KanexPro MP-SC-6E User manual

MP-SC-6E
Compact Scaler Switcher 6x1
All Rights Reserved
Version: MP-SC-6E_2016V1.0
User Manual

Compact Scaler Switcher 6x1
Preface
Read this user manual carefully before using this product. Pictures shown in this manual
is for reference only, different model and specifications are subject to real product.
This manual is only for operation instruction only, not for any maintenance usage.
Trademarks
Mentioned product model and logo are trademarks. Any other trademarks mentioned in
this manual are acknowledged as the properties of the trademark owner. No part of this
publication may be copied or reproduced without the prior written consent.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. It has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a commercial
installation.
Operation of this equipment in a residential area is likely to cause interference, in which
case the user at their own expense will be required to take whatever measures may be
necessary to correct the interference.
Any changes or modifications not expressly approved by the manufacture would void
the user’s authority to operate the equipment.

Compact Scaler Switcher 6x1
SAFETY PRECAUTIONS
To insure the best from the product, please read all instructions carefully before using
the device. Save this manual for further reference.
Unpack the equipment carefully and save the original box and packing material for
possible future shipment
Follow basic safety precautions to reduce the risk of fire, electrical shock and injury
to persons.
Do not dismantle the housing or modify the module. It may result in electrical shock
or burn.
Using supplies or parts not meeting the products’ specifications may cause damage,
deterioration or malfunction.
Refer all servicing to qualified service personnel.
To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this
product near water.
Do not put any heavy items on the extension cable in case of extrusion.
Do not remove the housing of the device as opening or removing housing may
expose you to dangerous voltage or other hazards.
Install the device in a place with fine ventilation to avoid damage caused by
overheat.
Keep the module away from liquids.
Spillage into the housing may result in fire, electrical shock, or equipment damage. If
an object or liquid falls or spills on to the housing, unplug the module immediately.
Do not twist or pull by force ends of the optical cable. It can cause malfunction.
Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to
the device before cleaning.
Unplug the power cord when left unused for a long period of time.
Information on disposal for scrapped devices: do not burn or mix with general
household waste, please treat them as normal electrical wastes.

Compact Scaler Switcher 6x1
Contents
1. Introduction.................................................................................................................1
1.1 Introduction to MP-SC-6E..................................................................................1
1.2 Features ............................................................................................................1
1.3 Package List......................................................................................................1
2. Panel Description........................................................................................................2
2.1 Front Panel........................................................................................................2
2.2 Rear Panel.........................................................................................................3
3. System Connection.....................................................................................................3
3.1 Usage Precautions............................................................................................3
3.2 System Diagram................................................................................................4
3.3 Connection Procedures.....................................................................................4
3.4 Application.........................................................................................................4
4. System Operations .....................................................................................................4
4.1 Front Panel Button Control................................................................................4
4.2 RS232 Control...................................................................................................6
4.2.1 Control Software Operation.....................................................................6
4.2.2 Basic Settings..........................................................................................6
4.2.3 RS232 Communication Commands ........................................................7
Notes:....................................................................................................................10
4.3 IR control.........................................................................................................10
4.4 Firmware Updating..........................................................................................11
5. Specification .............................................................................................................11
6. Panel Drawing ..........................................................................................................14
7. Troubleshooting & Maintenance ...............................................................................15
8. After-sales Service....................................................................................................16

Compact Scaler Switcher 6x1
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1. Introduction
1.1 Introduction to MP-SC-6E
MP-SC-6E is a compact 6x1 mini unit with 6 video inputs (4 HDMI, 2 VGA), 2 auxiliary
audio inputs (switched following VGA), 1 HDMI output and 3 audio outputs (1 dual-mono
analog audio, 1 3.5mm stereo audio, 1 optical audio).
MP-SC-6E switches VGA or HDMI/DVI input signal to HDMI output. Besides, the unit
up-scales VGA to HDMI output and supports resolution adjustment (6 types in total). It
bypass HDMI and provides comprehensive resolution capacities up to 4K& 1080p 3D.
The unit also supports RS232&IR control and EDID management.
1.2 Features
Control -- via Front panel buttons, RS232 commands and IR Remote
Switch -- select 6 input source to HDMI output
Scale –scale VGAto HDMI output, Output resolutions selectable to assure preferred
output, and supports various output resolutions, such as 1920x1200，1920x1080，
1360x768，1280x800，1024x768，1280x720
Support HDMI 1.4, 4Kx2K&1080P 3D, compliance with HDCP1.4.
Transmit 4Kx2K signal up to 15m.
Support EDID management
Two input switching modes: auto-switching or manual-switching
Intuitive indicator for power connect states & source selection & output resolution
selection
Support audio & video output management via OUTPUT BLACK button.
Support online software upgrading
Compact design for easy operation
Support power-off memory
Support hot plug
1.3 Package List
1 x MP-SC-6E
2 x Mounting ears (separate from MP-SC-6E)
4 x Screws
4 x Plastic cushions
1 x Power adapter (DC 5V 3A)
2 x 3-pin Pluggable terminal blocks (pitch:3.81mm)
1 x IR Receiver
1 x IR Remote (Cell battery is not included)

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1 x User manual
Notes：Confirm all the accessories are included, if not, please contact with the dealers.
2. Panel Description
2.1 Front Panel
No.
Name
Description
①
Power LED
Indicator for power status
Off when no power.
Constantly green when the system is in working.
Constantly red when the system is enter in standby.
②
Inputs LED
Constantly green when choosing the corresponding audio
source.
③
Auto-switching
LED
Constantly green when enter in auto-switching mode.
④
Output resolution
selection LED
Constantly green when choosing the corresponding output
resolution (Input is VGA).
⑤
SOURCE/AUTO
Audio source selection button: switching circularly
between HDMI1, HDMI2, HDMI3, HDMI4, VGA1,
VGA2. dial ◀to select the previous one, dial ▶to
select the next one.
Switching mode selection button ◀: Press and hold for
3 seconds or more to enter in auto-switching mode,
press and hold for 3 seconds or more again to enter in
manual-switching mode.
⑥
RESOLUTION/FW
UPDATE
Output resolution manual switching button for VGA
input: selection circularly among 1920×1200, 1920×
1080, 1360×768, 1280×800, 1024×768, 1280×
720.default resolution:1920×1080.
Firmware updating button: press and hold for 7 seconds
or more to enter in software updating procedure. All
LED blinking when the system is loading firmware
RESOLUTION
HDMI 1 HDMI 2 HDMI 3 HDMI 4 VGA 1 VGA 2 1280x800 1360x768 1920x10801280x7201024x768 1920x1200
AUTO /3s FW UPDATE/7s
AUTO SOURCE OUTPUT BLA CK

Compact Scaler Switcher 6x1
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⑦
OUTPUT BLACK
Press to switch on/off audio & Video output. All LED turn off
except power LED when switch off output.
Note: Pictures shown in this manual are for reference only, different model and
specifications are subject to real product.
2.2 Rear Panel
No.
Name
Description
①
INPUTS
HDMI: 4 HDMI/DVI video source input ports(embedded HDMI
audio format：PCM).
VGA: 2 VGA video source input ports.
AUDIO: 2 3.5mm stereo audio source input ports, switched
following the corresponding VGA.
②
OUTPUTS
HDMI: HDMI video output port.
3P AUDIO: Dual-Mono analog audio output port.
3.5mm AUDIO: stereo audio output port.
OPTICAL: optical audio output port.
③
Control
FIRMWARE: Type-AUSB port for updating firmware.
RS232: Serial port, 3-pin pluggable terminal block, connect
with control terminal (e.g. a PC) to control MP-SC-6E.
IR IN: connect to an IR Receiver, to receive IR signal send by
corresponding IR remote.
④
DC 5V
Connect to a DC 5V 3A power adapter.
Note: Pictures shown in this manual are for reference only, different model and
specifications are subject to real product.
3. System Connection
3.1 Usage Precautions
1) System should be installed in a clean environment that has a prop temperature and
humidity.
2) All of the power switches, plugs, sockets and power cords should be insulated and
safe.
3) All devices should be connected before power on.
INPUTS
HDMI 1 HDMI 2 HDMI 3 H DMI 4 VGA 2 AUDIO 2 HDMI OPTICAL DC 5V
OUTPUTS CONTROL
IR INRS232FIRMWARE
VGA 1 AU DIO 1
POWER
AUDIOAUDIO
Tx RxL R

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3.2 System Diagram
Figure 3- 1 Connection Diagram
3.3 Connection Procedures
Step1.Connect HDMI/DVI sources (e.g. DVD) to HDMI input ports of MP-SC-6E with
HDMI cables.
Step2.Connect VGAsources (e.g. DV Camera) to VGA input ports of MP-SC-6E with
VGA cables.
Step3.Connect sources to the AUDIO input ports of MP-SC-6E with audio cables.
Step4.Connect a HDMI display (e.g. HDTV) to HDMI output port of MP-SC-6E.
Step5.Connect audio amplifiers (e.g. speaker/earphone) to audio outputs of MP-SC-6E.
Step6.Connect a control device (e.g. PC) to the RS232 port of MP-SC-6E
Step7.Connect an IR Receiver（working voltage:5V）to the IR IN port of MP-SC-6E.
Step8.Plug DC 5V 3A power adapter to MP-SC-6E.
3.4 Application
MP-SC-6E has a good application in various occasions, such as computer realm,
monitoring, conference room, big screen displaying, television education, command &
control center and smart home etc.
4. System Operations
4.1 Front Panel Button Control
Front panel buttons can be used for source selections, output resolution adjusting, front
panel buttons management, software updating and output screen setting. (Please refer
to chapter 2.1).
DVD
HDMI/DVI Signal ：
AUDIO Signal ：
IR Signal ：
RS232 Signal ：
HDTV Speaker2
PC
IR Remote
MPSC6E
--
DV Camera
Speaker1 VGA Signal ：

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Here is the detail information for source selections:
There are 6 sources for choose in total, including HDMI1, HDMI2, HDMI3, HDMI4,
VGA1, VGA2. Video signals support auto-switching and manual-switching (factory
default). Press and hold for SOURCE/AUTO for 3 seconds or more to enter in
auto-switching/ manual-switching mode.
Manual-switching:
Dial ◀to select the previous source, dial ▶to select the next source.
Auto-switching:
In this mode, select input source via front panel button (◀▶) is not available, but
RS232 command and IR remote are able to switch mode. The auto LED turn green and
keep on.
The auto-switching mode abides by the following principles:
New input principle
Once detecting a new input signal, MP-SC-6E would switch to this new signal
automatically.
Rebooting device principle
MP-SC-6E have the ability of power-off memory. If the last switching mode is
auto-switching, once rebooted, MP-SC-6E will automatically enter auto-switching mode,
and then detect all inputs and memorize their connection status for future rebooting
using. If the last displayed signal is still available, MP-SC-6E will output the signal. If not,
the unit will detect all the inputs signals with priority from HDMI1 to VGA2. When
detected the first signal, it will transfer to output.
Signal removing principle
Once removing the current display signal, MP-SC-6E will detect all input signals with
priority from HDMI1 to VGA2. It will transfer the signal firstly detected to be available to
output devices
Operation Examples:
Connect HDMI2, HDMI4, and VGA2 ports with source devices, select HDMI4 to
outputs.
Press and hold for the front button SOURCE/AUTO for 3 seconds or more to enter
in auto-switching mode.
Connect HDMI3 with a source device, and then it will choose HDMI3 to output.
Remove the signal of HDMI3, MP-SC-6E will detect from HDMI1 to VGA2. And when
it detects that HDMI2 is available, it will choose HDMI2 to output.
Cut off the power of MP-SC-6E, then reboot. As the unit is in auto-switching mode, it
will choose HDMI2 to output.

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4.2 RS232 Control
Here we take the software CommWatch.exe as example.
4.2.1 Control Software Operation
Installation Copy the control software file to the computer connected with
MP-SC-6E.
Uninstallation Delete all the control software files in corresponding file path.
4.2.2 Basic Settings
Firstly, connect MP-SC-6E with an input device and an output device. Then, connect it
with a computer which is installed with RS232 control software. Double-click the
software icon to run this software. The icon is showed as below:
The interface of the control software is showed as below:
Please set the parameters of COM number, bound rate, data bit, stop bit and the parity
bit correctly, only then will you be able to send command in Command Sending Area.
Monitoring area, indicates
whether the command
sent works.
Command Sending area

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4.2.3 RS232 Communication Commands
Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none
Command
Function
Feedback Example
Switch Commands
50701%
Switch to HDMI 1 Input
Switch to HDMI 1
50702%
Switch to HDMI 2 Input
Switch to HDMI 2
50703%
Switch to HDMI 3 Input
Switch to HDMI 3
50704%
Switch to HDMI 4 Input
Switch to HDMI 4
50705%
Switch to VGA 1 input
Switch to VGA 1
50706%
Switch to VGA 2 input
Switch to VGA 2
50785%
Enable auto-switching
Auto Switching
50786%
Disable auto-switching
Manual Switching
Resolution Select Commands for VGA Input
50619%
Change the resolution to 1360X 768
Resolution: 1360x768
50620%
Change the resolution to1920X1200
WUXGA
Resolution: 1920x1200
50626%
Change the resolution to 1024X768 XGA
Resolution: 1024x768
50627%
Change the resolution to 1280X720 720P
Resolution: 1280x720
50628%
Change the resolution to 1280X800
WXGA
Resolution: 1280x800
50629%
Change the resolution to 1920X1080
1080P
Resolution: 1920x1080
Setup Commands
50604%
Lock the front panel buttons
Front Panel lock
50605%
Unlock the front panel buttons
Front Panel Unlock
502xx%
Set the brightness to xx (xx ranges from 0
to 99) for VGA input
Brightness: xx
503xx%
Set the contrast to xx (xx ranges from 0 to
99) for VGA input
Contrast: xx
504xx%
Set the saturation to xx (xx ranges from 0
to 99) for VGA input
Saturation: xx
505xx%
Set the sharpness to xx (xx ranges from 0
to 99) for VGA input
Sharpness: xx

Compact Scaler Switcher 6x1
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50607%
Adjust the color temperature for VGA
input
Color Temperature: xx
(xx= Cool/ Medium/ Warm/
User.)
50608%
Set the aspect ratio for VGAinput
Aspect Ratio: xx
(xx= 16:9/ 4:3/ auto/)
50614%
Set the picture mode for VGA input
Picture Mode: xx (xx=
dynamic/ standard/ mild/
user)
50615%
Set SM audio mode for VGAinput
Sound Mode: xx
Sound Mode: xx (xx=
standard/ music/ movie/
sports/ user)
50648%
Enable HDMI embedded audio output
Embedded Audio Output:
enable
50649%
Disable HDMI embedded audio output
Embedded Audio Output:
disable
50606%
Auto-adjust the input parameter for (VGA
only)
VGA Input Auto
50699%
Check the system version
Version Vx.x.x
50697%
Exit standby mode
Wake up!
50797%
Enter standby mode
Go to standby!
50698%
Software update
50617%
Reset to factory defaults
Factory Reset
50707%
Change the horizontal polarity to the
opposite,1 means positive polarity,0
means negative polarity
Hpolarity:0/1
50708%
Change the vertical polarity to the
opposite,1 means positive polarity,0
means negative polarity
Vpolarity:0/1
50769%
Read the EDID file( the file must be
named EDID.bin) to the flash from U flash
disk
50772%
Set the EDID date of all input ports:
bypass mode
EDID: bypass mode
50773%
Set the EDID date of all input ports:
1080P&PCM 2ch
EDID:1080P&PCM 2ch
50774%
Set the EDID date of all input
EDID:1080P&5.1ch

Compact Scaler Switcher 6x1
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ports:1080P&5.1ch
50775%
Set the EDID date of all input ports:
1080P 3D&5.1ch
EDID:1080P3d&5.1ch
50776%
Set the EDID date of all input ports:
1080i&PCM 2ch
EDID:1080i&PCM 2ch
50777%
Set the EDID date of all input ports:
4K&PCM 2ch
EDID:4K&PCM 2ch
50787%
Set the EDID date of all input ports: user
EDID:user
50653%
Switch off audio & video output
Output black: enable
50654%
Switch on audio & video output
Output black:disable
Switch to VGA2
Inquire Commands
50631%
Check the input source
Input: xx
50632%
Check the output resolution
Resolution: xx
50633%
Check the image mode
Picture Mode: xx
50634%
Check the audio mode
Sound Mode: xx
50635%
Check the image aspect ratio
Aspect Ratio: xx
50636%
Check the brightness
Brightness: xx
50637%
Check the contrast
Contrast: xx
50638%
Check the saturation
Saturation: xx
50639%
Check sharpness
Sharpness: xx
50640%
Check the color temperature
Color Temperature: xx
50652%
Check Digital audio output status
Embedded Audio Output:
enable/disable
50655%
Check video & audio output status
50655%
Black screen Disable/
Black screen Enable
50709%
Check the present resolution and polarity
1920x1080
Hpolarity:1
Vpolarity:0
50754%
Check the panel locked status
Front Panel Lock/UnLock
50778%
Inquire EDID s
EDID: xx
Adjustment Commands for VGA input
50670%
Move the image to left
Output Position Adjust X xx

Compact Scaler Switcher 6x1
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50671%
Move the image to right
Output Position Adjust X xx
50672%
Move the image up
Output Position Adjust Y xx
50673%
Move the image down
Output Position Adjust Y xx
50674%
Stretch left from left side (increase image
width)
Output Width Adjust xx
50675%
Pull right from left side (decrease image
width)
Output Width Adjust xx
50676%
Stretch upwards from top side (increase
image height)
Output Height Adjust xx
50677%
Stretch downwards from top
side(decrease image height)
Output height adjust xx
50678%
Enable screen output adjusting
Enter Output Position
Adjust
50679%
Disable screen output adjusting
Exit Output Position Adjust
Notes:
1 Please remember to end the commands with the ending symbol “%”.
2 EDID commands are for HDMI sources only.
3 The procedure of upgrading EDID data for user:
Step1.Copy the file (the file must be named EDID.bin) to the root directory of a USB
flash disk.
Step2.Plug the USB flash disk to the MP-SC-6E Firmware port on its rear panel.
Step3.Send command 50769% to read EDID data from U flash disk, then, send
command 50787% to update EDID.
4.3 IR control
The unit enables to use the IR remote to control it. Here is brief description of IR remote.

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①Standby button
Enter/ exit standby mode.
②Input channel selection buttons
Selection video source via pressing
corresponding button (audio switched following
the corresponding VGA).
③Auto button
Enter/ exit auto-switching mode.
④Resolution selection buttons
Select resolution via pressing corresponding
button.
⑤Output black button
Press to switch on/off Audio& Video output
4.4 Firmware Updating
MP-SC-6E supports firmware updating via USB flash disk. The procedures as follows:
Step1.Copy the file “MERGE.bin” to the root directory of a USB flash disk. (Make sure
the file is copied to the root directory for normal use. The “MERGE.bin” file is
provided/ authorized.
Step2.Plug the USB flash disk to MP-SC-6E FIRMWARE port on its rear panel.
Step3.Press the button “RESOLUTION/FW UPDATE” for 7 seconds or more to
update the firmware automatically. Or send command 50698% to update
software.
5. Specification
Video Input
Video Output
Input
4 HDMI, 2 VGA
Output
1 HDMI
Input
Connector
4 female HDMI (Type-A)
2 female VGA (15Pin)
Output
connector
1 female HDMI

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Video Signal
HDMI/DVI,VGA
Video Signal
HDMI
Resolution
HDMI: up to 4Kx2K
VGA: output resolution selectable
Standard
Compliant with VGA&DVI HDMI1.4, HDCP 1.4
Audio Input
Audio Output
Input
2 stereo audio for VGA
Output
1 Dual-Mono analog audio
1 stereo audio
1 optical audio
Input
Connector
1 3.5mm jack
Output
Connector
1 3-pin pluggable terminal
block (3.81mm)
1 3.5mm jack
1 SPF fiber connector
Control parts
Control
Ports
RS232, IR remote
Pin
configuration
2 = TX, 3 = RX, 5 = GND
Panel
Control
Front Panel Button
General
Power
Supply
DC 5V 3A
Power
Consumption
3.8（Max）
Dimension
(W*H*D)
W347 x H28 x D110 mm
Weight
0.63Kg
Temperature
0℃~ 50℃
Reference
Humidity
10% ~ 90%
Transmit
Distance
4Kx2K≤15m
Note: MP-SC-6E supports 4k&1080p 3D HDMI signal, please adopt quality HDMI
cables compliant with HDMI1.4 for reliable transmission when connecting

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Supported Input Resolutions
Format
Resolution
HDMI/DVI
800x600@60Hz, 800x600@72Hz, 800x600@75Hz, 1024x768@42Hz,
1024x768@60Hz, 1024x768@70Hz, 1024x768@75Hz,
1024x768@85Hz, 1152x864@75Hz, 1280x768@60Hz,
1280x768@75Hz, 1280x768@85Hz, 1280x960@60Hz,
1280x960@85Hz, 1280x1024@60Hz, 1280x1024@75Hz,
1280x1024@85Hz, 1365x1024@60Hz, 1365x1024@60Hz,
1600x1024@60Hz, 1600x1200@60Hz, 1600x1200@65Hz,
1600x1200@70Hz, 1600x1200@75Hz, 1600x1200@85Hz,
1680x1050@60Hz, 1792x1344@60Hz, 1856x1392@60Hz,
1856x1392@75Hz, 1920x1080@60Hz, 1920x1200@60Hz,
1920x1440@60Hz, 3840x2160@24Hz, 3840x2160@30Hz,
3840x2160@25Hz, 4096x2160@24Hz, 4096x2160@25Hz,
4096x2160@30Hz,
VGA
800x600@60Hz, 800x600@72Hz, 800x600@75Hz, 1024x768@60Hz,
1024x768@70Hz, 1024x768@75Hz, 1280x768@60Hz,
1280x768@75Hz, 1280x960@60Hz, 1280x1024@60Hz,
1280x1024@75Hz, 1365x1024@60Hz, 1365x1024@75Hz,
1600x1024@60Hz, 1600x1200@60Hz, 1600x1200@65Hz,
1600x1200@70Hz, 1600x1200@75Hz, 1680x1050@60Hz,
1792x1344@60Hz, 1920x1080@60Hz, 1920x1200@60Hz

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6. Panel Drawing
RESO LUTION
HDMI 1 H DMI 2 H DMI 3 HD MI 4 VG A1 VG A2 1280 x800 1 360x7 68 1920x 10801280 x7201024 x768 1920 x1200
AUTO/ 3s FW UPD ATE/7s
AUTO SO URCE OUTP UT BLA CK
INPUTS
HDMI 1 HDMI 2 HDM I 3 HDMI 4 VGA 2 AUD IO 2 HDMI OPTI CAL DC 5V
OUTPUTS CONT ROL
IR INRS23 2FIRM WARE
VGA 1 AUDI O 1
POWE R
AUDI OAUDIO
Tx RxL R
347 mm
28mm
110mm
76mm
13.5 mm

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7. Troubleshooting & Maintenance
Problems
Causes
Solutions
Power LED doesn’t
work or no response to
any operation
Fail connection of power
cord
Make sure the power cord
connection is normal
Power adapter doesn’t
suitable
Please replace the power
adapter with factory default
No output image on
display when switching
Fail or loose connection
Make sure the connection is
enable
Output image with
snowflake or ghost
Bad quality of the
connecting cable
Please replace high quality
cable.
Over the transmission
distance
please replace the proper
distance cable
Cannot control the
device via front panel
button
Front panel buttons are
locked
Send command 50605% to
unlock it
Cannot select source
via SOURCE/AUTO
buttons
In auto-switching mode
Press it and hold for 3 seconds
or more to enter in
manual-switching mode
Cannot control the
device by control
device (e.g. a PC)
through RS232 port
Wrong RS232
communication parameters
Type in correct RS232
communication parameters.
Broken RS232 port
Send it to authorized dealer for
checking.
Cannot control the
device via IR remote
The battery has run off.
Change for new battery.
The IR remote is broken.
Send it to authorized dealer for
repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and angle
and point right at the IR
receiver.
Cannot control the
device
The device has already
been broken.
Send it to authorized dealer for
repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.

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8. After-sales Service
If there appear some problems when running the device, please check and deal with the
problems reference to this user manual.
1) Product Limited Warranty: We warrants that its products will be free from defects
in materials and workmanship for three years, which starts from the first day the
product leaves warehouse (check the SN mark on the product).
Proof of purchase in the form of a bill of sale or receipted invoice must be presented
to obtain warranty service.
2) What the warranty does not cover:
Warranty expiration.
Factory applied serial number has been altered or removed from the product.
Damage, deterioration or malfunction caused by:
Normal wear and tear
Use of supplies or parts not meeting our specifications
No certificate or invoice as the proof of warranty.
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
Damage caused by force majeure.
Servicing not authorized.
Other causes which does not relate to a product defect
Delivery, installation or labor charges for installation or setup of the product
3) Technical Support: Email to our after-sales department or make a call, please
inform us the following information about your cases.
Product version and name.
Detailed failure situations.
The formation of the cases.
.
Remarks: For any questions or problems, please try to get help from your local
distributor.