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of faults arising from defects in Workmanship or Materials, on the terms and conditions set out in this
warranty.
4. K Care Healthcare Solutions undertakes that if during the Warranty Period any Product, or any part of
a Product, has failed to operate correctly due to faulty Workmanship or defective Material, it will repair
or replace the Product or part (as the case may be) free of charge (excluding freight fees if applicable)
provided that the following procedure is met:
(a) The consumer must contact the Retailer or K Care Healthcare Solutions upon becoming aware of
any defect to a Product. The consumer will then be provided with a Form, which must be completed
by the consumer and returned to K Care Healthcare Solutions at the address, facsimile number or
email address stated below together with satisfactory proof of purchase.
(b) K Care Healthcare Solutions will review the completed Form to determine whether there is a
defect, and if so K Care Healthcare Solutions agrees to (at its option) repair, replace or supply
equivalent goods, or pay the cost of any of those remedies to the consumer. To the extent that
the issue raised on the completed Form relates to the fabric, K Care Healthcare Solutions will
conduct an evaluation of the fabric before determining whether there is a defect.
(c) If K Care Healthcare Solutions requests the return of the applicable Product or part, the consumer
will be responsible for the collection and freight costs of returning that Product or part to K Care
Healthcare Solutions.
(d) The consumer acknowledges that it is also responsible for the freight costs to deliver any new Product
or replacement part to it.
5. To the extent that the supply of Products is a supply to a consumer within the meaning of the
applicable Act, the consumer is entitled to consumer guarantees under the applicable Act which
K Care Healthcare Solutions does not exclude, restrict or modify. In all other respects, and to the
extent permitted by law, K Care Healthcare Solutions:
(a) Limits its liability for any non-excludable condition or warranty to rectifying any defect at its option, as
set out in paragraph 4(b); and
(b) Excludes liability (whether express or implied) of any nature whatsoever for any consequential loss,
damage or injury arising as a result of any fault in the Products.
6. This warranty does not extend to damage to a Product which occurs during transit or transportation, or
which is caused by any abuse, accident or improper installation, connection, use, adjustment or repair or
use of goods otherwise than in accordance with instructions issued by K Care Healthcare Solutions.
7. The warranty on Products is waived if any addition or attachment to the Product does not have K Care
Healthcare Solutions approval or are not sold as K Care Healthcare Solutions products. The Product is
designed to perform specic tasks under established test loads and unauthorised attachments may produce
stresses for which the design is not appropriate.
8. The following applies to consumers who purchased a relevant Product in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Contact information
K Care Healthcare Solutions
836A Fifteenth Street
Mildura VIC 3500
Telephone 1300 783 783
Facsimile 1300 784 784
