Jacka Industries JackaJay User manual

User Guide
Version 2.0
© 2018 Jacka Industries Pty Ltd. All rights reserved.

Trademarks / Patents
Jacka Industries Pty Ltd are the proprietary owners of all associated registered
trademarks and patents.
Patent No. - AU2020 - 050867
Trademark No. - 1998805
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of any kind. Jacka Industries Pty Ltd disclaims all warranties, either express or
implied, including the warranties of merchantability and tness for a particular
purpose. In no event shall Jacka Industries Pty Ltd be liable for any damages
whatsoever including direct, indirect, incidental, consequential, loss of business
prots or special damages, even if Jacka Industries Pty Ltd or its suppliers have
been advised of the possibility of such damages.
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been updated, as indicated by a change in this date: 23rd of November 2021
Where to get help
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as follows.
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information about Jacka Industries Pty products, licensing, and service, are at
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1. Introduction 4
1.1 Purpose of this document 4
1.2 Scope 4
1.3 Warranty 5
2. Describing the System 6
2.1 Key Features 6
2.2 Enviroment 7
2.3 Installation 7
3. Starting and Stopping the System 7
3.1 First-time Users 7
3.2 Controller / Push button ON and OFF indication 8
3.3 LCD Touch Screen Interface operation 9
3.4 Starting the system 10
3.5 Stopping and Suspending the system 10
3.6 Fault Detection 10
4. Step by Step Instructions 13
4.1 Turning on the Controller and 13
Entering the Home Page
4.2. HOME page functionality 13
4.3. Fault and Error Detection 15
5. Using the JackaJay Jumper Lead 16
6. Appendix A: Acronyms, 18
 Abbreviations&Denitions
7. Appendix B: Related Documentation 19
8. Troubleshooting 20
Table of
Contents

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1. Introduction
1.1 Purpose of this document
1.2 Scope
This document serves as a user guide manual for the JackaJay, JackaHD
and ERS Lift System. It aims to acquaint users with the necessary
information that would help in the operations and installation of the
product as delivered by Jacka Industries.
It summarizes the history of its development, operation, and
maintenance through the following:
The scope of this guide revolves around providing users with information
as regards purchase requirements and commitments, outline of product
function / operations and associated troubleshooting and help guides.
To identify the project owner, client, users, and developers
where necessary.
To identify current and planned operating sites / client
implementations.
List relevant documents. Cross references to an appendix, if
necessary.

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Warranty information is as follows:
Jacka Industry Pty Ltd goods come with guarantees that cannot be
excluded under the Australian Consumers Law (ACL). You are entitled
to a replacement or refund for a major failure and for compensation
of any other reasonable and foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Any operation of the JackaJay lift system, other than as directed, will
void all warranty claims.
Any unintended use, regarding extreme conditions including but not
limited to, the submerging of any components of the camper trailer, not
including wheels, in water will void all warranty claims.
Any major water leaks or insurance claims must be registered with Jacka
Industries Pty Ltd to maintain current Warranty offer.
Any warranty claims will need to be inspected by authorized personnel
and deemed claimable within Jacka Industries Pty Ltd procedures.
1.3 Warranty
Recreational warranty commences 5 years from purchase date.
See Appendix A for denition.
While, Commercial warranty commences 1 year from purchase
date. See Appendix A for denition.

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2 Describing the System
2.1 Key Features
2.2 Environment
2.3 Installation
The JackaJay lift system provides a user-friendly process to raise and
lower the roof of their camper trailer, thereby reducing risk and possible
substantial damages. The key aspects of the JackaJay lift system are:
The JackaJay lift system has been designed for installation and use in
only wind-up model camper trailers. Any other installation or application
of use must be approved and documented by Jacka Industries Pty Ltd.
Environment of use is as directed by manufacturer user manuals and /
or any exposure of the camper trailer to adverse weather or situational
conditions. Any occurrence as outlined that requires the removal of
JackaJay system and serviced, will void all warranty. Adverse weather
and situational conditions include, severe water leaks that cause pooling
on the camper oor, submerging of any part of the camper trailer oor
in water causing damage to electrical components of the JackaJay
system etc.
For all installation directions and procedures, please refer to the
JackaJay Installation Guide outlined in the Appendix at the end of this
document.
Fault detection system to assist the user to locate and correct
faults in operation and / or mechanical wear and damage.
4.3-inch touch screen control
Under Voltage protection due to discharged power supply.
Low Power and low noise function.
No- Drop roof locking safety feature.
The JackaJay lift system is specically designed for the raising and
lowering of wind-up camper trailer roofs.

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3 Starting and Stopping the System
3.1 First-time Users
All operations of the JackaJay lift system are controlled via the
touchscreen of the controller, often found in the front boot section,
passenger side, of the camper trailer.
The Lift and Lower function can be operated in either one of the
following options:
Manual Mode: This is a JOG function that can be operated from
the HOME page. This is done by touching either the Lift or Lower
Buttons for less then 2 seconds.
You can operate in a JOG function as many times as you want.
Additionally, all Fault functionalities are present and the Lift
and Lower stop points still function. Hence you are not able to
overdrive the lift system.
Automatic Mode: This is a fully automatic mode that can be
operated from the HOME page, by touching either the Lift or
Lower button for longer then 2 seconds, while moving through
the automatic operation prompts.

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3.1.1 Turning the System ON and OFF
3.2 Controller / Push button ON
and OFF indication
The JackaJay controller is turned ON
and OFF via a small button found to
the left side of the controller’s touch
screen.
The user must conrm that correct
supply voltage of (12V DC) is
available with correct polarity,
before powering ON the controller.
When the controller is OFF, the button will be ushed with the front of the
control box and the Blue backlit LED will be OFF.
When ON, the button will be slightly pressed in from the front of the
control box and the Blue backlit LED will be ON.
Take note that the LCD touchscreen has a time out function and will go
blank after 5 minutes. This IS NOT an indication that the controller has
been turned OFF.
If the LED touchscreen has Timed Out and goes blank, touch the
touchscreen; if the controller is ON the screen will come back ON.
If the screen does not turn ON, check the Push button indicators, as
explained above. If the controller is not being used, ensure that the
controller has been turned OFF.
DO NOT turn ON the controller if the battery connection has not been completed.
If the JACKAJAY power supply cable is required to be disconnected from the
battery, you must ensure that the JackaJay controller is turned OFF.

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3.3 LCD Touch Screen Interface operation
The LCD user interface has been designed to provide clear and easy
operation of the lift system as well as direct feedback on the ongoing
operation and current status.
The User interface is divided into 2 Main pages –
HOME Page:
2 large BLUE buttons at the top for Lift and Lower operations.
Live supply battery voltage indication.
Controller status feedback text box.
Automatic Operations Page:
Displays all 4 corners of the camper trailer.
Once each corner reaches it’s Lift or Lower point, a text will
prompt the user of the status
If a FAULT occurs, a text will prompt you what has occurred and
the required actions.
BACK button: This will return you to the HOME page for further
operations and / or directions.

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3.5 Stopping and Suspending the system
3.6 Fault Detection
At all times during any of the system functions, the process can be
halted either by removing your nger from the Lift or Lower buttons, if in
a JOG function, or pressing the STOP button, if you are in the automatic
operation page.
The JackaJay controller is programmed with 2 smart detection systems to
prevent damage to the camper. These are set to detect abnormalities
during operation and ultimately to STOP any function that can damage
the lift system or camper trailer. If a Fault is detected the cause must be
investigated.
3.4 Starting the system
When turning the JackaJay controller ON. The rst page that is displayed
outlines the following:
The rights and responsibilities of the user, and clear safety
precautions that must be adhered too and ACCEPTED.
Software version details.

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3.6.1 Lift Fault or Overload
3.6.2 Under Voltage Detected
3.6.2.1 Undervoltage 1
The rst fault detection is the Lift Fault or Overload. This is designed
to halt the lift function of the system if resistance or an obstruction is
discovered on any individual corner. Common faults that have the
potential to trip a Lift Fault or Overload are:
The JackaJay controller is tted with a 2 stage undervoltage
protection system. It is designed to continually monitor the Battery
supply voltage and ensure that it is adequate and safe to operate.
If the battery charger is not available, please use the supplied
JackaJay jumper lead to connect an external power supply (car
battery) to your controller. See section 4.4 for details.
The battery supply voltage drops below 10V. However, it
stays above 9V.
You will be notied on the HOME page what
undervoltage has been tripped and what function is
available.
Roof latch left on.
Roof lifting obstruction, such as a low tree branch, car
port, tight guy ropes for annex, etc.
Bent, damaged, or jammed telescopic mast.
Overloaded roof. (Settings are set to within
manufacturer roof TARE weight of 79kgs)
Caught canvas
PLEASE NOTE: If you are getting a Lift Fault or overload, it is because the JackaJay
system is detecting an issue, and is notifying you that something is worng and halting
all operation before it becomes a major Fault or damage occurs. Please attempt to
locate the issue before trying to conduct another operation of the JackaJay system.

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3.6.2.2 Undervoltage 2
In the case whereby the battery is completely exhausted, or the
batteries supply voltage has dropped below 9V, all operations
at this stage are inhibited, and the controller will not provide any
power to the motors that may cause harm to the system.
The Screen and controller will continue to function though, for
diagnostic purposes until the supply voltage drops below 5V.
The camper trailer battery must be charged.
IMPORTANT NOTE: On the HOME page, a battery may display a voltage
of 10V or higher if it has no load on it. However, if a battery is exhausted, the
battery voltage will drop when placed under a load (JACKAJAY operation).
You may get an Undervoltage Trip and return to the HOME page to discover
that the Battery Voltage is above 10V. This means that during the Automatic
operation the battery voltage dropped below the set point and activated the
trip. Therefore, you must charge your battery.
f an undervolt 1 trip occurs, all lift functions will be
inhibited while all lower functions will be available.
This outcome is designed to cater for you in case you
have exhausted your battery or dropped one cell. It
enables you to get the roof down and get your camper
home. Please note, It is not recommended to operate
your JackaJay system in this current state for more then
one operation.
The camper trailer battery must be charged.

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4 Step by Step Instructions
Please refer to the following directions for operation of the JackaJay
controller. All following directives assume that you have read and
understood all the previous outlined specics and functionality.
4.1 Turning on the Controller and
Entering the Home Page
4.2 HOME page functionality
Press the Power button on the front of the controller.
When at the opening page, please read and understand all rights and
responsibilities, and then press the ACCEPT button. Afterwards, you will
proceed to the HOME page.
From the HOME page you can operate the controller in a JOG function
then proceed to the Automatic function if required.
You will also be able to see the Live voltage of your Battery and the
controller’s status.
4.2.1 JOG Function
4.2.2 Automatic Function
If you require slight movements, you can operate the controller
in a JOG style function by pressing the Lift or Lower button for less
than 2 seconds.
Fully automatic function is achieved by pressing and holding either
the Lift or Lower buttons for more than 2 seconds.
The controller will progress to an Automatic Operation check
page. Please conrm that the camper is ready for automatic

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function and all checks have been completed. When the user is
satised, press the blue ACCEPT button.
The controller will then enter the Automatic function mode and will
continue until it completes the requested operation or detects a
Fault, (see 4.3 Fault detection)
During the Automatic operation, the user will be notied when
each corner reaches it’s Lift or Lower points. Once all 4 corners
provide feedback, that operation is complete.
During the Automatic function phase, please ensure that all operations are
unhindered, canvas is loose and not caught on any obstructions and the middle
telescopic mast section is loose and centred.
Damage may occur if monitoring / precautions are not undertaken.
Please be aware that each corner may experience heavier loads due to
roof design or roof additions. This may cause different corners to lift or lower
at different rates. However, it is not an issue if the controller is still operating
and each corner is moving. In the event that a Fault or issue is detected, all
operations will halt.
4.2.2.1 Stopping the Automatic Operation
If during the Automatic operation you would like to halt
all movement, press the red STOP button.
To make any further operations, press the blue BACK
button to take you back to the HOME page and select
your desired operation.

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4.3 Fault and Error Detection
The JackaJay lift system is tted with 2 smart Fault detection systems. They
are as follows:
Lift Fault Detection or Overload –
If activated, all lift movements are halted. The system will then
reverse / lower the roof away from obstruction.
The user will be notied that there is a Fault in the corresponding
corner on the LCD touchscreen automatic operation page.
You will have to conduct an investigation to nd out the cause.
If the cause can be removed. The user can press the CLEAR
button on the screen and then the BACK button to return to the
HOME page. The next operation can then be selected.
For common causes please see section 3.6.1
Undervoltage Detection –
If an Undervoltage is detected please follow the prompts and
refer the section 3.6.2
If you are unable to charge the battery and recover full
operation of the JackaJay controller, please proceed to use the
provided JackaJay jumper lead to provide an auxiliary power
source (E.g. car battery) to operate the controller. See section
4.4. for details.

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In a situation whereby you have a
discharged battery and can’t fully
operate the JackaJay controller, you are
advised to charge your battery or obtain
an external power supply.
If you are unable to charge your battery
you will need to use the provided jumper
lead. Use as follows:
5 Using the JackaJay Jumper Lead
Conrm that the battery source you are using is 12V DC.
Commonly your car battery.
Turn the JackaJay controller OFF using the push button on the
front of the controller. Refer to section 3.2 for details.
Unplug the POWER lead (the smaller left plug under the ON /OFF
button) from the bottom of the controller. Do this by gently sliding
the dust cover down, and then push in the clip and pull the plug
downward. The lead / plug should come away.
Connect the battery clamps on the jumper lead to the battery.
The controller must be turned OFF prior to disconnecting or reconnecting any
power supply to the JACKAJAY controller.
Do not pull too hard, if the retaining clip is in the correct position the plug will
pull out easily.

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You must connect the clamps onto the correct terminal on the battery. Incorrect
connection may cause irreversible damage to the controller.
RED clamp - Clamp onto Positive (RED) terminal on the battery.
BLACK clamp - Clamp onto the Negative (BLACK) terminal on the battery.
Insert the plug end of the jumper lead into the bottom of the
controller. You should hear a small click when the retaining clip
locks into place. If necessary, slide the dust cover back gently,
and insert the plug, then slide the dust cover back up into place.
Turn the JackaJay controller ON and conduct the required
operation.
Turn OFF the JackaJay controller.
Thereafter, carry out the above steps in reverse to
reinstate the permanent lead. Also ensure that the controller is
turned OFF and all dust covers are reinstated.

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6 Appendix A: Acronyms,
 Abbreviations&Denitions
Terms Meaning
Recreational Use Dened as personal use of camper for
holidays by registered owner and not for
permanent residences.
Commercial Use Dened as any use of the camper trailer
that warrants payment/s under a lease
agreement, including but not limited to,
hiring of camper via online or App based
platforms.

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7 Appendix B: Related Documentation
7.2 Documentation Feedback
If you are reading Jacka Industries product documentation and have
any queries or questions, you can submit your comments through email
to [email protected]
We appreciate your comments and feedback.
#
7.1 Document
Title Documentation
Feedback
Version # Author
1Installation Guide V5.0 Mal Badman

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8 Troubleshooting
Ensure that you have attempted to return to the associated installation
section and attempted to locate the reason / cause of the fault that you
are experiencing.
Furthermore, please refer to the list below for some troubleshooting
checks, if you are unable to solve the issue and for any major
troubleshooting issues or queries, kindly contact your local provider or
Jack Industries for additional direction.
Issue Experience Cause Remedy
Controller will not
turn ON.
Extremely
exhausted battery,
under 5 Volts.
Replace the battery.
Use the emergency jumper
lead to connect the
JackaJay controller to an
external 12V power source
(car battery or jumper
pack).
Battery has been
replaced and
the JackaJay
controller has been
reconnected or
touch with reverse
polarity.
Reverse polarity error may
cause a fuse to blow inside
the controller and may
cause irreversible damage
to the JackaJay controller.
Contact Jacka Industries
for advice.