JMPosner SQ1 User manual

CASCADE FOUNTAIN
USER GUIDE
This manual covers the use of the following commercial fountain models:
SQ1 -SQ2 - SQ3 - SQ4 & SQ4 TALL

2
IMPORTANT SAFEGUARDS
When using our Cascade Chocolate Fountain, safety precautions should always be
followed including the following:
1. READALLINSTRUCTIONSBEFOREUSINGTHISFOUNTAIN.
2. Whenthefountainbasinisremoved,thetopofthefountainbasecanbeextremely
hot.AVOIDANYCONTACTWITHTHETOPOFTHEFOUNTAINBASEIFITISEXPOSEDasthe
heatingelementislocateddirectlybeneath.
3. Avoidallothersurfacesthathavebecomehotduringuse.
4. Toprotectagainstelectricalshockanddamagetothefountain,donotputthe
fountainbaseinwaterorotherliquids.Neverallowliquidtoenterthefountainbase
throughthebottomgrate,ventholes,orotheropenings.
5. Whenbasinisremoved,takeextracaretokeeptheliquidorotherobjectsfrom
enteringintotheexposedopeningatthetopofthefountainbase.
6. Avoidcontactwithmovingparts,suchastheaugerinthecylinderorthespindleinthe
centreofthebasin.
7. Closesupervisionisnecessarywhenthefountainisusednearchildren.
8. Donotoperatethefountainifyouobservedamagetotheelectricalcordorplugorif
thebaseofthefountainhasbeendroppedordamagedinanymanner.Thefountain
mustbereturnedtoJMPosneroradesignatedrepairfacilityforexaminationand
repairasspeciedinthe“Warranty”sectionofthismanual.
9. Alwaysunplugthefountainfromtheelectricaloutletwhenitisnotinuse,especially
beforeputtingonortakingoffparts,andbeforecleaning.
10.Donotallowtheelectricalcordtocomeintocontactwithhotsurfaces.Anextension
cordmaybeusedifnecessary.Careshouldbetakentopositiontheelectricalcord
sothatitdoesnotcreateahazardbyhangingoveratableorcounteredgeinsucha
waywhereitmightbetrippedonorpulledbythosearoundthefountain.
11.Neverplaceanyobject,especiallyyourngers,insidethecentralcylinderwhilethe
fountainisinuse.Doingsomaycausesevereinjurytopersonsordamagetothe
fountainitself.
12.Theuseofaccessoryattachments,otherthanthosemadeavailablespecicallyfor
usewiththisfountain,isnotrecommendedbythemanufacturer,andmaycause
injury,andwillvoidyourwarranty.
13.Extremecautionmustbeusedwhenmovingafountainorfountaincomponents
containinghotliquid.Alwaysmovethefountainbyliftingthedrum.Ifyouliftthebasin
itmightcomeofffromthedrum.
14.UseofthefountainoutdoorsisnotrecommendedunlessusedwithaWindGuard.
15.Donotusethisfountainforotherthanitsintendeduse.
16.TheFountainmustbeonalevelsurfacetooperateproperly.
17.Observeandfollowcustomarysanitationguidelineswhenusingthismachine.



3
WARNING
PleaserefertoimportantinformationregardingbearingservicingofthisCascade
ChocolateFountaincontainedinyourusermanualandwarranty.
InessencethisrequiresthattheCascadeChocolateFountainhasit’sbearingsserviced
every800hoursoreachyear,whichevercomesrst.Failuretodothismayresultinthe
invalidationofyourwarranty.
GENERAL INFORMATION
Themainproblemofinsufcientservicingis:
• Theseals(locatedinthebowl)mayfailwhichwillallowchocolatetoleakintothe
motorcompartmentandcausethemotorandothercomponentstofail.
• Toreducetheriskofproblemsandtotestwhetherthemachinerequiresaservice.
Pleasetakenoteofthefollowingpoints:
• Neverwashtheremovablebowlinthedishwasher.Thesteamandhotwatercan
causeprematurefailureofthesealsandrustingofthebearings.Alwayswashinthe
sinkanddonotfullysubmerge.
• Everytimeyoucleanthefountainandremovethebowltryturningthespindleby
hand.Thisshouldmovefreely,ifitdoesnotthenmachineneedstobeserviced.
• Oncethebowlhasbeenremovedchecktheunderside,andalsointhemotor
compartmentforanysignsofleakingchocolate(thiscanresemblethickblack
grease).Ifthereisanyevidenceofthisstopusingthemachineimmediatelyandbook
aservice.
• Fortheavoidanceofdoubt,anymachinethatisreturnedtouswherethebearings
haveseizedwillbedeemedtobeoutofwarranty.
SQ4 - SPECIFICATION
• Totalheight:    935mm
• Heightoftopsection:   534mm
• Widthofdrum:    367mm
• Heightofdrum:    401mm
• Widthofbasin:    500mm
• Weight:     29.5kg
• Electrical: 110/230V|60/50Hz|500W
SQ2 - SPECIFICATION
• Totalheight:    992mm
• Heightoftopsection:   633mm
• Widthofdrum:    295mm
• Heightofdrum:    359mm
• Widthofbasin:    408mm
• Weight:     18.5kg
• Electrical:  110/230V|60/50Hz|450W
SQ1 - SPECIFICATION
• Totalheight:    723mm
• Heightoftopsection:   452mm
• Widthofdrum:    255mm
• Heightofdrum:    271mm
• Widthofbasin:    300mm
• Weight:     9.5kg
• Electrical:  110/230V|60/50Hz|250W
SQ3 - SPECIFICATION
• Totalheight:   1131mm
• Heightoftopsection:   735mm
• Widthofdrum:    367mm
• Heightofdrum:    396mm
• Widthofbasin:    495mm
• Weight:     28kg
• Electrical:  110/230V|60/50Hz|500W
SQ4 TALL - SPECIFICATION
• Totalheight:   1400mm
• Heightoftopsection:   534mm
• Widthofdrum:    367mm
• Heightofdrum:    401mm
• Widthofbasin:    500mm
• Weight:     37.5kg
• Electrical:  110/230V|60/50Hz|500W

4
FOUNTAIN ASSEMBLY INSTRUCTIONS
FOUNTAIN COMPONENTS
• DecorativeBall–Fitsonthetophat(SQ1/SQ2/SQ3only).
• TopHat–Fitsontopofthecentrecolumnandholdsthemetalscrewinthemiddle.
• Cups–Fixedtothecentrecolumn,allowthechocolatetoowdownsmoothly.
• Brackets–Toxthecupstothecentrecolumn.
• CentreColumn–Slotsintothecentralhousingofthebasin.
• Auger–Sitsonthesquaremetalshaftinthemiddleofthebasininsidethecentre
column.
• Basin–Whichsitsontopofthedrumandholdsthecentrecolumnandscrew.Donot
placeitinthedishwasher.ThebasinisNON - REMOVABLEontheSQ1andSQ4TALL
models.
• Drum–Thisisthebottomofthefountain.Ithousesalloftheelectricalcomponents,
includingthemotorunit.Onlytobeopenedbyaqualiedperson.
a.)Theventholesallowhotairproducedbythemotorandheatingelementsto
escape,coolingtheelectricalcomponents.Ventholesshouldnotbecoveredduring
use.
• MembraneSwitch–Thecontrolsystemswitchesthechocolateheateronandoffto
maintainthetemperatureatapre-setlevel,andswitchesthemotoronandoffas
required.ThereisatwodigitLEDdisplaytoindicatethetemperatureindegreesCelsius
(notfeaturedonSQ1cascade),andalsotwoindividualLEDindicatorswhichlight
whentheheaterandmotorrespectivelyareON.Themembraneswitchpanelhasa
pairofpush-buttonswitchesforUPandDOWNcontrolofthetemperature,andathird
push-buttoncommandstheON/OFFstateofthemotor.
• Fuse–Themachinehas3fuses.1stfuseisinthepowercord.2ndfuseisinthepower
socketonthedrumandthe3rdfuseisonthePCBboardinsidethedrum.Onlya
qualiedelectricianshouldreplacethefuseinthePCBboard.
• AdjustableFeet–Screwintothebottomofthebase.Thesemaybetightenedor
loosenedtoraiseorloweraparticularsideofthefountainforleveling.

5
STEP 1
Removefountaincomponentsfromtheirboxes
andplacefountaindrumonasturdy,level
surface.Makesurethedrumislevelsothatthe
chocolatewillowproperly.
STEP 2
Tocheckthefountainislevelplaceaspiritlevel
onthebasinrimatvariouslocations(Fig.1).If
levelingisneeded,raiseorloweraparticular
sideofthefountainbyadjustingthefeet.
STEP 3
Placeaugerontopofthesquarecentreshaftin
themiddleofbasin(Fig.2).
STEP 4
Placethecentrecolumnontothecentre
housinginthemiddleofthefountainbase(Fig.
3).Ensurethattheslotonthecolumnbaselines
upwiththelocatingpinontheinsideofthe
housing.Pleasenotethattheaugerwillnotll
thewholelengthofthecolumn,thisisnormal
anddoesnotaffectoperationofthefountain.
STEP 5
PlacetheCupsonthecentrecolumn,
matchingthenumbersonthecupswiththe
correctnumberedbracketonthecolumn(Fig.
4).Forexample,cupA1mustattachtobracket
A1;thereare8cupsintotal,A1-A4andB1-B5.
STEP 6
Placethetophatontopofthecentrecolumn.
STEP 7
Placethedecorativeballintothetophat.
FOUNTAIN ASSEMBLY SQ1 CASCADE
Centre & Locating Pins
Slot in column
Fig. 1
Fig. 2
Fig. 3
Fig. 4

6
STEP 1
Removefountaincomponentsfromtheirboxes
andplacefountaindrumonasturdy,level
surface.Makesurethedrumislevelsothatthe
chocolatewillowproperly.
STEP 2
Placethebasinontopofthedrumatan
angleandpushdownandturnclockwise45
degreestolockthebasinwithdrum.Tocheck
thefountainislevelplaceaspiritlevelonthe
basinrimatvariouslocations(Fig.1).Ifleveling
isneeded,raiseorloweraparticularsideofthe
fountainbyadjustingthefeet.
STEP 3
Placeaugerontopofthesquarecentreshaftin
themiddleofbasin(Fig.2).
STEP 4
Placethecentrecolumnontothecentre
housinginthemiddleofthefountainbase(Fig.
3).Ensurethattheslotonthecolumnbaselines
upwiththelocatingpinontheinsideofthe
housing.Pleasenotethattheaugerwillnotll
thewholelengthofthecolumn,thisisnormal
anddoesnotaffectoperationofthefountain.
STEP 5
PlacetheCupsonthecentrecolumn,
matchingthenumbersonthecupswiththe
correctnumberedbracketonthecolumn(Fig.
4).Forexample,cupA1mustattachtobracket
A1;thereare10cupsintotal,A1-A5andB1-B5.
STEP 6
Placethetophatontopofthecentrecolumn.
STEP 7
Placethedecorativeballintothetophat.
FOUNTAIN ASSEMBLY SQ2 CASCADE
Centre & Locating Pins
Slot in column
Fig. 1
Fig. 2
Fig. 3
Fig. 4

7
STEP 1
Removefountaincomponentsfromtheirboxes
andplacefountaindrumonasturdy,level
surface.Makesurethedrumislevelsothatthe
chocolatewillowproperly.
STEP 2
Placethebasinontopofthedrumatan
angleandpushdownandturnclockwise45
degreestolockthebasinwithdrum.Tocheck
thefountainislevelplaceaspiritlevelonthe
basinrimatvariouslocations(Fig.1).Ifleveling
isneeded,raiseorloweraparticularsideofthe
fountainbyadjustingthefeet.
STEP 3
Placeaugerontopofthesquarecentreshaftin
themiddleofbasin(Fig.2).
STEP 4
Placethecentrecolumnontothecentre
housinginthemiddleofthefountainbase(Fig.
3).Ensurethattheslotonthecolumnbaselines
upwiththelocatingpinontheinsideofthe
housing.
STEP 5
PlacetheCupsonthecentrecolumn,
matchingthenumbersonthecupswiththe
correctnumberedbracketonthecolumn(Fig.
4).Forexample,cupA1mustattachtobracket
A1;thereare15cupsintotal,A1-A5,B1-B5and
C1-C5.
STEP 6
Placethetophatontopofthecentrecolumn
makingsurethattheaugerpinsitsinthemiddle
ofthetophatring.
STEP 7
Placethedecorativeballintothetophat.
FOUNTAIN ASSEMBLY SQ3 CASCADE
Centre & Locating Pins
Slot in column
Fig. 1
Fig. 2
Fig. 3
Fig. 4

8
STEP 1
Removefountaincomponentsfromtheirboxes
andplacefountaindrumonasturdy,level
surface.Makesurethedrumislevelsothat
thechocolatewillowproperlybyplacinga
spiritlevelonthebasinrimatvariouslocations
(Fig.1).Iflevelingisneeded,raiseorlowera
particularsideofthefountainbyadjustingthe
feet.
STEP 2
Placebothaugersontopofthesquarecentre
shaftinthemiddleofeachcolumn.(Fig.2)
STEP 3
Placeeachcolumnontothecolumnhousing
(Fig.3).
STEP 4
PlacetheCupsonthecolumns,matching
thenumbersonthecupswiththecorrect
numberedbracketonthecolumn(Fig.4).For
example,cupA1mustattachtobracketA1.
STEP 5
Placeeachtophatontopofthecolumns
makingsurethattheaugerpinsitsinthemiddle
ofthetophatring.
FOUNTAIN ASSEMBLY SQ4 & SQ4 TALL CASCADE
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Centre & Locating Pins
Slot in column

9
FOUNTAIN OPERATING INSTRUCTIONS
STEP 1
Preheatthefountainbyturningonswitchonthepowersocketsettheheatlevelto70
degreesbypressingthe( + )key(SQ1operatesatastandardtemp.).Allowfountainto
preheatforatleast10minutes.
STEP 2
JMPosnerFonduechocolatecaneitherbepre-meltedormelteddirectlyinthefountain.
Topre-melt,followtheinstructionsonthemicrowaveablebag.Tomeltinthefountain,
add1kgofchocolateatatime,stirringoccasionallyuntilcompletelymelted.
Toaddchocolatetothefountainduringuse,eitherpre-meltthechocolateorpour1cup
ofchipsatatimedirectlyintothebasin.Allowchipstomeltbeforeaddingmore.
Important Note:Donotoverllthefountain;seefountaincapacitiesbelow.
STEP 3
Oncethechocolateiscompletelymelted,lowertheheatbypressingthe( - )keytothe
operatingtemperatureandturnthemotorswitchto“ON”.
SQ3 7kg 13kg
SQ4&SQ4TALL 4kgpersection 6.3kgpersection
SQ2 4kg 7kg
SQ1 1.5kg 3kg
FountainCapacities
Model Min. Amt (kgs) Max. Amt (kgs)
White Pre-set 70°C70°C60°C
Milk Pre-set 70°C70°C60°C
SQ1 SQ2 SQ3 SQ4 & SQ4 TALL
Dark Pre-set 70°C70°C60°C
TemperatureSettings
Chocolate type

10
IMPORTANT INFORMATION ABOUT THE
CONTROL PANEL
Thecontrolsystemswitchesthechocolateheateronandoffsoastomaintainthe
temperatureatapre-setlevel,andswitchesthemotoronandoffasrequired.
ThereisatwodigitLEDdisplaytoindicatethetemperatureindegreesCentigrade,and
alsotwoindividualLEDindicatorswhichlightwhentheheaterandmotorrespectivelyare
on.Amembraneswitchpanelhasapairofpush-buttonswitchesforUP( + )andDOWN
( - )tocontrolthetemperature,andathirdpush-buttoncommandstheON/OFFstateof
themotor.
1) SETTING THE TEMPERATURE
Wheneitherofthe( + ) or( - )push-buttonsispressedthesystementersthetemperature
settingmodeandthedisplayshowstheexistingunchangedsetpointtemperature.The
twodisplaydecimalpointsashonalternatelytoconrmthatthetemperaturesetting
modeisenabled.Furtherpressesofthe( + ) or( - )push-buttonscausethetemperature
tobeincreasedordecreasedrespectivelyby1°Catatime,butifeitherpush-buttonis
heldforlongerthantwosecondsthetemperatureisraisedorloweredcontinuouslyata
rateof3°Cpersecondforaslongasthepushbuttonisheld.Ifthetemperaturereaches
99°C,furtheruseofthe( + )push-buttoncannotalterthetemperaturefurthernorifthe
temperaturereaches0°Cthe( - )push-buttonwillnotehaveanyeffect(notethatsetting
atemperaturebelowtheambienttemperatureisirrelevantasthesystemonlyhasa
heater).
Ifneitherpush-buttonisoperatedforlongerthanthreeseconds,thesystemautomatically
comesoutofthetemperaturesettingmodeandtheashinglightturnsoff.Atthesame
timethenalsettemperaturevalue(TSET)isstored,thistemperaturesettingwillbeused
whenthefountainisnextswitchedon.
2) TEMPERATURE CONTROL
Whenthefountainisswitchedon,theheaterisalwaysintheONstateinitially,andthe
HeaterLEDisilluminated.Thetemperaturewilluctuatearoundyoursettemperature,
thusthehysteresisbandis2°C.Ifthetemperaturesensorfails,orisun-pluggedfromthe
controlboard,theheaterandthemotorarebothswitchedOFF,andthedisplayshows
‘SF’(SensorFault).
3) MOTOR CONTROL
Whenthefountainisswitchedon,themotorisalwaysintheOFFstateinitially,andthe
MotorLEDisoff.ThemotorsubsequentlyrunsONwhenthe( ON )push-buttonispressed,
andtheMotorLEDisilluminated.Subsequentoperationofthe( ON / OFF )push-button
togglesthemotorandindicatorbetweentheONandOFFstates.
However,ifwhenthemotorissettobe( ON )themotorwillonlystartwhentheactual
temperaturegetstowithin10°Cofthetemperaturesetusingthecontrolpanel(eg.
Fountainsetat80°Cmotorwillonlyfunctionwhenactualtemperaturereaches70°C).In
thisevent,thedisplayshows‘LT’(Lowtemperature)fortwosecondsbeforeitrevertsto
thenormaltemperatureindication.Thisistominimizepossibleoverheatingofthemotor,
asthereisariskoftheAugerbeinglockedduetosolidchocolate.
Themotoralsohasabuilt-inthermalswitchwhichopensifitstemperatureexceedsa
safelimit.Thisswitchconnectsbacktothecontrollertooverridenormalmotoroperation.
WheneverthethermalswitchisopenthemotordriveissettoOFF,andthedisplayshows
‘OL’(Over-Load)untilthemotorhascooledsufcientlytoresetthethermalswitch.The
motorcanthenbere-startedmanuallybyusingthe( ON / OFF )push-button.

11
SAFETY PRECAUTIONS
• DO NOT TOUCH HOT SURFACES. SOME FOUNTAIN COMPONENTS BECOME
HOT DURING USE.
• WHEN MOVING THE FOUNTAIN MAKE SURE THAT YOU LIFT THE DRUM. IF YOU
LIFT THE BASIN IT MIGHT COME OFF FROM DRUM.
• NEVER ALLOW LIQUID TO ENTER THE FOUNTAIN BASE THROUGH THE BOTTOM
GRATE OR VENT HOLES
• ADULT SUPERVISION IS NECESSARY WHEN APPLIANCE IS USED IN PRESENCE
OF CHILDREN.
• AVOID CONTACT WITH ALL MOVING PARTS
• ALWAYS UNPLUG THE FOUNTAIN FROM THE ELECTRICAL OUTLET WHEN IT
IS NOT IN USE, BEFORE PUTTING ON OR TAKING OFF PARTS, AND BEFORE
CLEANING.
• NEVER COVER VENT HOLES ON THE FOUNTAIN BASIN. DOING SO MAY
CAUSE THE FOUNTAIN TO OVERHEAT.
CHOCOLATE PREPARATION
WestronglyencourageyoutouseJMPosnerFondueChocolate,availableinDark,Milk,
andWhitevarieties.JMPosnerchocolateisspeciallyformulatedtomeltdowntothe
correctviscositytoowperfectlythroughthefountaineverytime.Ouruniquefondue
chocolateisexquisiteintasteandaromaandyourguestsandclientsaresuretobe
delighted.
Beforeusingthechocolate,storeitinacool,dryplace.Donotfreezeorrefrigerateas
moisturecouldaffectthechocolate’sconsistency.
Youmaymeltthechocolatedirectlyinthefountainbasin,inabainmarie,orin
microwaveaccordingtotheinstructionsonthebags.WHENMICROWAVINGCHOCOLATE,
ALWAYSUSEHALF–POWERTOPREVENTBURNING.
Whenmeltingchocolatedirectlyinthefountainbasin,refertothetablebelowfor
timings.Addchocolate1kgatatimetoexpeditethemeltingprocess.Stirchocolate
occasionally,scrapingitfromthebasinwithaspatulaasyougo,thiswillprevent
scorching.MilkandWhitechocolatearemoresusceptibletoburningsobesuretostir
morefrequently(every2-3minutes)anduseappropriatetemperaturesettings.
Milk
White
Dark
SQ1 SQ1
Pre-set 70°C60°C30min 45min 60min 60min
Pre-set 70°C60°C30min 45min 60min 60min
Pre-set 65°C55°C30min 45min 60min 60min
SQ2/3 SQ2 SQ3SQ4/TALL SQ4/TALL
Temperaturesettings
Chocolate Type Heat Setting Approx Melting Time

12
STARTING THE FOUNTAIN
BEFORE STARTING THE FOUNTAIN:
1. Ensurethatthefountainisonasturdy,LEVELsurface.
2. Thefountainitselfmustbelevelinordertooperateproperly.Pleasesee“FOUNTAIN
ASSEMBLY”forinstructionsonlevelingthefountain.
3. Ensurethatthefountainventholesandthebottomofthebasehousingarenot
covered.Theseareasallowheattoescapefromthemotorandheatingelement
duringuse.Obstructionoftheairowwillcausedamagetothemotorandinternal
electricalcomponents.
4. Fillthebasinwithchocolateaccordingtothe“FOUNTAINOPERATION”instructions.
ONCE THE CHOCOLATE IS MELTED:
1. PlacetheScrewsintothecolumnsandturnthemclockwisetocheckthattheyare
lockedinplaceoverthespindles.Placethetophatontopofthecolumns.
2. PresstheOnswitchtoSTART.TheScrewswillturnandcarrythechocolateupthrough
thecolumns,causingittoowoverthetophatanddownthepolycarbonatetrays.As
thecolumnsllwithchocolate,theremaybeabriefknockingnoisefromtheScrews
spinningagainstthecolumns.
ADDING ADDITIONAL CHOCOLATE TO THE FOUNTAIN:
10Kgofchocolatewillserveapproximately200people.Additionalchocolatecanbe
addedusingthefollowingmethods:
ADDING MELTED CHOCOLATE:
Toaddalargeamountofchocolate,meltitpriortoaddingittothebasin.Youcanmeltit
inmicrowaveorinabainmarie.
Chocolatetemperaturemaybeaffectedbytheadditionofchocolateorby
environmentalfactors,suchasoperatingthefountaininacoldarea.Insuchconditions
thefountaintemperaturemayneedtobeadjustedaccordingly.
HELPFUL TIPS
1. Alwaysprovideeachguestwithaplateandskewers.(Guestsshoulduseaseparate
skewerforeachfooditem).Woodenandplasticforkedskewersmaybeordered
onlineatwww.jmposner.co.ukItisalsoagoodideatohaveageneroussupplyof
napkinsavailable.
2. Guestsshouldnever“doubledip”,placingafooditemthathasbeenbittenbackinto
thefondueow.Fooditemshouldonlybedippedinthefondueonce.
3. Cutalldippingitemsintobite-sizepiecessotheycaneasilybeplacedontheskewers.
4. Neverallowwatertocomeintocontactwithchocolateasitcanthickenandruinthe
chocolate.Thisincludeswater-basedavouringsandfoodcolourings.Useoilbased
productsinstead.
5. Keepchocolateinacool,dryplace.Donotfreezeorrefrigerateitasmoisturemay
adverselyaffectthechocolate.
6. Alwaysreducethetemperaturesettingfromthemeltingtemperaturetotheoperating
temperatureoncethechocolateiscompletelymeltedinthebasin.Failuretodoso
maycausethechocolatetoburn.
7. Donoaddmorethanthemaximumamountoffonduechocolatetothefountain
basin.Iftoomuchisadded,itwilloverowthebasinwhenthefountainisturnedoff.
8. Airisoftentrapped,inthecolumnsandatthebottomoftheTopHatwhenthe
fountainisinitiallyturnedon.Thiscancauseunevenchocolateow.Tocorrectthis,
simplyturnthefountainoff,wait15-30secondstoallowtheairtoescape,andturnit
again.Repeatuntilowimproves.Ifairpocketsarepresentatthebaseofthecrown,
takearubberspatulaandscrapearoundtheareatoreleasetheair.

13
CHANGING THE BEARING HOUSING - SQ2 - SQ3
1. Placethebowlupsidedownontheatsurface.
2. TurntheAllenkeyanticlockwiseandremovethe3bolts,(allenkeysprovided)
3. Removetheoldhousingandplacebackintheboxthenewhousingwassentinand
returntoJMPosnerLTD.
4. Cleanthebasinthoroughly(removeanyGreaseorchocolate)
5. TakethenewHousingandMatchthehole“A”onthehousingtothe“A”markingon
theBasin.
6. Handtightenall3boltsrst.
7. WiththeAllenkeyturnclockwiseuntiltight.

14
CHANGING THE BEARING HOUSING - SQ4
1. TochangetheBearingHousingyouwillneedtousetheHousingWrench(supplied)
2. InsertthehousingWrenchintotheholeinthesideoftheBearingHousing.
3. IMPORTANT:EnsurethatthefountainiscompletelycoolbeforechangingtheBearing
Housingasifitishotthemetalwillhaveexpanded
4. Tounscrewturnanticlockwise.RemovetheBearingHousingandtheHousingGasket.
5. ReplacewithnewHousingGasketandBearingHousingandtightenbyturning
clockwise.PleaseensuretheBearingHousingistightenedfully.

15
CHANGING THE BEARING HOUSING - SQ4 TALL
1. TochangetheBearingHousingyouwillneedtousetheHousingWrench(supplied)
2. InsertthehousingWrenchintotheholeinthesideoftheBearingHousing.
3. IMPORTANT:EnsurethatthefountainiscompletelycoolbeforechangingtheBearing
Housingasifitishotthemetalwillhaveexpanded
4. Tounscrewturnanticlockwise.RemovetheBearingHousingandtheHousingGasket.
5. ReplacewithnewHousingGasketandBearingHousingandtightenbyturning
clockwise.PleaseensuretheBearingHousingistightenedfully.

16
CLEANING THE FOUNTAIN
RECOMMENDED CLEANING SUPPLIES
• Foodhandlergloves
• Spatula(s)
• Ladle
• Largesponge
• Stainlesssteelpolish.
• Papertowelsandsoftcloth
• Largecontainerorsturdyplasticbag(s)forleftoverchocolate
• Washingupliquid
• Smallbrushortoothbrush
BEFORE CLEANING
Alwaysunplugthepowercordfromtheelectricaloutletbeforecleaningthefountain.
Neverpermittheelectricalcordtocomeintocontactwithwater.
Donotuseabrasivescouringpadsorpowderstocleanthestainlesssteelbasinorother
components.Doingsowillmarthenish.
TO CLEAN:
1. Wearingfoodhandlergloves,scrapeexcesschocolatefromthetophatandcupswith
aspatula.Removetophatandcupsandplacethemdirectlyinthesink.
2. Pulloutthecentrecolumn,scrapingtheexcesschocolateoffwithaspatulaorgloved
handasyougosothatitfallsbackintotheBasin.Placethecentrecolumninthesink.
3. Removetheauger,scrapingtheexcesschocolateoff.Placeitdirectlyinthesink.
4. Allremovablefountainpartsaredishwasher-safe.Theymayalsobehand-washed
withwarm,soapywaterandalargesponge.Useadegreasingagentwhenwashing
componentsinthesink.Makesurethechocolateisbrokenupbywarm,soapywater
beforeitgoesdownthedrain.Chocolatepoureddirectlydownthedrainmayharden
inthepipesanddamagethedrainsystem.
5. Twistofftheremovablebasinandpourtheleftoverchocolateintoabag-lined
containerforeasydisposal.Scrapetheremainingchocolateoutwithaspatula.Never
pourchocolatedirectlydownthedrain.
6. Cleanthebasinofthefountainbyhandwithwarm,soapywaterandalargesponge.
Carefullycleanaroundthecentrepininthebasin;ifnecessary,useasofttoothbrush
toremoveallchocolate.
7. Spraytheoutsideofthefountainbasewithstainlesssteelcleanerandpolishwithasoft
cloth.

17
TROUBLESHOOTING
CHOCOLATE DOES NOT FLOW PROPERLY:
1. Fountainisnotlevel:Thebaseofthefountainmustbelevelinorderforchocolate
toowproperly.Ifthefountainisowingheavilyononeside,raisethatsideofthe
fountainusingtheadjustablefeetuntilitowsevenly.
2. Airbubbles:Airisoftentrappedinsidethecylinderwhenthefountainisinitiallyturned
onorifthechocolatelevelinthebasinbecomestoolow.Thiscausesgapsinthe
chocolateow.Toresolvethis,simplyturnthefountainoff,allowittositfor15-30
seconds,andturnitbackon.Repeatthisprocedureuntilthefountainisowingatfull
capacity.
3. Notenoughchocolate:Refertothe“FOUNTAINCAPACITY”tabletoensurethatyou
aremeetingtheminimumcapacityrequirement.
4. Chocolateistoothick:Chocolatewillnotowcorrectlyifitisatthewrong
temperature.Generally,forDarkchocolate,thetemperatureshouldbeincreased.
ForWhiteandMilkchocolate,thetemperatureshouldbedecreased.Pleasesee
“CHOCOLATEOPERATINGTEMPERATURES”forappropriatetemperatures.
5. Foodblockingfondueow:Turnthemotoroffanduseaspatulatocheckforfood
itemsthatmayhavebecomelodgedbetweenthebottomofthecylinderandthe
basin.
6. Smallfoodparticlesinthefondue:Smallpiecesoffoodowinginthefonduemay
causegapsasthepiecesowoverthecups.Turnthemotoroffandtrytoremovethe
foodwithaspatulaorstrainer.
CHOCOLATE IS THICK AND LUMPY:
WhiteandMilkchocolateareespeciallysusceptibletooverheating.Whenoverheated,
chocolatethickensandbecomeslumpy.Tocorrectthis,stirsmallamountsofvegetable
oilorcocoabutterintothechocolateuntilitreachestheappropriateconsistency.
Chocolatemayalsobeplacedinablenderandmixedwiththethinningagents.Consult
“CHOCOLATEOPERATINGTEMPERATURES”toensureyouareusingtheappropriate
temperature.Toavoidburning,stirthechocolateoccasionallywithaspatula,scrapingit
fromthebottomofthebasinasyoustir.Chocolatewillalsobecomelumpyifithascome
intocontactwithwater.
THE FOUNTAIN WILL NOT HEAT PROPERLY:
1. Electricalproblem:Makesurethatthefountainispluggedintoaworkingelectrical
outletandthattheswitchisintheONorPREHEATposition.Ifyouhaveanother
appliancepluggedintothesameoutlet,thefountainmaynotbereceivingenough
electricity.
2. SensorFault:CheckthefountaindisplayifitsaysSF’PleasecallourJMPosner
CustomerServiceDepartmentforfurtherassistance.
3. Loosewiring:Unplugthefountain,turnitover,andremovetheprotectivebasenet.
Checktoseethatallofthewiresandcontactsarermlyinplace.

18
TROUBLESHOOTING (cont)
THE FOUNTAIN WILL NOT TURN ON:
1. Badelectricalconnection:Powermayhavebeeninterruptedbyanelectricalbreaker
beingtripped.Checkpowerisbeingreceivedbythefountain.
2. Fusehasblown:Replacethefuse.Themachinehas3fuses.1stfuseisinthepower
cord.2ndfuseisinthepowersocketonthedrumandthe3rdfuseisonthePCBboard
insidethedrum.YouwillneedaqualiedelectriciantoreplacethefuseinthePCB
board.
3. LowTemperature:CheckthefountaindisplayifitsaysLT,thismeansthetemperatureof
thefountainisnotenoughtostartthemotor.Waittillthefountaintemperaturetoraise
tothesetlimitandthenturnonthefountain.
THE FOUNTAIN MAKES A KNOCKING NOISE.
1. Uponstartingthefountain,themetalscrewmayknockforabout30secondsbefore
thechocolatehascompletelycoatedtheinsideoftheCentrecolumn.
2. Ifknockingiscomingfromthecylinder:Whenthefountainstartsup,theaugermay
knockagainstthecylindermomentarilyuntilthechocolatehascoatedtheinside
cylinderwallsandauger.Alsochecktoseethatthecylinderisrestingrmlyinthebasin
collar.
3. Chocolateistoothick.IfyouareusingJMPosnerFondueChocolate,makesureyou
arerunningitatthecorrecttemperature.IfyouarenotusingJMPosnerchocolate,
youwillneedtothinwithoilorcocoabutter.
For any further troubleshooting questions or concerns, please contact
Jm Posner’s Customer Service Department at [email protected].
FREQUENTLY ASKED QUESTIONS
Q: are the fountain components dishwasher-safe?
A:Yes,allremovablefountaintiersetpartsandcomponentsmaybewashedina
dishwasher.HoweverpleasenoteDONOTwashthebowlintheDishwasherasthiswill
causedamage.
Q: What temperatures should the fountain be set to suit the different types of
chocolate?
A:Pleaseseethe“CHOCOLATEOPERATINGTEMPERATURE”table.
Q: Can leftover chocolate be re-used?
A:Yes,butforsanitationreasonsitisnotrecommended.
Q: Can Jm Posner Fondue Chocolate be ordered online?
A:Yes!Pleasevisitusonlineatwww.jmposner.co.ukforsimpleonlineorderingof
chocolateandaccessories.

19
Q: Can I use Chocolate other than Jm Posner Fondue Chocolate in the
fountain?
A:Yes,otherchocolatemaybeused,butitwillmostlikelyneedtobethinnedtothe
correctconsistencytoowthroughthefountain.Seeinstructionsunder“CHOCOLATE
PREPARATION”.
Q: Does the Jm Posner fountain temper chocolate?
A:No,butthechocolateitselfcanbetemperedusingstandardtemperingprocedures.
Q: Can fondues other than chocolate run through the fountain?
A: Absolutely!Anyfonduethatistheappropriateconsistencycanthroughthefountain.
Thisincludescaramel,cheese,andbarbecuesauce.Useathinningagentconsistentwith
thefondue’savour.
Q: How do I store my Jm Posner chocolate?
A:Chocolateshouldbestoredinacool,dryplace.Donotfreezeorrefrigerate
chocolateascondensationmayalterthechocolate’sconsistency.
Q: How much chocolate does the fountain hold?
A:Pleaseseethe“RECOMMENDEDCHOCOLATEAMOUNTS”.
Q: The chocolate is purchased in 2.5Kg or 10kg bags. How may people will
that serve?
A:10Kgofchocolatewillservearound200people.Buyaddingoneextrabagof2.5Kg
chocolateyoucanserveanextra200people(Basedonsingledippings)seeFountain
Capacitiesabove.
Q: Do I need to melt the chocolate before adding it to the fountain?
A:Dependingonhowmuchchocolateyouareadding,itmayneedtobepre-melted.
Pleasesee“ADDINGADDITIONALCHOCOLATETOTHEFOUNTAIN”.
Q: Does the fountain need to be serviced regularly?
A: Yes.Pleasesee“MAINTENANCE”Servicingisrequiredevery800hoursuseor1year.
Q: Where do I go for replacement parts?
A:PleasecontactJMPosnerat[e-mail].

20
HEALTH AND SANITATION GUIDELINES
JMPosneriscommittedtohelpingitscustomersprovidethepublicwithahealthyand
sanitaryenvironmentinwhichtoenjoytheJMPosnerChocolateFountainattheirspecial
events.JMPosnerencouragesitscustomerstocomplywiththefollowingrecommended
HealthandSanitationGuidelines:
1. SanitaryUseoftheChocolateFountain:Ahealthyandsanitaryenvironmentmust
beensuredwitheachuseofthechocolatefountain.Atrainedattendantmust
accompanythechocolatefountainateveryevent.Theattendant’sresponsibilityis
tooperatethefountainandensurethateachguestattheeventfollowstheproper
Health&Safetyproceduresbelow:
2. EveryoneinvolvedinthehandlingandpreparationoffooditemsshouldbeFood
HandlerCertiedbythelocalhealthagency.TheattendantmustalsobeFood
HandlerCertied.
3. Theattendantshouldserveeachguestbydippingtherequestedfooditemintothe
owingchocolateandthenservingtheitemtotheguestonaplate.
4. Aseparateskeweristobeusedwitheachfooditem.
5. Fooditemsshouldneverbedoubleddippedinthechocolateaftercominginto
contactwithaguest’shandormouth.
6. Guestsshouldnevertouchthechocolatewiththeirhands,etc.
7. Guestsshouldneverintroduceanythingintothechocolateotherthanthatwhichhas
beenprovidedbythecaterer.
8. Leftoverchocolateremaininginthefountainattheendofeacheventshouldbe
disposedofandnotreused.
9. Cleanliness:AllJMPosnerChocolateFountaincomponentsaremadeofhigh
quality,304foodgradestainlesssteel.Anycomponentsthatcomeintocontact
withchocolatemustbecleanedthoroughlyaftereveryuse.Thecomponentsareall
dishwashersafe(excludingthebowlanddrum)andshouldrstbewashedwithwarm,
soapywateraftereachuse,withcaretoavoidgettingwateronorinsidethefountain
housing.Itisalsorecommendedthatasanitizingagentbeusedafterthefountain
componentshavebeenwashed.