JCM GEN2U User manual

A JCM Product
Quick Reference Guide
© 2016, JCM Global Corporation
Part No. 960-000177R_Rev. A
GEN2U™Printer
For more information about product set up, use, testing procedures
and troubleshooting methods, please contact the Technical Support
Division of Customer Service via the email addresses listed below:
Americas
[email protected]
Europe, Middle East, Africa, Russia & UK
[email protected]
Asia & Oceania
[email protected]
NOTE: Due to advancements in related
industry technologies and future product
development, the information in this guide is
subject to change without notice.
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GEN2U™ Printer
© 2016, JCM Global Corporation 2Part No. 960-000177R_Rev. A
QUICK REFERENCE
TROUBLESHOOTING GUIDE
Introduction
This Quick Reference Guide is designed for use with the GEN2U
line of Printers (Figure 1).
This Guide covers the set-up and use of the following Printers:
PSA-66-ST2.
Figure 1 Typical GEN2U Printer
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© 2016, JCM Global Corporation 3Part No. 960-000177R_Rev. A
GEN2U™ Printer
Operator Indicators (LED) And Controls
The GEN2U™ Printer features a Keypad with LED Status Indicators
and a FEED Button (Figure 2). Printer Status indicators include a
Front Bezel Light and the four (4) Keypad LEDs. Refer to Table 1
below for GEN2U Keypad LED Status Codes.
Bezel Light
Figure 2 GEN2U Printer Keypad, LEDs and FEED Button
Table 1 GEN2U Keypad LED Status Codes
Condition Ready Paper Open Fault
Powered OFF
Ready Blinking
Flushed
Paper Out
Head Up or Ticket
Module Open
Temperature Error
Voltage Error
Print Head Error
Missing Index Marker
Paper Jammed Blinking
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GEN2U™ Printer
© 2016, JCM Global Corporation 4Part No. 960-000177R_Rev. A
B EZEL O PERATION
Table 2 identifies the Front Bezel Display indications, which allow
you to determine the Printer Status from a distance.
Self-Test Procedures
The Self-Test Procedures can be used to print a “Configuration
Ticket” and verify that the GEN2U Print function operates normally.
The “Configuration Ticket” can be used to check print quality.
To run a Self-Test, press and hold down the FEED button during
Power-up until the Configuration Ticket starts to print (Figure 3):
Table 2 GEN2U Bezel Display Status Indicators
Bezel Display Status
Solid On Printer Idle and Ready
Slow Blink Paper Low or Printer Error
Fast Blink Ticket Printing/Ticket In Chute
OFF Printer Power Off
Model Number
System
Communications
Setup
Print Control
Parameters
Amount of
Memory
Resident Ticket
Template Package
Version
Firmware Version
List of fonts
available in the
printer by TCL
page mode
Figure 3 GEN2U Printer Configuration Ticket
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© 2016, JCM Global Corporation 5Part No. 960-000177R_Rev. A
GEN2U™ Printer
PRINTER SENSOR FUNCTIONS
There are six (6) primary Sensor functions on the GEN2U Printer.
Bezel light and Keypad LEDs may indicate a Sensor-related error
condition (refer to Table 3).
Table 3 GEN2U Printer Sensor Status
Sensor Location/Description
Paper Out Located in the Print Head, Paper Out indicates that paper is
not loaded in the GEN2U Printer.
Paper Low Located in the Paper Tray, Paper Low indicates that less
than two (2) Tickets are detected in the GEN2U Printer.
Paper Taken Located in thePresenter Chute, Paper Taken indicates that a
Ticket remains in the Presenter Chute.
Drawer Open Located on the CPU Board, Drawer Open indicates that the
Printer is not seated properly in the Host Machine.
Platen Engaged Located in the Print Head, Platen Engaged indicates that the
Printer Platen is correctly positioned.
Printer Lid Open Located in the Print Head, Printer Open indicates that the
Printer Lid is open.
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GEN2U™ Printer
© 2016, JCM Global Corporation 6Part No. 960-000177R_Rev. A
P RINTER E RRORS
Most Printer Errors occur due to paper running out or user interven-
tion. See Table 4 below for Error Descriptions and recommended
solutions. Refer to Figure 2 and Table 1 (Page 3) for Error Indicators.
Table 4 GEN2U Printer Errors
Error Description Remedy
Paper Out Paper is not detected. Load new paper stack.
Head Up or
Open The Printer Lid is open, or the
Print Head Release Lever is
open.
Close the Printer Lid or close
the yellow Print Head Release
Lever.
Temperature Operating Temperature exceeds
limits. Determine cause of high temperature, let unit cool down.
Voltage Power Supply voltage exceeds
acceptable range. Check cabling, apply correct power level.
Print Head Error due to connectivity or
interface issue with Print Head. Power cycle and reset printer. If error recurs, service the printer.
Missing
Black Index The Black Index Mark is not detected. Ensure paper meets
specifications and is loaded
correctly.
Paper Jam Error in Paper path as Ticket is
presented. Open Printer Head, inspect for jammed Ticket.
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© 2016, JCM Global Corporation 7Part No. 960-000177R_Rev. A
GEN2U™ Printer
UPDATING FIRMWARE ON THE PRINTER
To update Firmware on the GEN2U Printer:
1. From your PC Desktop, launch the FutureLogic Device
Firmware Upgrade Application (FLDFU) (Figure 4).
2. Make sure the GEN2U Printer is powered ON.
3. Connect a USB cable from the PC to the Printer’s USB port
(right side).
Figure 4 FutureLogic Device Firmware Upgrade
Application UI Window
NOTE: A USB Hub is recommended. Connect
the USB Hub between the PC and the GEN2U
Printer.
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GEN2U™ Printer
© 2016, JCM Global Corporation 8Part No. 960-000177R_Rev. A
4. To verify communication between the GEN2U Printer and
the Device Firmware Upgrade Application, look for the
Printer Detected indicator (Figure 5 a) in the window.
5. Click the Select FIRMWARE button to select the desired
Firmware Upgrade file to be downloaded (Figure 6 a).
a
Figure 5 “Printer Detected” Indicator
a
Figure 6 Click Select Firmware
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© 2016, JCM Global Corporation 9Part No. 960-000177R_Rev. A
GEN2U™ Printer
6. From the Firmware Upgrade window (Figure 7), click on the
desired Firmware update file (Figure 7 a) to be downloaded
to the Printer. Click the Open button (Figure 7 b) to continue.
7. Click the Full Upgrade button (Figure 8 a).
a
b
Figure 7 Select the Firmware File to Download
a
Figure 8 Select the Full Upgrade Button
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GEN2U™ Printer
© 2016, JCM Global Corporation 10 Part No. 960-000177R_Rev. A
a
Figure 9 Upgrading Boot/BSP Alert! Screen
NOTE: If the “Upgrading Boot/BSP - Alert!” message
appears (Figure 9), the Upgrade Key must be
installed to complete the Upgrade. To do so:
1. Remove the Rubber Cap from the 4-Pin Connector
(on the Printer’s right side).
2. Insert the Upgrade Key into the 4-Pin Connector
(Figure 10 a).
3. Click Yes in the Upgrading Boot/BSP-Alert! dialog
box (Figure 9 a).
Upgrade Key
4-pin Connector
a
Figure 10 Inserting Upgrade Key in 4-pin Connector (Right side)
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© 2016, JCM Global Corporation 11 Part No. 960-000177R_Rev. A
GEN2U™ Printer
8. When the Download has completed, power down the Printer.
9. Press and hold the FEED button (refer to Figure 2) and apply
power to the Printer. Continue to hold the FEED button until
the Configuration Ticket starts to print.
10. Verify that the Firmware version printed on the Configura-
tion Ticket matches the version downloaded to the Printer.
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GEN2U™ Printer
© 2016, JCM Global Corporation 12 Part No. 960-000177R_Rev. A
ABOUT THE JCM PRINTER BASIC DRIVER
The JCM®Printer Basic Driver allows full testing of a connected
Printer.
C ONNECTING TO THE JCM P RINTER B ASIC D RIVER
To connect to the JCM Printer Basic Driver:
1. Click the Start Button on the PC Desktop, then click on Programs.
2. Scroll down to JCM, then click the JCM Printer Basic Driver icon.
The JCM PRINTER BASIC DRIVER Opening Screen appears (Figure 11).
3. Select the PROTOCOL (RS-232 or Netplex) and PORT NUMBER.
NOTE: Printers supporting USB
Communications also have RS-232 Active.
Test connectivity using an RS-232 connection.
Figure 11 JCM Printer Basic Driver Opening Screen
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© 2016, JCM Global Corporation 13 Part No. 960-000177R_Rev. A
GEN2U™ Printer
JCM P RINTER B ASIC D RIVER M AIN S CREEN
The JCM Printer Basic Driver Main Screen (Figure 12) displays three
main sections:
1. PRINTER CONFIGURATION (Figure 12 a)
2. COMMANDS (Figure 12 b)
3. PRINTER STATUS (Figure 12 c)
a
Figure 12 JCM Printer Basic Driver Main Screen
c
b
d
NOTE: Descriptions of these features appear
on Page 14.
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GEN2U™ Printer
© 2016, JCM Global Corporation 14 Part No. 960-000177R_Rev. A
PRINTER CONFIGURATION (Figure 12 a)
This section displays the current Printer Configuration, including
Version, Firmware Installed and Communication Setup parameters
COMMANDS (Figure 12 b)
This section provides the following functional checks:
• Reset - Performs a reset of the Printer
• Clear - Clears Warning and Error Status
• Flush - Deletes the Firmware on the Printer
• Feed - Feeds one blank Ticket
• Print Ticket Information - Prints a Test Ticket with Printer
Information, Printer Communication Settings, Character Set
and a Test Barcode
• Get Value - Retrieves the Printer CRC information
PRINTER STATUS (Figure 12 c)
This section displays the current status of the Printer.
NOTE: Any active condition appears
highlighted in RED (Figure 12 d)
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© 2016, JCM Global Corporation 15 Part No. 960-000177R_Rev. A
GEN2U™ Printer
PREVENTIVE MAINTENANCE
To ensure high performance printing quality, the GEN2U Printer
must be cleaned periodically using the following methods:
– Perform the Cleaning Card Method every three (3) months.
– Manual Cleaning should be performed every six (6) months.
Cleaning Supplies
C LEANING THE P RINTER (C LEANING C ARD M ETHOD )
To clean the Printer using the Cleaning Card Method:
1. Slide the Printer out of the EGM.
2. Remove Tickets from the Printer’s Paper Tray (see Figure 13 aon page
16).
3. Verify that the Printer is powered ON.
4. Remove the Cleaning Card from its package.
5. Insert the Cleaning Card into the Ticket-In Slot (see Figure 13 bon page
16). The Cleaning Card will feed into the Slot up to the loading point.
6. Press the FEED button to feed the Cleaning Card through the Paper Path.
7. Remove the Cleaning Card from the Printer.
8. Turn the Cleaning Card over.
9. Repeat Steps 5 through 7 for a second cleaning cycle.
10. Reload the Tickets.
11. Feed at least two (2) Tickets through the Printer to wipe off excess
moisture on the Print Head.
Table 5 Required Supplies
Description Part No.
Cleaning Kit, Bagged P/N 350-00292-100*
* Cleaning Kit includes (10) Cleaning Swabs (P/N 350-00291-100), (10) Cleaning Wipes
(P/N 350-00259-100) and (10) Cleaning Cards (P/N 350-00287-100).
Isopropyl Alcohol (I.P.A.) 99% or greater N/A
Non-Flammable Compressed Air N/A
NOTE: The Cleaning Cycle may need to be changed,
depending on operating environment conditions.
Smoke-filled and/or dusty environments require more
frequent Cleaning Cycles.
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GEN2U™ Printer
© 2016, JCM Global Corporation 16 Part No. 960-000177R_Rev. A
Manual Cleaning
Use the following procedure for Manual Cleaning of the Printer:
1. Slide the Printer out of the EGM.
2. Remove Tickets from the Printer’s Paper Tray (Figure 13 a).
3. Press the Lid Release Lever toward the rear of the Printer to release the lid
(Figure 13 c).
4. Rotate the Lid up in the direction indicated by the red arrow (refer to
Figure 14 aon page 17) to access the Printer interior.
5. Use Non-Flammable Compressed Air to blow out excessive dust and dirt
from the following areas within the Printer:
– Ticket-In Slot (Figure 13 b)
– Presenter Assembly (refer to Figure 14 b on page 17)
– Print Head (refer to Figure 15 bon page 17)
– Paper Tray (Figure 13 a)
b
a
c
Figure 13 Cleaning the Ticket-In Slot w/ Compressed Air
NOTE: Insert the Compressed Air canister’s tube into
the Ticket-In Slot approximately 1 inch from the right
edge of the Slot.
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© 2016, JCM Global Corporation 17 Part No. 960-000177R_Rev. A
GEN2U™ Printer
6. Open the Print Head Release Lever (Figure 15 a).
7. Clean the Print Head (Figure 15 b) using a Cleaning Swab (Figure 15 c).
(Printer lid open)
a
b
Figure 14 Presenter Assembly
ab
Figure 15 Print Head Release Lever/Print Head
c
Clean Print Head (b)
with Cleaning Swab (c)
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GEN2U™ Printer
© 2016, JCM Global Corporation 18 Part No. 960-000177R_Rev. A
8. Clean each of the Sensors using a clean Cleaning Swab (Figure 16).
b
c
d
a
Cleaning Paper
Low Sensor (a) with
Cleaning Swab
a
Figure 16 Sensor Locations
aPaper Low (Ticket Low) Sensor
bPrinter Tray (Drawer Open) Sensor
cPrinter (Lid) Open Sensor
dTicket Taken (Paper Taken) Sensor
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© 2016, JCM Global Corporation 19 Part No. 960-000177R_Rev. A
GEN2U™ Printer
9. Use a Cleaning Wipe to wipe and clean the Platen Roller (Figure 17 a).
Rotate the Roller to clean the Roller’s entire circumference.
10. Close the Print Head Release Lever (refer to Figure 15 aon page 17).
11. Use a Cleaning Wipe to wipe and clean the Upper Pinch Roller
(Figure 17 b).
a
b
(Printer lid open)
Figure 17 Platen Roller/Pinch Roller
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GEN2U™ Printer
© 2016, JCM Global Corporation 20 Part No. 960-000177R_Rev. A
12. Wipe and clean the Presenter Rollers (Figure 18 a) with a Cleaning Wipe.
13. Use a clean, dry Micro-fiber cloth to wipe excess liquid from all surfaces.
14. Reload the Tickets.
15. Slide the Printer into the EGM.
a
Figure 18 GEN2U Printer Presenter Rollers
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