JCM GEN5 Series User manual

© 2016, JCM American Corporation
Website: http://www.jcmglobal.com
GEN5™Series
Printer
Operation and Maintenance 
Manual
(Revision A)
P/N 960-100940R_Rev. A

This product document (hereinafter referred to as “Manual”) is fully covered by legal Copyrights owned by JCM American
Corporation, (hereinafter referred to as “JCM”) under Japanese laws and foreign countries. This Manual contains many
copyrighted, patented or properly registered equipment items manufactured by JCM, that are prohibited and illegal to
duplicate, replicate or copy in whole, or in part, without the express authorization by JCM with the following exceptions:
1. When an authorized JCM agency or distributor duplicates the Manual for sales promotion and/or service 
maintenance of the product, or technical service personnel education as required; and
2. When an end user duplicates the Manual to maintain operation of the product or operate the product in general. 
JCM retains all rights to amend, alter, change or delete any portion of this Manual in whole, or in part, or add items 
thereto without notice regarding the product or its related products.
JCM is a registered trademark of JCM American Corporation All other product names mentioned herein may be
registered trademarks or trademarks of their respective companies. Furthermore, ™, ®and © are not always mentioned
in each case throughout this publication.
Copyright © 2016 By JCM American Corporation
GEN5™ Series Printer Operation and Maintenance Manual
International Compliance
• RoHS Directives
• UL & c-UL Marks
• CE Mark
• CB Scheme
Electrical Current Symbol
Direct Current: indicates Direct Current values on product labels.
REVISION HISTORY
Rev №.Date Reason for Update Comment
A09-01-16
Initial Version
1
2
3
4
5
or or or
File No. E157601, Vol. X7, Subscriber 857947001
US-22259-A1-UL

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GEN5™ Series
Printer
Table of Contents Page
1 GENERAL INFORMATION .................................................................................1-1
GEN5 Printer Unit .......................................................................................................1-1
Product Descriptions .................................................................................................1-2
Model Descriptions ....................................................................................................... 1-2
Firmware Descriptions .................................................................................................. 1-2
GEN5 Type 5 Firmware (IGT) ....................................................................................... 1-2
Precautions .................................................................................................................1-2
User Cautions ............................................................................................................... 1-2
Installation Cautions .................................................................................................................1-2
Mounting, Dismounting & Transportation .................................................................................1-3
Placing Foreign Objects Into The Unit ......................................................................................1-3
Preventive Maintenance ...........................................................................................................1-3
Ticket Fitness Requirements ....................................................................................................1-4
Primary Features ........................................................................................................1-4
Component Names .....................................................................................................1-5
Specifications .............................................................................................................1-6
Technical Specifications ................................................................................................ 1-6
Environmental Specifications ........................................................................................ 1-7
Electrical Specifications ................................................................................................ 1-7
Structural Specifications ................................................................................................ 1-7
Ticket Specifications ..................................................................................................... 1-8
Unit Dimensions .........................................................................................................1-9
Entire Unit Outside Dimensions .................................................................................... 1-9
Entire Unit Outside Dimensions (continued) ............................................................... 1-10
Technical Contact Information ................................................................................1-11
Americas ..................................................................................................................... 1-11
JCM American ........................................................................................................................ 1-11
Europe, Middle East, Africa & Russia ......................................................................... 1-11
JCM Europe GmbH ................................................................................................................1-11
UK & Ireland ............................................................................................................... 1-11
JCM Europe (UK Office) .........................................................................................................1-11
Asia and Oceania ....................................................................................................... 1-11
JCM Gold (HK) LTD. ............................................................................................................... 1-11
JAPAN CASH MACHINE CO., LTD. (HQ) .............................................................................. 1-11
2 INSTALLATION ...................................................................................................2-1
Installation Procedure ................................................................................................2-1
DIP Switch Configuration ...........................................................................................2-1
Manual Baud Rate Setting ............................................................................................ 2-2
Disabling the Paper Low Sensor .................................................................................. 2-2
Connector Pin Assignments ......................................................................................2-3
Firmware Update Connector Pin Assignments ............................................................. 2-3
Bezel LED Connector Pin Assignments ....................................................................... 2-3
Base Port Connector Pin Assignments ......................................................................... 2-3

Table of Contents
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Page
GEN5™ Series Printer
RS232C Connector Pin Assignments ........................................................................... 2-4
Bezel Connector (on Coil Harness) Pin Assignments .................................................. 2-5
USB Connector Pin Assignments ................................................................................. 2-5
Auxiliary Port Connector Pin Assignments ................................................................... 2-5
Preventive Maintenance ............................................................................................ 2-6
Loading Tickets ............................................................................................................ 2-6
Paper Feed Button ................................................................................................................... 2-6
Clearing a Ticket Jam .............................................................................................................. 2-7
Cleaning Procedure ................................................................................................... 2-7
Print Head and Roller Cleaning Procedure .............................................................................. 2-7
Sensors Cleaning Procedure ................................................................................................... 2-8
Cleaning Card Cleaning Procedure ......................................................................................... 2-9
3 COMMUNICATIONS ...........................................................................................3-1
Americas ...................................................................................................................... 3-1
JCM American ......................................................................................................................... 3-1
Europe, Middle East, Africa & Russia .......................................................................... 3-1
JCM Europe GmbH ................................................................................................................. 3-1
UK & Ireland ................................................................................................................. 3-1
JCM Europe (UK Office) .......................................................................................................... 3-1
Asia and Oceania ......................................................................................................... 3-1
JCM Gold (HK) LTD. ................................................................................................................ 3-1
JAPAN CASH MACHINE CO., LTD. (HQ) ............................................................................... 3-1
4 DISASSEMBLY/REASSEMBLY .........................................................................4-1
Tool Requirements ........................................................................................................ 4-1
Paper Tray Removal ..................................................................................................... 4-1
CPU Board Removal .................................................................................................... 4-1
Upper Presenter Removal ............................................................................................ 4-1
Print Mechanism Disassembly ..................................................................................... 4-2
TOF Sensor Removal .............................................................................................................. 4-2
Upper Presenter Motor Removal ............................................................................................. 4-3
Upper Platen Roller Removal ....................................................................................... 4-3
Bottom Presenter Mechanism Disassembly ................................................................. 4-4
Taken Sensor Removal ................................................................................................ 4-4
Lid Closed Sensor Removal ......................................................................................... 4-4
Presenter Motor and Rollers ........................................................................................ 4-4
Presenter Motor ....................................................................................................................... 4-4
Presenter Rollers ..................................................................................................................... 4-5
5 WIRING DIAGRAMS ...........................................................................................5-1
System Wiring Diagram ................................................................................................ 5-1
6 FIRMWARE UPDATING AND TESTING ............................................................6-1
Tool Requirements ..................................................................................................... 6-1
Configuration Ticket Parameters .............................................................................. 6-1
Printing a Configuration Ticket ................................................................................................. 6-2
Installation Procedures .............................................................................................. 6-2
FLDFU Downloader Installation .................................................................................... 6-2

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GEN5™ Series Printer
Table of Contents
Firmware Download Procedure .................................................................................... 6-3
JCM Printer Driver Installation ..................................................................................6-4
Running the JCM Printer Basic Driver .......................................................................... 6-4
Printer Basic Driver Main Page .................................................................................... 6-5
Printer Configuration ................................................................................................................6-5
Commands ...............................................................................................................................6-5
Printer Status ............................................................................................................................6-6
Menu Options ...........................................................................................................................6-6
Exiting the Printer Driver Application ............................................................................ 6-6
7 EXPLODED VIEWS & PARTS LISTS ................................................................ 7-1
GEN5 Entire Unit Exploded View ................................................................................. 7-1
GEN5 Entire Unit Parts List ......................................................................................................7-2
GEN5 Bottom Presenter Exploded View ...................................................................... 7-3
GEN5 Bottom Presenter Parts List ...........................................................................................7-4
GEN5 Bottom Presenter Housing Exploded View ........................................................ 7-5
GEN5 Bottom Presenter Housing Parts List ............................................................................7-6
GEN5 Top Presenter Exploded View ............................................................................ 7-7
GEN5 Top Presenter Parts List ................................................................................................7-8
GEN5 Lid Upper Presenter Exploded View .................................................................. 7-9
GEN5 Lid Upper Presenter Parts List ....................................................................................7-10
GEN5 Bottom Tray Assembly Exploded View ............................................................ 7-11
GEN5 Bottom Tray Assembly Parts List .................................................................................7-12
8 INDEX .................................................................................................................. 8-1
A TROUBLESHOOTING ........................................................................................A-1
Introduction ...................................................................................................................A-1
Troubleshooting Overview ............................................................................................A-1
Fault Table Listings .......................................................................................................A-1
Front Bezel LED Indicators ....................................................................................................A-2
LED Indication Conditions ............................................................................................A-2
Printer Status LED Code Conditions ....................................................................................... A-2
Printer Errors .......................................................................................................................... A-3
Maintenance Equipment ...............................................................................................A-4
GEN5 Maintenance Equipment ............................................................................................... A-4
B GLOSSARY .........................................................................................................B-1

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GEN5™ Series
Printer
List of Figures Page
Figure 1-1 GEN5 Printer Unit ................................................................................. 1-1
Figure 1-2 Precautionary Symbols ......................................................................... 1-2
Figure 1-3 Unacceptable Tickets ........................................................................... 1-4
Figure 1-4 GEN5 Printer Components ................................................................... 1-5
Figure 1-5 GEN5 Printer Unit Ticket Specifications ............................................... 1-8
Figure 1-6 GEN5 Printer Unit With 300-Note Paper Tray (Without Bezel) 
Outside Dimensions .............................................................................. 1-9
Figure 1-7 GEN5 Printer Unit Mounting Rail Dimensions .................................... 1-10
Figure 2-1 DIP Switch and Firmware Update Port ............................................... 2-1
Figure 2-2 Stack Tickets in Ticket Tray .................................................................. 2-6
Figure 2-3 Load Ticket Stack into Printer/LED Status ............................................ 2-6
Figure 2-4 Paper Feed Button ................................................................................ 2-6
Figure 2-5 Lid Release Lever ................................................................................. 2-7
Figure 2-6 Open Printer Lid .................................................................................... 2-7
Figure 2-7 Print Head Release Lever ..................................................................... 2-7
Figure 2-8 Cleaning Kit (P/N 350-00292-100) ........................................................ 2-7
Figure 2-9 Clean Print Head .................................................................................. 2-8
Figure 2-10 Clean Print Head Rollers and Feed Rollers........................................... 2-8
Figure 2-11 Printer Sensor Locations (cut-away) ..................................................... 2-8
Figure 4-1 Remove Paper Tray Mounting Screws ................................................. 4-1
Figure 4-2 CPU Board Removal ............................................................................ 4-1
Figure 4-3 Remove Upper Presenter ..................................................................... 4-2
Figure 4-4 Print Head Removal .............................................................................. 4-2
Figure 4-5 Right Side Cover Removal ................................................................... 4-2
Figure 4-6 TOF Sensor Removal ........................................................................... 4-2
Figure 4-7 Left Side Cover Removal ...................................................................... 4-3
Figure 4-8 Remove Gears and E-clip ..................................................................... 4-3
Figure 4-9 Remove Screws and Motor .................................................................. 4-3
Figure 4-10 Upper Platen Roller Cover .................................................................... 4-3
Figure 4-11 Remove Bottom Presenter ................................................................... 4-4
Figure 4-12 Remove Taken Sensor ......................................................................... 4-4
Figure 4-13 Remove Lid Sensor .............................................................................. 4-4
Figure 4-14 Remove Presenter Motor ...................................................................... 4-4
Figure 4-15 Remove Lower Idler Roller ................................................................... 4-5
Figure 4-16 Remove Motor Mounting Bracket ......................................................... 4-5
Figure 4-17 Remove Snap Rings Left ...................................................................... 4-5
Figure 4-18 Remove Snap Rings Right ................................................................... 4-5

List of Figures
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Page
GEN5™ Series Printer
Figure 4-19 Remove Roller Bushings and Presenter Rollers.................................... 4-5
Figure 5-1 GEN5 Printer System Wiring Diagram .................................................. 5-1
Figure 6-1 Tool and Harness Connections ............................................................. 6-1
Figure 6-2 Configuration Ticket (sample) ............................................................... 6-1
Figure 6-3 Load Ticket Stack into Printer/LED Status ............................................ 6-2
Figure 6-4 Paper Feed Button ................................................................................ 6-2
Figure 6-5 FLDFUSetupV228.exe File Location ..................................................... 6-2
Figure 6-6 InstallShield Wizard Welcome Screen .................................................. 6-3
Figure 6-7 Ready to Install the Program Screen .................................................... 6-3
Figure 6-8 Installing FLIDFU Downloader .............................................................. 6-3
Figure 6-9 Installation Completion Screen ............................................................. 6-3
Figure 6-10 Restart PC after FLDFU Installation ...................................................... 6-3
Figure 6-11 Verify Connection & Select Firmware ................................................... 6-4
Figure 6-12 Start Full Firmware Upgrade ................................................................. 6-4
Figure 6-13 Firmware Upgrade Completed .............................................................. 6-4
Figure 6-14 JCM Printer Basic Driver UI .................................................................. 6-5
Figure 6-15 Connecting to Selected Port Message................................................... 6-5
Figure 6-16 Printer Basic Driver Main Page ............................................................. 6-5
Figure 6-17 Printer Configuration Section ................................................................ 6-5
Figure 6-18 Commands Section ............................................................................... 6-5
Figure 6-19 Printer Status Section ........................................................................... 6-6
Figure 6-20 Printer Basic Driver Menu Options ........................................................ 6-6
Figure 6-21 Exiting the Printer Basic Driver UI ......................................................... 6-6
Figure 7-1 GEN5 Entire Unit Exploded View .......................................................... 7-1
Figure 7-2 GEN5 Bottom Presenter Exploded View ............................................... 7-3
Figure 7-3 GEN5 Bottom Presenter Housing Exploded View ................................ 7-5
Figure 7-4 GEN5 Top Presenter Exploded View .................................................... 7-7
Figure 7-5 GEN5 Lid Upper Presenter Exploded View .......................................... 7-9
Figure 7-6 GEN5 Bottom Tray Assembly Exploded View .................................... 7-11
Figure A-1 Additional Maintenance Equipment Requirements ...............................A-4

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GEN5™ Series
Printer
List of Tables Page
Table 1-1 GEN5 Model Number Specifications .................................................... 1-2
Table 1-2 GEN5 Firmware Number Specifications ............................................... 1-2
Table 1-3 GEN5 Firmware Number Specifications (IGT) ...................................... 1-2
Table 1-4 GEN5 Technical Specifications ............................................................. 1-6
Table 1-5 GEN5 Environmental Specifications ..................................................... 1-7
Table 1-6 GEN5 Electrical Specifications ............................................................. 1-7
Table 1-7 GEN5 Structural Specifications ............................................................. 1-7
Table 1-8 GEN5 Ticket Specifications .................................................................. 1-8
Table 2-1 DIP Switch Baud Settings ..................................................................... 2-1
Table 2-2 GEN5 Firmware Update Connector Pin Assignments .......................... 2-3
Table 2-3 GEN5 Bezel LED Connector Pin Assignments ..................................... 2-3
Table 2-4 GEN5 Base Port Connector Pin Assignments ...................................... 2-3
Table 2-5 GEN5 RS232C Connector Pin Assignments ........................................ 2-4
Table 2-6 GEN5 Bezel Coil Harness Connector Pin Assignments ....................... 2-5
Table 2-7 GEN5 USB Connector Pin Assignments .............................................. 2-5
Table 2-8 GEN5 Auxiliary Port Connector Pin Assignments ................................. 2-5
Table 2-9 GEN5 Printer Sensor Cleaning Methods .............................................. 2-8
Table 6-1 Configuration Ticket Parameters .......................................................... 6-1
Table 6-2 Printer Configuration Information .......................................................... 6-5
Table 6-3 Commands and Descriptions ................................................................ 6-6
Table 6-4 Menu Options and Controls .................................................................. 6-6
Table 7-1 GEN5 Entire Unit Parts List .................................................................. 7-2
Table 7-2 GEN5 Bottom Presenter Parts List ....................................................... 7-4
Table 7-3 GEN5 Bottom Presenter Housing Parts List ......................................... 7-6
Table 7-4 GEN5 Top Presenter Parts List ............................................................ 7-8
Table 7-5 GEN5 Lid Upper Presenter Parts List ................................................. 7-10
Table 7-6 GEN5 Bottom Tray Assembly Parts List ............................................. 7-12
Table A-1 General Fault Conditions ......................................................................A-1
Table A-2 Front Bezel LED Indicators (Printer Status) ..........................................A-2
Table A-3 Printer Status LED Codes .....................................................................A-2
Table A-4 Printer Error Conditions ........................................................................A-3
Table A-5 Additional Maintenance Equipment Parts List ......................................A-4

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1-1
GEN5™ Series
Printer
Section 1
Section 1 provides a general overview of the
GEN5™ Series Printer, shown in Figure 1-1. This
section is designed to help the user navigate
through this guide with ease. It includes the follow-
ing information:
• GEN5 Printer Unit
• Model Descriptions
• Precautions
• Primary Features
• Component Names
• Specifications
• Unit Dimensions
• Technical Contact Information
In order to make operating this device and navigat-
ing within this manual easier, the following illus-
trations are used:
• Safety Instructions need to be observed in order to
protect the operators and the equipment; these are
identified with Bold text and the following
pictographs:
• Special Notes affect the use of the Printer; these are
identified with italic text and the following
pictograph:
• Steps require the operator to perform specific
actions; these are identified with sequential
numbers (1, 2, 3, etc.).
1 GENERAL INFORMATION
GEN5 Printer Unit
Figure 1-1 GEN5 Printer Unit

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1-2
Section 1 GEN5™ Series Printer General Information
Product Descriptions
Model Descriptions
Table 1-1 lists the Product Model Number
Descriptions for the GEN5™Printer.
Firmware Descriptions
Table 1-2 lists the Firmware Number Descrip-
tion for the GEN5 Printer.
GEN5 Type 5 Firmware (IGT)
Table 1-3 lists the Firmware Number Descrip-
tion (IGT) for the GEN5 Printer.
Precautions
Symbols in Figure 1-2 are defined as follows:
1. (Type 1) Do not insert a torn, folded, or wet
Ticket; it may cause a jam inside the unit.
2. (Type 2) Do not expose the unit to water. The unit
contains several precision electronic devices that
can be damaged if water or other liquid is
sprayed or spilled into the unit.
3. (Type 3) Do not install the unit in a dusty 
environment. Dust may affect/degrade the 
sensor’s and printer’s performance.
User Cautions
Careful measures were taken in the design of this
product to ensure quality; however, the following
cautions should be read and observed by all users
for safe operation.
Installation Cautions
The Installation Cautions are defined as follows:
1. This unit is not designed for outdoor installation.
Be sure that the Host Machine contains enough
protection to avoid wet or dusty conditions when
installing it in both indoor and open air spaces.
2. Be sure that the Host Machine is designed with
careful consideration for retrieving a Ticket and/
or clearing a Ticket jam.
3. Avoid exposing the Ticket Bezel Slot to direct
Sunlight and/or Incandescent Lamp illumination
having a Gradient Angle of 15 Degrees or more,
and an illumination index of 3000 Lux or less.
Ensure that the Host Machine is also designed to
avoid exposing the Ticket Bezel Slot to direct
Sunlight or incandescent light.
4. Do not allow the Printer to endure a range of tem-
perature and humidity beyond the environmental
limits specified (See “Environmental Specifica-
tions” on page 1-7 of this Section).
5. Do not use the Printer in environments that may
be subject to extreme temperature changes.
6. Do not use the Printer where it may be exposed to
airborne evaporated or sporadic chemicals.
7. Clean and maintain the Printer regularly when
located in an excessively smoke-filled environ-
ment.
Table 1-1 GEN5 Model Number Specifications
No. Model: GEN5
No. (1)
(1) Standard Unit: PSA-66-ST5
Table 1-2 GEN5 Firmware Number Specifications
No. Firmware: 5 * - *** - ** ****
No. (1) (2) (3) (4)
(1)
Firmware Type
N - Netplex
R - RS 232
S - USB SPC
H - USB HID (GDS)
C - USB CDC
P - USB PDC
(2) Country Code (3 digit, alpha)
(3) Manufacturer
(4) Firmware Version
Table 1-3 GEN5 Firmware Number Specifications
(IGT)
No. Firmware: G 5 * - *** - ****
No. (1) (2) (3) (4)
(1) G: IGT
(2)
Firmware Type
N - Netplex
R - RS 232
S - USB SPC
H - USB HID (GDS)
C - USB CDC
P - USB PDC
(3) Country Code (3 digit, alpha)
(4) Firmware Version
Type 1 Type 2 Type 3
Figure 1-2 Precautionary Symbols
ESD WARNING: Electronic Circuit
Boards and their components are
sensitive to static electricity. Care must
be taken during all handling and
inspection of the GEN5 Printer Unit to
avoid exposure to ESD. Do not handle
the Unit outside of its protective
enclosure unless you are properly
grounded and protected against ESD.
Always discharge static electrical
charges on clothing and tools, and
wear a properly grounded Anti-ESD
wrist strap before handling or using the
Unit. Be sure to test and service the
Unit in EOS/ESD-safe Workstations.

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1-3
General Information GEN5™ Series Printer Section 1
Mounting, Dismounting & Transportation
Methods for mounting, dismounting and transport-
ing the unit:
1. Be sure to turn the Power OFF before mounting
or removing the Unit from its permanent loca-
tion. Plugging or unplugging Connector plugs
from their receptacles while the Power is ON
may cause damage to the Unit.
2. When installing the Bottom Tray Section, ensure
that each part is carefully placed in its proper
location.
3. Be sure to carry the Unit by both hands when
transporting. Holding the Unit by one hand may
cause personal injury if the Unit accidentally
becomes disassembled and drops away.
4. Be careful not to use excessive outside pressure
on the Unit, or subject it to excessive vibration
during transportation.
5. Make sure the Printer section does not drop off
the Base when pulling it forward.
Placing Foreign Objects Into The Unit
Observe the following precautions when placing
foreign objects into the Unit:
1. Do not insert anything except Tickets into the
Ticket In Slot. Inserting Receipts, Stapled Tick-
ets, Rubber Bands or Credit Cards into the Unit
may damage the Unit’s Transport Path.
2. Do not inject liquids into the Ticket Transport.
Injecting water, oil or cleaning agents may dam-
age the Sensors within the Unit’s Transport Path.
Preventive Maintenance
The Preventive Maintenance requirements are
defined as follows:
1. Turn power to the GEN5 Printer Unit OFF before
beginning a Maintenance Procedure. The equip-
ment produces improper operating signals while
in Maintenance Mode that may cause personal
injury.
2. Keep the Printer Head section clean. If it
becomes dirty due to dust, foreign objects or
other debris adhering to the surfaces, print quality
will degrade, or paper jamming may occur.
3. Clean the Unit once a month to keep its perfor-
mance stable.
4. Use a soft, lint-free Microfiber cloth, cotton swab
with Isopropyl alcohol, or non-flammable com-
pressed air spray to clean dust and debris from
the Rollers and Ticket Path.
5. Make sure that the Guides and Unit sections are
properly reinstalled in their respective locations
after completion of maintenance procedures.
6. Do not redesign or disassemble the Unit. Unau-
thorized use by inadequately trained personnel or
use outside the original manufacturer’s intent for
operation voids the warranty.
7. If the Unit is exposed to water or liquids, use a
clean, dry Microfiber cloth to wipe off and
absorb excess liquids immediately. Any remain-
ing liquids may affect and degrade the Sensors
and Printer component performance.
Caution: Be careful to avoid personal
injury to your fingers when closing the
Printer Lid, sliding the Printer into the
EGM, and securing the Service Door
Latches.
WARNING: Do not inject water or liquid
agents of any kind into the Printer, as
this may cause extreme damage to the
Unit.
WARNING: To minimize risk of damage
to internal printed circuit boards, never
allow excess fluid (e.g., from a wet
cleaning cloth) to drip or leak into the
device. Internal printed circuit boards
may be damaged. Do not use any
citrus-based cleaners, solvents or
scouring agents that can damage the
plastic surfaces of the device.
Caution: Make sure Interface Harness
connections to the Host Machine are
shorter than 9.84 Feet (3 Meters) in
length. Cut off all unused portions of
the Interface Harness wiring to avoid
static electrical effects or short circuit
possibilities that could cause damage
to the Unit.
WARNING: This Unit is designed for
use with a Current limiting Power
Source! Design the Host Cabinet space
to meet all local related safety
standards.

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1-4
Section 1 GEN5™ Series Printer General Information
Ticket Fitness Requirements
The following Ticket types may not print or read
correctly, or can cause a jam and/or damage to the
Unit’s Transport Path. Ticketstocks that exhibit the
following conditions (Figure 1-3) should be
avoided:
• Torn
• Folds or wrinkles
• Dirty
• Curled
• Wet
• Cut out of specification
• Index mark out of specification
Primary Features
The GEN5 Printer includes the following primary
features:
• Faster CPU – Updated processor installed
• Faster Print Speed – Prints at 90mm per second
• Dual Channel Communication – Allows printing
of TITO and Promotional Tickets
• Jam Prevention Technology – Blocked Bezel
detection prevents jamming
• Compatibility with all Game Manufacturers’
Products – USB, RS232C and Netplex
Communications are available on all Units.
Damaged Tickets
Wrinkled Tickets
Curled Tickets
Folded or Partial Tickets
Figure 1-3 Unacceptable Tickets

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1-5
General Information GEN5™ Series Printer Section 1
Component Names
Figure 1-4 illustrates the GEN5 Printer component names and locations.
Figure 1-4 GEN5 Printer Components
a) RS232/USB Coil Interface Cable
b) Coil Interface Cable Connector
c) Lid Latch
d) Copper Shield
e) Bezel LED Connector
f) Bottom Tray
g) Upper Lid
h) Feed Button
i) Status LEDs
j) DIP Switch (under Rubber Boot)
k) USB Update Port
l) Paper Tray (300 note)
d
c
b
a
e
fg
h
i
j
k
l

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1-6
Section 1 GEN5™ Series Printer General Information
Specifications
Technical Specifications 
Table 1-4 GEN5 Technical Specifications
Print Speed: 90mm/second
(3.5”/second)
Print & Present: 2.2 seconds
Memory: 4MB with 8MB RAM
Template Storage: 4MB*
*. Template Storage and Graphic Storage use shared memory.
Graphic Storage: 4MB*
Resolution: 8 dots/mm (203 dpi)
Print Width: 62mm (true near edge printing)
Page Mode:
Full page mode printing (simultaneous 4 orientation printing; 0 degrees,
90 degrees, 180 degrees, 270 degrees; Line and Box Draw; Bitmap
Graphics; Printer residence (stored in Flash Graphics)
Media: Direct Thermal, Top Coated, Fanfold and Perforated
Paper Specifications: 65mm (W) x 156mm (L) 4.5 mil, 1 Color/2 Color
Duty Cycle: Max Continuous Feed of 1200 Tickets w/ 18 second delay between prints
Media Capacity: 300 STD (600/900/1200 Options)
Bezel Control: Two High Current Ticket Printing Bezel Control Ports
Update Port: USB Download Port
Printer Language: TCL Printer Language (Page DescriptionLanguage), subset of ESCP2
Fonts: 8 (2.5, 3.3, 4.0, 5.5, 5.6, 7.3, 10.1, 20.5 cpi)
Font Scalability Independently Scaled form 1x - 7xin both Height and Width
Bar Codes: PDF-417, Interleaved 2 of 5, Code 39, UPC-A, UPC-E, UPC-E-2, 
UPC-E-5, Codabar, EAN-13, EAN-8, Code 128, MSI, Data Matrix
Communications:
USB 2.0 (Full Speed at 12Mbps); 
USB Download Port; 
Compliant with GSA GDS, IGT USB/Netplex, 
RS-232C

P/N 960-100940R_Rev. A © 2016, JCM American Corporation
1-7
General Information GEN5™ Series Printer Section 1
Environmental Specifications
Electrical Specifications
Structural Specifications
Table 1-5 GEN5 Environmental Specifications
Operating Temperature: +5ºC to +50ºC (41ºF to 122ºF)*
*. Depends on hydrothermal conditions.
Storage Temperature: -20ºC to +75ºC (-4ºF to 167ºF)*
Relative Operating Humidity: 5% to 85% RH (non-condensed)
Relative Storage Humidity: 5% to 85% RH (non-condensed)
Visible Light Sensitivity: Interior lighting must be incandescent with a Radiant Angle of 15 Degrees or more having an
Illumination index of 3000 Lux or less
Installation: Indoors Only
Table 1-6 GEN5 Electrical Specifications*
*. Power Supply should be UL Listed or IEC Certified and marked “Class 2” or “LPS”.
Supply Voltage: 24V DC (Greater than 3.7A)
Current Consumption:
24V DC
•Standby = 100 mA
•Operation = 2.7 A
•Peak = 4.5 A
Table 1-7 GEN5 Structural Specifications
Weight: Approximately 1.22kg (2.7lbs.)
Mounting: Horizontal
Outside Dimensions: See “Entire Unit Outside Dimensions” on page 1-9

P/N 960-100940R_Rev. A © 2016, JCM American Corporation
1-8
Section 1 GEN5™ Series Printer General Information
Ticket Specifications
Figure 1-5 illustrates the GEN5 Printer Unit’s Ticket Specifications.
Table 1-8 GEN5 Ticket Specifications
Dimensions: 65mm x 156mm + -1mm
Paper Type: Direct Thermal, Top Coated, Fan Fold, Perforated
Paper Thickness: 4.5 mil
Color: 1 Color/ 2 Color
NOTE: All dimensions in millimeters
65 ± 1
MAX AREA FOR
PRE-PRINTED GRAPHIC IMAGES
STAY OUT AREA
152.9 MAX
WHITE GAP
31.74
1.51 MAX
5.08
156 ± 1
10.16
43.1 MAX
Figure 1-5 GEN5 Printer Unit Ticket Specifications

P/N 960-100940R_Rev. A © 2016, JCM American Corporation
1-9
General Information GEN5™ Series Printer Section 1
Unit Dimensions
Entire Unit Outside Dimensions
Figure 1-6 illustrates the GEN5 Printer Unit Without Bezel Outside Dimensions with a standard (300 note)
paper tray.
109.98
64.45
13.13
43.32
92.99
68.53 9.7 306.71
64.58
Optional Paper Trays require additional clearance.
NOTE: All dimensions in millimeters
Figure 1-6 GEN5 Printer Unit With 300-Note Paper Tray (Without Bezel) Outside Dimensions

P/N 960-100940R_Rev. A © 2016, JCM American Corporation
1-10
Section 1 GEN5™ Series Printer General Information
Entire Unit Outside Dimensions 
(continued)
Figure 1-7 illustrates the GEN5 Printer Unit’s Mounting Rail Dimensions.
Mount Rails with a minimum of 4 each M4 x 4 screws
or using a Mounting Plate with M4 x 4 Studs
Printer Unit must be mounted to a grounded metal plate
8xØ4.57
8xØ6.35
19.05
19.05
88.9
31.75
203.2
231.78
291.97
19.05
19.05
51.41
51.41 65.41
NOTE: All dimensions in millimeters
Figure 1-7 GEN5 Printer Unit Mounting Rail Dimensions