Intergraph InterRAID-12 Installation manual

InterRAID
Hardware User’s Guide
January 1997
DHA018210

Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in
accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or
reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed
a modification or amendment of such warranties.
Copyright
1997, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.
Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-
7013.
Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation
Huntsville AL 35894-0001
Trademarks
Intergraphand the Intergraph logo are registered trademarks of Intergraph Corporation. InterRAID is
a trademark of Intergraph Corporation.
Microsoftand Windowsare registered trademarks of Microsoft Corporation. Windows NTis a
trademark of Microsoft Corporation.
Other brands and product names are trademarks of their respective owners.

FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance
with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
DOC Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use
a tool for purposes other than instructed.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to
qualified service personnel.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the
same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
Cautions
THIS PRODUCT CONFORMS TO THE APPLICABLE REQUIREMENTS OF 21 CFR SUBCHAPTER J
AT DATE OF MANUFACTURE.
Read all safety and operating instructions before using the equipment. Keep these instructions for future
reference. Follow all warnings on the equipment or in the operating instructions.

v
Contents
Preface...............................................................................................................................xi
About This Document.........................................................................................................xi
Document Conventions......................................................................................................xii
Finding Operating System Information ..............................................................................xii
Getting Documentation and Training ................................................................................xiii
Getting Telephone Support ...............................................................................................xiii
Using the Intergraph Bulletin Board Service ..................................................................... xiv
Using the Intergraph FAXLink ......................................................................................... xiv
Finding Intergraph on the Internet ..................................................................................... xv
1 Getting Started...............................................................................................................1
Unpacking the Equipment.................................................................................................... 1
Identifying the Operating System Disk Drives......................................................................2
Selecting a Location.............................................................................................................2
Describing Common Disk Array Features ............................................................................2
RAID Controller Board ..........................................................................................3
Smart Cabinet Monitoring ...................................................................................... 3
SAF-TE Cabinet Monitoring ..................................................................................3
Door Lock..............................................................................................................3
Describing Applicable Intergraph Systems...........................................................................3
Identifying System PCI Slots................................................................................................5
Using the Controller Software..............................................................................................5
Determining the RAID Controller ........................................................................................ 6
Connecting the Cabinet........................................................................................................6
2 Setting Up and Expanding InterRAID-6.......................................................................7
Connecting InterRAID-6 to the System................................................................................7
Connecting Remaining Cabinets and Cables ........................................................................8
Expanding the System..........................................................................................................8
Unpacking..............................................................................................................9
Setting Up Host...................................................................................................... 9
Installing the RAID Disk Drives ........................................................................................ 10
Powering On and Configuring the System.......................................................................... 12
Important Operating Notices ................................................................................ 12
Important Software Notices.................................................................................. 13
3 Setting Up and Expanding InterRAID-8.....................................................................15
Connecting InterRAID-8 to the System.............................................................................. 15
Single-Channel .................................................................................................... 15
Dual-Channel....................................................................................................... 16
Connecting Remaining Cabinets and Cables......................................................... 17

vi
Expanding the System ........................................................................................................18
Unpacking ............................................................................................................18
Placing Cabinets ...................................................................................................19
Setting Up Host.....................................................................................................20
Installing Multiple Expansions..............................................................................21
Installing the RAID Disk Drives.........................................................................................23
Powering On and Configuring the System ..........................................................................25
Important Operating Notices .................................................................................25
Important Software Notices...................................................................................25
4 Setting Up and Expanding InterRAID-12....................................................................27
Connecting InterRAID-12 to the System.............................................................................27
Connecting Remaining Cabinets and Cables .......................................................................28
Expanding the System ........................................................................................................29
Unpacking ............................................................................................................29
Placing Cabinets ...................................................................................................29
Setting Up Host.....................................................................................................30
Installing the RAID Disk Drives.........................................................................................31
Powering On and Configuring the System ..........................................................................33
Important Operating Notices .................................................................................33
Important Software Notices...................................................................................34
5 Using DAC InterRAID Utilities....................................................................................35
Updating the DAC960 Driver .............................................................................................35
DACADM and DACMON Utilities....................................................................................36
Starting DACADM...............................................................................................37
DACADM Options...............................................................................................38
DACMON Overview.............................................................................................40
Starting DACMON...............................................................................................40
RAID BIOS Setup..............................................................................................................40
Startup Sequence...................................................................................................41
Error Conditions While Checking the Drives ........................................................41
Overview of DACCF..........................................................................................................42
Starting DACCF.................................................................................................................43
Main Menu.........................................................................................................................45
01. Automatic Configuration.................................................................................46
02. New Configuration..........................................................................................48
03. View/Update Configuration.............................................................................56
04. Rebuild ...........................................................................................................58
05. Initialize System Drive....................................................................................59
06. Consistency Check..........................................................................................60
07. Tools...............................................................................................................61
08. Select DAC960 ...............................................................................................66
09. Advanced Functions........................................................................................66
10. Diagnostics .....................................................................................................70

vii
Error Conditions ................................................................................................................ 70
Installation Aborted Errors ................................................................................... 70
NVRAM/Flash Configuration Mismatch Errors ................................................... 71
Controller Checksum Errors ................................................................................. 71
Common DACCF Procedures............................................................................................. 72
Enabling Automatic Rebuild................................................................................. 72
Changing the Write Policy ................................................................................... 73
Configuring Additional Disk Arrays..................................................................... 73
Recovering Unusable (DED) Disk Drives............................................................. 74
6 Using MegaRAID BIOS...............................................................................................77
Updating the MegaRAID Driver ........................................................................................ 77
Startup Sequence................................................................................................................ 79
Management Menu Options ............................................................................................... 79
Exiting MegaRAID BIOS Configuration Utility................................................................. 80
Management Menu Tree .................................................................................................... 80
Configure Menu................................................................................................... 81
Initialize Menu..................................................................................................... 81
Objects Menu....................................................................................................... 81
Format Menu........................................................................................................ 85
Rebuild Menu....................................................................................................... 86
Check Consistency Menu ..................................................................................... 86
Select Adapter Menu............................................................................................ 87
Disable BIOS Menu.............................................................................................. 87
Configuring Arrays and Logical Drives.............................................................................. 87
Choosing the Configuration Method..................................................................... 88
Designating Drives as Hot Spares......................................................................... 89
Using Easy Configuration..................................................................................... 90
Using New Configuration..................................................................................... 93
Using View/Add Configuration............................................................................ 97
Initializing Logical Drives.................................................................................. 100
Formatting Physical Drives ................................................................................ 101
Rebuilding Failed Disk Drives ......................................................................................... 103
Using a Pre-loaded SCSI Drive “As-is”............................................................................ 105
7 Using Power Console.................................................................................................. 107
Installing the MegaRAID Power Console Utility.............................................................. 107
Overview......................................................................................................................... 108
Power Console Icons........................................................................................................ 109
Configuration Icons............................................................................................ 109
Drag and Drop Icons .......................................................................................... 111
Logical Drive and Channel Icons ..................................................................................... 112
Defining Power Console Menu Options............................................................................ 113
Adapter Menu.................................................................................................................. 114
Configuration..................................................................................................... 116
Flush Cache ....................................................................................................... 118

viii
View Log............................................................................................................118
Diagnostics.........................................................................................................118
Enclosure Management.......................................................................................118
Properties............................................................................................................119
Hide/Show Toolbox.............................................................................................120
Performance Monitor..........................................................................................120
Object Identification............................................................................................120
Enable/Disable Sound.........................................................................................121
Enable/Disable Alarm Control ............................................................................121
Exit.....................................................................................................................121
Physical Drv Menu...........................................................................................................121
Rebuild...............................................................................................................121
Abort Rebuild.....................................................................................................122
Format................................................................................................................122
Diagnostics.........................................................................................................122
Tools...................................................................................................................122
Properties............................................................................................................122
Logical Drv Menu ............................................................................................................123
Create.................................................................................................................123
Initialize .............................................................................................................124
Check Parity .......................................................................................................125
Properties............................................................................................................126
Logical Drive Menu............................................................................................126
Change Policy.....................................................................................................128
Advanced Menu..................................................................................................128
Removing a Drive.............................................................................................................133
Designating Drives as Hot Spares .....................................................................................134
Securing Power Console...................................................................................................134
Saving Configuration to Floppy........................................................................................135
8 Servicing the Disk Array ............................................................................................137
Precautions.......................................................................................................................137
Replacing RAID Controllers.............................................................................................137
Replacing Disk Drives......................................................................................................139
Replacing Power Supplies.................................................................................................139
Replacing Cooling Fans....................................................................................................140
Replacing Cabinets...........................................................................................................141
9 Identifying the RAID Controller Board......................................................................143
DAC960P Controller ........................................................................................................143
DAC960PD Controller .....................................................................................................144
MegaRAID Controller......................................................................................................145
Features............................................................................................................................145
PCI Bus Interface................................................................................................146
AT Compatible BIOS..........................................................................................146
RAID Controller Firmware .................................................................................146

ix
RAID SCSI Bus.................................................................................................. 146
Components..................................................................................................................... 146
i960 RISC Processor........................................................................................... 146
Cache Memory................................................................................................... 147
PCI Connector.................................................................................................... 147
Flash EEPROM (MegaRAID Only).................................................................... 147
SCSI Controller.................................................................................................. 147
External RAID SCSI Connector (DAC960PD and MegaRAID).......................... 147
Onboard Speaker (MegaRAID Only).................................................................. 147
10 Configuring the Disk Array for Performance......................................................... 149
RAID Technology............................................................................................................ 149
Striped RAID Performance .............................................................................................. 149
Mirrored RAID Performance............................................................................................ 150
Other Performance Options.............................................................................................. 150
Tagged Command Queuing................................................................................ 151
Write-Back Caching........................................................................................... 151
Controller Read Ahead....................................................................................... 151
Database Applications...................................................................................................... 151
RAID Mode Performance and Data Integrity Differences................................................. 152
A Specifications............................................................................................................. 153
InterRAID-6 .................................................................................................................... 153
InterRAID-8 .................................................................................................................... 154
InterRAID-12................................................................................................................... 155
B Troubleshooting......................................................................................................... 157
General............................................................................................................................ 157
Error: System fails to power on.......................................................................... 157
Error: InterRAID drive keeps going dead, same physical drive each time .......... 157
Error: System hangs while loading operating system ......................................... 158
Error: System hangs when scanning devices ...................................................... 158
Error: Installation aborted ................................................................................. 158
Error: “No ROM Basic” message displays......................................................... 158
Error: HDD blinking amber, CHM blinking amber ............................................ 159
Error: HDD blinking green, CHM steady green ................................................. 159
InterRAID-8 and InterRAID-12 ....................................................................................... 159
Error: Information Control Panel displays, “Hardware Error” ............................ 159
Error: Power-On Self Test (POST) fails............................................................. 159
Error: Temperature threshold exceeded ............................................................. 160
InterRAID-8 Only............................................................................................................ 160
Error: All drives are dead .................................................................................. 160
Error: Upper bus drives appear dead and the Information Control
Panel displays, “Starting Single...” ........................................................ 160

x
C LED Status Codes and Resource Failures................................................................161
InterRAID LEDs ..............................................................................................................161
Power On LED....................................................................................................163
Power Supply LED..............................................................................................163
Fan LED.............................................................................................................163
Channel Mode LED............................................................................................163
Disk Drive LEDs.................................................................................................164
Power-On Self Test...........................................................................................................164
Microprocessor Failures......................................................................................164
RAM Checksum Failure......................................................................................165
SCSI Bus Access Failure.....................................................................................165
Hardware and Software Failures .......................................................................................166
InterRAID-8 Power Supply Failures....................................................................166
Disk Drive Rebuild and Disk Drive Failure.........................................................166
Windows NT Server Failure................................................................................167
Removable Media Drive Failure..........................................................................167
Glossary ..........................................................................................................................169
Index................................................................................................................................177
Returning Equipment to Intergraph
Returned Goods Authorization (RGA) Form
Shipping Labels