Johnson Controls IQ WIFI User manual

Dependable Wi-Fi coverage for home or business
Johnson Controls IQ Wi-Fi
Version 1.0.0
IQ WIFI INSTALLATION MANUAL

TABLE OF CONTENTS
IQ WIFI OVERVIEW
4- Whats included in the box
5- IQ WIFI overview: exterior
6- IQ WIFI overview: labels
7- Choose your installation type
8- Evaluating network coverage
INSTALLING THE IQ WIFI
10- Connecting the wires
11- Setting up the network
MANAGING IQ WIFI FROM IQ
PANEL
13- Connecting additional agents
14- Software updates
15- Renaming your network name
(SSID)
16- Creating a guest network
17- Testing your speed
18- Rebooting IQ WIFI mesh
19- Renaming controller or agents
20- Viewing connected devices
MANAGING IQ WIFI FROM WEB
INTERFACE
22- Connecting additional agents
from web
23- Software updates from web
24- Renaming default network
name (SSID)
25- Creating a guest network from
web
26- Renaming controller or agents
from web
27- Viewing connected devices
from web
28- WAN settings
29- Connection type
30- LAN settings
31- DHCP server
32- DHCP reservation
33- How to change admin
password
CONNECTING TO THE
NETWORK
35- Connecting to the network
TROUBLESHOOTING
37- Sequence to restart your
network
38- Controller and agents do
not sync
39- You can’t login into the IQ
WIFI
40- How to troubleshoot
network connectivity issues
SPECIFICATIONS
43- Specifications

IQ WIFI OVERVIEW

ABOUT THIS GUIDE
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
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?
QUESTIONS?
Contact us at
855-4QOLSYS
Or email us at
intrusion-
[email protected]
This document outlines the basic hardware specifications and software directions to install and customize the IQ WiFi.
Note that the information presented is not comprehensive, but is specifically dedicated to those menus, features, and
systems accessible solely to those with the proper installation code. The information contained is confidential and
proprietary, and is solely owned by Johnson Controls. Any reproduction, modification, or distribution without permission
is strictly prohibited.
IQ WiFi
Power Supply
Ethernet Cable
SUPPORT
QR code sticker
INCLUDED IN THE BOX

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IQ WIFI OVERVIEW: EXTERIOR
Reset Button
Short press: restart
Press/hold 15 sec:
Factory Default
WAN
Wide Area Network
(Internet in)
BACK
LAN
Local Area Network
(Network out)
DC-IN
Power Supply
FRONT
Error
Internet
connected
Broadcasting
wirelessly
Power on
WPS
Once this button has been
pushed you have 2 minutes
to push the WPS button on
a corresponding Wi-Fi
device to connect it to the
network
SIDE
LED Status
Lights

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The label on the bottom of IQ WiFi shows the device’s MAC address and serial number.
The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup
IQ WIFI OVERVIEW: LABELS
Label on the bottom of each unit
QR code included in the box
EXAMPLE
EXAMPLE

As the only wireless network on the premises:
CHOOSE YOUR INSTALLATION TYPE
In parallel with an existing wireless network:
You can set up the IQ WiFi in either of these ways:
Great for:
-Improving connectivity for ALL Wi-Fi devices on the network
-Offering support for the entire network
Great for:
-Keeping the security and smart-home devices private/hidden
from the rest of the Wi-Fi connected devices on the network
-Making online/remote support easier as only known/authorized
devices should be connected
-Ensuring better connectivity for dealer supported devices
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If a single IQ WiFi does does not cover the location as
desired, you can add up to eight (8) additional nodes to
eliminate dead spots and boost overall network performance.*
*IQ WiFi will not increase the speed coming from the
customer’s ISP (Internet Service Provider) but can ensure the
customer is getting the best coverage throughout their
location. Please note that not all buildings are the same, and
building materials, wireless interface, and other factors can
limit Wi-Fi range.
EVALUATING NETWORK COVERAGE
1 unit covers up to
1,500 sq ft
Add up to 8 units
Controller
Agent 2
Agent 1

INSTALLING
THE IQ WIFI

3. Connect the opposite end of the
provided ethernet cable into the
“ETHERNET” port on the modem*.
CONNECTING THE WIRES
4
1. Plug the barrel jack end of the
power supply into the “DC-IN” port
2. Connect the provided ethernet
cable into the “WAN” port
4. Plug in your power supply
to the wall outlet. System
may take up to 3 minutes
to power up.
MODEM*
3
*Please note: If you are installing IQ WiFi to run in parallel to the customer’s primary network, plug the ethernet cable into
an available port on the customer’s existing router
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1
2

SETTING UP THE NETWORK
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Touch “CONNECT”
5
IQ Panel will confirm when
connection is complete. (If,
fails repeat from step 5)
*Please note: Connecting manually from IQ Panel choose Network Name (SSID) IQ WIFI XXXXXX (the “X” represents the MAC address
printed on the label located on the bottom of the IQ WIFI). Default password is the serial number printed on the bottom label of the IQ WIFI.
*Using WPS mode, IQ WIFI will auto connect to 2.4 or 5 GHz based on optimized signal per environment.
9
8
7
Press the physical
WPS button on IQ WIFI
6
Touch “WPS Push Button”
Once the IQ WIFI has powered up
completely, the power LED will stop flashing.
Activate WPS on IQ Panel. (Open settings
tray, touch settings, advanced settings, type
valid code, choose WI-FI.)

MANAGING IQ WIFI
FROM IQ PANEL

CONNECTING ADDITIONAL AGENTS
Connect both ends of the power supply to
an available outlet.*
*You may choose to connect your agents
power close to your controller during the
pairing process and move to your desired
location once pairing is complete.
Example of where controllers and agents
may be placed for best performance.
Choose your location to maximize your
mesh WI-FI network. Ensure desired
location has an available power outlet.
Once the agent has powered up
completely, the power LED will stop
flashing. Activate WPS on the controller,
then activate WPS on the agent
1
3
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You may choose to improve the WIFI network by adding additional “agents” to the network (up to 7). Agents
must be within range of IQ WIFI in order to sync wirelessly.
2
Controller
Agent

SOFTWARE UPDATES
After the initial setup, update you're IQ WIFI to the latest version of firmware and validate that the IQ WIFI
mesh is on the same version of firmware
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Touch agent DEVICES icon to verify the version
of firmware on each added agent.
Touch the CHECK FOR UPDATE icon to update
the entire IQ WIFI mesh.
*Note: If adding an additional agent to a preexisting IQ WIFI to improve wireless performance validate that the
firmware on the IQ WIFI mesh is the same and if it is not, update.
Current agent firmware
1
2
3
Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI

RENAMING YOUR NETWORK NAME (SSID)
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*Note: By default the IQ WIFI will broadcast two visible Network Names (SSID) for 2.4GHz and 5GHz and two hidden Network Names (SSID)
for Security 2.4GHz or 5GHz XXXXXX. Once SSID has been updated, you will need to reconnect to IQ Panel using WPS mode or manually.
Touch the down arrows to make edits to the
Network Names (SSIDs)
Open settings tray,
touch settings,
advanced settings, type
valid code, touch
installation, devices, WI-
FI devices, IQ WI-FI
1
2
3
Enter in a unique Network Name (SSID) of
your choice.
Enter a password that you can remember.
This information will be needed to connect to
the IQ WIF from any other wireless device.
A Hidden option is disabled by default.
(Checking this box will hide the Network
Name (SSID) but still allow connectivity)

CREATING A GUEST NETWORK
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Open settings tray, touch settings,
advanced settings, type valid
code, touch installation, devices,
WI-FI devices, IQ WI-FI
Scroll down to the Enable Guest Network
Touch the down arrows to make
edits to the 2.4/5GHz Guest
Network Name (SSID)
1
2
3
4
Enter a unique Network Name (SSID)
By default the Guest Network is disabled by default. To enable follow these steps

TESTING YOUR SPEED
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the INTERNET icon
Touch the TEST MY SPEED button
1
2
3

REBOOTING IQ WIFI MESH
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch either the IQ WI-FI or WIFI POINTS icon
Touch the REBOOT ALL button
1
2
If you are having problems, or speed is slower than expected, reboot your IQ WIFI Mesh
3
*IQ WiFi will not increase the speed coming from the customer’s ISP (Internet Service Provider) but can ensure the customer is getting
the best coverage throughout their location. Please note that not all buildings are the same, and building materials, wireless interface,
and other factors can limit Wi-Fi range.

RENAMING CONTROLLER OR AGENTS
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Touch agent DEVICES icon on the Controller or
Agent you wish to rename.
*When renaming a controller or agent, please note that the unique name entered can’t have any spaces.
Touch the down arrow
2
3
Open settings tray, touch
settings, advanced settings,
type valid code, touch
installation, devices, WI-FI
devices, IQ WI-FI, IQ WI-FI
1
Touch either the IQ WI-FI or WIFI POINTS icon
3
Type in a unique controller or agent name.
4

VIEWING CONNECTED DEVICES
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Open settings tray, touch settings, advanced settings, type
valid code, touch installation, devices, WI-FI devices, IQ WI-FI
Touch the DEVICES icon
1
2
3
*Note: When viewing connected devices, you can manage internet connectivity by unchecking (not internet)
the checkbox of a connected device.