Interquartz IQ560E User manual

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HANDSFREE HEADSET
DISPLAY TELEPHONE
MODEL IQ560E
OPERATING INSTRUCTIONS

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CONTENTS
1. FEATURES ........................................................................4
2. GENERAL CONTROLS AND INDICATORS .....................6
RINGER/MESSAGE WAITING INDICATOR ............................................................................................7
RINGER HI/LO/OFF SWITCH ..................................................................................................................7
RINGER PITCH CONTROL......................................................................................................................7
ALPHA-NUMERIC KEYPAD.....................................................................................................................7
CRADLE SWITCH ....................................................................................................................................7
EARPIECE VOLUME SLIDER .................................................................................................................8
HANDSFREE VOLUME SLIDER .............................................................................................................8
RECALL KEY............................................................................................................................................8
PROGRAMMING THE CLOCK - .............................................................................................................8
SET KEY...................................................................................................................................................9
HOUR KEY ...............................................................................................................................................9
MINUTE KEY............................................................................................................................................9
BACK SPACE ( ) KEY .......................................................................................................................9
CALL TIMER.............................................................................................................................................9
MUTE KEY AND INDICATOR...................................................................................................................9
BASIC OPERATION .................................................................................................................................9
REDIAL KEY.............................................................................................................................................9
PAUSE FUNCTION ................................................................................................................................10
HEADSET KEY AND INDICATOR.......................................................................................................... 11
HANDSFREE KEY AND INDICATOR.....................................................................................................11
DATA PORT AND SWITCH..................................................................................................................... 11
3. HANDSFREE OPERATION .............................................12
HANDSFREE MICROPHONE................................................................................................................12
USING THE HANDSFREE KEY.............................................................................................................12
HINTS FOR HANDSFREE OPERATION ...............................................................................................13
4. HEADSET OPERATION ..................................................13
BASIC OPERATION ...............................................................................................................................14
HEADSET/HANDSET/HANDSFREE MODES .......................................................................................14
TRAINEE/SUPERVISOR MODE............................................................................................................14
TRAINING MODE...................................................................................................................................14
SUPERVISOR MODE.............................................................................................................................15
SILENT RINGING FEATURE .................................................................................................................15
5. ADVANCED NETWORK OPERATION............................17
PAUSE FUNCTION WHEN DIALING .....................................................................................................17

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HOLDING AND TRANSFERRING CALLS .............................................................................................17
USING THE MEMORIES........................................................................................................................17
6. MEMORY FEATURE OPERATION..................................18
NON-VOLATILE MEMORIES (BATTERY FREE PERMANENT STORAGE).........................................18
EEPROM MEMORY FEATURE..............................................................................................................18
CASCADE DIALING ...............................................................................................................................19
MEMORY LOCK .....................................................................................................................................19
7. INSTALLATION................................................................20
UNPACKING...........................................................................................................................................20
GENERAL SETTING-UP ........................................................................................................................20
LOCATION..............................................................................................................................................20
WALL MOUNTING..................................................................................................................................20
WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH PHONE) ...............................22
PROGRAMMING THE CLOCK ..............................................................................................................23
LINE CONNECTION...............................................................................................................................23
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION.............................................................23
MESSAGE WAITING LIGHT COMPATIBILITY ......................................................................................23
HEADSET MIC ADJUST CONTROL.....................................................................................................24
TO MAKE A HEADSET MIC LEVEL ADJUSTMENT : ............................................................................24
HEADSET POLARITY SWITCH .............................................................................................................24
HANDSFREE MIC ADJUST CONTROL.................................................................................................25
DATA PORT SWITCH .............................................................................................................................27
SHARED MODE .....................................................................................................................................27
SPLIT MODE ..........................................................................................................................................27
8. GENERAL CARE AND MAINTENANCE.........................28
CLEANING .............................................................................................................................................28
9. THUNDERSTORMS.........................................................29
10. WARRANTY - 10 YEARS ..............................................30
TERMS OF WARRANTY........................................................................................................................30
WARRANTY COVERAGE ......................................................................................................................30
WARRANTY CLAIM AND NON-WARRANTY REPAIR PROCEDURE ..................................................30
ADDITIONAL SUPPORT SERVICES .....................................................................................................31
WORKSHOP SERVICE FEES ...............................................................................................................31
QUOTATIONS.........................................................................................................................................32
11. SERVICE CENTRES......................................................32
QUICK REFERENCE GUIDE ..............................................16

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1. FEATURES
• 10YEARWARRANTY–partsandlabour
• Tonedialing
• HandsfreeSpeakerphone
• Headsetfunction
• Large16digitLCDdisplay
• Userprogrammable12hourreal-timeclockdisplay
• “Timer”Functionprovidedforcalldurationindication
• Total20Non-Volatilememories(batteryfreepermanentstorage)
• 10onetouchmemories
• 5one/twotouchmemorywithmemoryprotectionswitch
• StoreKey
• Flash,Pause, and canbestored
• SuperbrightLEDringerlampallowsvisualringingindication
• Built-inMessageWaitingoptiontosuitanyneon(80VDC)typemessagewaiting
systemANDEricssonBP250MessageWaiting(othersystemtypesoptional)
• Recallfacilitywith100mSashtiming
• RedialandPausefunctions
• Userselectableringervolumeandpitch
• MuteKeyandindicator-forprivacyonHandset,HandsfreeandHeadsetmic
• DataPortandSwitchtoallowlinesharingandsplitting
• Builtinheadsetsocket,withadjustmentstosuitawiderangeofheadsettypes
• AdjustableHeadset/Handset/Handsfreehearinglevelwithslidervolumecontrol
• HeadsetCablePolaritySwitchtosuitbothcommon(”Normal”and”Reversed”)
Headsetplugwiringmodes

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• HandsfreeandHeadsetMicrophonesensitivityAdjustments
• Mid-callmodesupport(changebetweenHeadset,HandsfreeandHandsetduring
acallinanyorder)
• Trainee/SupervisorModeallowsbothaHandsetuserandaHeadsetusertobe
onlinesimultaneouslywithouttheneedforaHeadsettrainingcordoradaptor
• “SilentRinging”featureforHeadsetusersallowstheringingtobeheardinthe
Headsetonly(keepscallcenternoiselevelsdownbyeliminatingthesoundof
ringingduringincomingcalls)
• Compatiblewithdirectlines,intelligentnetworksandPABXs
• CallWaitingcompatible
• TelstraCustomnetcompatible
• Linepowered,unaffectedbymainspowerinterruption
• REN(RingerEquivalenceNumber)=0.68allowsmultipleparalleldevicesonthe
samelinewithoutloadingincomingring
• Alpha-numerickeypadallowsfullaccesstoservicesthatrequiretheenteringof
numeralsandletters
• Fullymodularconnectionprovidesmaximumeaseofinstallationondeskorwall
• HearingAidcompatibletosuit“T-switch”typehearingaids

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2. GENERAL CONTROLS AND INDICATORS
FIGURE 1A: TOP VIEW
FIGURE 1B: BOTTOM VIEW

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RINGER/MESSAGE WAITING INDICATOR
There are two different functions:
RingIndicator: Flashes when the telephone rings with an incoming
call.
Message-WaitingIndicator: Illuminateswhenamessageiswaitinginyourvoicemail
system(dependsonsystemcompatibility).Thebuilt-
inMessageWaitingoptionsuitsanyneon(minimum
80VDC)typemessagewaitingsystemandalsothe
telephonehasEricssonBP250MessageWaitingbuilt-in
(othersystemtypesareoptionalextras).
RINGER HI/LO/OFF SWITCH
ThethreeavailablepositionsallowselectionofOFF(nosound),LOWvolume,and
HIGHvolumeofthetelephone’sringingsoundduringanincomingcall(Figure1B)
RINGER PITCH CONTROL
Thepitchofringingsoundmaybealteredbyrotatingthecontrol.
ALPHA-NUMERIC KEYPAD
Thestandardnumericdigitsareavailablefornormaldialing.Thealphabeticcharacters
areprovidedforVoiceMailandTelstraCustomnetapplications.
CRADLE SWITCH
Locatedinthehandsetcradle,thisplasticleverisdepressedbythehandset(when
placedinthecradle)tocutofftheline.Note:Depressingthiscradlelevertoobriey
when intending to terminate a call may result in an accidental “hookash” that will
inadvertentlyplacethecallonhold-thisisknownas“phantomcalls”becausethe
heldcall willprobably ringagainat yourextension withina fewminutes(the other
partywillhavehungup,soitwillseemasifyouwerecalledbyaphantom,hence
thename“phantomcalls”).Ifyouexperiencethisproblem,whenterminatingyourcall
pleasedepressthecradleleveralittlelongerbeforemaking/receivingyournextcall
(i.e.phantomcallsarenotasystemortelephonefault).

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EARPIECE VOLUME SLIDER
UsedtoadjustthehearingleveloftheHANDSETandHEADSET.Settomidwayfor
normallisteninglevel.Adjustmentduringaconversationwillnotbedetectedbythe
otherparty.
HANDSFREE VOLUME SLIDER
UsedtoadjustthevolumeofsoundfromthespeakerwheninHandsfreemode.
RECALL KEY
For use with PABX systems to invoke special PABX facilities such as call-hold or
call-transferwhichmaybeavailableinyourPABX.Itissometimesreferredtoasthe
“Flash”buttonor“Facility”button.Tolearnhowtouseitpleaseconsultyourtelephone
hostsystem’smanual.
PROGRAMMING THE CLOCK -
seeFigure2fordiagramofSet,HR,MinKeys&BackSpace( )keys
Refertoprogrammingtheclock(seeInstallationsection)
FIGURE 2

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SET KEY
Usedtosettheclock.
HOUR KEY
Usedtosettheclockhour.
MINUTE KEY
Usedtosettheclockminutes.
BACK SPACE ( ) KEY
Allowseditingoftelephonenumberinstoreoperation
CALL TIMER
Whenacallisinprogress,theword“TIMER”onthedisplay.Whenthecallisterminated,
thecalldurationwillbeautomaticallydisplayedfor6seconds.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the Handset, Headset and Handsfree
microphonestoallowusersprivacy.Theredlightindicateswhenthemutecondition
isactive.PressMUTEagaintoreleasethemutecondition.
BASIC OPERATION
IQ560Ecanbeusedinthesamewayasanormaltelephone;simplylifttheHANDSET
toansweranincomingcall,orlifttheHANDSETanddialontheKEYPADtocommence
anoutgoingcall.Pleaserefertoothersectionsfordetailedoperationinstructions.
REDIAL KEY
Presstoredialthelastnumberpreviouslydialed,whichmaybeupto32digitslong.
Whenpressedwhilestillon-line,thetelephonewillclearthatcallandretrythenumber.
Itcanbeusedinhandset,handsfree,andheadsetmodes.Dialingmorethan32digits
duringonecallwillcauseerasureoftheentirenumberfromtheREDIALmemory.

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EXAMPLE: TO REDIAL LAST NUMBER
1.LiftHANDSET,orpressHANDSFREEorHEADSET,
2.PressREDIAL(telephoneredialslastnumber).
EXAMPLE: DIRECT REDIAL OF LAST NUMBER
1.LiftHANDSET,orpressHANDSFREEorHEADSET,
2.Dialanumber,butnditengaged,
3.PressREDIAL;thetelephonewillautomaticallyclearandre-connectthe
line.Thenumberwillthenbere-dialled.
PAUSE FUNCTION
ThePausecommandmaybeneededifyourphoneisconnectedtocertaintypesof
PABXortoanynetworkwhereatwosecondpauseisrequired(e.g.betweeninternal
andexternaldialtones).
For manual dialing:
1.LiftHANDSET,
2.Dialanydigitsrequiredbeforethepause,
3.PressPAUSE(telephonewaitsfor2secondsbeforeproceeding),
4.Dialtheremainingdigits.
For memory usage (storage procedure) to cause the telephone to pause for 2
seconds in a sequence:
1.LiftHANDSET,orpressHANDSFREEorHEADSET,
2.PressSTORE,
3.Dialdigitsrequiredbeforethepause,
4.PressPAUSE,
5.SelectandpressdesiredMEMORYKEY,
6.ReplaceHANDSETorpressHANDSFREEorHEADSET.
Whendialed,thisstorednumberwillPAUSEattheappropriateplaceinthedialing
sequence.