KOBE CHX36 SQB-29 Series Troubleshooting guide

KOBE Range Hoods
CHX36 SQB-29 Series
Model No.
Under Cabinet:
CHX3630SQB-29 (30”)
CHX3636SQB-29 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of package(s).
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[e-mail] .
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS................................................................................................... 6
MAINTENANCE......................................................................................................................... 7
SPECIFICATIONS ..................................................................................................................... 8
MEASUREMENTS & DIAGRAMS.............................................................................................. 9
TROUBLE SHOOTING.............................................................................................................10
WARRANTY .............................................................................................................................11
WARRANTY INFORMATION FORM.........................................................................................13
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W IRING MUS T BE DONE BY A PROFESSION AL AND IN
ACCORD ANCE WI T H NATIO NAL A ND LOCAL E LECT R I CAL CODES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING:TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE
-
This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
-
KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING:TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
•SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREA AND CALL THE FIRE DEPARTMENT or 911.
•NEVER PICK UP A BURNING PAN – You May Get Burned.
•DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
•Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD –Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
CHX36 SQB-29 Series Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} 3-1/4” x 10” Rectangular Exhaust/ Vent Adapter
{E} 6” Round Vent Adapter (for vertical venting)
{F} Baffle Filters x 2 (30” hood)
x 3 (36” hood)
{G} Screws
{A}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
{B}
{C}
{D}
{E}
{F}
{G}

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1 (all calculations are in inches.)
- FOR UNDER THE CABINET -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top
to Hood Bottom (Minimum
26"to 30")
D = Height of Hood
E = Height of the Cabinet
SAFETY WARNING
HOOD MAY HAVE SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF REMOVING
ANY PARTS FOR INSTALLING, CLEANING, OR SERVICING.
BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR.
MAKE SURE TO PREVENT ANY DEBRIS FROM ENTERING THE VENT OPENING TO AVOID
DAMAGE OR MALFUNCTION.
UNDER CABINET INSTALLATION
**Installation videos available at www.koberangehoods.com**
1. Read any provided document(s).
2. Test the range hood by temporarily connecting to an outlet and turning ON the fan/lights.
3. If you run into any problems, contact KOBE Range Hoods.
4. The range hood has 3 exhaust options: top 6” round, top 3-1/4” x 10” rectangular, and rear 3-
1/4” x 10” rectangular. The range hood is factory set for vertical venting using round or
rectangular vent adapter.
5. Decide the location of the venting pipe from the hood to the outside. A straight, short vent run
will allow the hood to perform more efficiently. Try to avoid elbows, transitions, and long run as
much as possible as this may reduce the performance of the hood. Make sure that the duct
work leads to the outside.
Before Installation
Venting Requirements

5
6. It is recommended to use metal/aluminum duct/pipe with a uniform size (ex. 6” round pipe from
range hood to the outside).
7. If an elbow is necessary, a minimum of 12” straight run is necessary before the elbow.
8. Clearance is the distance between the cooktop and the bottom of the range hood. The
recommended minimum clearance is 26” and the maximum clearance is 30”.
9. It is important to install the hood at the recommended clearance. Installing too low could result
in damage and/or fire hazard while installing too high may result in reduced performance and
efficiency.
10. Remove any protective film off the hood, if any.
11. For installing under the cabinet with recessed bottom,
attach 4-inch wide wood filler strips (not included) on each
side (refer to figure 1).
12. Create access opening for electrical wires (refer to figure 2)
and hood exhaust under the cabinet.
13. If applicable, puncture the knockout holes on top of the
hood. It is recommended to use an electric drill with an
appropriate drill bit for steel to puncture the knockout holes.
14. Align the hood in the center of the cabinet. As an optional
step, you may position a flat-surfaced object below the hood
as a support. Alternatively, another person can temporarily
hold the hood.
15. Attach the screws through the knockout holes from the
bottom to the top. The best way is to do this in a diagonal
pattern: front left screw first then back right screw or vice
versa. Make sure all the screws are tightened and the hood
is secured before releasing hold/support.
16. Once the hood is attached to the cabinet, connect the pipe
onto the hood exhaust and secure the joint with duct tape.
Make sure that it is completely air tight.
17. Connect the range hood to an outlet.
18. If hardwired is desired, cut off the plug and connect three wires (black, white, green) to the
outlet wires and cap with wire connectors. Connect the wires according to color (ex: black to
black).
19. Before using, make sure that any accessories such as filters are properly installed where
applicable.
20. Test the range hood to see if it is working properly.
THIS RANGE HOOD MUST BE PROPERLY GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER FROM BEING SWITCHED ON ACCIDENTALLY.
Clearance
Hood Installation
Ductwork
Electrical Wire
Finish
Figure 1
Figure 2

6
3-Speed Electronic Touch Control
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while
cooking. Adjust speed as needed.
Power Control
Press the power button once to turn ON the range hood. To turn it OFF, press the power
control buttontwice rapidly. If the Three-Minute Delayis activated, pressthe power controlbutton
only once to turn it OFF.
Speed Control
The hood turns on at the highest fan speed. Press the decrease value button to decrease
the speed level. Press the increase value button to increasethe speed level. The speed level
has highest setting at F3 and lowest setting at F1.
Light Control
Press the light button to turn the LED lights ON/OFF.
Three-Minute Delay Power Off
While the fans are running, press the power button once to enter the Three-Minute Delay
mode. The digital display will then flash and the motor will turn off after 3 minutes. To cancel the
Three-Minute Delay mode, press the power button once. When the Three-Minute Delay mode is
entered, changing the speed level will not affect the countdown.
Clock Function
To enter clock setting, press and hold the power button while the motor is off. Press the
increase/decrease value button to adjust the hour. Press the power button again to enter minute
adjustment and press the increase/decrease value button to adjust the minute. The system will
automatically exit the clock setting mode after 3 seconds.
OPERATING INSTRUCTIONS

7
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of
the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of the
stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to hood
finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots. Use
dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES (Note: Baffle Filters are top rack dishwasher safe.)
MAINTENANCE

8
SPECIFICATIONS
MODEL / SIZE
Under Cabinet Application
CHX3630SQB-29 (30”)
CHX3636SQB-29 (36”)
MATERIAL
20-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
326W / 3A (30” , 36”)
NUMBER OF BLOWER
2
DESIGN
Seamless / Satin Finish
BLOWER TYPE
Twin Vertical Turbine Impeller
EXHAUST
Top:
6"Round (available only with a 6” Round Vent Adapter [provided])
3-1/4"x 10"Rectangular
Rear:
3-1/4"x 10"Rectangular
CONTROLS
Electronic Control (3-Speed) with LED Display
Three-Minute Delay Power Off
LIGHTS
3-watt LED light x 2 (30” , 36”)
HOOD DIMENSION
(W x D x H)
CHX3630SQB-29 29-1/2” x 11-13/16” x 6”
CHX3636SQB-29 35-7/16” x 11-13/16” x 6”
OPTIONAL ACCESSORIES
(W x D x H)
1) 30"Stainless Steel Back Panel
SSP30: 30"x 1/10"x 32"
2) 36"Stainless Steel Back Panel
SSP36: 36"x 1/10"x 32"
HOOD WEIGHT (lbs)
Net
Gross
CHX3630SQB-29 (30”)
28.0
33.0
CHX3636SQB-29 (36”)
30.0
38.0
SPEED
QuietMode™
Low
High
Air Capacity (CFM)
175
220
290
Sone* (dB)
1.0 (40)
1.8 (47)
2.5 (53)
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

9
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
MODEL NO.:
CHX3630SQB-29 (30”)
CHX3636SQB-29 (36”)
30” (Includes 2 baffle filters)
36” (Includes 3 baffle filters)

10
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on.
Make sure the circuit breaker and the unit’s
power is ON. Use a voltage meter to check
the power supply.
The wire connection is not secure.
Check and tighten wire connection.
The control unit and processor
board wirings are disconnected.
Check wire continuity from control unit to
processor board.
The control unit or processor board
is defective.
Replace the control unit or processor board.
Lights are
working, but
motor(s) is
not.
The motor(s) is defective.
Replace the motor.
The capacitor(s) is defective.
Replace capacitor(s).
The control unit or processor board
is defective.
Replace the control unit or processor board.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel cage
and air chamber.
The turbine impeller/squirrel cage
is not balanced.
Replace the turbine impeller/squirrel cage.
Hood is not secured in place.
Check the installation of hood, tighten the
installation screws.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective.
Replace LED light fixture(s)
The light wiring(s) is loose.
Check wire continuity from light transformer
to LED light fixture(s).
The control unit or processor board
is defective.
Replace the control unit or processor board.
The range
hood is not
venting out
correctly.
The range hood is installed outside
of the manufacture recommended
clearance.
Adjust the clearance between the range
hood and cooktop to 26” to 30”. For Island
range hood, the clearance between the
range hood and cooktop is 30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the
performance of the range hood by creating
a sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the
manufacture suggestion.
Cold air is
coming into
the home.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly
installed or is missing from the
installation.
Check the damper installation.
The damper is not installed.
Installing the damper will help eliminate air
backflow.

11
WARRANTY
WARRANTY CERTIFICATE
In order to obtain warranty service, you must provide proof of original purchase from a
KOBE authorized Dealer. Please keep a copy of your original invoice as proof of
purchase.
ONE-YEAR LIMITED LABOR WARRANTY ON KOBE BRILLIA SERIES:
For one year from the date of your original invoice from a KOBE authorized dealer, we will repair any
parts or components free of charge that failed due to manufacturing defects. KOBE reserves the right to
replace, rather than repair the product free of charge at our sole discretion.
It is your sole responsibility to ensure the product is readily accessible for the service technician to
perform repairs. The service technician will not, under any circumstance, remove, alter or modify
any fixture built around and/or connected to the product to gain access to perform repairs.
TWO-YEAR LIMITED PARTS WARRANTY ON KOBE BRILLIA SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will provide non-
consumable replacement parts or components free of charge that failed due to manufacturing defects.
Consumable parts such as lights bulbs, filters, fuses, and oil cups are not covered by this warranty.
WHAT IS COVERED:
This warranty is valid in the United States and Canada. It is non-transferable and applies only to the
original purchaser and does not extend to subsequent owner of this product. In Hawaii, Alaska and
Canada, this warranty is limited. There may be additional shipping charges for parts and service
technician travel costs in remote areas or locations 30 miles outside of KOBE authorized service area.
WHAT IS NOT COVERED:
1. Normal wear and tear, regular service and maintenance required for the product.
2. Consumable parts such as light bulbs, filters, fuses, and oil cups.
3. Chips, scratches or dents due to abuse or misuse of the product, use of corrosive and abrasive
cleaning products.
4. Damages caused by accident, fire, flood and other Acts of God.
5. Services in remote areas or locations 30 miles outside of KOBE authorized service area.
6. Labor cost incurred in connection with the removal of range hood, and reinstallation of
replacement range hood, nor does it cover any other contingent expenses.
7. Scratches inside the hood, back of the baffle filter, and inside the duct cover.
THIS WARRANTY WILL BE VOIDED WHEN:
1. Improper installation and failure to follow installation instructions.
2. Any repair, alteration, modification not authorized by KOBE.
3. Duct alteration, modification and connection.
4. Incorrect electric current, voltage or wiring.
5. Improper usage of the product such as commercially, outdoor or other usage other than its
intended purpose which is residential indoor usage only.
6. Product is purchased from an unauthorized KOBE dealer.

12
7. Product is damaged due to negligence, misuse, abuse, accident.
If we determine that the warranty exclusions listed above applies or if you fail to provide all necessary
documentation for warranty service, you will be responsible for all expenses associated with the
requested service, including parts, labor, shipping, travelling, and any other expense related to the
service request.
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT KOBE RANGE HOODS SERVICE
CENTER:
From the 48 contiguous states:
Toll Free: 1-877-BUY-KOBE (289-5623)
E-Mail: [e-mail]
From Alaska, Hawaii, and Canada:
TEL: [phone]
E-Mail: [e-mail]

13
WARRANTY INFORMATION FORM
Fill in the blanks and keep this paper with the original invoice in a
safe place for future service purpose.
1. Date of purchase :
2. Model No. :
3. Serial No. :
For warranty service or spare parts purchase in US, contact:
KOBE Service Center
Toll Free: 1-877-BUY-KOBE (289-5623)
Email: [e-mail]
For warranty service or spare parts purchase in Canada,
contact:
Tel: [phone]
Email: [e-mail]
Your notes:

KOBE Range Hoods
11775 Clark Street
Arcadia, CA 91006 USA
www.koberangehoods.com
This KOBE hood is made for use in the USA and CANADA only. We do not recommend
using this hood overseas as the power supply may not be compatible and may violate the
electrical code of that country. Using a KOBE hood overseas is at your own risk and
will void your warranty.
Cette hotte KOBE est fabriquée pour usage aux États-Unis et au Canada seulement. Il
n’est pas recommandé d’utiliser cette hotte à l’étranger puisque l’alimentation électrique
pourrait ne pas être compatible et enfreindre le code de l’électricité de ce pays. L’usage
de la hotte KOBE à l’étranger est à votre propre risque et la garantie sera annulée.
Esta campana de extracción KOBE ha sido fabricada para ser utilizada únicamente en
EE.UU. y CANADÁ. No recomendamos la utilización de esta campana en el extranjero
debido a que la fuente de energía podría no ser compatible y podría violar el código
eléctrico de dicho país. Utilizar una campana KOBE en el extranjero será a su propio
riesgo y anulará la garantía.
VER.170530
Information subject to change without notice.