Intergraph InterServe 9000 User guide

InterServe 9000
System Setup
October 1998
DHA031200

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any derivative work,
without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the United
States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems.
Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer
Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in, or
implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems. InterServe
is a trademark of Intergraph Computer Systems.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
try to correct the interference as follows: reorient or relocate the affected device; increase the separation between this equipment and the
affected device; connect this equipment to an outlet on a circuit different from the circuit to which the affected device is connected; consult a
dealer or an experienced radio/television technician for help.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de
la classe B respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
To comply with FCC Class B limits, you must use shielded cables with this device.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to
operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as recommended
by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or in the
operating instructions.
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

iii
Contents
Preface................................................................................................................................v
About This Document.......................................................................................................... v
Document Conventions........................................................................................................ v
Operating System Information ............................................................................................. v
Hardware Information......................................................................................................... vi
Ergonomic Information...................................................................................................... vii
Customer Support.............................................................................................................. vii
Hardware and Software Support Services............................................................. vii
World Wide Web................................................................................................. vii
Intergraph Bulletin Board Service ........................................................................ vii
FAXLink.............................................................................................................viii
Telephone ...........................................................................................................viii
More Support Options........................................................................................... ix
1 Setting Up the Hardware............................................................................................... 1
Before You Begin................................................................................................................ 2
Unpacking the Equipment.................................................................................................... 3
Placing the System............................................................................................................... 4
Setting Up a Deskside System.............................................................................................. 5
Setting Up a Rack-mount System......................................................................................... 6
Safety Guidelines................................................................................................... 6
Tools You Need..................................................................................................... 7
Prepare the Equipment Rack................................................................................................ 7
Prepare the System............................................................................................................. 11
Installing the System into a Rack ....................................................................................... 14
Connecting the Cables ....................................................................................................... 15
Installing Non-RAID and RAID Disk Drives ..................................................................... 17
Install and Label the Disk Drives ......................................................................... 18
Additional Information......................................................................................... 21
Checking the System.......................................................................................................... 21
What’s Next?..................................................................................................................... 22
2 Setting Up the Software............................................................................................... 23
Preparing for Setup............................................................................................................ 24
Pre-Installed Software.......................................................................................... 24
Before You Start Setup......................................................................................... 24
Starting the System............................................................................................................ 26
Starting Operating System Setup........................................................................................ 26
Finishing Operating System Setup ..................................................................................... 27
Creating an Emergency Repair Disk..................................................................... 27
Creating System Software Backup Diskettes......................................................... 28
What’s Next?..................................................................................................................... 28

iv
3 Configuring the System................................................................................................ 29
Configuring the Video Display........................................................................................... 30
Changing the Default Video Display Driver ......................................................... 30
Correcting Video Display Problems...................................................................... 30
Installing Mylex RAID Software........................................................................................ 31
Configuring Drives for a RAID Disk Array........................................................................ 32
Standard RAID Disk Drives Configuration........................................................... 32
Additional RAID Disk Drives Configuration........................................................ 35
Installing and Configuring LanSafe UPS Software............................................................. 36
Installing QFE Update Software......................................................................................... 37
Installing Intel Server Control (ISC) Software.................................................................... 37
Creating an Emergency Repair Disk .................................................................................. 37
Getting Operating System Updates..................................................................................... 37
4 Operating Notes ........................................................................................................... 39
Starting and Stopping the System ...................................................................................... 40
System Status LEDs........................................................................................................... 41
Disk Drive Status LEDs (RAID Systems)........................................................................... 42
System Alert...................................................................................................................... 42
Using InterSite Programs................................................................................................... 43
Additional User Information .............................................................................................. 43
What’s Next?..................................................................................................................... 44
5 Reinstalling System Software ...................................................................................... 45
Before You Begin.............................................................................................................. 46
System Software Products.................................................................................................. 46
Installing Windows NT Server 4.0 on Systems with 3 GB of Memory or Less.................... 48
Installing Windows NT Server 4.0 on Systems with More Than 3 GB of Memory.............. 49
Getting Operating System Updates..................................................................................... 52
Index................................................................................................................................. 53
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels

v
Preface
InterServe 9000 System Setup describes setting up, configuring, and operating your
InterServe 9000 system.
About This Document
InterServe 9000 System Setup is organized as follows:
u Chapter 1, “Setting Up the Hardware,” describes how to set up the system hardware.
u Chapter 2, “Setting Up the Software,” describes how to set up the operating system and
associated system software.
u Chapter 3, “Configuring the System,” describes how to configure the system for use.
u Chapter 4, “Operating Notes,” describes how to use essential system features and
provides other important information.
u Chapter 5, “Reinstalling System Software,” describes how to reinstall the operating
system and associated system software, if required.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.
Operating System Information
For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and
documentation information not covered in this document.

vi
Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as the following:
u System features
u System controls and connections
u Intergraph customer support
You can display the System Introduction by using the InterSite Welcome dialog or by
opening the SYSINTRO.HLP file on your system.
Detailed reference information for your new system is provided in the System Reference,
which covers user and service technician subjects such as the following:
Part I, User’s Guide:
• System, peripherals, and power supplies.
• System board (slots and sockets, memory configurations, IRQ/DMA/upper memory
assignments, jumpers, external ports, hardware monitoring).
• Hot keys, power-on self-test (POST), BIOS Setup, and other utilities.
• Hot-swap hard disk drives and power supplies.
Part II, Service Technician’s Guide:
• Base unit components.
• System board (memory, processors, and backup battery).
• Troubleshooting checklist.
• Hardware technical reference and system interrupt requests (IRQs).
• Log sheet and configuration worksheets.
• Specifications (electrical, environmental, physical).
• Precautions against electrostatic discharges.
See the Late-Breaking News shipped with your system for important hardware and
documentation details not covered in this document.

vii
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from
30 days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.

viii
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and
7:00 p.m. Central Time, Monday through Friday (except holidays).
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.

ix
u Your name and telephone number.
u A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.
u For software support questions in the United States, call 1-800-345-4856.
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

x

1
1 Setting Up the Hardware
Follow the instructions in this chapter to set up an InterServe 9000 in a stand-alone deskside
configuration or to set up and install it into an Intergraph equipment rack.
Before You Begin................................................................................................................ 2
Unpacking the Equipment.................................................................................................... 3
Placing the System............................................................................................................... 4
Setting Up a Deskside System.............................................................................................. 5
Setting Up a Rack-mount System......................................................................................... 6
Safety Guidelines................................................................................................... 6
Tools You Need..................................................................................................... 7
Prepare the Equipment Rack................................................................................................ 7
Prepare the System............................................................................................................. 11
Installing the System into a Rack ....................................................................................... 14
Connecting the Cables ....................................................................................................... 15
Installing Non-RAID and RAID Disk Drives ..................................................................... 17
Install and Label the Disk Drives ......................................................................... 18
Additional Information......................................................................................... 21
Checking the System.......................................................................................................... 21
What’s Next?..................................................................................................................... 22

2
Before You Begin
Read this chapter before you attempt to set up an InterServe 9000. In addition:
u Contact the local Intergraph support office if any items you ordered are missing or
damaged.
u If you use non-Intergraph cables with the system, ensure that they are shielded and
terminated on both ends. Intergraph-supplied cables are shielded to prevent excessive
electromagnetic interference (EMI).
u If using an external power source with your system, such as an AC distribution box or
an uninterruptible power supply (UPS), review the documentation delivered with the
power source for information about its capabilities.
u If you need to return equipment for repair, you must ship it in Intergraph-supplied
packaging to get warranty service.
u Follow the installation instructions carefully to avoid personal injury and damage to the
system hardware.
If you are installing the system into a rack, note the following.
u Set up the Intergraph rack using the Intergraph Rack Installation and Use document
delivered with the rack. Become familiar with the rack enclosure before installing the
system hardware into it.
u Do not push on or lean against the rack.
u The rack’s front and side stabilizer feet must be extended at all times.

3
Unpacking the Equipment
Parts Box
Disk
Drives
Box
InterServe 9000
Corrugated
Sleeve
The InterServe 9000 base unit is between two foam pieces, and rack-mount versions include
a corrugated sleeve as part of the packing. Other items are packed in boxes.. Contents of the
boxes are as follows:
u Parts box -- contains the keyboard, mouse, and key (for the drive access door); Windows
NT Server operating system (compact disks, floppy diskettes, and documentation), if
ordered; Intergraph system software (diskettes); label sheets for disk drives; and
documentation.
u Disk drives box -- each box contains up to three disk drives. If you ordered more than
three drives, they are delivered in an extra box.
If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from
the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video
cable, and monitor documentation.
NOTE If any of the listed items were not delivered, call the Customer Response Center immediately
at 1-800-633-7248.
Save all packaging materials after setting up the system. If you return equipment for repair,
it must be in its original packaging for you to get warranty service (if provided under your
contract agreement).

4
Placing the System
Operation of the InterServe 9000 system at conditions beyond those shown in the following
table may cause permanent damage to the system. Exposure to conditions outside the
absolute maximum ratings for extended periods may affect system reliability.
The following table provides the absolute maximum conditions.
Condition Range
Operating temperature 0° C to +40° C
Storage temperature -55° C to +150° C
Voltage on any signal with respect to ground -0.3V to *VDD + 0.3 V
3.3V supply voltage with respect to ground -0.3 to +3.63 V
5V supply voltage with respect to ground -0.3 to +5.5 V
12V supply voltage with respect to ground -0.3 to +12.6 V
-12V supply voltage with respect to ground -13.2 to +0.3 V
* VDD means supply voltage for the device.
The InterServe 9000 either stands upright (pedestal mode) or installs in a rack (rack mode).
Before you set up your system, determine where you want to place it. Keep these guidelines
in mind:
u Place the system as close as possible to the proper power outlet. The power cord
connecting the system to the facility power outlet or other power source serves as the
disconnect device.
u Place the system in an area where air can circulate freely around it.
u Do not expose the system to high levels of dust, smoke, or moisture.
u Place the system in an area where the temperature range stays between 10°C and 26°C
(50°F and 80°F). The optimum operating temperature is 21 °C (70°F).
u Place the system in an area where the humidity stays between 20 percent and 80 percent
(non-condensing). The optimum operating humidity is 50 percent (non-condensing).
Install the system as described in “Setting up a Deskside System” or “Setting up a Rack-
mount System,” as appropriate.

5
Setting Up a Deskside System
This section explains how to install a deskside (pedestal) system.
To set up the system:
1. Lift the base unit from the pallet and set it upright.
WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the
base unit drop onto a hard surface, or damage to internal components may result.
2. Remove the plastic bag from the base unit.
3. Connect the cables as described later in this chapter under “Connecting the Cables.”

6
Setting Up a Rack-mount System
This section explains how to install a rack-mount InterServe 9000 system in a 19-inch
Intergraph 17 U or 40 U equipment rack. Only technically qualified personnel should install
the system. Computer equipment is secured in the rack along the mounting posts using 7.1
mm diameter mounting holes. The mounting posts have small round markers to designate
each U. There are three mounting holes per U. Further details are found in this section.
The size of racks are designated by their available vertical height and width. Knowing the
size of the rack and equipment you are installing helps determine if the rack is capable of
containing the equipment.
NOTE Physical space is not the only factor to consider when installing equipment. There are facility
and power requirements and load limitations to observe. For more information about power
requirements and load limitations, see the documentation delivered with the system and
equipment.
Safety Guidelines
Before you set up a system, please read and observe the following safety guidelines:
WARNING Avoid injury: The minimum system configuration weighs 29 kg (63 lbs), and the
maximum weighs 44 kg (97 lbs). To avoid injury, two people should lift and insert the
system into the slide assemblies in the equipment rack.
WARNING Work on only one system at a time: Extend only one system at a time from the
equipment rack. Extending more than one system can result in the rack tipping
forward on you.
WARNING Anchor the equipment rack:
The equipment rack must be anchored to an unmovable
support to prevent it from falling over when a system on slide assemblies is extended
in front of it. The anchors must be able to withstand a force of up to 113 kg (250 lbs).
You must also consider the weight of any other device installed in the rack.
WARNING Main AC power disconnect:
You are responsible for installing an AC power
disconnect for the entire rack unit. This main disconnect must be readily accessible,
and it must be labeled as controlling power to the entire unit, not just to the system(s).
WARNING Grounding the rack installation: To avoid the potential for an electrical shock hazard,
you must include a third wire safety grounding conductor with the rack installation. If
system power cords are plugged into AC outlets that are part of the rack, then you
must provide proper grounding for the rack itself. If system power cords are plugged
into wall AC outlets, the safety grounding conductor in each power cord provides
proper grounding only for the system. You must provide additional, proper grounding
for the rack and other devices installed in it.

7
WARNING Overcurrent protection: The system is designed for an AC line voltage source with up
to 20 amperes of overcurrent protection. If the power system for the equipment rack
is installed on a branch circuit with more than 20 amperes of protection, you must
provide supplemental protection for the system. If more than one system is installed
in the rack, the power source for each system must be from a separate branch circuit.
The overall current rating of a system configured with three power supplies is under
12 amperes.
CAUTION Temperature:
The operating temperature of the system, when installed in an equipment rack,
must not go below 5° C (41° F) or rise above 35° C (95° F). Extreme fluctuations in
temperature can cause a variety of problems in your system.
CAUTION Ventilation:
The equipment rack must provide sufficient airflow to the front of the system to
maintain proper cooling. It must also include ventilation sufficient to exhaust a minimum of
3,150 Btu's per hour for the system. The rack selected and the ventilation provided must be
suitable to the environment in which the system will be used.
Tools You Need
You will need the following tools:
u Phillips screwdrivers, #1 and #2
u Pencil
Prepare the Equipment Rack
Before installing the system in the 19-inch equipment rack, you must attach the slide rails
and mounting brackets to the equipment rack as instructed in this section. Perform the
following steps carefully; the mounting brackets must be installed with precision to allow
room for the next system you install in a rack.
NOTE A total of four mounting brackets (two long and two short) attach to the vertical rails of the
equipment rack. The two long brackets must be installed on the front of the equipment rack.
To mark the hole spacing on the vertical rails:
1. See the following figure for a view of the vertical rail and the hole spacing details. The
vertical rails of the 17 U and 40 U racks have a hole between every 1 U, and a square
between every 4 U. All dimensions are in millimeters
2. With a pencil, mark the top and bottom hole locations for the mounting brackets on both
sides of the vertical rails.

8
1 U Marker
To attach the mounting brackets to the front vertical rail:
1. Remove a long mounting bracket, two screws, and a bar nut from the kit. See the
following figure for a view of how to place the bar nut in relation to the mounting
bracket and vertical rail.
Front Vertical Rail
Long Mounting
Bracket
Bar Nut
Phillips flathead screw,
#10-32 x .5
2. While facing the front of the rack, orient the mounting bracket so that the short side
with the four mounting holes is facing toward the outside edge of the vertical rail and
the bracket extends to the back of the rack.
3. Place the bracket on the mounting holes in the vertical rail.
4. Insert a screw through the marked top hole in the vertical rail and through the top hole
in the mounting bracket. Place a bar nut on the screw, and loosely tighten it. Repeat for
the marked bottom hole.
5. Install the other front mounting bracket in the same manner.

9
To attach the mounting brackets to the back vertical rail:
Use the same procedure to install both mounting brackets on the back vertical rails. See
the following figure for proper orientation of the short mounting bracket.
Back Vertical Rail
Short Mounting
Bracket
Bar Nut
Phillips flathead screw,
#10-32 x .5
To prepare the slide assemblies:
1. Remove the slide assemblies from the kit. See the following figure.
4
1 2 3
5
1 Large outer bar
2 Center bar
3 Small outer bar
4 Safety latch on the small outer bar
5 Safety latch on the center bar

10
2. Orient a slide assembly so that the smallest outer bar is facing down.
3. Fully extend the telescoping slide assembly until the center bar hits the safety latch on
the small outer bar (all three overlapping bars will be visible).
4. Grasp the small outer bar with your right hand so that your thumb is on the safety latch
of the small outer bar.
5. Press and hold the safety latch down, and at the same time, grasp the large outer bar
with your left hand.
6. Pull the small bar out of the center bar; this takes a little force to separate them. Set the
small bar aside to attach to the chassis in a later step.
7. Orient the center bar and large outer bar assembly so that the center bar is facing up.
8. Grasp the center bar with your right hand and the large outer bar with your left hand so
that your left-hand thumb is on the safety latch of the center bar.
9. Press the safety latch, and slide the bars together. Set the center bar and large outer bar
assembly aside to attach to the equipment rack in a later step.
10. Prepare the other slide assembly by repeating steps 2–9.
To attach the center bar and large outer bar assemblies to the mounting brackets:
1. See the following figure for the center bar and large outer bar assembly.
1
2
3
22
5
6
4
46
7
2
2
1 Front mounting bracket
2 Screw, #8-32 x.5 Phillips trusshead
3 Kep nut
4 Large outer bar
5 Safety latch on the center bar
6 Center bar
7 Back mounting bracket