Journey Adventure User manual

PRODUCT MANUAL
®
www.shopjourney.com

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1. Preface ······························································································································································ 4
2. Safety Notice··················································································································································· 5
3. Safety Guidelines············································································································································ 7
3.1 General····································································································································································· 7
3.2 Intended Use ·························································································································································· 7
3.3 Product Safety Symbols······································································································································ 7
3.4 Modification··························································································································································
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3.5 Safety Check ························································································································································· 11
3.6 Weight Capacity··················································································································································
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3.7 Transporting Your Scooter ······························································································································
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3.8 EMI Information···················································································································································
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4. Your Product ·················································································································································
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4.1 Manual Freewheel Lever···································································································································
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4.2 Battery Condition Meter···································································································································
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4.3 Throttle Control Lever ·······································································································································
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4.4 Key Switch ····························································································································································· 14
4.5 Speed Adjustment Dial ·····································································································································
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4.6 Horn Button·························································································································································· 14
5. Operation ·······················································································································································
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5.1 Before getting onto your travel scooter······································································································
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5.2 Getting onto your travel scooter ···················································································································
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5.3 Pre-Ride Adjustment and check····················································································································
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5.4 Operating your travel scooter ························································································································
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5.5Power Down Timer Feature·····························································································································
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6. Comfort Adjustment ···································································································································
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6.1 Delta tiller And Rear View Mirrors Adjustment (Optional) ····································································
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6.2 Tillers Angle Adjustment (Optional)··············································································································
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6.3 Seat Rotation Adjustment ································································································································
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6.4 Armrest Width Adjustment······························································································································
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6.5 Seat Height Adjustment····································································································································
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7. Disassembly And Assembly ·······················································································································
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7.1 Disassembly ·························································································································································· 19
7.2 Disassembly Procedures···································································································································
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7.3 Frame Separation················································································································································
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7.4 Assembly································································································································································
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8. Basic Troubleshooting ································································································································
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9. Batteries And Charging ······························································································································
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9.1 First Charge··························································································································································· 22
9.2 Charging Your Scooter ·····································································································································
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9.3 Operating Temperatures··································································································································
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9.4 Battery Operation and Charging ···················································································································
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9.5 Charging Batteries··············································································································································
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Content
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10. Care And Maintenance ·······························································································································
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10.1 Tire ········································································································································································
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10.2 Wheel Replacement·········································································································································
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10.3 Exterior Surfaces ···············································································································································
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10.4 Cleaning and Disinfection······························································································································
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10.5 Battery Terminal Connections ······················································································································
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10.6Wiring Harness ··················································································································································
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10.7Daily Checks ······················································································································································
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10.8 Nylon Lock Nut Replacement·······················································································································
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10.9 Storing Your Travel Scooter ··························································································································
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10.10Disposal of Your Mobility scooter···············································································································
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11. Specifications ················································································································································
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12. Warranty·························································································································································
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12.1 Two (2) Year Limited Warranty ····················································································································
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12.2 One (1) Year Limited Warranty ····················································································································
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12.3 Not Covered Under Warranty······················································································································
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12.4 Batteries·······························································································································································
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12.5 Service Checks and Warranty Service········································································································
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12.6 Replacement Units···········································································································································
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Appendix I : EMC compliance information·········································································································29
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1. PREFACE
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Congratulations! You are now the owner of a Journey Adventure scooter!
Please read this Owner’s Manual before operating your scooter for the first time. Improper use of
the scooter may result in harm, injury, or traffic accidents.
If you still have questions after reading this manual, do not hesitate to contact Journey Customer
Service at 1-800-958-8324.
WARNING!
Improper use could lead to death, serious injury, hazardous conditions, or product
malfunction.
SUGGESTION!
Follow these instructions for best practices, and to keep your scooter in prime
operating order.
This Owner’s Manual is composed of the product design and specifications at the time of publication.
As design changes, some illustrations and pictures in the manual may not correspond to the scooter
you purchased. We reserve the right to make design modifications.
Journey Health & Lifestyle disclaims all responsibility for any personal injury or property damage that
may occur due to improper or unsafe use of this product.

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2. SAFETY NOTICE
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• Read and follow the information in the owner’s manual. Do not use this product or any available
optional equipment without first thoroughly reading and understanding these instructions. If you
cannot understand the warnings, cautions, or instructions, contact Journey Customer Service before
attempting to use this equipment. Otherwise, injury or damage may occur. Never try to use your
mobility scooter beyond its limitations, as described in this manual.
•Extreme care should be taken when turning corners and navigating drops, obstacles, and gradients.
•Ensure the mobility scooter is fully folded out before sitting on the scooter. Do not fold up the
scooter until the backrest is folded down, and the armrests are lowered to their lowest setting.
•Keep your feet on the footboard at all times during operation. Do not stand on the footboard.
•Only drive on flat surfaces where all four wheels touch the ground and have sufficient contact.
•If the battery gauge drops to red, charge the scooter as soon as possible. Completely discharging
the batteries may damage the batteries or shorten the expected life of the batteries.
•Keep metal objects away from the battery to prevent the potential of electric shock.
•Reduce your speed and maintain a stable center of gravity when turning corners.
•Make sure that there are no obstacles behind you while reversing.
•Do not allow children to play near or operate the scooter.
•The controller can only operate in temperature that ranges between -14ºF to 122ºF.
Surface temperatures can increase when exposed to external sources of heat.
•Store scooter in a clean and dry condition.
•Do not drive your scooter at night without proper lighting.
•Do not remove the anti-tip wheels or transit wheels.
•Keep your hands and feet away from moving parts while driving. Be aware of loose-fitting clothes
that can become caught in the wheels.

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2. SAFETY NOTICE
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•Do not connect an extension cord to the battery charger.
•Disassembling the controller, motor, or charger by anyone other than an authorized service agent
is prohibited and voids any applicable warranty.
•Do not take your mobility scooter on roads or highways.
•Do not use your mobility scooter if you are under the influence of alcohol, medicines, or other
substances that may influence your driving abilities.
•Do not attempt to lift your mobility scooter by any parts other than the frame (for example, seat
or body shrouds)

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3. SAFETY GUIDELINES
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3.1 General
Before operating your mobility scooter, fully read and understand this Owner’s Manual.
Users may encounter difficulty maneuvering narrow doorways, traveling up and down ramps,
turning corners, and traveling on uneven terrain. Be sure to lower the speed, take your time, and
carefully maneuver your scooter.
3.2 INTENDED USE
The intended use of this device is to provide mobility to persons that have the capability of operating
a scooter.
It is designed for the use of one person with maximum weight 300 lbs, not passengers (including
children).
Scooter consists of frame, motor, controller, battery, wheels, shell, and hardware accessories.
3.3 Product Safety Symbols
The symbols below are used on the mobility scooter to identify warnings, mandatory actions, and
prohibited actions. It is very important for you to read and understand them completely.
Scooter information label.
DOES NOT meet ISO 7176-19 standards for occupied
transport in a motor vehicle. When travelling in a motor
vehicle, do not sit on device.
Fully charge batteries before operating.
Remove key when unattended.

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3. SAFETY GUIDELINES
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Contact your local recycling center or authorized provider for information on
proper recycling of product components.
Indicates component is for indoor use only.
Contains Lead.
Your product must be disposed of according to applicable local and national
statutory regulations. Contact your local recycling center or authorized provider for
information on proper disposal of product components.
Indicates a potentially hazardous situation which, if not avoided, could result in
death or severe injury. Property damage may also result.
Indicates electrical shock hazard.
EMI-RFI - This product has been tested and passed at an immunity level of 20 V/m.
Indicates that explosive conditions exist.
Corrosive chemicals contained in batteries.
Pinch/Crush points exist.

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3. SAFETY GUIDELINES
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Indicates a mandatory action that should be performed as specified in order to avoid
a hazardous condition/situation. Failure to perform mandatory actions can lead to
personal injury and/or equipment damage.
Read and follow the information in the owner’s manual.
Indicates maximum weight capacity. Stay within the specified weight capacity of
your product.
Use only AGM or Gel-Cell batteries to reduce the risk of leakage or
explosive conditions.
Wear safety goggles.
N = Neutral (Brakes disengaged; unit in Freewheel Mode)
D = Drive (Brakes engaged, unit in Drive Mode)
Indicates a prohibited action that should not be performed at any time or in any
circumstances. Performing a prohibited action can cause personal injury and/or
equipment damage.
Do not use batteries with different amp-hour (Ah) capacities. Do not mix
old and new batteries. Always replace both batteries at the same time.
Do not mix AGM and Gel-Cell batteries. Always use batteries of the same type and
chemistry.
Keep tools and other metal objects away from battery terminals. Contact with tools
can cause electric shock.
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Indicates a mandatory action that should be performed as specified in order to avoid
a hazardous condition/situation. Failure to perform mandatory actions can lead to
personal injury and/or equipment damage.
Read and follow the information in the owner’s manual.
Indicates maximum weight capacity. Stay within the specified weight capacity of
your product.
Use only AGM or Gel-Cell batteries to reduce the risk of leakage or
explosive conditions.
Wear safety goggles.
N = Neutral (Brakes disengaged; unit in Freewheel Mode)
D = Drive (Brakes engaged, unit in Drive Mode)
Indicates a prohibited action that should not be performed at any time or in any
circumstances. Performing a prohibited action can cause personal injury and/or
equipment damage.
Do not use batteries with different amp-hour (Ah) capacities. Do not mix
old and new batteries. Always replace both batteries at the same time.
Do not mix AGM and Gel-Cell batteries. Always use batteries of the same type and
chemistry.
Keep tools and other metal objects away from battery terminals. Contact with tools
can cause electric shock.
300 lbs

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3. SAFETY GUIDELINES
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Do not allow unsupervised children to play near the scooter while the batteries are
charging.
Removal of grounding prong can create electrical hazard. If necessary, properly
install an approved 3-pronged adapter to an electrical outlet having 2-pronged
plug access.
Do not connect an extension cord to the AC/DC converter or the battery charger.
Indicates flammable material. Do not expose to heat sources such as open flame
or sparks. Do not transport batteries with flammable or combustible items.
Avoid exposure to rain, snow, ice, salt, or standing water whenever possible.
Maintain and store in a clean and dry condition.
Do not remove anti-tip wheels.
Keep your hands away from the tires when driving. Be aware that loose fitting
clothing can become caught in the drive tires.
Do not engage freewheel mode on an incline.
Do not engage freewheel mode on a decline.
Battery capacity label
Battery capacity label

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3. SAFETY GUIDELINES
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3.4 Modification
Do not modify, remove, disable, or add any parts, features, or functions on your mobility scooter.
Journey Health & Lifestyle offers a wide variety of accessories for your mobility scooter to help
accommodate your needs.
WARNING –Do not modify your mobility scooter in any way; doing so will
void the warranty.
3.5 Safety Check
ATTENTION –Inspect the following components before each use:
•Electrical connections and wire harness –secure and free from corrosion
•Batteries –fully charged and free from corrosion
•Brake –check to make sure the electromagnetic brake is functioning
•Folding system –ensure the scooter is fully folded out before use
•The condition of the tires –make sure they are not damaged or excessively worn
If you notice a problem please contact Journey Health & Lifestyle Customer Service
for assistance.
3.6 Weight Capacity
This mobility scooter is designed and produced solely to transport one person with a maximum
weight of 300 lbs. It is not designed to transport goods or objects or used in a manner other than the
transport previously described.
WARNING –Exceeding the maximum weight capacity will void your warranty.
Journey Health & Lifestyle will not be held responsible for injury or damages resulting
from failure to observe weight capacities.
3.7 Transporting Your Scooter
When transporting your mobility scooter by vehicle, it should be securely stowed in the back of a
vehicle, truck or car boot. Adjustable parts should be removed or properly secured during transport.
Iin order to ensure the safety of the user and to ensure that the mobility scooter is not damaged
during handling, only the following components should be lifted:
a. The handle of the rear shell. b. Steering column. c. Front bumper
Your mobility scooter is suitable for land and maritime transport.
WARNING – Do not sit in your mobility scooter while in a moving vehicle.

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3.8 EMI Information
Electromagnetic interference (EMI) tests have been shown to produce adverse effects on the
performance and control of electrically powered mobility devices.
EMI can be produced from different sources such as cellular phones, two-way radios, radio stations,
television stations, amateur radio transmitters (HAM), wireless computer links, microwave signals,
paging transmitters, and transceivers used by emergency vehicles.
The EMI waves can cause unintentional movement of the scooter or damage to the controller. Every
electrically-powered mobility device has a resistance to EMI. The higher the resistance level, the greater
the protection. The intensity of the interference can be measured in volts per meter, V/m.At this
time, current technology is capable of achieving an immunity level of 20 V/m, which provides protection
from more common sources of EMI. Your scooter, with no modifications, has an immunity level of 20
V/m.
EMI becomes more intense as you move closer to the source. The EMI produced from hand-held radios
is of special concern. It is possible to unintentionally bring high levels of EMI very close to the
scooter’s control system, affecting your movement and braking. The warnings listed below are
recommended to prevent possible interference with the control system of your scooter.
WARNING –Do not operate hand-held transceivers such as CB (citizens band) radios,
or turn on personal communication devices, such as cellular phones, while the
scooter is powered on.
WARNING –Drive your mobility scooter straight up or down an incline, never
backward. Erratic movements or back and forth patterns may increase the chance
of tipping. Changes in inclines.
WARNING –Be aware of nearby transmitters, such as radio or television stations, and
avoid close.

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4. YOUR PRODUCT
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4. Your Product
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The Journey Adventure mobility scooter is easy to operate and is primarily intended for indoor use. It is
foldable, which makes it very compact to store or transport. The following picture shows all parts that are
relevant for the user/driver. In the operation and maintenance section, these parts are described if applicable.
1. Operating console
2. Handgrip
3. Steering column
4. Battery package
5. Front wheel
6. Footplate
7. Seat & Back
8. Free-wheel lever
9. Rear wheel / drive wheel
4.1 Manual Freewheel Lever
The scooter can be pushed in freewheel mode
1. Locate the manual freewheel lever at the top right of the rear frame.
2. Push forward on the manual freewheel lever to disable the drive system and the brake system. You
may now push your scooter.
3. Push the manual freewheel lever rearward to reengage the drive and the brake systems; this takes
your scooter out of freewheel mode.
WARNING –Before placing your scooter into or taking it out of freewheel
mode, remove the key from the key switch. Never sit on a your scooter when it is in
freewheel mode. Never put a your scooter in freewheel mode on any incline.
When your scooter is in freewheel mode, the braking system is disengaged.
•Disengage the drive motors only on a level surface.
•Ensure the key is removed from the key switch.
•Stand to the side of the scooter to engage or disengage freewheel mode.
•Never sit on a Travel Scooter to do this.
•After you have finished pushing your Travel Scooter, always return it to the
drive mode to lock the brakes.
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Figure 1. Important parts

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4. YOUR PRODUCT
Virgo
2022-06
4. Your Product
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1. Battery condition meter
2. Throttle control lever
3. Key switch
4. Speed adjustment dial
5. Horn
4.2 Battery Condition Meter
When the key is fully inserted into the key switch,the meter indicates approximate battery
strength. For further information on the battery condition meter, see 9. “Batteries and Charging.”
4.3 Throttle Control Lever
This lever allows you to control the forward and reverse speed of your scooter up to the
maximum speed you preset with the speed adjustment dial.
•Place your right hand on the right handgrip and your left hand on the left handgrip.
•Use your right thumb to push the right side of the lever to disengage your scooter’s brakes and
move forward.
•Release the lever and allow your scooter to come to a complete stop before pushing the other
side of the lever to move in reverse.
•When the throttle is completely released, it automatically returns to the center “stop” position and
engages your scooter’s brakes.
4.4 Key Switch
•Insert the key into the key switch to power up (turn on) your scooter.
•Pull the key out of the key switch to power down (turn off) your scooter.
•Although the key can be left in the key switch when the scooter is powered down,
we recommend removing it to prevent unauthorized use of your scooter.
4.5 Speed Adjustment Dial
This dial allows you to preselect and limit your scooter’s top speed.
•The image of the bird represents the slowest speed setting.
•The image of the airplane represents the fastest speed setting.
4.6 Horn Button
This button activates a warning horn. Your scooter must be turned on for the horn to be
operational.
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Figure 2. Operating console

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5. OPERATION
Virgo
2022-06
5. Operation
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5.1 Before getting onto your travel scooter
•Have you fully charged the batteries? See 9. “Batteries and Charging.”
•Is the manual freewheel lever in the drive (rearward) position? Never leave the manual freewheel
lever in the forward position unless you are manually pushing your scooter.
•Ensure the air temperature is between -13ºF to 122ºF.
•Ensure the air humidity is between 30% to 70%.
5.2 Getting onto your scooter
1. Make certain that the key is removed from the key switch.
WARNING –Never attempt to get on or off without first removing the key. This will
prevent the scooter from moving if accidental throttle control lever contact is made.
2. Stand at the side of your scooter.
3. Disengage the seat rotation lever and rotate the seat until it is facing you.
4. Make certain that the seat is secured into position.
5. Position yourself comfortably and securely in the seat.
6. Disengage the seat rotation lever and rotate the seat until you are facing forward.
7. Make certain that the seat is secured into position.
8. Make certain that your feet are safely on the floorboard.
5.3 Pre-Ride Adjustment and check
•Is the seat at the proper height? See 6. “Comfort Adjustments.”
•Is the seat secured into place?
•Is the tiller in a comfortable setting and secured into place? See 6. “Comfort Adjustments.”
•Is the key fully inserted into the key switch?
•Does the scooter’s horn work properly?
•Is your proposed path clear of obstacles?
•Have you planned your route to avoid adverse terrain and as many inclines as possible?
5.4 Operating your scooter
WARNING –The following can adversely affect steering and stability
while operating your scooter:
•Holding onto or attaching a leash to walk your pet.
•Carrying passengers (including pets).
•Hanging any article from the tiller.
•Towing or being pushed by another motorized vehicle.
WARNING –Keep both hands on the tiller and your feet on the floorboard at
all times while operating your scooter. This driving position gives you the most
control over your vehicle.
•Set the speed adjustment dial to your desired speed.
•Press your thumb against the appropriate side of the throttle control lever.
•The electromechanical disc park brake automatically disengages, and the scooter
accelerates smoothly to the speed you preselected with the speed adjustment dial.
•Pull on the left handgrip to steer your scooter to the left.

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5. OPERATION
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2022-06
5. Operation
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•Pull on the right handgrip to steer your scooter to the right.
•Move the tiller to the center position to drive straight ahead.
•To stop, slowly release the throttle control lever. The electronic brakes will automatically engage
when your scooter comes to a stop.
NOTE: Your scooter’s reverse speed is slower than that of the forward speed you preset with the
speed adjustment dial.
5.5 Power Down Timer Feature
Your scooter is equipped with an energy-saving automatic power-down timer feature designed to
preserve your scooter’s battery life. If you mistakenly leave the key in the key switch and in the
“on” position but do not use your scooter for approximately 15 minutes, the scooter’s controller
shuts down automatically.
If the power down timer feature takes effect, perform the following steps to resume normal operation.
1. Remove the key from the key switch.
2. Reinsert the key and power up your scooter.

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6. COMFORT ADJUSTMENT
Virgo
2022-06
6. Comfort Adjustment
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6.1 Delta tiller And Rear-View Mirrors Adjustment (Optional)
Figure 3. Delta tiller And Rear-View Mirrors
It is possible to adjust the rear-view mirrors:
1. Move the cap ③ upwards.
2. Loosen the mirror screw.
3. Grasp the tube ②gently.
4. Rotate the tube ② and put the mirror ①in the desired position.
6.2 Tillers Angle Adjustment (Optional)
Figure 4. Tiller Adjustment Knobs
Tiller option 1: The Tiller is held in place by a knob. It supports only two states, includes vertically
locked and unlocked. It has no angle adjustment function.
•Take the knob out of position of the hole of tiller to remove the fixation to fold the scooter.
•Hold tiller to maximum height and release the knob. It will automatically return to the tiller hole to
secure the tiller.
Tiller option 2: The Tiller is held in place by a knob. It supports multi-angle adjustment. Height can be
adjusted according to user requirements.
•Turn the knob counterclockwise to remove the fixation to fold the scooter.
•Hold tiller to proper height and turn knob clockwise to secure tiller.
Option 2
Option 1
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6. COMFORT ADJUSTMENT
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2022-06
6. Comfort Adjustment
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WARNING –Remove the key from the key switch before adjusting the tiller or the
seat. Never attempt to adjust the tiller or the seat while the scooter is in motion.
ATTENTION –In order to fully lower the tiller, you must first remove the seat
and battery pack. Remove the seat by pulling it straight up and off of the scooter.
6.3 Seat Rotation Adjustment
The seat rotation lever, located on the right side of the
seat base, secures the seat into several positions.
See figure 5.
1. Pull up on the seat rotation lever to disengage the
seat.
2. Rotate the seat to the desired position.
3. Release the lever to secure the seat into place.
6.4 Armrest Width Adjustment
The armrest width can be adjusted inward or outward.
1. Loosen the armrest adjustment knobs.
2. Slide the armrests in or out to the desired width.
3. Tighten the armrest adjustment knobs.
Figure 5. Seat Adjustments
ATTENTION –Pivot the armrests upward to aid in getting onto and off
your scooter.
6.5 Seat Height Adjustment
The seat can be repositioned to different heights.
See figure 6.
1. Remove the seat and battery pack from your
scooter.
2. Use the attached ring to pull and remove the detent
pin from the lower seat post.
3. Raise or lower the upper seat post to the desired
seat height.
4. While holding the upper seat post at that height, align
the adjustment holes of the upper and lower seat
posts.
5. Fully insert the detent pin.
6. Replace the battery pack and seat.
Figure 6. Seat Height Adjustment
Identification key
1.
Upper Seat Post
2.
Detent Pin
3. Lower Seat Post
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3
Identification key
1.
Armrest Adjustment Knobs
2. Seat Rotation Lever

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7. DISASSEMBLY AND ASSEMBLY
Virgo
2022-06
7. Disassembly And Assembly
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7.1 Disassembly
You can disassemble your scooter into several pieces: ① the seat, ② the rear frame, ③ the front
frame, ④ the basket, ⑤ the battery pack. No tools are required to disassemble or assemble your
scooter. Always disassemble or assemble your Travel Scooter on a level, dry surface with sufficient
room for you to work and move around—about 5 feet in all directions.
7.2 Disassembly Procedures
WARNING –Do not lift weight beyond your physical capability. Ask for
assistance when necessary while disassembling or assembling your scooter.
Figure 7. Disassembled Travel Scooter
1. Remove the seat by lifting it straight up and off scooter. If you encounter resistance when removing
the seat, disengage the seat rotation lever and swivel the seat back and forthwhile lifting up
on the seat.
2. Remove the battery pack by lifting the pack straight up and off scooter.
7.3 Frame Separation
ATTENTION –Before attempting assembly, tilt the rear half of the scooter
slightly back on the anti-tip wheels as shown in figure 8.
Figure 8. Frame Release Lever
Identification key
1. Seat
2.
Rear Frame
3.
Battery Pack
4.
Front Frame
5. Basket
Identification key
1. Frame Hook
2. Lower Frame Tube

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7. DISASSEMBLY AND ASSEMBLY
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2022-06
7. Disassembly And Assembly
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1. With the seat and battery pack removed (see Disassembly Procedures on previous page), lower
the tiller and tighten the tiller adjustment knob. See figure 4.
2. Lift up the frame release lever and move the front frame going forward until the front frame hooks
are no longer resting on the rear frame tube.
3. Slowly separate the two parts of the scooter. See figure 8.
7.4 Assembly
1. Use the front frame release lever to lift the front frame as you align the framehooks of the
front frame with the rear frame tube of the rear frame. See figure 8.
2. Once the frame hooks are over the rear frame tube, lower the front frame and pivot the rear frame
simultaneously. This will engage the frame lock-up automatically. See figure 8.
3. Raise the tiller and fully secure the tiller adjustment knob. See figure 4.
4. Reinstall the battery pack.
5. Reinstall the seat and rotate it until it is secured into place.