Intel H1000 Troubleshooting guide

Revision 0.4
Intel® Responsive Retail Sensor (RRS)
H1000, H3000 and H4000 Sensors
User & Installation Guide
Revision 0.4
August 2018

Intel® Responsive Retail Sensor (RRS) Hx Series Sensor
User & Installation Guide August 2018
Page: 2 Revision 0.4
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Contents
1.0 Regulatory, Certification and Environmental Compliance .......................................7
1.1 Federal Communications Commission (FCC) Compliance ......................................7
1.2 Industry Canada (IC) Compliance ...............................................................................8
1.3 Europe –EU Declaration of Conformity......................................................................9
1.3.1 Other Regulatory Requirements ....................................................................9
2.0 Safety and Regulatory Information ................................................................................11
2.1.1 Safety & Regulatory Warnings .....................................................................11
3.0 Product Description ...............................................................................................................12
3.1 Features...........................................................................................................................13
3.1.1 UHF RFID Reader ............................................................................................13
3.1.2 Internal RFID Antenna...................................................................................13
3.1.3 Passive Infra-Red Detector...........................................................................13
3.1.4 Accelerometer / Magnetometer ...................................................................13
3.1.5 5MP Camera.....................................................................................................13
3.1.6 Wi-Fi/BLE ..........................................................................................................13
3.1.7 Temperature / Humidity................................................................................13
3.2 Block Diagrams ..............................................................................................................14
3.2.1 Top Level ..........................................................................................................14
3.2.2 RF Subsystem..................................................................................................15
3.2.3 R2000 ASIC......................................................................................................15
4.0 System Description ................................................................................................................16
4.1 Data Flow ........................................................................................................................16
4.2 Customer Cloud Applications ......................................................................................17
4.3 Responsive Retail Platform (RRP) ..............................................................................17
4.4 RFID Readers..................................................................................................................17
4.5 RRP Device to Sensor Protocol ...................................................................................18
4.5.1 Request Object ................................................................................................18
4.5.2 Notification Object ..........................................................................................18
4.5.3 Response Object .............................................................................................19
4.5.4 Error Codes ......................................................................................................19
4.5.5 19
4.5.6 Commands/Responses/Indications.............................................................20
5.0 Product Specifications ..........................................................................................................21
6.0 Hardware Description ...........................................................................................................22
6.1 H4000 and H3000 Models ...........................................................................................22
6.1.1 Mounting Holes................................................................................................22
6.1.2 Motion Sensor M1 ...........................................................................................22
6.1.3 Connector J1 (RJ-45) .....................................................................................22
6.1.4 Camera (C1) ....................................................................................................22

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6.2 H1000 Model...................................................................................................................23
6.2.1 Mounting...........................................................................................................23
6.2.2 Connector J1 (RJ-45) .....................................................................................23
6.2.3 Reverse-SMA Connectors RS 0-4 ................................................................23
6.3 Visual Indicator D1 (Tri-Color LED) for all models.................................................23
6.3.1 OFF.....................................................................................................................23
6.3.2 GREEN (Power On) .........................................................................................24
6.3.3 Light BLUE ........................................................................................................24
6.3.4 Flashing WHITE ...............................................................................................24
6.3.5 Solid PURPLE....................................................................................................24
6.3.6 Flashing PURPLE..............................................................................................24
6.3.7 Solid Yellow (Idle)...........................................................................................24
6.3.8 BLUE ..................................................................................................................24
6.3.9 Flashing BLUE ..................................................................................................24
6.3.10 Flashing RED....................................................................................................24
7.0 Software Description.............................................................................................................25
7.1 Operating System..........................................................................................................25
7.2 Secure Platform .............................................................................................................25
7.3 Security Provisioning ....................................................................................................25
8.0 Theory of Operation...............................................................................................................26
8.1 RFID Gateway Discovery .............................................................................................27
8.2 RFID Behavior Control..................................................................................................28
8.3 Managing Large Tag Populations ...............................................................................30
8.3.1 Normal Scan (Single Target)........................................................................31
8.3.2 Normal Scan (Dual Target)...........................................................................32
8.3.3 High Mobility (Dual Target) ..........................................................................33
8.3.4 Deep Scan (Single Target) ...........................................................................34
8.3.5 Searching for a Single Tag or Group of Tags............................................35
9.0 System Installation................................................................................................................38
9.1 RF Exposure Statement ...............................................................................................38
9.2 Information to the User ...............................................................................................38
9.3 Cabling Infrastructure ..................................................................................................39
9.3.1 Correct Wiring Standards..............................................................................39
9.3.2 Proper Cable Type ..........................................................................................40
9.3.3 Proper Cable Length.......................................................................................40
9.3.4 Environmental Conditions .............................................................................41
9.3.5 Power over Ethernet ......................................................................................41
9.3.6 Cabling, Mounting and Antenna Consideration for the H1000 models42
9.4 Connectivity....................................................................................................................45
9.4.1 Physical .............................................................................................................45
9.4.2 Network.............................................................................................................46
9.5 Mounting (H4000 and H3000) ....................................................................................47
9.5.1 Track Light Mounting Bracket ......................................................................48
9.5.2 Wall Mounting Bracket...................................................................................49

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9.6 Mounting (H1000) .........................................................................................................50

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Revision History
Date
Revision
Description
June 2018
0.0
Initial release.
July 2018
0.1
Updates from J. Belstner
July 2018
0.2
Regulatory updates (sections 2.1, 2.2, 2.3, 2.5)
July 2018
0.3
Updated various minor references, B. Wixom
August 2018
0.4
Added China RoHS Table, Section 2.5. B. Wixom
§

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1.0 Regulatory, Certification and Environmental
Compliance
Certifications have been acquired to operate in the following countries:
US, FCC & NRTL
EU Commission CE
Argentina, ENACOM
Australia, ACMA
Brazil, ANATEL
Canada, IC
China, CCC & SRRC (if
applicable)
Colombia, CRC MinTIC ANTV
and ANE
Costa Rica, SUTEL
Hong Kong, OFTA & KCC
India, TRAI
Indonesia, BRTI
Japan, MIC JATE & VCCI
Korea, KCC & RRL
Malaysia, MCMC
Mexico, IFT
Russia, Minsvyaz
Saudi Arabia, CITC
Singapore, IMDA
Taiwan, NCC BSMI
Thailand, NBTC
Turkey, ICTA
United Arab Emirates, TRA
Uruguay, URSEC
Vietnam, YNTA
International CB Scheme (IEC
62368-1)
1.1 Federal Communications Commission (FCC) Compliance
This device FCC ID: ZFL-H4000, ZFL-H3000 and ZFL-H1000 and contains FCC ID: XF6-
RS9113DB(for H4000), IC: 1000H-H4000, 1000H-H3000 and 1000H-H1000 and
contains IC ID: 8407A-RS9113DB (for H4000), complies with FCC Part 15 and ISED
license-exempt RSS standards. Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Cet appareil, qui contient ID FCC: ZFL-H4000, ZFL-H3000 and ZFL-H1000 et contient
FCC ID: XF6-RS9113DB (pour H4000), IC: 1000H-H4000, 1000H-H3000 et 1000H-
H1000 et contient IC ID: 8407A-RS9113DB(pour H4000), est conforme aux exigences
FCC et ISED pour les appareils radio autorisés. L’opération est soumise aux deux
conditions suivantes: (1) cet appareil ne doit pas provoquer d’interférence, et (2) cet
appareil peut provoquer des interférences, y compris des interférences pouvant entraîner
un fonctionnement indésirable.

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Caution: Changes to this product or modifications not expressly approved by
the party responsible for compliance could void your authority to operate the
equipment.
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
1.2 Industry Canada (IC) Compliance
This device FCC ID: ZFL-H4000, ZFL-H3000 and ZFL-H1000 and contains FCC ID: XF6-
RS9113DB(for H4000), IC: 1000H-H4000, 1000H-H3000 and 1000H-H1000 and
contains IC ID: 8407A-RS9113DB(for H4000), complies with FCC Part 15 and ISED
license-exempt RSS standards. Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Cet appareil, qui contient ID FCC: ZFL-H4000, ZFL-H3000 and ZFL-H1000 et contient
FCC ID: XF6-RS9113DB(pour H4000), IC: 1000H-H4000, 1000H-H3000 et 1000H-
H1000 et contient IC ID: 8407A-RS9113DB(pour H4000), est conforme aux exigences
FCC et ISED pour les appareils radio autorisés. L’opération est soumise aux deux
conditions suivantes: (1) cet appareil ne doit pas provoquer d’interférence, et (2) cet
appareil peut provoquer des interférences, y compris des interférences pouvant entraîner
un fonctionnement indésirable.
Caution: Changes to this product or modifications not expressly approved by
the party responsible for compliance could void your authority to operate the
equipment.
Innovation, Science and Economic Development Canada ICES-003 Compliance Label:
CAN ICES-3(A)/NMB-3(A)
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause
undesired option of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
comparomettre le fonctionnement.

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1.3 Voluntary Control Council for Interference (VCCI) Warning
Class A ITE
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）クラスＡ情報技術
装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。こ
の場合には使用者が適切な対策を講ずるよう要求されることがあります。
1.4 Europe –EU Declaration of Conformity
Hereby, Intel Corporation declares that the radio equipment type RRS-H1000, RRS-
H3000 and RRS-H4000 is in compliance with…
• Radio Equipment Directive (RED) 2014/53/EU
• EU directive 2011/65/EU (RoHS II)
The full text of the EU declaration of conformity is available at the following internet
address:
1.4.1 Other Regulatory Requirements
Hereby, Intel Corporation declares that the radio equipment type RRS-H1000, RRS-
H3000 and RRS-H4000 is in compliance with…
• REACH Regulation (EC) 1907/2006
• WEEE Directive 2012/19/EU
China RoHS Declaration
Management Methods on Control of Pollution From Electronic Information Products
(China RoHS declaration)
产品中有害物质的名称及含量
Hazardous Substances Table
部件名称
(Parts)
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
主机板
Motherboard
×
○
○
○
○
○
机壳Chassis
×
○
○
○
○
○
缆线Cables
×
○
○
○
○
○
风扇 Fan
○
○
○
○
○
○
散热器Heat sink
○
○
○
○
○
○
本表格依据 SJ/T 11364 的规定编制。
○：表示该有害物质在该部件所有均质材料中的含量均在GB/T 26572标准规定的限量要求以下。
○：Indicates that this hazardous substance contained in all homogeneous materials of such component is within the limits specified in GB/T 26572.
×：表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572标准规定的限量要求。
×： Indicates that the content of such hazardous substance in at least a homogeneous material of such component exceeds the limits specified in
GB/T 26572.
对销售之日的所售产品,本表显示我公司供应链的电子信息产品可能包含这些物质。注意：在所售产品中可能会也可能不会含有所有所列的部件。
This table shows where these substances may be found in the supply chain of our electronic information products, as of the date of sale of the
enclosed product. Note that some of the component types listed above may or may not be a part of the enclosed product

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除非另外特别的标注,此标志为针对所涉及产品的环保使用期限标志.
某些可更换的零部件可能会有一个不同的环保使用期限(例如,电池单元模块).
此环保使用期限只适用于产品在产品手册中所规定的条件下工作.
The Environmental Protection Use Period (EPUP) for all enclosed products and their parts are per the symbol shown here, unless otherwise marked.
Certain field-replaceable parts may have a different EPUP (for example, battery modules) number. The Environment-Friendly Use Period is valid
only when the product is operated under the conditions defined in the product manual.
1.5 H1000 Specific Instruction & Warning
This device has been designed to operate with the antennas listed below, and having a
maximum gain of 8.5 dBi. Antennas not included in this list or having a gain greater than
8.5 dBi are strictly prohibited for use with this device. The required antenna impedance is
50 ohms.
Ce dispositif a été désigné pour fonctionner avec les antennes énumérées ci-dessous, et
ayant un gain maximum de 8.5 dBi. Les antennes non incluses dans cette liste ou ayant
un gain plus grand que 8.5 dBi sont strictement interdites pour l'utilisation avec cet
appareil. L'antenne requise impédance est 50 ohms.
(A) The recommended antenna types for the H1000 unit are listed below (and section
10.3.6.2):
a. Ceiling/Wall Mounting: Laird RFID Panel Antenna, S8655P (ETSI) or
S9025P (FCC). This antenna has a circularly polarized pattern and provide
5.5 dBi gain.
b. Tabletop Point-of-Sale (POS): Times-7 RFID Near-Field Antenna, A1030.
This antenna has a circularly polarized pattern and provides -15.0 dBi gain.
(B) The H1000 has 4x external ports, connector type Reverse Polarity SMA (SMA-R).
The maximum allowable torque for these external connectors is 10 in-lbs, max.
(C) It is possible that these port connectors require an RF adapter depending upon the
actual antenna that is used and it’s mating connector type.