inelo TachoReader Combo Plus User manual

TachoReader Combo Plus
Manual
Version: 1.5

TachoReader Combo Plus
© 2002 - 2015 INELO Stocerz Sp. J. All rights reserved
Production:
ul. Karpacka 24/U2b
43-300 Bielsko-Biała
POLAND
w w w .inelo.pl
INELO Stocerz Sp. J.
Manual
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While every precaution has been taken in the preparation of this document, the publisher and
the author assume no responsibility for errors or omissions, or for damages resulting from the use of
information contained in this document or from the use of programs and source code that may
accompany it. In no event shall the publisher and the author be liable for any loss of profit or any other
commercial damage caused or alleged to have been caused directly or indirectly by this document.
The program windows (screenshots) shown within this help file can differ in form and contents
from the actual program windows. This can be the case especially when the program version differs from
the manual version.

3Table of Contents
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Table of Contents
41. Introduction
42. Technical Data
53. Operating elements
64. Operating modes
75. Installation
76. Configuration
.........................................................................................................................................................96.1. Configuration directly in the device
.........................................................................................................................................................106.2. Recommended configuration
107. Download from tachograph
128. Download from driver card
139. Download from driver card inserted in the tachograph
1510. Transferring data files into PC
1611. Error codes
.........................................................................................................................................................1611.1. Download from driver card
.........................................................................................................................................................1711.2. Download from tachograph
1812. Battery change
1913. Additional information
.........................................................................................................................................................1913.1. The company
.........................................................................................................................................................1913.2. Support
.........................................................................................................................................................2013.3. FAQ

4Introduction
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
1. Introduction
TachoReader Combo Plus device allows to download data directly from a tachograph or
a driver’s card, without having to connect other devices. What is more, the device makes it
possible to store data in its internal memory until the data is transferred to a different data
carrier (e.g. a computer disk).
Fig. TachoReader Combo Plus.
The kit
The device set includes:
1. Two 1,5V AA batteries to supply the device without having to connect it to a different
source of electricity,
2. Mini-USB cable by means of which the device is connected with a computer (transfers
data from the memory to a computer disk) and provided supply from the computer,
3. Tacho-Combo cable, which makes it possible to supply directly from the tachograph,
without having to use batteries.
2. Technical Data
POWER SUPPLY
power supply from tachograph via the Tacho Combo cable;
power supply from PC via MINI-USB cable;
2 batteries AA 1,5 V - 1000 downloads from the card possible;
2 rechargeable batteries AA 1,2 V - number of downloads depending on the battery
load.
DEVICE STORAGE
2 GB of internal memory;
storage of 40 000 download files (driver card) possible;

5Technical Data
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
storage of 10 000 download files (vehicle) possible.
OTHER
supported by all current tachographs and driver cards;
3 download options for tachograph download;
file extension for download files "ddd";
The files in the internal memory are saved with local time (synchronized with the
time of the computer on which the "configuration " was made);
12 LEDs for device status indication (e.g. "Download from tachograph/card in
progress).
3. Operating elements
Fig. TachoReader Combo - main operating
elements.
1. Description of the ports used to connect the device to the computer, tachograph:
- Mini-USB port - used to connect the device to the computer.
- Tacho-Combo port - used to connect the device to the tachograph.
- driver card reader slot.
2. (Item 1 - Fig. above) Progress bar indicating successfully downloaded files or download
errors (check "Errors codes ").
3. (Item 2) Main LED indicating the reading procedure from the card or events like transmission
error, transmission start from the card or tachograph, or others.).
4) Launch buttons for the tachograph download:
-normal speed data download - press quickly one of the buttons below (single beep) to
start downloading data at a speed of 9600;
-high speed data download - available for tachographs which support 115200 baud
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6Operating elements
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
standard - press and hold one of the buttons below for about 2 sec. until you hear a
double beep to start downloading data at a speed of 115200.
If you select a higher baud rate in the tachograph which does not support it, the device will not proceed to
download at all or reading will be corrupted.
-downloads all the data stored in the tachograph;
-downloads the data from the tachograph according to pre-defined
configuration - see the description under: "Configuration ";
or
-downloads data for a range of days set by pressing: ;
-downloads data for the last 28 days;
or
-allows to set the range of downloaded days without having to connect the
device to a PC - in the configuration window of the device, select: Custom
configuration option. In this case, the data download starts when you press
the: button. For a description refer to the section: "Configuration directly
in the device ".
4. Operating modes
Depending on the status (driver card inside / device plugged to tachograph or to PC) the
TachoReader Combo Plus runs in one of the following modes:
Device plugged to tachograph with the cable Tacho-Combo
Power supply comes from the tachograph, download from tachograph possible.
Device plugged to tachograph with the cable Tacho-Combo and driver card inserted
Power supply comes from the tachograph, download only from the card possible.
Device plugged to PC with the MINI-USB cable
Power supply comes from PC, USB mode; the device memory can be read out or written; the
data stored in the device can be transmitted into the PC software 4Trans or TachoScan.
Device plugged to PC with the MINI-USB cable and driver card inserted
Power supply comes from PC, download only from the card possible.
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7Operating modes
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Driver card inserted, device connected neither to PC nor to tachograph
Power supply from the batteries, driver card can be downloaded.
5. Installation
The device is not supported by Windows® 2000 and earlier operating systems.
Required elements for PC installation
1. The device TachoReader Combo Plus;
2. The cable MINI-USB.
Installation procedure
1. Connect the device TachoReader Combo Plus to USB port via Mini USB cable and wait
till Windows® has performed the installation automatically.
2. In device manager you can find the installed TachoReader Combo Plus as USB Mass
Storage Device.
6. Configuration
Files downloaded from the driver card are stored in the CARD directory, and files downloaded from the
digital tachograph are stored in the TACHO directory.
Under no circumstances should you move, delete, or rename these directories!
Before you launch the download, configure TachoReader in the following way:
1. Plug TachoReader into a USB port.
2. Start the program TachoScan/4Trans.
Menu in the 4Trans is different than shown here - refer to the 4Trans Help.
click on the appropriate icon;
select the menu option Device configuration.
The Device configuration window may be opened directly from TachoReader, by executing the file
Konfigurator.
then select the following settings:

8Configuration
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Fig. Configuration window.
a. Overview - basic tachograph data,
b. Activities - Driver activities (driving, rest, availability, work) on the particular day,
c. since last download - pick all data since last download with TachoReader.
The information about the previous download are stored in the memory of TachoReader Mobile II. Thus
downloads with other devices are not taken into account.
We suggest to use this option.
d. since ... till ... - set the time period for the download as required,
e. last ... days - download data for the last (number of) days,
f. all - download all activity data stored in the tachograph (for all days),
The data download from a tachograph can take up to 1 hour time.
g. Events and faults - download events (e.g. driving without an appropriate card) and
faults (e.g. Power supply interruption),
h. Detailed speed - download of detailed speed data,
The digital tachograph records the speed with a frequency 1 record/second. But the storage saves
records only for the last 24 hours driving time.
The download procedure takes longer, when you download the speed data as well.
i. technical data - Information like calibration date, tachograph serial number;
j. driver card download - check to make the device retrieve data from driver card only
when connected to the tachograph (for details, see the section: TachoReader Combo

9Configuration
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Plus -> Download from driver card inserted in the tachograph );
Setting range of days does not affect the reading from the driver card - the device will always retrieve
all the data from the driver card.
m.Custom cofiguration - check it to make the configuration directly in the device (for a
detailed description, refer to the topic: "Configuration directly in the device ");
k. - use this button to save the new configuration settings,
n. - Use this function to delete all the download files from the memory
of the device.
6.1. Configuration directly in the device
To perform configuration directly in the device:
1. Connect the device to a computer - select: Custom configuration option in the "device configuration
" window.
2. Connect TachoReader Combo Plus to the tachograph using a Tacho-Combo cable.
1. Setting the range of days to download:
below the progress bar there are numbers indicating the range of days to download
(e.g., 7 - the last seven days, 60 - the last sixty days, etc.);
to change the range of days to download, press the: button until the LED on the
respective number of days lights up;
downloading is started by pressing: button.
2. Downloading data from driver card inserted in the tachograph - refer to the description
in the section: "Download from driver card inserted in the tachograph ".
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7
13

10 Configuration
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
6.2. Recommended configuration
Fig. Recommended configuration.
Please make sure that during each data download "Since last download" option is selected.
During the first data download, TachoReader automatically downloads the whole range of activities, but
not more than from one year ago.
In the default settings the detailed speed data download is selected. Remember that the tachograph
stores in its memory only the speed for approx. the last 24 hours of driving.
When downloading data from a driver card, select the option: "Driver card download". Setting range of
days does not affect the reading from the driver card - the device will always retrieve all the data from
the driver card.
7. Download from tachograph
To download data from the tachograph:
Operations after connecting to a computer
1. Make the appropriate settings in the device configuration window - refer to the
description in the section "Configuration ".
2. Select/ deselect the Custom configuration option as necessary - refer to the
description in the section "Configuration directly in the device "
3. Make sure that the Driver card download option is unchecked.
Operations on the vehicle
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11Download from tachograph
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
1. Turn the vehicle key in the position II (ignition) – the control lamps on the instrument
board flash (tachograph activation).
We recommend to perform these steps together with the driver.
2. Insert the company card / control card into slot 1 or 2 in the tachograph.
3. The tachograph detects the card. Confirm the checkback ‘Company lock yes/no’.
4. Plug the TachoReader Combo Plus to tachograph using the Tacho Combo cable.
Position of the interface within the tachograph - see tachograph manual.
5. Press one of the following buttons to start the download:
-normal speed data download - press quickly one of the buttons below (single
beep) to start downloading data at a speed of 9600;
-high speed data download - available for tachographs which support 115200 baud
standard - press and hold one of the buttons below for about 2 sec. until you hear a
double beep to start downloading data at a speed of 115200.
If you select a higher baud rate in the tachograph which does not support it, the device will not
proceed to download at all or reading will be corrupted.
-downloads all the data stored in the tachograph;
-downloads the data from the tachograph according to pre-defined
configuration - see the description under: "Configuration ";
or
-downloads data for a range of days set by pressing: ;
-downloads data for the last 28 days;
or
-allows to set the range of downloaded days without having to connect the
device to a PC - in the configuration window of the device, select: Custom
configuration option. In this case, the data download starts when you press
the: button. For a description refer to the section: "Configuration
directly in the device ".
Press the respective button. A running download process is indicated by flashing of
the red LED on the device foreside and by the expanding progress bar.
7
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12 Download from tachograph
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Fig. TachoReader Combo - indication elements.
Depending on the data range the download can take up to 1 hour time.
When the red LED on the foreside of the device lights up for about 4 seconds and within this period
three short acoustic signals can be heard and then the LED goes out for about 2 seconds (this
sequence repeats), please check the chapter "Error codes " for error interpretation.
Repeat the download when a download fault is signaled. When the repeated download is faulty as
well, try to download data from another tachograph.
If the download from another tachograph is OK, the first tachograph may be disturbed (visit a
tachograph service station).
When the second download is disturbed contact the Service of the TachoReader Combo Plus
manufacturer.
6. Recurrent acoustic signals can be heard and the LEDs within the progress bar flash as an
indication of completed download.
7. After the download is completed unplug the Tacho-Combo cable from the tachograph
and from the TachoReader Combo Plus and pull the company card / control card.
After pressing the rej ect button you are asked if the company lock has to be activated.
It is useful to ALWAYS set the company lock, to avoid downloading of data by third parties (external
persons could download data and lock the tachograph for their own company card).
8. The data is saved to a file (Vehicle reg.no._Date and time of data download.DDD), which
is placed in the "Tacho" folder in the device memory.
8. Download from driver card
Driver card data can be downloaded in several ways:
1. Place batteries into the battery compartment of TachoReader Combo Plus (if they are not
already there) - download with the Combo alone (current supply form the batteries).
2. Cable Tacho-Combo - download using Combo and tachograph (power supply from
tachograph).
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13Download from driver card
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Connect the TachoReader Combo Plus to tachograph using Tacho-Combo cable.
3. Cable MINI-USB - download using Combo and PC (power supply from PC).
Connect the TachoReader Combo Plus with the PC using the MINI-USB cable.
Downloading data from driver card inserted in the tachograph - refer to the description in the section:
"Download from driver card inserted in the tachograph ".
Download procedure
1. Plug cables and connect devices according to the actual download method (see above)
2. Insert the driver card into the slot of the TachoReader Combo Plus (Fig. bellow).
The download starts automatically when a card in the slot is detected - this is
announced by a sound and growing progress bar.
Fig. TachoReader Combo Plus - inserting a driver card.
When the red LED on the foreside of the device lights up for about 4 seconds and within this period
three short acoustic signals can be heard and then the LED goes out for about 2 seconds (this
sequence repeats), please check the chapter "Error codes " for error interpretation.
3. Recurrent acoustic signals can be heard and the LEDs within the progress bar flash as an
indication for completed download.
4. Pull the driver card from the Combo slot.
5. The data is saved to a file (Surname_First name_Middle name_Date and time of data
download.DDD) placed in the "Driver" directory in the device memory.
9. Download from driver card inserted in the tachograph
Downloading data from the driver card inserted in the tachograph can be started in two ways:
Operations after connecting to a computer
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14 Download from driver card inserted in the tachograph
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
a) check the Driver card download option in the "configuration " window;
The advantage of this method is that there is no need to interfere with the device settings.
The disadvantage is that after the device is connected to the tachograph the data can be
downloaded only from the driver card.
b) check the Custom configuration option in the "configuration " window;
The advantage of this method is that the data can be downloaded from both the driver card and the
tachograph.
A disadvantage is that appropriate settings must be made directly in the device.
Operations on the vehicle
1. Turn the vehicle key in the position II (ignition) – the control lamps on the instrument
board flash (tachograph activation).
It is recommended to perform this step together with the driver.
2. Insert the company card into slot 1 or 2 in the tachograph.
3. After reading the card in the tachograph confirm the message: "Lock tachograph yes/
no."
4. Insert driver card from which data is to be retrieved into a free slot in the tachograph.
5. Connect TachoReader Combo Plus Plus device to the tachograph using a Tacho-Combo
cable.
For location of the port in the tachograph refer to the tachograph manual.
6. Starting driver card data download:
according to method a) ("Driver card download" option checked):
press the: button - starting data download;
according to method b) ("Custom configuration" option checked):
Repeatedly press the: button until the LED lights up in field 180, and then until the two
LEDs light up in fields 28 and 60 of the progress bar:
7
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15Download from driver card inserted in the tachograph
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
press the: button - starting data download.
Data can be downloaded at two speeds:
normal speed data download - press: quickly (single beep) to start downloading data at
9600;
high speed data download - available for tachographs which support 115200 baud standard -
press and hold: button for about 2 sec. until you hear a double beep to start downloading
data at a speed of 115200.
If you select a higher baud rate in the tachograph which does not support it, the device will not
proceed to download at all or reading will be corrupted.
If during data retrieval the red LED located in the centre of the label lights up for about 4 seconds,
and in this time the device will sound three short beeps, and then go off for about 2 seconds
(repeated operation), this means an error - refer to the topic "Error codes ".
7. After the download is complete the device will sound a repetitive beep with LEDs on the
progress bar flashing.
8. After the download, unplug the Tacho-Combo cable from the tachograph, unplug the
cable from the TachoReader Combo Plus device and remove the driver card and the
company card.
When you press the company card eject button, the tachograph asks: "Do you want to lock the
tachograph?".
It is recommended to ALWAYS lock the tachograph to prevent unauthorized persons from
downloading the data and locking the tachograph with another company card.
9. The data is saved to a file (Surname_First name_Middle name_Date and time of data
download.DDD) placed in the "Driver" directory in the device memory.
10. Transferring data files into PC
Files downloaded from the driver card are stored in the CARD directory, and files downloaded from the
digital tachograph are stored in the TACHO directory.
Under no circumstances should you move, delete, or rename these directories!
Transfer procedure from TachoReader Mobile II into a PC:
1. Connect the TachoReader device to the USB port in your computer.
2. When you press the appropriate button, select the "Download data files" -> "all".
16

16 Transferring data files into PC
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Menu in the 4Trans is different than shown here - refer to the 4Trans Help.
When under "Program settings" the option "Delete original files after download" is checked, then the
original files will be automatically deleted from TachoReader Mobile II after successful download.
It is easier and more efficient to work with the device when this option is activated.
It is also possible to pick only a specified data file from the TachoReader Mobile II. Click "Download
data files" and then select the desired file in the list.
3. TachoScan picks the data and performs the evaluation (the digital signature check as well). If
the digital signature is valid, the data is saved to the data base and the original file copied
into the PC. The download file data will be presented in the "Daily view" (see: "Help for
TachoScan").
Source files (original downloaded files) will be copied (moved) to the appropriate directory configured in
the program settings.
It is also possible to move the files from TachoReader into the PC (backup) without involving the
program TachoScan. For this purpose perform the common Windows® copying procedure (the
TachoReader is installed as a removable drive named "PNSTACHO").
Downloaded tachograph data file name format: "Vehicle reg. no_Date and time of the data download
(year, month, day, hour, minutes, seconds). DDD" (Example: SB_3106G_20130520091234.DDD).
Downloaded driver card data file name format: "Surname_First name_Middle name_Date and time of
the data download (year, month, day, hour, minutes, seconds). DDD" (Example:
Kowalski_Jan_Mateusz_20130520084432.DDD).
The memory of TachoReader Mobile II can contain up to about 2 000 original data files
11. Error codes
The errors of TachoReader Combo Plus are signaled by sound and flashing of the LEDs.
The red LED on the foreside of the device lights up for about 4 seconds. Within this period three
short acoustic signals can be heard. The LED goes out for about 2 seconds. This sequence
repeats. The fault code is displayed in the progress bar: this bar consists of 8 LEDs. Each LED
stands for one fault code. The LED close to the mark 0% depicts the fault code 1; the LED next to
the mark 100% stands for the fault code 8.
The meaning of the error codes depends on the data source:
11.1. Download from driver card
Possible errors when downloading from a driver card:
The whole line of the progress bar lights up smoothly four times just before reading the
card

17Error codes
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Low battery, you can download the data.
Quick three blinks of the red LED in two-second intervals
The battery is low, reading of the driver card is not possible.
False card type
Insert the card correctly again. Check if it is the right card type.
False file structure of the driver card
Insert the card again and repeat the download.
Read error of the driver card
Insert the card again and repeat the download.
Differing card structure
Insert the card again and repeat the download.
Invalid file signature
Insert the card again and repeat the download.
No card inserted / the card withdrawn during
download
Check if the card has been pulled out when downloading data. If so repeat the download.
Read error
Download the data again.
11.2. Download from tachograph
Possible errors when downloading from a digital tachograph:

18 Error codes
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
No feedback from tachograph / tachograph not
plugged
Check, if the company card is correctly inserted.
When the position of the card is correct, check if it is properly detected by the tachograph.
Data volume too small (files can be saved only
when larger than 500B)
Repeat the download.
No storage space on the microSD card
Transfer all files from TachoReader Combo Plus onto another data medium.
Necessary memory space: at least 10 MB.
There is a problem with the file system on the
card
Format the device memory.
12. Battery change
TachoReader Combo indicates the battery status in two cases - see: "Error codes -> Download from
driver card ".
To replace the batteries proceed as follows:
take off the blue protection skin
press the spot on the back of the case as shown by the arrow (Fig. bellow) and remove
the cover. There you will find two batteries AA 1,5V.
take out old batteries and put new ones in.
16

19Battery change
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
Fig.TachoReader Combo -
battery change.
13. Additional information
13.1. The company
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b
43-300 Bielsko - Biała
POLAND
e-mail: [e-mail]
tel.: [phone]
fax.: [phone] (111)
www.inelo.pl
13.2. Support
Should maintenance-related errors or problems occur, please contact the TachoReader
Combo Plus program service.

20 Additional information
INELO Stocerz Sp. J.
ul. Karpacka 24/U2b, 43-300 Bielsko-Biała • REGON 356687662 • NIP:551-23-33-463
tel. + 48 33 496 58 71, fax. [phone] (111) • e-mail: [e-mail] • www.inelo.pl
INELO Stocerz Sp. J.
SERVICE
e-mail: [e-mail]
tel.: [phone]
www.inelo.pl
13.3. FAQ
Driver card is inserted in TachoReader Combo Plus and the LEDs on the device do not light
up
In this case re-insert the card into the device, press it so that the device sounds a beep and
the first LED on the progress bar lights up.
Otherwise, replace the batteries in the device.
If replacing the batteries does not help, please contact the manufacturer's service .
After connecting TachoReader Combo Plus to computer LEDs on the progress bar do not
blink and the device is not detected in the system
In this case, restart the computer, unplug the MINI USB cable from the device and the
computer, reconnect TachoReader Combo Plus to your computer.
If the above step does not help, to check the very device, connect it to another computer.
If the device is still not visible in the system, connect the device to the computer using a
different MINI USB cable.
If the device still does not work then you should contact the manufacturer's service .
After connecting the TachoReader Combo Plus to the tachograph LEDs on the device do
not blink and data from tachograph are not downloaded
Switch the tachograph off and on, unplug and re-connect the device to the tachograph.
If the problem persists, check the device on another tachograph.
If, on the other tachograph, the problem appears again, you should contact the
manufacturer's service .
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