Isis Helia User manual

Operating instructions for HELIA® assistance systems

V 01-2020

1Table of Contents

Content
FOREWORD.............................................................................................................................................................. 3
SCO E OF DELIVERY.................................................................................................................................................. 4
SAFETY INSTRUCTIONS............................................................................................................................................. 4
AREAS OF A LICATION FOR THE HELIA® ASSISTANCE SYSTEMS................................................................................5
HELIA® Alarm................................................................................................................................................5
HELIA® Dispenser..........................................................................................................................................5
HELIA® Life Si n............................................................................................................................................6
HELIA® Private Emer ency Call.....................................................................................................................6
HELIA® BASE STATION............................................................................................................................................... 7
Hardware construction.................................................................................................................................7
LED display....................................................................................................................................................7
HELIA® INSTALLATION............................................................................................................................................... 7
CHANGING SETTINGS ONLINE................................................................................................................................... 8
"CONFIGURE MY HELIA®"......................................................................................................................................... 8
Re isterin  with your own HELIA® account..................................................................................................8
Addin  your new HELIA® base station..........................................................................................................8
Chan in  settin s on a HELIA® base station.................................................................................................9
Confi urin  sensors....................................................................................................................................10
Checkin  delivery to receiver......................................................................................................................12
Adding new HELIA® sensors.................................................................................................................................... 12
Switching on the HELIA® base station..................................................................................................................... 12
Connecting the HELIA® base station to the internet.................................................................................................12
HELIA  ush App...................................................................................................................................................... 12
RESETTING THE HELIA® BASE STATION.................................................................................................................... 13
TECHNICAL DETAILS................................................................................................................................................ 14
Technical data for the HELIA® base station.................................................................................................14
DEVICE U DATE...................................................................................................................................................... 15
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Foreword

Dear customer,

You have chosen a HELIA® assistance system, a quality product from ISIS IC GmbH.

ISIS IC GmbH offers you products that combine maximum convenience with concentration

on the essentials. Products that meet your requirements and are lar ely self-explanatory as

well as easy to use. The products have also proven to be reliable, sustainable and low-

maintenance.

This manual will describe the structure and operation of a HELIA® assistance system. Please

read this manual before you start usin the HELIA® assistance system and pay attention to

the safety instructions.

Note on links in the digital version of the operating instructions: We have added

important links in this manual, a simple click will lead you to the correspondin pa e. You

can reco nize these links by the blue font color, these links are also underlined.

lease note that these links are of course only available in the di ital version of the

Manual. Please also note that the illustrations in this manual in the printed version,

dependin on the printer, may not be reco nizable in detail.

Thank you for your trust!

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Scope of delivery

HELIA® base station (your individual HELIA® number can be found on the back of the

device; on the side of the packa in box as well),

Number of sensors: dependin on the variant, Dispenser (1), Life Si n (2), Emer ency Call

(1), Alarm (1),

Power adapter,

LAN cable,

HELIA® device pass (with your HELIA® number to be passed on to relatives),

Free app in the Goo le Play Store and in the App Store under "HELIA Push".

Safety instructions

When connectin the HELIA® base station, make sure that nobody can be injured by a

short circuit. Make sure that all persons in the household are instructed in how to use the

HELIA® base station safely.

This system can be used by children a ed 16 years and over, or by persons with reduced

physical, sensory or mental abilities or lack of experience and knowled e, if they are

supervised or have been instructed in the safe use of the system and understand the

resultin dan ers. Children must not play with the device. The power supply must be

interrupted before cleanin the HELIA® base station.

The HELIA® base station must be stored or operated in the interior in the temperature

ran e between 15 ° C and 25 ° C. Intended use also includes maintenance. The HELIA®

assistance system automatically receives software updates. The device must not be

manipulated. E. . if the memory card is removed, this will dama e the HELIA® base station

and void the certification and warranty.

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Areas of application for the HELIA® assistance systems

HELIA® Alarm

HELIA® Alarm offers the option of sendin a messa e if undesired activities are detected

via push messa e (alternatively via e-mail). This can also be linked to time periods. The

HELIA® sensor is attached to objects that are not to be used or moved. These can include

the patio door, the cellar door, the bike, the oven and/or the window. For each item, the

associated sensor can be assi ned a period of immediate reportin (see Settin s). With the

immediate report it can be ensured that there is no undesirable event in the household of

a loved one. In case of doubt, a call back can be made or a security uard or the police can

be called for help.

HELIA® Dispenser

With the HELIA® Dispenser, patients and relatives can ensure that the prescribed

medication is taken on time. If no medication is taken within a defined period of time (see

Settin s), a sensor first tri ers the acoustic reminder function and - if the medication has

still not been removed - a notification. Relatives or the nursin service receive this as a

push messa e on the HELIA® app on their smartphone or optionally as an e-mail.

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HELIA® Life Sign

Whoever moves is usually fine! The HELIA® assistance system can be expanded to a passive

emer ency call system by usin a motion sensor that is attached to the bathroom or

refri erator door, for example. If the sensor re isters no movement within a defined time

window, the stored contact person is notified. This can be a relative or the nursin service.

You will receive a push messa e on your HELIA® app (alternatively an e-mail) about the

missin life si n. The situation often turns out to be harmless with telephone inquiry and is

due to a deviation in the everyday habits of the user.

HELIA® Private Emergency Call

HELIA® Private Emer ency Call offers the active emer ency call. It is tri ered by the user at

the push of a button, for example usin a wall button in the bathroom; the HELIA® pendant

or the bracelet. Here too, the alarm is transmitted via a push messa e to the HELIA® app

(alternatively via e-mail). Relatives have the opportunity to react immediately by callin -

and the reassurin feelin that they are doin everythin for the safety of their loved ones.

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HELIA® Base Station

Hardware construction

1 - Red status LED

2 - Yellow status LED

3 - Green status LED

4 - Power supply connector

5 - Network connection

6 - (Under the cover) Function button for teachin in new sensors and resettin

LED display

●Yellow flashes cyclically - HELIA® is startin

●Green flashes cyclically - HELIA® is connectin to the server

●Green li hts up permanently - HELIA® is online and ready for operation

●Green li hts continuously + yellow flashes in time - teach-in process for new sensors

●Yellow flashes once - HELIA® sensor packa e received

●Red li hts up permanently - HELIA® could not establish a connection to the Internet

HELIA® Installation

We recommend that you first set up the HELIA® assistance system online under “My

HELIA® - Confi uration”. You can then connect the system to a power source at home and

connect to the Internet. Note: To set up your HELIA® base station online, have your HELIA®

number ready. Recommendation: Give the device pass to a relative, keep it in your wallet

or in another safe place.

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C anging settings online

"Configure my HELIA®"

Registering wit your own HELIA® account

On our homepa e www.helia.online, click on "My HELIA® - Confi uration" in the menu bar.

If you already have a HELIA® account, you can lo in with your access data.

If this is not the case, you can create a new account usin the "Create your account"

button. To do this, follow the instructions on the website.

To create your new HELIA® account, you must finally confirm your e-mail address usin a

confirmation link sent to you by email.

Adding your new HELIA® base station

After lo in in to the HELIA® confi uration website, you will see an overview of your

HELIA® devices.

You can add your new HELIA® base station usin the "Add device" button.

To do this, enter the HELIA® number in the input field. You will find this number on the

HELIA® packa in , on the back of your HELIA® base station and on the HELIA® device pass.

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C anging settings on a HELIA® base station

After you have added a HELIA® base station to your account, you can edit it. To do this,

select the appropriate HELIA® base station from your overview list.

You can now chan e the followin settin s:

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Location name: A name (assi ned by you) for the selected HELIA® device. For example, the

name or address of the person to be cared for, a room number in a nursin home or

somethin similar.

Telephone number at the location: The telephone number of the person to be cared for, in

order to receive feedback by telephone if necessary.

Time zone: The time zone in which the HELIA® device is operated.

E-mail recipient list: Here you can add and remove other recipients of the e-mail

notifications. All e-mail addresses listed here receive a messa e in the event of an alarm or

warnin .

Configure sensors: Here you can switch your HELIA® sensors on/off or chan e the rules of

the sensors (see Confi urin sensors).

Configuring sensors

You can et an overview of your HELIA® sensors from the device-specific settin s usin the

"Confi ure sensors" button.

Dependin on the HELIA® product variant, you can chan e various settin s here for each

sensor. To do this, select the tool symbol next to the respective sensor.

The followin settin s are available for the different products:

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HELIA® Alarm

You can assi n a unique name to the sensor in the "Sensor Desi nation" input field.

You can either operate the sensor continuously or set a time window.

If "Continuous Operation” is activated, the sensor reacts to every movement, re ardless of

the current time.

If "Continuous Operation" is switched off, the sensor only reacts in the selected period.

With the "Active" switch it is possible to switch the functionality of the entire sensor on or

off.

HELIA® Dispenser

You can assi n a unique name to the sensor in the "Sensor Desi nation" input field.

You can set the time periods for the individual rules (mornin , noon, evenin and ni ht).

At the end of a rule, the sensor sends a messa e if there has been no movement in the set

period.

You can use the "Active" switch to switch the individual control periods on or off.

HELIA® Life Sign

You can assi n a unique name to the sensor in the "Sensor desi nation" input field.

You can define a unique name for the individual rules (by default: mornin , noon, evenin

and ni ht).

It is also possible to freely define the re ular periods.

At the end of a rule, the sensor sends a messa e if there has been no movement in the set

period.

You can use the "Active" switch to switch the individual control periods on or off.

HELIA® Emergency Call

You can assi n a unique name to the sensor in the "Sensor desi nation" input field.

The sensor sends a messa e at the push of a button.

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C ecking delivery to receiver

After you have chan ed all the desired settin s, you can send a test messa e.

To do this, press the "Send a test messa e to all recipients" button. You can find this on the

settin s pa e of the HELIA® base station at the bottom of the pa e.

All email and push messa e recipients receive a messa e.

Adding new HELIA® sensors

The supplied sensors have already been tau ht in when they are delivered. You only need

to teach in new, additionally acquired sensors, as described below:

Briefly press the function button (under the device cover). You should hear a beep.

The learnin process is now active for a few seconds. Now confirm the sensor once by

pressin on it in the middle of the housin .

The HELIA® base station now plays a sound as confirmation.

Switc ing on t e HELIA® base station

Connect the HELIA® base station to a power source. To do this, please only use the

supplied power adapter and a socket that is not used for other electronic devices.

The LED li hts of the HELIA® base station now be in to display the status (see LED display).

Please note that the start-up can take up to 2 minutes.

Connecting t e HELIA® base station to t e internet

Connect the HELIA® base station to the router of your home network usin the LAN cable

provided.

As soon as the HELIA® base station is powered and switched on, it will connect to the

Internet.

If the reen LED li hts up permanently, an internet connection is established. If the red LED

li hts up permanently, the internet connection has failed.

Red LED is glowing: Please make sure that your router is online. Please also check whether

the LAN cable is correctly connected to the HELIA® base station and your router.

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HELIA Pus App

With the HELIA Push App you can receive all messa es from your HELIA® base station

promptly. Install the free HELIA Push App from the store:

Resetting t e HELIA® base station

If you want to reset your HELIA® base station to the factory settin s, you can do this usin the

function button under the cover of the device.

Press and hold the button until you hear three beeps. Then release the button.

The local WLAN settin s are deleted and the device restarts.

This process can take up to two minutes.

If you want to reset the complete confi uration of your device, you can remove the device via the

confi uration website.

To do this, lo in with your HELIA® account and select the trash can symbol next to the HELIA® base

station you want to remove in the device overview.

After confirmin the deletion, all settin s and control periods you have entered will be removed

from the device settin .

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Tec nical details

Tec nical data for t e HELIA® base station

●Supply volta e: 230V plu power supply

●Housin : plastic (white / red)

●Dimensions: (L x W x H - 99 x 70 x 29 mm)

●Wei ht: 110 +

Attention: The device is only suitable for dry interiors!

Tec nical data for t e different variants

roduct HELIA®

Dispenser

HELIA®

Life Sign

HELIA®

rivate

Emergency Call

HELIA®

Alarm

Dimensions

(L x W x H)

1-day tablet case:

217 x 69 x 15 mm

Sensor: (round)

30 x 30 x 10 mm

Bracelet:

230 x 31 x 8 mm.

(Width and hei ht

of the Bracelet:

11 x 3 mm)

endant:

39 x 31 x 10 mm

Sensor: (round)

30 x 30 x 10 mm

Weight 26 4 Bracelet: 22

Pendant: 6 4

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Device Update

The HELIA® update function: The HELIA® system automatically starts updates.

These updates can be recognized by an acoustic noise.

The process takes a maximum of 1 minute and is then complete.

lease contact the manufacturer to use other options.

(We reserve the right to make technical changes, errors and misprints.)

ISIS IC GmbH, Handelsweg 1, 46485 Wesel

Telephone: +49 281 / 3 38 39-0

E-Mail: [email protected]m

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Warranty Terms

Warranty Period

Our products are guaranteed for 2 years from t e date of purc ase.

Warranty exclusions and restrictions

T e guarantee does not cover:

1. a) Normal wear and tear, b) improper use such as stora e, overloadin , fallin , or c) errors and dama e caused by rou h handlin that occurred as

a result of incorrect operation of the HELIA® base station contrary to the intended or recommended purpose, such as Moisture or water dama e

that affects the proper functionin of the product and dama e to the product housin . 2. Instructions for use or third party items. 3. Errors or

alle ed errors that were caused by the use of the product to ether with another product, accessories, software or services that were not

manufactured or provided by ISIS IC GmbH. 4. Replaceable batteries.

The uarantee is not enforceable if:

1. The item has been used in a manner not intended for it. 2. The HELIA® base station was handled incorrectly. 3. The serial number has been

removed, chan ed or made ille ible in any way. It is entirely at ISIS IC GmbH's discretion to determine whether the uarantee is enforceable or not.

4. The HELIA® assistance systems were NOT sold by an authorized HELIA® sales partner.

ISIS IC GmbH does not uarantee the uninterrupted, faultless operation of the product or that the product works with hardware or software

provided by a third party.

Warranty

The uarantee expires if the product has been chan ed.

For material or manufacturin defects, ISIS IC GmbH undertakes to replace or repair the defective product. If the defective item can no lon er be

replaced or repaired, or if a repair involves disproportionate effort, ISIS IC GmbH is entitled to deliver a similar and equivalent replacement. If the

article cannot be replaced or repaired, ISIS IC GmbH will refund the price paid by the customer in the form of a credit note.

Warranty claims can only be asserted upon presentation of the invoice or the receipt issued by a sales partner or ISIS IC GmbH.

Further claims such as the replacement of the defective product or the reimbursement of the purchase price are expressly rejected by ISIS IC GmbH.

The proof of purchase also serves as proof of uarantee.

Disclaimer

The material presented in the operatin instructions and on the website is for information purposes only. The described HELIA® base station can be

chan ed as part of the manufacturer's continuous development pro ram without prior notice. The HELIA® assistance systems, instructions for use

and the associated websites are desi ned to brin more security to older and needy people.

ISIS IC GmbH is not liable for direct or accidental dama e, consequential or special dama e due to, as a result of or in relation to the use of HELIA®