Iwatsu ADIX User manual

SINGLE LINE TELEPHONE
STATION USER
QUICK REFERENCE GUIDE
Using the Receiver Button to Access ADIX
Features - By performing a hookswitch flash
(quickly pressing and releasing the Receiver
Button) and dialing the desired Feature
Operation Code, you can easily access ADIX
features.
Each feature operation code must be
programmed in the ADIX database by your
system installer. Space is provided on the inside
back cover of this guide to write your feature
operation codes for quick reference. Check with
your telephone system administrator if you
encounter problems accessing any of the
features described in this guide.
BASIC FEATURES
Making An Outgoing Call
þLift the receiver
þDial the outside line access code*
þWhen you hear the dial tone dial the
telephone number
Make a Dialing Mistake?
þHang up, then start again
Receiving An Incoming Call
When your phone rings:
þJust lift the receiver. The call is automatically
connected
* All access codes are programmed by the system
911 Support
At default, ADIX is programmed to automatically
contact your local Public Safety Answering Point
(PSAP) when 911 is dialed. In addition, ADIX is
one of the only systems that supports Enhanced
911 Service. Enhanced 911 Service ensures that
when 911 is dialed from a system extension,
information that allows the PSAP to identify the
caller’s location in a building is sent to the PSAP
along with the call. Check with your system
installer or Authorized Iwatsu Distributor to
make sure your system is programmed for
Enhanced 911 Service.
INTRODUCTION

Transferring A Call To Another
Extension
When speaking on an outside line:
þQuickly press and release the receiver
button
þWhen you hear the tone dial the extension
number
þAnnounce the call when the extension
answers
þHang up the receiver
The call is automatically transferred.
Receiving A Second Call
When you are speaking on a call and hear a
tone signaling another incoming call:
þQuickly press and release the receiver
button
þDial the Hold code to put the first call
on hold
þQuickly press and release the receiver
button
þThe second call is automatically connected
To Return to the First Call
When you have finished with the second call:
þHang up
þLift the receiver
þDial the Hold code
þThe first call is automatically retrieved
Call Park
A call can be placed in “park” from where it can
be picked up by another extension. For
example, if you want to transfer a call and the
person is not at their extension, you can park
the incoming call, then page a second party.
The second party can retrieve the call by dialing
the Call Park Pick Up code from any extension.
Putting a Call in Call Park
When speaking on an outside line:
þQuickly press and release the receiver
button
þWait for the dial tone then dial the Park
code
þIf the call is picked up you will hear a
confirmation tone
þIf the call is not picked up it will return
to your phone
Picking up a call in call park
From the same extension that parked the call:
þLift the receiver
þDial the Park code again
þThe call is retrieved
From another extension:
þLift the receiver
þDial the Park Pick-Up code
þThen dial the extension number where the
call is parked
þThe call is retrieved
Making An Intercom Call
þLift the receiver
þWhen you hear the dial tone dial the
extension number
Receiving A Call From Another
Extension
When you hear the intercom call signal (two
short ring bursts):
þLift the receiver
þThe call is automatically connected
Last Number Redial
When you want to automatically redial the last
number you called:
þLift the receiver
þFrom a touchtone telephone press #
þFrom a rotary telephone dial the Last
Number Redial code
þThe system automatically dials the last
number you dialed
ADVANCED FEATURES
Call Forward
You can set your phone to automatically
transfer calls to another extension. To use this
feature you must first set the forwarding
extension.
Setting the Forwarding Extension
þLift the receiver
þDial the Call Forward code
þDial the extension number to which you
want your calls forwarded.
þWhen you hear the confirmation tone, hang
up
Your phone is set in the All Calls Forward mode
(or in the last mode you set).

Changing the Call Forward Mode
All Calls
Automatically forward all calls arriving at your
telephone to another extension.
þLift the receiver
þDial the Call Forward Mode Change code and
dial 1
þWhen you hear the confirmation tone hang
up
Busy
Forward calls only when you are busy on
another call.
þLift the receiver
þDial the Call Forward Mode Change code and
dial 2
þWhen you hear the confirmation tone hang
up
No Answer
If you are unable to answer a call within a
specified time, you can have the call forwarded
to another extension.
þLift the receiver
þDial the Call Forward Mode Change code
and dial 3
þWhen you hear the confirmation tone hang
up
Follow Me
When you move to a different extension, you
can change the forwarding destination from the
extension originally set to the phone that you
are now using.
þLift the receiver
þDial the Follow Me code, then dial your
extension number
þWhen you hear the confirmation tone hang
up
Cancel Call Forward
þLift the receiver
þDial the Cancel code then dial the Call
Forward code
þYour phone will return to normal operation
Call Pickup
Internal Group
You may answer calls ringing at any extension in
your pick up group without dialing the
extension number. When you hear a call ringing
at another extension:
þLift the receiver
þDial the Internal Group Call Pick Up code
þThe incoming call is connected to your
extension
Direct Extension
You may answer an incoming call at another
extension
þLift the receiver
þDial the Direct Extension Call Pick Up code
þDial the number of the extension where the
call is ringing
þThe incoming call is connected to your
extension
Busy ICM Callback
When you call another extension and get a
busy signal, do not hang up:
þQuickly press and release the receiver button
þWhen you hear the dial tone, dial the Busy
ICM Callback code
þWhen you hear the confirmation tone hang
up
þWhen the busy extension is available, you will
receive a call back
þLift the receiver and you are automatically
connected to the extension
To Cancel Busy ICM Callback
þLift the receiver
þDial the Cancel code then dial the Busy
ICM Callback code
þWhen you hear the confirmation tone hang
up
Busy Number Callback
When an outside number you have called is
busy the system can be programmed to
automatically recall the number at a later time.
þWhen you receive a busy signal do not hang
up
þQuickly press and release the receiver button
þWhen you hear the dial tone, dial the Busy
Number Callback Code
þEnter the time in minutes (1-9) at which you
want to be called back
þWhen you hear the confirmation tone hang
up
þAt the set time you will receive a callback
from the system

in a multiline conference call:
þQuickly press and release the receiver button
þWhen you hear the tone dial the Conference
code
þHang up
The two outside parties will still be in a
conference.
To return to the multiline conference call:
þLift the receiver
þDial the Hold Pick Up code
You are automatically reconnected to the
conference.
Do Not Disturb
If you do not wish to be disturbed, you can set
your extension to prevent any calls from getting
through or ringing on the phone.
þLift the receiver
þDial the Do Not Disturb code
þWhen you hear the confirmation tone hang
up
To cancel Do Not Disturb:
þLift the receiver
þDial the Cancel code and the Do Not
Disturb code
þWhen you hear the confirmation tone hang
up
E-Response Help Call
If programmed, ADIX provides emergency
notification to a group of telephones or paging
system. NOTE: This feature is in addition to 911
Support.
Paging
þLift the receiver
þDial the PAGING Code *
þSpeaking into the receiver make your
announcement
þHang up
Speed Dial
To Register Personal Speed Dial Numbers
þLift the receiver
þDial the Speed Dial Registration codethen dial
the Personal Speed Dial Code (90-99)
þLift the receiver and the number is
automatically dialed
To Cancel Busy Number Callback
þLift the receiver
þDial the Cancel code then dial the Busy
Number Callback code
þWhen you hear the confirmation tone hang
up
Conference
During a call the ADIX system allows you to
make conference calls with any combination of
up to four extensions and outside lines.
Add-On (Up To 1 Outside + 3 Inside Parties Or
4 Inside Parties)
While speaking on an outside call or an
intercom call:
þQuickly press and release the receiver
button
þDial the extension number that you want to
add to the conference
þWhen the party answers, tell them to stay on
the line, then quickly press and release the
receiver button
þWhen you hear a tone burst all parties are
connected
To add another extension, repeat the same
procedure.
Multi-Line (Up To 3 Outside + 1 Inside, Or 2
Outside + 2 Inside)
While speaking on an outside call:
þQuickly press and release the receiver
button
þDial the Hold code to put the outside line on
hold
þAfter you hear the confirmation tone, access
the second outside line and call the other
outside party
þAfter the second outside line has answered
quickly press and release the receiver button
þWhen you hear the tone dial the Conference
code
þAll three parties are connected
To add a third outside line repeat the same
procedure.
Trunk-To-Trunk (2 Outside Parties Only)
When you are speaking with two outside parties

Universal Night Answer
If you need to pick up an incoming call when
the system is in the night mode:
þLift the receiver
þDial the Universal Night Answer code [546]
You will be connected to the incoming call
Note: Insomecases,availablefeaturesandfeatureoperation
may differ from those listed in this guide, depending on the
hardware,software,and programmedfunctionsinyourADIX
system. For more information, contact your authorized
Iwatsu distributor.
within a speed dial number dial *and the
desired pause time in seconds (1-9).
To Register a [*]: When registering the
telephone number, at the place where you want
to insert a [*], dial **
* This code is programmed by your system administrator
To Speed Dial A Number
From A Touch Tone Phone
þLift the receiver
þPress *, then dial the Speed Dial Code for
the number you want to call
þThe system automatically dials the registered
number
From A Rotary Dial Phone
þLift the receiver
þDial the Speed Dial Access code
þDial the Speed Dial Code for the number that
you want to call
þThe system automatically dials the registered
number
Message Waiting
To Leave A Message
When the extension you are calling is busy or
does not answer:
þDo not hang up
þQuickly press and release the receiver button
þDial the Message code
þWhen you hear the confirmation tone hang
up
If the extension you called is an ADIX digital
telephone, the lamp on the message button
[MSG] will light. If it is a single line telephone
with a message lamp, the message lamp on the
phone will flash.
To Cancel Message Waiting
If you want to cancel a message you left at an
extension:
þLift the receiver
þDial the Cancel code and the Message
code
þDial the extension number
þWhen you hear the confirmation tone hang
up
The Message button [MSG] lamp at the
extension will be extinguished.

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FEATURE OPERATION CODES
To access the features listed below, lift the receiver, then follow the
operation instructions. Use the Code column to write the operation
code programmed in your system database. Note: “Hook” means
“press and release the receiver button quickly.”
Feature Code Operation
Account Codes __________ Hook+”zzz”+(Acct.
Code) [*]+Hook
Busy ICM Callback __________ Hook+”zzz”
Busy Number Callback __________ Hook+”zzz”
Busy Trunk Queue __________ Hook+”zzz”
Cancel Code __________ Cancel Code+Feature
Code
CallForward
Set FWD extension __________ “zz”+Ext.No.
All __________ “zzz”+[1]
Busy __________ ”zzz”+[2]
No Answer __________ ”zzz”+[3]
Follow Me __________ ”zzz”+Ext.No.
Cancel __________ CancelCode+”zzz”
Call Park - Station __________ Hook+”zzz”
Call Park Pick Up __________ ”zzz”+Ext.No.
Call Pick Up
Internal Group __________ ”zzz”
External Group __________ ”zzz”+GroupNo.
Direct Extension __________ ”zzz”+Ext.No.
Conference
Add-on Hook+Ext.No.+Hook
Multiline __________ Hook+”zzz”
Trunk to Trunk __________ Hook+”zzz”
Do Not Disturb __________ ”zzz”
Exclusive Hold __________ Hook+”zzz”
Extension Lock __________ “zzz”+Password
Release __________ Cancel code
+”zzz”+(Password)
Flash-Long __________ Hook+”zzz”
Flash-Short __________ Hook+”zzz”
Last No. Redial __________ [#] or ”zzz”
Meet-Me Page Answer __________ ”zzz”
Message Waiting
Set __________ Hook+”zzz”
Cancel __________ Cancel Code
+”zzz”+Ext.No.
Answer __________ ”zzz”
Clear __________ ”zzz”+[*][*]
Speed Dial Registration
With Line Group __________ ”zzz”+(Code)+(Line
Group No.)+(Phone
No.)
W/out Line Group __________ ”zzz”+(Code)+(Phone
No.)
Speed Dial
Touch Tone Phone [*]+Speed Dial Code
Rotary Phone __________ ”zzz”+Speed Dial Code
Universal Night Answer __________ ”zzz”
Outside line access code is: _____________________
Paging code is: ____________________
Outside line group access code is (used to register Personal Speed
Dial numbers): _________________
“zzz” = Operation Code Programmed in System Database.