Intergraph InterServe 600 Series User manual

InterServe 600 Series
System Setup
DHA016850
December 1996

Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in
accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or
reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.
Copyright
1996, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.
Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.
Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation, Huntsville AL 35894-0001
Trademarks
Intergraphand the Intergraph logo are registered trademarks of Intergraph Corporation. InterServeis a
trademark of Intergraph Corporation.
Microsoftand Windowsare registered trademarks of Microsoft Corporation. Windows NTis a
trademark of Microsoft Corporation.
Other brands and product names are trademarks of their respective owners.

Power Input Rating
The unit’s power input rating can be found in the InterServe 600 Series System Introduction.
Product ID Information
Product ID information (serial number and model number) can be found on the back of the base unit.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
DOC Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Cautions
Changes or modifications made to the system that are not approved by the party responsible for compliance
could void the user's authority to operate the equipment.
THIS PRODUCT CONFORMS TO THE APPLICABLE REQUIREMENTS OF 21 CFR SUBCHAPTER
J AT DATE OF MANUFACTURE.
Read all safety and operating instructions before using the equipment. Keep these instructions for future
reference. Follow all warnings on the equipment or in the operating instructions.
Warnings
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a
tool for purposes other than instructed.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified
service personnel.

v
Contents
Preface.............................................................................................................................. ix
About This Document....................................................................................................... ix
Document Conventions..................................................................................................... ix
Finding Operating System Information.............................................................................. x
Finding System Hardware Information.............................................................................. x
Getting Documentation and Training................................................................................ xi
Getting Telephone Support ............................................................................................... xi
Using the Intergraph Bulletin Board Service ................................................................... xii
Using the Intergraph FAXLink........................................................................................xiii
Finding Intergraph on the Internet...................................................................................xiii
Learning About System Ergonomics...............................................................................xiii
1 Getting Started .............................................................................................................1
Unpacking the System........................................................................................................ 1
Placing System Components.............................................................................................. 2
Setting Up .......................................................................................................................... 2
Installing the RAID Disk Drives........................................................................................ 4
Checking the Installation.................................................................................................... 5
Prepare for Windows NT Setup ......................................................................................... 6
Starting the System.............................................................................................................8
Going Through Windows NT Setup................................................................................... 9
Using the Welcome Dialog ................................................................................................ 9
Creating Backup Diskettes................................................................................... 9
Creating a Repair Disk or a Startup Diskette ..................................................... 10
Reviewing the System Introduction.................................................................... 10
What Now? ...................................................................................................................... 10
2 Configuring the System ............................................................................................. 11
Installing and Configuring the Video Display Driver....................................................... 11
Changing the Monitor Refresh Rate................................................................... 11
Changing the Default Video Display Driver...................................................... 12
Correcting Video Display Problems .................................................................. 12
Configuring the Sound Processor..................................................................................... 13
Installing MegaRAID Power Console Software............................................................... 14
Ensuring Correct PC Card Hard Disk Operation.............................................................. 14
Installing and Configuring LanSafe UPS Software.......................................................... 15
Disabling Command Queuing.......................................................................................... 16
Installing QFE Update Software ...................................................................................... 17
Creating an Emergency Repair Disk................................................................................ 17
Installing the ECC Memory Driver.................................................................................. 17
Installing the InterSite Server Monitor............................................................................. 18
Installing the System Introduction.................................................................................... 18

vi
Obtaining Windows NT Updates......................................................................................18
3 Configuring the BIOS ................................................................................................19
Using AMIBIOS Setup.....................................................................................................19
Setup Menu.......................................................................................................................20
Standard .............................................................................................................20
Advanced ...........................................................................................................21
Chipset ...............................................................................................................23
Peripheral...........................................................................................................25
Utility Menu.....................................................................................................................27
Detect Master.....................................................................................................27
Detect Slave .......................................................................................................27
Security Menu .................................................................................................................. 27
Password ............................................................................................................27
Anti-Virus ..........................................................................................................28
Default Menu....................................................................................................................28
Original ..............................................................................................................28
Optimal...............................................................................................................29
Fail-safe..............................................................................................................29
Reprogramming the BIOS................................................................................................30
Changing the System Boot Sequence.................................................................31
Assigning System Resources for Option Boards................................................32
4 Troubleshooting..........................................................................................................35
System Power Errors........................................................................................................35
Fails to power on................................................................................................35
System Boot Errors...........................................................................................................36
Series of beeps and error message displays........................................................36
System hangs after BIOS initializes...................................................................37
One or more processors is not active..................................................................37
Does not boot from expected boot device ..........................................................37
Does not boot from floppy disk drive (drive A).................................................37
Incorrect number of processors displays ............................................................38
Incorrect amount of memory displays................................................................38
CD-ROM drive is not recognized.......................................................................38
I/O card parity error message displays...............................................................38
“Invalid configuration information for SLOT XX” message displays................39
DMA bus time-out message displays.................................................................39
Video Errors.....................................................................................................................39
Video displays during boot up, but not when Windows NT starts .....................39
System powered on, but screen remains blank...................................................39
Other Hardware Errors .....................................................................................................40
CD-ROM drive LED does not light ...................................................................40
Floppy disk drive/combo drive LEDs do not light.............................................40
Floppy disk drive/combo drive not recognized ..................................................40
Unsuccessful connection to serial device...........................................................40

vii
PC Card does not work, or is not recognized..................................................... 41
Network Errors................................................................................................................. 41
Cannot connect to other systems on LAN.......................................................... 41
Cannot plot to network plotter on LAN ............................................................. 41
5 Installing System Software ........................................................................................ 43
Before You Begin ............................................................................................................ 43
Windows NT Server 4.0................................................................................................... 43
Updating the Operating System........................................................................................ 44

viii

ix
Preface
InterServe 600 Series System Setup describes setting up and configuring your InterServe
615, 625, 635, or 645 system for use.
About This Document
InterServe 600 Series System Setup is organized as follows:
u Chapter 1, “Getting Started,” describes how to unpack and set up the server hardware,
prepare for software configuration, and start the system.
u Chapter 2, “Configuring the System,” describes how to configure the operating system
and other system software.
u Chapter 3, “Configuring the BIOS,” describes how to start and use the AMIBIOS Setup
program and reprogram the system’s Basic Input/Output System (BIOS).
u Chapter 4, “Troubleshooting,” describes common system problems and how to resolve
them.
u Chapter 5, “Installing System Software,” describes how to re-install the operating system
and associated system software, if needed.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog
boxes or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.

x
Finding Operating System Information
Detailed information on the Windows NT Server 4.0 operating system can be found in the
printed and online Windows NT documentation from Microsoft:
u For basic information on using and installing Windows NT Server 4.0, refer to Start
Here, delivered in the Windows NT Server software package.
u For detailed information on using Windows NT Server 4.0, refer to Windows NT Server
Help.
u Additional online Windows NT Server 4.0 documentation is delivered on CD-ROM with
the operating system. You can purchase printed copies of these documents from
Intergraph.
Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.
Finding System Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as system features, system controls and connections, and Intergraph
customer support. To view the System Introduction, select System Intro in the Welcome
dialog that displays the first time you start the system. System Introduction is a Windows
Help 4.0 document.
Detailed reference information for your new system is available in theTDZ-x10 RAX and
StudioZ RenderRAX System Reference, which covers subjects such as the following:
u System components
u System wiring diagrams and functional block diagrams
u System board descriptions
u Upgrading and servicing procedures
The System Reference is not delivered with the system. You can get the System Reference for
your system from the Intergraph Bulletin Board Service (IBBS) or from Intergraph’s File
Transfer Protocol (FTP) site. The System Reference is available in Microsoft Word format
and PostScript format.
CAUTION The System Reference must be used when servicing the system hardware. It contains
detailed instructions, warnings, and cautions that must be followed explicitly to avoid personal
injury and equipment damage.

xi
To get the System Reference:
1. Connect to the IBBS as described in “Using the Intergraph Bulletin Board Service,” or
connect to Intergraph’s FTP site at ftp.intergraph.com.
2. From the IBBS login, go to Intergraph Product Centers, Systems and Networking, File
Libraries, and Technical Notes. From the FTP login, go to /bbs/ssd/note.
3. Look for a self-executing (.EXE) archive file named DHF020nn.EXE (nn is the document’s
version number). The file description in the IBBS and FTP index should note the title,
date, and part number of the document.
4. Download the file to your system.
5. Open the .EXE file and extract the document files for the System Reference. After
extracting the document files, you can delete the .EXE file.
Microsoft’s Word viewer is available from Microsoft’s World Wide Web and FTP sites.
Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.
Getting Documentation and Training
You can purchase additional product documentation from Intergraph.
u In the United States, contact your sales account representative, call the Intergraph Order
Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call
or fax the Order Desk, have the document numbers ready for the items you wish to
purchase.
u Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product to place an order.
To find information on training for Intergraph products, or to enroll for an available class,
contact Intergraph Training Solutions at 1-800-240-3000.
Getting Telephone Support
If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.
u In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).

xii
u Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph system or software.
Have the following information readily available when you call:
u Product’s serial number or your service/CPIN number.
u Product’s name or model number.
u Your name and telephone number.
u A brief description of the question or problem.
Using the Intergraph Bulletin Board Service
Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph's technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection. Mirror sites are maintained for locations outside
the United States. Information on these sites is available on Intergraph Online,
Intergraph’s World Wide Web server.
3. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.
4. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.
If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.

xiii
Using the Intergraph FAXLink
You can use the Intergraph FAXLink to get technical support information by fax 24 hours a
day, 7 days a week. From a touch-tone phone or fax machine phone:
u Call 1-800-240-4300 to get new user instructions, an index listing of available documents,
and an overview of the categories of available information.
u Call 1-205-730-9000 to order the documents (up to 5 per call).
Follow the prompts provided to locate and deliver the information you need.
Finding Intergraph on the Internet
You can find Intergraph on the Internet in the following ways:
u If you have a World Wide Web browser, connect to Intergraph Online, Intergraph’s
World Wide Web server, at http://www.intergraph.com. From the home page, follow
the links to Customer Services for information on available customer services and support
options.
u If you have a File Transfer Protocol (FTP) program, connect to Intergraph at
ftp.intergraph.com.
u If you have a Gopher program, connect to Intergraph at gopher.intergraph.com.
u You can get information from Intergraph’s email server at [email protected]. Put
help in the body of the message (the subject line is ignored) to get information on such
subjects as Intergraph’s online services and where to get World Wide Web browsers.
u You can participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to
the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to
[email protected] is emailed to all subscribers. Incoming email messages
are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.
Learning About System Ergonomics
Please read the Ergonomics Guide included with your Intergraph system. This document
provides valuable information on ways to minimize repetitive stress injuries for persons
working with a computer.

xiv

1
1 Getting Started
Follow the instructions in this chapter to set up your new InterServe 615, 625, 635, or 645
system.
Unpacking the System
Remove everything from the shipping cartons and verify you have the following items. The
InterServe carton contains the following items:
u Server base unit, footstands, and power cord
u Keyboard and mouse
u Operating system and system software carton (if you purchased the operating system from
Intergraph)
u RAID disk drive carton (for servers with an internal RAID disk array)
The carton for the operating system and system software contains the following items:
u Windows NT Server operating system software (CD-ROM and diskettes) and
documentation
u Intergraph system software (diskettes) and documentation
u InterSite Server Monitor software (diskettes) and documentation (InterServe MP-635 and
MP-645).
If you ordered a monitor from Intergraph, its carton contains the following items:
u Monitor and power cord
u Video cable (15-pin, beige, 32 inches)
u Monitor documentation
NOTE If any of these items were not delivered, call the Customer Response Center immediately at 1-
800-633-7248.
Retain all packaging materials. If you return equipment for repair, it must be in its original
packaging for you to obtain warranty service (if provided under your contract agreement).

2
Placing System Components
When placing the system components, keep these guidelines in mind:
u Place the base unit in a location where air can circulate freely around it. The front and
back panels should each have at least a 3-inch clearance.
u Do not expose the system to high levels of dust, smoke, or moisture.
u The location should maintain a temperature range of 10 °C/50 °F to 26 °C/80 °F (21
°C/70 °F optimum), and a humidity range of 20 percent to 80 percent non-condensing (50
percent optimum).
Setting Up
To set up the server:
1. Place the footstands on the bottom of the base unit.
2. Connect the keyboard cable to the keyboard port on the back of the base unit. Refer to
the following figure.
3. Connect the mouse cable to the mouse port on the back of the base unit. Refer to the
following figure.
4. Connect the video cable to the monitor and to the video port on the back of the base unit.
Refer to the following figure.
5. Connect the remaining cables, such as Ethernet (AUI or 10Base-T ports), printer (parallel
port), external SCSI device (SCSI), and modem cables (serial ports), to their ports on the
back of the base unit. Refer to the following figure.

3
Parallel Port
Ethernet Port
MIDI Port
SCSI Port
P
ISM Card
Modem Slot
Serial Ports
Mouse Port
Keyboard Port
Microphone
Line Out
Video Port
WARNING Do not connect a MIDI or game cable to the Ethernet AUI port. This could short out the
local area network on which the system resides.
CAUTION If you are not using cables supplied by Intergraph, use shielded cables to prevent excessive
electromagnetic interference (EMI). Intergraph cables are designed to reduce the amount of
EMI produced by the system.
6. If using a PC Card (PCMCIA) modem with the installed InterSite Server Monitor (ISM)
card, connect the modem cable to the port in the ISM card modem slot. If the PC Card
modem is not installed in the modem slot, refer to the InterSite Server Monitor
documentation for instructions on installing and connecting to the PC Card modem.
7. Connect the power cords for the monitor and the base unit to an Uninterruptible Power
Supply (UPS) or to a grounded, three-prong wall outlet. Then connect the power cords to
the back of the server base unit and to the monitor.

4
CAUTION If the server is not connected to a UPS, data loss can occur if there is a power failure.
8. If your server does not have an internal RAID disk array, go to “Prepare for Windows NT
Setup” later in this chapter to prepare to start and configure the system.
WARNING Do not turn on system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,
“Installing System Software.”
9. If your server has an internal RAID disk array, install the RAID disk drives as described
in “Installing the RAID Disk Drives.”
Installing the RAID Disk Drives
To install the RAID disk drives:
1. Remove the RAID disk drives from the carton labeled “This box contains hard disks
loaded with operating system software....” Each of the boot drives (containing the
operating system) is labeled with a drive ID number: ID 0, ID 1, and ID 2.
2. Install the boot drives into the internal RAID slots as follows: drive ID 0 into slot 1, drive
ID 1 into slot 2, and drive ID 2 into slot 3. Refer to the following figure.
3. For each RAID disk drive, extend the latching clips on the disk drive and align the rails
on the side of the drive with the metal slot guides. Push the drive between the latching
clips until it slides all the way into the slot and firmly engages the connector. Close the
latching clips to lock the drive in the slot. Refer to the following figure.
4. Label the remaining drives and install them into the empty slots as follows: drive ID 4
into slot 4, drive ID 5 into slot 5, and drive ID 6 into slot 6.
NOTE ID 3 is reserved for the entire RAID subsystem, so there is no label for this ID.
5. Go to “Prepare for Windows NT Setup” to prepare to start and configure the system.
WARNING Do not turn on system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,
“Installing System Software.”
6. If your system includes external InterRAID disk array cabinets, refer to the InterRAID
documentation for instructions to connect them to your system. Connect the external disk
array cabinets after completing the operating system installation.

5
Slot 6
Slot 5
Slot 4
Slot 3
Slot 2
Slot 1
Latching
Clips
Checking the Installation
Before starting the system, review the following items:
u All hardware is properly and securely installed.
u The cables are properly attached from the system to the peripherals.
u If using an Intergraph UPS, the UPS starts automatically when the power cord is
connected to the wall outlet and the AC receptacle on the UPS.

6
Preparing for Windows NT Setup
The Windows NT Server operating system is partially installed on the system disk. After
setting up the system, you must start the system and complete Windows NT Setup to configure
the system for use. Parts of the installation procedure require information that you must
supply.
WARNING Do not turn on system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 5,
“Installing System Software.”
Before you begin, have the following available:
u Microsoft’s Start Here document.
u Documentation for any expansion boards purchased from Intergraph.
u Several blank, formatted diskettes available to create backup diskettes containing system
software.
u Intergraph backup diskettes delivered with your system. Depending on your system
configuration, these diskettes may include the following:
Software Diskette Name
Intergraph System Utilities SYSUTIL
InterSite Application Manager IAM
Record the following information:
u Your name, and the name of your
company or organization:
u For a system running Windows NT
Server, the CD Key from the Windows
NT Server CD case, or the Product ID
Number from Start Here or the
registration card:
u A username and password for setting up a
user account.