intertel AXXESS 8560 User manual

Model 8560 Phone and
Model 8660 IP Phone User Guide

MOVING ON 43
Introduction 44
Setting Preferences 44
Speed Dialing 52
Using Record-A-Call 54
Paging 55
Performing a "Hookflash" During a Call 56
Programming Your Feature Buttons 56
FINDING YOUR WAy 1
Welcome 2
About This Guide 2
About Your Phone 3
About Voice Mail 7
What You See and Hear 8
Software
Compatibility 9
GETTING STARTED 11
Introduction 12
Adjusting Your Phone's Viewing Angle " 12
. Adjusting Your Phone's LCD Contrast 12
*- Setting Up Voice Mail (~)
I
Making and Receiving Calls 16
Placing Calls On Hold 21
Placing Conference Calls 22
Transferring Calls 23
Forwarding Calls 25
Redialing a
Number 27
Displaying Information on Your Phone 28
Using aHeadset 29
Using the
Speaker and Microphone 30
Using the Message
Button 32
Accessing Your Mailbox 33
Using Voice Mail Messages 34
Using Do-Not-Disturb Mode 39
Using Reminder Messages 41
PAGE
Table 01 Contents
CONTENTS
©Inter-Tel, Inc. June 2003 printed in US

CONTENTS PAGE
Programming Direct Station Selection Buttons 0 ••• 0 ••• 0 ••• 0 •••••••••••••• 0 ••• 57
Programming Secondary Extension Buttons 0 ••• 0 ••• 0 ••••••••••••• 0 ••• 58
Using Account Codes .0 ••••••••••• 0 ••••••• 0 ••• 0 ••• 0 ••• 0 ••• 0 •••••••••• 0 ••• 59
Screening Calls 0 0 •••••••••••••••••• 0 ••••••• 0 ••• 0 ••• 0 •••••••••••••• 60
Using the Directories .. 0 •••••• 0 0 ••• 0 •• 0 0 ••• 0 ••• 0 ••• 0 ••• 0 ••• 0 •••••••••• 0 ••• 60
Programming Remote Feature Access .. 00 ••• 0 •• 0 •••• 0 ••• 0 ••• 0 •• 0 ••• 0 ••••• 00 63
Requesting
Agent Help 0 0 •• 0 0 •••••• 0 0 ••• 0 ••• 0 ••• 0 ••• 0 •••••• 0 ••••••• 65
Working in Hunt Groups 0 ••• 0 ••••••• 0 •••••••••••••• 0 ••• 0 ••• 0 •••••••••• 0 ••• 66
LEARNING MORE 0 ••••••••••••••••••••• 69
Introduction 0 ••••• 00 ••• 0 •••••• o ••••••• 0 ••• 0 ••••••• 0 ••• 0 •••••••••• 0 ••• 70
What
the Administrators Can Do for You 0 ••• 0 •••• 0 •• 0 0 •• 0 0 ••• 0 ••••• 0 0 •• 0 0 ••• 070
Frequently
Asked Questions (FAQs) 0 0 •• 0 0 ••• 0 ••••••• 0 ••• 0 •••••••••• 0 •• 0 •• 0 0 71
Default Feature Codes 0
••• 0 ••• 0 ••• 0 0 •• 0 0 •••••• 0 •• 0 ••••• 0 •••••• 0 •••••• 0 •• 0 of!];
INDEX. 0 ••••• 00 ••••• 0 ••••••• 0 ••••• 00 •••• 00 ••••••••••••••••••• 00 ••••• 77
For sales, service, or technical support, contact your local
authorized Inter-Tel dealer.
If you have questions or comments about this User Guide,
contact Inter-Tel Technical Publications at:
[email protected]
ii

Welcome .,.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 2
About This Guide ......................................... .. 2
About Your Phone ,3
Feature Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 4
LCD Menu Buttons 5
Message Indicator Lamp 6
DSS/BLF and Mini-DSS 6
IP Phone Exceptions 7
About Voice Mail , . . . . . . . . . . . . . . . . . . . . . .. 7
What You See and Hear , . . . . . . . . . . . . . .
.. 8
Software Compatibility. .................................... .. 9
Finding Your Wav
SECTION CONTENTS PAGE
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 1

WELCOME
It's time to get connected with the future using your new Model 8560 Phone and
Model 8660 IP (Internet Protocol) Phone. The
About This Guide section lists the dif-
ferent sections
of this user guide, along with a briefexplanation of the information
covered in each section.
NOTE: Because the telephone system is very flexible and programmable, the proce-
dures for using the features might vary slightly from the descriptions in this guide. If so,
your trainer or System Administrator can tell you how your system differs and how to
use the features.
ABOUT THIS GUIDE
This guide contains instructions for using the 8560 Phone and 8660 IP Phone on the
Inter-Tel® Axxessf and voice mail systems. To help you find information more
quickly, this guide is divided into four separate sections, as indicated by the tabs.
These sections include the following:
•Finding Your Way: This section provides the map for your phone and this guide.
It includes figures and general information designed to help you find what you
need.
•Getting Started: If you need to make a call, this is the section for you. It not
only includes basic phone and voice mail information, but it provides instructions
on how to perform everyday tasks, such as answering calls, making calls, access-
ing voice mail, etc.
•Moving On: Once you've got the basics down, it's time to move on to the
advanced features. In this section, you'll learn how to program speed-dial num-
bers, use remote messaging, define secondary extensions, and access other help-
ful features.
• Learning More: This is the place where the answers are. With a Frequently
Asked Question (FAQ) section and additional information about the phone and
voice mail systems, you can perform basic troubleshooting and learn more about
the system.
In addition, this guide contains an index, a list
of default feature codes, and a voice
mail flow chart for easy reference.
NOTE: If you need to access information quickly, refer to the Quick Reference Guide
attached to the front of this guide. You can also tear out the pocket guide to keep as a
handy reference for features you are likely to use while away from the office (Remote
Feature Access and Voice Mail).
2Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

ABOUT YOUR PHONE
Your phone has three basic types of buttons.
NOTE: The buttons on your phone are sometimes called "keys," which is why the
phone is sometimes called a "Keyset."
•Dialpad buttons: Allow you to enter numbers and letters.
• Feature buttons: Provide quick access to various phone and voice mail features.
• Liquid Crystal Display (LCD) menu buttons: Allow you to scroll through dis-
plays and make selections based on the active feature.
Internal Speaker Message Lamp
LCD With Six Ring and Voice LCD
Menu
16-Character Lines Volume Control Buttons
Speaker
Button
Hearing
id-Comratible
(HAC) Handse
NOTE: This is the default configuration. Your buttons may have been programmed dif-
ferently. If you are uncertain about the configuration, ask your System Administrator.
ALSO: The Model 8660 IP Phone is very similar to the Model 8560 Phone. Because
they are so similar, the information in this user guide applies to both phones unless oth-
erwise indicated. For IP Phone exceptions, see page 7.
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 3

Feature Button Functions
The feature buttons are designed to automate some of the commonly-used functions,
such as dialing an outside number. Each
of these is described in the table below.
IOUTGOING IPress 1OUTGOING 1and dial the number Place an outgoing call. 19
I CALL 01
Press an unlit I CALL 01 button or the flashing Select an outside line or answer a
19,20
or LINE button call.
~
Press~
Access an intercom call. 17
1DND 01
Press unlit or lit, DND[ Enable/disable Do-Nat-Disturb mode. 39
1CNF 01
Press 1CNF DI and dial the numbers you Place a conference call. 22
would like to add to the conference
UPress U (International Hold Symbol) Put a
calion hold. 21
........
jTRANSFER[ Press 1TRANSFERI and dial the destination Transfer a call. 23
number
Isys SPDll Press 1
SYS spoLi View or access System Speed-Dial 53
numbers.
ISTN spoLi Press 1
STN SPoll View or access Speed-Dial numbers. 52
1PAGE 01
Press 1PAGE 01
Choose a page zone to place a page. 55
IREDIALI
Press 1REDIAL IRedial a telephone number or save 27
the last number dialed.
1ft
Press. and hang up Put a
calion the speaker. 30
1MSG 01
Press j MSG 01
Leave or listen to a message. 32
1MUTE 01
Press IMUTE 01
Mute the microphone. 30
1FWD 01
Press IFWD 01 and dial the destination num- Forward calls to the specified num- 25
ber ber.
IItI.H)
Press the high or low end of the Volume but- Adjust volume during a call. 44
ton
In addition to the buttons identified in the preceding table, your phone has a Special
button
(00). Depending on how your telephone system is configured, you may need
to press this button before you dial a feature code.
NOTE: Because the telephone system allows customized feature buttons, your phone
may have been reprogrammed so that the feature buttons do not match those
described in this guide.
4Axxess® Model B560 Phone and Model B660 IP Phone User Guide

LCD Menu Buttons
In addition to the various feature buttons, your phone contains an LCD with six differ-
ent lines. The top two lines show call information and messages; the remaining four
lines display a menu, which changes according to the feature you are using.
To select an option, press the menu selection button closest to it.
If there is only one
option on a line, such as DO-NaT-DISTURB, you can press the button on either side.
DISPLAY WITH SIX
16-CHARACTER
LINES
Because the display can only support 16 characters, you may see a few abbreviations.
The most commonly used abbreviations are provided in the table below.
ACCT CODE Account Code
CNF Conference
DEST Destination
DIR Directory
DND Do-Not-Disturb
EXT Extension
MSG Message
RCL Recall
SPKR Speaker
SPKRPHN Speakerphone
STN SPD Station Speed Dial
SYS SPD System Speed Dial
TFR Transfer
TG Trunk Group (a group of outside lines)
TRNK Trunk (an outside line)
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 5

Message Indicator lamp
The Message Indicator lamp (located at the top, right-hand corner of the phone)
shows the same indications as the 1MSG
01 button. The Message Indicator lamp flashes
whenever there is a waiting message.
NOTE: Because the telephone system allows for customization, you phone's Message
Indicator lamp may have been reprogrammed to indicate a different feature.
DSS/BlF and Mini-DSS
Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit
is used by individuals that handle a high volume
of incoming calls, such as reception-
ists. The DSS/BLF provides one-button access to up to 50 extension numbers or a
programmable feature. For more information about programming and using the DSS,
refer to the current Administrator sGuide (part no. 550.8001).
The Model 8416 Mini-DSS unit is a scaled-down version
of the full-sized DSS/BLF
unit. This optional unit adds 16 user-programmable buttons to your phone. These but-
tons can be programmed as any
ofthe following:
• DSS buttons: Provide one-button access to extension numbers and display the
status
of the extension associated with the button (see page 57).
•
Feature buttons: Provide quick access to frequently-used features (see page 56).
•Secondary extensions: Allow one-button access to calls ringing or holding at
another station (see page 58).
NOTE: Instructions for attaching the Mini-DSS to your phone are included with the
unit.
The DSS/BLF and Mini-DSS lamps indicate the status of the extension or feature
assigned to the button. These indications are shown in the table below.
6
Solidly lit
Flashing slowly
Flashing rapidly
Fluttering continuously
The associated extension is busy, or the associated feature is on.
The extension is in Do-Not-Disturb.
The extension has a call ringing in.
The extension IScausinq a STATION
OFF-HOOK system alarm.
Axxess'" Model 8560 Phone and Model 8660 IP Phone User Guide

IP Phone Exceptions
The Model 8660 IP Phone looks and functions almost identically to the 8560. The
only exceptions are:
• The Model 8660 does not support the Off-Hook Voice Announce feature (see
page 18).
• The Model 8660 does not support the DSS/BLF unit (see page 6).
• The 8660 does not support the Enhanced Speakerphone Mode feature (see
page 31).
• The 8660 has additional jacks on the phone that are used for Internet connections.
ABOUT VOICE MAIL
Voice mail is an application that is part of the Inter-Tel Voice Processor. With the
voice mail application, you and other callers can send and receive recorded messages
from any station or touchtone telephone. Touse this and other features, each user (you
included) is assigned a "voice mailbox," which usually corresponds to a valid exten-
sion number. You can, however, have an "unassociated" mailbox that does not corre-
spond to an extension. Unassociated mailboxes are typically used for agents or other
personnel who don't have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out oftown, on a call, etc. (see page 34). If a caller reaches your voice mail-
box, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program the name for "group lists"
of
mailboxes. With these lists, you can send a message to a group of people by entering
one number instead
of everyone's individual mailbox number.
NOTE: You cannot cancel unheard (unretrieved) messages that are sent using group
lists (see page 38).
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 7

WHAT You SEE AND HEAR
As you can see, your 8560 Phone, 8660 IP Phone, and telephone system come
equipped with a lot
of "bells and whistles." To help you understand what everything
means, it is recommended that you read the following information before you use
your phone.
• Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
• Many features "time out" if you wait too long before performing the next step. If
this happens, you must hang up and start again.
•
If you hear four fast tones or repeating fast tones, you have pressed an invalid
button combination, tried to select a restricted line, dialed a restricted or invalid
number, dialed too slowly between digits, or waited too long before performing
the next step. Hang up and try again.
• Some Model 8560 Phones and 8660 IP Phones have red and green lamps in the
feature buttons. Green indicates acall is ringing, holding, or active on your
phone. Red means the call is on another phone.
If the buttons only light red,
either your phone does not have the green lamps, or the system may not be pro-
grammed to support the two lamp colors.
NOTE: Your phone may be programmed to always use red lamps for calls ringing
directly to your phone. If you are uncertain about the configuration, ask your Sys-
tem Administrator.
• The button lamps may be solidly lit or flashing to indicate the status of a call or
feature. To avoid confusion, this guide uses different icons to signify that a lamp
is unlit (I CNF
01), lit (I CNF II), or flashing (I CNF Sil)·
•"Off-hook" means that either the handset is lifted or the speakerphone is on (is
lit). "On-hook" indicates that the handset is in the cradle or the speakerphone is
off. For example, you must first go "off-hook" to make a call, but you must go
"on-hook" to end a call.
•
If the 1MSG II button and the Message Indicator Lamp are lit when using a direc-
tory or entering amessage, you are in alphanumeric mode, which allows you to
enter letters. If the IMSG
01 button and the Message Indicator Lamp are unlit, you
are in numeric mode and can only enter numbers and special characters.
•"Handsfree" mode indicates that a call is connected through the speakerphone
(i.e., you
don't have to lift the handset to speak). While in handsfree mode, you
can make or receive calls.
8Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

SOFTWARE COMPATIBILITY
Your phone is fully compatible with system software versions 7.0 and later. Phones
using system software versions 3.0 to
6.x have limited functionality in the following
areas:
• The 1
STN sPDLI button will not work; however, you can still use this feature by dial-
ing the Station Speed-Dial feature code (see page 52).
• The I PAGE DI button will not work; however, you can still use this feature by dial-
ing the Page feature code (see page 55).
• The Message Indicator lamp will not work; however, the I
MSG 01 button will still
function properly (see page 32).
• The dedicated headset audio jack will not work; however, you can still use the
headset by plugging the headset into the handset
jack and dialing the Headset Onl
Off feature code (see page 29).
• The optional Mini-DSS will not work.
eThe ITRANSFERI, I ANSWER I, I OUTGOING I, ISYSSPDLI, and IREDIALllamps will not
light.
The 8560 and 8660 Phones are not supported by software versions 3.0 and earlier.
NOTE: This information about compatibility applies to phones programmed to use the
default button locations. Your buttons may have been programmed differently. If you are
uncertain about the configuration, ask your System Administrator.
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 9

10 Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

Getting Started
SECTION CONTENTS PAGE
Introduction. ............................................ .. 12
Adjusting Your Phone's Viewing Angle . . . . . . . . . . . . . . . . . . . . . .
.. 12
Adjusting Your Phone's LCD Contrast. . . . . . . . . . . . . . . . . . . . . . .
.. 12
Setting Up Voice Mail 13
Initializing Your Mailbox 13
Recording Your Personal Greetings 14
Recording Your Voice Mail Directory Name 15
Making and Receiving Calls 16
Intercom Calls 16
Outside Calls 19
Emergency Calls 20
Call Waiting 20
Placing Calls On Hold 21
Placing Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 22
Transferring
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 23
To Another Extension 23
To Voice Mail 23
To an Outside Number 24
To Pick Up (Reverse Transfer) a Call 24
Forwarding Calls. ........................................ .. 25
Manual Call Forwardlnq , 25
Automatic System Forwarding 26
Redirect Calls 26
Redialing a Number ...................................... .. 27
Displaying Information on Your Phone. . . . . . . . . . . . . . . . . . . . . . . .. 28
Date, Time, Name, and Extension Number 28
Outside Party's Name/Number. 28
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 29
Using the Speaker and Microphone 30
Mute Button 30
Group Listen Using the Speaker 30
Enhanced Speakerphone Mode 31
Using the Message Button ,32
Leaving Messages 32
Retrieving Messages , . . . . . . . . . . . . .
.. 32
Accessing Your Mailbox. .................................. .. 33
Using Voice Mail Messages 34
Listening to Messages 34
Undeleting Messages 36
Sending Messages 37
Canceling Unheard Messages 38
Using Do-Not-Disturb Mode. ............................... .. 39
Using Reminder Messages 41
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide
11

INTRODUCTION
Now that you know what your 8560/8660 Phone can do, it's time to start using it. In
this section, you'll learn how to make and receive calls, transfer calls, retrieve voice
mail messages, and much more.
ADJUSTING YOUR PHONE'S VIEWING ANGLE
Your 8560/8660 Phone has an adjustable base that allows you to tilt your phone to
enhance the viewing angle.
To adjust your phone's viewing angle:
1. Place the phone (with the buttons facing up) on a flat surface.
2. Locate the buttons on the back
of either side of the phone.
3. While ensuring that the base remains in contact with the surface, press both but-
tons on the phone simultaneously to disengage the base's locking mechanism.
4. Tilt the phone to the desired angle.
5. Release the buttons to lock the adjustable base in place.
NOTE: If you position your phone's viewing angle to 60 degrees or greater, it is recom-
mended that you flip the handset hanger down to the horizontal position.
ADJUSTING YOUR PHONE'S LCD CONTRAST
Your phone has a feature that allows you to adjust the LCD contrast. This feature is
only available when the phone is in the idle state. You can choose from eight different
contrast levels by using the Volume button, using the LCD menu buttons, or by using
the dialpad digits.
To adjust your phone's LCD contrast:
1. With the handset in the cradle, dial II II II.
2. Adjust the contrast level ofthe LCD screen by one of the following methods:
EITHER, use the Volume button (I~IJ) = darker, .-' = lighter).
OR,use the LCD menu buttons.
OR, press a number on the dialpad (1=lightest through 8=darkest) that corre-
sponds to your desired contrast level.
3. Accept and save the contrast level by one
of the following methods:
EITHER, press ...
OR, lift and replace the handset.
OR, press the ACCEPT menu button on the LCD screen.
12 Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

SETTING UP VOICE MAIL
To begin using your voice mail box you will need to complete a few basic set-up pro-
cedures to initialize your mailbox, customize your personal greetings, and record your
voice mail directory name. See page 47 for additional voice mail options.
NOTE: Your mailbox number is your default password.
NOTE: If you don't know what the voice mail extension number is, check with your
System Administrator.
,k~ aPress II to identify yourselfas a subscriber.
3. Enter your mailbox number and default password.
Initializing Your Mailbox
The first thing you should do is initialize your mailbox. This allows you to:
• Change the default password number to a personal password.
• Record a name to identify yourselfin the company directory.
• Listen to the voice mail introduction.
To initialize
your mailbox:
1. Dial the voice mail extension number. (You hear the main menu.)
4.
If you want a password, enter a new password using digits 0-9 (up to 12 digits).
Then press Ill. Voice mail plays back your password.
If you do not want to use a password, just press D.
5. Press lEI to accept the entry or press II to re-enter your password. The system
prompts you to record your directory name.
6. After the tone, record your first and last name. When finished, press Ill.
7. Do one of the following:
• Press
111 again to accept the name.
• Press 0to replay the name you just recorded.
• Press
II to add to your name.
• Press
II to erase and re-record your name.
The system then plays a prompt that introduces you to the basic voice mail features.
You can skip this introduction by pressing
lEI, if desired.
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 13

14
Recording Your Personal Greetings
You can store two different personal greetings in your voice mailbox: aprimary and
an alternate. You
can then select which greeting you want played when a caller
reaches your voice mailbox. Because the purpose of this greeting is to tell callers why
they have reached your voice mailbox, you should include the following information:
•Whether or not you are in the office and where you can be reached
• When you will be returning calls
• For callers who do not wish to leave a message, how to exit voice mail (press
iii
to return to the operator)
The following are some sample greetings to help you plan your message:
• Primary Greeting: Hello, this is . I am either on another line or
away from my desk and cannot take your call at this time.
If you need to speak to
someone immediately, please dial zero now. Otherwise, please leave adetailed
message, and I will return your call as soon as possible. Thank you.
• Alternate Greeting: Hello, this is . I will be away from the office
from day/date until day/date.
If you need to speak to someone immediately,
please dial zero now. Otherwise, please leave adetailed
message, and I will
return your call when I return. Thank you.
To change your personal greeting:
1. Access your mailbox as described on page 33.
2. Press
II to select the Personal Options Menu.
3. Press".
4. Do one of the following:
•
Press" to record and/or enable your primary greeting.
• Press
II to record and/or enable your alternate greeting.
• Press III to enable the system default mailbox greeting.
5.
If you pressed. continue to the next step.
If you pressed" or II., the current greeting is played (if one exists). You can
then do one of the following:
• Press
111 to accept the greeting.
•
Press" to replay the greeting.
• Press
II to add to the greeting.
• Press III to erase and re-record the greeting.
• Press
II to exit without changing your greeting.
6. Hang up.
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide

Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory and to verify
your mailbox number when messages are addressed to you.
To change
your directory name:
1. Access your mailbox as described on page 33.
2. Press
II to select the Personal Options Menu.
3. Press
D. Your current name is played. (Press 0to replay your recorded name.)
4. Press
II to erase and re-record your name.
5. When you hear a tone, record your first and last name, then press Ill.
6. Do one of the following:
• Press
111 again to accept your recorded name.
• Press
II to replay your recorded name.
• Press Dto add to your name.
• Press Dto erase and re-record your name.
7. Hang up.
Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide 15

MAKING AND RECEIVING CALLS
Making and receiving calls is the basic purpose of any phone. With your phone, you
can make/receive intercom and outside calls and make emergency calls.
Intercom Calls
Your extension number allows other people to place intercom calls to you, without
dialing any extra codes. And, because every phone in your phone system is assigned
an extension number, you can call other people in your system quickly and easily.
NOTE: Ask your System Administrator for a list of extensions.
Placing Intercom Calls
To place an intercom call:
1. With or without the handset lifted, dial an extension number.
2. If your call goes through handsfree to a phonesspeaker, speak after you hear a
double tone.
If you hear continuous ringing, wait for the call to be answered.
To place anon-handsfree call
that will ring at the other phone until answered:
Press
111 before dialing the extension number.
To
program your phone to always send non-handsfree calls using the Ring Inter-
com Always feature:
With the handset in the cradle, dial
II III III. The current status is shown.
If there is no answer or the phone is busy when you place an intercom call, you
can do any of the following:
• To leave a message: Press IMSG 01 or the LEAVE MESSAGE menu button.
Then hang up or wait for their message center to answer. (See page 32 for more
message options.)
• To leave voice mail: Press the LEAVE VOICE MAIL menu button to call the
phone's mailbox. This option appears only if the called phone has a voice mail-
box.
16 Axxess® Model 8560 Phone and Model 8660 IP Phone User Guide