Intergraph InterServe 800 SL User guide

InterServe 800
System Reference
April 1998
DHA027000

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warrantites.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation. Windows NT is a trademark of Microsoft
Corporation.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe A respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority
to operate the equipment.
The service and upgrade instructions should be performed by qualified personnel only. Qualified personnel do not have to be Intergraph
service personnel. Those who are familiar with servicing computers can follow instructions in a manual to service equipment, and do so
without harm to themselves or damage to the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
There are no user serviceable parts within the power supply. In the event of failure, the power supply must be replaced by qualified service
personnel. Use Intergraph power supplies only.

Notes
Read all safety and operating instructions before using the equipment. Keep these instructions for future reference. Follow all warnings on
the equipment or in the operating instructions.
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

v
Contents
Preface.........................................................................................................................ix
About This Document.................................................................................................. ix
Document Conventions................................................................................................ ix
Customer Support..........................................................................................................x
Hardware and Software Support Services.........................................................x
World Wide Web.............................................................................................x
Intergraph Bulletin Board Service ....................................................................x
FAXLink........................................................................................................ xi
Telephone ...................................................................................................... xi
More Support Options................................................................................... xii
1 Accessing the Components.......................................................................................1
Avoiding Electrostatic Discharge...................................................................................2
Opening the Base Unit...................................................................................................2
Closing the Base Unit ....................................................................................................5
2 Replacing System Components................................................................................7
Preparing to Replace Components..................................................................................8
Floppy Disk Drive or Combo Drive................................................................................8
RAID Disk Drives........................................................................................................10
RAID Disk Drive Section (MESAN52)........................................................................12
AC Section (MESAN590)............................................................................................14
DIMMs........................................................................................................................15
System Board (MSMT497A)........................................................................................16
Power Distribution Board (MSMT498 or MSMT499)..................................................18
LCD Board (MSMT344)..............................................................................................20
Power Supplies............................................................................................................22
300 Watt Power Supply (MPWS175)..............................................................22
550 Watt Power Supplies (MPWS139)...........................................................24
Cooling Fans(CFAN123).............................................................................................25
Lithium (CMOS/Clock) Battery...................................................................................26
3 Upgrading the System............................................................................................27
Preparing to Upgrade the System .................................................................................28
Adding Memory...........................................................................................................28
Adding a Processor......................................................................................................30
Adding Expansion Cards .............................................................................................31
Slot Locations................................................................................................32
Upgrading Graphics Cards .............................................................................32
Installing Expansion Cards ............................................................................33
Assigning System Resources..........................................................................33

vi
Adding Peripherals ......................................................................................................34
Peripheral Device Locations...........................................................................35
Installing Devices in the Drive Bays...............................................................36
Adding External SCSI Drives ......................................................................................38
SCSI Cable Length Guidelines.......................................................................39
SCSI Cable Quality Guidelines.......................................................................39
SCSI ID Guidelines........................................................................................40
SCSI Termination Guidelines for External Devices ........................................40
Connecting the External SCSI Drive ..............................................................40
Changing SCSI Host Adapter or Device Settings............................................41
Disabling SCSI Sync Negotiation...................................................................41
4 System Hardware...................................................................................................43
Hardware Overview.....................................................................................................45
Functional Diagram .....................................................................................................46
Systems with a 300 Watt Power Supply (MPWS175)......................................46
Systems with 550 Watt Power Supplies (MPWS139)......................................47
LCD Board (MSMT344)..............................................................................................48
Board Layout..................................................................................................49
Cable Connectors...........................................................................................50
Cable Routing and Pinouts .............................................................................50
Power Distribution Board (MSMT498 or MSMT499)..................................................51
Board Layout..................................................................................................51
Cable Routing and Pinouts .............................................................................52
AC Section (MESAN590)............................................................................................55
RAID Disk Drive Section (MESAN52)........................................................................56
Assembly Layout............................................................................................56
Cable Routing and Pinouts .............................................................................57
Channel Module.............................................................................................58
SAF-TE Card.................................................................................................58
Jumper Settings..............................................................................................58
Power Supplies............................................................................................................59
300 Watt Power Supply (MPWS175)..............................................................59
550 Watt Power Supplies (MPWS139)...........................................................60
Operating Characteristics ...............................................................................61
Connector Pinout ...........................................................................................62
Cooling Fans and Temperature Sensors .......................................................................63
5 System Board ..........................................................................................................65
Slots and Sockets.........................................................................................................66
Cable Routing and Pinouts...........................................................................................67
Jumper Connectors ......................................................................................................71
External Ports ..............................................................................................................73

vii
Configuration Data ......................................................................................................77
DMA Channels ..............................................................................................77
Input/Output Addresses..................................................................................77
Memory Address Map....................................................................................78
PCI to ISA Bus Interrupt Mapping .................................................................78
Interrupt Requests (IRQs)...............................................................................79
6 Peripherals..............................................................................................................81
Peripheral Cables.........................................................................................................82
Internal Wide Ultra SCSI Cable (MCBL348A)...............................................82
Internal Narrow Ultra SCSI Cable (MCBL338A) ...........................................83
EIDE Cable (MCBL121A).............................................................................83
Floppy Cable (MCBL106A)...........................................................................84
Peripheral Drives.........................................................................................................84
EIDE CD-ROM Drive (CDSK177).................................................................84
SCSI CD Recorder (CDSK133)......................................................................85
Iomega Jaz 1 GB SCSI Internal Drive (CDSK168).........................................86
40 GB 8 MM Tape Drive (CMTP169)............................................................87
Floppy Disk Drive (CDSK146).......................................................................88
Disk Drives....................................................................................................88
7 System Specifications.............................................................................................91
System Model Number.................................................................................................92
Specifications...............................................................................................................93
System Configuration Summary...................................................................................94
System Board...............................................................................................................95
Sound Controller .........................................................................................................95
Hardware Monitoring and Power Management ............................................................96
Intrusion Alert Switch....................................................................................97
Temperature Sensors......................................................................................97
Fan Speed Monitoring....................................................................................97
Optional Hardware.......................................................................................................97
A Firmware and BIOS Procedures ..........................................................................99
Installing RAID Disk Drive Section (MESAN52) Firmware ........................................99
Installing RAID Controller BIOS...............................................................................100
Index.........................................................................................................................101

viii

ix
Preface
InterServe 800 System Reference describes how to service and upgrade an InterServe 800
system.
About This Document
InterServe 800 System Reference is organized as follows:
u Chapter 1, “Accessing the Components,” describes how to open and close the case and
how to access internal components.
u Chapter 2, “Servicing the System,” describes how to maintain the components of the
system.
u Chapter 3, “Upgrading the System,” describes how to add components to expand the
system.
u Chapter 4, “System Hardware,” provides a system hardware overview and technical
information on the components of the system.
u Chapter 5, “System Board,” provides technical information specific to the system board.
u Chapter 6, “Peripherals,” provides connector locations for peripheral cables and drives.
u Chapter 7, “System Specification,” provides system configuration summary and
specifications.
u Appendix A, “Firmware and BIOS Procedures,” describes how to install the disk section
firmware and RAID Controller BIOS.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3. Names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.

x
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from 30
days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.

xi
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
u Your name and telephone number.
u A brief description of the question or problem.

xii
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.
u For software support questions in the United States, call 1-800-345-4856.
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

1
1 Accessing the Components
This chapter describes how to access the internal components of the system so you can
service and upgrade an InterServe 800 system. It also describes methods for avoiding
electrostatic discharge and closing the base unit.
WARNING Follow all warnings and cautions in the servicing instructions. If you fail to follow
documented, approved procedures, personal injury and damage to equipment can
result.
CAUTION Use an antistatic wrist strap for all servicing procedures to avoid the possibility of
electrostatic discharge.
NOTE “Right side” and “left side” are as seen from the front of the unit.
Avoiding Electrostatic Discharge......................................................................................... 2
Opening the Base Unit......................................................................................................... 2
Closing the Base Unit .......................................................................................................... 5

2
Avoiding Electrostatic Discharge
Sensitive components inside the base unit can be damaged by static electricity. To protect
against this possibility, take the following precautions when working with the system’s
internal components.
u Touch the bare metal of the base unit to ensure the base unit and your body are at the
same electric potential.
u Handle all printed circuit boards as little as possible and by the edges only. Leave new
parts in their protective packaging until you install them.
u Use a disposable or reusable antistatic wrist strap when servicing or upgrading the
system. Once a disposable wrist strap is used, it cannot be used again.
u A reusable antistatic wrist strap can be attached to any bare metal part of the base unit.
The metal conductor in the elastic sleeve of reusable antistatic straps must contact bare
skin.
Opening the Base Unit
CAUTION The system produces high-leakage current. Flip the circuit breaker (if included) to the OFF
position when servicing or upgrading the base unit.
Tools are not required to remove the side panels because twist locks secure the panels to the
unit. The following table shows which panel to remove to access the internal components.
Panel Components
Right side System board, memory, processors, main cooling fans
Left side AC section for redundant power supply only
Both CD-ROM drive, floppy disk (or combo) drive, power distributions board
assembly; 5.25-inch option devices, LCD board, RAID section
NOTE The redundant power supplies can be removed without taking off either of the side panels.
Side panel removal is necessary for removal and replacement of the fixed mount power
supplies.
CAUTION Use caution to avoid injury when removing side panels and other hardware.

3
WARNING For units installed in a stand-alone rack, ensure the rack’s front and side stabilizers
are extended at all times. If the rack includes adjustable feet on the stabilizers, they
must be in full contact with the floor. If the rack includes locking casters, they should
be locked.
To open the base unit:
1. Defeat the system’s intruder alert. See System Setup for more information.
2. Log off and shut down the operating system.
3. If your system contains two 550 Watt power supplies, flip the circuit breaker switch to
the OFF position.
If your system contains a 300 Watt power supply, turn the keyswitch to OFF and remove
the AC power cord before performing any service operations. Systems configured with
the 300 Watt power supply do not have a circuit breaker.
4. If the base unit is in a rack and uses Intergraph sliding shelves, slide the unit out of the
rack.
− Remove the screw (located under the sliding shelf handle) securing the sliding shelf
to the rack.
− Disengage the sliding shelf by lifting the release lever.
− Pull the shelf out until it locks in the extended position. The rback of the base unit
should clear the front of the rack by two inches. You may need to disconnect cables
to fully extend the unit.
− The base unit can remain on the shelf during the servicing or upgrade procedures.
WARNING For units installed in a standalone rack, ensure the rack’s front and side stabilizers are
extended at all times. If the rack includes adjustable feet on the stabilizers, they must
be in full contact with the floor. If the rack includes locking casters, they should be
locked.
5. Locate the twist locks on the back of the base unit. Turn the locks counter-clockwise to
disengage the side panels.
6. Pull the side panels back an inch then lift them off the unit. Figures on the following
page show internal views of the system.

4
Right panel
removed
Left panel
removed
7. Before performing the service or upgrade procedure, review the section “Avoiding
Electrostatic Discharge.”

5
Closing the Base Unit
CAUTION After servicing or upgrading the system, always replace the panels that were removed. The
panels ensure the system maintains proper air flow, so internal components do not overheat
and fail. The covers also ensure that electromagnetic interference (EMI) emissions remain
below the standard requirements. The system will not start unless the panels are properly
replaced.
To close the base unit:
1. Disconnect the antistatic wrist strap from the base unit.
2. Replace the side panels and turn the twist locks clockwise to lock the panels into place.
3. If the unit is rack-mounted:
− Unlock the sliding shelf by pressing the release tab.
− Push the base unit into the rack until it fully retracts and locks into place.
− Secure the sliding shelf by installing the screw under the sliding shelf handle.

6

7
2 Replacing System Components
This chapter describes how to replace components in an InterServe 800 system.
Preparing to Replace Components........................................................................................ 8
Floppy Disk Drive or Combo Drive...................................................................................... 8
RAID Disk Drives.............................................................................................................. 10
RAID Disk Drive Section (MESAN52).............................................................................. 12
AC Section (MESAN590).................................................................................................. 14
DIMMs.............................................................................................................................. 15
System Board (MSMT497A).............................................................................................. 16
Power Distribution Board (MSMT498 or MSMT499)........................................................ 18
LCD Board (MSMT344).................................................................................................... 20
Power Supplies.................................................................................................................. 22
300 Watt Power Supply (MPWS175).................................................................... 22
550 Watt Power Supplies (MPWS139)................................................................. 24
Cooling Fans(CFAN123)................................................................................................... 25
Lithium (CMOS/Clock) Battery......................................................................................... 26

8
Preparing to Replace Components
Obey all warning and caution labels while replacing parts. The procedures in this chapter
assume you have opened the unit to access the internal components. After you have finished
servicing the system, close the unit as described in Chapter 1, “Accessing the Components.”
Before replacing parts, ensure the problem has been correctly identified so that you do not
inadvertently replace a properly working part. The troubleshooting chapter in System Setup
has a list of potential problems and errors your system may exhibit.
WARNING Disconnect the system from AC power before servicing internal components! Failure
to remove AC power may result in equipment damage or personal injury.
WARNING Follow all warnings and cautions in servicing instructions. If you fail to follow
documented, approved procedures, personal injury or damage to equipment can
result.
CAUTION Use an antistatic wrist strap for all servicing procedures to avoid the possibility of
electrostatic discharge.
CAUTION Do not overtighten screws and other fasteners to avoid damaging threads.
CAUTION The system produces high-leakage current. Flip the circuit breaker (if included) to the OFF
position when servicing or upgrading the base unit.
Floppy Disk Drive or Combo Drive
Standard hardware for the server includes a floppy disk drive in the 3.5-inch slot. If your
system contains the combo drive (containing a floppy disk drive and a PC Card adapter), it is
replaced in the same way as the floppy disk drive. However, note the difference in cables as
stated in the following instructions.
To replace the floppy disk drive or combo drive:
1. Remove both side panels. The following figure shows the floppy disk drive from the
back.