IPS TS33-ON Series User manual

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Instalation manual for three-three phase
true-online UPS
For models:
TS33-ON-10k0
TS33-ON-15k0
TS33-ON-20k0
TS33-ON-30k0

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Table of Contents
1Safety Information 3
2Product Overview 4
2.1 Specifications 4
2.2 Front panel features 5
3Installation 8
3.1 Unpacking inspection 8
3.2 Single System Installation8
3.3 Parallel System installation 10
4Operation Instructions 13
4.1 Display panel 13
4.2 UPS settings 16
4.3 Parameters inquiry 26
4.4 Event log query 27
4.5 UPS On / Off operation 28
4.6 Connect the communication 29
4.7 Parallel UPS operation 31
5Operation Modes 32
5.1 Power-up mode / Shutdown mode 32
5.2 Standby mode 32
5.3 Bypass mode 33
5.4 Mains power mode (Frequency conversion mode) 33
5.5 Battery mode / battery self test mode 34
5.6 ECO mode 34
5.7 Fault mode 35
5.8 Maintenance bypass 36
5.9 Test mode 36
6Troubleshooting 37

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1Safety Information
CAUTION
Non-qualified electricians are forbidden to open the case due to hazard
of electrical shock.
Consulting the dealer is required before using for below equipment. Its
application, configuration, management and maintenance must be
specially considered and designed.
Medical equipment which is directly related to patients’life
Elevator and other equipment which may endanger personal
safety
WARNING
The UPS must be properly earthed / grounded and due to a high leakage
current, the earthing / grounding conductor must be connected first.
Safety and General Information
Read all safety information and operating instructions carefully before attempting to install, operate, service or maintain the UPS.
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains).
The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An
insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the
same size and insulation material as the grounded and ungrounded branch circuit supply conductors.
Do not use liquid extinguisher if there is a fire, a dry powder extinguisher is recommended.
Disconnect all connection wiring before maintenance or cleaning to avoid the risk of electric shock.
Do not dispose of the batteries with fire. The batteries may explode.
Do not open or mutilate batteries. Released electrolyte inside is harmful to the skin and eyes, and maybe toxic.
Do not connect the positive pole and negative pole directly, otherwise it will cause electric shocks or will be on fire.
It is not suitable to connect some electric equipments such as hair drier and heating appliance.
Note：Symbol instructions
Symbol
Significations
Symbol
Significations
Caution
Protective earth
Danger! High
Voltage!
Disable/mute
audible alarm
Turn on
Bypass
Turn off
Battery inspection
Standby or
Shutdown
Repeat
AC
Battery
DC

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2Product Overview
2.1 Specifications
MODEL
10 kVA
15 kVA
20 kVA
30 kVA
Capacity
10 kVA
/ 9 kW
15 kVA
/ 13.5kW
20 kVA
/ 18 kW
30 kVA
/ 27 kW
INPUT
Nominal voltage
360V / 380V / 400V / 415 Vac three-phase (3Φ+N+PE)
Voltage range
277 ~ 485 Vac (no derating)
190 ~ 277 Vac (linear derating between 50% and 100% load)
Rated frequency
50 / 60 Hz (auto-sense)
Frequency range
40 ~ 70 Hz
Power factor
≥ 0.99
Bypass voltage range
-40% ~ +15% (settable)
OUTPUT
Nominal voltage
360V / 380V / 400V / 415 Vac three-phase (3Φ+N+PE)
(settable)
Voltage regulation
± 1%
Frequency
Synchronized with utility in utility mode;
50 / 60 ± 0.1 Hz in battery mode
Power factor
0.9
Crest factor
3:1
Total harmonic
distortion (THDV)
≤ 2% (linear load); ≤ 5% (non-linear load)
Transfer time
Mains mode to battery mode: 0 ms;
Inverter mode to bypass mode: 0 ms
Inverter overload
capability
102% ~ 125%: transfer to bypass in 10 min;
125% ~ 150%: transfer to bypass in 1 min;
> 150%: transfer to bypass in 0.5 s
BATTERY
DC voltage
Standard model: 240 Vdc; Long time model: 192 Vdc
(192V/216V/240V optional)
Inbuilt battery of
standard model
20*7 AH
40*7 AH
40*9 AH
60*9 AH
SYSTEM
Efficiency
Line mode: ≥ 93%; ECO mode: ≥98
Display
LCD+LED
Alarm
Battery mode, low battery, fans fault etc.
Max. parallel
numbers
6
Protections
Short-circuit –overload –overtemperature –low battery –
overvoltage –undervoltage –fans fault
Communications
RS232 / USB / EPO (standard) ; RS485 / AS400 / SNMP
(optional)
OTHERS
Operating
temperature
0 ~ 40℃
Relative humidity
< 95% (non-condensing)
Noise level
≤ 60 dB (1m)
≤ 65 dB (1m)
IP rating
IP20

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Dimensions ( W*D*H)
(mm)
350×655×732 (H)
350×785×858
(S)
350×785×1078 (S)
Packaged
dimensions ( W*D*H)
(mm)
472×780×920 (H)
472×910×1050
(S)
472×910×1260 (S)
Net weight (kg)
55 (H),110 (S)
60 (H), 155 (S)
61 (H), 175
(S)
65 (H), 235 (S)
Gross weight (kg)
65 (H), 125 (S)
70 (H), 170 (S)
71 (H), 190
(S)
75 (H), 250 (S)
H means Long time model w/o inbuilt battery; S means Standard model with inbuilt battery.Derate capacity to 90%
when the output voltage is adjusted to 360Vac.
2.2 Front panel features
Front panel of 10kVA standard
model UPS (1 floor batteries)
Front panel of standard
model UPS (3 floors batteries)
Front panel of long
time model UPS

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2.3 Rear panel features
Rear panel of 10kVA
long time model UPS
Rear panel of 10kVA
standard model UPS
(1 floor batteries)
Rear panel of 15k / 20k /
30k long time model UPS
Rear panel of 15k/ 20k/
30k standard model UPS
Rear panel of 10kVA
standard model UPS
(3 floors batteries)

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①Main input terminal
⑨RS232 port
②Battery input terminal
⑩USB port
③Bypass input terminal
⑪EPO
④Output terminal
⑫Battery temperature compensation
sensor (optional)
⑤Main input breaker
⑬Intelligent slot 1 (SNMP / AS400 /
RS485 optional)
⑥Bypass input breaker
⑭Intelligent slot 2 (SNMP / AS400 /
RS485 optional)
⑦Maintenance switch
⑮Parallel port (optional)
⑧Fan
⑯Inbuilt battery breaker

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3Installation
3.1 Unpacking inspection
Open the UPS package and inspect the contents upon receipt. The accessories attached to the UPS contain a
user manual, RS232 & USB communication cable, CD-ROM.
Check if the unit is damaged during transport. Do not power on and notify the carrier and dealer if find
damaged or parts missing.
Verify this unit is the model you want to buy. Check the model name showed both on the front panel and rear
panel.
Note:
Keep the packaging box and packaging materials for reuse. The equipment is heavy. Always handle it with care.
3.2 Single System Installation
CAUTION
when connect the loads with the UPS, turn off all the loads first, then
connect power cables and turn on the loads one by one.
UPS must be connected to the distribution board with overcurrent protective
breaker.
All power cables should be connected to the protective earthing.
No matter whether connects the input power cables or not, the UPS output
may present electricity. To make the UPS have no output, turning off the
UPS first is required, and then disconnects the mains power supply.
To connect inductive loads such as motor and laser printer ect., due to their
excessive starting power, UPS capacity should be calculated by starting
power which normally is twice as much as its rated power.
If connect to a generator, follow this procedure：
Turn on the generator, wait until it works normally and connect its output to
the UPS input terminal (Verify that UPS has no-load at this moment)，then
start up the UPS and connect the loads one by one (it is suggested that
users choose the generator which is 1.2 times bigger than UPS capacity). If
the generator has no enough endurance ability to shock (it shows switching
to battery mode due to utility high voltage), it can be switched to bypass
mode to take loads and then start UPS again to go to utility mode.
For standard model UPS, it is suggested that users charge batteries more
than 8hs before using. Once mains input power is connected, the UPS can
automatically charge the battery. Even not charge, it can be used at once,
but its backup time will be less than standard value.
After finishing installation, verify that the installation is correct.
If install the protective leakage current switch, it should be installed on the
UPS output terminal.
3.2.1 Installation environment and location
Install the UPS system in a temperature controlled environment free of conductive contaminants and humidity.
Install the UPS system on a non-flammable, level and solid surface (e.g. concrete) that can support the weight of the
system.
The UPS system can not be placed up against the wall. Keep adequate space for proper ventilation of air inlet in the
bottom of front panel, air outlet of fans on the rear cover plate and air inlet of enclosure sides.
The ambient temperature of the UPS should be 0 °C to 40 °C.
There may be condensing If unpacking in low temperature, the UPS must be waited until inside and outside of the UPS are
completely dry for installation, otherwise there is hazard of electric shock.
Place the UPS close to the mains input power distribution so as to cut off mains input switch and power supply in
emergency situation.

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3.2.2 Wiring
The UPS system uses terminal block for input and output connections. The requirements for the cable current
are as follows:
Model
Maximum current（A）
Mains / Bypass input
Output
Battery
N wire
10kVA
24
24
60
42
15kVA
35
35
94
61
20kVA
46
46
125
79
30kVA
60
60
180
116
Remark: when the main load is a kind of linear load, the N line cable can be selected the same cross
sectional area as the mains live line cable; when the main load is a kind of non-linear load, the Null current is 1.5-
1.7 times as big as the Live current, and it needs to be selected according to the recommended N line cable current
in the above table. If it is multiconductor cable, it should be selected according to the cross sectional area of the N
line cable.
Terminal block
Note：Ensure that the input / output cables must be connected firmly to the input / output terminals, bad contacts
are not allowable. It is suggested that the earth wire is close to the input / output wire size.
3.2.3 Connect external battery (Long time model UPS)
The default configuration of Long time model UPS use 16pcs batteries, standard model UPS use 20pcs as default. If it was
customized to be 14/16/18/20pcs before factory delivery, connect proper batteries according to the customized battery
quantity. If need to change battery configuration, contact your local dealer for modification.
Strictly follow these steps:
Battery switch is OFF, connect batteries in series and ensure proper battery voltage.
Battery cables must be connected to the battery terminal first (Connecting to the UPS terminal first has hazard of
electric shock), red wire is connected to BAT+, black wire to BAT-.
Use proper battery cables to connect the UPS and batteries. The DC breaker between UPS and batteries is required.
Not to connect UPS to any loads first, close the battery breaker and provide mains power to the UPS (close the UPS input
breaker), UPS will charge the battery group.
10-30k long time model UPS battery connection
Positive
Battery
+-
Battery
+-Battery
+-Battery +-
Negative
16/18/20
To Battery input terminal of UPS
battery breaker

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3.3 Parallel System installation
Parallel function is optional. Parallel kits include parallel card and parallel cables. The maximum parallel number is
6 units. Parallel UPS units must separately equip the battery group。
3.3.1 Parallel installation requirements
The parallel cables must be run by the electrician.
The input / output wiring of each UPS is same as single UPS’s wiring.
Each UPS mains and bypass input cables connected to mains and bypass input patchboard.
Each UPS output cable is connected to the output patchboard, and connected wiring to the load from the output
patchboard.
Each UPS requires separate battery group.
Refer to the parallel wiring diagram. The switch size in the diagram is referred to the maximum current of terminal block to
match.
The output cable length requires: the cable length from each single UPS output to parallel UPS units output is almost same
and more than 2 m at least. When the distance between the load and each parallel UPS is less than 20 m, each cable
length difference less than 20% is required. When the distance between the load and each parallel UPS is more than 20 m,
each cable length difference less than 10% is required.
3.3.2 Parallel installation procedure
Install the parallel cables：when two UPS are paralleled, in order to ensure the reliability for parallel UPS units, there is
only one way to connect the parallel cables, it is to make the parallel cable connected in loop line, follow the method of
below drawing to connect the female port and male port, that is connecting two UPS with two parallel cables by parallel
cards. For three or more parallel UPS units, the quantity of parallel cables needed equals to the UPS quantities. It just
needs to connect each UPS in sequence with the parallel cables by parallel cards.
Parallel cable connection for two UPS
Parallel cable connection for three or more UPS

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Note: For three or more parallel UPS units, removing the jumper cap of CN3 on the parallel card of the more unit
than the third (including the third unit) is required, only keep the jumper cap of CN3 on the parallel card of the two
UPS.
Parallel card of long time mode UPS Parallel card of standard mode UPS
Short circuit cap of parallel card Parallel port board
Connect all parallel UPS output cables to the output patchboard, and connect wiring to the load from the output patchboard.
Connect all parallel UPS input cables to the input patchboard.
Parallel UPS connection
Two parallel UPS connection
Public output terminal
block
block
Parallel port board
Parallel card
Load
Mains input
Public input terminal
block
Load
- - -
Load
Load
Load

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For standard model UPS, each UPS has inbuilt battery group; for long time model UPS, it needs to equip separated
external battery group.
Verify all connection after parallel installation is completed. Operate the parallel UPS after confirming correct.
In the condition of each single UPS running, set the physical address (ID) of each UPS, and ensure that each ID is
different.
In the condition of each single UPS running, set the output voltage (OPU) of each UPS, and ensure that each OPU is
same.
Verify if the parallel cables of all UPS are connected firmly, perform startup and finish parallel installation.

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4Operation Instructions
4.1 Display panel
4.1.1 Buttons
Power ON button ( + )
Press the Power ON button more than half a second to turn the UPS on.
Power OFF button ( +)
Press the Power OFF button more than half a second to turn the UPS off.
Self Test / Mute button ( +)
In Mains / Frequency conversion / ECO mode, press and hold the buttons more than 1 second to perform UPS tests
and diagnostic functions.
In Battery / Failure / Self test mode, press and hold the buttons more than 1 second to mute the alarm; press and hold
the buttons more than 1 second again to cancel mute;
Inquiry button ( , ）
In Non-menu setting interface:
Press or more than half a second and less than 2 seconds to display option contents in sequence from left to
right.
Press and hold more than 2 seconds to enter the history inquiry interface; press or more than half a
second and less than 2 seconds to turn the page of history records inquiring; press and hold again to return to the
main interface.
Press and hold more than 2 seconds to enter roll polling mode,display items are switched automatically in every 2
seconds. Press and hold again to return to the main interface.
In menu setting interface:
Press or more than half a second and less than 2 seconds to select setting options.
Menu settings button ( )
In Non-menu setting interface:
Press and hold more than 2 seconds to enter the menu settings interface.
In menu setting interface:
Press more than half a second and less than 2 seconds to confirm the setting option.
Press and hold more than 2 seconds to exit the menu setting interface.
4.1.2 LED indicators

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Icon
s
Function
Description
Inverter
indicator
(Green)
Illuminated: The UPS is working in inverter
mode (such as mains power mode, battery
mode, battery self test mode, ECO mode,
frequency conversion mode).
Unilluminated: The UPS is working in non-
inverter mode.
Battery
indicator
(Yellow)
Illuminated: The UPS is working in battery /
battery self test mode.
Unilluminated: The UPS is working in non-
battery mode and non-battery self test mode.
Flash: low battery alarm
Bypass
indicator
(Yellow)
Illuminated: The UPS is working in bypass
mode or ECO mode.
Unilluminated: The UPS is working in non-
bypass mode and non-ECO mode.
Flash: g in standby mode, not starting
frequency conversion and bypass abnormal
Alarm indicator
(Red)
Illuminated: UPS is faulty
Unilluminated: UPS is normal
Flash: the UPS emits an audible alarm
4.1.3 LCD display
LCD display is divided into three areas: Operation mode and icons diplay area, value display and menu settings area
and date and fault alarm display area.
Operation mode and icons display area：
1) There are following contents in the area of display page
After starting up in 20 seconds, this display area mainly indicates the UPS power rating.
This display area mainly indicates the UPS operation mode in 20 seconds after starting up, such as STdby
Date and
fault alarm
display area
Value display and
menu settings area
Operation mode and
icons diplay area
Buzzer
Fault icon
Fan
icon

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(Standby mode), byPASS (Bypass mode), Line (Utility mode), bAT (Bttery mode), bATT (Bttery self test
mode), FAULT (Fault mode), CUCF (Frequency conversion mode), ECO (economy control operation), SHUTdn
(Shutdown mode), TEST (Test mode).
Fan icon indicates the working status of fans. Normally, the fan shows rotation status. The icon will flash if
fans are disconnected or faulty;
Buzzer icon indicates if the buzzer is mute. Normally, this icon doesn’t display. Press the mute button in
battery or fault mode or set backstage software set backstage software set backstage software set MUTE
ON in any mode, the UPS will get into mute status and the buzzer icon will be illuminated.
The fault icon is illuminated in fault mode, it doesn’t display in other cases.
2) The area of menu setting page showing the settable menu options
3) The area of event log query page showing page number of history records
Value display and menu settings area:
In non-menu setting interface, it indicates the relevant information of UPS. Press the inquiry button or
to display three phase mains circuit, three phase bypass, three phase output voltage, frequency, load,
battery voltage, capacity, backup time, temperature, Bus voltage, software version ect.
In menu setting interface, press the menu settings button and inquiry button to set output voltage value
(OPU), physical address(Id), end of discharge point (Eod), parallel Enable (PAL), checking status OFF
(CHK)、Expert mode (EP), Clear warning function（CLRW）、Battery numbers(PCS)、Emergency
power off (EPO).
Press the inquiry button or to browse history records in history inquiry interface.
Date and fault alarm display area:
If there is no any fault alarm information, it indicates the system date. If there is alarm, it scrolls the display to indicate
current alarm information; If there is fault, it scrolls the display to indicate current fault information.
4.1.4 Equivalent UPS working status to the indicator
Buzzer sound
Description
Long beep
Fault mode
1 s per beep
Low battery in battery mode
Output and bypass overload
2 minper beep
The inverter is not open
4 s per beep
All other alarms

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tem
Working status
The panel indicator display
Audible alarm
Normal
Battery
Bypass
Fault
1
Utility mode / Frequency conversion mode
No any fault alarm
●
No
Alarm exists
●
★
1/ 4 s per beep
2
Battery mode
Non-low battery
alarm
●
●
★
4 s per beep
Low battery alarm
●
★
★
1 s per beep
3
Battery self test
mode / Starting
process
★
★
★
★
4 s per beep
4
Bypass mode
No any fault alarm
●
2 minper beep
Alarm exists
●
★
1/ 4 s per beep
5
ECO mode
●
●
No
Alarm exists
●
●
★
1/ 4 s per beep
6
Fault mode
●
Long beep
● _ The indicator is illuminated.
★_ The indicator flashes.
4.2 UPS settings
Although the UPS settings can be configured in any mode, it is suggested that it should be better to make the
setting operation in standby mode. Contact with suppliers or after sales staff if need other configuration (frequency
conversion mode, ECO mode ON, parameter adjustment, special menu settings ect.)

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4.2.1 Configure the UPS output voltage（OPU）
Output voltage setting interface
Press and hold the menu settings button more than 2 seconds to enter settings interface. Press inquiry button or
more than half a second and less than 2 seconds to select the function options. After selecting the output voltage
setup interface, OPU will flash.
Press the menu settings button more than half a second and less than 2 seconds to enter the output voltage setting
interface (OPU), at this moment OPU is illuminated, and the value under OPU flashes. Press inquiry button or
more than half a second and less than 2 seconds, select the corresponding values of OPU.There are 208V, 220V, 230V
and 240V available for options. The default output voltage is 220V. The configured settings can be saved in real time.
After selecting the value, press the menu settings button more than half a second and less than 2 seconds, OPU
setup is confirmed, at this moment the value under OPU is illuminated and stop flashing.
Press and hold the menu settings button more than 2 seconds to exit the setting interface and return to the home
screen.
Note: Configure the output voltage setting of parallel UPS units in standby or bypass mode. The settings of single
UPS unit can be configured in any mode.

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4.2.2 Configure the end of discharge point（EOd）
end of discharge poin setting interface
Press and hold the menu settings button more than 2 seconds to enter the setting interface. Press inquiry button
or more than half a second and less than 2 seconds to select the function options. After selecting the EOd setting
interface, EOd will flash.
Press the menu settings button more than half a second and less than 2 seconds to enter the EOd setting interface,
at this moment EOd is illuminated, and the value under the EOd flashes. Press inquiry button or more than half a
second and less than 2 seconds to select the Eod value needed. There are dEF, 9.8V, 9.9V, 10V, 10.2V and 10.5V
available for options. EOd is dEF by default (Eod varies with load). The configured settings can be saved in real time.
After selecting the vaule, press the menu settings button more than half a second and less than 2 seconds, EOd
setup is confirmed, at this moment the selected value is illuminated and stop flashing.
Press and hold the menu settings button more than 2 seconds to exit the setting interface and return to the home
screen.
Note: The low voltage alarm point of each battery is (Eod + 1V) (Battery low voltage shutdown point +
1V)×Numbers of battery.

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4.2.3 Configure the physical address (Id)
physical address setting interface
Press and hold the menu settings button more than 2 seconds to enter the setting interface. Press inquiry button
or more than half a second and less than 2 seconds to select the function options. After selecting the ID setting
interface, ID will flash.
Press the menu settings button more than half a second and less than 2 seconds to enter the ID setting interface, at
this moment ID is illuminated, and the value under the ID flashes. Press inquiry button or more than half a second
and less than 2 seconds to select the corresponding value of ID function. There are 1/2/3/4/5/6/7/8 available for options.
The default address is 1. The configured settings can be saved in real time.
After selecting the address, press the menu settings button more than half a second and less than 2 seconds, ID
setup is confirmed, at this moment the selected value is illuminated and stop flashing.
Press and hold the menu settings button more than 2 seconds to exit the setting interface and return to the home
screen.
Note: The physical address setting can be only configured in case of single UPS operating, it can not be done in
parallel UPS units

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4.2.4 Configure parallel Enable（PAL）
parallel Enable setting interface
Press and hold the menu settings button more than 2 seconds to enter the setting interface. Press inquiry button
or more than half a second and less than 2 seconds to select the function options. After selecting the PAL Enable
setting interface, PAL will flash.
Press the menu settings button more than half a second and less than 2 seconds to enter the PAL Enable setting
interface, at this moment PAL is illuminated, and ON or OFF under the PAL flashes. Press inquiry button or more
than half a second and less than 2 seconds to select ON to use the PAL Enable function, select OFF not to use the PAL
Enable function. PAL is OFF by default. The configured settings can be saved in real time.
After selecting ON or OFF, press the menu settings button more than half a second and less than 2 seconds, PAL
Enable setup is confirmed, at this moment ON or OFF is illuminated and stop flashing.
Press and hold the menu settings button more than 2 seconds to exit the setting interface and return to the home
screen.
Note: The single UPS unit will emit an alarm indicating PAL SET F after PAL Enable. And it is forbidden to start the
UPS.