intertel Encore User manual

USER GUIDE
These are the basic instructions for the most frequently used telephone sys-
tem features. For detailed information on these and other features, refer to
the Encore Installation, Programming, and Maintenance Manual supplied
with your telephone system, or consult your system administrator. Manuals
are also provided in PDF format on the software CD-ROM. An Adobe
Acrobat Reader is needed to view the files (www.adobe.com). For technical
support, please contact the company that sold and now services your sys-
tem.
Instructions in this guide are given for both phones and single-line sets.
When the single-line set instructions tell you to “perform a hookflash,”
quickly press and release the handset hookswitch.
Phone Features
The instructions in this guide assume that the phone starting display is the
Idle Menu, unless stated otherwise. If you want to return to the Idle Menu
at any time from within other menus, press the Speaker key.
“Select <Option>” means to press the Display key opposite the indicated
menu on the display. Please note that all menu options may not be dis-
played at one time on the phone display. In this case, to display the desired
menu option, press the Scroll Down () key, or the Scroll Up () key,
until the menu option appears.
©Inter-Tel, Inc. February 2003 Doc Part No. 618.8002-4
Receiving Calls
PHONE:
— When the phone rings, you can do one of the following:
• Select Answer The Call on the display to speak handsfree.
•PresstheSpeaker key to speak handsfree.
• Lift the handset.
SINGLE-LINE SET:
— When you hear ringing tones, lift the handset.
Placing Internal Calls
PHONE:
— You can place an internal call in one of the following ways:
• Select Internal Call and select an extension from the list.
• Dial the extension number (20 - 37) and select Send Digits.
• Lift the handset and dial the extension number.
SINGLE-LINE SET:
— Lift the handset and dial the extension number.
Placing Outgoing Calls
PHONE:
— Lift the handset and select an available line in one of these ways:
• Select External Call and select an available line.
•PressaLine key.
• Dial either 9,81, 82, or 83 to select an Outgoing Group.
— Dial the telephone number you require.
SINGLE-LINE SET:
— Lift the handset and select an available line in one of these ways:
• Dial either 9,81, 82, or 83 to select an Outgoing Group.
• Dial either 51,52,53,54,55,56, 57,or 58 to seize a line.
— Dial the telephone number you require.
Putting Calls on Hold
PHONE:
— While on the call, do one of the following:
•PresstheHold key.
• Select System Hold on the display.
— To retrieve the call, select Return To Line or press flashing Line key.
SINGLE-LINE SET:
— While on the call, perform a hookflash then hang up.
— You can leave the handset on hook or use your telephone. (The call will
recall after 30 seconds. If your phone is busy, the call will ring when you
hang up.)
— to retrieve the call before the timer expires, press 5and the line number.
Busy Line Call Back
TOREQUEST ABUSY LINE CALL BACK:
— When you have tried to access a busy line:
•Phone: Select Ring Back.
•Single-Line: Perform a hookflash and dial 5.
— When the line becomes free, your extension will ring.
Redialing
TOREDIAL THE LAST EXTERNAL NUMBER DIALED:
—Phone: Select Redial Last Number.
—Single-Line: Lift the handset and dial 60.
Call Waiting
TOSEND ACALL WAITING TONE:
—Phone: Select Waiting Tone when you hear busy tone.
—Single-Line: Perform a hookflash and dial 8 when you hear busy tone.
TOANSWER AWAITING CALL:
—Phone: Either end or hold the current call and select Answer Call.
—Single-Line: Hang up or place your call on hold. The waiting call rings.
TOPROTECT AN INDIVIDUAL CALL FROM CALL WAITING TONES:
—Phone: When you are on a call, select Tone Protect on the display.
—Single-Line: While on a call, perform a hookflash and dial 66.
Paging
TOMAKE AN EXTERNAL PAGE FROM APHONE:
— Scroll down and select Paging.
—Select Public Address and make your announcement (up to 15 sec-
onds). Do not hang up if you want the paged party to answer your page.
TOMAKE AN EXTERNAL PAGE FROM ASINGLE-LINE SET:
— Lift the handset and dial 47.
— Make your announcement (up to 15 seconds). Do not hang up if you
want the paged party to answer your page.
TORESPOND TO APAGE:
When you are paged, go to the nearest station:
—At a Phone: Select Answer Page.
—At a Single-Line Set: Dial 45.
TOMAKE AN ALL-PHONE PAGE FROM APHONE:
— Scroll down and select Paging.
—SelectPage All System Phones and make your announcement.
TOMAKE AN ALL-PHONE PAGE FROM ASINGLE-LINE SET:
— Lift the handset and dial 44.
— Make your announcement.
Handset
Speaker
Programmable
Line/Feature Keys
Function Keys: Hold, Program,
Message, and Directory
Display
Display Keys
Scroll Key
Microphone
Speaker Key
with light
Mute Key
with light
Light for ringing calls
and waiting messages
Volume
Keys
Keypad Edit
Keys
Keypad

Transferring Calls
PHONE (INTERNAL CALL):
— While on the call, select Internal Transfer.
— Select or dial the desired extension. Then select Transfer or hang up.
PHONE (EXTERNAL CALL):
— While on the call, select External Transfer.
— Select a free line and dial the number. Then press Transfer.
SINGLE-LINE SET:
— Perform a hookflash.
— Dial the extension number or a line code and an outside number.
— Hang up.
Speed Dial Programming
PHONE:
—Pressthe PROGRAM key, then select Personal Speed-Dial.
— Select the location you want to program. Use the Scroll Down () key
to scroll to the locations as required.
— Select New Entry and enter the number. If necessary, you may use
Pause as one of the ten digits.
— Select Confirm.
— Enter a name, if desired, using the keypad keys. (If you want the number
only, press Cancel.)
—Pressthe Speaker key to finish programming.
SINGLE-LINE SET:
— Lift the handset and dial 62.
— Enter the location (0 - 9) where you want to store the number.
— Dial the number you want to store, up to ten digits. Then hang up.
System Speed Dialing
PHONE (PERSONAL NUMBERS):
—Pressthe DIRECTORY key.
— Select Personal Speed Dial.
— Select the number you wish to dial.
PHONE (SYSTEM NUMBERS):
—Pressthe DIRECTORY key.
— Select System Speed-Dial.
—Press Select By Name or Select By Location. Then use the Scroll
keys to locate the name you want and select it.
SINGLE-LINE SET:
— Lift the handset.
— Do one of the following:
• Dial 61 and then enter the desired personal speed-dial number (0-9).
• Dial the desired System Speed-Dial location code (7001 – 7200).
Conference Calls
PHONE:
— Scroll down to and select Internal Conference and then select the
extension OR Select External Conference and then select a free line
and dial the external number.
— When the party answers, select Conference on the display.
— Repeat to add the third party.
SINGLE-LINE SET:
— Place the first call and then perform a hookflash.
— Place the second call, perform a hookflash and dial 3.
Call Forwarding
PHONE:
— Scroll to and select Forward, then select one of the following:
• Forward All Calls
• Forward When Busy
• Forward On No Answer
— Enter an extension number OR enter 9followed by an external number
OR enter 38 to send your calls to your voice message box.
— Select Confirm.
SINGLE-LINE SET:
— Lift the handset and enter one of the following:
• Dial 151 for Forward All Calls
• Dial 152 for Forward When Busy
• Dial 153 for Forward On No Answer
— Enter an extension number OR enter 9followed by an external number
OR enter 38 to send your calls to your voice message box.
TOCANCEL CALL FORWARD:
—Phone: Select Cancel Forwarding OR select Forward and then
Forward When Busy or Forward On No Answer
—Single-Line: Lift the handset, dial the code you used for setting call for-
warding, and hang up.
TOFORWARD RINGING CALLS (PHONE ONLY):
— While you phone is ringing, select Forward The Call.
— Select an extension number or select Forward To Voice Messaging.
TOUSE FOLLOW ME FORWARDING:
— From the extension that is to answer your calls:
•Phone: Select Forward. Then select Follow Me.
•Single-Line: Dial 154.
— Enter your extension number and Ext. Lock password (default is 123).
TOCANCEL FOLLOW ME FORWARDING:
— Return to your extension and do the following:
•Phone: Select Cancel Forwarding.
•Single-Line: Lift the handset, dial 154, and hang up.
— Enter your extension number and Ext. Lock password (default is 123).
Voice Messaging
PHONE:
—Select New Voice Messages OR press the MESSAGE key and
select Voice Messaging.
— Enter your voice message box number (which is your extension num-
ber).
— Enter your voice messaging password (1111 by default), followed by #.
You have the following options:
•Play: Plays any messages waiting in your message box. While
replaying your messages the following options are available:
— Forward Message: Allows you to enter another box number.
— Next Message: Skips to the next message.
— Return Call: Places a call to the extension or outside caller (if
Caller ID was received).
•Delete All Messages: Erases all messages in your message box.
•Greeting: Allows you to listen to or record your personal greeting:
— Record Greeting: Allows you to record your greeting. Press
Confirm and then Speaker.
— Replay Greeting: Plays your greeting.
•Change Password: Allows you to enter a new voice messaging
password, up to 8 digits. Press Confirm and then Speaker.
•Monitor: Allows you to screen calls that are sent to your voice mes-
sage box. If you lift your handset, you can intercept the call and speak
to the caller. Select Monitor On or Monitor Off then press
Speaker.
•Cancel: Exits from your voice message box.
SINGLE-LINE SET:
— Dial 88, your extension number, your voice messaging password, and #.
— When you hear your message box greeting, do one of the following:
• To play your messages, dial 1. You have the following options:
— Dial # to pause playback
— Dial 2 to save this message and move to the next message
— Dial 3 to delete this message and move to the next message
— Dial 4 to go back to the start of the message
— Dial 5 to go back to the previous message
— Dial 6 to delete all messages
— Dial 7 to go back ten seconds
— Dial 8 to go forward ten seconds/Skip the time stamp
— Dial 9 + extension number to forward the message
— Dial 0 to return the call
• To program your greeting or password:
—Dial91 to change the outgoing greeting
—Dial92 to hear the current outgoing greeting
— Dial 93 to delete the outgoing greeting
— Dial 0and enter a new password