iSIS HELIA User manual

Operating instructions for HELIA® assistance systems
V 01-2020
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Content
FOREWORD.............................................................................................................................................................. 3
SCO E OF DELIVERY.................................................................................................................................................. 4
SAFETY INSTRUCTIONS............................................................................................................................................. 4
AREAS OF A LICATION FOR THE HELIA® ASSISTANCE SYSTEMS................................................................................5
HELIA® Alarm................................................................................................................................................5
HELIA® Dispenser..........................................................................................................................................5
HELIA® Life Si n............................................................................................................................................6
HELIA® Private Emer ency Call.....................................................................................................................6
HELIA® BASE STATION............................................................................................................................................... 7
Hardware construction.................................................................................................................................7
LED display....................................................................................................................................................7
HELIA® INSTALLATION............................................................................................................................................... 7
CHANGING SETTINGS ONLINE................................................................................................................................... 8
"CONFIGURE MY HELIA®"......................................................................................................................................... 8
Re isterin with your own HELIA® account..................................................................................................8
Addin your new HELIA® base station..........................................................................................................8
Chan in settin s on a HELIA® base station.................................................................................................9
Confi urin sensors....................................................................................................................................10
Checkin delivery to receiver......................................................................................................................12
Adding new HELIA® sensors.................................................................................................................................... 12
Switching on the HELIA® base station..................................................................................................................... 12
Connecting the HELIA® base station to the internet.................................................................................................12
HELIA ush App...................................................................................................................................................... 12
RESETTING THE HELIA® BASE STATION.................................................................................................................... 13
TECHNICAL DETAILS................................................................................................................................................ 14
Technical data for the HELIA® base station.................................................................................................14
DEVICE U DATE...................................................................................................................................................... 15
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Foreword
Dear customer,
You have chosen a HELIA® assistance system, a quality product from ISIS IC GmbH.
ISIS IC GmbH offers you products that combine maximum convenience with concentration
on the essentials. Products that meet your requirements and are lar ely self-explanatory as
well as easy to use. The products have also proven to be reliable, sustainable and low-
maintenance.
This manual will describe the structure and operation of a HELIA® assistance system. Please
read this manual before you start usin the HELIA® assistance system and pay attention to
the safety instructions.
Note on links in the digital version of the operating instructions: We have added
important links in this manual, a simple click will lead you to the correspondin pa e. You
can reco nize these links by the blue font color, these links are also underlined.
lease note that these links are of course only available in the di ital version of the
Manual. Please also note that the illustrations in this manual in the printed version,
dependin on the printer, may not be reco nizable in detail.
Thank you for your trust!
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Scope of delivery
HELIA® base station (your individual HELIA® number can be found on the back of the
device; on the side of the packa in box as well),
Number of sensors: dependin on the variant, Dispenser (1), Life Si n (2), Emer ency Call
(1), Alarm (1),
Power adapter,
LAN cable,
HELIA® device pass (with your HELIA® number to be passed on to relatives),
Free app in the Goo le Play Store and in the App Store under "HELIA Push".
Safety instructions
When connectin the HELIA® base station, make sure that nobody can be injured by a
short circuit. Make sure that all persons in the household are instructed in how to use the
HELIA® base station safely.
This system can be used by children a ed 16 years and over, or by persons with reduced
physical, sensory or mental abilities or lack of experience and knowled e, if they are
supervised or have been instructed in the safe use of the system and understand the
resultin dan ers. Children must not play with the device. The power supply must be
interrupted before cleanin the HELIA® base station.
The HELIA® base station must be stored or operated in the interior in the temperature
ran e between 15 ° C and 25 ° C. Intended use also includes maintenance. The HELIA®
assistance system automatically receives software updates. The device must not be
manipulated. E. . if the memory card is removed, this will dama e the HELIA® base station
and void the certification and warranty.
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Areas of application for the HELIA® assistance systems
HELIA® Alarm
HELIA® Alarm offers the option of sendin a messa e if undesired activities are detected
via push messa e (alternatively via e-mail). This can also be linked to time periods. The
HELIA® sensor is attached to objects that are not to be used or moved. These can include
the patio door, the cellar door, the bike, the oven and/or the window. For each item, the
associated sensor can be assi ned a period of immediate reportin (see Settin s). With the
immediate report it can be ensured that there is no undesirable event in the household of
a loved one. In case of doubt, a call back can be made or a security uard or the police can
be called for help.
HELIA® Dispenser
With the HELIA® Dispenser, patients and relatives can ensure that the prescribed
medication is taken on time. If no medication is taken within a defined period of time (see
Settin s), a sensor first tri ers the acoustic reminder function and - if the medication has
still not been removed - a notification. Relatives or the nursin service receive this as a
push messa e on the HELIA® app on their smartphone or optionally as an e-mail.
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HELIA® Life Sign
Whoever moves is usually fine! The HELIA® assistance system can be expanded to a passive
emer ency call system by usin a motion sensor that is attached to the bathroom or
refri erator door, for example. If the sensor re isters no movement within a defined time
window, the stored contact person is notified. This can be a relative or the nursin service.
You will receive a push messa e on your HELIA® app (alternatively an e-mail) about the
missin life si n. The situation often turns out to be harmless with telephone inquiry and is
due to a deviation in the everyday habits of the user.
HELIA® Private Emergency Call
HELIA® Private Emer ency Call offers the active emer ency call. It is tri ered by the user at
the push of a button, for example usin a wall button in the bathroom; the HELIA® pendant
or the bracelet. Here too, the alarm is transmitted via a push messa e to the HELIA® app
(alternatively via e-mail). Relatives have the opportunity to react immediately by callin -
and the reassurin feelin that they are doin everythin for the safety of their loved ones.
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HELIA® Base Station
Hardware construction
1 - Red status LED
2 - Yellow status LED
3 - Green status LED
4 - Power supply connector
5 - Network connection
6 - (Under the cover) Function button for teachin in new sensors and resettin
LED display
●Yellow flashes cyclically - HELIA® is startin
●Green flashes cyclically - HELIA® is connectin to the server
●Green li hts up permanently - HELIA® is online and ready for operation
●Green li hts continuously + yellow flashes in time - teach-in process for new sensors
●Yellow flashes once - HELIA® sensor packa e received
●Red li hts up permanently - HELIA® could not establish a connection to the Internet
HELIA® Installation
We recommend that you first set up the HELIA® assistance system online under “My
HELIA® - Confi uration”. You can then connect the system to a power source at home and
connect to the Internet. Note: To set up your HELIA® base station online, have your HELIA®
number ready. Recommendation: Give the device pass to a relative, keep it in your wallet
or in another safe place.
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C anging settings online
"Configure my HELIA®"
Registering wit your own HELIA® account
On our homepa e www.helia.online, click on "My HELIA® - Confi uration" in the menu bar.
If you already have a HELIA® account, you can lo in with your access data.
If this is not the case, you can create a new account usin the "Create your account"
button. To do this, follow the instructions on the website.
To create your new HELIA® account, you must finally confirm your e-mail address usin a
confirmation link sent to you by email.
Adding your new HELIA® base station
After lo in in to the HELIA® confi uration website, you will see an overview of your
HELIA® devices.
You can add your new HELIA® base station usin the "Add device" button.
To do this, enter the HELIA® number in the input field. You will find this number on the
HELIA® packa in , on the back of your HELIA® base station and on the HELIA® device pass.
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C anging settings on a HELIA® base station
After you have added a HELIA® base station to your account, you can edit it. To do this,
select the appropriate HELIA® base station from your overview list.
You can now chan e the followin settin s:
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Location name: A name (assi ned by you) for the selected HELIA® device. For example, the
name or address of the person to be cared for, a room number in a nursin home or
somethin similar.
Telephone number at the location: The telephone number of the person to be cared for, in
order to receive feedback by telephone if necessary.
Time zone: The time zone in which the HELIA® device is operated.
E-mail recipient list: Here you can add and remove other recipients of the e-mail
notifications. All e-mail addresses listed here receive a messa e in the event of an alarm or
warnin .
Configure sensors: Here you can switch your HELIA® sensors on/off or chan e the rules of
the sensors (see Confi urin sensors).
Configuring sensors
You can et an overview of your HELIA® sensors from the device-specific settin s usin the
"Confi ure sensors" button.
Dependin on the HELIA® product variant, you can chan e various settin s here for each
sensor. To do this, select the tool symbol next to the respective sensor.
The followin settin s are available for the different products:
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