JK Audio Innkeeper PBX User manual

JK Audio
User Guide
innkeeper PBX™
VoIP/ PBX Desktop Digital Hybrid

ii innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
Welcome
Thank You
Thank you for purchasing a JK Audio innkeeper PBX Digital Hybrid. Please read
this guide for instructions on setting up and using your new product.
Getting Assistance
If you have technical or application questions,
call us M-F: 8:30am-5:00pm (CT)
In the US & Canada (Toll-Free)
800-552-8346 All other countries: 815-786-2929
Email us at:
[email protected]
Or check out our FAQ section for answers to common questions.
Limited Warranty
The innkeeper PBX is covered by a 2 year warranty to be free from defective
workmanship and materials. To obtain service, contact JK Audio by phone or
email for return authorization. Once authorized, you will carefully pack and ship
the faulty product and all accessories to us. You will pay for shipping to us and
we will pay for return back to you.
This warranty does not cover damages due to accident, weather, re, ood,
earthquake, misuse, unauthorized repairs or modications, or damages occurred
in shipping, only defective workmanship or materials.
There are no expressed or implied warranties which extend beyond the
warranty here made.

Contents
Contents
Overview 1
Getting to know your innkeeper PBX
2 Controls & Indicators
4Inputs & Outputs 2
Getting Connected 6
Conguration 8
Operation 9
FAQs 10
Technical Information 12
iii
Contents

iv innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
16 bit DSP Technology
Proprietary Auto Null Algorithm
(50 dB null)
Send XLR Line Input
Mic/Line Switch
3.5mm Mono Line Input
Caller XLR Line Output
3.5mm Stereo Line Output
3.5mm Headphone Jack
Send and Caller Signal Level LEDs
Send and Caller Volume Controls
Handset Selector Switch
(Electret, Carbon, Dynamic)
Universal Power supply with
detachable cord RJ22 Handset Jumper Cable
Features
In the Box
Features

1
Overview
Introducing the innkeeper PBX™
Innkeeper PBX easily converts your multi-line PBX type telephone system into
a professional, a󰀨ordable talk show console. Simply connect between your tele-
phone handset and the phone base.
What is a Digital Hybrid?
The innkeeper PBX digital hybrid connects audio signals to and from the handset
side of a telephone without the variations in quality found with analog hybrids.
The main function of a hybrid is to bring in the caller’s voice from the phone line
as clear and clean as possible. In the real world, when you send your voice down
the telephone line it has a tendency to bleed over into the caller’s audio. The
hybrid must adapt to the phone line in order to properly separate transmit and
receive audio. We use a 16 bit DSP (Digital Signal Processor) to continuously
monitor the phone line and local audio signals to deliver excellent trans-hybrid
loss, also known as separation. Our dual-convergence algorithm can achieve
excellent separation, typically exceeding 50 dB.
Ready to go?
The innkeeper PBX controls and connectors are clearly marked and ready for
operation. The Features diagrams and Operation sections on the following pages
will help you pinpoint any minor questions that you may have. If this is your rst
exposure to a hybrid, we suggest that you read the entire manual to allow you to
take advantage of all these features.
Any Questions?
Before you pick up the phone... Please thumb through the rest of this manual.
You might nd those deep technical questions are covered on later pages.
Overview

2innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
Getting to Know Your innkeeper PBX
3 4 5 6 71
8 9
2
10 11
1. Handset Button
Press this button to use the handset as if you were on a normal
telephone call.
2. Broadcast Button
Press this button to disable the handset and activate the innkeeper PBX for
use as a digital hybrid.
3. Send 1 Level
Adjusts the signal level that you are sending down the telephone line,
through the female XLR input.
4. Send 2 Level
Adjusts the signal level that you are sending down the telephone line,
through the 3.5mm <Mono In> mini jack.
5. Caller Level
Adjusts the level of the incoming caller’s audio as it is going out the
output jacks.
6. HeadphoneLevel
Adjusts the signal level coming from the 3.5mm front panel headphone jack.
7. Headphone
The 3.5mm stereo headphone jack contains a mix of both the Send input
audio and the Caller audio.
Controls & Indicators

Controls & Indicators 3
Getting to Know Your innkeeper PBX
Indicators Cont’d
8. OH LED
Lit when you are on line with a call (O󰀨-Hook).
9. Send LEDs
Displays the signal level going to the phone line. The goal is to drive the
phone line audio at levels high enough to avoid phone line noise, but not
so loud as to cause excessive clipping. Adjust the <Send> level control
so that you rarely see ashes of the red -3dB peak <Send> LED. These
ashes should occur only during loud speech bursts. If the red LED
stays lit for extended periods you can assume that much of your speech
is being clipped or distorted. In this case you should lower the <Send>
volume control for the input that is causing the clipping.
10. Power LED
Lit when unit is plugged in and receiving power.
11. Caller LEDs
Displays the signal level coming in from the phone line, after the DSP.
This signal level will not change when you adjust the <Caller> knob.
The <Caller> level control knob does not change what you see on these
LEDs. Adjust the <Caller> level control to give you the best signal level at
the <Caller> XLR output or the Caller channel of the <Stereo Out>
mini jack.

innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
4
Getting to Know Your innkeeper PBX
Inputs & Outputs
1. Handset Jack
Connect your telephone handset to this jack.
2. Phone Jack
Connect this jack to the handset jack on your telephone using the supplied
handset jumper cable.
3. Handset Type Selector Switch
Use this switch to select the correct type of handset microphone that your
telephone uses.
A=Electret, B=Carbon, C=Dynamic
4. Caller Output
Male balanced XLR output contains only the caller’s voice.
5. Send 1 Input
Female balanced XLR input for signals going out to the phone line. Mic or
line level input.
6. Mic/Line switch
Sets the front end sensitivity of the Send 1 XLR jack. Set to <Mic> if you
intend to connect a dynamic microphone directly to the Send 1 jack. Set to
<Line> if you are connecting to the output of a mic mixer.
3 4 5 6 97 81 2

Inputs & Outputs
Inputs & Outputs Cont’d
7. Send 2 Mono Input
3.5mm <Mono In> mini jack input for signals going into the phone line.
Line level.
8. Stereo Output
3.5 mm <Stereo Out> mini jack contains both Send and Caller audio
channels with levels determined by the <Send 1> and <Send 2> level
controls and the <Caller> level control. Left channel contains your
local Send audio and right channel contains the Caller’s audio from the
telephone line.
9. Power Jack
For connection only to the supplied 9VDC regulated power supply.
5
Getting to Know Your innkeeper PBX

innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
6
Note: There are 2 ways to set up the audio equipment for innkeeper PBX.
Connecting to a Multi-Line Phone
1. Connect the supplied RJ22 handset jumper cable between the jack marked
<Phone> on the back of the innkeeper PBX and to handset jack on the base
of your telephone.
2. Connect your telephone handset to the RJ-22 jack on the back of the
innkeeper PBX marked <Handset>.
If you are only using one mic, please continue to Step 3.
If you are using a mixer with two or more mics, please skip to Step 6.
Setting up for One Mic/Headphone (No Mixer)
3. Connect a dynamic microphone cable to the <Send 1> jack on the hybrid.
Be sure to set the Innkeeper PBX <Mic/Line> switch to the <Mic> position.
4. Connect a headphone to the front of the innkeeper PBX.
5. Connect a stereo cable from the mini-jack <Stereo Out> on the Innkeeper
PBX to the <Line In> on your computer sound card or other recording
equipment that has a stereo input. Continue to Step 12.
Setting up for two or more Mics and a Mixer (Mix Minus Caller)
Note: A mix-minus signal is an audio signal that contains a mix of your local microphones plus
any other audio, minus the Caller’s own voice. Sending the Caller’s audio back to the innkeeper
PBX will cause an echo, or feedback.
6. Connect the innkeeper PBX <Caller> output to any Line input on the mixer.
7. Connect microphone(s) to the mic inputs on your mixer.
8. Connect the mixer’s Mix-Minus bus or Aux Send output (this may be labeled
FX or Mon but any Aux bus will work) to the <Send 1> input on Innkeeper
PBX. Set the Innkeeper PBX <Mic/Line> switch to the Line position.
Getting Connected
Recording
Device
Set to <Mic>
1
2
4
3
5
13
12

7
Getting Connected
9. If your mixer doesn’t have a mix-minus bus: Whichever input channel
you have the <Caller> connected to, turn the corresponding Aux control to
minimum. All Aux controls for other channels should be set for audio sent
to the phone line. Each Aux Send bus is completely separate from all other
outputs, so these Aux controls will not a󰀨ect what is heard on the Main
outputs or on any other Aux buses.
Tip: Using anAux Send bus that is Pre-Fader allows you to control the levels of each
channel to the main output without a󰀨ecting what is sent to the phone line.
10. Connect your headphones to the mixer.
11. Use Main Outputs to send audio to recording device or broadcasting
equipment inputs.
Completing Setup
12. Connect the supplied DC power supply to the back of the Innkeeper PBX
and then to an AC power outlet.
13. Place a test call to a quiet location. Set the <A-B-C> switch on innkeeper
PBX for best audio (See page 8).
14. Adjust the <Send> level controls so that you consistently light the green
-20 dB and -9 dB and rarely light the red -3 dB peak Send LED. These
ashes should occur only during loud speech bursts. If the red LED stays
lit for extended periods you can assume that much of your speech is being
clipped or distorted. Set the <Caller> control for good recording level of the
caller audio at the output jack.
Mic 1 Mic 2 Mic 3 Mic 4
Aux
L
R
Main Mix Out
Pre
/Mon
Post
/FX
Headphones
+-
Pre
/Mon
Aux
+-
Pre
/Mon
Aux
+-
Pre
/Mon
Aux
+-
Pre
/Mon
Aux
+-
Pre-Fader
(Mon)
L
R
+-
Post
/FX
+-
Post
/FX
+-
Post
/FX
+-
Post
/FX
+-
Post
/FX
Aux SendLine In 5/6
Recording
Device
Mix Minus Caller
Caller
Set to <Line>
1
2
6
8
9
12
12
11 10
7
Getting Connected

8innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
A-B-C Selector Switch
Use this switch to select the correct type of handset microphone your telephone
uses. A=Electret, B=Carbon, C=Dynamic. Your innkeeper PBX will only
function correctly if the handset type selector switch is in the correct position.
This switch changes signal level, impedance, and wiring to accommodate the
di󰀨erences in handset microphone types. To determine the correct position,
you should place a call to another telephone line, then try to send audio to the
phone line through the input jack of the innkeeper PBX . While doing this, switch
between the three di󰀨erent handset type positions. Choose the position that
works best by monitoring the audio quality and <Send> LEDs.
While speaking into the microphone, you should see the <Send> LEDs
lighting only. If the <Caller> LEDs also light up while you are speaking into the
microphone, you may have the <A-B-C> switch in the wrong position. If the
<Send> LEDs light but the person at the other end of the call hears nothing at all,
or if you experience immediate feedback while levels seem to be set correctly,
you also may be in the wrong position.
Although not conclusive, the following guidelines may help:
• The majority of newer telephones have electret or dynamic type microphones
and will use the <A> or <C> position.
• Older telephones that have the round “screw type” handsets contain carbon
microphones and use the <B> position.
Optional Jumper Settings
There is a jumper located inside the innkeeper PBX at J9 that a󰀨ects handset
operation. The factory default closed position (jumper covering both pins)
disables only the handset microphone when the <Broadcast> button is pressed.
Changing the jumper to the open position (either remove the jumper or cover
just one pin) allows you to completely disable both the handset microphone and
speaker when the <Broadcast> button is pressed.
If the incoming audio level from your telephone is too high and you are
consistently lighting the red –3dB Receive LED, rst try decreasing the volume
using the handset volume controls on the base of your telephone. If you still
cannot drop the incoming audio level enough, and your unit was purchased after
February 2007, you may need to change jumper J10 inside innkeeper PBX.
There are three possible settings to adjust Caller receive level:
Pins 1 & 2 closed: 0dB (factory default)
Pins 2 & 3 closed: -10dB
Pins 1-3 left open: -20dB
To change the jumper settings, rst disconnect power from the innkeeper PBX,
then remove the cover and locate the appropriate jumpers on the printed circuit
board.
Conguration

Placing a Call with innkeeper PBX
Use your telephone to place or screen a call. When you are ready to take the call
on innkeeper PBX, simply press the <Broadcast> button.
Innkeeper PBX will disable the microphone in the telephone handset when the
<Broadcast> button is pressed. Make sure you do not put the telephone handset
back in it is cradle while you are on a call. This will still drop the call. Do not
disconnect or remove the handset during your call as this will change the input
impedance from the phone line and change the audio level.
If you need to take the call back on your telephone, press the <Handset> button
on innkeeper PBX. This will disable the inputs and outputs on innkeeper PBX
and connect your handset back to the telephone. Your telephone will operate
as a normal telephone anytime you are in Handset Mode. Leaving the hybrid
connected to the handset jack on your telephone will not a󰀨ect normal use of
your telephone. Audio will only pass through the hybrid when you press the
<Broadcast> button.
Operation 9
Operation

innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
10
1. Will innkeeper PBX work with my ___ PBX phone system?
Probably yes. We have to say probably because the handset interface is
proprietary and therefore can change from model to model. We have no
way of predicting how a phone manufacturer will use the handset wires in
the future. The three handset microphone types that we support, electret,
dynamic and carbon, cover every handset microphone type that we have
seen in use, but the wire diagrams can change without notice.
2. Will your digital hybrid provide phantom power for a
condenser mic?
No, this device will not provide phantom power. If you are connecting your
microphone directly to the innkeeper PBX, use a dynamic mic.
3. I can not dial out on my phone and I hear a lot of noise on
the call.
The innkeeper PBX will not work with any telephone that has a keypad in
the handset. You need to use a telephone with a standard handset.
4. Can innkeeper PBX auto-answer or auto-disconnect?
No, the handset cord on your phone is only active if the handset is o󰀨-hook.
This must be done manually. So there is no way to auto-disconnect. You
must return the handset to the cradle.
5. I have everything connected correctly. Why does the caller
not hear me?
Check the position of the <A-B-C> switch (which will probably be set to
Aor C). Also, you cannot use the speakerphone function on your telephone
during your recording. Innkeeper PBX accesses audio through the handset
cord. With the speakerphone turned on, there is no audio going through the
handset. You must use a microphone.
6. Why is there a loud hum on the output of my innkeeper PBX,
even when nothing else is connected?
Make certain you are using the regulated power supply that was shipped
with this unit. Power supplies are not all the same.
7. Why does my laptop only record half of the conversation? I
am using the Stereo output on the innkeeper PBX and I have
a stereo cable.
Many laptop computers only have a mic input, which is mono. If you want
to record 2 track stereo audio, you will need to either get a sound card
with a stereo line level input for your laptop or use a USB or FireWire
interface product.
FAQs

FAQs 11
8. Why does my laptop / tablet not receive audio from the
innkeeper PBX for recording?
Many newer laptops / tablets only have a TRRS headset jack. If you want
to record 2 track stereo audio, you will need to either get a sound card
with a stereo line level input for your laptop or use a USB or FireWire
interface product.
9. How do I record onto my computer and edit the les?
You will need to purchase or download any audio editing software of your
choice. You may also need to edit the audio conguration les on your
computer or in your software to allow recording in stereo. innkeeper PBX
just allows you to access the audio from your phone line.
10. Does innkeeper PBX come with any Talk Show software?
No, however a multi-line PBX phone system acts as a line selector switch.
When the innkeeper PBX is online, simply select which phone line you want
to talk to, either dropping the last caller, or putting them back on hold.
11. Why is there a Send 2 mini-jack on the back of my
innkeeper PBX?
This is a second line level input to innkeeper PBX. Here you can connect
another device, such as a CD player, the Line Out from your computer
or even the output of your personal audio player, to add audio to the
conversation. This enables you to play background music or other sound
bites during your discussion. Do not connect a microphone to this jack. This
is a mono input. If you connect a stereo output here such as a computer
Line Out, you will receive only Left channel audio on this jack.
12. Can I still use my phone to take regular calls or do I have to
disconnect the innkeeper PBX when I am not using it?
You can leave the innkeeper PBX in place and your telephone will continue
to operate normally. Audio will only pass through the hybrid when you press
the <Broadcast> button.
13. I have a stereo mixer with no Aux bus and only one set of
outputs. How do I create a mix-minus setup?
If your mixer does not have an Aux Send bus, you can use Pan controls
with the Left and Right outputs. Pan the Caller to the Right output. Then
connect only the Left output to the innkeeper PBX <Send 1> input. Leave
the microphones panned to the middle and send the Right channel output
containing the mixed audio to your recording device.
Instead, you may also send the mix-minus signal from the L channel RCA
output to the <Send 2> input if necessary.
FAQs

12 innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
Block Diagram
Technical Information
Phone Jack Handset Jack
Caller Out
Monitor
level Headphone
Stereo Output R = Caller L = Send
Caller
Send 1 Level
Send 2 Level
Mic / Line Send Input Line level Send 2 Input
Handset Type
ABC Switch
Digital
Hybrid

Input Impedance / Level
Balanced Female XLR: 1k ohms / 15 mV RMS; -34 dBu nom.;
Mic/Line Pad Switch = +6 dBu max
1/8” (3.5mm) Mono: 20k ohms / 250 mV RMS; -10 dBu nom.
Output
Balanced Male XLR: 200 ohms / 500 mV RMS; -4 dBu nom.;
+14 dBu max; Caller Only
1/8” (3.5mm) Stereo: 50 ohms / 250 mV RMS; -10 dBu nom.; +6 dBu max
Left = Send; Right = Caller
Headphone 1/4” Stereo: 8 ohms / 250 mW
Mixed Send and Caller
Misc
Phone Base: RJ22
Handset: RJ22
Isolation: 1500 VAC
Frequency Response: Telephone Side 200 Hz-3600 Hz
Power: 120-240 VAC Power Supply
Size: 7” x 6” x 1.6” (18 x 15 x 4.2 cm)
Weight: 2.2 lbs. (1kg)
Specications
13
Technical Information
Technical Information

14 innkeeper PBX™ VoIP/PBX Desktop Digital Hybird
FCC Registration
Declaration of Conformity
Manufacturer’s Name:
Manufacturer’s
Address:
JK Audio, Inc.
1311 E 6th Street
Sandwich, Illinois 60548 USA
Declares that the product:
Product Name:
Model Numbers: Innkeeper PBX Digital Hybrid Innkeeper PBX
Conforms to the following Product Specications:
Safety:
ESD:
Emissions:
Telecom:
AS/NZS 60950.1:2003
CAN/CSA-C22.2 No. 60950-01-03
UL Standard 60950-01 1st edition
EN 55024:1998
EN 61000-3-2
EN 61000-3-3
EN 55022: 2006
AS/NZS CISPR 22: 2006
FCC Part 15, Subpart B
ICES-003
AS/ACIF S002:2005
FCC CFR 47, Part 68
TIA968 A-1, A-2, A-3, A-4
The product herewith complies with the requirements of the following Directives and
carries the CE marking accordingly:
LVD 2006/95/EC (Safety)
R&TTE 1999/5/EC (Telecom)
EMC 89/336/EEC (EMC)
RoHS Directive 2015/863
The Technical File containing supporting documentation is maintained at:
JK Audio, Inc (Corporate Headquarters)
Compliance Manager
1311 E 6th Street
Sandwich, Illinois 60548 USA
815-786-2929 phone
815-786-8502 fax

FCC Compliance Notice 15
FCC Registration
Your new JK Audio product has been registered with the Federal Communications
Commission (FCC). This product complies with the standards in Part 68 of the
FCC rules.
1. Connection and use with the nationwide telephone network
The FCC requires that you connect this telephone equipment to the national telephone
network through a USOC RJ-11C modular telephone jack. This equipment may not be
used with Party Line Service or Coin Telephone Lines. This equipment is hearing aid
compatible.
2. Information for the telephone company
Upon request from your local telephone company, you are required to provide the
following information:
A. The “line” to which you will connect the telephone equipment (that is, your
telephone number), and
B. The telephone equipment’s FCC registration number.This can be found on the
bottom of your telephone equipment.
3. Repair Instructions
If it is determined that your telephone equipment is malfunctioning, the FCC requires
that it not be used and that it be unplugged from the modular outlet until the problem
has been corrected. Repairs to this telephone equipment can only be made by the
manufacturer or its authorized agents or by others who may be authorized by the
FCC. For repair procedures, follow the instructions outlined under the warranty section
of the manual.
4. Rights of the telephone company
If telephone equipment is causing harm to the network, the telephone company may
temporarily discontinue your telephone service. If possible, they’ll notify you before
they interrupt service. If advanced notice isn’t practical, you’ll be notied as soon as
possible. You’ll be given the opportunity to correct the problem, and you’ll be informed
of your right to le a complaint with the FCC. Your telephone company may make
changes in its facilities, equipment, operations or procedures that could a󰀨ect the
proper functioning of your JK Audio product. If such changes are planned, you’ll be
notied by your telephone company.
FCC Part 15 Subpart A Compliance
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own
expense.
Changes or modications not expressly approved by JK Audio can void the user’s
authority to operate the equipment.
FCC Compliance Notice

JK Audio, Inc.
1311 E 6th St.
Sandwich, IL 60548
United States
Telephone: [phone]
Toll Free: 1.800.jkaudio
Fax: [phone]
www.jkaudio.com
© 2019 JK Audio, Inc. All rights reserved.
JK Audio
innkeeper PBX™
VoIP/PBX Desktop Digital Hybird
User Guide Version 6/24/19