KONEXIAL MY20 User manual

DRIVER’S ELD MANUAL
A PAID SUBSCRIPTION IS REQUIRED FOR ELD COMPLIANCE
FOR COMPLETE TRAINING, VISIT OUR DRIVER RESOURCE CENTER
www.konexial.com/training
ELD MANUAL (PRINT OR ELECTRONIC) MUST REMAIN IN TRUCK

TIPS
Only use 1 ELD per truck. Always leave the ELD
plugged in. If you need to move an ELD to a different
truck, notifiy My20 support before moving.
1
Check for a GREEN light on the ELD. Do
not remove the ELD from the ECM port.
2
You must use the My20 App and remain connected to
the ELD to be compliant. The App REQUIRES your input and
certification every day.
3
Make sure you are logged into the My20 app & connected to the
ELD device before you start your engine or turn off your engine. This
data has to be tracked, otherwise, it will come back later for you to
accept as Unidentified Non-Driving Records (UDRs).
4
In On Duty status make sure you are connected to the ELD before
and after you drive to do your Pre-trip and Post-trip each day. This
is required and it will make sure all your records are current before
you start driving that day and at the end of the day.
5
If the pre-trip button is grayed out, the truck has already been
moved or the pre-trip inspection has been completed. You can
delete the trip (if there is no velocity associated) and create
another to complete a pre-trip inspection. If the post-trip button is
grayed out, the post-trip inspection has already been completed.
6
The My20 app must be kept visible on the front of your phone or
tablet. Otherwise, your phone may cause the app to “hibernate”
and your Bluetooth connection may be lost.
7
If your mechanic does not have an ELD subscription, leave the ELD
plugged into the truck while he/she completes their work unless
there is a requirement to access the ECM port. If there is any driving
done, send the records to the carrier to follow the UDR process.
8
Drivers should certify their RODS as correct and accurate by signing
logs on the SIGN screen or by selecting multiple days (white circles)
at one time on the LOGS screen in the app at the end of every shift.
9
My20 subscription includes IFTA calculations. IFTA reports will not
be complete or accurate if the miles and location are not recorded
accurately. Remember to upload your fuel receipts either
individually or with .csv file upload.
10

04
INTRODUCTION
05
HARDWARE
06
INSTALLATION
11
MY20 ASSISTANT - DRIVING
DOWNLOAD THE MY20 APP 06
06
07
08
09
CREATE YOUR ACCOUNT
INSTALL YOUR ELD
START YOUR DUTY DAY & CONNECTION
TROUBLESHOOTING CONNECTION
MY20 ASSISTANT - FMCSA UPLOAD 12
13
14
15
16
17
HOW TO VIEW, ANNOTATE & CERTIFY LOGS
MAIN MENU & SETTINGS
ELD MALFUNCTION INSTRUCTIONS*
TIME CLOCK SCREEN
HOS EXCEPTIONS
03
22
GOFUEL, DRIVELiFE, & GOLOAD
10
PRE-DVIR & TRIPS VERIFICATION
23
NOTES
*PER FMCSA MANDATE, DRIVERS ARE REQUIRED TO HAVE ELD INSTRUCTIONS
ONBOARD THEIR CMV IN PRINT OR ELECTRONIC FORM.
LOS RECURSOS DE FORMACIÓN EN ESPAÑOL ESTÁN DISPONIBLES EN LA
SECCIÓN DE AYUDA DE LA APLICACIÓN Y EN KONEXIAL.COM/TRAINING
UDR - UNIDENTIFIED DRIVING RECORDS 18

INTRODUCTION
OUR MISSION IS TO HELP DRIVERS
WHAT’S INCLUDED:
WHAT YOU NEED:
Thank you for choosing MY20 - Your Complete ELD Solution. This
compact & easy-to-use device has everything you need for FMCSA
compliance & MUCH more!
We are committed to providing the best solutions and
customer support in the ELD business.
1- MY20 Electronic Logging Device
Cellular tablet or smartphone with unlimited
data running Apple iOS 14.0 (or higher) OR
Android 8.0 (or higher). Verify your operating
system at www.konexial.com/faq
Dash or window mount for your smart
phone or tablet***
MY20 User Manual**
NOTE: Your mobile device must have
INTERNET capability with unlimited data.
Mobile Hotspots are not compatible. Most drivers prefer iPad tablets.
FREE MY20 App Download
9 Pin (J1939) or OBDII ECM Port*
*An adapter cable may be required for trucks depending on the ECM ports, see page 4. **Per FMCSA Mandate:
Beginning on 12/18/2017, a driver using an ELD must have an ELD information packet on-board the commercial
motor vehicle (CMV) containing the following items: 1. A user’s manual describing how to operate the ELD 2. An
instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to
produce and transfer the driver’s HOS records to an authorized safety official; 3. An instruction sheet describing
ELD malfunction reporting requirements and record keeping procedures during ELD malfunctions; and 4. A supply
of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other
related information for a minimum of 8 days. ***Per FMCSA ELD Rule 395.22(g): A portable ELD must be mounted
in a fixed position during CMV operation and visible tothe driver from a normal seated driving position.
A valid ELD subscription

05
WHAT TYPE OF ECM PORT DOES YOUR TRUCK HAVE?
HARDWARE
ADAPTER CABLES SOLD SEPARATELY AT KONEXIAL.COM
MY20 ELD comes equipped with a
9 Pin ECM connector
If your truck has a 9 Pin ECM Port
No adapter cable is required.
FRONT BACK
9 PIN ECM PORT
If your truck has a 6 Pin ECM Port
A 6 Pin to 9 Pin adapter cable is required
Available for purchase at konexial.com
6 PIN ECM PORT
If your truck has an OBDII ECM Port
An OBDII to 9 Pin adapter cable is required
Available for purchase at konexial.com
OBDII ECM PORT
WARNING: Please remove the ELD device before any work is
done on the electrical system, battery changes or charge, as
this might damage the device and void any warranty on the device.
FRONT BACK
MY20 CELLULAR ELD
OBDII Pin ECM connector
If your truck has a OBDII Port
No adapter cable is required.
OBDII PIN ECM PORT

INSTALLATION
DOWNLOAD THE MY20 APP
Go to the App Store or Google Play Store
and search for MY20 ELD by Konexial.
Download the FREE app to your tablet or
smartphone
When prompted, you must allow the app
access to bluetooth, location, and
pictures.
Once you have purchased an ELD
subscription at www.konexial.com,
follow the log in instructions sent to you
in your new subscription purchase email.
For fleets of 10 or more trucks, contact
support at 865-888-6920 ext 2 for
time-saving set up.
**Tablets are preferred by most drivers
MY20 supports Apple iOS 14.0 (or higher) OR
Android 8.0 (or higher). Verify compatible
operating systems at www.konexial.com/faq
You will receive an order confirmation
email with instructions on how to create
your carrier and driver accounts, and
trucks or assets.
Do not create a new account in the mobile
application. This will cause log in issues
later in the on-boarding process.
STEP 2: CREATE YOUR ACCOUNT
06

INSTALLATION
INSTALL YOUR MY20 ELD
YOUR IGNITION MUST BE OFF PRIOR
TO INSTALLING YOUR ELD DEVICE.
BACK OF
MY20 ELD
SLOTTED KEY PIN FOR 9 PIN ELD
07
ECM
PORT
If your ECM connector or ELD does not look like the images above,
you may need an adapter cable. Installation is complete when you
see a pulsing green light on your ELD.
FRONT OF
MY20 ELD
KEY PIN FOR OBDII CELLULAR ELD
BACK OF MY20
CELLULAR ELD
FRONT OF MY20
CELLULAR ELD
To install the MY20 ELD, match the
pin configuration on the back of the
ELD to your ECM connector (9pin or
OBDII). Once the center pin "key" is
aligned in the "slot", push the device
to fully seat it, and then turn the
outer locking ring clockwise (to the
right) by 1/8 of a turn to lock it in
place

MY20 ASSISTANT
START YOUR DUTY DAY + CONNECT TO ELD
SHORTCUT BAR
MY20 ASSISTANT WILL PRESENT
YOUR DAILY WORKFLOW:
1.
2.
08
Upon logging in, the My20 Assistant will present
you with your daily workflow.
Start HOS Day
View RODS
TIME CLOCK WIDGET
The shortcut bar is located on the top of the app
screen. This section is configurable. Tap the +
fron the far right of the screen to choose and
organize which tools and fuctions are visible.
The time clock widget shows a snapshot of your
HOS clock, duty status, and today’s date and
time. Slide up on the time clock widget to see the
full time clock screen.
START HOS DAY TO CONNECT TO ELD

ELD CONNECTION
09
NEED HELP?
TROUBLESHOOT CONNECTION
Tap HELP from the main menu on the MY20 app. Here you will find how
to videos, FAQ’s and more help resources.
Email [email protected]
Call our support team at 865.888.6920 Ext.2
Continue reading to learn how to operate your MY20 ELD.
YOUR ELD INSTALLATION IS COMPLETE!
If your My20 ELD won’t connect, follow the
prompts to troubleshoot the connection.
IF YOUR ELD WON’T CONNECT
1.
2.
Retry Scanning
Troubleshoot connection
Contact support
3.
TROUBLESHOOT YOUR CONNECTION

10
PRE-TRIP DVIR + TRIPS VERIFICATION
MY20 ASSISTANT
ONCE CONNECTED TO THE ELD, THE ASSISTANT WILL
CONTINUE THE DAILY WORKFLOW WITH PRE-TRIP DVIR.
DVIR defects are
truck and trailer
specific and will stay
on the DVIR report
until marked as
resolved.
Drivers can add
defects manually or
through a checklist.
DVIR is automatically
annotated on the
driver’s daily RODS.
If you the information is not
correct choose, Something is
wrong. You can change the
following trip details
AFTER COMPLETING DVIR, THE ASSISTANT WILL ASK
TO VERIFY THE TRIP DETAILS.