Johnson Matrix Retail R30 User manual

1
JOHNSON
Issue date
2017-3-1 Edition 01 Doc No. SM-TM-AF-011
Revision
date
Edition time
01 Page 33
Johnson Industries (Shanghai) Co.,Ltd
Document: R30 & R50 Service Manual
Approval Review Editor
Kyle. Schweitzer Alex Tang Dora

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Matrix Retail R30 Matrix Retail R50
Specification
Model Name R30 R50
Frame Frame Type New recumbent frame New recumbent frame
Pedal Type Ratcheting Closure
*JD1A-B
Ratcheting Closure
*JD-62A - Blue
Handle Bar Adjustment N/A N/A
Handle Bar Type Seat - Painted
Mast - Foam
Seat - Painted
Mast - Dipped
Seat Adjustment Aluminum extrusion
*same as Matrix R1x
Aluminum extrusion
*same as Matrix R1x
Seat Bottom Type Foam *Same as R20 Foam *Same as R40
Seat Back Type Mesh
*Same as R20
Mesh
*Same as R40
Drive System Flywheel Weight 10.5kg N/A
Resistance System Internal ECB Induction Brake
Crank Style Custom Custom
Power Supply 2A 2A
Power Requirements 110 - 120 Volt circuit
200 - 220 Volt circuit
110 - 120 Volt circuit
200 - 220 Volt circuit
No. Transport Wheels 2 2
Remote Buttons No On grip pulse
Levelers Yes Yes
Product Browse

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Contents
CHAPTER 1: SERIAL NUMBER LOCATION ................................................................................................ 5
CHAPTER 2: CONSOLE INSTRUCTION
2.1 XR/XIR/XER CONSOLE ...................................................................................................................... 6
2.2 OPERATION GUIDE ........................................................................................................................... 6
2.3 CONSOLE DESCRIPTION-XR ............................................................................................................ 7
2.4 4 SOFTWARE UPDATING .................................................................................................................. 9
2.5 CONSOLE DESCRIPTION- XER/XIR .................................................................................................. 9
CHAPTER 3: TROUBLESHOOTING
3.1 ELECTRICAL DIAGRAM-CONSOLE ............................................................................................... 11
3.3.1 XR CONSOLE DIAGRAM .................................................................................................... 11
3.1.2 XER/XIR CONSOLE DIAGRAM ........................................................................................... 11
3.2 ELECTRICAL DIAGRAM-FRAME .................................................................................................... 12
3.2.1 R30 FRAME WIRING SCHEMATIC ..................................................................................... 12
3.2.2 R50 FRAME WIRING SCHEMATIC ..................................................................................... 13
3.2 ECB/LCB Wiring Instructions ........................................................................................................... 14
3.3.1 ECB WIRING INSTRUCTIONS (R30) .................................................................................. 14
3.3.2 MCB WIRING INSTRUCTIONS(R50) ................................................................................... 14
3.4 Troubleshooting .............................................................................................................................. 14
3.4.1 NO POWER TO THE CONSOLE ........................................................................................... 15
3.4.2 TROUBLESHOOTING – SPEED DOES NOT DISPLAY .......................................................... 15
3.4.3 TROUBLESHOOTING – NO HAND PULSE RESPONSE ....................................................... 16
3.4.4 TROUBLESHOOTING – SPEAKER/AUDIO ISSUES ............................................................... 16
3.4.5 TROUBLESHOOTING – RADIO FREQUENCY ISSUES ......................................................... 17
3.4.6 TROUBLESHOOTING – NO RPM DISPLAYED ...................................................................... 18

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3.4.7 TROUBLESHOOTING – NO RESISTANCE OR INCORRECT RESISTANCE ......................... 19
3.4.8 TROUBLESHOOTING – HEART RATE ISSUES..................................................................... 21
3.4.9 TROUBLESHOOTING-HANDLEBAR KEYPAD ISSUE…………………………………………….22
CHAPTER 4: PART REPLACEMENT GUIDE
4.1 CONSOLE REPLACEMENT ........................................................................................................... 23
4.2 HANDLEBAR REPLACEMENT ....................................................................................................... 24
4.3 PEDAL REPLACEMENT ................................................................................................................. 24
4.4 CRANK REPLACEMENT ................................................................................................................ 25
4.5 SIDE COVERS REPLACEMENT ..................................................................................................... 25
4.6 MCB REPLACEMENT .................................................................................................................... 27
4.7 STABILIZER COVERS REPLACEMENT ......................................................................................... 28
4.8 CUP HOLDER REPLACEMENT ...................................................................................................... 28
4.9 HEART RATE WIRE REPLACEMENT ............................................................................................ 29
4.10 SEAT REPLACEMENT ................................................................................................................. 30
4.11 ADJUSTMENT BAR REPLACEMENT ........................................................................................... 31
4.12 DRIVE BELT REPLACEMENT………………………………………………………………………………32
4.13 DRIVE AXLE REPLACEMENT………………………………………………………………………………33

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CHAPTER
1:
Serial
Number
Location
1.1 Serial Number Location
MATRIX R30/R50 BIKE FRAME

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CHAPTER
2:
Console
Instruction
2.1 XR/XIR/XER CONSOLE
2.2 OPERATION GUIDE

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CHAPTER
2:
Console
Instruction
2.3 CONSOLE DESCRIPTION-XR
XR CONSOLE DESCRIPTION
Note: There is a thin, protective sheet of clear plastic on the overlay of the console that should be removed
before use.
A) LCD DISPLAY WINDOW: Displays workout feedback, program profile and more.
B) GO/PAUSE: Press to start, pause or resume your workout.
C) STOP: Press to stop your workout. Press and hold for 3 seconds to reset the console.

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CHAPTER
2:
Console
Instruction
2.3CONSOLE DESCRIPTION-XR-CONTINUED
D) ENTER: Confirm each program setting. Press to change display feedback during workout. Press and hold to
scan.
E) ARROWS: Used to adjust program settings.
F) NUMBER KEYPAD: Used to enter XID login or program data during program setup. Also used to adjust
speed/resistance level during workout. Press to confirm setting.
G) BACK: Go to previous program setting.
H) WI-FI CONNECT & SYNC: Press to connect to wireless Internet. See BEFORE YOU BEGIN section for
more info.
I) PASSPORT CONNECT & SYNC: Press to connect your Passport box for Virtual Active programming.
Passport Player is sold at your retailer or at www.passportplayer.com
J) ENERGY SAVER LIGHT: Indicates if machine is in energy saver mode. Press any key to wake up the
machine.
K) READING RACK: Holds reading material or electronic device.
XR DISPLAY DESCRIPTION
A) TIME: Is always shown in the larger, central portion of the display. Shown as minutes: seconds. View
the time remaining or the time elapsed in your workout.
B) INCLINE: Shown as percent. Indicates the incline of your walking or running surface (Treadmills and
Ascents only).
C) DISTANCE: Shown as Miles or Kilometers* based on your default setting. Indicates distance traveled or
distance remaining during your workout.
D) SPEED: Shown as MPH or KPH* based on your default setting. Indicates how fast the footpads/pedals are
moving.
E) CALORIES: Total calories burned or calories remaining to burn during your workout.
F) HEART RATE: Shown as BPM (beats per minute). Used to monitor your heart rate (when wearing a
wireless heart rate strap or when contact is made with both pulse grips).
G) RESISTANCE (RES): Shows the current resistance level (Bikes, Ellipticals, Ascents only).
H) RPM: Revolutions Per Minute (Bikes, Ellipticals, Ascents only).
I) WATTS: Displays current user power output (Bikes, Ellipticals, Ascents only).
J) PACE: Indicates how many minutes it takes to complete a mile based on your current speed (Treadmills
only).
K) PROGRAM PROFILE: The dot matrix will show the program profile as you progress through your workout.
Profile represents incline, resistance or speed (depending on model type and workout type).
L) PASSPORT: Indicates Passport box connection is present.
M) WI-FI: Indicates wireless connection is present and the strength (low, medium, high). Flashes when Wi-Fi
is trying to connect.
* Default is set during console install. If logged in with XID, the default is set by user profile.

CHAPTER
2:
Console
Instruction
9
2.4 Software Updating
Update console software with the software updating tool.
b. Load the software update onto the USB flash drive. Insert the USB flash drive into the USB port; the
console will update automatically.
c. If the software has updated successfully, the console will start initial setup and display the software version.
d. Remove the USB flash drive.
2.5CONSOLE DESCRIPTION-XER/XIR
XER/XIR CONSOLE DESCRIPTION
Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed
before use. The XER and XIR have a fully-integrated touchscreen display. All information required for workouts
is explained onscreen. Exploration of the interface is highly encouraged.
A) GO: Press to begin a quick start program.
B) PROGRAM BUTTONS: Press to select from a number of preset programs.
C) USER MENU: Select an existing User, Guest or add a User.
D) USER SETUP: Allows you to edit User Information.
E) SETTINGS MENU: Access to Volume Controls, Bluetooth Pairing, Wi-Fi Setup, Sync Passport, Machine
defaults and more.

CHAPTER
2:
Console
Instruction
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F) HEADPHONE JACK: Plug your headphones into the console to use them instead of the console
speakers.
G) AUDIO IN: Plug your media player into the console using the included audio adaptor cable.
H) ENERGY SAVER LIGHT: Indicates if machine is in energy saver mode. Press a speed/incline/resistance
button to wake up the machine.
* USB PORT: Access media from compatible devices (XIR only) or use to charge devices that draw up to 5 amp.
Also used for software updates.
I) SPEAKERS: Audio plays through the speakers.
J) READING RACK: Holds reading material or electronic device.
*

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CHAPTER
3:
Troubleshooting
3.1ELECTRICAL DIAGRAM-CONSOLE
3.1.1 XR CONSOLE DIAGRAM
3.1.2 XER/XIR CONSOLE DIAGRAM

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CHAPTER
3:
Troubleshooting
3.2 ELECTRICAL DIAGRAM-FRAME
3.2.1 R30 FRAME WIRING SCHEMATIC

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CHAPTER
3:
Troubleshooting
3.2 ELECTRICAL DIAGRAM-FRAME-CONTINUED
3.2.2 R50 FRAME WIRING SCHEMATIC

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CHAPTER
3:
Troubleshooting
3.3 ECB/LCB WIRING INSTRUCTIONS
3.3.1 ECB WIRING INSTRUCTIONS (R30)
N1------- Power light
N2------- Speed sensor cable socket Console set cable socket
N3------- Console cable
N1
N2
N3

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CHAPTER
3:
Troubleshooting
3.3 ECB/LCB WIRING INSTRUCTIONS
3.3.2 MCB WIRING INSTRUCTIONS (R50)
N1------- Power light
N2------- Speed sensor cable socket Console set cable socket
N3------- Console cable
N4 ------ Generator / Induction Brake/Magnet
N4

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CHAPTER
3:
Troubleshooting
3.4 TROUBLE SHOOTING
3.4.1 TROUBLESHOOTING – NO POWER TO THE CONSOLE
Symptom:
Console does not light up.
Possible Reason:
a. The power adaptor is not correct or is defective.
b. The console cable has a bad connection or is defective.
c. The console is defective.
Solution:
a. The adaptor for this model is 12V - 2A. Check to make sure the power adaptor on the unit is correct.
Test the power adaptor on a known good outlet. Replace the adaptor if it is defective.
b. Check the connection of the console cable at the console. Unplug the console cable from the console,
and use a multi-meter to check the voltage through the console cable. Normally it should be 12VDC. If
no voltage is present, the console cable is defective; replace it.
c. If the voltage through the console cable is 12VDC, the console is defective, replace it.
3.4.2 TROUBLESHOOTING – SPEED DOES NOT DISPLAY
Symptom:
The speed value does not display on the console.
Solution:
1. Unplug the power cord, remove the console and check that all connections to the console are secure and
not damaged or pinched.

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CHAPTER
3:
Troubleshooting
3.4.2 TROUBLESHOOTING –SPEED DOES NOT DISPLAY---CONTINUED
2. Remove the side cover and check to see if the sensor wire is firmly connected.
3. Check to see if one corner of the sensor is aligned with the magnet and that the distance is less than
5mm.
3.4.3 TROUBLESHOOTING –NO HAND PULSE RESPONSE
Symptom:
The console does not display the heart rate during exercise.
Solution:
a. The user must hold one grip sensor in each hand.
b. Maintain moderate pressure while holding onto the heart rate handlebars.
c. Check to see if the wires are firmly connected to the sensor.
3.4.4 TROUBLESHOOTING – SPEAKER/AUDIO ISSUES
Symptom:
The speaker or headphones have no sound output.
Possible Reason:
a. The speaker wire is not firmly connected to the UCB.
b. The audio short circuit terminal is missing.
c. The software is obsolete.
d. The head phone wire or board is defective.
Solution:
a. Confirm whether the speaker wire is firmly connected to the UCB.
b. If firmly connected, make sure that the audio output short-circuit terminal is present and tight.
c. Update the console software (see Section 2.4).
d. If the speakers have sound output, but the headphones do not, replace the headphone wire. If problems
persist, replace the headphone board.

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CHAPTER
3:
Troubleshooting
3.4.5 TROUBLESHOOTING – RADIO FREQUENCY ISSUES
Symptom:
The Radio Frequency Board (RF Board) cannot connect with Passport.
Possible Reason:
a. The Passport keys are not functional.
b. The FFC wire is damaged or disconnected.
c. The console is defective.
Solution:
a. Make sure that the Passport keys are functional.
b. Confirm whether the FFC wire is firmly connected, not broken or damaged. Replace if needed.
c. If above connections are all OK, replace the console.

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CHAPTER
3:
Troubleshooting
3.4.6 TROUBLESHOOTING –NO RPM DISPLAYED
Symptom:
No RPM shown on the console.
Possible Reason:
a. Bad connection between the console cable and the console, or a damaged cable.
b. The speed sensor wire is damaged or not working.
c. The magnet is not present on the drive pulley.
d. The console is defective.
Solution:
a. Check the connection of the console cable at the console; make sure there are no kinks or pinches in
the console cable. Replace the cable if any damage is found.
b. Check the connection of the speed sensor wire at the ECB motor. Also check the gap between the
speed sensor and the magnet on the pulley. It should be within 5mm. Adjust the gap if it is too big.
c. Install a new magnet.
d. Replace the console set.

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CHAPTER
3:
Troubleshooting
3.4.7 TROUBLESHOOTING – NO RESISTANCE OR INCORRECT RESISTANCE
1. General information:
Symptom Possible Cause Test Procedure Repair
No resistance change or
erratic or continuous
resistance change.
Tension cable is not connected
to the brake or has failed
Verify that the tension
cable is connected to the
break or has not failed.
Reattach cable.
Failed or improper power
supply
Perform voltage check on
adapter.
-Verify the adapter is the
correct voltage.
Replace power supply
Failed console cable.
- Verify console cable is
not pinched or damaged
-Perform voltage check on
console cable.
Replace console cable
Failed servomotor -Perform voltage check on
servomotor. Replace servomotor.
Failed console. Replace console.
The steel rope of the magnet
system is not routed correctly.
Re adjust position of
the magnet
The quick key on handle bar
was used wrong wire
Using the photos on page
29 for reference, check
the quick key wire
connection points to
make sure they are
attached correctly.
Replace new quick
key connection wire
Resistance is Too Hard
or Too Weak.
Tension cable is not
connected to the brake or has
failed.
Verify that the tension
cable is connected to the
brake or has not failed.
Reattach cable.
Magnetic brake is positioned
improperly.
-Verify the correct
Position of magnetic
brake.
Reposition the
magnetic brake
The inside magnet is defective.
- Verify the of magnetic
brake.
Replace new magnetic
brake