JVC VN-H657U User manual

HD IP PTZ CAMERA
OUTDOOR HD IP PTZ CAMERA
VN-H657U
VN-H657WPU
Mobile User Guide
When you are outside, you can refer to the instructions from your Android or iPhone.
http://manual3.jvckenwood.com/pro/mobile/global/
You can view the Mobile User Guide using the browser on your Android phone or
iPhone.
INSTRUCTIONS
Specifications and appearance of this
unit are subject to change for further
improvement without prior notice.
Please check the latest version of the
INSTRUCTIONS from the following
Mobile User Guide or download the
PDF from the URL below.
Thank you for purchasing this product.
Before operating this unit, please read the
instructions carefully to ensure the best
possible performance.
Please read the following before getting started:
For Customer Use:
Model No.
Serial No.
Enter below the Serial No. which is located
on the body.
Retain this information for future reference.
LST1528-001A
VN-H657U (A)
VN-H657U VN-H657WPU

Safety Precautions
.
1.
2.
IMPORTANT SAFEGUARDS
4. Unplug this appliance system from the
wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
5.
Do not use attachments not
recommended by the appliance
manufacturer as they may cause
hazards.
6. Do not use this appliance near water -
for example, near a bathtub,
washbowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming
pool, etc.
Read all of these instructions.
Save these instructions for later use.
7.
3. All warnings on the product and in the
operating instructions should be
adhered to.
Do not place this
appliance on an
unstable cart, stand,
or table.The
appliance may fall,
causing serious injury
to a child or adult, and serious
damage to the appliance. Use only
with a cart or stand recommended by
the manufacturer, or sold with the
appliance. Wall or shelf mounting
should follow the manufacturer’s
instructions, and should use a
mounting kit approved by the
manufacturer. An appliance and cart
combination should be moved with
care. Quick stops, excessive force,
and uneven surfaces may cause the
appliance and cart combination to
overturn.
.
8. Slots and openings in the cabinet and
the back or bottom are provided for
ventilation, and to insure reliable
operation of the appliance and to
protect it from overheating, these
openings must not be blocked or
covered. The openings should never
be blocked by placing the appliance
on a bed, sofa, rug, or other similar
surface.This appliance should never
be placed near or over a radiator or
heat register. This appliance should
not be placed in a built-in installation
such as a bookcase unless proper
ventilation is provided.
9.
This appliance should be operated
only from the type of power source
indicated on the marking label. If you
are not sure of the type of power
supplied to your home, consult your
dealer or local power company. For
appliance designed to operate from
battery power, refer to the operating
instructions.
10. For added protection for this product
during a lightning storm, or when it is
left unattended and unused for long
periods of time, unplug it from the wall
outlet and disconnect the antenna or
cable system. This will prevent
damage to the product due to lightning
and power-line surges.
11. Do not allow anything to rest on the
power cord. Do not locate this
appliance where the cord will be
abused by persons walking on it.
12. Follow all warnings and instructions
marked on the appliance.
13. Do not overload wall outlets and
extension cords as this can result in
fire or electric shock.
14.
Never push objects of any kind into
this appliance through cabinet slots as
they may touch dangerous voltage
points or short out parts that could
result in a fire or electric shock. Never
spill liquid of any kind on the appliance.
2Safety Precautions
Getting Started

.
15. Do not attempt to service this
appliance yourself as opening or
removing covers may expose you to
dangerous voltage or other hazards.
Refer all servicing to qualified service
personnel.
16.
a.
b.
c.
d.
e.
f.
Unplug this appliance from the wall
outlet and refer servicing to qualified
service personnel under the following
conditions:
17. When replacement parts are required,
be sure the service technician has
used replacement parts specified by
the manufacturer that have the same
characteristics as the original part.
Unauthorized substitutions may result
in fire, electric shock or other hazards.
18. Upon completion of any service or
repairs to this appliance, ask the
service technician to perform routine
safety checks to determine that the
appliance is in safe operating
condition.
When the power cord or plug is
damaged or frayed.
If liquid has been spilled into the
appliance.
If the appliance has been exposed
to rain or water.
If the appliance does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operating instructions as improper
adjustment of other controls may
result in damage and will often
require extensive work by a qualified
technician to restore the
appliance to normal operation.
If the appliance has been dropped
or the cabinet has been damaged.
When the appliance exhibits a
distinct change in performance -
this indicates a need for service.
.
CAUTION
FOR USA AND CANADA
CAUTION:
TO REDUCE THE RISK OF
ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR
BACK).
NO USER-SERVICEABLE PARTS
INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
The lightning flash with
arrowhead symbol, within an
equilateral triangle is
intended to alert the user to
the presence of uninsulated
“dangerous voltage” within
the product’s enclosure that
may be of sufficient
magnitude to constitute a
risk of electric shock to
persons.
The exclamation point within
an equilateral triangle is
intended to alert the user to
the presence of important
operating and maintenance
(servicing) instructions in the
literature accompanying the
appliance.
RISK OF ELECTRIC
SHOCK
DO NOT OPEN
Safety Precautions 3
Getting Started

.
Information for USA
This device complies with part 15 of the
FCC Rules. Changes or modifications
not approved by JVC KENWOOD could
void the user's authority to operate the
equipment.
This equipment has been tested and
found to comply with the limits for a
Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference
when the equipment is operated in a
commercial environment. This
equipment generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instruction manual, may cause
harmful interference to radio
communications. Operation of this
equipment in a residential area is likely
to cause harmful interference in which
case the user will be required to correct
the interference at his own expense.
This device complies with Part 15 of the
FCC Rules.
Operation is subject to the following two
conditions: (1)This device may not
cause harmful interference, and (2) this
device must accept any interference
received, including interference that
may cause undesired operation.
Due to design modifications, data given
in this instruction book are subject to
possible change without prior notice.
.
INFORMATION (FOR CANADA)
RENSEIGNEMENT (POUR CANADA)
This Class A digital apparatus
complies with Canadian ICES-003.
WARNING
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.
AVERTISSEMENT
POUR EVITER LES RISQUES
D'INCENDIE OU
D'ELECTROCUTION, NE PAS
EXPOSER L'APPAREIL A
L'HUMIDITE OU A LA PLUIE.
Cet appareil num rique de la Class A
est conforme á la norme NMB-003 du
Canada.
4Safety Precautions
Getting Started

.
Information for Users on Disposal
of Old Equipment
[European Union]
(Business users)
[Other Countries outside the
European Union]
This symbol indicates that the
electrical and electronic
equipment should not be
disposed as general household
waste at its end-of-life. Instead,
the product should be handed
over to the applicable collection
point for the recycling of
electrical and electronic
equipment for proper treatment,
recovery and recycling in
accordance with your national
legislation. By disposing of this
product correctly, you will help
to conserve natural resources
and will help prevent potential
negative effects on the
environment and human health
which could otherwise be
caused by inappropriate waste
handling of this product. For
more information about
collection point and recycling of
this product, please contact
your local municipal office, your
household waste disposal
service or the shop where you
purchased the product.
Penalties may be applicable for
incorrect disposal of this waste,
in accordance with national
legislation.
If you wish to dispose of this product,
please visit our web page
http://www.jvc.eu to obtain information
about the takeback of the product.
If you wish to dispose of this product,
please do so in accordance with
applicable national legislation or other
rules in your country for the treatment of
old electrical and electronic equipment.
Attention:
This
symbol is
only valid
in the
European
Union.
.
Dear Customer
This apparatus is in conformance with
the valid European directives and
standards regarding electromagnetic
compatibility and electrical safety.
European representative of
JVC KENWOOD Corporation is:
JVC Technical Services Europe GmbH
Postfach 10 05 04
61145 Friedberg
Germany
This installation should be made by a
qualified service person and should
conform to all local codes.
This installation shall be in accordance
with the National Electrical Code
ANSI/NFPA 70.
The unit is to be powered by a Listed
Class 2 power supply or using the PoE
Plus.
The AC 24V power supply should
conform to the following: Class 2 only
(For USA), isolated power supply only
(For Europe and other).
Any Mention in this manual of Alarm
inputs/outputs have not been evaluated
by UL to be used for Burglar Alarm
Functionality.
Sehr geehrter Kunde, sehr geehrte
Kundin, dieses Gerät stimmt mit den
gültigen europäischen Richtlinien und
Normen bezüglich elektromagnetischer
Verträglichkeit und electrischer
Sicherheit überein.
Die europäische Vertretung für die
JVC KENWOOD Corporation ist:
JVC Technical Services Europe GmbH
Postfach 10 05 04
61145 Friedberg
Deutschland
0
0
0
WARNING (FOR EUROPE):
This is a Class A product. In a domestic
environment this product may cause
radio interference in which case the
user may be required to take adequate
measures.
Safety Precautions 5
Getting Started

Consult your dealer as special
technique is required when
installing this product. Ensure that
the fixing screws or nuts are
tightened securely, otherwise, the
unit may fall off.
Mounting to a firm place
As the unit contain parts rotating at high
speed, mount it on a firm place with
sufficient strength to support the
vibration and weight of the unit.
Mass : Approx. 2.0 k g (VN-H657U)
Approx. 5.6 k g (VN-H657WPU)
If the strength is weak, the vibration will
cause fuzzy images on the monitor
screen. In the worst scenario, the
camera may even fall off and hit
somebody, resulting in serious
accidents.
Mount the camera correctly
Make sure to use the ceiling mount
section. (VN-H657U)
Be sure to connect the fall prevention
wire and tighten the fixing screws or
nuts securely.
Using the correct power and voltage
To supply power to this product, make
use of AC 24 V 50 Hz/60 Hz or PoE Plus
(IEEE802.3at Type2). Make use of the
correct voltage.
Be sure to use an AC 24 V supply that is
isolated from the primary power supply
circuit.
Supplying a power beyond the rated
value may result in failures, smoke or fire.
If the camera breaks down, turn off the
power and contact your dealer
immediately.
When a power beyond the rated value is
supplied, the internal components may
be damaged even if no abnormality is
found on the appearance and operation
of the camera. Please contact your
dealer immediately for servicing
(charged separately).
This unit is able to divert lightning
conduction to itself and the connecting
cables to a certain extent but this is not
100 % guaranteed. For installation
locations that are likely to suffer
lightning strikes, be sure to take
appropriate measures such as adding
arrestor to the connecting cables.
Inspect the unit regularly.
Screws may be loosened due to
vibration or deterioration of the
mounting section. Perform regular
inspections for loosened screws and
check whether there is any danger of
the unit falling off.
Do not hang on this product, shake it,
or hang objects over it. Applying an
excessive load may cause the product
to fall off and result in accidents.
Do not modify this product. It may result
in accidents.
Do not place any object inside the
product. Placing a metallic or
inflammable object may cause a fire or
shock hazard.
6Safety Precautions
Getting Started

Contents
Getting Started
Safety Precautions ............................................ 2
Contents ............................................................ 7
Features ............................................................ 8
Precautions ..................................................... 10
Accessories ..................................................... 13
Name of Parts .................................................. 14
VN-H657U ................................................... 14
VN-H657WPU ............................................. 16
Alarm Input/Output Signal ............................... 17
Camera Setting Requirements
Operating Environment ................................... 18
Network ........................................................... 18
Images ............................................................ 20
Settings Page .................................................. 20
Pages Available to Each User ......................... 21
Mounting the Camera
Installation and Connection Preparations
(VN-H657U) .................................................... 22
Mounting the Camera (VN-H657U) ................. 25
Installation and Connection Preparations
(VN-H657WPU) ............................................... 27
Mounting the Camera (VN-H657WPU) ........... 29
IP Address Settings
IP Address Setting Procedure ......................... 32
Step1 Set the IP Address of the Computer for
Configuring the Camera Settings ..................... 32
Step2 Internet Explorer Setting ........................ 33
Step3 Connecting the Camera to the Computer
......................................................................... 34
Step4 IP Address Setting for the Camera ........ 35
Setting Using Internet Explorer
How to Open the Settings Page ...................... 37
Built-in Viewer Menu List ................................. 37
[Basic Setting1] Page ...................................... 38
[Basic Setting2] Page ...................................... 39
[Advanced Settings] Page ............................... 41
[Camera] Page ............................................. 41
[Encoding] Page .......................................... 45
[Alarm] Page ................................................ 48
[Alarm Environment] Page ........................... 50
[FTP Recording] Page ................................. 52
[PTZ] Page ................................................... 54
[Auto Patrol] Page ........................................ 56
[Privacy Mask] Page .................................... 57
[Motion Detection] Page .............................. 59
[Tampering Detection] Page ........................ 60
[Network] Page ............................................ 61
[Protocol] Page ............................................ 62
[Multicast] Page ........................................... 64
[Time] Page ................................................. 65
[Password] Page .......................................... 66
[Maintenance] Page ..................................... 67
[Miscellaneous] Page ................................... 68
[Operation] Page .......................................... 68
[Settings] Page ............................................ 69
[Position List] Page ...................................... 69
[Patrol Settings] Page .................................. 70
List of Factory Defaults of Each Page .............. 71
Operation
Built-in Viewer Operation ................................. 74
Built-in Viewer Screen Configuration ............... 74
[Control] ........................................................... 76
[Image Settings] Settings ............................. 76
[PTZ Settings] .............................................. 78
[PTZ Control] ............................................... 81
[Viewer Setup] ................................................. 84
[Unicast] Settings ......................................... 84
[Multicast] Settings ....................................... 85
[On Screen Display] Settings ....................... 86
[Other] Settings ............................................ 87
Exiting Built-in Viewer ...................................... 87
Others
Troubleshooting .............................................. 88
Consumable Parts ........................................... 91
Appendix (Restrictions during Multi-encoding)
......................................................................... 92
Specifications .................................................. 95
Contents 7
Getting Started

Features
Support for PoE (Power over Ethernet)
Plus
This camera supports PoE Plus (IEEE802.3at Type
2) and enables power supply through a LAN cable.
*1 Make use of an AC 24 V power supply when
using the heater of VN-H657WPU.
*2 Use a hub or a power supply device that
supports PoE Plus (compliant with
IEEE802.3at Type 2). Power cannot be
supplied through a hub that supports PoE
(IEEE802.3af-compliant).
Dual Stream Full Frame Rate
Transmission
Streams with a frame size of 1920´1080 and 640
´480 can be distributed simultaneously at 30 fps.
Multi-encode
This product comes with a high-performance
encoder, which enables three encoding tasks to be
performed simultaneously.
Realizing a High Picture Quality
This product uses 2,000,000-pixel CMOS sensor
and 3D noise reduction to prevent the screen from
appearing grainy, thereby achieving high picture
quality in low illuminance.
It supports the 1080P (1920x1080) Full HD
resolution. In addition, output in the following
resolutions is also possible: Megapixel
(1280x960), HD720P (1280x720), D1 (720x480),
VGA (640x480), HVGAW (640x360), SIF
(352x240), QVGA (320x240)
Long Magnification Zoom Lens
The optical 18 times long magnification lens allows
you to conduct detailed monitoring. The high power
and large focal ratio F1.6 (WIDE edge) and bright
zoom lens realize 0.7 lux (AGC High, 50 %) high
sensitivity during color mode.
Equipped with High Precision High
Speed Rotation Platform
The direct drive rotation platform rotates at a high
speed of about 400 °/s both horizontally and
vertically, thus allowing the camera to move to the
preset positions quickly. As it does not have a
slowdown mechanism, it is very durable, has a high
stopping accuracy and can rotate smoothly even at
low speed.
Day/Night Surveillance
This product is equipped with an infrared filter
mechanism. During low illuminance such as
nighttime, switching the infrared filter to OFF will
switch the product to high sensitivity mode (B&W).
Use of “One-touch Lock Mechanism”
(VN-H657U)
It employs an original ““one-touch lock mechanism”
for easy attachment/detachment, making
installation and maintenance simple.
Privacy Mask function
This function allows you to blank out areas that you
do not wish to display in the location to be recorded.
Motion Detection Feature
This feature enables output of an alarm upon
detection of motion in the video image within preset
area. Pre-/post-recorded JPEG image files can be
sent to the FTP server by the alarm.
Support for Multicast
This product supports multicast, which enables
transmission of image data to multiple computers
on the network without lowering the frame rate.
HTTP-based API
This product comes with HTTP-based API. This
feature enables you to perform setting and control
via the network.
Equipped with Built-in Viewer Software
This product comes with a Built-in Viewer that
enables you to monitor camera images (JPEG or
H.264) on the computer. It can also be used to
configure the camera settings and control the
camera. It also employs a GUI for greater
user-friendliness.
Waterproof and Weatherproof Chassis
(VN-H657WPU)
This camera is equipped with a dust-proof and
drip-proof mechanism that prevents it from being
subject to rain, and therefore can be installed
outdoors. (IP66 specification)
* However, VN-H657U can only be used indoors.
Do not use them in an outdoor environment or
expose them to moisture.
8Features
Getting Started

How to read this manual
0In addition to the descriptions on the product and
ways to install the camera described in
INSTRUCTIONS (Installation/IP Address
Settings), this manual also contain descriptions
on setting using Internet Explorer as well as
operation of the Built-in Viewer.
0The supplied CD-ROM contains
“INSTRUCTIONS” (this manual), “API Guide”
(pdf), “JVC-VN-SearchTool”, “JVC-VN-IP
Settings Tool”, and “README” (txt).
0You can view the Mobile User Guide on an
Android or iPhone terminal from a remote
location. You can view the Mobile User Guide
using the browser on your Android phone or
iPhone. For more details, please visit the website
below
http://manual3.jvckenwood.com/pro/mobile/
global/
Symbols used in this manual
Note : States precautions to be taken during
operation.
Memo : States restrictions on the functions or use
of this equipment. For reference purposes.
A
: Indicates the page numbers or items to
refer to.
Contents of this manual
0Our company holds the copyright to this manual.
Any part or all of this manual may not be
reproduced without prior consent from the
company.
0Windows, Internet Explorer and ActiveX are
registered trademarks of Microsoft Corporation in
the U.S. and other countries.
0Intel Core is a registered trademark of Intel
Corporation in the U.S. and other countries.
0iPhone is a registered trademark of Apple Inc. in
the U.S. and other countries.
0Android is a registered trademark of Google Inc.
0QR Code is a registered trademark of Denso
Wave Incorporated.
0Product names of other companies described in
this manual are trademarks or registered
trademarks of the respective companies.
Symbols such as ™ , ® and © are omitted in this
manual.
0Design, specifications and other contents
described in this manual are subject to change for
improvements without prior notice.
0Screen displays in this manual may differ from the
actual ones.
0The features and settings unique to each model
are identified by the camera model and series
name.
Features 9
Getting Started

Precautions
Updated Information
0For the latest firmware version, please visit our
website.
(The latest firmware version can be found on the
Download page of V.NETWORKS.)
http://www3.jvckenwood.com/english/pro/
vnetworks/index.html
0For more details on firmware update, refer to the
Firmware item on the [Maintenance] page.
(A P67 [[Maintenance] Page] )
Storage and Operating Environment
0
VN-H657U is an indoor camera. It cannot be used
outdoors.
0
VN-H657U is a pendant mount camera. Be sure
to place the camera head horizontally. The
product will not work properly if it is tilted.
0
VN-H657WPU is specially designed to be
mounted on walls. Be sure to place the camera
head horizontally. The product will not work
properly if it is tilted.
0
Use of this product and cables connected to this
product at locations where strong electric waves
and magnetic waves are generated (e.g., near
radio, TV, transformer, monitor, etc.) may cause
noise interferences in the images or changes in
the color.
0
Inadequate heat ventilation may result in
malfunction of this product. Be sure not to block
vents around the product. This product
discharges heat from the surface of the main unit.
0
Do not install it at locations directly subjected to
cold air such as near the vents of air-conditioners
or at locations with high temperature.
Condensation may occur inside the dome cover.
0
Do not store in the following environments.
It might result in malfunctions or failure.
0
Locations beyond the allowable operating
humidity range of 20 %RH to 90 %RH.
(Condensation is not allowed)
0
Near equipment that emits strong magnetic
fields, such as transformers or motors.
0
Near equipment that emits radio waves, such
as transceivers and mobile phones.
0
Locations with excessive dust and sand.
0
Locations that are subject to vibration such as
inside the car or ship.
0
Locations prone to moisture such as window
side.
0
Locations subject to steam or oil, such as
kitchens.
0
Special environment, such as those with
combustible atmosphere
0
Locations that are subjected to radiation,
X-rays, salt attack or corrosive gases.
0
Locations where medicine is used such as
pools.
0
Hot or cold places that are beyond the
allowable operating temperature range
Allowable operating temperature (VN-H657U)
-10 °C to 50 °C
Allowable operating temperature (VN-H657WPU)
AC 24 V power supply : -40 °C to 55 °C
PoE Plus power supply : -10 °C to 55 °C
* When power is supplied to VN-H657WPU using
PoE Plus, the heater will not work. Use an AC 24
V power supply when using the camera in an
environment under -10°C.
0
When the power of the VN-H657WPU is turned
on in a low-temperature environment (-40 °C to
-20 °C), the camera cannot be accessed during
the interval (up to two hours) while the interior is
being heated up by the built-in heater. It is
therefore recommended that power be supplied
to the camera at all times when the surrounding
temperature is low.
0
VN-H657WPU is compliant with IP66, but this is
not a guarantee that it will not be subject to water
seepage in any type of environment.
Transportation
0Do not throw away the original box of the unit.
Keep it and use it for transporting the unit in
future.
0As the camera unit is of an easily rotatable
structure, secure the camera unit inside the
dome cover such that it does not rotate before
transporting. Otherwise, an error may occur
during camera operation.
AWith the lens facing the horizontal direction,
secure the lens unit with a tape.
BInsert cushioning material wrapped with air
caps (approx. 50 mm ´ 200 mm) at two
opposite sides of the camera.
0When attaching the ceiling mount section to the
camera unit before transporting, pull out the tip
of the fall-prevention wire to prevent it from being
caught between the camera and the ceiling
mount section. Otherwise, it may be difficult to
detach the ceiling mount section from the
camera. (VN-H657U)
For VN-H657U
.
Pull out the tip of the fall
prevention wire
Cushioning
material
Secure with
tape
10 Precautions
Getting Started

For VN-H657WPU
.
Secure with
tape
Transporting the Unit
0Remove the connecting cables when
transporting the unit.
0When transporting the unit, turn off the power of
the system.
0Pack the unit with cushioning material so as to
avoid shock when transporting.
0Handle the unit with care and do not subject it to
vibration or shock.
Copyright Protection
0With the exception of the user being the
copyright holder or when permission such as for
duplication has been granted by the copyright
holder, permission is required in principle for the
duplication, modification, or transmission of
copyrighted video and audio data.
Unauthorized duplication, modification, or
transmission of copyrighted material may
constitute a copyright infringement, and the user
may be liable to compensate for any damages.
When using copyrighted video/audio data, be
sure to check the license agreement of the
copyrighted material thoroughly.
When rights or rights holders are involved with
regard to the targeted duplicating subject,
permission may be required for shooting or
using (processing) it. Be sure to check the
licensing conditions thoroughly.
Copyright
0Please note that broadcasting materials
recorded with this camera for profit or for the
general public to watch may violate the author’s
rights protected under copyright law.
0Use of recorded materials without prior consent
from the author is forbidden under copyright law
except in limited, specific instances.
Maintenance
0
Turn off the power before performing
maintenance.
0
Wipe using a soft cloth.
Wiping with thinner or benzene may melt or tarnish
its surface. For tough stains, wipe using a cloth that
is dipped into a neutral detergent diluted with
water, followed by wiping with a dry cloth.
0
When the same position is monitored continuously
over a long period, the increased contact
resistance on the horizontal rotation section may
cause noise interferences in the images and
operation from the computer may become
unstable. As such, this product is equipped with
an auto cleaning function that performs cleaning
once a week.
Disclaimer
0The motion detection and tampering detection
features are not intended to prevent theft or fire.
Our company shall not be liable for any
inconveniences or failures that occur.
0We shall not be responsible for any losses
incurred in the event of privacy invasion caused
by the camera footages of this product.
Saving Energy
0If the camera is not to be used for a long time,
turn off the power of the system for safety and
energy conservation reasons.
Auto Focus
0
Auto Focus operation can be performed on this
product after the PTZ (pan/tilt/zoom) operation
stops.
For more details, refer to “Easy AF” on the [PTZ
Control] page.
(A P82 [ [PTZ Control] ] )
0
The Auto Focus function on this product may not
be able to achieve focus depending on the camera
setting, subject, and light condition. In this case,
please adjust the focus manually.
0
Objects which are difficult to be focused
automatically
0
When the brightness of the image plane is
extremely high (bright)
0
When the brightness of the image plane is
extremely low (dim)
0
When the brightness of the image plane is
constantly changing (for example, a blinking
light)
0
When there is almost no contrast
0
When there are repetitive vertical striped
patterns on the image plane
0
Auto Focus is difficult to set under the following
conditions
0
When sensitivity is increased with AGC and the
screen is grainy
0
When there is less movement on the screen
due to the Sense Up function.
0
When there is no clear contour in electronic
zoom
Precautions 11
Getting Started

Zoom Operation
0The following phenomena are the results of the
built-in lens performance and are not
malfunctions.
0When manual operation or preset is selected,
focus moves slightly after the zoom operation
has stopped near the TELE edge.
0Manual zoom operation is not smooth.
0When Preset is selected, the camera
becomes out of focus for an instant during
zooming.
Others
0This camera will perform the initial operation of
pan/tilt/zoom upon powering on. It takes about
90 seconds before the initial operation starts.
This is not a malfunction.
0Do not subject the lens to strong light source
such as sun rays. This may cause the equipment
to malfunction.
0This camera comes with a built-in AGC circuit.
The sensitivity increases automatically at a dark
place and noise may become noticeable on the
screen. This is not a malfunction.
0While AGC is activated, if a transceiver which
causes strong electromagnetic wave is used
near the camera, the picture may suffer from
beat. Please use the camera more than three
meters away from such transceivers.
0When this camera is used in the White Balance
“ATW-Narrow”, “ATW-Wide” or “ATW-Full”
(automatic adjustment) mode, the color tone
may differ slightly from the actual color due to
the principle of the automatic color temperature
tracking white balance circuit. This is not a
malfunction.
0If a high brightness object (such as a lamp) is
shot, the image on the screen may have white
vertical tailings. This phenomenon (smear) is
characteristic of solid-state image sensors and
is not a malfunction.
0Do not touch the dome cover with your hands.
Dirty covers will cause image deterioration.
0The dome cover may fog up due to the drastic
change of temperature when humidity is high.
0Noises from an external source may cause the
alarm to malfunction even when the alarm signal
cable used is within 50 m. In this case, move the
cable away from the noise source.
0Depending on the stop position and rotation
speed of the horizontal/vertical rotation
platform, the running sound of the rotation
platform’s motor may be heard, but this is not a
malfunction.
0When using multicast, make use of an
IGMPv2-compliant network switch.
0Some switching hubs of products that are
equipped with intelligent features may include a
broadcast/multicast suppression function.
Viewing of multicast images on this product may
fail if this function is enabled.
0The electronic shutter of this product is set to
“1/30” by default. For regions with a commercial
power supply frequency of 50 Hz, switch to
“Flickerless” during use under fluorescent lights
(excluding inverter lighting equipment) to
prevent flickers.
0The dark areas on the screen may appear grainy
or white spots may increase. When switching
between color and black-and-white images, the
brighter area on the screen is emphasized,
which may reduce the visibility. However, this is
not a malfunction.
0If the power supply voltage is momentarily cut
off or reduced due to lightning or turning on of
the air conditioner’s power, the image may be
disrupted or noise interference may occur.
0As the dome cover is of a semiglobular shape,
image distortion will occur at the hemispherical
edge. When the hemispherical edge of this unit
is masked and horizontal level is shot in a tilt
direction, the hemispherical edge will enter the
field angle. This may cause the upper edge of
the screen to become black and the focus
unclear. In this case, you can avoid shooting the
above area by using the Tilt Limit settings.
(A P55 [ Tilt Limit ] )
0When shooting objects with a luminance
difference or near a light source, ghost may
occur on the screen. This is a feature of the
dome cover and the built-in lens, and is not a
malfunction.
0In particular, manual and auto pan operation
near the TELE edge (telephoto side) may cause
the screen to vibrate (unsmooth rotation). This
is a feature of the motor and is not a malfunction.
0As long magnification lens is used in this
product, the focus may be unclear due to
temperature changes but this is not a
malfunction.
0Preset the focus under an environment with a
temperature closest to that in your actual usage.
If the temperature change is large and the focus
becomes unclear, preset the focus again before
using the product.
0If you sense that the focus has become unclear
due to temperature changes, use the Auto
Focus function or reset the focus manually.
0The time of the internal clock may be
significantly out of alignment if the power of the
product is turned off for a long time or when there
is prolonged power failure. If this occurs,
readjust the clock time.
(A P65 [[Time] Page] )
12 Precautions
Getting Started

0The fan inside this unit is a consumable part.
Replace the fan every five years. You can also
set the alarm trigger to notify on fan stoppage via
mail or TCP when the fan stops functioning for
some reasons.
(A P48 [[Alarm] Page] )
0If the fan stops functioning, turn off this unit and
consult your dealer.
0Before starting an important recording, be
sure to perform a test recording in order to
confirm that a normal recording is possible.
0We do not accept liability for the loss of a
recording in the case of it becoming
impossible to record due to a problem in the
video camera, VTR, hard disk recorder or
video tape.
0The motion detection and tampering
detection features are simple functions. They
cannot be used as a substitute for a security
alarm. JVC shall not be liable for any
inconveniences or damages caused in the
event of false detection or failure to detect by
these functions. We shall not be liable for any
inconveniences or damages caused as a
result of operational failure for alarm input/
output.
Accessories
Before mounting this product, please check to
ensure that all the following accessories and
attachments are available.
VN-H657U
0INSTRUCTIONS (Installation/IP Address
Settings): 1
0Warranty Card (for USA): 1
0Template: 1
0CD-ROM: 1
0Wire Clamp: 1
VN-H657WPU
0INSTRUCTIONS (Installation/IP Address
Settings): 1
0Warranty Card (for USA): 1
0CD-ROM: 1
0RJ-45 Conversion Connector: 1
0Silica Gel: 3
Precautions 13
Getting Started

Name of Parts
VN-H657U
Camera
.
D
E
G
B
C
F
A
ACamera fixing lock knob (x2)
This mounts the camera on the ceiling and
secures it so that it does not fall.
BCable cover
To pull the cables from the side and mount the
camera, remove the cover.
(A P24 [Pulling out the cables from the side] )
C[MAC address] indication
The MAC address is a unique physical address
of the product. This address cannot be altered.
DFall prevention wire
Attach it to the “fall prevention wire fixing
bracket N” of the ceiling mount section.
ELens (camera module)
You cannot replace the lens alone.
FCamera head
GDome cover
The dome cover is a delicate object. Handle it
with care.
Note :
0Do not peel off the protective sheet which is
attached at shipment, until the dome cover is
mounted on the main unit.
14 Name of Parts
Getting Started

Ceiling mount section
.
I
K
H
JM
N
L
H
O
Reverse side
Terminal
HFixing holes (x3)
This hole is for mounting the ceiling clamping
bracket to the ceiling or the ceiling recessed
bracket (WB-S685U: Sold separately).
I[AC24VHINPUT] AC 24 V input terminal
For connecting to AC 24 V power.
(A P23 [Connect the power cable.] )
J[10BASE-T/100BASE-TX] LAN cable
connection terminal
For connecting the unit to the network.
It supports PoE Plus (IEEE802.3at Type 2) and
enables you to use this camera without having
to connect to a power supply using a power
cord.
(A P23 [Connect the LAN cable.] )
KAlarm signal terminal (8-pin)
For connecting the alarm signal cable.
(A P17 [Alarm Input/Output Signal] )
(A P24 [Connect the alarm signal cable to the
alarm signal terminal.] )
List of Alarm Signal Terminal Signals
Pin Number Signal Name
1 INPUT1
2 INPUT1 COM
3 INPUT2
4 INPUT2 COM
5 OUTPUT1
6 OUTPUT1 COM
7 OUTPUT2
8 OUTPUT2 COM
LFall prevention wire (for ceiling) mounting hole
Mount a fall prevention wire (for ceiling) from the
ceiling slab or channel to this hole to prevent the
camera from falling.
Memo :
0The fall prevention wire (for ceiling) is not
supplied.
MWire clamp fixing hole
This is used to bundle wires.
NFall prevention wire fixing bracket
This is for attaching the “fall prevention wire D”
of the camera.
OCamera connection terminal (female)
For connecting to the connection terminal
(male) of the camera.
Name of Parts 15
Getting Started

VN-H657WPU
.
A
B
C
D
EA
FH
I
J
K
L
G
ACamera securing hole (x4)
This hole is used for mounting the camera on
the wall.
BCable connecting hole, cap
Remove the cap and pull out the cables from
this hole for connection.
(A P28 [Remove the cable connection cap.] )
CFall prevention wire
Connects the camera to the wall. Secure the
camera tightly to the anchor bolts used to mount
the fall prevention wire on the wall.
(A P29 [Mount the fall prevention wire.] )
DAC 24 V power cable
For connecting to AC 24 V power.
(A P29 [Connect the power cable.] )
EAlarm signal cable (8 pcs)
This cable is for alarm input and alarm output.
(A P30 [Connect the alarm signal cable.] )
List of Alarm Signal Cable Signals
Cable color Signal Name
Brown Input 1
Red Input 1 (COM)
Orange Input 2
Yellow Input 2 (COM)
Green Output 1
Blue Output 1 (COM)
Purple Output 2
Gray Output 2 (COM)
FLAN cable
For connecting the unit to the network.
It supports PoE Plus (IEEE802.3at Type 2) and
enables you to use this camera without having
to connect to a power supply using a power
cord.
(A P30 [Connect the LAN cable.] )
GHeater ON/OFF switch
This is the ON/OFF switch of the built-in heater.
The built-in heater prevents the dome cover
from fogging up and snow or frost from
attaching to the dome cover. When installing the
heater at an unrequired location, turn OFF the
switch of the heater. When it is set to ON, the
heater will be automatically controlled to adjust
the internal temperature to an appropriate level.
It is usually set to ON.
(A P27 [Installation and Connection
Preparations (VN-H657WPU)] )
HDome cover fixing screws (x4)
IDome cover
The dome cover is a delicate object. Handle it
with care.
Note :
0It is covered with a protective sheet during
shipment. Do not remove this sheet until
installation is complete.
J[MAC address] indication
The MAC address is a unique physical address
of the product. This address cannot be altered.
KCamera head
LLens (camera module)
You cannot replace the lens alone.
16 Name of Parts
Getting Started

Alarm Input/Output Signal
Alarm Input Signal
Connect to sensors such as infrared sensors, door
sensors, metal sensors and manual switches.
0To prevent noise from entering the internal
circuit, supply non-voltage contact signal to the
alarm input signal.
Memo :
0You can configure whether to set the alarm when
the contact is short (MAKE) or open (BREAK) in
the [Alarm] page of the [Advanced Settings]
page.
(A P48 [[Alarm] Page] )
0You can configure whether to set the alarm when
the contact is short (MAKE) or open (BREAK) in
the [Alarm] page of the [Advanced Settings]
page.
For more details, refer to the “[Alarm] Page” in
“INSTRUCTIONS” of the supplied CD-ROM.
0Apply such that the alarm signal continues for at
least 500 ms. The alarm signal may not be
recognized if it is less than 500 ms.
Note :
0Do not supply voltage.
.
IN
COM
Rating
Low-level terminal current : 1 mA and below
High-level terminal voltage : 3.3 V
Alarm Output Signal
Connect to alarm devices such as alarm, indicator,
light or buzzer.
0Alarm output signal is an open collector output
insulated with photo coupler.
Memo :
0You can select whether to set the contact to
short (Make) or open (Break) during an alarm in
the [Alarm] page of the [Advanced Settings]
page.
(A P48 [[Alarm] Page] )
0You can select whether to set the contact to
short (Make) or open (Break) during an alarm in
the [Alarm] page of the [Advanced Settings]
page.
For more details, refer to the “[Alarm] Page” in
“INSTRUCTIONS” of the supplied CD-ROM.
Note :
0As this terminal is polarized, be sure to connect
it such that the voltage of the OUTPUT output is
higher than that of the COM output.
0It will be damaged if reverse voltage is supplied.
.
OUTPUT
COM
22
Rating
Max. applied voltage : DC 20 V
Max. driving current : 25 mA
Alarm Input/Output Signal 17
Getting Started

Operating Environment
Recommended Computer
Specifications
OS : Windows 7 Professional (SP1),
Windows XP Professional, or
Home Edition (SP3)
CPU : Intel Core i5 3 GHz or higher
Memory
capacity
: 2 GB and above
Free hard
disk space
: 512 MB or more
Display and
video card
: 1920 ´ 1080 pixels or higher, True
Color (24 or 32 bits) VRAM 1 GB
or more recommended
Web browser : Internet Explorer Version 8.0,
Version 9.0
Note :
0Operation is not guaranteed for web browser
other than the Internet Explorer versions stated
in the recommended PC specifications.
0The Built-in Viewer consists of a software
component called ActiveX. The ActiveX is
usually installed when the Built-in Viewer is used
for the first time. However, installation may be
rejected depending on the anti-virus software
settings. If this occurs, change the settings of the
anti-virus software.
0The camera image may not appear smooth at
times due to factors such as fluctuations in the
CPU and memory load, or network jitter. This is
not a malfunction.
The symptoms may improve when the camera
settings are changed.
(A P45 [[Encoding] Page] )
LAN Environment
010BASE-T/100BASE-TX network
interconnected using devices such as an
IEEE802.3-compliant switching hub.
0IEEE802.3at-compliant switching hub when
PoE plus is used
0IGMPv2-compliant network when multicast is in
use.
Network
0Ensure that there is sufficient network
bandwidth for the data volume to be sent out by
the camera. Do not send multicast stream that
exceeds the bandwidth. If the entire bandwidth
is used by the multicast stream, control of this
camera via the network may fail.
0Data volume to be sent by the camera varies
with the settings and number of distributions.
0The maximum bit rate for transmission is about
40 Mbps.
0Supports up to 20 clients at the same time.
Frame Rate and Frame Size
This products enables simultaneous encoding up
to three channels. However, the settable frame size
and frame rate combinations are subject to
restrictions.
For more details about restrictions on the
combination, refer to the following.
(A P92 [Appendix (Restrictions during
Multi-encoding)] )
Bit Rate of JPEG Stream
The JPEG file size per frame varies with the
encoding settings as well as the camera images.
When “AFS” is selected, encoding is performed
such that the target file size is the average size of
multiple JPEG images. When “VFS” is selected,
the quantization table during JPEG encoding will
be maintained, and the file size will increase/
decrease according to the camera images.
If the JPEG file size per frame is 120 KB, then the
total bit rate will be:
120 KB ´ 15 fps = 1800 KB/s = Approx. 14.4 Mbps
When “Multi-Encode” is selected, a different JPEG
file size can be set for each channel.
For example, when 2fps JPEG files with 30 KB file
size and 3fps JPEG file with 10 KB file size are
transmitted, then the total bit rate will be:
30 KB ´ 2 fps +10 KB ´ 3 fps = 90 KB/s = Approx.
0.72 Mbps
18 Operating Environment
Camera Setting Requirements

Bit Rate of H.264 Stream
You can select either the Variable Bit Rate (VBR)
or Constant Bit Rate (CBR) system for H.264
stream.
When the VBR system is selected, the bit rate
varies according to the condition of the camera
images. The VBR system delivers a stable picture
quality, but forecast of the bit rate is difficult. When
the CBR system is selected, encoding is performed
at a fixed bit rate regardless of the condition of the
camera images. The picture quality varies under
the CBR system, but the bit rate can be easily
forecast.
You can specify an estimated bit rate for both VBR
and CBR. (64 kbps to 8192 kbps)
H.264 Baseline cannot be set for multiple encoders
at the same time. Only one channel can be set with
a frame size of 1280´720 or lower and a bit rate of
1.5 Mbps or lower.
Insufficient Network Bandwidth
When there is insufficient bandwidth, the number
of JPEG frames (frame rate) that the client can
acquire will decrease. Delay will also occur in the
distribution of images. In the case of H.264, noise
interference may occur and playback may fail.
Network Delay
When the client acquires JPEG via TCP, the
camera will send out data while checking the ACK
from the client at the same time. For networks with
considerable delay, data cannot be sent out until
ACK is received, and therefore the frame rate will
drop. In the case of H.264, noise interference may
occur and playback may fail.
A decrease in the frame rate due to network delays
can be eliminated by receiving data via multicast.
Network Jitter
When there is considerable network jitter, delay
time may be prolonged and the image frame rate
may drop. In the case of H.264, noise interference
may occur and playback may fail.
Packet Loss
When acquiring images from camera via TCP,
packet loss may be recovered by TCP
transmission. When there is considerable delay in
the network, however, missing data may occur and
the image frame rate may drop. In the case of H.
264, noise interference may occur and playback
may fail.
When packet loss occurs during multicast sending
from camera, the image frame rate may drop. In the
case of H.264, noise interference may occur and
playback may fail.
List of Protocols and Port Numbers
Used by Camera
The camera uses the protocols and port numbers
listed below. Ensure that these ports are allowed
through the firewall when a firewall is to be installed.
Protocol/Port number Purpose of use
Source
TCP/80 JPEG/H.264 acquistion,
Web Settings page, API
TCP/554 RTSP
TCP/32040 Alarm distribution
Destination
TCP/ User-defined
number
Sending alarm
UDP/ User-defined
number
TCP/20, 21 FTP
TCP/25 Mail delivery
TCP/110 POP (Mail Delivery)
UDP/123 SNTP
UDP/161 SNMP
Operating Protocol
ONVIF
This camera supports ONVIF (Open Network
Video Interface Forum).
ONVIF is a forum that is standardizing surveillance
device network protocols.
Protocols for discovery of surveillance devices,
acquisition and modification of surveillance device
settings, and audio/video data transfer are
standardized under ONVIF.
The initial user name and password are set as
follows:
User Name : admin
Password : jvc
This camera fulfills the ONVIF Profile S.
Network 19
Camera Setting Requirements

Images
H.264 Profiles
The camera supports both the H.264 Baseline
Profile and H.264 High Profile standards.
High Profiles can maintain high image quality with
a low bit rate, but as the decoder needs to support
High Profiles, the processing load on the decoder
becomes heavier.
Compared to High Profiles, Baseline Profile offers
lower compression performance, but the
processing load on the decoder will be reduced.
Selecting High Profiles is recommended if the
decoder has sufficient processing ability.
Settings Page
Selection of Languages on Settings
Page
There is a radio button for selecting the language
at the right top corner of the setting pages, however
the language will be automatically set according to
the OS environment of your computer. If you select
“Japanese” while using an English-language OS, it
may not be correctly displayed because there is no
Japanese environment. Make sure to use the
setting page according to the language setting for
the OS of the computer in use.
0Fore more details on the Settings page, refer to
the following.
(A P37 [How to Open the Settings Page] )
.
Memo :
0Once you have set a language, all information is
displayed in the selected language after the next
startup.
20 Images
Camera Setting Requirements