Intergraph InterRAID-8e Installation manual

InterRAID-8e
Hardware User’s Guide
February 1998
DHA022310

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems
and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
TDZ, StudioZ RAX, RenderRAX, InterServe, and InterRAIDare trademarks of Intergraph Computer Systems.
Microsoft, MS-DOS, and Windowsare registered trademarks of Microsoft Corporation. Windows NT
is a trademark of Microsoft
Corporation.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, try to correct the interference as follows: reorient or relocate the affected device; increase the separation between this equipment
and the affected device; connect this equipment to an outlet on a circuit different from the circuit to which the affected device is connected;
consult a dealer or an experienced radio/television technician for help.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe B respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.

Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s authority
to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.
To comply with FCC Class B limits, you must use shielded cables with this device.
Notes
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or
in the operating instructions.

v
Contents
Preface............................................................................................................................... xi
About This Document......................................................................................................... xi
Document Conventions......................................................................................................xii
Finding Operating System Information ..............................................................................xii
Customer Support..............................................................................................................xii
Hardware and Software Support Services............................................................. xii
World Wide Web................................................................................................xiii
Intergraph Bulletin Board Service .......................................................................xiii
FAXLink.............................................................................................................xiii
Telephone ...........................................................................................................xiii
More Support Options......................................................................................... xiv
1 Getting Started................................................................................................................ 1
InterRAID-8e Features......................................................................................................... 1
Door Lock.............................................................................................................. 1
Cabinet Monitoring................................................................................................ 1
Information Control Panel...................................................................................... 1
Ultra SCSI Bus Termination .................................................................................. 2
I/O Interface Board ................................................................................................ 2
Bus Configurations................................................................................................. 2
MegaRAID Controllers........................................................................................................ 3
Applicable Intergraph Systems............................................................................................. 3
Returning Equipment to Intergraph Computer Systems ........................................................ 3
Obtain an RGA Log Number.................................................................................. 4
Complete the RGA Form and Shipping Label......................................................... 4
Repackage Disk Drives for Separate Shipment....................................................... 4
Repackage Disk Drives and Cabinet....................................................................... 5
2 Setting Up InterRAID-8e Deskside................................................................................. 9
Installing the MegaRAID Controller .................................................................................. 10
TDZ-610 and InterServe 6x5 Systems .................................................................. 11
InterServe 80 Systems.......................................................................................... 12
InterServe 8000 Systems...................................................................................... 13
Setting up the Cabinet........................................................................................................ 14
Connecting the Cables ....................................................................................................... 14
TDZ-610 and InterServe 6x5 Systems .................................................................. 15
InterServe 80 Systems.......................................................................................... 16
InterServe 8000 Systems...................................................................................... 17
Installing and Labeling RAID Disk Drives......................................................................... 18
Powering On and Configuring the System.......................................................................... 19
Important Operating Notices ................................................................................ 19
Important Software Notices.................................................................................. 20

vi
3 Setting Up InterRAID-8e Rack-Mount........................................................................ 21
Installing the MegaRAID Controller .................................................................................. 22
TDZ-612 RAX, RenderRAX, and InterServe 6x5R Systems................................. 23
InterServe 8400, InterServe 650/660, and StudioZ RAX Systems......................... 24
InterServe 8000 Systems...................................................................................... 25
InterServe 8400/650/660 Channel 2 Expansion .................................................... 26
InterServe 8000 Channel 2 Expansion.................................................................. 27
Installing the Cabinet into a Rack ...................................................................................... 28
Connecting the Cables ....................................................................................................... 30
Single-Bus Cabinets............................................................................................. 30
Dual-Bus Cabinets ............................................................................................... 31
Installing and Labeling RAID Disk Drives......................................................................... 33
Powering On and Configuring the System.......................................................................... 35
Important Operating Notices ................................................................................ 35
Important Software Notices.................................................................................. 35
4 Using the Information Control Panel........................................................................... 37
System Status Icon............................................................................................................. 38
Hardware Menu................................................................................................................. 38
Component Status ................................................................................................ 38
Configuration Info................................................................................................ 39
POST Results....................................................................................................... 39
Internal Temp ...................................................................................................... 39
Options Menu.................................................................................................................... 40
SCSI ID ............................................................................................................... 40
Heat Threshold..................................................................................................... 41
SAF-TE Chain ID ................................................................................................ 41
Change Passcode.................................................................................................. 41
Lock (or Unlock).................................................................................................. 42
5 Using the MegaRAID BIOS Configuration Utility ...................................................... 43
Identifying Controller Assignments ................................................................................... 43
Fixed Hard Disk Drive ......................................................................................... 43
InterServe 615, 625, 635, 645 Systems................................................................. 44
InterServe 8400 Systems...................................................................................... 45
InterServe 8000 Systems...................................................................................... 46
Starting MegaRAID BIOS ................................................................................................. 47
Identifying Management Menu Options............................................................................. 48
Exiting MegaRAID BIOS.................................................................................................. 48
Management Menu Tree .................................................................................................... 49
Configure Menu................................................................................................... 50
Initialize Menu..................................................................................................... 50
Objects Menu....................................................................................................... 50
Format Menu ....................................................................................................... 54
Rebuild Menu....................................................................................................... 55
Check Consistency Menu..................................................................................... 55

vii
Select Adapter Menu............................................................................................ 56
Disable BIOS Menu............................................................................................. 56
Configuring Arrays and Logical Drives.............................................................................. 56
Choosing a Configuration Method........................................................................ 57
Designating Drives as Hotspares .......................................................................... 58
Using Easy Configuration .................................................................................... 59
Using New Configuration..................................................................................... 62
Using View/Add/Delete Configuration................................................................. 66
Initializing Logical Drives.................................................................................... 69
Formatting Physical Drives .................................................................................. 71
Rebuilding Critical Logical Drives..................................................................................... 72
Using a Pre-loaded SCSI Drive “As-is”.............................................................................. 74
Saving and Restoring a Configuration................................................................................ 75
Save Configuration to Diskette............................................................................. 75
Restore Configuration to MegaRAID Controller................................................... 75
6 Using the Power Console GUI....................................................................................... 77
Identifying Controller Assignments ................................................................................... 77
Fixed Hard Disk Drive ......................................................................................... 77
InterServe 615, 625, 635, 645 Systems................................................................. 79
InterServe 8400 and 8000 Systems....................................................................... 80
Starting Power Console...................................................................................................... 81
Identifying Power Console Options.................................................................................... 82
Configuration Icons.............................................................................................. 82
Drag and Drop Icons............................................................................................ 83
Logical Drives Icons and Logical Drive xMenu................................................... 84
Channels Icons and Channel xMenu ................................................................... 86
Performing Power Console Tasks....................................................................................... 86
Viewing Information............................................................................................ 87
Selecting Adapter_x............................................................................................. 88
Creating an Array ................................................................................................ 88
Changing RAID Level.......................................................................................... 91
Configuring a Hotspare ........................................................................................ 94
Rebuilding a Drive............................................................................................... 95
Removing a Drive................................................................................................ 96
Selecting Change Policy....................................................................................... 97
Securing Power Console .................................................................................................... 97
7 Using the Power Console Menus................................................................................... 99
Adapter Menu...................................................................................................................100
Configuration......................................................................................................101
Flush Cache ........................................................................................................103
View Log............................................................................................................103
Diagnostics .........................................................................................................103
Firmware Download............................................................................................103
Enclosure Management.......................................................................................103

viii
Properties............................................................................................................104
Hide/Display Toolbox..........................................................................................104
Performance Monitor On/Off ..............................................................................104
Object Identification On/Off................................................................................105
Enable/Disable Sound .........................................................................................105
Enable/Disable Alarm Control ............................................................................105
Exit.....................................................................................................................105
Physical Drv Menu ...........................................................................................................106
Logical Drv Menu.............................................................................................................107
Create .................................................................................................................107
Initialize..............................................................................................................108
Check Parity........................................................................................................108
Properties............................................................................................................109
Window............................................................................................................................109
Help..................................................................................................................................109
8 Configuring the Disk Array for Performance.............................................................111
RAID Technology.............................................................................................................111
Striped RAID Performance...............................................................................................111
Mirrored RAID Performance ............................................................................................112
Other Performance Options...............................................................................................112
SCSI-2 Command Tagging .................................................................................112
Write-Back Policy...............................................................................................113
Read Ahead Policy..............................................................................................113
Database Applications.......................................................................................................113
RAID Mode Performance and Data Integrity Differences..................................................114
9 Troubleshooting............................................................................................................115
InterRAID-8e LEDs..........................................................................................................116
Power On LED....................................................................................................116
Channel Mode LED ............................................................................................116
Power Supply LED..............................................................................................116
Fan LED .............................................................................................................117
Disk Activity LEDs.............................................................................................117
Drive Status LEDs...............................................................................................117
Drive Fault LEDs................................................................................................118
Power-On Self Test...........................................................................................................118
Microprocessor Failures......................................................................................118
RAM Checksum Failure......................................................................................119
SCSI Bus Access Failure.....................................................................................119
Hardware and Software Failures .......................................................................................119
InterRAID-8e Power Supply Failures..................................................................120
Windows NT Server Failure................................................................................120
Formatting RAID Disk Drives.............................................................................121
Creating a RAID Disk Drive Stripe Set ...............................................................121

ix
Troubleshooting................................................................................................................122
Host System........................................................................................................123
InterRAID-8e......................................................................................................124
10 Servicing the Disk Array ...........................................................................................127
Precautions.......................................................................................................................127
Replacing a MegaRAID Controller...................................................................................128
Replacing Disk Drives......................................................................................................128
Replacing Power Supplies.................................................................................................129
Replacing Cooling Fans....................................................................................................131
Replacing a Fuse...............................................................................................................132
Replacing Cabinets...........................................................................................................133
A Specifications...............................................................................................................135
B Software Updates.........................................................................................................137
Updating the MegaRAID Driver .......................................................................................137
Installing MegaRAID Utilities ..........................................................................................138
C RAID Controller..........................................................................................................141
MegaRAID Controller ......................................................................................................141
Features............................................................................................................................142
PCI Bus Interface................................................................................................142
AT Compatible BIOS..........................................................................................142
MegaRAID Controller Firmware.........................................................................142
RAID SCSI Bus..................................................................................................142
Components......................................................................................................................142
i960 RISC Processor............................................................................................143
Cache Memory....................................................................................................143
PCI Connector.....................................................................................................143
Flash EEPROM...................................................................................................143
SCSI Controller...................................................................................................143
External RAID SCSI Connector ..........................................................................143
Onboard Speaker.................................................................................................143
Glossary...........................................................................................................................145
Index................................................................................................................................153
Returned Goods Authorization (RGA) Form
Shipping Labels

x

xi
Preface
The InterRAID-8e Hardware User’s Guide discusses the enhanced disk array cabinet known
as InterRAID-8e. InterRAID-8e features SAF-TE disk array cabinets with Ultra SCSI in
single-bus and dual-bus configurations. This guide provides user and technical information
and instructions for installing the disk array cabinet for use with Intergraph’s servers. It also
provides hardware and software installation procedures, specifications, and troubleshooting
information.
About This Document
The InterRAID-8e Hardware User’s Guide is organized as follows:
u Chapter 1, “Getting Started,” describes cabinet features and the various Intergraph
servers used with the InterRAID-8e cabinet. It describes how to return equipment to
Intergraph Computer Systems.
u Chapter 2, “Setting Up InterRAID-8e Deskside,” describes setting up the deskside dual-
bus cabinets.
u Chapter 3, “Setting Up InterRAID-8e Rack-Mount,” discusses setting up the rack-mount
single-bus and dual-bus cabinets.
u Chapter 4, “Using the Information Control Panel,” discusses the menus of the
InterRAID-8e Information Control Panel.
u Chapter 5, “Using the MegaRAID BIOS Configuration Utility,” describes using the
MegaRAID BIOS Configuration utility to manage the disk arrays.
u Chapter 6, “Using the Power Console GUI,” describes using the MegaRAID Power
Console graphics user interface to manage the disk arrays.
u Chapter 7, “Using the Power Console Menus,” discusses using the Power Console
pulldown menus to manage the disk arrays.
u Chapter 8, “Configuring the Disk Array for Performance,” discusses the various RAID
drive software configurations and their effects on performance.
u Chapter 9, “Troubleshooting,” provides LED indications and error conditions that can
occur during the Power-On Self Test (POST) diagnostic. It includes solutions to
miscellaneous problems and provides troubleshooting guidelines for the host system and
disk arrays.
u Chapter 10, “Servicing the Disk Array,” provides maintenance procedures for replacing
parts of the system.
u Appendix A, “Specifications,” includes product specifications.

xii
u Appendix B, “Software Updates,” describes how to update MegaRAID driver and install
MegaRAID utilities.
u Appendix C, “RAID Controller,” illustrates the MegaRAID controller and describes
features and components.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.
Finding Operating System Information
For more information on using the Windows NT operating system, refer to the printed and
online Windows NT documentation from Microsoft.
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from 30
days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.

xiii
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-205-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-205-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-205-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).

xiv
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
u Your name and telephone number.
u A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.
u For software support questions in the United States, call 1-800-345-4856.
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

1
1 Getting Started
This chapter provides basic information about the InterRAID-8e disk array cabinet. Read
this information before setting up the cabinet. The setup chapters for deskside and rack-
mount cabinets assume the system base unit is already set up.
u To set up the deskside cabinet, see Chapter 2, “Setting Up InterRAID-8e Deskside.”
u To set up the rack-mount cabinet, see Chapter 3, “Setting Up InterRAID-8e Rack-
Mount.”
InterRAID-8e Features
The following provides a brief description of the features of the InterRAID-8e disk array
cabinets.
Door Lock
The front door uses a door lock to prevent unauthorized access to the internal components.
Two keys are provided with the cabinet. To unlock the door, insert the key and turn it
counterclockwise. To lock the door, turn the key clockwise.
Cabinet Monitoring
The cabinet uses an intelligent interface (microprocessor) to alert the user in the event of an
abnormal system condition. The microprocessor resides on the SCSI bus and communicates
the level of fault-tolerance to the user through software, LEDs, and audible alarms. The
microprocessor monitors the working status of the cabinet’s disk drives, power supplies,
cooling fans and temperature, and continually reports to the LEDs and the Information
Control Panel.
The microprocessor uses the SCSI Accessed Fault-Tolerant Enclosure (SAF-TE) method to
communicate abnormal system conditions. SAF-TE provides more detailed status
information than simple working or failed status. SAF-TE allows the microprocessor to
report items such as cooling fan speed and temperature.
Information Control Panel
The Information Control Panel (ICP) has a liquid crystal display and five function keys to
allow you to monitor the power supplies, fans, microprocessor, and cabinet temperature.
You can also silence the audible alarm, view component system status, read the firmware
revision level, and establish a passcode to protect SCSI ID options.

2
Ultra SCSI Bus Termination
The Ultra SCSI bus is the pathway over which disk drive data and status signals transmit
between the MegaRAID controller and the disk array cabinet. To function properly, the bus
must be terminated at both ends. The MegaRAID controller in the host system provides
termination for one end of the bus. The I/O interface boards in the disk array cabinet
provides termination for the other end.
I/O Interface Board
The I/O interface board connects between the disk array’s bus and the MegaRAID controller
board via two 68-pin very high density (VHD) SCSI connectors. The connectors are labeled
Channel 0 and Channel 1.
I/O Interface
Board
Channel 1
Channel 0
Bus Configurations
The InterRAID-8e cabinet uses Ultra Wide SCSI cable configurations for single-bus or
dual-bus operation. Separate internal modules in the disk array cabinet define the bus
configuration.
u The InterRAID-8e with the dual-bus module provides two separate channels for the
cabinet’s disk drive slots. The top or left cabinet slots connect to one of the channels,
and the bottom or right slots connect to the other channel.
u The InterRAID-8e with the single-bus module provides one channel for the cabinet’s
disk drive slots.

3
MegaRAID Controllers
The MegaRAID controller board that resides in the system base unit incorporates a 32-bit
RISC processor. The processor controls all functions including SCSI bus transfers, RAID
processing, configuration, data striping, error recovery, and drive building.
The MegaRAID controller features either two or three Ultra SCSI chips that provide the data
channels for connecting disk array cabinets. Each chip provides one channel. The use of the
channels depends on the cabinet’s bus configuration and the system base unit.
u Dual-bus cabinets require two of the channels to be connected (Channel 0 and 1) to the
cabinet.
u Single-bus cabinets use only one of the channels (Channel 0).
u Some systems feature internal RAID, which uses one or two of the channels.
Chapters 2 and 3 provide additional information about connecting cabinets to the controller.
Applicable Intergraph Systems
The InterRAID-8e is available in deskside or rack-mount configurations for various systems.
The deskside cabinet is available as a dual-bus only. The rack-mount version is available as
dual-bus and single-bus, depending on the system to which it is attached. The following
table lists the InterRAID-8e cabinets and the applicable systems.
InterRAID-8e Cabinet Intergraph System
Deskside dual-bus InterServe 615, 625, 635, 645; InterServe 80;
InterServe 8000; TDZ-610
Rack-mount dual-bus InterServe 615R, 625R; InterServe 8000; StudioZ
RAX
Rack-mount single-bus InterServe 615R, 625R; InterServe 8400
Returning Equipment to Intergraph Computer
Systems
Some malfunctioning equipment cannot be repaired in the field, and you must return it to
Intergraph Computer Systems for repair. Follow the steps in the next sections to obtain a
Returned Goods Authorization (RGA) log number, complete the RGA form and shipping
label, and repackage the equipment.

4
Obtain an RGA Log Number
The RGA log number must be included with the shipment for Intergraph Computer Systems
to properly track the repair work and return the equipment.
To obtain an RGA log number:
1. Determine the serial number of the system. The serial number is located on a white bar
code identification label on the back of the base unit.
2. Call the Customer Response Center at 1-800-633-7248, and identify your call to the
operator as a Warranty Call. Give the operator the serial number of the system, and you
will be given an RGA log number.
Complete the RGA Form and Shipping Label
The RGA form must accompany all returned equipment. When the service activity has been
completed by Intergraph Computer Systems, the repaired or replaced equipment will be
shipped to the address listed on the RGA form.
To complete the RGA form and shipping label:
1. Copy the RGA form at the back of this guide.
2. Complete the form, entering the RGA log number obtained from the Customer Response
Center. Ensure that the address in the From section is the location to which you want
the equipment to be returned.
3. Pack the equipment as described in this chapter.
4. Place the RGA form in the shipping box containing the equipment.
5. Copy the repair depot shipping labels at the back of this guide.
6. Add the RGA log number to a shipping label and affix it to the shipping box containing
the equipment.
7. Ship the box containing the equipment to Intergraph Computer Systems.
NOTE Parts damaged during shipping and parts not covered by the warranty are liable for repair
charges.
Repackage Disk Drives for Separate Shipment
If you need to return only the RAID disk drives, but not the disk array cabinet, they can be
returned separately. The disk drives cannot be returned in the box that shipped with the
cabinet. They must be returned in a specially designed multi-pack box for disk drive
shipment. The Intergraph multi-pack box provides the required protection needed when
shipping the disk drives by themselves.

5
CAUTION Pack the RAID disk drives in the Intergraph multi-pack drive box for transportation. If the
drives are not packed into this box, they could be damaged during shipment.
If you do not have an Intergraph multi-pack box, call the Intergraph Order Desk at
1-800-543-1054.
Repackage Disk Drives and Cabinet
Use the original Intergraph packaging in which your equipment was shipped. The disk drive
box fits inside the shipping carton.
CAUTION Pack all equipment in the original boxes for transportation to avoid damage during shipment.
To repack the equipment:
1. Power down the disk array cabinet and wait for the RAID disk drives to completely stop
spinning. The disk drives could be damaged if removed while still spinning.
2. Remove all of the RAID disk drives from the cabinet. Handle the disk drives carefully
and by the edges only.
3. Place each disk drive into an antistatic bag and seal the bag.
4. Place one RAID disk drive into each compartment in the foam. If packing less than four
drives, place them in the foam to distribute the weight evenly. See the following figure.
Top Foam Layer
D
rive Filler (for
1.0-inch high
d
rives only)
RAID Disk Drive (in antistatic bag)
Drive Foam
(holds up to four drives)
Drive Box
NOTE For 1.0-inch high drives, place a drive filler over each drive.

6
5. Place the top foam layer into the drive box.
CAUTION If the top foam layer is not installed, the drives may move around inside the box causing
damage during shipment.
6. Securely tape the drive box closed.
CAUTION Remove all RAID disk drives from a disk array before repacking the cabinet. If you ship a
cabinet with disk drives installed, the drives and the cabinet could be damaged.
7. Place the bottom foam support into the disk array box, and then set the cabinet onto the
foam. See the following figure.
8. Place the top foam support onto the cabinet.
9. Securely tape the disk array box closed.
10. Place the disk array box into the shipping carton.
11. Place the filler at the end of the disk array box.
12. Place the two disk drive boxes alongside the disk array box.
13. Pack the cables and other miscellaneous parts into the accessories box.
14. Place the accessories box on top of the disk array box.
15. Ensure the RGA form is placed inside the shipping carton.
16. Securely tape the shipping carton.