Intergraph InterServe 8400 Setup User guide

InterServe 8400
System Setup
September 1998
DHA018740

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret,
and trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the
rights in technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright
laws of the United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document.
Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this
document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing
stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed
and used in accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe A respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's
authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other
than instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.
Only qualified service personnel should attempt to perform any service-related procedures on the system.

Notes
This device is designed and manufactured to comply with approved safety standards for information processing and business
equipment.
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the
device or in the operating instructions.

v
Contents
Preface..................................................................................................................................... ix
About This Document .............................................................................................................. ix
Document Conventions............................................................................................................ix
Operating System Information................................................................................................... x
Hardware Information............................................................................................................... x
Ergonomic Information............................................................................................................. x
Customer Support..................................................................................................................... xi
Hardware and Software Support Services.................................................................. xi
World Wide Web....................................................................................................... xi
Intergraph Bulletin Board Service.............................................................................. xi
FAXLink................................................................................................................... xii
Telephone.................................................................................................................. xii
More Support Options............................................................................................... xii
1 Getting Started .................................................................................................................... 1
Before You Begin...................................................................................................................... 2
System Keys................................................................................................................ 2
Preparing Your System............................................................................................... 2
Preparing for Setup.................................................................................................................... 3
Starting the System.................................................................................................................... 5
Going Through Setup................................................................................................................ 8
Finishing Operating System Setup............................................................................................. 8
Creating an Emergency Repair Disk........................................................................... 8
Creating System Software Backup Diskettes.............................................................. 9
Using InterSite Programs .......................................................................................................... 9
What’s Next?........................................................................................................................... 10
2 Configuring the System..................................................................................................... 11
Configuring the Video Display................................................................................................ 12
Changing the Default Video Display Driver............................................................. 12
Correcting Video Display Problems.......................................................................... 12
Installing MegaRAID Power Console Software...................................................................... 13
Configuring Additional Drives for the RAID Disk Array....................................................... 14
Basic RAID Hardware Information........................................................................... 14
Standard RAID Disk Drives Configuration............................................................... 15
Additional RAID Disk Drives Configuration............................................................ 17
Ensuring Correct PC Card Hard Disk Operation..................................................................... 18
Installing and Configuring LanSafe UPS Software................................................................. 19
Disabling Command Queuing................................................................................................. 20
Installing QFE Update Software.............................................................................................. 21
Creating an Emergency Repair Disk ....................................................................................... 21
Installing the InterSite Server Monitor.................................................................................... 21
Getting Operating System Updates.......................................................................................... 21

vi
3 Using the System................................................................................................................ 23
Taking Precautions.................................................................................................................. 24
Starting and Stopping the System............................................................................................ 24
System Alert............................................................................................................................ 25
LCD Screen............................................................................................................................. 28
Startup Messages....................................................................................................... 29
System Status Information........................................................................................ 30
RAID Status Information.......................................................................................... 32
System Status Menus............................................................................................................... 32
Entering a Password when Prompted........................................................................ 33
Enable and Disable the Intruder Alert....................................................................... 33
Configure the Audible Alarm Operation................................................................... 34
View the Internal Temperatures or Change the Temperature Scale.......................... 34
View the Fan Status................................................................................................... 35
View the Power Supply Status.................................................................................. 36
View the Voltage Status............................................................................................ 37
View the System Power Status.................................................................................. 37
View Processor Board Information........................................................................... 38
View Processor (CPU) Information.......................................................................... 38
View General Memory Information.......................................................................... 38
View Memory SIMM Socket Information................................................................ 39
View I/O Expansion Board Information ................................................................... 39
View PCI Expansion Slot Information...................................................................... 39
View ISA Expansion Slot Information...................................................................... 40
View Power Distribution Board and Firmware Information..................................... 40
View I/O Connector Board Information.................................................................... 40
View LCD Board Information .................................................................................. 40
Set the System Clock (RTC)..................................................................................... 40
Set the System Monitor Firmare Password ............................................................... 41
Change the Polling Interval....................................................................................... 42
Change the Ambient Heat Threshold........................................................................ 42
View the State of the System Monitor Firmware when Last Rebooted..................... 43
Manually Reboot the System Monitor Firmware...................................................... 43
RAID Section Status Menus.................................................................................................... 44
Turn Off the RAID Alarm......................................................................................... 45
View RAID Confguration Information..................................................................... 45
View the Last POST Results..................................................................................... 45
View the Internal Temperature.................................................................................. 45
View SCSI ID Information........................................................................................ 46
View the Internal Heat Threshold............................................................................. 46
Status LEDs............................................................................................................................. 46
Disk Activity LEDs................................................................................................................. 48
Sliding Rack-mount Devices................................................................................................... 48
Base Unit................................................................................................................... 49
Keyboard Tray .......................................................................................................... 50

vii
Additional User Information ................................................................................................... 50
4 Configuring the BIOS ....................................................................................................... 53
Basic Input Output System (BIOS) ......................................................................................... 54
Starting AMIBIOS Setup ........................................................................................................ 54
Setup Menu ............................................................................................................................. 55
Standard .................................................................................................................... 55
Advanced .................................................................................................................. 57
Chipset...................................................................................................................... 60
PCI/PnP..................................................................................................................... 61
Peripheral.................................................................................................................. 63
Security Menu ......................................................................................................................... 65
Supervisor Password................................................................................................. 65
User Password........................................................................................................... 65
Changing or Removing the BIOS Password ............................................................. 66
Anti-Virus................................................................................................................. 66
Utility Menu............................................................................................................................ 66
Language................................................................................................................... 66
Detect IDE ................................................................................................................ 67
Default Menu........................................................................................................................... 67
Original..................................................................................................................... 67
Optimal ..................................................................................................................... 67
Fail-safe..................................................................................................................... 68
Reprogramming the BIOS....................................................................................................... 68
Changing the System Boot Sequence...................................................................................... 70
Assigning System Resources for Option Cards....................................................................... 70
Summary of Optimal and Fail-safe Settings............................................................................ 71
5 Troubleshooting................................................................................................................. 75
Checking the System............................................................................................................... 76
System Boot Errors ................................................................................................................. 77
Series of beeps and error message displays............................................................... 77
One or more RAID controllers is not recognized...................................................... 78
Does not boot from the expected boot device ........................................................... 78
Incorrect number of processors display..................................................................... 78
Total amount of memory does not display................................................................ 79
DMA bus timeout message displays......................................................................... 79
Hardware Errors...................................................................................................................... 79
Does not boot from drive A ...................................................................................... 79
I/O card parity error message displays...................................................................... 80
“Invalid configuration information for SLOT XX” message displays...................... 80
CD-ROM drive LED does not light.......................................................................... 80
Combo drive not recognized..................................................................................... 80
Combo drive LEDs do not light................................................................................ 81
PC Card does not work, or is not recognized............................................................ 81
CD-ROM drive is not recognized ............................................................................. 81

viii
Unsuccessful connection to serial device.................................................................. 82
Date and time information on LCD screen does not display..................................... 82
“Battery voltage low” message displays during system startup................................. 82
Date and time information on the system monitor does not display.......................... 82
6 Installing System Software ............................................................................................... 83
Before You Begin.................................................................................................................... 84
System Software Products....................................................................................................... 84
Installing Windows NT Server 4.0.......................................................................................... 85
Getting Operating System Updates.......................................................................................... 86
7 Power and Rack Information........................................................................................... 87
Power Requirements................................................................................................................ 88
Domestic AC Distribution Box................................................................................. 88
Non-Domestic AC Distribution Box......................................................................... 89
Equipment Power Loads ........................................................................................... 89
Intergraph Rack Requirements................................................................................................ 90
Index....................................................................................................................................... 91
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels

ix
Preface
InterServe 8400 System Setup contains information for setting up and configuring your
InterServe 8400 server.
About This Document
InterServe 8400 System Setup is organized as follows:
u Chapter 1, “Getting Started,” describes starting the system for the first time, going
through Windows NT Setup, and using the Welcome dialog.
u Chapter 2, “Configuring the System,” describes configuring the system with Windows NT
Server and other software provided by Intergraph.
u Chapter 3, “Using the System,” describes how to start, stop, and restart the system. It also
describes how to use the system alerts, LCD screen, system status menus, RAID section
menus, and the status LEDs.
u Chapter 4, “Configuring the BIOS,” describes how to use AMIBIOS Setup, reprogram the
BIOS, change the system boot sequence, and assign system resources for option cards.
u Chapter 5, “Troubleshooting,” provides a list of system problems and ways to correct
them.
u Chapter 6, “Installing System Software,” provides information you will need to install the
operating system and associated system software.
u Chapter 7, “Power and Rack Information,” provides system power information, such as
operating voltages, rated current and rated load, and information on using the system in an
Intergraph rack.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and directories.
You can type filenames and directory names in the dialog boxes or the command
line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, pressCTRL
and D simultaneously.

x
Operating System Information
For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and
documentation information not covered in this document.
Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as the following:
u System features
u System controls and connections
u Intergraph customer support
You can display the System Introduction by using the InterSite Welcome dialog or by opening
the SYSINTRO.HLP file on your system.
Detailed reference information for your new system is available in theSystem Reference,
which covers subjects such as the following:
u Installing system hardware
u Setting up system hardware
u Printed circuit board descriptions
u Peripheral storage device descriptions
u Wiring diagrams and functional block diagrams
u Upgrading and servicing procedures
See the Late-Breaking News shipped with your system for important hardware and
documentation information not covered in this document.
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.

xi
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-
party equipment. Services include warranty upgrades, repair depot service, on-site hardware
maintenance, system administration, and network consulting. Hardware purchased from
Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years.
A detailed warranty description is available on the World Wide Web; see the Support pages at
http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other levels
of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information,
technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-205-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new to
create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.

xii
If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1-
800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1-
205-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-205-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.
u Your name and telephone number.
u A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.

xiii
u For software support questions in the United States, call 1-800-345-4856.
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

xiv

1
1 Getting Started
This chapter provides instructions for starting and setting up the system software for the
InterServe 8400 server. If you need information on setting up any of the system hardware, see
the System Reference delivered with the system.
Before You Begin...............................................................................................................2
System Keys......................................................................................................... 2
Preparing Your System........................................................................................ 2
Preparing for Setup.............................................................................................................3
Starting the System.............................................................................................................5
Going Through Setup......................................................................................................... 8
Finishing Operating System Setup...................................................................................... 8
Creating an Emergency Repair Disk.................................................................... 8
Creating System Software Backup Diskettes....................................................... 9
Using InterSite Programs ...................................................................................................9
What’s Next?....................................................................................................................10

2
Before You Begin
System Keys
You should have two sets of keys for the system: one set for the internal RAID door, and the
other set for all other locks (front and back rack doors, base unit power switch, keyboard tray).
If you purchased rack-mount InterRAID-8e cabinets for your system, they use the same key as
the internal RAID door.
Preparing Your System
You can do either of the following to prepare your system for use.
Use the System in its Default Setup
If you want to get going with Intergraph’s default setup, go to “Preparing For Setup” in this
chapter. If you start the system, and then turn it off before completing the instructions in
Chapter 2, “Configuring the System,” you will have to reload the operating system and system
software.
Reload the Operating System
Intergraph installs the operating system through Phase 1 of the Windows NT Setup process.
Phase 2 involves establishing a domain name, determining a security role, and setting up user
accounts. If you want to reload the operating system and system software, instead of
completing Phase 2 of Setup, see Chapter 6, “Installing System Software.”
Reconfigure the RAID Drives
For RAID systems, the default RAID setup is three disk drives striped to RAID level 5,
including “write through” write policy, and “cached” I/O policy. The default setup is
described in more detail in the section, “Standard RAID Disk Drives Configuration” of
Chapter 2, “Configuring the System.” If you want to reconfigure the RAID setup, refer to the
InterRAID documentation.

3
Preparing for Setup
Your system’s primary system disk drive and additional disk drives were formatted and
partitioned before shipment. In Explorer or My Computer, you can right-click a disk drive
and click Properties to display the drive’s partition size and file system format. To view
partition and format information for all disk drives, you can use Disk Administrator. See the
operating system documentation and Help for more information on these tools.
The Windows NT Server operating system is partially installed on the primary system disk.
After setting up the system, you must start the system and complete Windows NT Setup to
configure the system for use. Parts of the installation procedure require information that you
must supply.
WARNING Do not turn on the system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT
Server, you will have to reinstall Windows NT Server as described in Chapter 7,
“Installing System Software.”
Before you begin, have the following available:
u Microsoft’s Start Here document.
u Documentation for any expansion boards purchased from Intergraph.
u Several blank, formatted diskettes to create backup diskettes containing system software.
u Intergraph backup diskettes delivered with your system.
Obtain and record the following information:
u Your name, and the name of your
company or organization: __________________________________
u The CD Key from the Windows NT
Server CD case, or the Product ID
Number from Start Here or the
registration card: __________________________________
u A username for setting up a user account. __________________________________
If the system is connected to a network, obtain and record the following information from your
network administrator:
u Computer name for your system: __________________________________
u Workgroup name (if the system will be
part of a workgroup): __________________________________
u Domain name (if the system will be part
of a Windows NT domain): __________________________________

4
u Security role for your system in the
Windows NT domain -- primary domain
controller, backup domain controller, or
domain server: __________________________________
u If your system will be acting as a backup
domain controller or domain server,
username and password of an authorized
domain administrator account: __________________________________
NOTE Determine the security role for your server before beginning system configuration. You cannot
change a server to a domain controller without reinstalling Windows NT Server. A domain
controller maintains security policy and performs user authentication for a domain. Servers
may be part of a domain, although they do not have to participate in a domain. Refer to the
operating system documentation for a detailed explanation of the differences between domain
controllers and servers.
If the system is connected to a network that uses the Transmission Control Protocol/Internet
Protocol (TCP/IP), obtain and record the following TCP/IP networking information from your
network administrator:
u Internet Protocol (IP) address for your
system: __________________________________
u IP subnet mask for your system: __________________________________
u IP domain name for your network: __________________________________
u IP address for your network’s default
gateway: __________________________________
u IP addresses for your network’s Domain
Name System (DNS) servers, if any: __________________________________
The Windows NT delivery media contains software and drivers for both Reduced Instruction
Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution
files, make sure to install them from the \I386 directory (the Intel software directory) on the
delivery media. For example, if you are installing a device driver from the Windows NT
CD-ROM, key in the following when asked for the path to the file, wheredrive is the drive
letter for the CD-ROM drive:
drive:\i386

5
Starting the System
Follow the sequence in this section when powering on the system for the first time. Start the
InterServe 8400 base unit last.
WARNING Do not turn on system power until you are ready to configure Windows NT Server. If
you start the system, and then restart it before completely configuring Windows NT
Server, you will have to re-install Windows NT Server as described in Chapter 6,
“Installing System Software.”
NOTE If your system has an Uninterruptible Power Supply (UPS), the UPS powers on automatically
when it is connected to the wall outlet. Ignore the AC distribution box information in the
following procedure.
To turn on power to the system and associated peripherals:
1. Turn on power at the AC distribution box. The power switch is located next to the power
cord. Press the power switch to the on position, denoted by the |symbol. The lamp on
the back of the AC distribution box will turn red when power is applied.
2. Turn on power to the InterRAID-8e Cabinet. The power switch is behind the disk drive
door, in the upper left corner. Use the keys supplied with the InterRAID-8e to open the
door. Press the power switch to the on position, denoted by the |symbol. A long beep
will sound as power is applied to the cabinet. Wait for the beep to cease before turning
on power to any additional equipment.
3. Turn on power to any additional rack-mounted equipment. This may include equipment
such as network hubs, routers, and so on, as described in the documentation supplied with
the equipment.
4. Turn on power to the monitor. Press the power switch on the front of the monitor.

6
5. Turn on power to the InterServe 8400 base unit. Ensure the base unit circuit breaker
switch is in the on position (up). The switch is on the back of the base unit, as shown in
the following figure.
Circuit Breaker
Switch