InnovaSpa Urbania Standard 110 User manual

OWNER’S MANUAL
STANDARD 110
PREMIUM 110
TURBO 220
Manufactured by InnovaSpa
1-819-850-0408
www.innovaspa.ca
www.innovaspa.com

TABLE OF CONTENTS
COVER
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1
TABLE OF CONTENTS
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2
IMPORTANT SAFETY INSTRUCTIONS
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3
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4
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5
SPA SPECIFICATIONS
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6
INSTALLATION & QUICK START UP GUIDE
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7
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8
OZONE GENERATOR INSTALLATION
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9
PERSISTENT MEMORY RESET
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9
OPERATING THE SPA CONTROLS
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10
ROUTINE MAINTENANCE
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11
WINTERIZING YOUR SPA
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12
UNDERSTANDING SPA CHEMICALS
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13
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14
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15
TROUBLESHOOTING
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16
DIAGNOSTIC MESSAGES
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17
COMPONENT IDENTIFICATION
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18
WARRANTY
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19
Page 2

IMPORTANT SAFETY INSTRUCTIONS
THIS OWNER’S MANUAL CONTAINS
IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
“KEEP THESE INSTRUCTIONS”
Most cities, counties, states/provinces and countries require permits for exterior construction and
electrical circuits. In addition, some communities have safety codes requiring the property to be
equipped with residential barriers such as fencing and/or self closing gates to prevent
unsupervised access by children to pools or hot tubs. Be sure to check with your local agencies
for specific requirements.
WARNING
SOAKING IN HOT WATER DURING PREGNANCY MAY CAUSE DAMAGE TO THE FETUS.
CONSULT YOUR PHYSICIAN BEFORE USE
PREVENT DROWNING
SPA HEAT SPEEDS UP THE EFFECTS OF
ALCOHOL, DRUGS OR MEDICATION AND
CAN LEAD TO LOSS OF CONSCIOUSNESS
IMMEDIATELY LEAVE SPA IF UNCOMFORTABLE OR SLEEPY
PREVENT CHILD DROWNING
WATER ATTRACTS CHILDREN
ALWAYS BE SURE TO PUT SPA
COVER BACK ON AFTER EACH USE
THIS WARNING MUST BE POSTED BEFORE THE SPA IS USED
THE URBANIA IS FOR RESIDENTIAL USE ONLY!
Any commercial or rental use will void the manufacturer’s warranty
Page 3

IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this equipment, basic safety precautions should always be followed
Risk of Accidental Drowning –Extreme caution must be exercised to prevent unauthorized access by children.
To avoid accidents, ensure that children cannot use or approach the spa unless they are supervised at all times.
Risk of Serious Injury or Death –The suction fittings in this spa are sized to match the specific water flow
created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates
are compatible. Never operate the spa if the suction fittings are broken or missing. Never replace a suction fitting
with one rated less than the flow rate marked on the original suction fitting.
Risk of Electric Shock –Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may be
installed within 5 feet (1.5 m) of metal surfaces if each metal surface is permanently connected by a minimum 8
AWG (8.4 mm2) solid copper conductor attached to the wire connector on the grounding lug inside the equipment
compartment on the equipment control pack.
Risk of Electric Shock –Do not permit any electric appliance, such as a light, telephone, radio, television etc.
within 5 feet (1.5 m) of the spa. Never operate any electrical appliances from inside the spa or if you are wet.
Risk of Electrical Shock or Injury –(For Cord Connected Convertible Spas) –Connect to a grounded,
grounding type receptacle only. Replace a damaged cord immediately. Do not bury the cord. If the supplied cord
or plug is not used, the electrical supply for this spa must include a suitably rated switch or circuit breaker to open
all ungrounded supply conductors to comply with section 680-42 of the National Electric Code, ANSI/NFPA 70-
1993. The disconnect must be readily accessible and visible to the spa occupant, but installed at least 5 feet (1.5
m) from the spa water.
To Reduce The Risk of Injury
1. The water in a spa should never exceed 104O F (40O C). Water temperatures between 100O F (38O C) and
104O F (40O C) are considered safe for a healthy adult. Lower water temperatures are recommended for
young children and when spa use exceeds 10 minutes.
2. Since excessive water temperatures have a high potential for causing fetal damage during the early months of
pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 100OF (38OC).
3. Before entering a spa, the user should measure the water temperature with an accurate thermometer since
the tolerance of water temperature-regulating devices varies.
4. The use of alcohol, drugs or medication before or during spa use may lead to unconsciousness, with the
possibility of drowning.
5. The elderly, infants, obese persons or persons with a medical history of heart disease, high or low blood
pressure, circulatory system problems or diabetes should consult a physician before using a spa.
6. Observe a reasonable time limit when using a spa. Long exposures at high temperatures can cause high
body temperature that can produce symptoms that include dizziness, nausea, fainting, drowsiness, sweating,
light headedness, convulsions, increased pulse rate, shallow breathing and/or reduced awareness.
Hyperthermia –Prolonged immersion in hot water may induce hyperthermia. Hyperthermia occurs when the
internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6OF
(37OC). Symptoms of hyperthermia include dizziness, drowsiness, lethargy and fainting. The effects of
hyperthermia include;
1. Failure to perceive heat.
2. Failure to recognize the need to exit the spa.
3. Unawareness of impending hazard.
4. Fetal damage in pregnant women.
5. Physical inability to exit the spa.
6. Unconsciousness resulting in the danger of drowning.
SAVE THESE INSTRUCTIONS
Page 4

IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this equipment, basic safety precautions should always be followed
WARNING: Children should not use spas or hot tubs without adult supervision.
AVERTISSEMENT: NE PAS LAISSER LES ENFANTS UTILISER UNE CUVE DE RELAXATION SANS
SURVEILLANCE.
WARNING: Do not use spas or hot tubs unless all suction guards are installed to prevent body and hair entrapment.
AVERTISSEMENT: POUR EVITER QUE LES CHEVEAUX OU UNE PARTIE DU CORPS PUISSANTTRE
ASPIRES, NE PAS UTILISER UNE CUVE DE RELAXATION SI LES GRILLES DE PRISE D’ASPIRATION NE
SONT PAS TOUTES EN PLACE.
WARNING: People using medications and/or having adverse medical history should consult a physician before using a spa
or hot tub.
AVERTISSEMENT: LES PERSONNES QUI PRENNENT DES MEDICAMENTS OU ONT DES PROBLEMES DE
SANTE DEVRAIENT CONSULTER UN MEDECIN AVANT D’UTILISER UNE CUVE DE RELAXATION.
WARNING: People with infectious diseases should not use a spa or hot tub.
AVERTISSEMENT: LES PERSONNES ATTEINTES DE MALADIES INFECTIEUSES NE DEVRAIENT PAS
UTILISER UNE CUVE DE RELAXATION.
WARNING: To avoid injury, exercise care when entering or exiting the spa or hot tub.
AVERTISSEMENT: POUR EVITER DES BLESSURES, USER DE PRUDENCE EN ENTRANT DANS UNE
CUVE DE RELAXATION ET E SORTANT.
WARNING: Do not use drugs or alcohol before or during use of a spa or hot tub to avoid unconsciousness and possible
drowning.
AVERTISSEMENT: POUR EVITER L’EVANOUISSEMENT ET LA NOYADE EVENTUELLE, NE PRENDRE NI
DROGUE NI ALCOOL AVANT DE UTILISER UNE CUVE DE RELAXATION NI QUAND ON S’Y TROUVE.
WARNING: The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in spas and hot tubs.
AVERTISSEMENT: LA CONSOMMATION D’ALCOOL OU DE DROGUE AUGMENTE CONSIDERABLEMENT
LES RISQUES D’HYPERTHERMIE MORTELLE DANS UNE CUVE DE RELAXATION.
WARNING: Pregnant or possibly pregnant women should consult a physician before using a spa or hot tub.
AVERTISSEMENT: LES FEMMES ENCEINTES, QUE LEUR GROSSESSE SOIT CONFIRMEE OU NON,
DEVRAIENTE CONSULTER UN MEDECIN AVANT D’UTILISER UNE CUVE DE RELAXATION.
WARNING: Water temperature in excess of 38OC may be injurious to your health.
AVERTISSEMENT: IL PEUT TRE DANGEREUX POUR LA SANTE DE SE PLONGER DANS DE L’EAU A PLUS
DE 38OC.
WARNING: Before entering the spa or hot tub, measure the water temperature with an accurate thermometer.
AVERTISSEMENT: AVANT D’UTILISER UNE CUVE DE RELAXATION, MESURER LA TEMPERATURE DE
L’EAU A L’AIDE D’UN THERMOMETRE PRECIS.
WARNING: Do not use a spa or hot tub immediately after strenuous exercise.
AVERTISSEMENT: NE PAS UTILISER UNE CUVE DE RELAXATION IMMEDIATEMENT APRES UN
EXERCICE SATIGANT.
WARNING: Prolonged immersion in a spa or hot tub may be injurious to your health.
AVERTISSEMENT: L’UTILISATION PROLONGEE D’UNE CUVE DE RELAXATION PEUT TRE DANGEREUSE
POUR LA SANTE.
WARNING: Do not permit appliances (such as a light, telephone, radio, television, etc.) within 1.5 m of this spa or hot tub.
AVERTISSEMENT: NE PAS PLACER D’APPAREIL ELECTRIQUE (LUMINAIRE, TELEPHONE, RADIO,
TELEVISEUR, ETC.) A MOINS DE 1.5 M DE CETTE CUVE DE RELAXATION.
WARNING: Maintain water chemistry in accordance with manufacturer’s instructions.
AVERTISSEMENT: LA TENEUR DE L’EAU EN MATIERES DISSOUTES DOIT TRE CONFORME AUX
DIRECTIVES DU FABRICANT.
SAVE THESE INSTRUCTIONS
Page 5

SPECIFICATIONS
Thank you for choosing Urbania from InnovaSpa. Follow the instructions in this owner’s manual for safe and
proper operation of your spa and for many years of therapy, relaxation and enjoyment. Urbania is available in
three models. Individual specifications for each model are listed below.
Model
Standard 110
Premier 110
Turbo 220
Size
81” x 71” x 35”
81” x 71” x 35”
81” x 71” x 35”
Approximate Dry Weight (lbs)
300
300
300
Approximate Water Cap (USgal)
275
275
275
Approximate Full Weight (lbs)
2,600
2,600
2,600
Seats - Captain’s Chairs
2
2
2
-Bench Seat Positions
3
3
3
-Cool Down Seat
1
1
1
Jets - Black Poly
13
- Stainless Steel
13
21
- Turbo
1
Drain Valve
1
1
1
Waterfall
NA
Cascade LED
Cascade LED
Lighting
Standard Main
LED Package
LED Package
Ozone
Ready
Ready
Standard
Structure - Polyethylene
One Piece Molded
One Piece Molded
One Piece Molded
Insulation
PU Foam / Bagged
PU Foam / Bagged
PU Foam / Bagged
Equipment Pack
Balboa VS300L4
Balboa VS300L4
Balboa VS300L4
Top Side Control
Balboa VL406U
Balboa VL406U
Balboa VL406U
Pump
1.5hpr, 2 speed
1.5hpr, 2 speed
4.0hpr, 2 speed
Heater
M7 St. St. - 1.0/4.0kw
M7 St. St. - 1.0/4.0kw
M7 St. St. - 4.0kw
Power Requirement (volts/amps)
110/15, 220/50 conv.
110/15, 220/50 conv.
220/50
Electrical Certification
UL, CSA
UL, CSA
UL, CSA
Page 6

INSTALLATION AND QUICK START UP GUIDE
Follow these instructions for quick and easy start up of your new InnovaSpa. If you have questions concerning
start up, contact your dealer or InnovaSpa directly for help.
OUTDOOR INSTALLATION
If you are going to install your spa outdoors, select a solid, level surface to place it on. The bottom of your spa is
totally protected and it will not rot. Special preparation, such as a concrete pad or wood deck, is not mandatory,
although they make very suitable bases. If installing your spa on a wood deck, ensure that the deck is built to
code and that it will withstand the filled weight of the spa. When full, your spa will weigh approximately 90 lbs.
(41kg) per square foot. Ensure that you do not install your spa underneath overhead power lines.
INDOOR INSTALLATION
If you are going to install your spa indoors, you should ensure that your doorway is at least 36 inches (91 cm)
wide. The location where you intend to place your spa should be equipped with adequate ventilation, to remove
chemical odors and added humidity, and adequate drainage to handle splashing and in case of a spa leak. It is
not recommended to install your spa above a ground level floor.
INSTALLATION
1 Move your new spa to the location where it will be installed. Leave a minimum of 18 inches (46 cm) of space
at each end of the spa and around the sides. This ensures that you have access to components and that the
traditional or hard cover will open properly.
2 If you plan to operate your spa using a 110 volt electrical supply, remove the 15’ electrical cord, with attached
GFCI, that is located inside the equipment cabinet. This cord is already connected to your spa equipment and
it must be plugged into a dedicated, 15 amp wall outlet. Do not plug the cord into a GFCI protected wall
outlet. Two inline GFCI’s in the same circuit will cause nuisance tripping. Replace a GFCI protected
wall outlet with a regular outlet. Do not plug the cord into your electrical outlet until you have
completed Step 4 and your spa is full of water. If you plan to operate your spa using a 220 volt electrical
supply, you will be required to install a 220 volt, 50 amp GFCI breaker and to connect your spa to your GFCI
breaker and to your house electrical panel using 6 AWG / 3 wire plus a ground wire. It is recommended that
you use a certified electrician to install your GFCI breaker and to connect your spa to your house electrical
panel. If your spa is 220 volt, only, no equipment pack conversion is required. If your spa contains a 110/220
volt convertible spa pack, instructions to convert the pack from 110 volt to 220 volt are located on the inner
wall of the removable cover of the equipment pack. Ensure that the 220 volt breaker is disconnected until
you have completed Step 4 and your spa is full of water.
3 Remove the access panel at the end of the spa with your equipment (the top side control is located on this
end) to expose the pump and equipment pack. Check the unions to the pump and to the heater manifold on
the equipment pack to ensure that they are tight. Vibration during shipping may cause them to loosen. Do
not over tighten these unions with channel locks. You could crack or damage them. It is also
recommended that you check these unions regularly. Pump vibration can cause them to loosen and this can
cause a leak. Ensure that any gate valves are in their open position and that the shut off valve on the drain
hose assembly is closed. Remove the cover of the equipment pack by loosening the two screws at the top of
the pack. Near the bottom of the circuit board, you will see a small red panel with 10 white DIP switches.
These switches should be factory set, however, you should ensure that they are properly set for 110 volt or
220 volt as shown in Fig. 1 and Fig 2 below. Replace the equipment pack cover.
Page 7

CIRCUIT BOARD “DIP” SWITCH CONFIGURATION
Position
110 Volt
Position
220 Volt
On
X
X
X
On
X
X
Off
X
X
X
X
X
X
X
Off
X
X
X
X
X
X
X
X
DIP #
1
2
3
4
5
6
7
8
9
10
DIP #
1
2
3
4
5
6
7
8
9
10
Fig 1 Fig 2
4 To fill your spa, remove the filter cover and the filter cartridge by turning it counter clockwise. If your source
water contains metals, such as iron, it is recommended that you attach a pre filter to your garden
hose. This will help to remove the metals and to make start up easier. Put your garden hose into the
threaded hole where the filter cartridge is located and begin to fill your spa through this hole. This will purge
air from the water lines and it will make priming the pump easier. Fill your spa approximately 6 inches (15 cm)
from the spa top. The level that you keep your spa water at will be determined by the number of bathers
using the spa. The more bathers, the higher the water level will rise. The filter cover contains a plug
underneath. Remove the plug and fill the cover with pea gravel to weight it down.
5 When your spa is full of water, plug the power cord into your wall outlet or switch your 220 volt GFCI breaker
to the on position. The top side control display will sequence through a numbered test pattern. When you
see the initials Pr, press the jets button several times. The pump will attempt to start. Be aware that it may
take a few minutes for the pump to prime and for water to start flowing. When your pump starts to flow, press
either the temperature up or down arrow to exit priming mode.
6 Next, the top side control will display dashes until the current water temperature is detected and displayed.
This may take up to one minute. To set your desired temperature, press either the temperature up or down
arrow. The set temperature will begin to flash. To change the set temperature, press the warm icon to
increase it or the cool icon to decrease it before the set temperature stops flashing.
7 Your spa should be factory programmed to circulate twice a day, four hours at a time. This setting should be
sufficient for normal usage. Your spa is capable of circulating for 1-8 hour intervals, twice a day, or
continuously. To ensure that the cycles are properly set or to change this setting, press either the
temperature up or down arrow, then press the jets icon. The top side control display should show F4. Press
either the temperature up or down arrow to increase or decrease the filtration cycle time. Press the jets icon
to exit the filter cycle program. Your first filter cycle begins 6 minutes after you connect power to your spa.
The second cycle will begin 12 hours later.
8If your spa is not operating in a filter cycle, but the water requires heating, the spa pump and the heater will
turn on until the set water temperature has been reached. Both components will then shut off automatically.
This prevents your water from cooling down. Your spa is also equipped with freeze protection. If the water
temperature drops below 450F (70C), the pump will automatically turn on. It will turn itself off 4 minutes after
the water temperature has risen back to 450F (70C).
IMPORTANT
Your spa automatically checks the water temperature for 1 minute, every 30 minutes, to increase the
temperature if it has dropped. If you are operating your spa using a 110 volt electrical supply, the
heater will disengage when your pump is turned on to high speed. If your set temperature has
dropped during usage, the heater may not come on, automatically, when you change your pump from
high speed to low speed. To turn the heater back on, decrease your set temperature by 1 degree, then
raise it back to your set temperature. This should reengage the heater within a minute.
Page 8

OZONE GENERATOR RETROFIT INSTALLATION
The Standard 110 and Premium 110 models of the Urbania spa are manufactured with “Ozone Ready” plumbing.
If you want to install an ozone generator on either of these models, follow the instructions below.
1The ozone generator to be installed must be 110 volt and approved for use on residential spas.
2The electrical cord must have an amp style, 4 pin, male connector with wire locations as follows;
3Turn all power to the spa off.
4Remove the equipment access door from the spa.
5Select the best location in the equipment cavity to install the ozone generator. Depending on its size, you
may have to install a custom mounting board or platform for the ozone generator.
6There is a piece of ¼” ID vinyl tubing with an in line adaptor that runs through the equipment cavity. Locate
this tubing and remove the adaptor. The shorter piece of tubing is connected to the air line channel. It must
be plugged. Connect the longer piece of tubing to the barb connector on the ozone generator.
7Remove the front cover of the equipment pack by loosening the two screws at the top of the pack.
8Connect the electrical cord of the ozone generator to the female amp connector labeled J29 and located on
the top, right hand side of the circuit board.
9Secure the electrical cord into the cord restraints located on the right side of the equipment pack housing.
10 Replace the front cover of the equipment pack.
11 Turn the power to the spa back on and allow the spa to cycle through the start up procedure.
12 With the pump operating on low speed, ensure that the ozone generator is emitting a bluish green colored
glow. Note: The ozone generator will only operate when the pump is operating on low speed.
13 Ensure that a fine bubble mist is coming from the foot well jets.
14 Replace the spa access door.
PERSISTENT MEMORY RESET
Any time you change a DIP switch, other than A1, you must reset persistent memory for your new DIP switch
settings changes to take effect. If you do not reset Persistent Memory, your system may function improperly.
Page 9

OPERATING THE SPA CONTROLS
PUMP OPERATION
The spa pump will operate at two different speeds. This enables you to control the intensity of the spa jets.
To change the pump speed, simply depress the jets icon on the top side control. The icon has three
positions. Low speed, high speed and off.
OZONE WATER CLEANING SYSTEM
If your spa is equipped with an ozone water cleaning system, it will be located in the equipment cavity. It
operates automatically and only when the spa pump is running on low speed. When it is on, the ozone
cylinder will emit a bluish green light. It is recommended that you check for this light on a regular basis to
ensure that the ozone system is functioning properly.
SPA JETS
All therapy jets in the spa are individually adjustable. By turning the jets clockwise or counter clockwise, you
can control the intensity of the water flow. By turning the jets clockwise, you will reduce the water flow until
the jets are completely shut off. By turning them counter clockwise you will increase the water flow until the
jets are in their wide open position. If your spa is equipped with a turbo jet, there will be a large control valve
located on the top of the spa, by the top side control. By turning this valve counter clockwise, you will direct
water flow from the therapy jets to the turbo jet. The therapy jets will lose their intensity until they are
completely off when the turbo jet is in its full open position. By turning the valve clockwise, the turbo jet
intensity will decrease and the intensity of the therapy jets will increase again.
AIR CONTROL VALVES
There are two air control valves located on the top of the spa, beside the filter lid. Each valve controls air flow
to the therapy jets at each end of the spa. By opening and closing these valves, you can regulate the amount
of air that will mix with the water that is entering the spa through the jets. This will change the intensity of the
jet action. When you are not using your spa, it is critical to ensure that these valves are in their closed
positions. This prevents cold, ambient air from entering the spa water when the spa is operating in filter or
heating mode and it makes spa operation more energy efficient.
WATERFALL
If your spa is equipped with a waterfall, there will be a control valve located beside it. By opening and closing
this valve, you can control the flow of water cascading from the waterfall. The waterfall will only operate when
the jet pump is operating.
LIGHTING
If your spa is equipped with a standard main spa light, you can turn it on and off by depressing the light icon
on the top side control. If your spa is equipped with an LED light package, your spa will have an LED main
light and 10 LED’s located on the top of the spa, underneath the waterfall and outside the spa to illuminate the
spa entry step. By depressing the light icon, you can change the light colors and the mode of operation.
Page 10

ROUTINE MAINTENANCE
Your spa will require periodic maintenance to ensure that you maintain clean and healthy water, a safe spa and a
clean and healthy spa environment. By performing regular maintenance, your spa will provide you with many
trouble free years of therapy and enjoyment.
FILTER
Your spa contains a filter cartridge that was designed to trap and remove particles and debris from the spa water.
This ensures that your water will remain crystal clear and pleasant to bathe in. Occasionally, you will be required
to remove and clean the cartridge to keep it working effectively. Follow the steps below.
1Turn the power to your spa off and remove the filter cover.
2Remove the cartridge by turning it counter clockwise.
3Pre clean the cartridge by rinsing it with your garden hose. This will remove most of the solid debris.
4Using a recommended filter cleaning agent, pour the proper dose into a pail. Place the cartridge into the pail
and add water until the cartridge is completely submersed. Leave the cartridge sitting in the pail overnight.
This will dissolve oils and greases that have attached themselves to the cartridge.
5After 24 hours, remove the cartridge from the pail and rinse it with your garden hose.
6Reinsert the cartridge into your spa. Replace the filter cover and turn your spa back on. For health reasons,
never use your spa without the cartridge inserted.
7If you don’t want to wait to use your spa, it is recommended that you have two cartridges that can be rotated.
Depending on spa usage, your cartridges should last about two years.
MAIN DRAIN (SUCTION FITTING)
Your spa contains a main drain to supply water to your pump. It is equipped with a VGB compliant cover that is
located in the foot well of your spa. This cover traps hair and other large debris to prevent these contaminants
from being sucked into the spa pump. It is recommended that you remove the debris from the cover on a weekly
basis. Failure to do so could result in damage to your pump. Never operate your spa if the main drain
cover is damaged or removed.
WATER REPLACEMENT AND CLEANING YOUR SPA
Depending on usage, your spa water should be replaced every 6-12 months. Follow the steps below.
1Turn the power to your spa off and remove the filter cartridge. Clean or replace the cartridge.
2Remove the access door at the end of the spa where your equipment is located.
3Remove the drain hose from the equipment compartment and attach your garden hose to the shut off valve.
4Run the hose to a safe place to dump the water and open the shut off valve. Wait until your spa has drained.
To remove the water more quickly, you can use a submersible pump instead of the drain hose.
5There will be a small amount of water left in the spa after it has been drained. It is recommended that you
remove this water using a shop vacuum.
6To clean the inner and outer surfaces of your spa, use a mild detergent, warm water and a soft brush or cloth.
Thoroughly rinse the detergent from the spa before you refill it. Never use cleaners that contain harsh
abrasives or rubbing and buffing compounds. They may permanently damage your spa surfaces.
7Refill your spa according to the instructions located in the Installation and Start Up section of this manual.
Page 11

COVER MAINTENANCE
To clean the outer surfaces of your cover, use a mild detergent, warm water and a soft brush or cloth. Thoroughly
rinse the cover after you have cleaned it. Never use cleaners that contain harsh abrasives or rubbing and
buffing compounds. They may permanently damage your cover surfaces.
If your spa is equipped with a vinyl cover and it is exposed to the sun, it is recommended that you apply a vinyl
protectant on a regular basis. This will prevent the vinyl from cracking and discoloring from the sun’s UV rays.
Always leave the spa cover on your spa when it is not being used. This will prevent heat loss. It will prevent air
born contaminants from entering your spa and it will help to prevent unauthorized persons from entering your spa.
WINTERIZING YOUR SPA
If you are not going to use your spa during the colder seasons of the year, it should be properly winterized. Follow
the steps below.
1Disconnect the power to your spa.
2Remove the filter cartridge and do not replace it.
3Drain the water from your spa.
4Using a shop vacuum, reverse the hose so the vacuum blows air as opposed to creating a suction.
5Starting with the highest jets in the spa, place the vacuum hose over the jets and blow air into them. This will
push water from the plumbing lines back into the spa. Reverse the vacuum hose again and vacuum any
excess water from the foot well of the spa.
6Remove the access door at the end of the spa where your equipment is located.
7Loosen and remove the unions connected to the pump and to each end of the heater manifold and the bleed
valve located on the front of the pump. It is recommended that you hold the vacuum hose underneath the
unions and the bleed valve as you are loosening them. This will capture leaking water and prevent it from
escaping into your spa cavity.
8Using your vacuum, suck as much water as you can from the pump bleed valve hole and the open lines.
Place the vacuum over each jet in the spa and allow it to suck any excess water from the jet lines. Allow
approximately 30 seconds for each jet.
9Replace the pump bleed valve. Do not over tighten. Leave the unions disconnected.
10 Replace the access door.
11 Using pool antifreeze and a turkey baster, squirt at least 4 ounces (30 ml) of antifreeze into each spa jet. Do
not use regular antifreeze. It may cause permanent damage to your spa jets and spa lines.
12 To ensure that your spa cover will not collapse from a snow load, it is recommended that you place 2x4’s
across the top of your spa, every 12” (30 cm) apart.
13 Place a sheet of ½” plywood on top of the 2x4’s. The entire spa does not need to be covered.
14 Either place your spa cover on top of the plywood or take it indoors for the winter.
15 Cover your entire spa with a plastic sheet or a tarpaulin. Ensure that the plastic or the tarpaulin are well
secured to the bottom of the spa to ensure that they will not be blown away. This will also eliminate having to
clean your spas exterior when you reopen it.
16 Store the filter cartridge, filter cover, chemicals and any other accessories indoors for the winter.
Page 12

UNDERSTANDING SPA CHEMICALS AND HOW THEY ARE USED
As a new spa owner, it is very important that you learn and understand how to keep your spa water, and your spa,
clean and healthy. This short guide was designed to give you a basic explanation of the most common chemicals
used in spas and when they are needed. This information was designed to give you a simple understanding of
spa chemicals and how, where, when and why they are used. It is recommended that you consult your spa dealer
for more detailed information or if you need further assistance.
FILLING YOUR SPA
Although most spa makers have recommended filling instructions, some important things to remember are;
1It is not recommended to use soft water to fill your spa. Soft water is aggressive and it can attack metal
fittings and heater elements.
2If your water source has metals such as iron and/or copper, it is recommended that you use a pre filter on the
end of your garden hose. It will remove any precipitated metals from the water, before they have a chance to
enter your spa. This eliminates or minimizes the need for metal removal chemicals.
3You should remove the spa’s filter cartridges and direct water into the plumbing lines. This will force air out of
the water lines and it makes it easier for your pump to prime and start.
CHEMICAL CATEGORIES AND USAGE*
1Water Balance -These chemicals protect your spa from being destroyed by aggressive water.
2Sanitizing -These chemicals protect bathers by destroying bacteria and viruses.
3Specialty -These chemicals are used for preventive maintenance and water clarification.
*When using any chemicals, always refer to the manufacturer’s recommendations for usage.
WATER BALANCE CHEMICALS
Water balance chemicals are extremely important because they prevent your spa water from becoming
acidic/corrosive or alkaline/scale forming. This, in turn, prevents costly damage to your spa and its equipment.
There are four parameters that lend themselves to determining balanced water. They include alkalinity, ph,
calcium hardness and temperature. In a spa application, temperature is generally constant and as long as it is
initially in range, calcium hardness usually does not need adjusting. The two most important water balance
parameters are alkalinity and ph.
1Alkalinity - Alkalinity is the foundation of water balance. When in its proper range, it will help to keep the
water’s ph in range and to prevent erratic changes in the ph. The ideal range for alkalinity is 80ppm -
120ppm. Alkalinity should be checked and adjusted, initially, and then tested, and adjusted if needed, on a
weekly basis.
2Ph - ph is an extremely important water balance parameter. If ph is low, your water is acidic and it can attack
metal components and heater elements resulting in corrosion to these parts. If ph is high, your water is
alkaline or scale forming. As ph rises, calcium is less soluble in water. At a ph of 8.0, your water is
considered to be at the point of flocculation. Dissolved calcium will begin to precipitate from the water. This
can cause a sandpapery feeling on the seats and other spa surfaces. It can clog and damage equipment and
it can cause cloudy water. The ideal range for ph is 7.2-7.8. It should be checked and adjusted, initially, and
then tested, and adjusted if needed, on a weekly basis.
Page 13

SPECIALTY CHEMICALS
Specialty chemicals address occasional water problems and help to maintain clean, clear water when a spa is
heavily used. Whether you will or should use these chemicals will be based on the quality of your source water
and how frequently your spa is used. Following is a summary of the most common specialty chemicals and when
they should be used.
1Metal Removers and Stain Preventers - Many people have a well as their source water and quite often, this
water contains dissolved metals such as iron and/or copper. If your water is in this category, you should use
metal treatment and stain prevention chemicals in your spa. These chemicals will bind with the metals in your
water, preventing them from precipitating from the water and causing stains.
2Enzymes - Bathers introduce oils and greases into spa water. They normally originate from natural body oils
and perspiration, artificial body oils such as moisturizers and cosmetics and other complex bather wastes.
When excessive, they can cause scum lines and foul up filter cartridges. To help prevent the build up of
these oils and greases, you can add Enzymes to your spa water. Enzymes help to break down oils and
greases into smaller fragments so that they can be destroyed and removed through a shock treatment with
chlorine or a non chlorine oxydizer. If your water stays clear, that’s great. If you experience visible oil and
grease conditions on the water’s surface and/or a continuous scum line, you should consider adding enzymes
on a regular basis.
3Clarifiers - When a spa is heavily used, there can be a build up of micro particles in the water that are too tiny
to get trapped by the filter. They cause the water to look hazy. These particles are negatively charged. They
repel each other and they won’t form larger particles that can be filtered. Clarifiers are positively charged
ions. When added to spa water, they neutralize the negative charge of the micro particles and they allow
them to clump together into larger particles that can be filtered out of the water. If your spa water is properly
balanced and your spa filter is functioning properly, but you still have a cloudiness problem, you should add a
clarifier to your water.
4Defoamers - Occasionally, spas will get foam on the water surface. This occurs if calcium hardness is low,
from bather wastes, improperly rinsed filters and soap from bathing suits. If persistent, check the water’s
calcium level and adjust if needed. Also, ensure that filters and bathing suits are well rinsed. A defoamer is a
temporary fix and it will not remove the source of the problem. Add 5-10 drops at a time.
5Biofilm Control –A spa environment is very enticing to microorganisms and bacteria. Its warm and wet and
dead organic compounds provide a good food source. When microorganisms attach themselves to a spa
surface, they can begin to colonize if they are not removed and destroyed. If allowed to colonize, they will
secrete a substance, known as biofilm. This biofilm protects them from destruction by normal spa chemicals.
When there is significant bacterial growth, a spa can begin to smell musty and swampy. The normal cure has
been to drain, clean and refill the spa. A product called “Aqua Finesse” is now used in the spa industry and it
has proven itself capable of penetrating biofilm and enabling microorganisms and bacteria to be destroyed.
Using “Aqua Finesse” on a regular basis is good preventative maintenance.
DISINFECTING AND SANITIZING CHEMICALS
There are many different systems available to disinfect and sanitize your spa. The system that you choose should
be geared to the frequency of usage of your spa and who is using it. Following are four traditional systems that
address different preferences and usage parameters. You should choose the system that is best suited for you.
Page 14

BROMINE
Bromine is a sanitizer that is best suited for use in spas. Unlike chlorine, bromine’s effectiveness is not sharply
reduced as pH rises. As chlorine produces byproducts called chloramines, Bromine’s byproduct is called a
bromamine. Unlike a chloramine, a bromamine is still an effective sanitizer and it does not create unpleasant
odors. There are two traditional types of brominating systems. The first uses bromine tablets or caplets. They
are generally placed in a floating feeder to dissolve and to create a bromine residual in the water. The water will
require regular shocking. The second system requires the addition of bromide salt to the water. An oxidizer is
then added, after each use, to produce bromine sanitizer. This will sanitize and oxydize the water after each use.
LITHIUM HYPOCHLORITE
Unlike other forms of granular chlorine, lithium is a mild form that, when used in proper dosages, will not cause
discoloration of your polyethylene spa’s surfaces. Using any other form of granular chlorine will null and void
the surface warranty on your spa. Although lithium may cause your pH to rise quicker than normal, it is also
quick dissolving, has minimal odors and has an extremely long shelf life as benefits.
BIGUANIDE
Unlike bromine and chlorine, biguanide is a non halogen sanitizing compound. It can be an effective sanitizer for
people who have allergic reactions to halogen sanitizers like chlorine and bromine. It does not produce odors or
irritate skin. While it can be effective as a sanitizer, biguanide is not compatible with chlorine or bromine. Contact
with these chemicals will leave gummy deposits in your spa. Also, Biguanide is not effective with heavy bather
loads.
OZONE
Ozone is a chemical that is produced onsite using an ozone generator. It is injected directly into the spa water. It
is not an effective, stand alone sanitizer because it has a very short life and it will not leave a measurable residual
in spa water because of the low amounts of ozone being produced. However, it is the most effective oxidizer
available. It will effectively kill microorganisms that it comes into contact with and it significantly reduces the
amount of other sanitizers needed to maintain healthy spa water.
MINERAL PURIFIERS
Silver, copper and zinc have been used very effectively to suppress bacteria and viruses in water. Copper and
silver coins were placed in water barrels on wagon trains to keep the water fresh. Minerals do not work as quickly
as other sanitizers and they cannot remove organic waste from the water. Although most metal producing
systems have inline chambers that use electrolysis to produce metal ions and introduce them into the water,
mineral purifying sticks have become very popular and they work extremely well with ozone.
SHOCK TREATMENT
One of the most important parts of a spa treatment program is to shock or super chlorinate the water after each
use. When a spa is used, bathers will leave oils, greases and ammonia from their sweat and many other
contaminants from their body, in the water. Unless removed right away, these contaminants will become food
source for other microorganisms in the water and they can cause odors and unhealthy water. Shocking after each
use will remove these contaminants and help to make your spa much easier to maintain.
Page 15

TROUBLESHOOTING
If you are experiencing an operating problem, it is recommended that you contact your spa dealer or a qualified
repair technician to arrange servicing. Some problems can be diagnosed and rectified with a simple action or
procedure. Below are some common problems, possible causes and simple actions that may help to solve them.
THE CIRCUIT BREAKER IMMEDIATELY TRIPS WHEN THE SPA IS STARTED.
1. If your spa is wired for a 220V electrical supply with a 50 amp GFCI breaker, ensure that the wiring from the
house panel to the breaker and from the breaker to the spa is done correctly. Occasionally the white common
wire is improperly connected and the breaker trips immediately.
2. If you are using the 110V GFCI cord supplied with the spa, ensure that the circuit that you have plugged it into
is dedicated to the spa, only, and that no other appliances are using the same circuit. This could cause an
amp overload and trip the breaker. DO NOT USE AN EXTENSION CORD. Your spa must be plugged
directly into the wall outlet. The wall outlet should not be a GFCI protected outlet. The GFCI is in the cord.
3. The problem could be a defective breaker, component or heater element. It is recommended that a qualified
technician perform this troubleshooting.
NOTHING OPERATES WHEN YOU CONNECT ELECTRICITY TO THE SPA.
1. Check the breaker to ensure that it hasn’t tripped. If it is tripped, reset it and try again.
2. Using a volt meter, check to ensure that there is power to the spa equipment pack. This is done by removing
the cover of the equipment pack. It is recommended that a qualified technician perform this troubleshooting.
THE PUMP LIGHT GOES ON, BUT THERE IS NO WATER FLOW TO THE JETS.
1. Ensure that any gate valves that are located in the equipment cavity are in the open position.
2. Ensure that your jets are in their open position.
3. Ensure that your filter is not dirty and causing a flow restriction.
4. Your pump may not be properly primed. Push the jets button on and off several times. It may take several
minutes for the pump to prime.
THE PUMP RUNS CONTINUOUSLY OR WILL NOT SHUT OFF WHEN THE JETS BUTTON IS DEPRESSED.
1. The pump will run if there is a demand for heat. Ensure that the air control valves are in their closed positions
when you are not using your spa. If open they will allow cold, ambient air to enter your spa water, especially
in cold weather, and your pump will continue to run to keep up with the heat demand.
2. Ensure that your filter cycle setting has not been set on continuous.
3. Even though you have depressed the jets button to turn it off, if your spa requires heat or it is in a filter cycle, it
will continue to operate on low speed.
YOUR SPA WATER TEMPERATURE HAS EXCEEDED YOUR SETTING AND IT IS VERY HOT.
1. DO NOT ENTER THE SPA. Remove your cover and allow the spa water to cool down.
2. In hot climates, spa water can overheat from high ambient air temperatures, direct sunlight on your spa or
from heat transfer from the pump during filter cycles. Adjust your safety straps and place a small object
between the cover and the spa to slightly wedge it open. This will help to keep the water cooler.
THE WATER LEVEL IN YOUR SPA IS DROPPING FASTER THAN NORMAL.
1. If your spa has been used more than normal, it could be a result of more splashing and added evaporation.
2. Remove the access door to the equipment and inspect for water on the floor of the spa cavity. If there is
water, check and ensure that your unions are properly tightened. Check your jet housings and plumbing to try
to identify a plumbing leak.
It is recommended that you contact your spa dealer or a qualified service technician for spa service.
Page 16

DIAGNOSTIC MESSAGES
Message
Meaning
Action Required
No message on display. Power has been
cut off to the spa.
The control panel will be disabled until power returns.
Spa settings will be preserved until next start up.
-- --
Temperature unknown.
After the pump has been running for 2 minutes, the
temperature will be displayed.
HH
“Overheat” – The spa has shut down. One
of the sensors has detected 118OF (48OC)
at the heater.
DO NOT ENTER THE WATER. Remove spa cover
and allow water to cool. Once the heater has cooled,
reset by pushing any button. If spa does not reset,
shut off the power to the spa and call your dealer or
service organization.
OH
“Overheat” – The spa has shut down. One
of the sensors has detected that the spa
water is 110OF (43OC).
DO NOT ENTER THE WATER. Remove spa cover
and allow water to cool. At 107OF (42OC), the spa
should automatically reset. If spa does not reset, shut
off the power to the spa and call your dealer or service
organization.
IC
“Ice” – Potential freeze condition detected.
No action required. The pump will automatically
activate, regardless of spa status.
SA
Spa is shut down. The sensor that is
plugged into the sensor “A” jack is not
working.
If the problem persists, call your dealer or service
organization. (May appear temporarily in an overheat
situation and disappear when the heater cools.)
Sb
Spa is shut down. The sensor that is
plugged into the sensor “B” jack is not
working.
If the problem persists, call your dealer or service
organization. (May appear temporarily in an overheat
situation and disappear when the heater cools).
Sn
Sensors are out of balance. If alternating
with spa temperature, it may just be a
temporary condition. If flashing by itself,
spa is shut down.
If the problem persists, contact your dealer or service
organization.
HL
A significant difference between
temperature sensors has been detected.
This could indicate a flow problem.
Check water level in spa. Refill if necessary. If the
water level is okay, make sure the pumps have been
primed. If the problem persists, contact your dealer or
service organization.
LF
Persistent low flow problems. (Displays on
the fifth occurrence of “HL” message within
24 hours). Heater is shut down, but other
spa functions continue to run normally.
Follow answer required for “HL” message. Heating
capability of the spa will not reset automatically. You
may press any button to reset.
dr
Possible inadequate water, poor flow or air
detected in the heater. Spa is shut down
for 15 minutes.
Check water level in spa. Refill if necessary. If water
level is okay, make sure the pump has been primed.
Press any button to reset or this message will
automatically reset within 15 minutes. If the problem
persists, contact your dealer or service organization.
dy
Inadequate water detected in heater.
(Displays on third occurrence of “dr”
message). Spa is shut down.
Follow action required for “dr” message. Spa will not
automatically reset. Push any button to reset.
WARNING! SHOCK HAZARD! NO USER SERVICEABLE PARTS.
Do not attempt service of this control system. Contact your dealer or service organization for assistance. Follow
all owner’s manual power connection instructions. Installation must be performed by a licensed electrician and all
grounding connections must be properly installed.
Page 17

COMPONENT IDENTIFICATION
COMPONENT
MANUFACTURER
MODEL NUMBER
PART NUMBER
Equipment Pack
Balboa
VS300L4
54626-01
Top Side Control
Balboa
VL406U
55350
Pump 1.5hpr, 2 Speed
Balboa
UL 1.5 HPR 25
14 FT A2 LV60HZ
1014250
Pump 4.0hpr, 2 Speed
Balboa
UM GE 4.0 HPR
2S 20FT A2MB HV B
1016211
Ozone Generator
Balboa
UV
52468-01
Standard Light
Sloan
701739-SAO
NA
LED Lights
Sloan
701564-2-DLO REV D
701564-4-DLO-XL REV E
NA
GFCI Cord
Leviton
700-16593-15E
NA
Jets and Valves
Waterway Plastics
NA
See Component for Part
Number
Waterfall
InnovaPlas
600-600
NA
Filter
Pleatco
Handle / 1 ½” MPT
4 3/4 x 9 3/4
PGS25
Unicel
Handle / 1 ½” MPT
4 5/8 x 9 3/4
4CH-24
Filbur
Handle / 1 ½” MPT
4 5/8 x 9 3/4
FC-0131
Components are subject to change without notice.
Page 18

WARRANTY
This warranty begins on the date of delivery to and extends to the
original purchaser, only. InnovaSpa’s obligation to this warranty is
limited to the repair or replacement of defective parts that are
returned to InnovaSpa or its authorized agent for repair, only. If
your spa develops a defect within the warranty period and the defect
is a warranty related issue, it will be repaired by InnovaSpa, its
authorized agent or your selling dealer. If the defect is not warranty
related, the spa owner is responsible for all charges related to the
repair of the spa. This warranty does not cover any spa that has
been subject to misuse, neglect, negligence, accident, civil
disturbance, acts of God or that has been operated in any way
contrary to the recommended operating instructions or that has not
been installed as specified in the InnovaSpa Owner’s Manual. This
warranty does not cover any spa that has been modified or altered
except with parts or options that are authorized by InnovaSpa and
installed according to recommended installation instructions.
To obtain warranty service, contact your selling dealer or InnovaSpa
for the name of your nearest dealer. You may be asked to provide
original proof of purchase documents. InnovaSpa’s responsibility
with respect to warranty is limited to repairing or exchanging
defective part(s), at its discretion, and InnovaSpa does not assume,
nor does it authorize anyone else to assume, any other obligation
for it. All final decisions with respect to legitimacy of warranty will be
made solely by InnovaSpa and InnovaSpa assumes no liability with
respect to loss of use of a spa during warranty repair.
InnovaSpa reserves the right to change or improve the design of
any spa without obligation to modify any spa previously
manufactured. All implied warranties, including merchantability and
fitness for a particular purpose, are disclaimed in their entirety after
expiration of the warranty period with respect to parts and design.
5 Year Spa Structure
The structural integrity of the spa (its ability to hold water) is
warranted to be free of defects for a period of five (5) years.
The cost of removing, reinstalling, and any shipping charges
related to the structural repair of a spa are the responsibility of
the spa owner.
1 Year Spa Surface
The polyethylene surface of the spa is warranted not to split,
break, crack, blister or mildew for a period of one (1) year. This
warranty does not include cosmetic damage, minor surface
imperfections or pattern appearance.
1 Year Parts
Spa parts, including the control head, top side control, pumps
(excluding pump seals), ozone generator, light housings, jets
and jet plumbing are warranted to be free of leaks and/or
defects for a period of one (1) year.
1 Year Limited Labor
Labor charges related to the repair or replacement of defective
components, as listed in the Parts section of this warranty, will
be free of charge for a period of one (1) year provided that
defective components are returned to InnovaSpa or its
authorized agent for repair. The spa owner may be subject to
a dealer trip charge. Labor warranty does not include trip
charges. InnovaSpa assumes no liability for labor charges
except for parts that are covered under the Parts section of this
warranty and that are returned to InnovaSpa for repair. The
cost of removing, returning parts to InnovaSpa and reinstalling
new or repaired parts is the responsibility of the spa owner.
Any other terms and conditions related to labor warranty are an
agreement between the original purchaser and the selling
dealer. The original purchaser should consult their selling
dealer for individual terms, conditions and procedures with
respect to labor warranty. InnovaSpa does not assume any
liability or obligation with respect to labor warranty should a
selling dealer cease to do business.
Incidentals
Vinyl covers, cover lifters, accessories and components not mentioned in the parts section of this warranty are warranted to be free of
defects for a period of one (1) year or for the period of the original manufacturer’s warranty and under the original manufacturer’s terms
and conditions. Filter cartridges, cover straps, waterfall housings, main light lens covers, standard light bulbs and LED lights are
warranted to be free of defects at time of delivery.
Disclaimers
Components that become defective due to corrosion or scale formation as a result of improper water balance and/or spa maintenance
are disclaimed, in their entirety, under this warranty. InnovaSpa assumes no liability or responsibility for incidental, consequential or
other damage including, but not limited to, removal of a deck or other custom fixture(s), transportation or shipping charges, telephone
charges, rental of a like product during the time warranty service is being performed, travel, loss or damage to personal property and loss
of revenue, use, time or convenience resulting from the loss of use of the hot tub covered by this warranty. Some states do not allow the
exclusion or limitation of incidental or consequential damages. The above limitations and exclusions may not apply to you.
1/01/11
Page 19