Iwatsu OM-KTD30 User manual

SPECIAL NOTICES
TOLL RESTRICTION
The Toll Restriction feature of the Omega-Phone 924 system is one method
of preventing fraud (i.e., the making of unauthorized toll calls) by users of
the system. The chance of fraud may be reduced but may not be eliminated.
Only a complete program which includes but may not be limited to
inspection of telephone call billing, use of call detail recorders, and other
such devices, systematic monitoring of all telephone call activity, and
implementing corrective measures can minimize the possibility of fraud.
Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers
hereby disclaim any express or implied warranty that its equipment is
technically immune from or prevents unlawful and/or unauthorized
utilization that may result in unauthorized toll calls. Iwatsu Voice Networks
hereby warns Distributor that such is possible.
Use of Call Recorder, Voice Mail Record, and Station Monitor
In certain states it is illegal to intercept, listen to, and/or record telephone
calls. In certain states and under certain circumstances it is illegal to
intercept for the purposes of listening in and/or recording telephone calls.
Because such activity is not illegal in all jurisdictions and may be permitted
in training and/or monitoring of personnel, this telephone system can be
programmed to permit interception, listening to, and/or recording with or
without warning to those on the line. Before utilizing the system for such
purposes, you are advised to confirm the laws of the jurisdiction in which
you utilize such features(s). Iwatsu Voice Networks and/or its Third Party
manufacturers/suppliers disclaim any responsibility for improper or illegal
use of the Call Record, Voice Mail Record, and Station Monitor Features
and disclaim any obligations to render legal advice concerning this feature.
Electrical Safety Advisory
It is recommended that an AC surge arrestor of the form and capacity
suitable for the model of the Omega-Phone 924 purchased be installed in the
AC outlet to which the system is connected.
Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors, and Publishers or other similar
organizations, if radio or TV broadcasts are transmitted through the music-
on-hold feature of the telecommunications system. Iwatsu Voice Networks
and/or its Third Party manufacturers/suppliers hereby disclaim any liability
arising out of unlawful and/or unauthorized utilization use of the music-on-
hold feature.

All brand names and product names used in this manual are trademarks of
their respective companies.
Iwatsu Voice Networks
8001 Jetstar Drive, Irving, TX 75063
[phone]
Email: [email protected], Web: http://www.iwatsu.com
© 2007 by Iwatsu America, Inc.
All rights reserved.
Omega-Phone 924 Owner’s Manual December 2007
09 08 07 05 04 03 02
All rights are reserved. No part of this manual or accompanying software
may be reproduced, in any form or any means, without the permission of
Iwatsu Voice Networks.
This manual was written for Omega-Phone 924 systems. In some cases,
available feature operations may differ from those listed in this manual,
depending on the hardware, software and programmed functions in your
Omega-Phone 924. For more information contact your authorized Iwatsu
distributor.
Iwatsu Voice Networks has used its best effort to ensure that the information
in this manual was accurate at the time of printing. Iwatsu Voice Networks
makes no warranty of any kind, expressed or implied, with regard to the
contents of this manual. This information is subject to change without
notice.
Iwatsu Voice Networks shall not be held responsible for any representation
made regarding this information by any individual.
Part Number: 700450

OMEGA-PHONE 924

TABLE OF CONTENTS
SECTION 1 – OMEGA-PHONE 924 GENERAL DESCRIPTION...... 1
FCC REGISTRATION AND REQUIREMENTS.............................. 3
INSTRUCTIONS TO THE USER ..........................................................................3
NOTICES................................................................................................................3
FCC INFORMATION.............................................................................................4
OMEGA-PHONE 924 SYSTEM OVERVIEW.................................. 5
SYSTEM HARDWARE .........................................................................................6
OM-KSU..............................................................................................................6
SYSTEM PERIPHERAL CONNECTIONS ..........................................................7
CONFIGURATION OPTIONS............................................................................7
OM-KSU MAIN SYSTEM KSU ...........................................................................8
OM-308 EXPANSION MODULE 3 X 8..............................................................9
OM-OPT OPTION MODULE...........................................................................10
OM-VML VOICE PROCESSING SYSTEM (VOICE MAIL CARD)..................11
OMEGA-PHONE 924 STATIONS.......................................................................12
DIGITAL AND WIRELESS TELEPHONES......................................................12
OM-KTD30 DIGITAL KEY TELEPHONE........................................................12
OM-8WRLS 2.4 GHZ WIRELESS OFFICE SPEAKERPHONE .......................12
ATTENDANT POSITION....................................................................................13
DOORPHONE ......................................................................................................13
SINGLE LINE TELEPHONES.............................................................................13
SPECIFICATIONS......................................................................... 14
SYSTEM CONFIGURATION..............................................................................14
POWER REQUIREMENTS...............................................................................14
DIMENSIONS...................................................................................................14
MOUNTING......................................................................................................14
OPERATING ENVIRONMENT.........................................................................14

TABLE OF CONTENTS - ii
WIRING.............................................................................................................14
MAXIMUM SYSTEM CONFIGURATION........................................................15
CO LINE INTERFACE SPECIFICATIONS......................................................15
SWITCHING TECHNOLOGY...........................................................................15
EXTENSION INTERFACE SPECIFICATIONS................................................15
MAXIMUM CABLE LENGTH – DIGITAL EXTENSION WIRING...................15
MAXIMUM CABLE LENGTH – SINGLE LINE TELEPHONE WIRING .........15
OMEGA-PHONE 924 FEATURES................................................ 16
SECTION 2 – DIGITAL TELEPHONE USER GUIDE ...................... 19
DIGITAL TELEPHONES............................................................... 21
OM-KTD30 SPEAKERPHONE WITH NAVIGATION KEYS...........................21
OM-KTD30 FEATURES ...................................................................................21
OM-8WRLS WIRELESS TELEPHONE..............................................................22
OM-KTD30 FEATURES......................................................................................23
BASIC ELEMENTS OF THE OM-KTD30 ........................................................23
INTERACTIVE KEYS........................................................................................24
NAVIGATION KEYS.........................................................................................25
NAVIGATION KEYS.........................................................................................25
GETTING STARTED...........................................................................................26
IDLE TELEPHONE SCREEN...........................................................................26
WITHOUT THE OPTIONAL OM-VML VOICE MAIL CARD:.........................26
DISPLAY DEFINITION....................................................................................26
WITH THE OPTIONAL OM-VML VOICE MAIL CARD:.................................26
DISPLAY DEFINITION....................................................................................26
MAKING CALLS.................................................................................................27
INTERCOM CALLS ..........................................................................................27
HANDSFREE OPERATION..............................................................................27
RINGING OPERATION....................................................................................27
OUTSIDE CALLS..............................................................................................28

TABLE OF CONTENTS - iii
SPEAKERPHONE CALLING:..........................................................................28
ENDING CALLS..................................................................................................29
HANDSET CALLING:.......................................................................................29
SPEAKERPHONE: ...........................................................................................29
SWITCHING FROM HANDSET TO SPEAKERPHONE...................................29
FEATURE OPERATION ............................................................... 30
FEATURE CODES...............................................................................................30
FEATURE CODE TABLE.................................................................................30
FEATURE CODE TABLE (CONTINUED).......................................................31
FEATURE CODE TABLE (CONTINUED).......................................................32
FEATURE CODE TABLE (CONTINUED).......................................................33
911 SUPPORT.......................................................................................................34
ACCESSING SPECIFIC CO LINES ....................................................................34
ACCOUNT CODE................................................................................................34
ANSWERING MACHINE EMULATION ...........................................................35
AUTHORITY CODE (TRAVELING CLASS OF SERVICE).............................36
AUTOMATIC HOLD...........................................................................................37
AUTOMATIC SELECTION (CO/INTERCOM)..................................................38
BACKGROUND MUSIC (BGM).........................................................................39
BARGE-IN (INTRUSION)...................................................................................39
BUSY LAMP FIELD (BLF) / DIRECT STATION SELECT (DSS)....................39
BUSY RING ALLOW/DENY ..............................................................................41
CALL ATTENDANT (OPERATOR)...................................................................41
CALL BACK – EXTENSION ..............................................................................42
CALL FORWARD................................................................................................42
ONE TOUCH CALL FORWARD:.....................................................................45
ONE TOUCH FORWARD OPERATION..........................................................45
CALL PARK / CALL PARK ANSWER ..............................................................46
CALL PICK-UP GROUP......................................................................................47

TABLE OF CONTENTS - iv
CALLER IDENTIFICATION - CALL LOG........................................................47
CALL WAITING..................................................................................................48
CONFERENCE.....................................................................................................48
DATA RATE.........................................................................................................49
DAY AND NIGHT MODES.................................................................................49
DEFAULT FLEXIBLE KEYS / FEATURE KEY RESET...................................49
DEFAULT SETTINGS.........................................................................................50
DIRECTED CALL PICKUP.................................................................................51
DISTINCTIVE RING............................................................................................51
DO NOT DISTURB..............................................................................................51
DO NOT DISTURB - OVERRIDE.......................................................................52
ENHANCED LETTERING SCHEME .................................................................52
EXTENSION FEATURE STATUS CHECK........................................................53
EXTENSION PASSWORD / PHONE LOCK ......................................................54
EXTENSION PICK-UP GROUPS........................................................................54
EXTENSION REMINDER...................................................................................55
FLASH – CENTRAL OFFICE (CO) LINE ..........................................................55
FORCED INTERCOM TONE RING ...................................................................56
GROUP CALL PICK-UP......................................................................................56
HEADSET JACK..................................................................................................57
HOLD, SYSTEM (COMMON) & I – HOLD INDICATION...............................57
HOLD - REMIND TIME ......................................................................................58
HOLDING CALL ANSWER – SELECT .............................................................58
HOT KEY ENABLE / DISABLE.........................................................................59
HUNT GROUPS ...................................................................................................59
LINEAR HUNT..................................................................................................59
ALL RING .........................................................................................................59
VOICE MAIL HUNT GROUP...........................................................................60
INTERCOM CALLING - NON BLOCKING - INTERCOM KEY......................60

TABLE OF CONTENTS - v
INTERCOM CALL BACK...................................................................................61
LAST NUMBER REDIAL....................................................................................61
LEAST COST ROUTING.....................................................................................62
MESSAGE NOTIFICATION AND FORWARDING ..........................................62
MESSAGE WAITING..........................................................................................62
MONITOR ............................................................................................................63
MUTE....................................................................................................................64
OFF HOOK VOICE ANNOUNCE.......................................................................64
ON HOOK DIALING (HOT KEY PAD)..............................................................66
ONE TOUCH TRANSFER...................................................................................66
PAGE ....................................................................................................................66
PAGE (ALLOW / DENY).....................................................................................67
PAGE (MEET ME)...............................................................................................67
PAUSE / PAUSE INSERTION.............................................................................68
PHONE LOCK / UNLOCK ..................................................................................68
PROGRAMMABLE FEATURE KEY PROGRAMMING...................................69
PULSE TO TONE (DTMF) CONVERSION........................................................73
RECALL ...............................................................................................................73
REMINDER TONES ............................................................................................74
RINGING LEVEL / MUTED RINGING..............................................................74
RINGING LEVEL..............................................................................................74
MUTED RINGING............................................................................................74
RINGING LINE PRIORITY.................................................................................75
RELAY CONTROL..............................................................................................75
SAVE DIALED NUMBER (SDN) .......................................................................76
SPEAKERPHONE................................................................................................76
SECURITY CONTROL........................................................................................77
FEATURE 62(X) (X = SENSOR 1 – 4)..............................................................77
SPEED DIAL (ABBR) – EXTENSION /SYSTEM..............................................78

TABLE OF CONTENTS - vi
PROGRAMMING SYSTEM SPEED DIAL........................................................78
EXAMPLES:......................................................................................................79
SPECIAL ENTRY CODES:...............................................................................80
STATUS MESSAGE ............................................................................................80
PRE-PROGRAMMED STATUS MESSAGES: ..................................................80
TEXT MESSAGES...............................................................................................82
TOUCH TONE ON/OFF.......................................................................................83
TRANSFER...........................................................................................................83
TRANSFER BEEP................................................................................................84
VOICE ANNOUNCE / HANDS-FREE REPLY ..................................................85
VOICE CALL RECORDER (ONE TOUCH RECORD)......................................86
VOLUME CONTROL ..........................................................................................87
WARNING TONE / CO LINE CALL LIMITER .................................................87
VOICE MAIL SYSTEM (OM-VML CARD) .................................... 88
USING YOUR MAILBOX...................................................................................88
SET UP..............................................................................................................88
YOUR MAILBOX WILL GIVE YOU THE FOLLOWING LIST OF OPTIONS:89
1 - LISTEN TO NEW MESSAGES.....................................................................89
2 - SEND A NEW MESSAGE............................................................................89
3 - CHANGE PASSWORD................................................................................89
4 - RECORD GREETINGS................................................................................89
5 - RECORD NAME..........................................................................................89
6 - SET PAGER NOTIFICATION .....................................................................90
7 – REMOTE NOTIFICATION (CELL PHONE)..............................................90
8 - ASSISTANT EXTENSION............................................................................90
9 - DIRECT MESSAGE DELIVERY..................................................................90
0 - REROUTE CALLER TO ANOTHER EXTENSION......................................90
* - CLIPBOARD RECORDING (ONE TOUCH RECORD)..............................90
# - EXIT.............................................................................................................91

TABLE OF CONTENTS - vii
LISTENING TO MESSAGES ..............................................................................91
1 - LISTEN ........................................................................................................91
2 – SAVE ...........................................................................................................91
3 - DELETE.......................................................................................................91
4 - REPLY .........................................................................................................91
5 – HEAR THE HEADER INFORMATION ......................................................91
6 - COPY THE MESSAGE TO ANOTHER MAILBOX......................................92
* - SKIP THIS MESSAGE AND SAVE IT AS NEW...........................................92
# - EXIT AND RETURN TO PREVIOUS MENU..............................................92
SECTION 3 – ATTENDANT POSITION USER GUIDE .................. 93
ATTENDANT POSITION............................................................... 95
ATTENDANT ADMINISTRATION (ADMIN.)..................................................95
CALL FORWARD STATUS LAMP CONTROL ................................................96
INCOMING FILTER ............................................................................................96
OPTIONAL SENSOR FUNCTION......................................................................97
SERVICE MODE..................................................................................................98
SYSTEM SPEED DIAL PROGRAMMING.........................................................98
VOICE MAIL SHUTDOWN PROCEDURE........................................................99
SECTION 4 – SINGLE LINE TELEPHONE USER GUIDE............ 101
SINGLE LINE TELEPHONES..................................................... 103
SINGLE LINE TELEPHONES (SLT)..............................................................103
FEATURE CODES...................................................................... 104
TELEPHONE FEATURE CODES .....................................................................104
FEATURE OPERATION ............................................................. 105
ACCESSING SPECIFIC CO LINES ..................................................................105
ACCOUNT CODE..............................................................................................105
AUTHORITY CODE (TRAVELING CLASS OF SERVICE)...........................105
CALL ATTENDANT (OPERATOR).................................................................106
CALL BACK – EXTENSION ............................................................................106

TABLE OF CONTENTS - viii
SLT OPERATION: ..........................................................................................106
CALL FORWARD..............................................................................................107
ONE TOUCH AND SINGLE LINE TELEPHONE FORWARD OPERATIONS.
(THE # KEY IS THE FEATURE KEY ON SLTS)............................................108
CALL PICK-UP GROUP....................................................................................109
CALL PICK-UP PRIORITY LIST: ..................................................................109
DO NOT DISTURB............................................................................................110
EXTENSION PASSWORD................................................................................110
EXTENSION PICK-UP GROUPS......................................................................111
EXTENSION REMINDER.................................................................................111
FLASH – CENTRAL OFFICE (CO) LINE ........................................................112
FORCED INTERCOM TONE RING .................................................................112
GROUP CALL PICK-UP....................................................................................112
HOLD..................................................................................................................112
LAST NUMBER REDIAL..................................................................................113
LEAST COST ROUTING...................................................................................113
MESSAGE WAITING........................................................................................113
PAGE ..................................................................................................................113
PAGE (MEET ME).............................................................................................114
PHONE LOCK / UNLOCK ................................................................................114
PULSE TO TONE (DTMF) CONVERSION......................................................115
RECALL .............................................................................................................115
REMINDER TONES ..........................................................................................116
SINGLE LINE TELEPHONE - FLASH.............................................................116
SPEED DIAL (ABBR) – EXTENSION /SYSTEM............................................117
SPECIAL ENTRY CODES:.............................................................................117
TRANSFER.........................................................................................................117
WARNING TONE / CO LINE CALL LIMITER ...............................................118
VOICE MAIL SYSTEM (OM-VML CARD) .................................. 119
USING YOUR MAILBOX.................................................................................119

TABLE OF CONTENTS - ix
SET UP............................................................................................................119
YOUR MAILBOX WILL GIVE YOU THE FOLLOWING LIST OF OPTIONS:119
1 - LISTEN TO NEW MESSAGES...................................................................119
2 - SEND A NEW MESSAGE..........................................................................119
3 - CHANGE PASSWORD..............................................................................120
4 - RECORD GREETINGS..............................................................................120
5 - RECORD NAME........................................................................................120
6 - SET PAGER NOTIFICATION ...................................................................120
7 – REMOTE NOTIFICATION (CELL PHONE)............................................120
8 - ASSISTANT EXTENSION..........................................................................120
9 - DIRECT MESSAGE DELIVERY................................................................121
0 - REROUTE CALLER TO ANOTHER EXTENSION....................................121
* - CLIPBOARD RECORDING (ONE TOUCH RECORD)............................121
# - EXIT...........................................................................................................121
LISTENING TO MESSAGES ............................................................................121
1 - LISTEN ......................................................................................................122
2 – SAVE .........................................................................................................122
3 - DELETE.....................................................................................................122
4 - REPLY .......................................................................................................122
5 – HEAR THE HEADER INFORMATION ....................................................122
6 - COPY THE MESSAGE TO ANOTHER MAILBOX....................................122
* - SKIP THIS MESSAGE AND SAVE IT AS NEW.........................................122
# - EXIT AND RETURN TO PREVIOUS MENU............................................122
SECTION 5 – DOORPHONE USER GUIDE.................................. 123
DOORPHONES........................................................................... 125
NOTES:...............................................................................................................126

TABLE OF CONTENTS - x
OMEGA-PHONE 924

Section 1 –
Omega-Phone 924
General Description

GENERAL DESCRIPTION - 2
OMEGA-PHONE 924

GENERAL DESCRIPTION - 3
FCC REGISTRATION AND REQUIREMENTS
INSTRUCTIONS TO THE USER
The Omega-Phone 924 digital telecommunications system has been
registered and approved by the Federal Communications Commission (FCC)
for direct connection to your local telephone service. In accordance with
FCC rules and regulations regarding telephone equipment, Iwatsu is required
to make you aware of your rights and obligations regarding the use of this
equipment. In order that we may fulfill our obligations, please take a
moment to carefully read the rules and regulations contained herein that
apply to you.
NOTICES
The contents of this manual are subject to change without notice and do not
constitute a commitment on the part of Iwatsu America, Inc. Every effort has
been made to ensure the accuracy of this document, however, due to
ongoing product improvements and revisions, Iwatsu America, Inc., cannot
guarantee the accuracy of printed material after the date of publication nor
can it accept the responsibility for errors or omissions. This document will
be updated and revised as needed.
Reproduction, publication, or duplication of this manual, or any part thereof,
in any manner, mechanically, electronically, or photographically, is strictly
prohibited.
Warning: This service information is designed for experienced repair
technicians only and is not designed for use by the general public. It does
not contain warnings or cautions to advise non-technical individuals of
potential dangers in attempting to service a product. Products powered by
electricity should be serviced or repaired only by experienced professional
technicians. Any attempt to service or repair the product or products dealt
with in this service information by anyone else could result in serious injury
or death.

GENERAL DESCRIPTION - 4
The information contained in this document is subject to change without
notice and should not be construed as a commitment by Iwatsu America, Inc.
Iwatsu America, Inc., reserves the right, without notice, to make changes to
equipment design as advances in engineering and manufacturing methods
warrant. The software and hardware described in this document may be used
or copied only in accordance with the terms of the license pertaining to said
software or hardware. Reproduction, publication, or duplication of this
manual, or any part thereof, in any manner, mechanically, electronically, or
photographically, is prohibited without permission from Iwatsu America,
Inc.
This equipment generates, uses, and can radiate radio frequency energy, and
if not installed and used properly, that is, in strict accordance with the
instruction manual, may cause interference to radio and television reception.
This equipment has been tested and found to comply with the limits for a
Class A computing device in Subject J of Part 15 of FCC Rules, which are
designed to provide reasonable protection against such interference.
However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause interference by one or more of the following
measures:
Reorient the receiving antenna.
Relocate the key service unit and key telephones with respect to the
receiver.
Move the equipment from the receiver.
Plug the key service unit into a different outlet so that the equipment
and receiver are on different branch circuits.
FCC INFORMATION
Provide the Telephone Company with the following FCC information:
ITEM SPECIFICATION
Type of Service
The system is designed for use with standard telephone
lines. Direct connection to party lines or coin-operated
phones is prohibited.
FCC Registration
Number
D6XMF00B924
Ringer Equivalence
0.0B
Network Address
Signaling
Code E
Service Order Code
9.0F
Facility Interface Code
02LS2
Required Network
Interface
Code RJ11C

GENERAL DESCRIPTION - 5
Omega-phone 924 System Overview
This Key Telephone System has a modular single shelf flat-pack design
which comes configured with 3 Central Office lines by 8 Digital
Extensions and 2 analog extensions. This system can expand to 9 Central
Office lines by 24 Digital Extensions and 4 analog extensions. In addition,
Omega-Phone 924 system comes equipped to receive Caller ID from the
telephone company, if Caller ID is supplied. Any analog telephone with
Caller ID capability will also receive Caller ID.
Additional components include an OM-OPT Option module which provides
2 analog ports, Background Music (BGM), 4 Relays, 4 Security Sensors, an
External Paging Port, Loud Bell Contact, and one RS232c for SMDR, as
well as an OM-DDPH Doorphone and an OM-VML 8 Port Flash Voice
Processing System (VPS).
The following is a list of available models and their corresponding part
numbers:
Part Number: Model: Description:
700400 OM-KSU 3x8 Base Cabinet
700401 OM-308 3x8 Expansion Module
700405 OM-OPT Option Module: Provides 2 additional Analog ports,
BGM, Relays, SMDR, Page Port, and Loud Bell
Contact
700410 OM-KTD30 Digital Display Telephone: 3-Line LCD Digital
Speakerphone with Handsfree Communications
700419 OM-DDPH Integrated Door Phone with Handsfree Response
700420 OM-VML 8 Port, 6 Hour, Integrated Flash Voice Mail with
Auto Attendant
700430 OM-8WRLS Base station, battery charger, and 6-line wireless
office station.
700431 OM-8WRLS-EXP 6-line wireless office station and battery charger.

GENERAL DESCRIPTION - 6
SYSTEM HARDWARE
OM-KSU
An external power supply provides power for this stylish compact cabinet
and main board which is equipped to operate 3 Central Office lines, 8
Digital Extensions, and 2 Analog ports. The additional 3 x 8, option module,
and voice mail modules connect to the main board using a special Mate
Lock connector and flat ribbon cables. Once powered up, the system will
automatically identify each additional module that is installed.
The figure below shows how the additional modules are installed.
OM-KSU with Additional Modules