Jabra Link 950 User manual

User manual
Jabra
Link 950

© 2019 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Declaration of Conformity can be found on
www.jabra.com/doc
Made in China
MODEL: ENC090(USB-A)
ENC091(USB-C)

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1. Welcome.........................................4
2. Jabra Link 950 overview .............5
2.1 Included accessories
2.2 Optional accessories
3. Connect to a desk phone............7
3.1 Connect to a desk phone with a headset port
3.2 Connect to a desk phone without a headset
port
3.3 Connect to a desk phone with an electronic
hook switch
4. Connect to a computer............ 10
5. Connect your headset .............. 11
5.1 Jabra devices that require a power supply
6. How to use ................................. 13
6.1 Make a call
6.2 Answer a call
6.3 What the LEDs mean
6.4 Adjust the microphone volume for desk
phones
6.5 Missing dial tone in desk phone
7. Jabra Direct................................. 17
8. Support ........................................ 18
8.1 FAQ
8.2 Desk phone and softphone compatibility
guide

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1. Welcome
Thank you for using the Jabra Link 950. We
hope you will enjoy it!
Jabra Link 950 features
• Boost productivity. Seamless connectivity to
a desk phone, softphone and mobile phone*.
• Ready for the future. Firmware upgrades
and central management for optimal
performance.
• Easy to install, use and manage. Simple to
set up and easy call management.
• Compatible with leading desk phones and
softphones. Get full call control via the
headset
*Mobile phone connectivity is limited to headsets with
Bluetooth functionality. Mobile phone audio, answer/end
functionality, etc., is routed directly between the Bluetooth
headset and the mobile phone. No mobile phone audio or
call functionality is routed via the Jabra Link 950.

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2. Jabra Link 950
overview
A
B
C
D
E
F
G
Headset/Bluetooth adapter port
(USB-C or USB-A)
Desk phone
LED indicator
Computer
LED indicator
Handset port
Telephone port
Aux port
Computer port
Power
supply port
Dial tone switch
for Desk phone
Target phone button
Microphone volume buttons
for desk phone
Front
Back
Bottom

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2.1 Included accessories
Telephone
cable
USB-C cable USB-A cable
2.2 Optional accessories
Jabra Link 950 power supply
(required for Jabra Evolve 40, Jabra
Evolve 80, Jabra GN 1000, and Jabra
devices when using the Jabra Link
360 Bluetooth adapter)

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3. Connect to a desk
phone
3.1 Connect to a desk phone with a
headset port
This desk phone has a dedicated headset port
(usually at the back of the phone). These
phones typically have a button on the front
panel for switching between handset and
headset.
1. Plug the supplied telephone cable into the
port marked on the Jabra Link 950.
2. Connect the telephone cable to the headset
port on your desk phone.

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3.2 Connect to a desk phone without a
headset port
This desk phone does not have a dedicated
headset port.
1. On the desk phone, unplug the handset cable
from the phone body.
2. Connect the handset cable to the port
marked on the Jabra link 950.
3. Plug the supplied telephone cable into the
port marked on the Jabra Link 950.
4. Connect the telephone cable into the
handset port on the desk phone.

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3.3 Connect to a desk phone with an
electronic hook switch
An electronic hook switch enables an incoming
call to be answered or ended by the headset´s
multi-function button. If the desk phone has an
electronic hook switch, a Jabra Link adapter*
will need to be connected between the desk
phone and the base.
For specific instructions on connecting an
electronic hook switch adapter* to a desk
phone, please refer to the cabling
documentation supplied with the adapter.
*For details on electronic hook switch compatibility
specific to your desk phone, and to purchase the
required adapter, visit Jabra.com/accessories.

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4. Connect to a
computer
1. Plug the supplied USB cable into the
Computer port on the back of the Jabra Link
950, and into an available USB port on your
computer.
2. Download and install Jabra Direct.
(jabra.com/direct)

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5. Connect your
headset
Connect a supported Jabra headset or
Bluetooth adapter into the Headset/Bluetooth
adapter port on the front of the Jabra Link 950.
Wired headset
Wireless headset with a Jabra Bluetooth adapter

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5.1 Jabra devices that require a power
supply
The Jabra Evolve 40, Jabra Evolve 80, Jabra GN
1000, and Jabra devices when using the Jabra
Link 360 Bluetooth adapter require a power
supply plugged into the Power supply port of
the Jabra Link 950. Please use Jabra Direct to
identify if you have a Jabra Link 360.
The power supply is not supplied and can be
purchased at Jabra.com/accessories.

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6. How to use
6.1 Make a call
When connected to a desk phone and a
computer, press the Target phone button to
select your desired phone before initiating the
call. The LED will indicate which phone is
currently selected.
6.2 Answer a call
Incoming calls are handled directly from your
headset. The Link 950 automatically connects
the headset to the phone that is receiving a
call.
Note: You can choose your preferred computer softphone
client as default in Jabra Direct. Call control support for
desk phones require an electronic hook switch.

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6.3 What the LEDs mean
LEDs
LED LED state Indication
Solid Desk phone is target
phone
Solid Computer is target phone
Flashing Incoming call on desk
phone
Flashing Incoming call on computer
Flashing
Power supply required for
Jabra device
Bluetooth adapter is not
supported
Slow flashing Firmware updating

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6.4 Adjust the microphone volume for
desk phones
The microphone volume of your headset when
connected to a desk phone can be adjusted
using the Microphone volume buttons on the
bottom of the Jabra Link 950.
Please note that setting the microphone
volume too high may cause an echo.
A
B
C
D
E
F
G

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6.5 Missing dial tone in desk phone
When connected to a desk phone, if you do not
hear a dial tone in the connected headset, you
may need to rotate the dial tone switch on the
bottom of the Jabra Link 950 until you do hear
a dial tone.

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7. Jabra Direct
Jabra Direct is computer software designed to
support, manage, and enable optimal functionality
for your Jabra devices.
Download via jabra.com/direct

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8. Support
8.1 FAQ
View the FAQs on Jabra.com/help/link950
8.2 Desk phone and softphone
compatibility guide
View the Jabra Compatibility Guide at:
Jabra.com/compatibilityguide