IEI Technology WMS-2208R User manual

iEi Web Mail Server
Service Manual
WMS-2208R
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Table of Contents
CHAPTER 1 INTRODUCTION............................................................................3
OVERVIEW.......................................................................................................... 3
RESOURCES &SUPPORT......................................................................................... 3
CHAPTER 2 ROUTINE MAINTENANCE..............................................................4
MAINTENANCE OVERVIEW...................................................................................... 4
CLEANING........................................................................................................... 4
CHAPTER 3 TROUBLESHOOTING .....................................................................5
INTRODUCTION.................................................................................................... 5
WHO SHOULD PERFORM REPAIRS............................................................................ 5
REPAIR LEVEL SUPPORTED ..................................................................................... 5
USING THIS DOCUMENT......................................................................................... 6
OBTAINING REPLACEMENT PARTS............................................................................ 6
TROUBLESHOOTING GUIDE ..................................................................................... 6
CHAPTER 4 DISASSEMBLY GUIDE .................................................................10
OVERVIEW........................................................................................................ 10
SYSTEM DISASSEMBLY AND REASSEMBLY................................................................. 10
CHAPTER 5 SPARE PARTS..............................................................................17
OVERVIEW........................................................................................................ 17
CHAPTER 6 PACKING FOR SHIPMENT ...........................................................18
GENERAL INSTRUCTIONS ..................................................................................... 18
PACKING IN THE ORIGINAL CARTON....................................................................... 18
PACKING IN A DIFFERENT CARTON......................................................................... 18
CHAPTER 7 REINSTALLING FIRMWARE ........................................................20
OVERVIEW........................................................................................................ 20
CHAPTER 8 HARD DISK INSTALLATION........................................................21
OVERVIEW........................................................................................................ 21
HARD DRIVE INSTALLATION PROCEDURE................................................................. 21
CHAPTER 9 FACTORY DEFAULT SETUP ..........................................................23
OVERVIEW........................................................................................................ 23
CREATE DISK VOLUME......................................................................................... 23
APPENDIX A. HARD DRIVE COMPATIBILITY LIST...........................................25
APPENDIX B. CONSOLE CABLE CONNECTION..................................................26
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Chapter 1 INTRODUCTION
Overview
Resources & Support
Overview
This document contains information on how to perform maintenance and
troubleshooting procedures on WMS-2208R Web Mail Server. Please note that
any electrical system presents potential hazards so these actions should only be
performed by qualified personnel. Before operating on your WMS-2208R, please
read this user manual carefully for thorough understanding on its functions.
Resources & Support
IEI is a systems company dedicated to providing innovative products and
first-rate services to all our partners and customers. For further information or
documents regarding to our products, please refer to the following list:
Product information: http://www.ieiworld.com/
Firmware update image: http://www.ia.ieiworld.com/support/
User’s manual: http://www.ia.ieiworld.com/support/
FAQ: http://www.ia.ieiworld.com/support/
For any questions, please contact IEI Customer Service Department at
[email protected].
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Chapter 2 ROUTINE MAINTENANCE
Maintenance Overview
Cleaning
Maintenance Overview
The WMS-2208R requires no routine service.
Cleaning
Caution: DO NOT immerse WMS-2208R in liquid or use caustic or
abrasive cleaners.
To clean WMS-2208R, dampen a soft cloth with any commercial nonabrasive
cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Chapter 3 TROUBLESHOOTING
Introduction
Who Should Perform Repairs
Repair Level Supported
Using this Document
Obtaining Replacement Parts
Troubleshooting Guide
Introduction
This chapter provides information for troubleshooting WMS-2208R and helping
you to isolate a failure to the power adapter, the MailWare flash module, the
case fan, the LCD module, the hard disks and the main board. A troubleshooting
guide is also provided; it lists possible problems, along with probable causes,
and recommended actions on how to correct each problem.
Note: For system manufactured after November 10, 2003, the system
firmware is stored at MailWare flash module (DOM) instead of
on-board flash. Please be noticed about this change when servicing.
Who Should Perform Repairs
Only qualified service personnel should remove and replace any components of
WMS-2208R. Repairs to the WMS-2208R are limited to the repair level identified
in the following paragraph.
Repair Level Supported
The WMS-2208R has the following replaceable components:
The WMS-2208R main board
The front panel assembly, including the LCD module
The MailWare flash module (DOM, for system manufactured after November
10, 2003)
The top cover
The case fan
The power adapter
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
The hard disk
Using this Document
Failures of the top cover, the front panel assembly are determined by visually
inspecting these components for cracks or deformations and for mechanical
failures. Use the troubleshooting guide provided in this chapter to isolate failure
to the main board, the MailWare flash module or the system firmware, the LCD
module, the power adapter, the case fan, or the hard disks. Once a failure has
been isolated, refer to Chapter 4, Disassembly Guide for instructions for
removing and replacing a component of the WMS-2208R.
Obtaining Replacement Parts
IEI Customer Services Department provides technical assistance information
and replacement parts. To obtain replacement parts, contact the IEI Customer
Services Department or your sales representative. Please refer to parts by the
part names and part numbers listed in Chapter 5, Spare Parts.
Troubleshooting Guide
If you encounter a problem that cannot be resolved through a visual inspection,
check the following lists for probable causes and recommended actions to take
to correct the problem. For a symptom that is not listed here, contact the IEI
Customer Services Department or your sales representative.
Power Adapter
Symptom Corrective Action
The system does not power up when applying
power.
Make sure the power
cable and adapter is
attached correctly, and
there is power to the AC
outlet. Replace the power
adapter. If the failure
persists, replace the main
board.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Case Fan
Symptom Corrective Action
The system is on but the case fan has stopped
working.
The system starts and hangs up.
Replace the failed case
fan.
LCD Module
Symptom Corrective Action
The system works well but no message is
displayed on the LCD module.
The system works well but no LED on the LCD
module lights up.
Replace the front panel
assembly, including the
LCD module.
Hard Disk
Symptom Corrective Action
The hard drive makes strange sounds when
working. Replace the hard disk that makes strange sound.
LCD module shows below error message:
"disk drive nfailed or unplugged"
Event logs show below error message:
"disk drive nfailed or is unplugged”
Entering system administration web page and
select “System Settings”. “No Disk” message is
shown when checking disk status on the page of
“Disk Configuration.”
First, replace hard disk
with a good hard disk that
you are sure of. If the
failure persists, replace
the main board.
Note: If the failed drive is not configured to a RAID 1 disk volume, there
is no chance to retrieve the data stored in it.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
System Firmware/ MailWare Flash Module
Caution: Reinstalling system firmware or replacing MailWare flash
module will cause the existing configuration data lost and return to the
factory defaults.
Symptom Corrective Action
The system fails to boot successfully and the LCD
module displays nothing or just “SYSTEM
STARTING” message.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system does not
report any hardware
failure and hangs up after
booting (as below figure),
reinstall the firmware or
replace the MailWare flash
module.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Main Board
Caution: Replacing the main board will cause the existing configuration
data lost and return to the factory defaults.
Symptom Corrective Action
After turning on the power, no “beep” is heard
after booting. Replace the main board.
The system fails to boot successfully.
The LCD module displays nothing or just
“SYSTEM STARTING” message.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system reports any
hardware failure, replace
the main board.
After reinstalling system firmware or replacing
the MailWare flash module, the system still not
works well. Replace the main board.
Cannot connect to the network and the network
LED is off.
Check the network
connection first. If there is
no problem on network
connection, replaces the
main board.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Chapter 4 DISASSEMBLY GUIDE
Overview
System Disassembly & Assembly
Overview
The WMS-2208R can be disassembled into the following assemblies:
The WMS-2208R main board
The front panel assembly, including the LCD module
The MailWare flash module (DOM, for system manufactured after November
10, 2003)
The top cover
The case fan
The hard disk
Tools Required
The tools you will need to disassemble or reassemble the WMS-2208R is listed
as below:
One number 102 Phillips-head screwdriver
One number 107 Phillips-head screwdriver
One 5-mm spanner
One diagonal pliers (for cutting the cable tie)
Caution: Observe ESD (electrostatic discharge) precautions when
disassembling and reassembling the WMS-2208R and when handling
any of the components of the WMS-2208R.
System Disassembly and Reassembly
Use the following procedure to disassemble the WMS-2208R, reassemble it in
reverse order. It is recommended that you follow this disassembly procedure
in the order presented.
Note: Before you begin to disassemble the WMS-2208R, make sure
that the system has been shutdown and the power cord is removed.
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