Iwatsu Omega-Phone 924 User manual

When entering SLT Feature Operation Codes, the #key is
used as the Feature key on Single Line Telephones.
FEATURE CODE
Access a Specific Line.................#0 + line no. (1-6)
Account Code .........................................................4
Attendant.................................................................0
Authority Code (Traveling CoS)..........................#55
Call Back (Intercom) ...........................................#91
Call Forward......................................................... #2
Call Pickup (Directed)................#53 + ext # (10-37)
Call Pickup (Group).............................................#54
Camp On (Busy Extension) ...........................ext + 2
Camp On (Busy CO Line).......................................#
CO Line Access......................................................9
Do Not Disturb (DND)...........................................#4
Extension Lock.................................. #97 + pwd + #
Extension Unlock...............................#97 + pwd + *
Extension Pwd (Change)#97 + old pwd + new pwd
Flash (PBX/CO)....................................................#3
Hold / Hold Retrieve......................................... flash
Intercom Calling..................................ext no. 10-37
Last Number Redial..............................................#8
Least Cost Routing (LCR)..............#68 + phone no.
Message Waiting (Send).....................................#96
Message Waiting (Cancel)................................ #*96
Page (Internal)..............................................#50 + 0
Page (External).............................................#50 + 1
Page (All Call)...............................................#50 + 2
Page (Group).......................#50 + 3 + grp no. (1-8)
Page Answer (Meet Me).....................................#59
Pulse to Tone (DTMF Conversion)......................... *
Speed Dialing (To Store) ......................................#1
Speed Dialing (To Dial)........................................ * 1
Transfer................................flash + ext no. (10-37)
Voice Mail ...........................................................#64
Depending on the hardware, software, and programmed
functions in your Omega-Phone 924 system, available fea-
tures and feature operations may differ from those listed in this
guide. For more information contact your authorized Iwatsu
distributor.
Copyright 2007 by Iwatsu America, Inc. All rights reserved.
FEATURE OPERATION CODES
Part Number: 700459
August 2007
1-800-974-5070
www.iwatsu.com
Iwatsu Voice Networks
8001 Jetstar Drive
Irving, TX 75063
For Single Line
Telephone Station
Users

Single Line or Analog Telephones, like the ones you
use at home, have not changed significantly in many
years. Analog telephones are basic in design and
have very few features. However, when you attach
an SLT to an Omega-Phone 924, you will find that
that Single Line Telephone has access to many of
the same features as digital stations.
This guide describes basic and advanced features
and operations for your Single Line Telephone.
For more information, refer to your Omega-Phone
924 Owner’s Manual or contact your authorized
Iwatsu distributor.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu distributor.
Feature Codes - Feature Codes are dialed at the
time of the operation. In several cases, the Flash key
or Hook-switch Flash must be pressed. This enables
the system to provide the telephone new dial tone
and access additional features. Find a list of feature
codes on the back cover of the guide.
INTRODUCTION
1
FEATURE OPERATIONS
Access a Specific CO Line
Access an available outside line dial 9 or to access
a specific outside line:
• Lift the handset.
• Press the #key and dial 0(x). x= Line 1-9.
Answering a Call
When an incoming call rings at your station:
• Lift the handset.
• When you are finished, place the handset in the
cradle.
Attendant
To call the Attendant (operator), lift the handset dial
0.
Authority Code (Traveling Class of Service)
The Authority Code is used to bring a higher Class
of Service (CoS) to an extension with a lower CoS.
For example, if you need access to a feature that is
not supported on the extension where you are, you
can transfer the CoS from your extension to the
extension where you are located.
From another extension:
• Lift the handset.
• Press the #key and dial 55.
• Enter your extension number.
• Enter your extension password and the CoS
from your extension is transferred to that exten-
sion.
10
NOTES

A
Access a Specific CO Line .............................1
Answering a Call.............................................1
Attendant ........................................................1
Authority Code (Traveling Class of Service)...1
B
Busy Number Call Back..................................2
D
Do Not Disturb (DND).....................................2
E
Extension Password / Phone Lock.................2
Extension Pick-up Groups ..............................2
F
FEATURE OPERATIONS ..............................1
FEATURE OPERATION CODES.....Back Cover
Flash - CO Line...............................................2
Forced Intercom Tone Ringing .......................3
Forward...........................................................3
H
Hold (Placing a Call on Hold)..........................4
I
INTRODUCTION ............................................1
L
Last Number Redial (LNR) .............................4
M
Making an Intercom Call.................................4
Making an Outgoing Call ................................4
Message Waiting ............................................4
P
Page ...............................................................4
Page (Meet Me)..............................................5
Park (Park Answer).........................................5
Password Change (Extension Password) ......5
Phone Lock / Unlock.......................................5
R
Recall..............................................................5
Reminder Tones .............................................5
S
Single Line Telephone - Flash........................6
Speed Dial Programming (Personal)..............6
T
Transfer a Call................................................7
V
Voice Mail.......................................................12
Voice Mail Setup.............................................12
9
INDEX
2
Busy Number Call Back
When you call another extension and get a busy
signal, do not hang up:
• Press the #key and dial 91.
When the extension becomes available, the system
will call you back.
• When the system calls you back:
• Lift the handset and you are automatically con-
nected to that extension.
Do Not Disturb (DND)
Place your extension in a Do Not Disturb state to
prevent all calls from ringing at your extension.
To enable or disable Do Not Disturb:
• Lift the handset.
• Press the #key and dial 4.
• You will hear stutter dial tone when you lift the
receiver and your extension has DND enabled.
Extension Password / Phone Lock
Each extension has a user password that is re-
quired to access certain features such as; Follow
Me, Authority Code, and Phone Lock features.
• Lift the handset.
• Press the #key and dial 97.
• Default extension password = 0000.
Extension Pickup Groups
Extension Pickup Groups allow you to dial a code
and pickup an actively ringing call within your group.
• Press the #key and dial 54.
• Extensions can only be assigned to one Exten-
sion Pickup Group.
Flash - CO Line
The CO line Flash feature is a programmed setting
that determines what flash timing is presented to
the CO when the user issues a hook-flash com-
mand while connected to a CO line. This feature is
required when the system is installed behind a Cen-
trex or PBX system.
If Call Waiting is provided by the CO, the Flash
feature is used to answer a second incoming call
while connected to another outside party.
Press the hook-switch to generate a hook-flash on
the analog port.
• Then press the #key and dial 3 to generate a
hook-flash on the CO line.

3
Forced Intercom Tone Ringing
When an extension is in the hands-free voice an-
nounce mode, intercom calls will not forward. To
force the call to forward (i.e. to the voice mailbox),
you must activate Forced Intercom Tone Ringing.
• Dial the extension number and press the *key.
Forward
You can set your telephone to forward calls to an-
other extension, voice mail, hunt group, or to an
external telephone number.
There are multiple call forwarding options from
which to choose:
• Idle - Forward calls when the ext is idle.
• Busy - Forward calls only when the ext is busy.
• Direct - Forward all calls directly without ringing
the ext first.
• Follow Me - Forward calls to another extension.
• No Answer - Forward calls only when the ext is
not answered.
• Busy/No Answer - Forward calls when the ext is
busy or does not answer a ringing call.
• External - Forward calls to an external telephone
number (i.e. home or cell phone). External Call
Forwarding (ECF) must be set to allow in the
system database to enable this feature.
Refer to the table below for forwarding options:
• Lift the handset.
• Press the #key and dial 2.
• Enter the Forwarding Code (0-6).
• Enter the Destination (87, 10-37, 82-89, or exter-
nal telephone number).
• Enter the Call Type to Forward (ICM, CO, or ICM/
CO).
• Enter the No Answer Time (If applicable).
Fwd
Type Feat Code Fwd Code Destination ICM/
ICM&CO/
CO
No
Answer
Timer
#2Idle 0
Busy #2 1
Direct #2 2
Follow
Me #2 3
No
Answer #2 4
Busy/No
Answer #2 5
External #2 6
87 Voice Mail
10-37 Ext
82-89 Hunt Grp
1 ICM Only
2ICM/CO
3 CO Only
1=10/2=20
3=30/4=40
5=50
1=10/2=20
3=30/4=40
5=50
*External Call Forward requires a pause at the beginning of the number.
To enter a pause, dial # 70.
*Telephone
Number
8
Call Voice Mail
To Call Voice Mail:
• Lift the handset.
• Dial (Voice Mail Hunt Group) 87 or #64.
• Enter Password: _____________
• Voice mail will announce how many messages
are in your mailbox.
• Press 1to listen to your messages.
• After listening to your messages press:
1to Replay
2to Save
3to Delete
4 to Reply
5 for Envelope Information
6 to Copy
* to Skip and Save as New

7
Transfer a Call
Transfer is used to transfer a call from your tele-
phone to another extension.
While on a call:
• Press the Flash key or press and release the
Hook-switch.
• You will hear new dial tone.
• Dial the extension where you wish to transfer the
call.
• Announce the call and hang up or just hang up
and the call is transferred.
VOICE MAIL
Voice Mail Setup
If this is the first time you are using your voice mail-
box, take a couple of minutes to personalize your
voice mailbox.
• Lift the handset.
• Dial (Voice Mail Hunt Group) 87 or the feature
code # 64 to access your voice mailbox.
• Enter your password:(default = 0000). Follow the
system prompts to setup your voice mailbox.
• Press 3to change your password.
• Press 4to record a greeting.
• Press 5to record your name.
• Press 6to input a pager notification number.
• Press 7to input a cell phone notification num-
ber.
Mailbox Menu Options
• Press:
1to Listen to Your messages.
2to Send a Message.
3to Change the Mailbox Password.
4to Record a Greeting.
5to Record Your Name.
6to Input a Pager Notification Number.
7to Input a Cellular Telephone Number.
8to Assign an Assistant Extension.
9for Direct Message Delivery.
0to Transfer Caller’s to Another Extension.
* to Listen to Clipboard Recordings.
# to Exit and/or Return to the Previous Menu.
4
Hold (Placing a Call on Hold)
While speaking to an inside or outside party:
• Press the Flash key or press the Hook-switch.
• To retrieve the call, press the Flash key or press
the Hook-switch again.
Last Number Redial (LNR)
Last number redial allows you to automatically call
the last outside (CO) number dialed from your ex-
tension. To redial:
• Lift the handset.
• Press the REDIAL key (if available).
or
• Press the #key and dial 8.
Making an Intercom Call
• Lift the handset.
• Dial an extension number (10-37).
• When you are finished, place the handset in the
cradle.
Making an Outgoing Call
• Lift the handset.
• Dial 9 and wait for dial tone.
• Dial telephone number.
• When you are finished, place the handset in the
cradle.
Message Waiting
When you call a busy or unattended extension you
have the option to send a message waiting indica-
tion.
• Lift the handset.
• Dial an extension number.
• If the extension is busy:
• Press the #key and dial 96.
• If the extension is unattended:
• Press the *key to force tone ringing.
• Press the #key and dial 96.
• Hang up.
Page
• Lift the handset.
• Press the #key and dial 50.
• Press:
• 0 = All Call (all paging zones).
• 1 = External page only.
• 2 = System All Call for internal and external.
• 3 + group # for a specific group 1-6.
• Make the announcement.
• Hang up.

5
Page (Meet Me)
Meet Me Page allows the user to locate someone
that is away from their desk or has no fixed location
in the office. Using the Meet Me Page feature, you
can answer a page from any telephone in the sys-
tem.
When you hear the page:
• Lift the handset.
• Press the #key and dial 59.
• You will be connected to the extension making
the page.
Park (Park Answer)
This feature is used to retrieve a call that is parked.
• Lift the handset.
• Press the #key and dial 73.
• To pick-up a parked call: Dial the extension num-
ber where the call is parked.
Password Change (Extension Password)
To change your extension password:
• Lift the handset.
• Press the # key and dial 97.
• Enter your current password (default=0000).
• Enter your new password (four-digits).
• You will hear confirmation tone then hang-up.
Phone Lock / Unlock
This feature allows the user to prevent ANY outgo-
ing CO line calls from their extension.
WARNING! The use of this feature prevents ALL
outgoing calls including 911 emergency calls.
To Lock the Phone:
• Lift the handset.
• Press the #key and dial 97.
• Enter the extension password (default = 0000).
• Press the #key to lock the phone.
To Unlock the Phone:
• Lift the handset.
• Press the #key and dial 97.
• Enter the extension password (default = 0000).
• Press the *key to lock the phone.
Recall
The Recall feature pertains to calls that are parked,
on hold, or transferred to another extension. Calls
that go unanswered after a preset period of time are
Recalled to the extension that initiated the park,
hold, or transfer operation.
Reminder Tones
A Reminder Tone (stutter dial tone) is heard when
accessing intercom dial tone from an extension that
has Call Forward or Do Not Disturb enabled. The
stutter is a rapid, recurring break in the intercom dial
tone that reminds the user of the extensions status.
6
Single Line Telephone—Flash
Single Line Telephones and similar analog de-
vices use a Hook-switch Flash or Flash key to
administer call-processing operations like transfer
and hold. This fundamental call-control is handled
in the form of hook-switch operations.
Speed Dial Programming (Personal)
Each station can store up to 20 personal speed
dial numbers (bins 00-19) in the speed dial direc-
tory.
To program a personal speed dial number:
• Lift the handset.
• Press the #key and dial 1.
• Enter the speed dial bin number 00-19.
• Enter the telephone number.
• Press the Hook-switch or Flash key and you
will hear a confirmation tone.
To dial a personal speed dial number:
• Lift the handset.
• Press the #key.
• Press the *key and dial 1.
• Enter the speed dial bin number 00-19.
Personal Speed Dial Bin Locations
Record your personal speed dial numbers below:
00 =
01 =
02 =
03 =
04 =
05 =
06 =
07 =
08 =
09 =
10 =
11 =
12 =
13 =
14 =
15 =
16 =
17 =
18 =
19 =