Intel S3420GP User manual

Intel®Server Board S3420GP User
Guide
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products
Intel Order Number E70969-004

ii Intel® Server Board S3420GP User Guide
Disclaimer
Information in this document is provided in connection with Intel® products. No license, express or implied, by
estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's
Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any
express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to
fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property
right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining
applications or for any other application in which the failure of the Intel product could create a situation where
personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time,
without notice.
Intel server boards contain a number of high-density VLSI and power delivery components that need adequate
airflow for cooling. Intel's own chassis are designed and tested to meet the intended thermal requirements of these
components when the fully integrated system is used together. It is the responsibility of the system integrator that
chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to
determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation
can not be held responsible if components fail or the server board does not operate correctly when used outside any
of their published operating or non-operating limits.
Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
* Other names and brands may be claimed as the property of others.
Copyright © 2010, Intel Corporation. All Rights Reserved

iii
Safety Information
Important Safety Instructions
Read all caution and safety statements in this document before performing any of the
instructions. See also Intel Server Boards and Server Chassis Safety Information on the
Intel®Server Deployment Toolkit CD and/or at http://support.intel.com/support/
motherboards/server/sb/cs-010770.htm.
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu
Intel-Serverplatinen und Servergehäusen auf der Intel®Server Deployment Toolkit CD
oder unter http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce
document avant de suivre toute instruction. Consultez Intel Server Boards and Server
Chassis Safety Information sur le Intel®Server Deployment Toolkit CD ou bien rendez-
vous sur le site http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.
Instrucciones de seguridad importantes
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety
Information en el Intel®Server Deployment Toolkit CD y/o en http://support.intel.com/
support/motherboards/server/sb/cs-010770.htm.

iv Intel® Server Board S3420GP User Guide
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Intel® Server Board S3420GP User Guide v
Warnings
Heed safety instructions: Before working with your server product, whether you are
using this guide or any other resource as a reference, pay close attention to the safety
instructions. You must adhere to the assembly instructions in this guide to ensure and
maintain compliance with existing product certifications and approvals. Use only the
described, regulated components specified in this guide. Use of other products /
components will void the UL listing and other regulatory approvals of the product and
will most likely result in noncompliance with product regulations in the region(s) in which
the product is sold.
System power on/off: The power button DOES NOT turn off the system AC power. To
remove power from system, you must unplug the AC power cord from the wall outlet.
Make sure the AC power cord is unplugged before you open the chassis, add, or remove
any components.
Hazardous conditions, devices and cables: Hazardous electrical conditions may be
present on power, telephone, and communication cables. Turn off the server and
disconnect the power cord, telecommunications systems, networks, and modems attached
to the server before opening it. Otherwise, personal injury or equipment damage can
result.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perform all procedures in this chapter
only at an ESD workstation. If one is not available, provide some ESD protection by
wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on
your server when handling parts.
ESD and handling boards: Always handle boards carefully. They can be extremely
sensitive to ESD. Hold boards only by their edges. After removing a board from its
protective wrapper or from the server, place the board component side up on a grounded,
static free surface. Use a conductive foam pad if available but not the board wrapper. Do
not slide board over any surface.
Installing or removing jumpers: A jumper is a small plastic encased conductor that slips
over two jumper pins. Some jumpers have a small tab on top that you can grip with your
fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab,
take care when using needle nosed pliers to remove or install a jumper; grip the narrow
sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can
damage the contacts inside the jumper, causing intermittent problems with the function
controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool
you use to remove a jumper, or you may bend or break the pins on the board.

vi Intel® Server Board S3420GP User Guide

Intel®Server Board S3420GP User Guide vii
Preface
About this Manual
Thank you for purchasing and using the Intel® Server Board S3420GP.
This manual is written for system technicians who are responsible for troubleshooting,
upgrading, and repairing this server board. This document provides a brief overview of
the features of the board/chassis, a list of accessories or other components you may need,
troubleshooting information, and instructions on how to add and replace components on
the Title of document. For the latest version of this manual, see http://support.intel.com/
support/motherboards/server/S3420GP/.
Manual Organization
Chapter 1 provides a brief overview of the Server Board S3420GP. In this chapter, you
will find a list of the server board features, photos of the product, and product diagrams to
help you identify components and their locations.
Chapter 2 provides instructions on using the utilities shipped with the board or that may be
required to update the system. This includes how to navigate through the BIOS Setup
screens, perform a BIOS update, and reset the password or CMOS. Information about the
specific BIOS settings and screens is available in the Technical Product Specification. See
"Additional Information and Software" for a link to the Technical Product Specification.
Chapter 3 provides instructions on adding and replacing components. Use this chapter for
step-by-step instructions and diagrams for installing or replacing components such as the
memory, processor, control panel board, and battery, among other components.
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error
messages and POST code messages. You will also find suggestions for performing
troubleshooting activities to identify the source of a problem.
Product Accessories
This server board is compatible with the following Intel®Server Chassis:
•Intel®Server Chassis SC5650UP (Intel®Server Board S3420GPLX and
S3420GPLC)
•Intel®Server Chassis SC5299DP/BRP (Intel®Server Board S3420GPLX and
S3420GPLC)

viii Intel®Server Board S3420GP User Guide
•Intel®Server Chassis SC5299UP. (Intel®Server Board S3420GPV)
You may need or want to purchase one or more of the following accessory items for your
server:
Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive,
RAID controller, operating system.
For information about which accessories, memory, processors, and third-party hardware
were tested and can be used with your board, and for ordering information for Intel
products, see http://support.intel.com/support/motherboards/server/S3420GP/
compat.htm.
Additional Information and Software
If you need more information about this product or information about the accessories that
can be used with this server board, use the following resources. These files are available
at: http://support.intel.com/support/motherboards/server/S3420GP/
Unless otherwise indicated in the following table, once on this Web page, type the
document or software name in the search field at the left side of the screen and select the
option to search "This Product."
Table 1. Additional Information and Software
For this information or
software Use this Document or Software
For in-depth technical
information about this
product, including BIOS
settings and chipset
information
Intel® Server Board S3420GP Technical Product Specification
If you just received this
product and need to
install it
Intel® Server Board S3420GP Quick Start User's Guide in the
product box
Accessories or other Intel
server products Spares/Parts List & Configuration Guide
Hardware (peripheral
boards, adapter cards,
and so forth) and
operating systems that
were tested with this
product
For the Tested Hardware Operating Systems List, you can go to the
Intel®Server Configurator Tool:
http://serverconfigurator.intel.com/default.aspx
Chassis that were tested
with this product Reference Chassis List
Processors that were
tested with this product Supported Processors

Intel®Server Board S3420GP User Guide ix
See also the Intel®Server Deployment Toolkit CD that came with your server board.
DIMMs that were tested
with this product Tested Memory List
To make sure your
system falls within the
allowed power budget
Power Budget Tool
For software to manage
your Intel®server Intel Server Management Software
For drivers Driver (for an extensive list of available drivers)
Operating System Driver (for operating system drivers)
For firmware and BIOS
updates, or for BIOS
recovery
Please see:
http://support.intel.com/support/motherboards/server/S3420GP
under the Software and Drivers section for the most current BIOS,
FRU/SDR, firmware, drivers, and utilities.
For diagnostics test
software Diagnostics
Table 1. Additional Information and Software
For this information or
software Use this Document or Software

xIntel®Server Board S3420GP User Guide

Intel® Server Board S3420GP User Guide xi
Contents
Safety Information .....................................................................................................iii
Important Safety Instructions ................................................................................................ iii
Wichtige Sicherheitshinweise ............................................................................................... iii
Consignes de sécurité .......................................................................................................... iii
Instrucciones de seguridad importantes ............................................................................... iii
Warnings ................................................................................................................................v
Preface .......................................................................................................................vii
About this Manual ................................................................................................................ vii
Manual Organization ............................................................................................................vii
Product Accessories ............................................................................................................vii
Additional Information and Software ....................................................................................viii
Chapter 1: Server Board Features ..........................................................................17
Connector and Header Locations ........................................................................................21
Configuration Jumpers .........................................................................................................23
Back Panel Connectors .......................................................................................................24
RAID Support .......................................................................................................................25
Hardware Requirements ......................................................................................................25
Processor ....................................................................................................................26
Memory ........................................................................................................................26
Power Supply ..............................................................................................................27
Optional Hardware ...............................................................................................................27
Intel®SAS Entry RAID Module AXX4SASMOD ..........................................................27
Intel®Management Module .........................................................................................29
Intel®Local Control Panel ...........................................................................................29
Chapter 2: Server Utilities ........................................................................................31
Using the BIOS Setup Utility ................................................................................................31
Starting Setup ..............................................................................................................31
If You Cannot Access Setup ........................................................................................31
Setup Menus ...............................................................................................................31
Upgrading the BIOS .............................................................................................................33
Preparing for the Upgrade ...........................................................................................33
Upgrading the BIOS ....................................................................................................34
Recovering the BIOS ...................................................................................................34
Recovering the BIOS ...........................................................................................................35
Clearing the Password .........................................................................................................36
Chapter 3: Hardware Installations and Upgrades .................................................39
Before You Begin .................................................................................................................39

xii Intel® Server Board S3420GP User Guide
Tools and Supplies Needed ........................................................................................39
Installing and Removing Memory ........................................................................................39
Installing DIMMs ..........................................................................................................39
Removing DIMMs ........................................................................................................40
Installing the Processor ...............................................................................................41
Installing the Heatsink(s) .............................................................................................45
Removing a Processor ................................................................................................46
Installing a PCI Card ...................................................................................................46
Replacing the Backup Battery ............................................................................................. 48
Appendix A: LED Decoder .......................................................................................51
Appendix B: Intel®Server Issue Report Form .......................................................59
Appendix C: Getting Help ........................................................................................65
Warranty Information ...........................................................................................................65
Appendix D: Regulatory and Compliance Information .........................................67
Product Regulatory Compliance ..........................................................................................67
Product Safety Compliance ......................................................................................... 67
Certifications / Registrations / Declarations ................................................................68
Product Regulatory Compliance Markings .................................................................. 68
Electromagnetic Compatibility Notices ................................................................................70
FCC (USA) ..................................................................................................................70
ICES-003 (Canada) .....................................................................................................71
Europe (CE Declaration of Conformity) .......................................................................71
VCCI (Japan) ..............................................................................................................71
BSMI (Taiwan) ............................................................................................................72
RRL (Korea) ................................................................................................................72
Restriction of Hazardous Substances (RoHS) Compliance ................................................72
End-of-Life / Product Recycling ...........................................................................................73
Appendix E: Troubleshooting ..................................................................................75
System Boot Quiet Time .....................................................................................................75
Resetting the System ..........................................................................................................75
Problems following Initial System Installation ......................................................................76
First Steps Checklist ...................................................................................................76
Hardware Diagnostic Testing ..............................................................................................77
Verifying Proper Operation of Key System Lights .......................................................77
Confirming Loading of the Operating System .............................................................77
Specific Problems and Corrective Actions ..........................................................................78
Power Light Does Not Light ........................................................................................78
No Characters Display on Screen ...............................................................................79
Characters Are Distorted or Incorrect ......................................................................... 79
System Cooling Fans Do Not Rotate Properly ............................................................80
Drive Activity Light Does Not Light ..............................................................................80

Intel® Server Board S3420GP User Guide xiii
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................80
Cannot Connect to a Server ........................................................................................81
Problems with Network ................................................................................................81
System Boots when Installing PCI Card ......................................................................82
Problems with Newly Installed Application Software ...................................................82
Problems with Application Software that Ran Correctly Earlier ...................................83
Devices are not Recognized under Device Manager (Microsoft Windows* Operating Sys-
tem) ..................................................................................................................83
Hard Drive(s) are not Recognized ...............................................................................83
Bootable CD-ROM Disk Is Not Detected .....................................................................84
LED Information ...........................................................................................................84
BIOS POST Beep Codes ............................................................................................85

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Intel® Server Board S3420GP User Guide xv
List of Figures
Figure 1. Intel® Server Board S3420GP.................................................................................. 17
Figure 2. Server Board Connector and Component Locations ............................................... 22
Figure 3. Configuration Jumpers Location .............................................................................. 24
Figure 4. Back Panel Connectors............................................................................................ 24
Figure 5. Intel®SAS Entry RAID Module................................................................................ 28
Figure 6. BIOS Recovery Jumper ........................................................................................... 35
Figure 7. Password Recovery Jumper.................................................................................... 36
Figure 8. CMOS Recovery Jumper......................................................................................... 37
Figure 9. BMC Force Update Jumper ..................................................................................... 37
Figure 10. Installing Memory................................................................................................... 40
Figure 11. Lifting the Load Lever............................................................................................. 42
Figure 12. Open the Load Plate.............................................................................................. 42
Figure 13. Remove the Socket Protective Cover.................................................................... 43
Figure 14. Remove the Processor Protective Cover............................................................... 43
Figure 15. Installing the Processor.......................................................................................... 44
Figure 16. Close the Load Plate and Socket Lever................................................................. 44
Figure 17. 2U Reference Heatsink Assembly ......................................................................... 45
Figure 18. Removing the PCI Riser Assembly from the Server System................................. 47
Figure 19. Installing a PCI Card in a Riser Card..................................................................... 47
Figure 20. Replacing the Backup Battery................................................................................ 49
Figure 21. Diagnostic LED Placement Diagram...................................................................... 51

xvi Intel® Server Board S3420GP User Guide

Intel® Server Board S3420GP User Guide xvii
List of Tables
Table 1. Additional Information and Software .........................................................................viii
Table 2. Server Board Features ..............................................................................................18
Table 3. NIC LED Descriptions ...............................................................................................24
Table 4. Channel Slot Configuration .......................................................................................26
Table 5. Setup Menu Key Use ................................................................................................32
Table 6. POST Progress Code LED Example .........................................................................52
Table 7. Diagnostic LED POST Code Decoder .......................................................................52
Table 8. Product Certification Markings ..................................................................................68
Table 9. Resetting the System ................................................................................................75
Table 10. LED Information ......................................................................................................84
Table 11. POST Error Beep Codes .........................................................................................85

xviii Intel® Server Board S3420GP User Guide

Intel® Server Board S3420GP User Guide 17
1Server Board Features
This chapter briefly describes the main features of the Intel® Server Board S3420GP. This
chapter provides a photograph of the product, list of the server board features, and
diagrams showing the location of important components and connections on the server
board.
Figure 1. Intel® Server Board S3420GP

18 Intel® Server Board S3420GP User Guide
Table 2 summarizes the features of the server board.
Table 2. Server Board Features
Feature Description
Processor Support for Intel®Xeon®3400 Series Processor, Intel®CoreTM i3
Series Processor or Intel®Pentium®G6950 in FC-LGA 1156
socket package.
•2.5 GT/s point-to-point DMI interface to PCH
•LGA 1156 pin socket
Memory Two memory channels with support for 1066/1333 MHz Unbuffered
(UDIMM) or ECC Registered (RDIMM) (Intel®Xeon®3400 Series
only) DDR3.
•Intel®Server Board S3420GPLX and S3420GPLC:
–Up to two UDIMMs or three RDIMMs (Intel®Xeon®3400
Series only) per channel
–32 GB maximum with x8 ECC RDIMM (2 Gb DRAM) and 16
GB maximum with x8 ECC UDIMM (2 Gb DRAM)
•Intel®Server Board S3420GPV:
–Up to two UDIMMs per channel
–16 GB maximum with x8 ECC UDIMM (2 Gb DRAM)
Chipset •Intel®Server Board S3420GPLX:
–Support for Intel®3420 Platform Controller Hub (PCH)
–ServerEngines* LLC Pilot II BMC controller (Integrated
BMC)
–PCI Express* switch
•Intel®Server Board S3420GPLC:
–Support for Intel®3420 Chipset Platform Controller Hub
(PCH)
–ServerEngines* LLC Pilot II BMC controller (Integrated
BMC)
•Intel®Server Board S3420GPV:
–Support for Intel®3420 Chipset Platform Controller Hub
(PCH)
I/O Control External connections:
•DB-15 video connectors
•DB-9 serial Port A connector
•Four ports on two USB/LAN combo at rear of board.
Internal connections:
•Two USB 2x5 pin headers, each supporting two USB 2.0 ports
(Only one header for Intel®Server board S3420GPV)
•One 2x5 Serial Port B connector (Intel®Server board
S3420GPLX and S3420GPLC)
•Six SATA II connectors
•One SAS mezzanine slot supports for optional Intel® Remote
Management Module 3 (Intel®Server board S3420GPLX)