JNY Safetycare Lingo User manual

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 1
Lingo User guide
Contents
Your Device ............................................................................................................2
To Turn the Device on:............................................................................................2
To Turn the Device off: ...........................................................................................2
Charging the battery:..............................................................................................2
Product Features ....................................................................................................3
Emergencies/ Phone Calls.......................................................................................4
Calling any of the 5 emergency contacts .................................................................4
Hanging Up.............................................................................................................4
LED Indicators.........................................................................................................5
Testing your Device ................................................................................................6
Performing the Test................................................................................................6
Fall Detection .........................................................................................................6
Useful Codes...........................................................................................................8
Limitations............................................................................................................10
Safety Information................................................................................................10
Legal Disclaimer....................................................................................................11
Warranty..............................................................................................................11
Return / Refund Policy - 14 Day Guarantee ...........................................................11
Frequently Asked Questions .................................................................................12

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 2
Your Device
To Turn the Device on:
Press the side button for 3 to 4 seconds. The unit will vibrate and faintly beep. The
blue light will come on first, followed by a flashing green light. The device requires
several seconds to “boot up”.
To Turn the Device off:
Press the side button AND the SOS button together for 3 seconds. The unit will
vibrate and faintly beep. The voice prompt will announce that the unit is turning off.
Confirmation can be seen that the unit is off when no lights are visible on the device.
Charging the battery:
Connect the USB end of the charging cord to the wall plug, ensuring that when
plugged into the power outlet, the power is switched on.
Connect the other end of the special cord to the back of the Lingo as shown in the
illustration. When connected properly, the voice prompt, “Your alarm is charging”
will be heard.
Visually, the unit is charging when the red light is on solid.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 3
When battery power is at 20% and again at 10% remaining, the voice prompt will
announce: “Your battery is low, please recharge soon.”
* When the side button is briefly pressed, if the Lingo has 10% or less battery
remaining, the red light will blink once, and a voice will announce: “Low battery.
Please charge your device.”
Product Features
One Touch Operation
Press the SOS button for 2 seconds. Let go after vibration is
felt. The SOS button also cancels an alert and will hang up a
call.
Voice Prompts in Any
Language
Clear, audible messages explain what the Lingo is doing and
what the Pendant User should do.
GPS Location
Shows your location to your contacts using Google Maps.
Fall detection
A voice prompt announces that a fall has been detected and
how to cancel the alarm. After 3 announcements the
emergency contacts are then notified.
Auto Answer
Incoming calls are automatically answered (the default) OR
the device can be made to manually answer by pressing the
SOS button.
Reminder messages
Voice prompts announcing when to get up, when to take
medicine and when to go to bed can be programmed to
sound any time of the user's choice. Multiple settings options
allow the user to choose different settings on different days.
Waterproof (IP65)
Fine in any weather, but if you want to wear it while bathing,
we recommend a Shower Bag. (See page 10 under KEY
POINTS)
4G
The Lingo works indoors and outside, wherever a mobile
phone works.
Speed Dial
After pressing the SOS button, you can call each contact
individually by pressing the side button to scroll through
programmed numbers.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 4
Emergencies/ Phone Calls
In an emergency, press and hold the SOS button for 2 seconds until itvibrates
and faintly beeps. A voice prompt will announce: “Your alarm has been activated.”
SOS Button
Side Button
Cancel by pressing the SOS button. Firmly and briefly press the SOS button to
cancel, “Your alarm has been cancelled” will sound .
Ifthealarmisnotcancelled, thenthisvoicepromptwill be heard : “Calling Contact
Number 1”.
The Lingo will call as announced. The contact has 30 seconds to answer the call.
If the call is not answered in30seconds, itwill automatically disconnect and the
next person in the sequence will be called.
The calling sequence will be cancelled if:
1. The Contact presses 1 on their phone keypad as prompted.
2. The User presses the SOS button AFTER the Alarm has been initiated.
Calling any of the 5 emergency contacts
To call only one phone number, after pressing the SOS, press the side button firmly
until you feel a click. A voice prompt will announce: “Calling Contact Number 1.” To
call the second contact, press the side button again to hear: “Calling Contact Number
2.” Each time the side button is pressed, the next contact in sequential order will be
called. The voice prompt will announce which contact is being called.
Hanging Up
To end a phone call, briefly press the SOS button. Hanging up during the emergency
sequence will stop the Lingo from calling other emergency contacts. As with a normal
phone call, either the contact or the User can hang up on a call.
Important Tip: It is vital that every call be hung up by either the user or the contact
to avoid additional call charges.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 5
LED Indicators
BLUE LIGHT
DESCRIPTION
Blink Fast
The Battery is low when blue and red LED's Flash
Flashes 1 second on, 3 seconds off
No GPS Signal is being received.
Blink once every 3 seconds
A GPS Signal is received.
Steady Off (No Blinking or Flashing)
The Device is in sleep mode or is powered off.
GREEN LIGHT
Blink Fast
The Device is preparing to turn on
Blink once every 3 seconds
A Cell Signal is received.
Flashes 1 second on, 3 seconds off
No Cell Signal is being received.
Steady On
The contact you dialed is already being used.
Steady Off
The Device is in sleep mode or is powered off.
RED LIGHT
Steady On
The Device is charging.
Steady Off
The Battery is fully charged.
Blink Fast
The Battery is low when blue and red LED's Flash
Blink Once
When pressing the side button, if a voice prompt
sounds the battery is at 10% or less.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 6
Testing your Device
BEFORE YOU TEST
The Safety Pendant has been programmed and is ready to use. Please read
the instructions to become familiar with the unit.
It is recommended to test the Lingo every 1-3months.
Performing the Test
1. Inform the emergency contacts that the Lingo is being tested.
2. Press the SOS button for 2 seconds until it vibrates andbeeps.
3. Unless it was requested for texts to be sent first, a call will be made to
Contact Number 1, followed by a textmessage.
4. The contact must press 1 on their phone keypad within 30 seconds of
answering. This will stop the Lingo from hanging up and calling the next
contact.
5. Confirm both parties can hear each other.
Fall Detection
Automatic fall detection will measure the pendant’s orientation and impact with a
surface. Generally, the device needs to drop at least 75cm to activate. If the Lingo
senses that the User may have fallen, it will announce: “A fall has been detected.
Cancel by pressing the SOS button.” This voice prompt will sound 3 times, after
which, the calling sequence will begin. Any time before the third voice prompt, if the
SOS button is briefly pressed, this voice prompt will be heard: “Fall alert has been
cancelled.”
Fall detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn fall detection off or on. Refer to the Useful Codes (pg 10) or call us
and we’ll make the change for you.
It is NOT recommended to test the fall alert function when the device is worn. If fall
detection is on and you want to hear what happens when a fall alert is triggered,
hold the device at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and drop
it. The voice prompt will be heard after a brief delay.
DO NOT throw the device.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 7
The Fall Detection works best when the Lingo is worn on a lanyard. Most of the time,
when someone falls, they are not unconscious. While this may happen, it’s always
best to press the SOS button in the event of a fall to be assured that the emergency
contacts will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 8
Useful Codes
By sending the following ‘codes’ in a text message to the Lingo, you can make the
following changes or receive important information.
Note: Always start the code with '0000'. For example, 0000,A00.
Don't add spaces.
CODE
RESPONSE
A00
LOCATING DEVICE
0000,A00 - Click the link on the incoming text to open
Google Maps and see the user’s location. Example return
texts will read:
Location,010919,9:00,A,14,0Km/h,50%,https://maps.google.
com/maps?q=xxx
(A=Current Location)
Location,010919,9:00,V,14,0Km/h,50%,https://maps.google.
com/maps?q=xxx
(V=Last Known Location)
AAF
WHITELISTING
To allow anyone to call the Lingo, text: 0000,AAF,1
To allow only the contacts to call the Lingo, text: 0000,AAF,0
A29
FALL DETECTION
To turn on Fall Detection text, 0000,A29,1,30,2
To turn off Fall Detection text, 0000,A29,0,30,2
Sensitivity is given a value from 1-3 with 1 being the most
sensitive and 3 being the least sensitive.
The example shown uses a sensitivity setting of 2.
C76
TURNINGOFF
To switch the unit off text: 0000,C76

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 9
ISSUE
COMMONLY KNOWN
CAUSES
POTENTIAL
SOLUTIONS
GPS Location is
not accurate.
1. There are obstructions (e.g., roof,
trees, clouds) between the Lingo
and the satellites.
2. The GPS may not have had
sufficient time to wake up.
3. WiFi (to access indoor location) is
not on.
1. GPS works best when there is a
direct line in every direction to the
skyline.
2. Always take the pendant outside to
access the GPS location and wear the
pendant outside your clothing when
traveling from location to location.
3. Request the location a 2nd time after
GPS has awoken.
The Device won't
charge.
1. The charging cord is not attached
properly.
2. Power may not be switched on at
the wall socket.
1. The charging cord must point in the
same direction as the side button.
2. Confirm cord is firmly plugged in
and wall socket is switched on.
Fall Detection did
not activate.
The Lingo’s fall detection activates
only when specific criteria occur.
This includes the distance and
speed of a fall and the orientation
of the Lingo.
The sensitivity of fall detection can be
changed to any of 3 settings. Refer to
pages 7 and 8 or call us to change the
sensitivity setting for you.
TIP: If there is NO fall alert voice
prompt immediately, press the SOS
button for help.
Fall Detection
activated
without a fall
occurring.
If the Lingo senses what may have
been a fall, the voice prompt will
announce that a fall has been
detected. It’s possible that the
movement of the Lingo simulated a
fall.
While a fall alert warning can easily be
aborted, if the warning message is
triggering too frequently just by
wearing the device, the sensitivity
should be adjusted accordingly. See
page 8.
No Lights are on
This is normal. The Lingo is in sleep
mode to save battery power.
Wake the Lingo by briefly pressing
either button. If lights appear, the unit
is on.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 10
Limitations
This JNY Safety Care Lingo is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit
information regarding GPS positioning. These services may vary between providers
and locations throughout the world. GPS location is often not available when the JNY
Safety Care Lingo is inside a building. Also, outdoor location performance can
sometimes deliver inaccurate coordinates if the device is unable to get a fix on a
minimum number of satellites. The accuracy of GPS positioning is determined by the
availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically tests their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their JNY Safety Care
Pendant. Your emergency contacts should be people who are available to assist you.
Choose contacts carefully.
Safety Information
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•Care must be taken with the Lingo while showering because soap or shampoo
can infiltrate and damage the electronics. We recommend using a JNY
SafetyCare Shower Bag which will eliminate the possibility that chemicals used
while bathing could disable your Lingo and void its Warranty.
•Switch off your Lingo when instructed to turn off all mobile phones on
commercial aircraft. Avoid using a damaged power cable. This may cause
overheating or a potential fire hazard. Never use any chemical or detergent to
clean the Lingo. This may erode its surface.
•To eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 11
Legal Disclaimer
The Lingo is designed for communication and GPS tracking. JNY Safety Care and/or its
distributors assumes no responsibility for the accuracy, reliability, or completeness of
the information of its products or services, whether express or implied. To the
maximum extent permissible by applicable law, JNY Safety Care and/or its
distributors shall in no event be liable for any direct, indirect, punitive, personal
injury or death, incidental, special, consequential damages or any damages
whatsoever including, without limitation, damages for loss of use arising out of or in
any way connected with the use or performance of the Lingo Pendant and/or the
phone service providers used in conjunction with JNY Safety Care. If you are
dissatisfied with the JNY Safety Care Pendant and/or any related services, or with any
of these terms of use, your sole and exclusive remedy is to discontinue using
product.
Warranty
The Lingo is warrantied for 1 year from the date of purchase when used under
normal conditions and appropriately cared for and maintained. At the discretion of
JNY Safety Care, repair or replacement may include new and/or refurbished parts to
at least the value of the replaced unit.
The warranty does not apply if there is:
•Evidence of water infiltration.
•Damage to the recharge insertion point due to the charging cord being
forcibly and/or incorrectly inserted and/or recklessly removed.
•Damage caused by accident, abuse, misuse, flood, fire, earthquake.
•Use of the Lingo indicates that you have read, understood and you agree to
the conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage, and programming
($60) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstances. Call your local support office for
additional information.

© 2021 JNY Safetycare. All rights reserved ‘lingo’ version 1: 19/03/2021 Page 12
Frequently Asked Questions
Question
Answer
Is the Device ready to use?
Yes! Just turn it on follow the 3 steps in the user guide, and
you’re good to go.
What do the emergency contacts
need to do in an emergency?
When they get a call from the Lingo, they need to:
• Answer the call.
• Confirm they can hear each other.
• Press # 1 on their phonekeypad.
How do I cancel the Fall Alert after it
starts beeping?
Pressthe SOS button oncebrieflytocancel theFall Alert
when you hear the voice prompt.
Why didn’t the Fall Detection
activate when they had a fall?
Falls are detected by the device picking up speed over a
short distance.
Somefallsaren’tdetectedbecausetheyaretoo slow or
awkward.
What do the lights mean?
The GREEN light shows: Phone Reception.
The BLUE light shows: GPS Reception.
The RED light shows: Battery Charge.
SeeLEDIndicators(page5)intheFullUserGuidefor more
specificinformationoneachlight’smeaning.
How do I reprogram the device if
people’s phone numbers change?
Just call Us! We can do this for you.
Or check the codes on our website under FAQ Lingo
Why didn’t the GPS work?
When in a shopping centre, crowded areas, rural/ regional
areas, apartment complexes, under metal roofs or thick
concrete, the GPS satellites sometimes struggle to find the
pendant.
The primary method of communicating location should be via
the 2-way communication during a phone call.
Why is the Device not charging?
Check that everything is plugged in correctly. Regularly clean
the 4 gold circles on the back of the Lingo with alcohol wipes
or multi-purpose cleaner and a toothbrush to ensure a
healthy connection with the charging cable.