IEI Technology WMS-2208R User manual

iEi Web Mail Server
Service Manual
WMS-2208R
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Table of Contents
CHAPTER 1 INTRODUCTION............................................................................3
OVERVIEW.......................................................................................................... 3
RESOURCES &SUPPORT......................................................................................... 3
CHAPTER 2 ROUTINE MAINTENANCE..............................................................4
MAINTENANCE OVERVIEW...................................................................................... 4
CLEANING........................................................................................................... 4
CHAPTER 3 TROUBLESHOOTING .....................................................................5
INTRODUCTION.................................................................................................... 5
WHO SHOULD PERFORM REPAIRS............................................................................ 5
REPAIR LEVEL SUPPORTED ..................................................................................... 5
USING THIS DOCUMENT......................................................................................... 6
OBTAINING REPLACEMENT PARTS............................................................................ 6
TROUBLESHOOTING GUIDE ..................................................................................... 6
CHAPTER 4 DISASSEMBLY GUIDE .................................................................10
OVERVIEW........................................................................................................ 10
SYSTEM DISASSEMBLY AND REASSEMBLY................................................................. 10
CHAPTER 5 SPARE PARTS..............................................................................17
OVERVIEW........................................................................................................ 17
CHAPTER 6 PACKING FOR SHIPMENT ...........................................................18
GENERAL INSTRUCTIONS ..................................................................................... 18
PACKING IN THE ORIGINAL CARTON....................................................................... 18
PACKING IN A DIFFERENT CARTON......................................................................... 18
CHAPTER 7 REINSTALLING FIRMWARE ........................................................20
OVERVIEW........................................................................................................ 20
CHAPTER 8 HARD DISK INSTALLATION........................................................21
OVERVIEW........................................................................................................ 21
HARD DRIVE INSTALLATION PROCEDURE................................................................. 21
CHAPTER 9 FACTORY DEFAULT SETUP ..........................................................23
OVERVIEW........................................................................................................ 23
CREATE DISK VOLUME......................................................................................... 23
APPENDIX A. HARD DRIVE COMPATIBILITY LIST...........................................25
APPENDIX B. CONSOLE CABLE CONNECTION..................................................26
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Chapter 1 INTRODUCTION
Overview
Resources & Support
Overview
This document contains information on how to perform maintenance and
troubleshooting procedures on WMS-2208R Web Mail Server. Please note that
any electrical system presents potential hazards so these actions should only be
performed by qualified personnel. Before operating on your WMS-2208R, please
read this user manual carefully for thorough understanding on its functions.
Resources & Support
IEI is a systems company dedicated to providing innovative products and
first-rate services to all our partners and customers. For further information or
documents regarding to our products, please refer to the following list:
Product information: http://www.ieiworld.com/
Firmware update image: http://www.ia.ieiworld.com/support/
User’s manual: http://www.ia.ieiworld.com/support/
FAQ: http://www.ia.ieiworld.com/support/
For any questions, please contact IEI Customer Service Department at
[email protected].
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Chapter 2 ROUTINE MAINTENANCE
Maintenance Overview
Cleaning
Maintenance Overview
The WMS-2208R requires no routine service.
Cleaning
Caution: DO NOT immerse WMS-2208R in liquid or use caustic or
abrasive cleaners.
To clean WMS-2208R, dampen a soft cloth with any commercial nonabrasive
cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.
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Chapter 3 TROUBLESHOOTING
Introduction
Who Should Perform Repairs
Repair Level Supported
Using this Document
Obtaining Replacement Parts
Troubleshooting Guide
Introduction
This chapter provides information for troubleshooting WMS-2208R and helping
you to isolate a failure to the power adapter, the MailWare flash module, the
case fan, the LCD module, the hard disks and the main board. A troubleshooting
guide is also provided; it lists possible problems, along with probable causes,
and recommended actions on how to correct each problem.
Note: For system manufactured after November 10, 2003, the system
firmware is stored at MailWare flash module (DOM) instead of
on-board flash. Please be noticed about this change when servicing.
Who Should Perform Repairs
Only qualified service personnel should remove and replace any components of
WMS-2208R. Repairs to the WMS-2208R are limited to the repair level identified
in the following paragraph.
Repair Level Supported
The WMS-2208R has the following replaceable components:
The WMS-2208R main board
The front panel assembly, including the LCD module
The MailWare flash module (DOM, for system manufactured after November
10, 2003)
The top cover
The case fan
The power adapter
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The hard disk
Using this Document
Failures of the top cover, the front panel assembly are determined by visually
inspecting these components for cracks or deformations and for mechanical
failures. Use the troubleshooting guide provided in this chapter to isolate failure
to the main board, the MailWare flash module or the system firmware, the LCD
module, the power adapter, the case fan, or the hard disks. Once a failure has
been isolated, refer to Chapter 4, Disassembly Guide for instructions for
removing and replacing a component of the WMS-2208R.
Obtaining Replacement Parts
IEI Customer Services Department provides technical assistance information
and replacement parts. To obtain replacement parts, contact the IEI Customer
Services Department or your sales representative. Please refer to parts by the
part names and part numbers listed in Chapter 5, Spare Parts.
Troubleshooting Guide
If you encounter a problem that cannot be resolved through a visual inspection,
check the following lists for probable causes and recommended actions to take
to correct the problem. For a symptom that is not listed here, contact the IEI
Customer Services Department or your sales representative.
Power Adapter
Symptom Corrective Action
The system does not power up when applying
power.
Make sure the power
cable and adapter is
attached correctly, and
there is power to the AC
outlet. Replace the power
adapter. If the failure
persists, replace the main
board.
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Case Fan
Symptom Corrective Action
The system is on but the case fan has stopped
working.
The system starts and hangs up.
Replace the failed case
fan.
LCD Module
Symptom Corrective Action
The system works well but no message is
displayed on the LCD module.
The system works well but no LED on the LCD
module lights up.
Replace the front panel
assembly, including the
LCD module.
Hard Disk
Symptom Corrective Action
The hard drive makes strange sounds when
working. Replace the hard disk that makes strange sound.
LCD module shows below error message:
"disk drive nfailed or unplugged"
Event logs show below error message:
"disk drive nfailed or is unplugged”
Entering system administration web page and
select “System Settings”. “No Disk” message is
shown when checking disk status on the page of
“Disk Configuration.”
First, replace hard disk
with a good hard disk that
you are sure of. If the
failure persists, replace
the main board.
Note: If the failed drive is not configured to a RAID 1 disk volume, there
is no chance to retrieve the data stored in it.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
System Firmware/ MailWare Flash Module
Caution: Reinstalling system firmware or replacing MailWare flash
module will cause the existing configuration data lost and return to the
factory defaults.
Symptom Corrective Action
The system fails to boot successfully and the LCD
module displays nothing or just “SYSTEM
STARTING” message.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system does not
report any hardware
failure and hangs up after
booting (as below figure),
reinstall the firmware or
replace the MailWare flash
module.
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Main Board
Caution: Replacing the main board will cause the existing configuration
data lost and return to the factory defaults.
Symptom Corrective Action
After turning on the power, no “beep” is heard
after booting. Replace the main board.
The system fails to boot successfully.
The LCD module displays nothing or just
“SYSTEM STARTING” message.
Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system reports any
hardware failure, replace
the main board.
After reinstalling system firmware or replacing
the MailWare flash module, the system still not
works well. Replace the main board.
Cannot connect to the network and the network
LED is off.
Check the network
connection first. If there is
no problem on network
connection, replaces the
main board.
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WMS-2208R WEB MAIL SERVER SERVICE MANUAL
Chapter 4 DISASSEMBLY GUIDE
Overview
System Disassembly & Assembly
Overview
The WMS-2208R can be disassembled into the following assemblies:
The WMS-2208R main board
The front panel assembly, including the LCD module
The MailWare flash module (DOM, for system manufactured after November
10, 2003)
The top cover
The case fan
The hard disk
Tools Required
The tools you will need to disassemble or reassemble the WMS-2208R is listed
as below:
One number 102 Phillips-head screwdriver
One number 107 Phillips-head screwdriver
One 5-mm spanner
One diagonal pliers (for cutting the cable tie)
Caution: Observe ESD (electrostatic discharge) precautions when
disassembling and reassembling the WMS-2208R and when handling
any of the components of the WMS-2208R.
System Disassembly and Reassembly
Use the following procedure to disassemble the WMS-2208R, reassemble it in
reverse order. It is recommended that you follow this disassembly procedure
in the order presented.
Note: Before you begin to disassemble the WMS-2208R, make sure
that the system has been shutdown and the power cord is removed.
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1. Remove the top cover:
Unfasten the six screws and push the top cover towards the back to remove
it.
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2. Take out the hard disks and case fans:
a. Remove the six screws on the drive trays, then unplug flat cable and
power cable of hard disks as indicated below.
b. Unfasten all screws circled in the picture below and remove hard disks
and case fans.
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3. Detach the MailWare flash module:
The MailWare flash module is installed on the 44-pin IDE port (CN2), just
unplug it directly.
Note: Only system manufactured after November 10, 2003
comprises the MailWare flash module. For earlier system, the
system firmware is stored in on-board flash.
4. Detach the main board:
a. Disconnect the two cables shown in the squares and unfasten the four
screws and two studs shown in the circles.
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b. Remove the six studs as shown below.
c. Disconnect these two connectors shown below.
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d. Cut off the cable tie, and disconnect the connector shown in the square
and then loosen the four screws shown in the circles.
e. Take out the CPU CARD upward following the direction of arrow.
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5. Detach the front panel assembly:
Unfasten the four screws shown in the diagram below.
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Chapter 5 SPARE PARTS
Overview
Overview
Spare parts, along with corresponding IEI part numbers, are shown below.
Table 1. WMS-2208R Spare Parts List
Item Part Numbers
WMS-2208R Main Board
not including the SDRAM 004ISS105-00-020
Front Panel Assembly
including LCD module 193WMS2208R-000
MailWare Flash Module (DOM)
only for system manufactured after
November 10, 2003 WMS-2208R-DOM
Case Fan 31100-000061
Top Cover 41008-017347-00
Power Adapter 63PSA65U120DJL-001
Service Kits WMS-2208R-SK
To obtain spare parts, contact the IEI Customer Services Department or your
sales representative.
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Chapter 6 PACKING FOR SHIPMENT
General Instructions
Packing in the Original Carton
Packing in a Different Carton
General Instructions
To ship a WMS-2208R or one of its components for any reason, please follow the
instructions in this section. Pack the WMS-2208R or component carefully.
Failure to follow the instructions in this section may result in loss or damage not
covered by any applicable IEI warranty. If available, use the original carton and
packing materials and follow the instructions in “Packing in the Original Carton.”
If the original shipping carton and material are not available, use other suitable
shipping materials and container and follow the instructions in Packing in a
Different Carton.”
Prior to shipping the WMS-2208R or component, contact IEI Customer Services
Department or your sales representative for a Returned Material Authorization
(RMA) number. Mark the shipping carton and any shipping forms with the RMA
number.
Caution: Observe ESD (electrostatic discharge) precautions when
packing any WMS-2208R components.
Packing in the Original Carton
If the original carton and packing materials are available, repack the
WMS-2208R into the original carton. Add packing material in the carton as
needed so the WMS-2208R will not be able to move during shipment.
Packing in a Different Carton
If the original carton and packing material are not available when shipping an
WMS-2208R or one of its components:
1. Place the WMS-2208R or component in a plastic bag.
2. Locate a corrugated cardboard shipping carton with at least 200 pounds
per square inch (psi) bursting strength.
3. Fill the bottom of the carton with at least 2 inches of packing material.
4. Place the bagged WMS-2208R or component on the layer of packing
material and fill the box completely with packing material such that there
is at least 2 inches of packing material around all sides of the item.
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5. Seal the carton with packing tape.
6. Label carton with shipping address, return address, and RMA number.
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Chapter 7 REINSTALLING FIRMWARE
Overview
Overview
Since November 10, 2003, WMS-2208R uses a flash module (CN2) to store its
firmware. This MailWare flash module is connected to the main board via an IDE
socket. There is no need to re-install the firmware, just replaces the MailWare
flash module when failed.
Please refer to the disassembly guide for replacing the flash module. To obtain
the flash module for replacement, please contact IEI Customer Support
Department or your sales representatives.
Caution: After replacing a new MailWare flash module, all the existing
configuration data will be lost.
After changing a new MailWare flash module, please remember to continue to
configure the system to the factory default settings, such as initialize disk
configuration. To initialize system configuration, please refer to chapter 9,
“Factory Default Setup.”
Note: To reinstall system firmware to WMS-2208R that manufactured
before November 10, 2003, please contact iEi Customer Service
Department.
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