Kogan FORTIS FS27HCMEBKA User manual

700C HYBRID COMMUTER
ELECTRIC MOUNTAIN BIKE
FS27HCMEBKA

Electric Assisted Bike Regulations
The EN 15194 EU standard or EPAC (Electric Power Assisted Cycle) conforms to the following
characteristics for electric power assisted bikes:
• Motor assistance only starts when the cyclist pedals.
• The assistance cuts out as soon as the cyclist stops pedalling.
• The assistance cuts out as soon as the speed exceeds 25km/h.
Adherence to this standard enables the use of the electric bikes in the same conditions as
any other bicycle, particularly on bicycle paths and bicycle-specific lanes.
Recommendation Before First Ride
• Before first use, please double-check the function of all the parts of your electric
bike. If you have any doubts or if you detect a problem, please contact your
authorised dealer or technical service department.
• If you lend your bicycle to a third party, please give them this instruction manual
with the bicycle and request that they read it before the first ride.
• Respect local and national road traffic regulations.
• For your safety, it is highly recommended that you wear a certified helmet.
• When used during heavy rain, snow, in slippery conditions or in the case of low
visibility, be careful and adjust your speed.
• At night, ride using the lights.
• Trying to repair anything that implies removing technical or electrical components
is strongly advised against. If necessary, please contact your dealer's after-sales
service.
• The manufacturer declines any responsibility due to overloading or items that are
not correctly attached to the baggage rack.
• Using high pressured water jets to clean the bike is strongly advised against.
• Check the battery level before use. You must fully charge it before first use.
SAFETY & WARNINGS

• In order to extend battery performance and lifespan, do not half charge, and adapt
your ride length to battery level.
• The batteries' life will vary depending on where you ride it (inclines will reduce
power rapidly) and how you ride (assistance mode chosen). The greater the
assistance used, the more you'll use the battery and the shorter it will last. Do not
forget that your bike has gears; remember to use them accordingly relative to riding
conditions in order to extend battery life. The amount of weight carried also
impacts on battery life span. Extreme low temperatures can also impact battery
life span.
• It is recommended that you charge the battery at least every 2 months when the
bike is not used; during winter, for example.
• Store the battery in a dry place after having completely recharged it. Avoid extreme
temperatures (low and high) as they can damage the battery. Optimal operating
range: -10°C to 35°C.
Cleaning Your Pedal-Assisted Bike
Use a dedicated bicycle shampoo or soap with hot water to clean your bike (and different
components like the wheels, hubs, rims, brakes and pedals). Rinse well with clean water
before use. Do not use high pressure water jets to clean your bike, especially on the electrical
components (such as the battery), as it may result in short circuiting or system malfunctions.
Use a damp cloth with neutral detergent to clean the bike frame. Do not use any detergents
or cleaning liquids liable to deteriorate the frame or components.
Warning
Do not ride after taking drugs or alcohol or while using medication which might make you
drowsy. Pedal-assisted bicycles are not designed for 2 people. Do not ride double as these
bicycles are not designed to carry the additional load of a second rider. Do not put batteries
in normal waste bins. Dispose of used batteries in a certified recycling facility. Do not over
lubricate; if oil contacts the wheel rim, brake pads or brake disks, this will result in loss of
braking performance and an increase in stopping distances. This could potentially cause
loss of control, accidents and injury.
Tran sport
It is highly recommended that you do not overload your pedal-assisted bicycle as you could
damage the electrical components or cause malfunctions, like overheating of the battery or
the motor. Do not store the battery in excessively hot or cold places.
• Maximum transport weight on the bicycle must not exceed 75kg.
• Regularly check battery brackets and mountings.
• Please wear a helmet when riding your pedal-assisted bicycle.
• If a rack is not already fitted to your bicycle, please do not attempt to fit one
yourself.
• Do not carry anything on the rack that might hide lights or reflectors.
Security
All the components and parts of your bicycle are subject to normal wear and fatigue.
Keep a close eye on any change in the shape or colour of a component, or traces of
oxidation (rust) on your bicycle. If this occurs, do not use the product until the component
has been replaced.

Recommendations and Component Control before Use
Before using your bicycle for the first time, you must check that all adjustments have been
correctly made.
• Check that the front and rear brakes work; check brake pads for wear.
• Check the cables and sheaths, and that the hydraulic system functions correctly.
Wheels and Tires
• Check tires are inflated to the pressure indicated (either in Bar or Psi) on the tire
sidewall.
• Check that the tires are in good condition and are free from cuts or bulges.
• Check the state of wheel rims and ensure that spokes are correctly tightened.
• Check that the wheels are correctly fitted to the bicycle, either by a quick-release
system or nuts.
Safety Warning:
If a wheel rim or spokes are damaged, immediately replace the wheel.
Steering
• Check that the handlebar and stem are correctly tightened, and that they are in
line with the wheel and the fork.
• Check that the steering clamp is correctly tightened and adjusted in the right
direction.
Frame and Fork
• Check that the frame shows no signs of fatigue or damage, and that the fork works
correctly.
Chain
• Make sure that the chain is at the correct tension.
• Make sure that it is clean, rust free and properly oiled. Use adapted lubrication for
use in extreme weather conditions.
Seat and Seat-post
Make sure that seat and seat-post are correctly tightened and positioned.
OVERVIEW

Bearings
• Check that all bearings are properly adjusted and lubricate if needed. Make sure
that they are not too loose or that they have seized up. Check steering bearings,
wheel bearings, pedal bearings and bottom bracket bearings.
Crank set and Pedals
• Make sure that the pedals are correctly tightened and that the teeth of the crank
set do not show any unusual wear.
Derailleur
• Check that both front and back derailleur are working correctly. Also check that the
shift levers are correctly fixed, the derailleur cable and sheath work and that both
are sufficiently lubricated.
Accessories
• Check front and rear lights; also check that horn/bell work.
• Make sure that the reflectors are not hidden.
• Check that the battery is correctly fitted and secured.
• Make sure that the rider wears a helmet.

Stem Assembly
Stem fitted in the head tube with an expanding bolt (figure 1). Insert the stem into the head
tube, respecting the minimum insertion limit as indicated on the stem, and tighten the
expanding bolt to 18Nm. Important: Before tightening the stem, make sure that it is in-line
with the front wheel.
Figure 1
Handlebar Assembly
Position the handlebar inside the stem (figure 2). Respecting assembly indications on the
handlebar, tighten screw to 18Nm. Before completely tightening, check that the handlebar,
the brake levers and shifter are correctly positioned.
Figure 2
ASSEMBLY

Brake Adjustment
To a d j u s t t h e d i s k b r a ke s , l o o s e n t h e b o l t s o f t h e d i s k b r a ke calliper, then activate the brake
lever. Keep the brake lever tightened, then tighten the calliper's bolts. This enables the brake
calliper to centre. Tighten the brake disks to the wheels and tighten the cable if it is a
mechanical brake.
Disk Brake Fine Tuning
Loosen the screws slightly to adjust the position of the brake calliper until the brake block
doesn’t rub against the disk. Slightly adjust the position of the callipers and the position of
the brake blocks so that gap between the blocks and the disk are evenly spaced. Adjust the
brake cable so that the distance between the brake shoe and the disk is between 0.5 – 1mm.
When re-tightening the screws ensure they are symmetrical to avoid deformation of the rotor
and even wear on the brake pads.
Wheel Mounting
Insert the maximum length of the skewer into the wheel hub, tighten locknut and tighten the
whole system with the quick release lever (figure 3). Make sure that the wheel is correctly
fitted.
Figure 3

Seat Assembly
Insert the seat stem into the frame (figure 4), you can use grease to help assembly. Insert at
least to the minimal indication on the seat stem using rotary movements.
Pull the quick-release lever free and insert the seat-post to the minimal insertion marker
indicated on the seat-post. Tighten the quick-release clamp and then fold the lever to closed
position. Minimal torque specifications are 19.5Nm.
Figure 4
To r q u e S p e c i f i c a t i o n s
The handlebar is fitted to a stem. The height of some stems can be adjusted. If you must
dismantle the handlebar or turn it to transport the bicycle, please make sure that you
correctly reassemble and centre the handlebars; check the position by placing your hands
on the grips to find the best position. Make sure all bolts are correctly tightened. Once
handlebar and stem are assembled, make sure that the brake and derailleur sheaths are
free.
Recommended torque specification: 13-14Nm.
Recommended torque specification for the rear rack is 16Nm.
You c an adjust the angle of the stem by adj ustin g the bolt l ocated under the stem using an
Allen key. Once you have found the desired angle, tighten the stem to the headset.
Recommended torque specifications are 18-20Nm.
If you remove nut fitted wheels, make sure that when you replace them you respect a
minimal recommended torque specification of 30Nm for the rear wheel and 25Nm for the
front wheel.

Derailleur Adjustments
You r bicyc le i s generally fit ted with on e de rail leur locate d to the rear, or sometimes a front
one and a rear one. They are operated by the gear shifters; the front one on the left of the
handlebars, and the rear on the right of the handlebar. There are two types of shifters; the
twist style (turn towards you for easier hill ascension or away from you to go downhill), or the
push and pull trigger style shifters (where you push with your thumb to go up in the gears
and pull with your index finger to shift down in the gears).
To a d j u s t , u s e t h e a d j u s t m e n t k n o b t o t i g h t e n o r l o o s e n t h e d e r a i l l e u r c a b l e . You can also
use the two adjustment screws so that the chain does not come off when free-wheeling.
Rear Derailleur Travel:
To p r ev e n t t h e c h a i n f r o m j u m p i n g o f f t h e c o g s , i t i s i m p o r t a n t t o a d j u s t t h e derailleur travel
using ‘H’ and ‘L’ stops (figure 5).
• Screw H enables the lower stop to be adjusted (small cogwheel): untightening this
screw enables the chain to position itself to the outside of the small cogwheel.
• Screw L enables the lower stop to be adjusted (large cogwheel): untightening this
screw enables the chain to position itself to the outside of the large cogwheel.
Figure 5
stop
Frame bolt
Cable bolt washer
Frame bolt
L stop screw
H stop screw

Front Derailleur Movement:
1. Adjusting the inner stop (figure 6).
By turning the outer screw of the front derailer in direction A, the derailer range moves
towards to the smallest chain ring; by turning it in direction B, it moves away from the large
chain ring. Then adjust so that the clearance between the chain guide inner plate and the
chain is between 0 and 0.5 mm.
2. Adjusting the outer stop (figure 7).
By turning the inner screw of the front derailer in direction A, the derailer range moves away
from the smallest chain ring; by turning it in direction B, it moves towards the large chain
ring. Then adjust so that the clearance between the chain guide outer plate and the chain is
0 to 0.5mm.
Rear Derailleur Travel:
Adjusting the cable tension creates a link between a position on the gear lever and a
position in the gear system. Unscrew or tighten the cable tension screw at the lever or at the
rear of the derailer so that each lever position corresponds to a cog (figure 8):
• If the chain does not move down every time you shift the lever: Loosen the cable by
turning the cable tension adjusting screw clockwise.
• If the chain does not move up every time you shift the lever. Tighten the cable up by
turning the cable tension adjusting screw anticlockwise.
Figure 6
Figure 7
Chain guide inner plate
Chain
Chain guide outer plate
Chain
Figure 8

Presentation and Electrical Start-Up
ELECTRONIC PAD LAYOUT
Up:More assistance
Down:Less assistance
Mode:On/Off Mode
Starting System
• Hold Up button for 3 seconds to turn on the light, hold for another 3 seconds to
turn off the light
• Press the Mode button for 2 seconds to start the system.
• Press the Mode button again for 2 seconds to shut the system off.
• If you do not use the bike for 5 minutes, the system automatically shuts down.
LCD Screen Setup and Assistance Level
OPERATION
Up
Mode
Down

Change Multifunctional indication display
Press briefly on the Mode button to cycle through the different modes:
Battery Management
Battery status
• The battery charge level is displayed by 10 segments which drain thought-out use,
the speed of which depending on how (level of assistance) and where you ride (hills,
wind...)
Battery Mounting and Locking
Use the tools which supplied in carton to release the screws and take out the battery. The
battery usually will not require removal.
Battery Charging
With the supplied charger, you can charge the battery directly whilst it is on the bike; the
connection plug is located at the bottom of the battery. Make sure that the charge plug is
securely in place at all times in order to prevent humidity entering.

Error
Code
Meaning
Trou bleshooting
E02
Brake failure
The brake is in a power-off state. Check whether the left and
right brake levers are reset. Check if the fault disappears
after opening the junction box and unplugging the power-off
switch. Contact Kogan.com for support if problem persists.
E06
Battery
undervoltage
The battery is low, and the fault code disappears after the
battery is fully charged.
E07
Motor failure
The motor is faulty. Check whether the connector of the
motor's waterproof cable is loose. Contact Kogan.com for
support if problem persists.
E09
Controller failure
The controller is damaged and the controller needs to be
replaced. After opening the junction box to replace the
controller, the fault is eliminated and the fault code
disappears.
E10
Communication
receiving failure
The communication receiving line between the LCD display
and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the
controller are firm. Reconnect the plug and restart. Contact
Kogan.com for support if problem persists.
E11
Communication
sending failure
The communication sending line between the LCD display
and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the
controller are firm. Reconnect the plug and restart. Contact
Kogan.com for support if problem persists.
E12
BMS
communication
failure
The communication sending and receiving line between the
LCD display and the controller are blocked. Open the
junction box, check whether the connectors of the LCD
display and the controller are firm. Reconnect the plug and
restart. Contact Kogan.com for support if problem persists.
E13
Headlight failure
The front light of the instrument is damaged or the plug-in is
in poor contact. Open the junction box, unplug and reinsert
it. Contact Kogan.com for support if problem persists.
E21
Abnormal
current
The vehicle is short-circuited or overloaded. Stop using it
immediately and conduct professional inspections
TROUBLESHOOTING

E23
Motor phase loss
The rear wheel motor connector is loose. Check the
waterproof connector of the motor and reinsert it firmly. If the
fault still exists, the motor coil is damaged, and the fault
disappears after replacing the motor. Contact Kogan.com
for support.
E24
Motor hall
sensor error
The rear wheel motor connector is loose. Check the
waterproof connector of the motor and reinsert it firmly. If the
fault still exists, the hall sensor in the motor is damaged.
Cease use immediately, and contact Kogan.com for
support.
E25
Braking error
The brake is in a power-off state. Check whether the left and
right brake levers are reset. Check if the fault disappears
after opening the junction box and unplugging the power-off
switch. Contact Kogan.com for support if problem persists.
E30
Abnormal
communication
The communication sending and receiving line between the
LCD display and the controller is blocked. Open the junction
box, check whether the connectors of the LCD display and
the controller are firm. Reconnect the plug and restart.
Contact Kogan.com for support if problem persists.

Care and Lubrication
Only use specific bicycle lubricants.
Pedals: A few drops every 6 months on the axle.
Chain: Spray the whole surface every 6 months.
Bottom bracket: Every 6 months, please check with your authorised dealer.
Motor: Every year, please check with your authorised dealer.
Maintenance and Advice
• Never modify your bicycle with non-certified parts.
• Never ride in deep water.
• Do not use for jumps or stunts.
• Avoid long distance rides when it is raining.
• Keep both hands on the handlebar.
• Avoid sudden braking.
• Be careful when riding in pools of water.
• Thoroughly check the bicycle before each ride.
• Avoid leaving your bicycle in heavy rain or snow. If you do so, wipe dry.
It is highly recommended to have your bike serviced by an
authorised dealer at least once a year or every 1000km. Check
your brake cables, sheaths and brake pads. Lubricate all
transmission components, chain and derailleur with a suitable
product. If the rear tire has a puncture, remember that if you
must remove it, it is attached to the motor, so make sure to
disconnect the cable (pictured here).
When you reach 5000km or 100 charge cycles, a service alert
will show for 4 seconds when you start the system, indicating
that it is time to plan a service.
CLEANING & CARE

NOTES

Need more information?
We hope that this user guide has given you
the assistance needed for a simple set-up.
For the most up-to-date guide for your product,
as well as any additional assistance you may require,
head online to help.kogan.com