
KCare AirComfort Deluxe User Manual 17
1. KCare Healthcare Solutions provides consumers with the following warranty in relation
to this Product, in addition to complying with the requirements of any relevant legislation,
including the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer
Guarantees Act 1993 in New Zealand (the Acts), except where a New Zealand consumer
acquires the Product for the purposes of a business. The benefits to the consumer given
by this warranty are in addition to other rights and remedies of the consumer under the
applicable Act.
2. In this warranty, we have used the following definitions:
(a) Form means a Warranty Claim Form issued by KCare Healthcare Solutions in respect
of Products.
(b) KCare Healthcare Solutions or our means KCare Healthcare Solutions Pty Ltd, ABN 47
159 431 099 of 836A Fifteenth Street, Mildura, Victoria, 3500.
(c) Products means the goods manufactured by KCare Healthcare Solutions (including
products manufactured by its contract manufacturers) set out in the table on the front
page;
(d) Material means a material or component used by KCare Healthcare Solutions in the
manufacture of the Products;
(e) Retailer means the authorised dealer of the Products from whom the Product was
purchased;
(f) Warranty Period means the period within which a defect must appear as set out in
the table on the front page, commencing from the date of purchase of the relevant
Product. If the Product or part (as the case may be) is repaired or replaced, there will be
no extension to the original warranty period; and
(g) Workmanship means the handling, assembly and manufacturing processes performed
by or on behalf of KCare Healthcare Solutions in order to manufacture the Products.
3. KCare Healthcare Solutions warrants that for the duration of the Warranty Period, all
Products will be free of faults arising from defects in Workmanship or Materials, on the
terms and conditions set out in this warranty.
4. KCare Healthcare Solutions undertakes that if during the Warranty Period any Product,
or any part of a Product, has failed to operate correctly due to faulty Workmanship or
defective Material, it will repair or replace the Product or part (as the case may be) free of
charge (excluding freight fees if applicable) provided that the following procedure is met:
(a) The consumer must contact the Retailer or KCare Healthcare Solutions upon
becoming aware of any defect to a Product. The consumer will then be provided with
a Form, which must be completed be the consumer and returned to KCare Healthcare
Solutions at the address, facsimile number or email address stated on the back page
together with satisfactory proof of purchase.
(b) KCare Healthcare Solutions will review the completed Form to determine whether there
is a defect, and if so KCare Healthcare Solutions agrees to (at its option) repair, replace
or supply equivalent goods, or pay the cost of any of those remedies to the consumer.
(c) If KCare Healthcare Solutions requests the return of the applicable Product or part,
the consumer will be responsible for the collection and freight costs of returning that
Product or part to KCare Healthcare Solutions.
(d) The consumer acknowledges that it is also responsible for the freight costs to deliver
any new Product or replacement part to it.
5. To the extent that the supply of Products is a supply to a consumer within the meaning of
the applicable Act, the consumer is entitled to consumer guarantees under the applicable
Act which KCare Healthcare Solutions does not exclude, restrict or modify. In all other
respects, and to the extent permitted by law, KCare Healthcare Solutions:
(a) Limits its liability for any non-excludable condition or warranty to rectifying any defect at
its option, as set out in paragraph 4(b); and
(b) Excludes liability (whether express or implied) of any nature whatsoever for any
consequential loss, damage or injury arising as a result of any fault in the Products.
6. This warranty does not extend to damage to Products which occurs during transit
or transportation, or which is caused by an abuse, accident or improper installation,
connection, use, adjustment or repair or use of goods otherwise than in accordance with
instructions issued by KCare Healthcare Solutions.
7. The warranty on Products is waived if any addition or attachment to the Products do not
have KCare Healthcare Solutions approval or are not sold as KCare Healthcare Solutions
products. The Products are designed to perform specific tasks under established test
loads and unauthorised attachments may produce stresses for which the design is not
appropriate.
8. The following applies to consumers who purchased a relevant Product in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Product Warranty Period
KCare | TUBALCO | R & R
All Products (Inc. all electrics) 12 Months
Upholstery 12 months
Shower Chairs, Stools & Toilet Seat Raisers (Zinc Treated products) 36 months structural
5 Years anti-corrosion (external tube only)
Shower Chairs, Stools and Toilet Seat Raisers (Aluminium products) 36 months structural
5 Years anti-corrosion (external tube only)
Shower Chairs, Stools and Toilet Seat Raisers (Stainless steel products) 36 months structural
5 years anti-corrosion
KERRY | OXFORD EME | EASYVET
General Equipment 36 months
KERRY
Manual Handling Equipment 24 months
Slings 12 months
AIRCOMFORT
Frame Compact Lift Chair 36 months
Frame Day Beds 36 months
Foam 36 months
Air Bags and Gas Struts 12 months
Castors 12 months
Fabric 12 months
MY COMFORT
MC100 & MC310 Frames 10 years
MC100 & MC310 Electrics 2 years
07 WARRANTY
WARRANTY AGAINST DEFECTS IN GOODS