Iwatsu Enterprise C5 User manual

Printed in USA Part Number: 108640
1-800-974-5070
www.iwatsu.com
Iwatsu Voice Networks
8001 Jetstar Drive
Irving, TX 75063
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INTRODUCTION
1
BASIC FEATURES
Using the Receiver Button to Access Iwatsu
System Features
By performing a hook switch flash (quickly pressing
and releasing the Receiver Button) and dialing the
desired Feature Operation Code, you can easily
access ADIX or Enterprise-CS features.
Each feature operation code must be programmed
in the ADIX or Enterprise-CS database by your
system installer. Space is provided on the inside
back cover of this guide to write your feature
operation codes for quick reference. Check with
your telephone system administrator if you
encounter problems accessing any of the features
described in this guide.
Making An Outgoing Call
• Lift the receiver
• Dial the outside line access code*
• When you hear the dial tone, dial the telephone
number
Make a Dialing Mistake?
• Hang up
• Dial again
Receiving An Incoming Call
When your phone rings:
• Lift the receiver to connect the call
Transferring A Call To Another Extension
When speaking on an outside line:
• Quickly press and release the receiver
button
• When you hear the tone dial the extension
number
• Announce the call when the extension
answers
• Hang up the receiver
The call is automatically transferred.
*All access codes are programmed by the
system administrator.
14
NOTES:
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NOTES:
13 2
Receiving A Second Call
When you are speaking on a call and hear a tone
signaling another incoming call:
• Quickly press and release the receiver
button
• Dial the Hold code to put the first call on
hold
• Quickly press and release the receiver
button
• The second call is automatically connected
To Return to the First Call
When you have finished with the second call:
• Hang up
• Lift the receiver
• Dial the Hold code
• The first call is automatically retrieved
Call Park
A call can be placed in “park” so that it can be
picked up by another extension. For example, if you
want to transfer a call and the person is not at their
extension, you can park the incoming call then page
a second party. The second party can retrieve the
call by dialing the Call Park Pick Up code from any
extension.
Putting a Call in Call Park
When speaking on an outside line:
• Quickly press and release the receiver
button
• Wait for the dial tone then dial the Park
code
• If the call is picked up you will hear a confirmation
tone
• If the call is not picked up it will return to
your phone
Picking Up a Call in Call Park
From the same extension that parked the call:
• Lift the receiver
• Dial the Park code again
• The call is retrieved
From another extension:
• Lift the receiver
• Dial the Park Pick-Up code
• Then dial the extension number where the call is
parked
• The call is retrieved
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3
E-Response Help Call
If programmed, your Iwatsu System provides
emergency notification to a group of telephones or
paging system.
NOTE: This feature is in addition to 911 support.
• Go off hook and do not dial for more than
10 seconds,
or
• Go off hook and begin dialing a system
extension. Between digits pause for more
than 10 seconds,
or
• At ICM dial tone dial the E-Response Group
access number.
Making An Intercom Call
• Lift the receiver and wait for dial tone
• Dial the extension number
Receiving A Call From Another Extension
When you hear the intercom call signal (two short
ring bursts):
• Lift the receiver to connect the call
Last Number Redial
When you want to automatically redial the last
number you called:
• Lift the receiver
• From a touchtone telephone press 
• From a rotary telephone dial the Last
Number Redial code
The system automatically dials the last number you
dialed.
911 Support
At default, your Iwatsu System is programmed to
automatically contact your local Public Safety
Answering Point (PSAP) when 911 is dialed.
Enhanced 911 Service ensures that when 911 is
dialed from a system extension, information that
allows the PSAP to identify the caller’s location in a
building is sent to the PSAP along with the call.
Check with your system installer or Authorized
Iwatsu Distributor to make sure your system is
programmed for Enhanced 911 Service.
ADVANCED FEATURES
12
R
Receiving a Call From Another Extension...... 3
Receiving an Incoming Call............................ 1
Receiving a Second Call ................................ 2
S
Speed Dial...................................................... 8
T
Transferring a Call to Another Extension........ 1
U
Universal Night Answer.................................. 9
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Symbols
911 Support .................................................. 3
A
ADVANCED FEATURES ............................... 3
Add-on ........................................................... 6
B
BASIC FEATURES ........................................ 1
Busy ICM Callback......................................... 5
Busy Number Callback................................... 6
C
Call Park......................................................... 2
Call Pick-Up.................................................... 5
Conference..................................................... 6
D
Direct Extension ............................................. 5
Do Not Disturb................................................ 8
E
E-Response Help Call.................................... 3
F
Feature Operation Codes............................... 10
Flexible Call Forwarding................................. 4
I
INTRODUCTION............................................ 1
L
Last Number Redial........................................ 3
M
Making an Intercom Call................................. 3
Making an Outgoing Call................................ 1
Message Waiting............................................ 9
N
Notes.............................................................. 13
P
Paging ............................................................ 7
11
INDEX
4
Flexible Call Forwarding
You can set your phone to forward calls to another
extension or to an external telephone number. To
forward calls externally, you must first register the
external telephone number to a personal speed dial
code (90-99.) (See the Speed Dial feature in the
Single Line Telephone User Quick Reference
Guide.)
You can also separate Call Forward destinations for
Intercom calls and Outside Line incoming calls. For
example, you could forward all Intercom calls to
your cellular telephone and all Outside Line calls to
your Voice Mail.
Set Forward Destination
• Lift the receiver
• Enter the Call Forward Activation Code
• Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
• Enter the Flexible Call Forward Mode
1 = All calls to another extension or hunt
group
2 = Busy/No Answer calls to another extension
or hunt group
3 = No Answer calls to another extension or
hunt group
4 = All Calls forward to an external number
(using Personal Speed Dial Codes 90-99)
• If you chose Mode 1,2, or 3, enter the extension
or hunt group number
• If you chose Mode 4, enter the Personal
Speed Dial Code (90-99)
Forward Cancel
• Lift the receiver
• Enter the Call Forward Cancel Code
• Enter the Call Type number you wish to
cancel
1 = Cancel Forwarding of All calls (Outside
Line/ Intercom)
2 = Cancel Forwarding of Outside Line calls
only
3 = Cancel Forwarding of Intercom calls
only
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Set Follow Me Destination
• Lift the receiver
• Enter the Call Forward Destination
• Enter the Call Type you wish to forward
1 = All calls (Outside Line/Intercom)
2 = Outside Line calls only
3 = Intercom calls only
• Enter the extension number of the originating
forwarding station
Call Pickup
Internal Group
You may answer calls ringing at any extension in
your pick up group without dialing the extension
number. When you hear a call ringing at another
extension:
• Lift the receiver
• Dial the Internal Group Call Pick Up code
The incoming call is connected to your extension.
Direct Extension
You may answer an incoming call at another
extension:
• Lift the receiver
• Dial the Direct Extension Call Pick Up code
• Dial the number of the extension where the
call is ringing
The incoming call is connected to your extension.
Busy ICM Callback
When you call another extension and get a busy
signal, do not hang up:
• Quickly press and release the receiver button
• When you hear the dial tone, dial the Busy
ICM Callback code
• When you hear the confirmation tone, hang
up
• When the busy extension is available, you
will receive a call back
• Lift the receiver and you are automatically
connected to the extension
To Cancel Busy ICM Callback
• Lift the receiver
• Dial the Cancel code then dial the Busy
ICM Callback code
• When you hear the confirmation tone, hang
up
5
To access the features listed below, lift the receiver,
then follow the operation instructions. Use the Code
column to write the operation code programmed in
your system database.
Note: “Hook” means “press and release the receiver
button quickly.”
Feature Code Operation
Account Codes _______ Hook+”zzz”+(Acct.Code)
[*]+Hook
Busy ICM Callback _______ Hook+”zzz”
Busy Number Callback _______ Hook+”zzz”
Busy Trunk Queue _______ Hook+”zzz”
Cancel Code _______ Cancel Code+Feature
Code
Call Park - Station _______ Hook+”zzz”
Call Park Pick Up _______ ”zzz”+Ext.No.
Call Pick Up
Internal Group _______ ”zzz”
External Group _______ ”zzz”+GroupNo.
Direct Extension _______ ”zzz”+Ext.No.
Conference
Add-on _______ Hook+Ext.No.+Hook
Multiline _______ Hook+”zzz”
Trunk to Trunk _______ Hook+”zzz”
Do Not Disturb _______ ”zzz”
Exclusive Hold _______ Hook+”zzz”
Extension Lock _______ “zzz”+Password
Release _______ Cancel code +”zzz”+
(Password)
Flexible Call Forward
Set FWD Destination _______ “zzz”+Ext.No.
All _______ “zzz”+[1]+Fwd Mode
Outside Line _______ ”zzz”+[2]+Fwd Mode
Intercom _______ ”zzz”+[3]+Fwd Mode
Follow Me _______ ”zzz”+Call Type+Ext.No.
Cancel _______ ”zzz”+Call Type
Flash-Long _______ Hook+”zzz”
Flash-Short _______ Hook+”zzz”
Last No. Redial _______ [#] or ”zzz”
Meet-Me Page Answer _______ ”zzz”
Message Waiting
Set _______ Hook+”zzz”
Cancel _______ Cancel Code
+”zzz”+Ext.No.
Answer _______ ”zzz”
Clear _______ ”zzz”+[*][*]
Speed Dial Registration
With Line Group _______ ”zzz”+(Code)+(Line
Group No.)+(Phone No.)
W/out Line Group _______ ”zzz”+(Code)+(Phone
No.)
Speed Dial
Touch Tone Phone [*]+Speed Dial Code
Rotary Phone _______ ”zzz”+Speed Dial Code
Universal Night Answer _______ ”zzz”
Outside line access code is: _____________________
Paging code is: ____________________
Outside line group access code is (used to register
Personal Speed Dial numbers): _________________
“zzz” = Operation Code Programmed in System
Database.
FEATURE OPERATION CODES
10
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Note: In some cases, available features and feature
operation may differ from those listed in this guide,
depending on the hardware, software, and
programmed functions in your Iwatsu system. For
more information, contact your authorized Iwatsu
distributor.
Message Waiting
To Leave A Message
When the extension you are calling is busy or does
not answer:
• Do not hang up
• Quickly press and release the receiver button
• Dial the Message code
• When you hear the confirmation tone, hang up
If the extension you called is an Iwatsu digital
telephone, the lamp on the message button [MSG]
will light. If it is a single line telephone with a
message lamp, the message lamp on the phone will
flash.
To Answer Messages (Only Available On
Telephones Equipped With Message Lamps)
When the Message lamp on your phone is flashing:
• Lift the receiver
• Dial the Message code
The system will automatically call back the
extension that left the message.
To Cancel Message Waiting
If you want to cancel a message you left at an
extension:
• Lift the receiver
• Dial the Cancel code and the Message code
• Dial the extension number
• When you hear the confirmation tone, hang up
The Message button [MSG] lamp at the extension
will be extinguished.
Universal Night Answer
If you need to pick up an incoming call when the
system is in the night mode:
• Lift the receiver
• Dial the Universal Night Answer code []
You will be connected to the incoming call.
9
Busy Number Callback
When an outside number you have called is busy
the system can be programmed to automatically
recall the number at a later time.
• When you receive a busy signal do not
hang up
• Quickly press and release the receiver button
• When you hear the dial tone, dial the Busy
Number Callback Code
• Enter the time in minutes (1-9) at which you
want to be called back
• When you hear the confirmation tone, hang
up
• At the set time, you will receive a callback from
the system
• Lift the receiver and the number is
automatically dialed
To Cancel Busy Number Callback
• Lift the receiver
• Dial the Cancel code then dial the Busy
Number Callback code
• When you hear the confirmation tone, hang
up
Conference
During a call the system allows you to make
conference calls with any combination of up to four
extensions and outside lines.
Add-On (Up To 1 Outside + 3 Inside Parties Or 4
Inside Parties)
While speaking on an outside call or an intercom
call:
• Quickly press and release the receiver
button
• Dial the extension number that you want to
add to the conference
• When the party answers, tell them to stay
on the line, then quickly press and release
the receiver button
• When you hear a tone burst, all parties are
connected
To add another extension, repeat the same
procedure.
6
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7
Multi-Line (Up To 3 Outside + 1 Inside, Or 2
Outside + 2 Inside)
While speaking on an outside call:
• Quickly press and release the receiver
button
• Dial the Hold code to put the outside line on
hold
• After you hear the confirmation tone, access the
second outside line and call the other outside
party
• After the second outside line has answered
quickly press and release the receiver
button
• When you hear the tone, dial the
Conference code
• All three parties are connected
To add a third outside line repeat the same
procedure.
Trunk-To-Trunk (2 Outside Parties Only)
When you are speaking with two outside parties in
a multiline conference call:
• Quickly press and release the receiver
button
• When you hear the tone dial the Conference
code, hang up
The two outside parties will still be in a conference.
To return to the multiline conference call:
• Lift the receiver
• Dial the Hold Pick Up code
You are automatically reconnected to the
conference.
Paging
• Lift the receiver
• Dial the Paging Code *
• Speaking into the receiver make your
announcement
• Hang up
8
Speed Dial
To Register Personal Speed Dial Numbers
• Lift the receiver
• Dial the Speed Dial Registration code
then dial the Personal Speed Dial Code
(-)
• Enter the desired outside line group access
code *
• Enter the phone number
• Hang up
To Register a Pause Time
To register a pause within a speed dial number dial
and the desired pause time in seconds (1-9).
To Register a [*]
When registering the telephone number, at the
place where you want to insert a [*], dial 
• This code is programmed by your system
administrator
To Speed Dial A Number
From A Touch Tone Phone
• Lift the receiver
• Press , then dial the Speed Dial Code for
the number you want to call
The system automatically dials the registered
number.
From A Rotary Dial Phone
• Lift the receiver
• Dial the Speed Dial Access code
• Dial the Speed Dial Code for the number
that you want to call
The system automatically dials the registered
number.
Do Not Disturb
If you do not wish to be disturbed, you can set your
extension to prevent any calls from getting through
or ringing on the phone.
• Lift the receiver
• Dial the Do Not Disturb code
• When you hear the confirmation tone, hang up
To cancel Do Not Disturb:
• Lift the receiver
• Dial the Cancel code and the Do Not
Disturb code
• When you hear the confirmation tone, hang up
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