JCM GEN5 Series User manual

1
Part No. 960-000193R_Rev. A
September, 2017
© 2017 JCM American Corporation
Phone [phone]
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JCM®TRAINING
OVERVIEW
GEN5™Printer
®

Part No. 960-000193R_Rev. A © 2017 JCMAmerican Corporation
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GEN5™ Printer JCM® Training Overview September, 2017
Page
GEN5™Printer
Table of Contents
Overview ................................................................................. 3
GEN5 Printer Unit ....................................................................................3
Component Locations ............................................................. 4
Component Names ..................................................................................4
DIP Switch Settings ..................................................................................4
Cleaning Procedures .............................................................. 5
Cleaning Card Procedure .........................................................................8
GEN5 Communications .......................................................... 9
Disabling The Ticket Low Sensor ........................................... 9
Printing a Configuration Ticket ...............................................................10
JCM Printer Basic Driver .......................................................11
About GEN5 Firmware ......................................................... 13
GEN5 Firmware Identification ................................................................13
GEN5 Firmware Identification (IGT) .......................................................13
USB Firmware Types .............................................................................13
Using the JCM DFU Downloader ......................................... 14
BlueWaveDX Tool Download ................................................ 16
Setup for the BlueWaveDX Tool..............................................................16
Updating Firmware Using the BlueWaveDX Tool....................................16
Bezel LED Indications .......................................................... 17
Status LED Indications ......................................................... 17
Error Conditions .................................................................... 18
Maintenance Equipment ....................................................... 19
Personal Notes and Comments............................................. 20

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September, 2017 JCM® Training Overview GEN5™ Printer
OVERVIEW
This training course addresses the following JCM GEN5 models:
GEN5 P RINTER U NIT
Figure 1 illustrates the GEN5 Printer Unit.
Table 1 GEN5 Printer Versions
Device Version Difference
PSA-66-ST5 RS-232, Netplex, USB
NOTE: The GEN5 protocol is configured with Firmware. The firmware determines the
protocol and speed.
Figure 1 Typical GEN5 Printer Unit
NOTE: For GEN5 Printer Component Locations, refer to page 4.

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GEN5™ Printer JCM® Training Overview September, 2017
COMPONENT LOCATIONS
C OMPONENT N AMES
Figure 2 illustrates the GEN5 Component Names and Locations.
DIP S WITCH S ETTINGS
The GEN5 Printer includes six (6) DIPSwitches, located under the rubber boot
(Figure 2 j) adjacent to the USB Update Port (Figure 2 k). The DIP Switches
are used to set operational parameters, and vary by manufacturer.
Figure 2 GEN5 Printer Component Names
e
l
b
a
c
d
fg
h
jk
i
a) RS232/USB Coil Interface Cable
b) Coil Interface Cable Connector
c) Lid Latch
d) Copper Shield
e) Bezel LED Connector
f) Bottom Tray
g) Upper Lid
h) Feed Button
i) Status LEDs
j) Rubber Boot
k) USB Update Port
l) Paper Tray (300 Ticket)
NOTE: To verify the correct DIP Switch settings for the GEN5 Printer Unit, refer to the
Software Information Sheet for the Manufacturer and installed Firmware version.

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September, 2017 JCM® Training Overview GEN5™ Printer
CLEANING PROCEDURES
Regular cleaning of the GEN5 Printer Unit will help promote optimum printer
performance. Indications that the Printer may require cleaning include:
• Frequent paper jams
• Partial print output
• Light print quality
The JCM Printer Cleaning Kit (P/N 350-00292-100) is recommended for best
results cleaning the GEN5 Printer. The Cleaning Kit (Figure 3) includes Alco-
hol Wipes, Cleaning Swabs, and feed-through Cleaning Cards.
To clean the GEN5 Printer, use the following procedure:
1. Press the Lid Latch (refer to Figure 2 c on page 4) to open the Printer Lid.
2. Use a cleaning swab dampened with Isopropyl Alcohol to wipe clean the following
Sensors (refer to Figure 4 on page 6):
• Printer Tray Sensor (Figure 4 a)
• Ticket Low Sensor (Figure 4 b)
• Lid Open Sensor (Figure 4 d)
• Ticket Taken Sensor (Figure 4 e)
3. Use non-flammable Compressed Air to clean the Paper Out (Index Mark) Sensor
(refer to Figure 4 c on page 6).
Table 2 GEN5 Printer Sensor Cleaning Methods
Symbol Sensor Type Cleaning Method
aPrinter Tray (Drawer Open) Wipe clean with an alcohol swab.
bTicket Low (Paper Low) Wipe clean with an alcohol swab.
cPaper Out (Index Mark) Blow clean with compressed air.
dLid Open Wipe clean with an alcohol swab.
eTicket Taken Sensor Wipe clean with an alcohol swab.
NOTE: JCM strongly recommends a thorough cleaning of the GEN5 Printer at least
once per year. Additional cleanings may be indicated, depending on environmental
conditions where the GEN5 Printer is installed (e.g., smoke-filled or dusty
environments).
Figure 3 JCM Printer Cleaning Kit (P/N 350-00292-100)
NOTE: GEN5 Printer Sensor Cleaning Methods are listed in Table 2 below. Refer to
Figure 4 on the following page for Sensor locations.

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GEN5™ Printer JCM® Training Overview September, 2017
4. Rotate the Print Head Release Lever (Figure 5 a) leftward, then gently press down
on the Lever to lower the Print Head.
5. Wipe the Print Head surface clean using a new cleaning swab (refer to Figure 6 aon
page 7).
a
c
b
d
e
Figure 4 GEN5 Printer Sensor Locations
a
Figure 5 GEN5 Print Head Release Lever

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September, 2017 JCM® Training Overview GEN5™ Printer
6. To clean the Print Head Rollers (Figure 7 a) and the Presenter Assembly’s Feed
Rollers (Figure 7 b), turn the Rollers by hand while wiping them with a new Clean-
ing Wipe or a clean Microfiber cloth (slightly dampened with Isopropyl Alcohol).
a
Figure 6 Clean Print Head
a
b
Figure 7 Clean Print Head Rollers and Feed Rollers

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GEN5™ Printer JCM® Training Overview September, 2017
C LEANING C ARD P ROCEDURE
The Cleaning Card can be used for a quick cleaning of the GEN5 Print Head
and Paper Path.
To use the Cleaning Card, follow this procedure:
1. Open the EGM service door.
2. Pull the Printer out of the EGM on its Sliding Base.
3. Remove the Ticket Stock from the Paper Tray (Figure 8 a).
4. Remove the Cleaning Card from its protective packaging.
5. Insert the Cleaning Card into the Ticket In Slot (Figure 8 b). It will automati-
cally load in the proper position.
6. Press and hold the Feed Button (Figure 8 c) to feed the Cleaning Card through
the Printer’s Paper Path.
7. Carefully remove the Cleaning Card from the Printer’s Ticket Out Slot.
8. Feed 2 or 3 Tickets through the Printer to remove Alcohol residue before reload-
ing Ticket Stock into the Paper Tray..
NOTE: Make sure the Printer’s Power Supply is properly connected.
NOTE: Each Cleaning Card is intended for single use only. Always use a new Cleaning
Card for each cleaning cycle.
b
c
a
Figure 8 Feed Cleaning Card into Ticket In Slot

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September, 2017 JCM® Training Overview GEN5™ Printer
GEN5 COMMUNICATIONS
The GEN5 Printer Communication Speeds for RS-232 or Netplex are gener-
ally set by the Firmware download. The Printer communications can also be
set by DIP Switch settings. If the Communications Baud Rate and/or Hand-
shaking settings need to be changed, refer to the Software Information Sheet
(SIS) for the correct DIP Switch Settings.
DISABLING THE TICKET LOW SENSOR
To disable the GEN5 Printer’s Ticket Low Sensor, proceed as follows:
1. Pull the Ticket (Figure 9 a) out of the GEN5 Printer Ticket In Slot (Figure 9 b).
2. Press the Upper Lid Release Lever (Figure 9 c) toward the rear of the GEN5
Printer to open the Upper Lid.
3. Place the GEN5 Printer in a "Paper in Chute" condition. To do so:
a) Cover the Ticket Taken Sensor (refer to Figure 4 eon page 6) with a Ticket.
b)Close the Upper Lid.
3. Press and hold the FEED Button (Figure 9 d) for three (3) seconds.
NOTE: Software Information Sheets are available in the Support section of the JCM
Global website at www.jcmglobal.com.
NOTE: If the Ticket Low Sensor is enabled, the GREEN READY LED will flash three
(3) times. If the Ticket Low Sensor is disabled, the RED FAULT LED will flash three (3)
times.
Figure 9 Disabling the Ticket Low Sensor
b
b
ca
d

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GEN5™ Printer JCM® Training Overview September, 2017
Lecture Notes
P RINTING A C ONFIGURATION T ICKET
To print a Ticket with the current Configuration and Firmware information,
proceed as follows:
1. Ensure Ticket Paper is loaded into the GEN5 Printer.
2. Press the FEED Button twice within two (2) seconds to print the
Configuration Ticket (refer to Figure 9 don page 9).

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September, 2017 JCM® Training Overview GEN5™ Printer
JCM PRINTER BASIC DRIVER
The JCM Printer Basic Driver is used to test and troubleshoot the GEN5
Printer. To test the GEN5 Printer, proceed as follows:
1. Remove power from the GEN5 Printer Unit.
2. Connect the GEN5 Printer to a PC using the Evaluation Harness DB-9
Connector.
3. Reapply power to the GEN5 Printer Unit.
4. From the PC Desktop, double-click on the JCM Printer Basic Driver icon.
The JCM Printer Basic Driver Opening Screen is displayed (Figure 10).
5. Click to select the Communication Protocol - either RS-232 or Netplex
Communications (Figure 10 a).
6. Click to select the COM Port Number where the GEN5 Printer is connected
(Figure 10 b).
The JCM Printer Basic Driver Printer Status Section is displayed (refer to Figure
11 on page 12).
NOTE: Printers with USB Firmware will always have RS-232 Communications active.
ab
Figure 10 JCM Printer Basic Driver Opening Screen

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Lecture Notes
GEN5™ Printer JCM® Training Overview September, 2017
7. Print Ticket Information (Figure 11 a).
– Verify Configuration information.
– Verify the Print quality of the Ticket Information.
– Confirm that Tickets feed through the Printer properly.
8. Check for an Active condition in the Printer Status section (Figure 11 b). An
Active condition for a Sensor or Printer Error (e.g., Paper Low or Paper Out)
will be displayed as a RED highlighted box (not shown). When the Active condi-
tion is cleared, the RED highlight disappears from the Printer Status display.
b
a
Figure 11 JCM Printer Basic Driver Printer Status Section

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September, 2017 JCM® Training Overview GEN5™ Printer
ABOUT GEN5 FIRMWARE
GEN5 F IRMWARE I DENTIFICATION
GEN5 Printer Firmware for most manufacturers is identified as shown in Table
3 below.
GEN5 F IRMWARE I DENTIFICATION (IGT)
GEN5 Printer Firmware for IGT is identified as shown in Table 4 below.
USB F IRMWARE T YPES
Table 3 GEN5 Firmware Identification (Most Manufacturers)*
* Various Game Manufacturers may have requested different Firmware naming formats.
Be sure to verify which Firmware version is approved for use within a Property’s jurisdiction.
Identifier Example
Printer Type - First character
e.g., '5' '5' = GEN5
Protocol - One character
'R' = RS-232
'N' = Netplex
'S', 'H', 'C' or 'P' = USB Type†
† Refer to Table 5 for USB Firmware Type descriptions.
'5R' = RS-232
Country Code (3 digits) '5RUSA' = USA
Manufacturer (2 digits) '5RUSABA' = Bally units
Version number - Remaining characters
(variable length) '5RUSABA22.dfu' = GEN5, RS-232, USA, Bally units, Version 22
Table 4 GEN5 Firmware Identification (IGT)
Identifier Example
Printer Type - First two characters
e.g., 'G5' 'G5' = GEN5
Protocol - One character
'N' = Netplex
'S', 'H', 'C', or 'P' = USB Type*
'I' = Combo Netplex, SPC Firmware†
* Refer to Table 5 for USB Firmware Type Descriptions
† DIP Switch 1 is used to select either Netplex or SPC Mode. Refer to the Software Information Sheet for
correct DIP Switch Settings.
'G5I' = Netplex/SPC
Country Code (3 numerals) 'G5I001' = GLI, USA/Canada
Firmware Version - Remaining characters
(variable length) 'G5I0012200.dfu' = GEN5 for IGT, I = Combo Netplex/SPC, 001 = Jurisdiction (GLI USA/Canada), Version 2200
Table 5 USB Firmware Types
Identifier Description
'S' USB SPC (Specific Printer Command)
'H' USB HID (GDS) - Human Interface Device
(Gaming Device Standard)
'C' USB CDC - Communications Device Class (Windows)
'P' USB PDC (Printer Device Commands (Coupon Xpress™)

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GEN5™ Printer JCM® Training Overview September, 2017
USING THE JCM DFU DOWNLOADER
To update the GEN5 Printer Firmware, proceed as follows:
1. Connect a USB Cable between the USB Update Port on the right side of the
GEN5 Printer (refer to Figure 2 k on page 4) and the PC.
2. Apply power to the GEN5 Printer.
3. From the PC Desktop, double-click on the JCM DFU Downloader Application
icon.
The Printer status will display as 1 device connected (Figure 12 a).
4. If no Printer is detected, Drivers will need to be installed. (Drivers are installed
automatically when the Printer is connected to a PC.)
5. Click on Select FIRMWARE.
The PC’s web browser opens automatically.
6. Select the proper Firmware version.
The JCM DFU Downloader screen will indicate the following information:
- File Name
- File Type (DFU, SHA)
- Printer Model Format
7. Ensure the Erase User Settings check box is selected (Figure 12 b).
a
bc
Figure 12 JCM DFU Downloader Application UI
NOTE: If Printer Drivers need to be installed manually, contact JCM Technical Support
at [phone].

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September, 2017 JCM® Training Overview GEN5™ Printer
Lecture Notes
8. Click on Full Upgrade (refer to Figure 12 con page 14).
9. When the Printer status indicates ***Printer Successfully Updated.*** (Figure 13
a), the Firmware Update is complete.
a
Figure 13 JCM DFU Downloader Firmware Update Complete

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GEN5™ Printer JCM® Training Overview September, 2017
BLUEWAVE™DX DOWNLOAD
The JCM BlueWave™DX Tool (P/N 214780) offers an alternate method for
updating the Firmware on the GEN5 Printer. To do so, proceed as follows:
S ETUP FOR THE B LUE W AVE DX T OOL
1. Within the BlueWaveDX Tool’s SD Card root directory, create a new folder
labeled "GEN5 System".
2. Place the Firmware files for the GEN5 Printer within the new "GEN5 System"
folder.
U PDATING F IRMWARE U SING THE B LUE W AVE DX T OOL
1. Connect a standard USB Male "A" to Male "B" cable from the BlueWaveDX
Tool’s USB Connector Type A (Figure 15 a) to the GEN5 Printer’s USB Update
Port (refer to Figure 2 kon page 4).
2. Turn the BlueWaveDX Tool’s Power Switch ON (Figure 15 b).
3. When the Firmware Update screen appears, press the OK Button (Figure 15 c).
4. Press the UP and DOWN arrow keys (Figure 15 d) to scroll through the list of
available GEN5 Firmware versions.
5. Press the OK Button (Figure 15 c) to select the desired Firmware version.
6. Press the OK Button again to start the download.
7. When the Download Complete message is displayed, press the CLR Button
(Figure 15 e) to return to the Main Menu
OR
Press the OK Button (Figure 15 c) to download Firmware to another Printer.
NOTE: Sub-folders are not recognized.
NOTE: The BlueWaveDX Tool Operator Guide (P/N 960-100942R) is available in the
Support section of the JCM Global website at www.jcmglobal.com.
a
b
c
d
e
Figure 15 BlueWaveDX Tool (P/N 214780) Primary Controls

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September, 2017 JCM® Training Overview GEN5™ Printer
BEZEL LED INDICATIONS
The Bezel LED will display the following Bezel LED Indications.
STATUS LED INDICATIONS
The Status LEDs will indicate the operational state of the GEN5 Printer.
Table 6 Bezel LED Indications
Bezel Display Status
Solid ON Printer is ready and in idle
Slow Blink Paper Low or Printer Error
Fast Blink Ticket Printing/Ticket in Chute
OFF Printer Power is OFF
Table 7 Status LED Indications
Condition or Error Detected Ready
(GREEN) Paper (YELLOW) Open (ORANGE) Fault (RED)
No Power OFF OFF OFF OFF
Ready ON OFF OFF OFF
No Ticket Detected OFF ON OFF OFF
Paper Jam Detected ON OFF OFF ON
Printer Lid Open OFF OFF ON OFF
Firmware Problem Detected ON ON ON ON
Hardware Fault Detected OFF OFF OFF ON

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GEN5™ Printer JCM® Training Overview September, 2017
Lecture Notes
ERROR CONDITIONS
Table 8 Error Conditions
Error Error Description Resolution
Paper Out Results when the Printer does not detect Paper
present. Load a new Paper Stack.
Temperature
Results when the Printer is operating outside of
its allowable temperature range.
If the Printer is operating in an environment
where the ambient temperature is roughly room
temperature, this error would most likely be due
to a hardware problem.
The Printer will automatically
resume operation after the
detected head temperature
falls within range.
Voltage Results if the Printer detects a Power Supply
Voltage (+21VDC to +25VDC) outside its
allowable range. This error could be due to a
poor cable connection.
The Printer will automatically
resume operation after the
Power Supply is detected to
be within range.
Print Head
Results when the Printer senses an internal
error due to connectivity or an interfacing
problem with the Thermal Print Head. This error
could be due to a cable problem between the
Main Controller Board and the Printer engine.
The Printer will remain in this
error state until the power is
cycled or the Unit is reset.
If the problem persists, the
Printer will require service.
Missing Black
Index Mark
Results if the black Index Mark is not detected
within approximately 10" of paper feeding or
printing. This error indicates the presence of the
wrong kind of paper in the Printer, or that the
paper was inserted in the wrong direction (so
that the black Index Mark is rotated 180
degrees).
Reload paper in proper
orientation.
Paper Jam Results when the Printer detects an error in the Paper Path. Open the Printer Head and inspect the Paper Path for a
Jammed Ticket.

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September, 2017 JCM® Training Overview GEN5™ Printer
Lecture Notes
MAINTENANCE EQUIPMENT
Table 9 Maintenance Equipment
JAC No. Description
350-00292-100 Cleaning Kit
150-00013-100 Evaluation Harness
350-00258-100 24VDC Power Supply
302-100010R USB Cable Male A to Male B
302-100004R USB to Serial Adapter
JU-H30812-S1 4 Port Hub
214780 BlueWave™DX (DT-300) Unit

Part No. 960-000193R_Rev. A © 2017 JCMAmerican Corporation
GEN5™ Printer JCM® Training Overview September, 2017
925 Pilot Road, Las Vegas, Nevada 89119
Office & Technical Support: [phone] (option 1 after hours), FAX: [phone]
E-mail: [e-mail] http://www.jcmglobal.com
JCM is a registered trademark of JCM American Corporation. All other product names
mentioned herein may be registered trademarks or trademarks of their respective companies.
Furthermore, ™, ®and ©are not always mentioned in each case throughout this publication.
"JCM American Corporation has been accredited as an Authorized Provider by the
International Association for Continuing Education and Training (IACET)”
PERSONAL NOTES AND COMMENTS
Add relevant notes and comments regarding your installation here.