Interquartz E2 User manual

1
CONTENTS
FEATURES........................................................................................................... 4
IMPORTANT NOTES............................................................................................ 5
SETTING UP......................................................................................................... 6
Unpacking
Installation
Programming the Clock
Line Connection
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION........................... 8
PBX Recall Button Settings
Location
Wall Mounting
Wall-mount bracket ( Optional not included with phone )
GENERAL CONTROLS AND INDICATORS........................................................13
Handsfree Button ( E3 only )
On Hook Dial Button ( E2 only )
Mute Button
Store Button
Redial Button
Clock/Time and Start/Stop Buttons
Ringer Indicator
Ringer Volume Switch
Ringer Pitch Control
Tone / Pulse Switch
Hang-up Function
Alpha-Numeric Keypad
SPECIAL FUNCTIONS .........................................................................................16
PBX Recall Button
Mute Button
Tone/Pulse Switch
Memories
Saving the Last Number
3C583011-XA03B Size : 204 mm (H) x 157 mm (W) A583-67.PM5 Page 11 / 40 Sheets
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GENERAL CARE AND MAINTENANCE..............................................................34
Cleaning
Failure to Operate and Service Difficulties
THUNDERSTORMS..............................................................................................35
WARRANTY .........................................................................................................36
SERVICE CENTRES.............................................................................................36
GLOSSARY ..........................................................................................................37
Speed - dialling
Storage Procedure
Preservation of memory contents
Cascadable Memories
Tone Button
Backspace Button ( < )
Pause Button & Automatic Pause Insertion
EEprom Memory Feature
E3/E2 QUICK REFERENCE GUIDE.....................................................................18
OPERATION-OUTGOING CALL..........................................................................27
Handset Operation
Handsfree and On Hook Dial Operation
Preview Dialling
Redial Button
Using A Memory
OPERATION-INCOMING CALL ...........................................................................29
Handset Operation
Handsfree Operation ( E3 Only )
HANDSFREE FEATURE OPERATION ................................................................30
Volume Slider
Handsfree Microphone
Handsfree Button and Indicator
Hints for Handsfree Operation
EASYCALL AND CUSTOMNET USAGE .............................................................32
Making Outgoing Calls
Holding and Transferring Calls
* And # Buttons
Using the Memories
Compatibility Adjustments
Easycall and Customnet
Special Codes
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IMPORTANT NOTES
This Interquartz telephone has been manufactured to very high standards and is
very easy to use. Please read this manual carefully to find out how to use the
features.
Conditions of Use
This Interquartz telephone is approved for use on private branch exchange
extensions, business or private direct exchange lines. The Austel approval
label is located on the telephone.
The Austel permit no. for these products are A93/34M/0470 (E2)
A93/30C/0471 (E3)
The REN number of these telephones is 1.0.
If you wish to connect any other equipment to the line, add the REN
numbers of each piece together and ensure that the total does not exceed 3.
If too many phones are connected to the line, the circuit may be overloaded
and your telephone may not ring.
Not all telephone devices have the same REN.
Emergency Calls
"000" calls can be made on this telephone, for the purpose of making calls to
the emergency service. An access code may also be required before
dialling the emergency number, if the phone is connected to a PABX.
FEATURES
* Alpha-numeric Keypad
* Large 16 digit LCD Display
* 10 one-touch repertory dialling memories
* 5 one-touch/two-touch repertory dialling memories
* Last number redialling
* Direct Redial feature allows the re-try of a busy number
* On Hook dialling operation (E2) or Handsfree operation (E3) with speaker
volume control
* Mute Function
* Back Space Editing for stored telephone number
* Storable Time-Break Recall or Manual Earth Recall
* User Selectable four PBX Time-Break Recall Timings
* Manual and storable access pause
* Automatic insertion of pause for PBX trunk access
* Call progress monitoring (On-Hook Dialling) with automatic 60s time-out with
off-line warning beep for automatic termination of unanswered call
* Storable On Hook, Off Hook & On Hook Dial Function
* Ringer indicator & Ringer Hi/Lo/Off volume control
* Ringer pitch control
* User programmable 12/24 hour real-time clock display
* " Timer " function provided for call duration indication
* Manual Earth Recall
* Special pre-programming service available to provide pre-determined memory
contents. Impossible to accidentally erase.
* Preview dialling option.
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7. if you decide to cancel the pause function described in item 6 above,
repeat step 6 but skip step b.
7. press CLOCK / TIMER,
a "beep" tells you the new time will be displayed,
a "boop" tells you the old time will be displayed - there was an error in your
procedure, please try again.
LINE CONNECTION
This telephone is supplied with a "Telecom-style " plug Type 603 for
connection to the network via a complementary Type 610 socket (not
supplied ). Pins 2 and 6 comprise the speech and dialling pair, with pin 1
being reserved for earth recall where required. The type 603 plug can be
removed to utilise the RJ45 plug also provided. Other types of plugs and
cords are available on request.
5. if PM, enter 1,
6. if you prefer 24-hour mode, enter 2,
PROGRAMMING THE CLOCK
Example: 5:09
1. press STORE,
2. enter the hour, eg. 5,
3. enter the minutes (must be two digits), eg. 09,
4. if AM, enter 0,
SETTING UP
UNPACKING
The carton contains the following :
* telephone body and handpiece,
* coiled cord and line cord,
* operating manual,
* batteries ( 2 for E2, 4 for E3 ).
INSTALLATION
This telephone is designed to plug into the telephone socket using the line
cord provided. Other types of line cords and plugs are available on request.
Please follow the steps below.
1. connect the handset cord and line cord to the appropriate Modular Jacks
(see Fig. 5).
2. fit the batteries to the BATTERY COMPARTMENT. Locate the battery
compartment on the base of the telephone, marked "WARNING: unplug the
connection to the network before opening this cover". You will need to insert
a small pointed tool in the hole next to the compartment. Press down and
slide the cover open. Insert the AA batteries, making sure that they are the
correct way round. Expose and press the RESET button (See Fig. 8)
3. set the PULSE/TONE, RINGER VOLUME, SPEAKER VOLUME to their
correct settings to suit your application,
4. set the hidden switches located under the lower memory index card and in
the switch compartment on the phone's underside to suit your application
(consult INTERQUARTZ for the proper settings), see later in this section
for details of the settings available.
5. connect the LINE CORD to your phone system's socket or outlet,
6. if your telephone system requires a pause after the first digit while an
outside line is selected for you, use the following sequence so that the
telephone will remember to insert the pause for you;
a. press STORE,
b. press the digit you normally dial for the outside line (usually 0),
c. press STORE again,
d. press * (star)
a "beep" tells you the number will be stored,
a "boop" tells you the number won't be stored - there was an error in your
procedure, please try again,
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TABLE 1 TIMED
BREAK OPTIONS SWITCH A
100MS
200MS
350MS
700MS
LEFT
LEFT
RIGHT
TABLE 2
SWITCHES
LEFT
RIGHT LEFT
RIGHT
RIGHT
SWITCH B
DESCRIPTION RIGHT LEFT
LCD PROMPT
F/E SELECT
TIMING
SWITCH B
TIMING
SWITCH A
GENERAL/
EEPROM
ENABLES/DISABLES THE LCD PROMPTS-SEE TOP OF THIS
PAGE FOR LOCATION OF PROMPTS
SELECTS FLASH OR EARTH RECALL MODE OF PBX RECALL
TIMED BREAK TIMING SELECTION
TIMED BREAK TIMING SELECTION
GENERAL
SEE TABLE 1
SEE TABLE 1
DISABLE
FLASH
EEPROM
SEE TABLE1
SEE TABLE1
EARTH
ENABLE
SELECTS WHETHER THE EEPROM CONTROLS THE TOP 5
MEMORY BUTTONS OR NOT
SELECTS EEPROM
MODE IF REQUIRED
FLASH TIMING
SELECTORS -
SWITCH A (SEE TABLE 1)
FLASH TIMING
SELECTORS -
SWITCH B (SEE TABLE 1)
TECHNICAL ADJUSTMENTS - FOR CORRECT
OPERATION
CAUTION : Please exercise care when adjusting all selectors described, as they and
their surrounding electronic components may be damaged by rough treatment. It is also
recommended that all adjustments be made with the telephone disconnected from the line.
PBX RECALL BUTTON SETTINGS
To achieve compatibility with all systems, the PBX RECALL button may be
selected to execute either Earth Recall or Timed Break ( Hook Flash ) by
switches on the telephone's underside.
1. Determine the setting required for your system.
2. Set HF/E switch as required.
3. If HF is selected set the HF TIME switch to suit your system (if in doubt,
contact your systems supplier).
The telephone, unless pre-set by your dealer, will be factory-set on HF and 100ms.
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WALL-MOUNT BRACKET (Optional not included with phone)
NOTE : The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated are
available from your authorised Interquartz dealer.
FIGURE 3
TELEPHONE
LINE CORD
WALL MOUNT BRACKET
(OPTIONAL, NOT SUPPLIED)
MODEL IQ 235
LOCATION
The telephone should be placed on a desk, table or shelf where it is not likely to
be pushed off. If the unit is to be wall-mounted, it should be seated securely on
the WALL MOUNTING BRACKET. Avoid excessive heat, damp, dust, direct
sunlight, vibration, and other appliances or devices which may transmit or emit
electrical or electromagnetic radio frequency noise or signals (e.g. computers,
welders, pagers).
WALL MOUNTING
1. Fit the optional WALL MOUNT BRACKET (optional, not supplied) to the wall
and attach the WALL MOUNT BRACKET to the underside of telephone,
2. To enable the HANDSET to be supported in the cradle, follow the procedure
shown in Figure 2 to reverse the HANDSET RETAINER.
1. Release
Phone number Plate
HANDSET
RETAINER
2. Insert Screw Driver into
slot and then pry to
release HANDSET RETAINER
4. HANDSET RETAINER
3. Insert the HANDSET
RETAINER for wall
mount
FIGURE 2
WALL MOUNT BRACKET
(OPTIONAL, NOT SUPPLIED)
MODEL IQ 235
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HATCH COVER
EEPROM
MEMORY BUTTONS
INSERT MEMORY
CARD COVER
LINE CORD
MODULAR JACK
HOLE FOR
WALL MOUNTING
HANDSET CORD
MODULAR JACK
BATTERY
COMPARTMENT
GENERAL CONTROLS AND INDICATORS
HANDSET NAME PLATE
KEY PAD
FUNCTION BUTTONS
INSERT FUNCTION
CARD COVER
HANDSET CORD
ON HOOK DIAL BUTTON (E2) MUTE BUTTON HANDSFREE BACKSPACE REDIAL BUTTON PBX RECAL
HANDSFREE BUTTON (E3) MICROPHONE BUTTON BUTTON
RINGER
HI/LO/OFF SWITCH
RINGER PITCH
CONTROL
TONE/PULSE SWITCH
FIGURE 5
HOLE FOR
WALL MOUNTING
ON HOOK DIAL VOLUME (E2)
HANDSFREE VOLUME (E3)
RINGER
INDICATOR/
MESSAGE
WAITING LIGHT
PBX RECALL
BUTTON
BACKSPACE
BUTTON
HANDSFREE
MICROPHONE
IQ 235 WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH
PHONE)
Please note:
1. The wall bracket may be secured onto the wall by using mounting holes "E" and "F"
2. Lugs to break off before wall mounting the phone.
FIGURE 4
MOUNTING HOLE "F"
MOUNTING
HOLE "E"
LUG "D"
PIVOT FOR SWING-OUT
PLATE USED FOR
MODEL IQTEL 25
LUG "A"
LUG "C"
LUG "B"
BREAK OFF LUGS
"B" and "D"
"A" and "C"
"A" ONLY
TELEPHONE MODELS
IQ 90
IQ 250
IQ 350
IQ 450
IQ 550
IQ E2
IQ E3
IQTEL 80
IQTEL 300
IQTEL 500
IQTEL E1
IQTEL E2
IQTEL E3
IQTEL ET
IQTEL 25
IQ 300
9853 XT
9835 MKII
9836
9837
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CLOCK/TIMER AND START/STOP BUTTONS
To program the clock, see the "SETTING UP" section,
To start the timer press CLOCK/TIMER and press START/STOP, to stop it
press START/STOP, to restart it press START/STOP again.
RINGER INDICATOR / MESSAGE WAITING LIGHT
Flashes when the telephone rings with an incoming call. It may also function as
a "Message Waiting" indicator ( optional-consult your Interquartz dealer).
RINGER VOLUME SWITCH
Located on the base of the unit ( see Figure 5 ). Move switch to select no sound
( OFF ), muted sound ( LOW ) or full sound ( HIGH) for ringing on incoming call.
RINGER PITCH CONTROL
Located on the base of the unit ( see Figure 5 ). Rotating this knob alters the pitch
of the ringing signal. Useful where there is more than one phone in a room.
TONE / PULSE SWITCH
Located on the base of the unit ( see Figure 5 ). Used to select the correct dialling
mode, either TONE or PULSE.
HANG-UP FUNCTION
If the Cradle Switch is tapped or the On Hook Dial or Handsfree modes terminated,
the line will be released automatically. After approximately 2 second, the dial tone
will be heard and dialling may be commenced after a brief pause. This function
prevents the false transmission of a Hook Flash or Timed Break signal from the
Cradle Switch.
Caution: Tapping the Cradle Switch (as recommended in some PABX
extension user guides) will not create a Hook Flash or Timed Break signal; it
will only hang up the call.
ALPHA-NUMERIC KEYPAD
A standard 4 x 3 configuration for manual dialling and for numeric entries during
MEMORY programming. The alphabetic characters are provided to complement
enhanced system features which may be available in your system.
HANDSFREE BUTTON ( E3 only )
Press to switch the handsfree mode on or off. The red indicator below the button glows
when the mode is on.
This feature is storable in memory.
ON HOOK DIAL button ( E2 only )
Used to monitor an outgoing call. In this mode you may dial and listen to the call's
progress without lifting the handset. Lift the handset to speak.
MUTE BUTTON
When pressed, it cuts off transmission from the handset or handsfree (E3 only )
microphones to allow user privacy. The red light indicates when the mute condition
is active. Press MUTE again to release the mute condition.
STORE BUTTON
Used for storing numbers in the memories.
REDIAL BUTTON
Press to redial the last number previously dialed, which may be up to 32 digits
long. When pressed while still on-line, the telephone will clear that call and retry
the number. It can be used in handset, handsfree, and on hook dial modes.
Dialling more than 32 digits during one call cause erasure of the entire number
from the REDIAL memory.
SIMPLIFIED EXAMPLE 1: TO REDIAL LAST NUMBER
1. Iift HANDSET
2. press REDIAL
SIMPLIFIED EXAMPLE 2: DIRECT REDIAL
1. Iift HANDSET or press HANDSFREE,
2. dial a number,but find it engaged,
3. press REDIAL; the telephone will automatically
clear and re-connect the line and
re-dial the last number.
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FIGURE 6 : EEPROM MEMORY BUTTONS
v
START /
STOP TONE CLOCK /
TIMER ON / OFF HOOK STORE
SAVING THE LAST NUMBER
To keep a previously-dialled number for later use, press store and a free
MEMORY button respectively. The number will then be stored in that
memory, providing it does not exceed the 24 digit capacity of the memory.
SPEED - DIALLING
When storing a number, you can add a " speed -dialling" command to the start
of the number. This makes dialling faster and easier.
* The "H" (upper-case) command, entered by pressing the HANDSFREE button
(ON HOOK DIAL FOR E2) in step 2 of the following storage procedure, activates
the HANDSFREE (ON HOOK DIAL FOR E2) function during dialling so that you
can make a handsfree or on hook dial call just by pressing the memory button
once it is programmed.
* The "h" (lower-case) command, entered by pressing the ON/OFF HOOK button in
step 2 of the following storage procedure, activates the MONITOR SPEAKER
(both E2 and E3) during dialling so that you can start a call just by pressing the
memory button after it is programmed. To speak, remember to press
HANDSFREE (if you have the E3) or lift the HANDSET. If you don't, the phone
will hang-up automatically in 60 seconds after a warning tone. To shorten the
hang-up time to 5 seconds after the number is dialled, add another "h" after the
number in the storage procedure. This can be used for PABX, Easycall, or
Customnet facility codes.
COMPARTMENT UNDER HINGED COVER BELOW DISPLAY
5 MEMORY BUTTONS
CONTAINING 5 ONE TOUCH AND 5 TWO TOUCH MEMORIES BELOW DISPLAY
SPECIAL FUNCTIONS
PBX RECALL BUTTON
For use with PABX systems. When the PBX RECALL button is pressed, special
PABX facilities such as call-hold, call-transfer, available as services in your
PABX, may be invoked. The PBX RECALL command may also be stored in a
memory if required (NOT EARTH RECALL MODE).
To achieve compatibility with all systems, Earth Recall and Hook Flash (also
known as Timed Break) modes of the PBX RECALL signal can be selected.
See the section entitled "SETTING UP" for further details.
MUTE BUTTON
When pressed, it cuts off transmission from the handset or handsfree (E3 only)
microphones to allow users privacy. The red light indicates when the mute
condition is active. Press MUTE again to release the mute condition.
TONE/PULSE SWITCH
Used to select the dialling mode to suit your telephone system, either TONE
(DTMF) or PULSE (DECADIC). Where possible, use TONE mode to speed-up
dialling, or to gain access to answering machines or voice mail systems.
MEMORIES
The five EEPROM memory buttons near the display have five "ONE TOUCH"
memories and five "TWO TOUCH" memories. The TWO TOUCH memories
are accessed by pressing the same memory button twice in quick succession.
There are ten more memory buttons in two rows below the zero button which
each contain a ONE TOUCH memory. Each memory can contain 24 digits.
Plaese see the "EEPROM MEMORY FEATURE" section for details
about special programming for the EEPROM Memories.
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1918
This key gives a Hook Flash which is
storeable and appears on the Display
as an F.
To delete the last digit when storing,
press this.
Every time this is pressed, a Pause of 2.5
seconds is introduced.It is storeable, and
appears as a blank on the Display.
Press this key if you wish to dial the last
telephone number again.
This is storeable and appears on
the display as an h.When stored
in front of a number it gets a telephone
line and starts dialling.When stored at
the end of the number if desired, it
releases the line. If it is stored only in
front of a telephone number to get
a line and dial, the line will be released
60 seconds later when connection is not
made. Press PAUSE Key to extend for
another 60 seconds.
A 16-Digit liquid Crystal
Display.
Optional prompts work in
conjunction with the top
row of memory keys for
status indication.
Pressing it will reset and start the
timer or stop it, if theTimer is
already running.
Press this if you want to change to
' TONE ' dialling during a call if you
usually use ' PULSE ' dialling.
Press it to select between
CLOCK andTIMER
Each of these 5 Memory Keys can
store two 24-digit numbers.
May be controlled by
an optional EEPROM.
Each of these 10 Memory Keys can
store 24-digit numbers. Press once to
enter, or to dial the number.
The switch is to select a louder or quieter
Ringer or to turn the Ringer off.
E3 / E2 QUICK REFERENCE GUIDE
This indicator blinks when the telephone
rings.
May also glow or flash to indicate optional
" Message Waiting " feature.
FIGURE 8
Press this to reset the telephone when
it appears that the operation is not nomal.
HANDSFREE VOLUME
This is to adjust the loudness of the sound
received through the londspeaker.
To store anything, press this key first of all.
Enter the digits or a code then press
a Memory key to complete it.
This is to select between Pulse or Tone
dialling.
Tone Pulse
Press this key if you wish to use the
telephone without lifting the handset. Press this to cut off transmission. Press again to resume.
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CASCADABLE MEMORIES
The contents of more than one MEMORY can be 'cascaded' or added
together during a call to create a longer dialling sequence by pressing the
required MEMORY buttons in the desired order. This feature can be used to
store
unusally-long numbers which may exceed the digit capacity of any
individual MEMORY.
TONE BUTTON
Used when the telephone is normally set to PULSE on theTONE / PULSE
switch but tone dialling is needed at some point in the call. Any digits dialled
after the TONE command will be sent in tone format. The TONE command
can be stored in a memory.
BACKSPACE BUTTON ( < )
To remove the last digit during the storage procedure, press this button once.
PAUSE BUTTON
Used for both manual and memory dialling. Pressing the PAUSE button will
cause the telephone to delay all following dialling functions for 2.5 seconds
after which further dialling may commence. To prematurely terminate the
pause period, press the PAUSE button as a 'hurry-up' to commence follow-on
dialling. The pause command may be needed if your phone is connected to
some types of PABX or to any network where a pause is required, e.g.
between internal and external dial tones. Contact your system supplier or
authorised Interquartz dealer if assistance is required. If required, multple
PAUSE entries may be used to extend the total PAUSE duratioin to suit your
telephone network.
For MEMORY Usage
Example : To store the telephone number 457 5000 in a one-touch memory
location, on a telephone connected to a system whose access
code is 0 followed by a 4 second pause.
Storage procedure: 1. press STORE,
2. dial 0 on ALPHA -NUMERIC KEYPAD,
3. press PAUSE,
4. dial 457 5000 on ALPHA-NUMERIC KEYPAD,
5. press MEMORY button once.
a "beep" tells you the new number will be stored.
a "boop" tells you the number won't be stored, there was an error in
your procedure, please try again.
10 MEMORY BUTTONS CONTAINING 10 ONE TOUCH MEMORIES
FIGURE 7
Storage Procedure
1. press STORE,
2. if you want speed-dialling, press HANDSFREE (ON HOOK DIAL FOR
E2) which becomes "H" on the display, or ON/OFF HOOK (becomes "h" on
the display),
3. enter the desired digits to be stored (and any of the following 1 - 9, 0, *, #,
PAUSE, TONE, PBX RECALL),
4. press the desired MEMORY button either once for a "ONE TOUCH"
memory (any memory button), or twice for a "TWO TOUCH" memory (only
the top row near the display).
a "beep" tells you the new number will be stored,
a "boop" tells you the number won't be stored - there was an error in your
procedure, please try again.
Preservation of memory contents
Using Alkaline batteries will preserve the contents of the memories for more
than 12 months. On request, a permanent program chip may have been
installed in your telephone (called an EEPROM) by INTERQUARTZ. This
program can control only the five memory buttons near the display. Using the
EEPROM, these memories cannot be erased either accidentally or by flat
batteries (other functions may be affected by flat batteries, however). See the
"EEPROM MEMORY FEATURE" in this manual.
v
v
*#
0
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EEPROM MEMORY FEATURE
An E2 or E3 can be fitted on request with an Electrically-Eraseable
Programmable Read-Only Memory (EEPROM) chip. The EEPROM
provides non-eraseable (except by Interquartz) pre-set codes for the 10
Memores accessible from the five EEPROM Memory buttons located near
the display (five ONE TOUCH and five TWO TOUCH memories).
Long and complex phone numbers and system or network facility codes can
be installed to eliminate the need to consult confusing system user guides.
Custom-programming can enhance and simplify phone and network
operation, thereby reducing the demands on staff training. The display can
provide visual feedback to indicate the status of system parameters which
are under the control of the EEPROM Memories.
If the chip is fitted the EEPROM Memory buttons cannot be manually
programmed.
Programming Options
The Memories can contain all digit 1 to 9 and 0, plus*, # and ABCD DTMF
tones. In addition, specialised characters are available to control the
telephone's operatioin. They are described in the following documentation.
Please consult the glossary at the back of this manual for explanation of any
confusing terms.
CHARACTER PURPOSE
Letter O 1) phone dials immediateiy after pressing a Memory button
in On Hook Dial mode (O must be first in the memory
sequence).
2) phone hangs up after 60 seconds if undisturbed(i.e.don't
lift handset or touch On Hook Dial (E2)/Handsfree (E3)
button)
3) shows on display as letter "h" (lower case).
4) if also placed at the end of the character sequence for a
memory, will cause hang-up 5 seconds after the last
digit is dialled.
5) equivalent to the use of the ON/OFF HOOK button
when storing Memories manually.
Dialling procedure : 1. Iift HANDSET or press HANDSFREE,
2. press MEMORY once, and listen for confidence BEEP,
3. telephone dials 0, waits for 2.5 seconds, then dials 457 5000.
AUTOMATIC PAUSE INSERTION
In the event that your telephone network requires a PAUSE after dialling an access
code (such as trunk line access via a PABX ), the telephone can be programmed
to automatically insert one pause or two pauses after that access code is dialled to
commence an out-going call.
EXAMPLE : Automatic pause is required for a system using trunk access via digit 0.
1. press STORE
2. press 0 (trunk access digit),
3. press STORE,
4. press * , and listen for confidence BEEP.
During either manual or memory dialling of any number commencing with the digit 0, the
telephone will automatically insert a pause (i.e. a waiting period) before proceeding with
further dialling. Having programmed this feature both manual and memory dialling
procedures are simplified and, when programming MEMORIES, it is no longer necessary
to include a PAUSE command in the number sequence.
lf your telephone system requires a PAUSE time longer than 2.5 seconds, press PAUSE
after step 2 above and before step 3 to produce a 5 seconds automatically-inserted trunk
access PAUSE, or press PAUSE twice for a 7.5 seconds PAUSE. The AUTOMATIC
PAUSE INSERTION may be programmed to respond to an access code of one, two,or
three digits long (insert in step 2 above).
To cancel the automatic pause feature :
1. press STORE twice,
2. press *, and listen for confidence BEEP.
For Manual usage
EXAMPLE : same as above
1. lift HANDSET,
2. dial 0 on ALPHA-NUMERIC KEYPAD,
3. press PAUSE,
4. dial 457 5000 on ALPHA-NUMERIC KEYPAD,
5. telephone delays actual dailling of 457 5000 for 2.5 seconds, then
resumes automatically.
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Additional Program Elements
As well as the characters available, three phone parameters can be set in the
EEPROM :
PAUSE TIME : Affects the actual length of the PAUSE function used
both manually and stored in Memories. It should be used
if the system requires it.Available range is 900 to 8000
milliseconds.
PBX RECALL TIME: Affects the actual length of the PBX RECALL function
used both manually and stored in Memories. It should be
set to suit the system. Table 3 may help.
TRUNK LINE DIGIT: Specifies the trunk line digit associated with the
AUTOMATIC PAUSE INSERTION feature decribed in
the SPECIAL FUNCTIONS section in this manual.
Digit Capaciy
Each memory can contain 16 digits, but note that the letter P,O,F, and T use 2
space each.
Example :
To dial a number at the press of a Memory button in Handsfree mode, and insert
dashes to break up the area code and preflx.
EXAMPLE NUMBER = 034575000
MEMORY CONTENTS WILL BE = H03-457-5000
DISPLAY WILL SHOW = 03-457-5000
Letter H 1) E3 dials immediateiy after pressing a memory button in
Handsfree mode and will not hang-up automatically ( it must
be first in Memory sequence).
2) E2 dials immediately after pressing a memroy button in On
Hook Dial mode. Lift the handset to speak (it must be first in
Memory sequence).
3) shows on display as letter "H" (upper case).
4) equivalent to the use of the Handsfree (E3)/On Hook Dial (E2)
button when storing Memories manually.
Letter P 1) pauses for 2.5 seconds or any pause time set in the optional
PAUSE TIME
setting of the EEPROM, explained below.
2) shows on display as a space.
3) equivalent to the use of the PAUSE button when storing
Memories manually
Letter F 1) PBX Recall signal (also known as "timed break"or"Hookflash")
for holding and transferring calls.
2) shows on display as letter "F"(upper case).
3) equlvalent to the use of the PBX RECALL button when storing
Memories manually.
Letter T 1) if TONE/PULSE switch in Fig.5 is set to PULSE, the dialling
mode can be changed, for the duration of the call, to TONE.
2) shows on display as letter "t"(lower case).
3) equlvalent to the use of the TONE button when storing
Memories manually.
Dash - 1) introduces a 0.1 second pause during dialling.
2) shows on display as a dash (ie."-").
3) equlvalent to the use of the BACKSPACE button (held bown
for one second) when storing Memories manually.
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2726
OPERATION - OUTGOING CALL
HANDSET OPERATION
1. lift the HANDSET,
2. dial desired number (remember to use a PAUSE if necessary - see "PAUSE
BUTTON"),
3. ...and when your conversation is finished, replace the HANDSET to
terminate the call.
HANDSFREE AND ON HOOK DIAL OPERATION
1. press HANDSFREE (ON HOOK DIAL FOR E2),
2. dial desired number (remember to use a PAUSE if necessary - see "PAUSE
BUTTON"),
3. if you using the E3, you may conduct your conversation in handsfree mode
or you may lift the handset,
if you are using the E2, lift the handset when you wish to start your
conversation,
4. ...and when your call is finished, press HANDSFREE (ON HOOK DIAL FOR
E2) to terminate the call.
PREVIEW DIALLING
The preview dialling option allows you to enter a phone number into the keypad
without first lifting the handset or engaging the HANDSFREE function (E3) or
ON HOOK DIAL (E2).
1. Enter desired phone number into keypad.
2. Lift handset or press HANDSFREE (E3) or ON HOOK DIAL (E2).
3. The telephone will dial the number.
If the telephone rings while entering a number in preview mode:
1. Wait 5 seconds until the time display appears or press the backspace key
until the time display appears.
2. Answer the call by lifting the handset or pressing HANDSFREE (E3).
LCD Prompts
The display is capable of showing indicator bars known as "prompts" to indicate the
status of system facilities. The PROMPTS are illustrated below :
FIGURE 9 : LCD PROMPTS
The ONE TOUCH Memory activates the PROMPT immediately above it's button,
and the TWO TOUCH Memory deactivates it. If matching opposite code-sets are
programme into each ONE TOUCH/TWO TOUCH group, the PROMPTS can
provide a useful reminder system to the telephone user.
Example:
To enable a certain network facility (eg. Call diversion ) the code is *43*.
To disable the facility, the code is #65#.
The ONE TOUCH Memory will dail *43*, and activate the PROMPT above it. The
TWO TOUCH Memory will dial #65# and turn off the PROMPT. Thus, the user can
always check whether the activate or deactivate code was dialled last.
The prompts are disabled or enabled by the extreme right-hand switch in Fig.1.
It is advisable that all EEPROM Memory buttons contain matching opposite
(eg. set/cancel) pairs, as the switch in Fig. 1 enables all indicator prompts.
Designing a Program
When preparing a program for installation in an EEPROM. It is advisable to try it
first. This can be achieved by manually storing the required codes in the desired
EEPROM button Memories. Please refer to the "Programming Options" section
above for the equivalent keyboard entries for each program character.
LCD
PROMPT
TONE
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2928
OPERATION - INCOMING CALL
HANDSET OPERATION
When the telephone rings,
1. lift the HANDSET,
2. ...and when your conversation is finished replace the HANDSET to termi-
nate the call.
HANDSFREE OPERATION ( E3 ONLY )
When the telephone rings,
1. press HANDSFREE,
2. ...and when your conversation is finished, press HANDSFREE to terminate
the call.
REDIAL BUTTON
Press to redial the last number previously dialled, which may be up to 32 digits
long. When pressed while still on-line, the telephone will clear that call and retry
the number. It can be used in handset, handsfree, and on hook dial modes.
USING A MEMORY
See "Memories" in the "SPECIAL FUNCTIONS" section to store a number in
memory, and to see an explanation of the "H" and "h" function characters.
1. press the desired memory button,
a 'beep' tells you the number will be displayed,
a 'boop' tells you that the memory is empty - do not proceed as there is no
number in the memory redial.
2. if " H " appears before the number on the display, it will dial
immediately, and you can have a HANDSFREE ( E3 ONLY )
conversation when your call is answered,
if " h " appears on the display before the number it will dial immediately,
if the number is not preceded by " h " or " H " on the display, you can
either press HANDSFREE or lift ( ON HOOK DIAL FOR E2 ) or lift the
HANDSET to start dialling,
3. lift the HANDSET or press HANDSFREE ( E3 ONLY ) if you haven't
already done so to commence your conversation.
4. ...and when your conversation is finished, press HANDSFREE again to
terminate the call, or replace the HANDSET to terminate the call.
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HINTS FOR HANDSFREE OPERATION
As a courtesy, tell the other party that you are using the Handsfree function. He
/ She may or may not want people other than yourself to hear the conversation.
A quiet environment ensures best Handsfree performance. When HANDSFREE
is used in a noisy room or near a noise generating device, for example, a TV set,
all or part of the message may be interrupted and cannot be heard. To eliminate
this problem try to lower the noise level in the room.
During the handsfree conversation, your telephone will give priority to the
person who speaks louder when both people are talking simultaneously. Speak
ONLY after the other person pauses or stops.
If the other person complains about poor transmission, talk directly at your
telephone and from a closer distance as necessary, or lower the speaker
volume control.
If the operation of the Handsfree feature is not correct, refer to the FAILURE
TO OPERATE section.
As an alternative to the HANDSET, this feature allows you to conduct a
conversation with the mere touch of a button. ( E 3 only )
VOLUME SLIDER
Adjusts the volume of sound from the SPEAKER.
HANDSFREE MICROPHONE
Located at the front of the phone ( Fig.1 ), it's function is to reproduce your voice,
as you speak, to the other party while your telephone is in HANDSFREE mode.
Positioning of the telephone, and therefore the MICROPHONE, is important to
ensure the best reproduction of your voice.
HANDSFREE BUTTON and INDICATOR
To commence a HANDSFREE call press the HANDSFREE button; the tel-
ephone will activate the line, the SPEAKER, and the HANDSFREE MICRO-
PHONE, and the INDICATOR will switch on to provide confirmation. Dialling
and speech can then commence. Pressing the button again will terminate the
call.
Incoming Call using HANDSFREE :
1. telephone rings,
2. press HANDSFREE,
3. commence your HANDSFREE conversation.
Changing from HANDSFREE to HANDSET during a call :
Lift the HANDSET and resume your conversation; the
HANDSFREE function will switch off automatically.
Changing from HANDSET to HANDSFREE during a call:
1. press HANDSFREE,
2. replace HANDSET,
3. resume your conversation using the handsfree function.
Outgoing call using HANDSFREE ( manual or memory dialling ) :
1. press HANDSFREE,
2. dial required number on ALPHA-NUMERIC KEYPAD or press
desired MEMORY button,
3. speak as required.
HANDSFREE FEATURE OPERATION (E3)
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3332
Using the Memories
Many different numbers and codes can be stored. You may find it useful to store
some of your favourite system facility commands in the telephone for fast,
convenient access to those facilities. Consult your system User Guide and refer
to the " Special Codes " section of this manual.
Compatibility Adjustments
As can be seen from Table 3 in the INSTALLATION section, various settings
are required for different PBXs etc. It is strongly recommended that these
settings be checked for correct adjustment to suit your system or line type, as
some degradation of the telephone's performance may otherwise result.
Easycall and Customnet
All of the facilities available can be accessed by the methods described in the
User Guide available from Telstra. Note that the "Recall" button referred-to in
the EASYCALL instructions is equivalent to the PBX RECALL button described
in this manual. The alphabetic characters provided on the ALPHA-NUMERIC
KEYPAD may be applicable for CUSTOMNET applications.
Special Codes
All memories are able to store any combination of numeric entries and Special
Facility commands including PBX RECALL, ON/OFF HOOK, PAUSE, *and # in
the tone dialing mode, and TONE. Thus, normal telephone numbers and also
system service codes (for example) may be stored in the telephone memories.
EASYCALL AND CUSTOMNET USAGE
Where this telephone is used on a PABX ( telephone switchboard ) extension, or
a Direct Line with Telecom Australia's Customnet or Easycall service the follow-
ing information is important.
Making Outgoing Calls
If your phone is connected to any system where dialling must be grouped, such
as between internal and external dial tones, then the PAUSE function of the
telephone will be required. If in doubt, check with your system supplier or
Interquartz dealer, as failure to observe your system's requirements may lead
to difficulty in making outgoing external calls. If you have determined that a
pause is required by your PABX or switchboard, please consult the following
sections of this manual to select the best alternative :
* PAUSE BUTTON section,page 22
* AUTOMATIC PAUSE INSERTION section,page 23
Holding and Transferring Calls
The method used for these functions is dependent on your system type, so you
will need to check the system's Extension User Guide. The PBX RECALL
button is provided to make these functions possible in the easiest and most
convenient way. The related adjustment switches described in the INSTALLA-
TION section of this manual must be correctly set to suit your system for
correct operation. As a guide, Table 1 may help you to set the switches
correctly. Please also refer to the PBX RECALL BUTTON section for detailed
instructions.
* AND # BUTTONS
These may be used, when the TONE / PULSE switch is set to TONE position or
if the TONE BUTTON has been pressed during the call, to control special
system facilities. Consult your system User Guide to as certain their use.
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3534
THUNDERSTORMS
The telephone, in common with household electrical appliances, can be a
source of electric and acoustic shock during thunderstorms. The possibility of a
telephone user experiencing a shock is minimal. Nevertheless, customers should
be aware of some simple precautions to follow during thunderstorms:
* Use your telephone only for calls of the utmost urgency. Keep these calls
brief.
* Whilst using your telephone keep clear of electrical appliances and metal
fixtures such as: stoves, air conditioners, refrigerators, window frames and
sinks.
GENERAL CARE AND MAINTENANCE
This telephone is a precision electronic instrument. While in use and storage,
care should be taken to avoid rough handling, extreme temperature, and damp
or dirty environments.
CLEANING
NEVER use aerosol sprays or other chemical agents or substances which
leave a residue (furniture polish for example).
Use a mild detergent and a damp, clean cloth when cleaning. Do not allow
moisture to enter the telephone's interior-damage may result!
FAILURE TO OPERATE AND SERVICE DIFFICULTIES
If you are satisfied with the operation of your telephone service, your installa-
tion is completed. However, if telephone service problems occur at any time, it
is recommended that the installation procedure described in this manual be re-
checked.
If a fault occurs, try to determine if the fault is with the telephone, or with the
network or system to which the telephone is connected:
* Disconnect the "suspect" telephone, and test the line with a substitute
telephone. If the telephone service then operates satisfactorily, the fault is in
the "suspect" telephone.
* Test the "suspect" telephone on a known good line. If the fault still occurs
the fault is the "suspect" telephone.
Consult your Interquartz dealer for further advice if necessary.
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3736
GLOSSARY
PABX Private Automatic Branch Exchange. An automatic switchboard
on the customer's premises which interfaces to the Telecom
network.
EASYCALL Intelligent network direct line service provided by Telecom.
Similar feature to a PABX, for a single line.
CUSTOMNET Intelligent network direct line service provided by Telecom.
Similar feature to a PABX for many lines
OFF HOOK The "in-use" condition of a telephone.
ON HOOK DIAL The mode of operation which reproduces line audio through
a loud-speaker, but dose not allow a 2-way conversation.
HANDSFREE The mode of operation which allows a 2-way telephone
conversation through a loud-speaker.
PBX RECALL A signal sent to the host system or network (PABX, Easycall,
Customnet) from the telephone which can be used to hold and
transfer calls. There are different forms and names:
Timedbreak,Earth-Recall, Hookflash, Facility button.
NETWORK The host system to which the telephone is connected, may be a
PABX or direct line
CASCADE Dialling a number which is composed of two or more part to be
DIALLING dialled from different memories or by different methods.
EARTH RECALL Method of signalling from a PABX telephone to a PABX which
an Earth lead is connected momentarily via a low impedance
load to either the Tip or Ring Lead. Earth must be available on
pin 1 of a 610 socket.
TIMED-BREAK Method of signalling from a PABX telephone to a host system in
which the line current is interrupted for a pre-defined duration.
HOOKFLASH See "Timed-break".
Definitions provided pertain only to the context of this document.
WARRANTY
Interquartz (A'asia) Pty. Limited warrants the original purchaser against failure
under normal usage resulting from defective material and workmanship at time
of manufacture for a period of three years from the date of purchase. Proof of
purchase and date of purchase are required for determining validity of this
warranty. This warranty does not cover defects or damage due to normal wear
and tear, negligence, accidents, exposure to radiation, misuse, improper main-
tenance, lightning strikes or unauthorised repairs or modifications and excludes
freight or postage costs to/from your local authorised service centre unless
otherwise arranged. Consequential loss not included. Notification of any defect
must be made within the warranty period before a warranty repair can be
effected.
This guarantee is in addition to all other Warranties or Guarantees expressed
or implied by the Trade Practices Act or other Commonwealth or State laws
and all other obligations and liabilities on the part of Interquartz (A'Asis) Pty.
Limited.
SERVICE CENTRES
VICTORIA PH. 03-9464-3333
NEW SOUTH WALES PH. 02-9875-4011
QUEENSLAND PH. 07-3808-8008
SOUTH AUST. PH. 08-8269-2555
WESTERN AUST. PH. 08-9249-9569
TASMANIA PH. 03-6231-0888
PH. 03-6334-5555
PH. 03-6234-7177
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Manufactured by
International Quartz Limited
A Subsidiary of Chiaphua Industries Ltd.
©Copyright INTERNATIONAL QUARTZ LTD. 19983C583011-XA03B
USER MANUAL
for
electronic telephone
MODELS E2 & E3
by INTERQUARTZ BUSINESS PHONES
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