Inthinc tiwipro User manual

tiwiPRO™
User Manual

3© 2009 inthinc, inc.
FCC Notification
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unde-
sired operation.
This product meets the applicable Industry Canada technical specifications.
Le present materiel est conforme aux specifications techniques applicables d’Industrie Canada.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Changes or modifications to the tiwiPRO™ that are not expressly approved by inthinc, inc. could void the user’s authority to
operate the tiwiPRO™.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications; however, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be deter-
mined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the follow-
ing measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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Table of Contents
1. tiwiPRO™ Installation Overview....................................................5
2. Adhere tiwiPRO™...........................................................................5
2.1 Adhere tiwiPRO™ to Windshield .......................................................... 5
3. Route tiwiPRO™ Cable ..................................................................7
3.1 Route Cable from Lower Left Windshield ............................................ 7
3.2 Route Cable from Upper Left Windshield ............................................ 7
4. Plug tiwiPRO™ into Vehicle OBD-II Connector ................................. 7
4. Plug tiwiPRO™ into Vehicle OBD-II Connector ..........................7
5. Verify LEDs on tiwiPRO™ Are Working .......................................9
6. Orient tiwiPRO™........................................................................10+
7. Secure Cable .................................................................................. 10
8. Portal Overview ..............................................................................11
9. Verify Hardware Setup ...................................................................11
9.1 Orient and Activate tiwiPRO™ Device...............................................11
10. Log In to tiwiPRO™ Portal..........................................................11
11. Maintain Your Account Profile .....................................................11
11.1 Contact Information ............................................................................. 13
11.2 Notifications........................................................................................... 14
12. Explore the tiwiPRO™ Portal ..................................................... 15
12.1 Navigation Bar ....................................................................................... 15
12.2 Home page.............................................................................................. 15
12.2.1 Fleet and Regional Page................................................................15
12.2.2 Home Page for Team managers.................................................. 16
12.2.3 Driver Performance Page .............................................................18
12.2.4 All Trips........................................................................................... 19
12.3 Vehicle Performance Page ...................................................................20
12.4 Reports Page........................................................................................... 21
12.5 Notifications Page ................................................................................. 22
12.6 Live Fleet Page ....................................................................................... 23
12.7 Admin Page ............................................................................................ 24
13. Add Fleet Information to the System .......................................... 25
13.1 Add a Vehicle..........................................................................................25
13.2 Add a Device..........................................................................................26
13.3 Add a Group ..........................................................................................29
13.4 Add a User..............................................................................................31
14. Set Reporting Preferences ........................................................... 33
14.1 Set Speed and Sensitivity Preferences ................................................33
14.2 Create a Zone.........................................................................................34
14.3 Edit or Delete a Zone...........................................................................37
14.4 Add a Zone Alert...................................................................................38
14.5 Add a Red Flag Notification................................................................41
14.6 Add a Report..........................................................................................42
15. View Reports ............................................................................... 42
15.1 View Fleet or Group Scores ................................................................43
15.2 View Drivers, Vehicles, Idling, and Devices Reports ......................43
15.3 View Red Flags, Events, or Warnings Reports .................................44
15.4 Customize Reports, Red Flags, or Admin Pages Columns.............46
16. Maintain tiwiPRO™ System....................................................... 46
16.1 Delete a User, Vehicle, or Device .......................................................46
16.2 Edit a User ..............................................................................................47
16.3 Submit Speed-Limit Change Request .................................................48
Appendix A: OBD-II Connector Location By Make/Model.......... 50
Appendix B: Troubleshooting Guide .............................................. 52
Glossary.............................................................................................61
Limited Warranty............................................................................. 62
Privacy Policy................................................................................... 64

5© 2009 inthinc, inc.
1. tiwiPRO™ Installation Overview
These instructions are designed to guide you through the installation and activation of tiwiPRO™—a device that can send you,
the manager, communications regarding your driver’s vehicle speeds and aggressive driving behaviors.
2. Adhere tiwiPRO™
Caution: To comply with FCC SAR rules governing RF energy absorption, this device should be mounted greater than 8 inches
(20cm) from the human body.
a. Park the vehicle on a flat surface with no incline.
b. Mount tiwiPRO™ in a vehicle by adhering it to a windshield or by adhering it to the dashboard.Typically, tiwiPRO™ is
adhered to the inside of a vehicle windshield in one of these locations on the left side of the windshield (Figure 1 on
page6).
• Lower left corner (driver side) of windshield.
• Upper left corner (driver side) of windshield.
• Some states have restrictions on attaching items to the windshield. Make sure your installation conforms to state laws.
2.1 Adhere tiwiPRO™ to Windshield
Before deciding on a windshield installation location, you need to determine if the vehicle has side impact air bags. If it does,
tiwiPRO™ should not be installed in the upper left corner, which requires routing the tiwiPRO™ cable through the vehicle’s A
pillar (the metal beam supporting the windshield to the frame). When side impact air bags are present, the A pillar is not an option
for this use; therefore, you will need to install the device in the lower left corner of the windshield.

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Figure 1: tiwiPRO™ device location,
left side (driver side) of windshield
To adhere tiwiPRO™ to a windshield:
Note: Your windshield needs to be at least 60 degrees Fahrenheit or warmer before adhering your device.
a. Remove any obstructions, such as temporary window stickers, such as oil change reminders.
b. Use included alcohol wipe from installation kitto swab area clean. Wait for the area on the windishield to dry completely.
Caution: The tiwiPRO™ must be positioned so that the cable end of the device faces the dashboard. If it
is not positioned this way, the device will not function properly.
c. Position the tiwiPRO™ in the windshield, making sure the LEDs are at the top and the cable extends from the bottom
of the device.
d. Remove the backing from the adhesive pads.
e. Press the device against the windshield and hold for up to 30 seconds to ensure the device adheres to the windshield.

7© 2009 inthinc, inc.
3. Route tiwiPRO™ Cable
Route the cable extending from the tiwiPRO™ to the OBD-II connector. The route required depends on where the device is
being positioned. See section 3.1, 3.2, or 4 as needed for more information on routing cables for your installation.
3.1 Route Cable from Lower Left Windshield
If the tiwiPRO™ device was installed in the lower left corner of the windshield, route the cable between the dash and the edge of
the door toward the underside of the dashboard.
3.2 Route Cable from Upper Left Windshield
If the tiwiPRO™ device was installed in the upper left corner of the windshield, route the cable in the A pillar or door bar down
to the underside of the dashboard. To accomplish this, perform the following:
a. In most vehicles, tuck the cable under the cover molding that covers the A pillar. To do this, loosen the molding using a
flat-edge tool (i.e. flat-head screwdriver, cable tuck tool, etc) or remove the screws holding the molding to the A pillar.
b. Insert the cable behind the cover molding and reinstall the cover molding by snapping it back into place or replacing the
removed screws. Make sure the cable does not interfere with any existing wires or cables.
c. Route the remainder of the cable between the dash and the edge of the door toward the underside of the dashboard.
4. Plug tiwiPRO™ into Vehicle OBD-II Connector
WARNING: If you are installing tiwiPRO™ , ensure that the cables are far enough away from the
driver’s feet area that they won’t interfere with the floor pedals. Failure to do so can cause an accident.
a. Inspect the area under the dashboard and find the OBD-II connector (also referred to as a data link connector or DLC).
Sometimes the connector is covered by a decorative dash panel or is behind the ashtray, coin box or wiper lever. Figure
2and Figure 3 on page8show examples. For specific locations by vehicle make and model, see Appendix A: OBD-II

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Connector Location By Make/Model on page 50.
Note: Since 1996, U.S. Federal Law requires all vehicles (domestic and imported) sold in the United States use an OBD-II con-
nector. If your vehicle is older than 1996, look under the hood in the engine compartment for a Vehicle Emission Control Informa-
tion (VECI) label, which indicates if the vehicle is OBD-II compliant. The VECI label may be located on the bottom side of the
hood, the radiator fan shroud or the strut tower. If the vehicle is not OBD-II compliant, you need to contact customer support for
alternate instructions.
b. Identify how to route the tiwiPRO™ cable to the OBD-II connector, then route the cable, ensuring it does not obstruct
normal use of under dash controls, such as the hood release, parking brake, brake pedal and gas pedal.
c. Plug the tiwiPRO™ cable into an open port in the OBD-II connector.
Note: The cable and OBD-II connector were designed to fit in close spaces. In vehicles with limited space, the cable can exit from
either side of the connector and can be tied (with the supplied cable tie) to the connector through the slots in the connector. This will
minimize interference with other controls in the vehicle.
Figure 2: OBD-II or Data Link Connector Figure 3: Typically Under Dash, Driver Side

9© 2009 inthinc, inc.
5. Verify LEDs on tiwiPRO™ Are Working
The LEDs (light emitting diodes) on the tiwiPRO™ indicate the following.
•BLUE indicates the device has GPS lock
•GREEN indicates the device has power
•RED indicates a violation has been detected (this light will not illuminate for this test)
Note: If the device does not power on within 3 minutes, unplug the device, wait 5 minutes, then re-plug in the device. If GPS lock is
not detected within five minutes (no blue light), move the vehicle so that it has unobstructed access to open sky.
If there is no power or GPS lock, perform the following:
a. Ensure device is plugged into the OBD-II connector properly.
b. If device is connected properly, disconnect device.
c. Verify orientation of OBD-II connector in vehicle. Pin connector on top left (Figure 4) is Pin 1.
Figure 4: Diagram of OBD-II Connector in Vehicle.
Pins 4 and 16 are used for checking voltage.
d. Check in-vehicle OBD-II connector with a multi-meter.

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i. Connect positive multi-meter lead to Pin Connector 16.
ii. Connect negative multi-meter lead to Pin Connector 4.
6. Orient tiwiPRO™
Orienting your tiwiPRO™ establishes an initial communication with the tiwiPRO portal at http://www.tiwipro.com. Orienting
the device ensures that alerts such as speeding, hard acceleration, and hard braking are accurate. If the device is oriented improp-
erly, inaccurate data will be sent to the portal.
To orient your tiwiPRO™, perform the following:
a. Park the vehicle on a flat surface with no incline.
b. Wait for blue LED to illuminate. This indicates that you have GPS lock, and the device is ready to be oriented.
Note: It can take up to 10 minutes for the blue LED to illuminate.
c. Press and hold the green button for approximately 15 seconds until the red LED flashes. After approximately 30 sec-
onds, one of two things will happen:
i. All LEDs will flash a few times. A voice will sound saying, “Device oriented.” tiwiPRO™ is now oriented.
ii. A voice will sound, saying, “Invalid orientation.” If this occurs, wait 3-5 minutes and repeat step 6c. If the orientation
does not succeed after 3 tries, unplug the tiwiPRO for approximately 15 minutes and re-try step 6c.
d. If you do not see the red LED flash, let go, wait 20-30 seconds, then retry step 6b.
7. Secure Cable
Once tiwiPRO™ activation is complete, return to the vehicle to ensure cable routing is clean. Neatly fasten with cable ties and
hide the tiwiPRO™ cable to prevent interference with vehicle operation.

11 © 2009 inthinc, inc.
8. Portal Overview
These instructions are designed to guide you in the use of tiwiPRO™ portal (http://www.tiwipro.com)—a system that pro-
vides communications regarding driving speeds and behaviors of your fleet drivers. These communications can help you increase
driver education and safety. Drivers can be warned immediately with verbal and visual message about unsafe behaviors. Manage-
ment can be alerted to driving behaviors by e-mail or text message. Management can also access detailed information on team and
individual driving behaviors through the tiwiPRO™ portal.
If your tiwiPRO™ has not yet been installed, refer to the installation and orientation portion (sections 1-7). before proceeding.
9. Verify Hardware Setup
9.1 Orient and Activate tiwiPRO™ Device
If your tiwiPRO™ device was not activated and oriented during installation, see Orient tiwiPRO™ on page 10.
10. Log In to tiwiPRO™ Portal
Your tiwiPRO™ portal account will be activated the first time you log in. To log in:
a. Go to the tiwiPRO™ website at http://www.tiwipro.com.
b. Enter the username and password assigned to you by your fleet manager, then click Log In. The tiwiPRO™ interface
opens with the Home page selected.
c. If you have forgotten your password, click Forgot your username and password? below the login button. A window
opens, asking for your email address. Enter your address.
11. Maintain Your Account Profile
You can maintain your account information as needed online through the tiwiPRO™ portal.
a. At the top of the screen, click My Account link (Figure 5).

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Figure 5: Access My Account Information
The My Account screen appears (Figure 6), with account information, notifications, login information, and contact information.
Figure 6: My Account Page

13 © 2009 inthinc, inc.
b. If you need to change your password, click Change Password , make the change, then click Change.
c. Choose a password for your account. For security reasons, the best password is between 7-12 characters, using both let-
ters and numbers. In the event that your password is lost, contact a Customer Service Representative at 1-866-294-8637
option 3.
d. If you need to update your account, click the Edit button and complete the form. Enter Contact Information, then select
your Notification options. Use the following to learn more about these options and to specify your own preferences.
11.1 Contact Information
Enter your preferred email address, phone number and text message address that you would like used to notify you when your
driver arrives or leaves a specific zone that you set up.
Set the primary email address that you would like to use for your tiwiPRO™ account. This email address will be used for all noti-
fication purposes, including red flags, alerts and customer service. If you would like more than one email address to receive notifi-
cations, you can enter a secondary email address in this section.
The primary email address information you enter will be the default method of communication from tiwiPRO™.
Enter up to two text message addresses. Your text message address is your mobile phone number@your wireless service provider
address. For example, if your mobile number is [phone] and your service provider is T-Mobile, your text message address
would be [email protected].
The following list shows sample text message address formats.
UNITED STATES
Alltell: <area_code+phone_number>@message.alltel.com
Ameritech: <area_code+phone_number>@paging.acswireless.com
AT&T Wireless: <area_code+phone_number>@txt.att.net
Bellsouth: <area_code+phone_number>@bellsouth.cl
Boost: <area_code+phone_number>@myboostmobile.com

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CellularOne: <area_code+phone_number>@mobile.celloneusa.com
Cingular: <area_code+phone_number>@mobile.mycingular.com
Cricket Communications: <area_code+phone_number>@mms.mycricket.com
Edge Wireless: <area_code+phone_number>@sms.edgewireless.com
PCS: <area_code+phone_number>@mymetropcs.com
Nextel: <area_code+phone_number>@messaging.nextel.com
O2: <area_code+phone_number>@mobile.celloneusa.com
Orange: <area_code+phone_number>@mobile.celloneusa.com
Qwest: <area_code+phone_number>@qwestmp.com
Rogers Wireless: <area_code+phone_number>@pcs.rogers.com
Sprint PCS: <area_code+phone_number>@messaging.sprintpcs.com
Teleflip: <area_code+phone_number>@teleflip.com
Telus Mobility: <area_code+phone_number>@msg.telus.com
T-Mobile: <area_code+phone_number>@tmomail.net
US Cellular: <area_code+phone_number>@email.uscc.net
Verizon: <area_code+phone_number>@vtext.com
Virgin Mobile: <area_code+phone_number>@vmobl.com
11.2 Notifications
After entering your Contact Information, choose your notification preferences regarding Information, Warning, and Critical noti-
fications by selecting an item in each drop-down list in the Notifications section. For example, you may choose not to be notified
of anything non-critical (i.e. Zone Alerts) and only receive a phone call or text message for the most severe safety violations.

15 © 2009 inthinc, inc.
12. Explore the tiwiPRO™ Portal
Near the top of each tiwiPRO™ page is a navigation bar with five tabs (Figure 7). These tabs provide access to the following
pages: Home, Reports, Notifications, Live Fleet, and Admin.
Note: The Admin tab and Live Fleet tab are only viewable if your login account has been granted Custom User Rights. See Add
a User on page 31 .
12.1 Navigation Bar
The navigation bar allows you to move through the portal
Figure 7: Navigation Bar
12.2 Home page
Home page is selected by default when you first log in to tiwiPRO™. It provides an overview of your fleet, region, team, or user,
depending on the level of access granted. Figure 8 on page16 shows the view that a fleet manager or regional fleet manager will
see. Figure 9 on page17 shows a team page. Figure 10 on page18 shows a driver performance page.
12.2.1 Fleet and Regional Page
The home page for fleet and divisional managers displays a pie chart of overall score, a line chart displaying scoring trends per
team or division, and a miles-per-gallon bar chart, and a list of divisions or teams, depending on the access level.
The divisional manger’s page displays a fleet map of all vehicles in the group.

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.
Figure 8: Team Page
12.2.2 Home Page for Team managers
The home page for team managers includes some key differences, most notably the 3D bar graph that represents the overall, seat
belt, speed and driving style scores. If you hover the cursor over each bar on the graph, you will see the percentage of time that
score is attained for that performance. For example, if you hover the cursor over the orange, yellow, blue and green bars for Driv-

17 © 2009 inthinc, inc.
ing Style in Figure 9 on page17, you will see that a score of 1.1-2.0 is attained 22% of the time (orange), 2.1-3.0 is attained 11%
of the time (yellow), 3.1-4.0 is attained 33% of the time (blue), and 4.1-50 is attained 33% of the time (green).
Additionally, there is a list of the top 5 and bottom 5 drivers, based upon overall performance score.
A list of the driver’s most recent safety events and diagnostics events are also displayed.
Figure 9: Home Page for Team Managers

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12.2.3 Driver Performance Page
The Driver Performance page displays an individual driver’s statistics, with a line graph for overall score, speed, driving style and
seat belt scores. For more detailed information on speed, driving style and seat belt scores, you can click the icon to the left of the
viewing options.
From the Driver Performance page, you can view a list of all trips driven by that driver. To view the trips, click view all trips
above the right corner of the map.
Figure 10: Driver Performance Page

19 © 2009 inthinc, inc.
12.2.4 All Trips
The All Trips page (Figure 10) initially displays the last trip taken in the map. The table displays the last 4 trips. The navigation bar
below the table allows you to scroll through previous trips.
The Stats: section displays the trips taken within the last week. This can be expanded by using the Date Range feature in the sec-
tion above.
The Events section displays any driving notifications, such as speeding, hard brakes, hard accelerations, etc.
Figure 11: All Trips Page

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12.3 Vehicle Performance Page
The Vehicle Performance page displays an individual vehicle’s statistics, with a line graph for overall score, speed, driving style
and seat belt scores. For more detailed information on speed, driving style and seat belt scores, you can click the icon to the left of
the viewing options.
From the Vehicle Performance page (Figure 11), you can view a list of all trips driven. To view the trips, click view all trips above
the right corner of the map.
Figure 12: Vehicle Performance Page