Konica Minolta bizhub C353 Series User manual

SERVICE MANUAL
2008.012008.01
Ver. 3.0Ver. 3.0
FIELD SERVICE
This service manual is designed for machine with
firmware card ver. 88 and onward.
This service manual is designed for machine with
firmware card ver. 88 and onward.

FIELD SERVICE TOTAL CONTENTS
SAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1
IMPORTANT NOTICE ................................................................................................S-1
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION .........................S-1
SAFETY WARNINGS .................................................................................................S-2
WARNING INDICATIONS ON THE MACHINE ........................................................S-18
MEASURES TO TAKE IN CASE OF AN ACCIDENT ....................................................S-20
Composition of the service manual ................................................................................. C-1
Notation of the service manual .......................................................................................C-2
bizhub C353/C253/C203 Main body
General...........................................................................................................................1
Maintenance .................................................................................................................11
Adjustment/Setting......................................................................................................191
Troubleshooting...........................................................................................................463
Appendix.....................................................................................................................601
Standard controller
General...........................................................................................................................1
Maintenance ...................................................................................................................3
Troubleshooting.............................................................................................................31
i-Option LK-101/102/103
General...........................................................................................................................1
Adjustment/Setting..........................................................................................................3
Troubleshooting.............................................................................................................21
DF-611
General...........................................................................................................................1
Maintenance ...................................................................................................................5
Adjustment/Setting........................................................................................................27
Troubleshooting.............................................................................................................53
PC-104/204
General...........................................................................................................................1
Maintenance ...................................................................................................................3
Adjustment/Setting........................................................................................................17
Troubleshooting.............................................................................................................23

ii
PC-405
General........................................................................................................................... 1
Maintenance................................................................................................................... 3
Adjustment/Setting ....................................................................................................... 21
Troubleshooting ............................................................................................................ 29
FS-519/PK-515/OT-602
General........................................................................................................................... 1
Maintenance................................................................................................................... 7
Adjustment/Setting ....................................................................................................... 59
Troubleshooting ............................................................................................................ 73
MT-502
General........................................................................................................................... 1
Maintenance................................................................................................................... 3
Adjustment/Setting ......................................................................................................... 7
Troubleshooting ............................................................................................................ 11
SD-505
General........................................................................................................................... 1
Maintenance................................................................................................................... 3
Adjustment/Setting ....................................................................................................... 25
Troubleshooting ............................................................................................................ 37
JS-505
General........................................................................................................................... 1
Maintenance................................................................................................................... 3
Adjustment/Setting ....................................................................................................... 15
Troubleshooting ............................................................................................................ 19
FS-609/PK-501
General........................................................................................................................... 1
Maintenance................................................................................................................... 5
Adjustment/Setting ....................................................................................................... 33
Troubleshooting ............................................................................................................ 63

SERVICE MANUAL
2008.01
3.0
FIELD SERVICE

bizhub C353/C253/C203GeneralMaintenanceAdjustment / Setting
Troubleshooting
Appendix
Field Service Ver
bizhub C353/C253/C203 Main body
General
1. System configuration...............................................................................................1
2. Product specifications .............................................................................................3
Maintenance
3. Periodical check ....................................................................................................11
3.1 Service schedule................................................................................................11
3.1.1 Main body ...................................................................................................11
3.1.2 Options........................................................................................................12
3.2 Maintenance items..............................................................................................13
3.2.1 Main body ...................................................................................................13
3.2.2 DF-611........................................................................................................15
3.2.3 PC-104/204/405..........................................................................................15
3.2.4 FS-519 ........................................................................................................16
3.2.5 FS-609 ........................................................................................................16
3.3 Maintenance parts..............................................................................................17
3.3.1 Replacement parts......................................................................................17
3.3.2 Cleaning parts.............................................................................................19
3.4 Concept of parts life............................................................................................20
3.4.1 Life value of consumables and parts...........................................................20
3.4.2 Conditions for life specifications values.......................................................21
3.4.3 Control causing inhibited printing for one part when an inhibited-printing
event occurs in another part........................................................................21
3.5 Maintenance procedure (periodical check parts)................................................22
3.5.1 Cleaning of the electrostatic charger wire...................................................22
3.5.2 Cleaning of the timing roller........................................................................22
3.5.3 Cleaning of the area around the waste toner collecting port.......................23
3.5.4 Cleaning of the duplex transport rollers ......................................................23
3.5.5 Replacing the tray 1 feed roller/tray 1 pick-up roller....................................24
3.5.6 Replacing the tray 1 separation roller assy.................................................27
3.5.7 Replacing the tray 2 feed roller/tray 2 pick-up roller....................................28
3.5.8 Replacing the tray 2 separation roller assy.................................................31
3.5.9 Replacing the manual bypass tray feed roller.............................................32
3.5.10 Replacing the manual bypass tray separation roller assy...........................34

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3.5.11 Replacing the waste toner box.................................................................... 35
3.5.12 Replacing the transfer roller unit................................................................. 36
3.5.13 Replacing the imaging unit ......................................................................... 37
3.5.14 Replacing the ozone filter........................................................................... 41
3.5.15 Replacing the toner cartridge ..................................................................... 41
3.5.16 Replacing the transfer belt unit................................................................... 43
3.5.17 Cleaning of the image transfer entrance guide........................................... 45
3.5.18 Cleaning of the IDC/registration sensor/MK,YC ......................................... 45
3.5.19 Replacing the fusing unit ............................................................................ 46
4. Service tool........................................................................................................... 48
4.1 Service material list............................................................................................ 48
4.2 CE tool list.......................................................................................................... 48
4.3 Copy materials ................................................................................................... 49
4.3.1 Imaging unit single parts (IU)...................................................................... 49
4.3.2 Toner cartridge single parts (T/C)............................................................... 49
4.3.3 Waste toner box.......................................................................................... 49
4.3.4 Maintenance kit........................................................................................... 49
5. Firmware upgrade................................................................................................. 50
5.1 Outline................................................................................................................ 50
5.2 Notes about firmware rewrite ............................................................................. 50
5.2.1 Types of firmware........................................................................................ 50
5.2.2 Rewrite to/from a function enhanced version of firmware........................... 50
5.3 Preparations for firmware rewriting by Windows Command Prompt.................. 51
5.3.1 Service environment................................................................................... 51
5.3.2 Writing into the compact flash..................................................................... 51
5.4 Preparations for firmware rewriting by Firmware Imaging Toolkit 2006.............. 54
5.4.1 Correspond model...................................................................................... 54
5.4.2 Function outline .......................................................................................... 54
5.4.3 System environment................................................................................... 54
5.4.4 Installation of software................................................................................ 55
5.4.5 Update of software...................................................................................... 57
5.4.6 Screen ........................................................................................................ 58
5.4.7 Details of each function .............................................................................. 60
5.4.8 How to write firmware data......................................................................... 62
5.5 Firmware rewriting by compact flash.................................................................. 67
5.5.1 Updating method ........................................................................................ 67
5.5.2 Action when data transfer fails.................................................................... 69
5.6 Updating the firmware with the Internet ISW...................................................... 70

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5.6.1 Outline.........................................................................................................70
5.6.2 Service environment...................................................................................70
5.6.3 Preparations for firmware rewriting.............................................................70
5.6.4 Firmware rewriting ......................................................................................73
5.6.5 Error code list for the Internet ISW..............................................................75
6. Other.....................................................................................................................78
6.1 Disassembly/adjustment prohibited items ..........................................................78
6.2 Disassembly/assembly/cleaning list (other parts)...............................................79
6.2.1 Disassembly/assembly parts list.................................................................79
6.2.2 Cleaning parts list .......................................................................................81
6.3 Disassembly/assembly procedure......................................................................82
6.3.1 Front door....................................................................................................82
6.3.2 Upper front cover/1 .....................................................................................83
6.3.3 Upper front cover/2 .....................................................................................84
6.3.4 Right front cover/1.......................................................................................84
6.3.5 Right front cover/2.......................................................................................85
6.3.6 Left cover ....................................................................................................86
6.3.7 Rear left cover/1..........................................................................................87
6.3.8 Rear left cover/2..........................................................................................87
6.3.9 Exit cover ....................................................................................................88
6.3.10 Paper exit rear cover...................................................................................88
6.3.11 IR rear cover, IR right cover, IR upper rear cover/1, IR upper rear cover/2,
IR upper rear cover/3..................................................................................89
6.3.12 IR left cover, IR upper front cover................................................................89
6.3.13 IR front cover...............................................................................................90
6.3.14 Original glass ..............................................................................................90
6.3.15 Rear right cover/1, rear right cover/2, rear right cover/3 .............................91
6.3.16 Manual bypass tray front cover, manual bypass tray rear cover .................92
6.3.17 Upper rear cover, rear cover/1, rear cover/2 ...............................................92
6.3.18 Lower rear cover/1, lower rear cover/2........................................................93
6.3.19 Vertical transport door.................................................................................93
6.3.20 Control panel assy (UN201)........................................................................93
6.3.21 Exit tray.......................................................................................................94
6.3.22 Tray 1 ..........................................................................................................95
6.3.23 Tray 2 ..........................................................................................................95
6.3.24 Front cover..................................................................................................96
6.3.25 PH unit........................................................................................................98
6.3.26 Manual bypass tray unit ............................................................................103

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6.3.27 CCD unit................................................................................................... 104
6.3.28 Original glass moving unit......................................................................... 106
6.3.29 Glass step sheet....................................................................................... 109
6.3.30 Scanner assy............................................................................................ 111
6.3.31 Hard disk drive (HDD)............................................................................... 113
6.3.32 Main drive unit .......................................................................................... 113
6.3.33 Transport drive unit................................................................................... 115
6.3.34 Fusing drive unit ....................................................................................... 119
6.3.35 Hopper drive unit (C/K, Y/M)..................................................................... 121
6.3.36 Right door assy......................................................................................... 122
6.3.37 IR Assy ..................................................................................................... 125
6.3.38 Scanner relay board (REYB/SCAN) ......................................................... 127
6.3.39 Original glass position control board (OGPCB)........................................ 128
6.3.40 Inverter board (INVB)................................................................................ 129
6.3.41 Image processing board (IPB).................................................................. 130
6.3.42 PH relay board (REYB/PH)....................................................................... 132
6.3.43 DC power supply (DCPU)......................................................................... 134
6.3.44 Printer control board (PRCB).................................................................... 136
6.3.45 MFP board (MFPB)................................................................................... 138
6.3.46 PWB box................................................................................................... 139
6.3.47 High voltage unit (HV)............................................................................... 142
6.3.48 Service EEPROM board (SV ERB) .......................................................... 143
6.3.49 SODIMM/1, SODIMM/2............................................................................ 145
6.3.50 JMP board (JMPB) ................................................................................... 145
6.3.51 NVRAM board (NRB)................................................................................ 146
6.3.52 Machine condition monitor board (MCMB)............................................... 146
6.3.53 Paper feed tray 1 paper FD size detect board (PSDTB/1)........................ 147
6.3.54 Paper feed tray 2 paper FD size detect board (PSDTB/2)........................ 148
6.3.55 Scanner motor (M201).............................................................................. 149
6.3.56 Original glass moving motor (M202)......................................................... 152
6.3.57 Duplex transport motor (M7)..................................................................... 153
6.3.58 Transport motor (M1)................................................................................ 154
6.3.59 Color PC motor (M2)................................................................................. 154
6.3.60 Fusing motor (M5) .................................................................................... 155
6.3.61 Switchback motor (M6)............................................................................. 156
6.3.62 Fusing retraction motor (M12) .................................................................. 157
6.3.63 Paper feed tray 1 lift-up motor (M8).......................................................... 158

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6.3.64 Paper feed tray 2 lift-up motor (M9) ..........................................................159
6.3.65 Toner supply motor/CK (M3).....................................................................161
6.3.66 Toner supply motor/YM (M4).....................................................................161
6.3.67 Paper feed tray 1 paper feed clutch (CL1) ................................................162
6.3.68 Paper feed tray 2 vertical transport clutch (CL3).......................................163
6.3.69 Paper feed tray 2 paper feed clutch (CL2) ................................................164
6.3.70 Manual paper feed clutch (CL4)................................................................164
6.3.71 Transfer belt retraction clutch (CL7)..........................................................165
6.3.72 Developing clutch/K (CL5) ........................................................................165
6.3.73 Tim. roller clutch (CL6)..............................................................................166
6.3.74 IDC registration sensor/MK (IDCS/MK),
IDC registration sensor/YC (IDCS/YC) .....................................................167
6.3.75 Scanner drive cables.................................................................................169
6.4 Cleaning procedure ..........................................................................................180
6.4.1 Transfer belt unit........................................................................................180
6.4.2 PH window Y,M,C,K ..................................................................................180
6.4.3 Tray 1 feed roller, tray 1 pick-up roller, tray 1 separation roller..................181
6.4.4 Tray 2 feed roller, tray 2 pick-up roller, tray 2 separation roller..................182
6.4.5 Tray 2 transport roller................................................................................183
6.4.6 Manual bypass tray feed roller ..................................................................183
6.4.7 Manual bypass tray separation roller ........................................................183
6.4.8 Original glass............................................................................................184
6.4.9 Scanner rails.............................................................................................184
6.4.10 Mirrors (1st/2nd/3rd) .................................................................................185
6.4.11 Lens ..........................................................................................................185
6.4.12 CCD sensor ..............................................................................................186
6.5 Mount the original size detection 2 sensor (PS205).........................................187
6.6 Option counter..................................................................................................189
6.6.1 Installation method for the key counter .....................................................189
Adjustment/Setting
7. How to use the adjustment section .....................................................................191
8. Utility Mode .........................................................................................................192
8.1 Touch Panel Adjustment...................................................................................192
8.2 Utility Mode function tree..................................................................................193
8.3 Utility Mode function setting procedure.............................................................203
8.3.1 Procedure .................................................................................................203
8.3.2 Exiting .......................................................................................................203

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8 ................ 203
8.4 One-Touch User Box Registration.................................................................... 204
8.4.1 Create One-Touch destination.................................................................. 204
8.4.2 Create User Box ....................................................................................... 206
8.4.3 Limiting Access to Destinations................................................................ 207
8.5 User Settings.................................................................................................... 208
8.5.1 System Settings........................................................................................ 208
8.5.2 Custom Display Settings........................................................................... 212
8.5.3 Copier Settings......................................................................................... 215
8.5.4 Scan/Fax Settings..................................................................................... 219
8.5.5 Default Scan/Fax Settings ........................................................................ 220
8.5.6 Default Enlarge Display Settings .............................................................. 221
8.5.7 Printer Settings......................................................................................... 221
8.5.8 Change Password..................................................................................... 227
8.5.9 Change E-mail Address............................................................................ 227
8.6 Administrator Settings ...................................................................................... 228
8.6.1 System Settings........................................................................................ 228
8.6.2 Administrator/Machine Settings................................................................ 255
8.6.3 One-Touch/User Box Registration ............................................................ 256
8.6.4 User Authentication/Account Track........................................................... 260
8.6.5 Network Setting ........................................................................................ 267
8.6.6 Copier Settings......................................................................................... 302
8.6.7 Printer Settings......................................................................................... 303
8.6.8 Fax Settings.............................................................................................. 304
8.6.9 System Connection................................................................................... 318
8.6.10 Security Settings....................................................................................... 319
8.6.11 License Settings ....................................................................................... 333
8.7 Banner Printing................................................................................................. 333
8.8 My Panel Settings............................................................................................. 334
9. Adjustment item list............................................................................................. 336
10. Service Mode...................................................................................................... 338
10.1 Service Mode function setting procedure......................................................... 338
10.2 Service Mode function tree............................................................................... 340
10.3 Date/Time Input mode...................................................................................... 344
10.3.1 Date & Time Setting mode screen............................................................ 344
10.4 Machine............................................................................................................ 345
10.4.1 Fusing Temperature.................................................................................. 345
10.4.2 Fusing Transport Speed............................................................................ 346

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10.4.3 Org. Size Detecting Sensor Adj. ...............................................................346
10.4.4 Printer Area...............................................................................................347
10.4.5 Scan Area .................................................................................................352
10.4.6 Printer Resist Loop ...................................................................................356
10.4.7 Color Registration Adjustment ..................................................................357
10.4.8 Exhaust Fan Stop Delay............................................................................358
10.4.9 LD adjustment...........................................................................................358
10.4.10 Manual Bypass Tray Adjustment...............................................................360
10.4.11 Lead Edge Erase Adjustment ...................................................................360
10.4.12 Thick Paper Mode.....................................................................................360
10.4.13 Split Line Prior Detection ..........................................................................361
10.5 Firmware Version..............................................................................................361
10.6 Imaging Process Adjustment............................................................................361
10.6.1 Gradation Adjust .......................................................................................361
10.6.2 D Max Density...........................................................................................363
10.6.3 TCR Level Setting.....................................................................................363
10.6.4 Background Voltage Margin......................................................................364
10.6.5 Transfer Output Fine Adjustment ..............................................................364
10.6.6 Stabilizer ...................................................................................................365
10.6.7 Thick Paper Density Adjustment...............................................................366
10.6.8 TCR Toner Supply.....................................................................................366
10.6.9 Monochrome Density Adjustment.............................................................367
10.6.10 Dev. Bias Choice.......................................................................................367
10.7 CS Remote Care ..............................................................................................368
10.7.1 Outlines.....................................................................................................368
10.7.2 Setting up the CS Remote Care ...............................................................368
10.7.3 Software SW setting for CS Remote Care................................................371
10.7.4 Setup confirmation....................................................................................376
10.7.5 Calling the maintenance ...........................................................................376
10.7.6 Calling the center from the administrator..................................................377
10.7.7 Checking the transmission log..................................................................377
10.7.8 Detail on settings ......................................................................................377
10.7.9 List of the CS Remote Care error code.....................................................383
10.7.10 Troubleshooting for CS Remote Care .......................................................387
10.8 System 1...........................................................................................................388
10.8.1 Marketing Area..........................................................................................388
10.8.2 Tel/Fax Number.........................................................................................388
10.8.3 Serial Number 389

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10.8.4 No Sleep...............
10.8.5 Foolscap Size Setting............................................................................... 389
10.8.6 Original Size Detection............................................................................. 389
10.8.7 Install Date................................................................................................ 390
10.8.8 Initialization............................................................................................... 390
10.8.9 Trouble Isolation........................................................................................ 391
10.8.10 IU Life Setting........................................................................................... 392
10.8.11 Change Warm Up Time............................................................................ 393
10.8.12 Machine State LED Setting....................................................................... 394
10.9 System 2 .......................................................................................................... 395
10.9.1 HDD.......................................................................................................... 395
10.9.2 Image Controller Setting........................................................................... 395
10.9.3 Option Board Status ................................................................................. 396
10.9.4 Consumable Life Reminder ...................................................................... 396
10.9.5 Unit Change.............................................................................................. 396
10.9.6 Software Switch Setting............................................................................ 397
10.9.7 Scan Caribration....................................................................................... 397
10.9.8 LCT Paper Size Setting ............................................................................ 397
10.9.9 Line Mag Setting....................................................................................... 398
10.9.10 Data Capture ............................................................................................ 399
10.9.11 Split Line Detect. Setting .......................................................................... 401
10.9.12 Stamp ....................................................................................................... 402
10.9.13 Network Fax Settings................................................................................ 403
10.10 Counter............................................................................................................. 404
10.10.1 Procedure................................................................................................. 404
10.10.2 Life............................................................................................................ 404
10.10.3 Jam........................................................................................................... 405
10.10.4 Service Call Counter................................................................................. 405
10.10.5 Warning .................................................................................................... 405
10.10.6 Maintenance............................................................................................. 406
10.10.7 Service Total............................................................................................. 406
10.10.8 Counter of Each Mode.............................................................................. 406
10.10.9 Service Call History (Data)....................................................................... 406
10.10.10 ADF Paper Pages..................................................................................... 406
10.10.11 Paper Jam History .................................................................................... 407
10.10.12 Fax Connection Error................................................................................ 407
10.10.13 Split Line Counter..................................................................................... 407
10.11 List Output........................................................................................................ 408

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10.11.1 Machine
10.11.2 Adjustment List .........................................................................................408
10.11.3 Parameter List...........................................................................................408
10.11.4 Service Parameter ....................................................................................408
10.11.5 Protocol Trace...........................................................................................408
10.11.6 Fax Setting List .........................................................................................408
10.11.7 Fax Analysis List .......................................................................................408
10.12 State Confirmation............................................................................................409
10.12.1 Sensor Check............................................................................................409
10.12.2 Sensor check screens...............................................................................410
10.12.3 Sensor check list.......................................................................................414
10.12.4 Table Number............................................................................................422
10.12.5 Level History1 ...........................................................................................422
10.12.6 Level History 2 ..........................................................................................422
10.12.7 Temp. & Humidity......................................................................................422
10.12.8 CCD Check...............................................................................................423
10.12.9 Memory/HDD Adj......................................................................................423
10.12.10 Memory/HDD State...................................................................................426
10.12.11 Color Regist ..............................................................................................426
10.12.12 IU Lot No...................................................................................................426
10.12.13 Adjustment Data List.................................................................................426
10.13 Test Mode.........................................................................................................427
10.13.1 Procedure for test pattern output ..............................................................427
10.13.2 Gradation Pattern......................................................................................427
10.13.3 Halftone Pattern........................................................................................428
10.13.4 Lattice Pattern...........................................................................................428
10.13.5 Solid Pattern..............................................................................................429
10.13.6 Color Sample ............................................................................................429
10.13.7 8 Color Solid Pattern.................................................................................430
10.13.8 CMM pattern.............................................................................................430
10.13.9 Running Mode...........................................................................................430
10.13.10 Fax Test.....................................................................................................431
10.14 ADF ..................................................................................................................431
10.15 FAX...................................................................................................................431
10.16 Finisher.............................................................................................................431
10.16.1 CB-FN adjustment ....................................................................................431
10.16.2 FN-X3 Adjustment.....................................................................................431
10.16.3 Punch option setting .................................................................................431

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10.16.4 Job Separator........................................................................................... 431
10.17 Internet ISW ..................................................................................................... 432
10.17.1 Internet ISW Set....................................................................................... 432
10.17.2 HTTP Setting............................................................................................ 432
10.17.3 FTP Setting............................................................................................... 433
10.17.4 Forwarding Access Setting....................................................................... 434
10.17.5 Download.................................................................................................. 435
11. Enhanced Security.............................................................................................. 436
11.1 Enhanced Security function setting procedure................................................. 436
11.1.1 Procedure................................................................................................. 436
11.1.2 Exiting....................................................................................................... 436
11.2 Enhanced Security function tree ...................................................................... 436
11.3 Settings in the Enhanced Security ................................................................... 437
11.3.1 CE Password............................................................................................ 437
11.3.2 Administrator Password............................................................................ 437
11.3.3 Administrator Feature Level...................................................................... 438
11.3.4 CE Authentication..................................................................................... 438
11.3.5 IU Life Stop Setting................................................................................... 438
11.3.6 NVRAM Data Backup............................................................................... 439
11.3.7 Operation Ban release time...................................................................... 439
11.3.8 Administrator unlocking............................................................................. 439
12. Billing Setting ...................................................................................................... 440
12.1 Billing Setting function setting procedure ......................................................... 440
12.1.1 Procedure................................................................................................. 440
12.1.2 Exiting....................................................................................................... 440
12.2 Billing Setting function tree............................................................................... 440
12.3 Settings in the Billing Setting............................................................................ 441
12.3.1 Counter Setting......................................................................................... 441
12.3.2 Management Function Choice.................................................................. 442
12.3.3 Coverage Rate Clear................................................................................ 449
13. Procedure for resetting........................................................................................ 450
13.1 Trouble resetting............................................................................................... 450
13.2 Contents to be cleared by reset function.......................................................... 450
14. Mechanical adjustment....................................................................................... 451
14.1 Mechanical adjustment of the scanner section ................................................ 451
14.1.1 Adjustment of the scanner motor belt....................................................... 451
14.1.2 Focus positioning of the scanner and mirrors unit.................................... 452
14.1.3 Scanner position adjustment .................................................................... 453

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14.1.4 Adjusting the height of the original glass moving unit...............................454
14.1.5 Adjusting the height of the guide support for the original glass moving unit
..................................................................................................................456
14.2 Mechanical adjustment of the paper feed section ............................................457
14.2.1 Skew adjustment of the tray 1, 2...............................................................457
14.2.2 Centering adjustment of the tray 1, 2........................................................458
14.2.3 Adjustment of the manual bypass tray paper size unit..............................459
14.3 PH unit mechanical adjustment........................................................................460
14.3.1 Skew adjustment.......................................................................................460
Troubleshooting
15. Jam display .........................................................................................................463
15.1 Misfeed display.................................................................................................463
15.1.1 Misfeed display resetting procedure .........................................................467
15.2 Sensor layout....................................................................................................468
15.3 Solution.............................................................................................................469
15.3.1 Initial check items......................................................................................469
15.3.2 Solution when paper curl occurs...............................................................469
15.3.3 Misfeed at tray 1 feed section ...................................................................470
15.3.4 Misfeed at tray 2 feed section ...................................................................471
15.3.5 Misfeed at manual bypass feed section....................................................472
15.3.6 Misfeed at duplex pre-registration section.................................................473
15.3.7 Misfeed at tray 2 vertical transport section................................................474
15.3.8 Misfeed at 2nd image transfer section ......................................................475
15.3.9 Misfeed at exit section...............................................................................476
15.3.10 Misfeed at duplex transport section ..........................................................477
15.3.11 Controller jam............................................................................................478
16. Malfunction code.................................................................................................479
16.1 Alert code .........................................................................................................479
16.1.1 Alert code list ............................................................................................480
16.2 Solution.............................................................................................................482
16.2.1 S-1: CCD gain adjustment failure..............................................................482
16.2.2 D-1: Split line detect..................................................................................482
16.2.3 D-2: Read guide trouble............................................................................482
16.2.4 P-5: IDC sensor (front) failure...................................................................483
16.2.5 P-28 IDC sensor (rear) failure...................................................................483
16.2.6 P-6: Cyan imaging unit failure...................................................................483
16.2.7 P-7: Magenta imaging unit failure .............................................................483

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Troubleshooting
Appendix
Field Service Ver. 3.0 Jan. 2008
xii
16.2.8 P-8: Yellow imaging unit failure................................................................. 483
16.2.9 P-9: Black imaging unit failure .................................................................. 483
16.2.10 P-21: Color regist test pattern failure........................................................ 484
16.2.11 P-22: Color regist adjust failure................................................................. 484
16.2.12 P-27: Secondary transfer ATVC failure..................................................... 484
16.2.13 P-30: Color PC drive sensor malfunction.................................................. 485
16.2.14 P-31: Black PC drive sensor malfunction.................................................. 485
16.3 Trouble code..................................................................................................... 486
16.3.1 Trouble code list........................................................................................ 486
16.4 How to reset ..................................................................................................... 515
16.5 Solution ............................................................................................................ 516
16.5.1 C0202: Tray 1 feeder up/down abnormality .............................................. 516
16.5.2 C0204: Tray 2 feeder up/down abnormality .............................................. 516
16.5.3 C0211: Manual feed up/down abnormality ............................................... 517
16.5.4 C0301: Suction fan motor’s failure to turn................................................. 517
16.5.5 C0351: Paper cooling fan motor’s failure to turn....................................... 518
16.5.6 C2151: Secondary transfer roller pressure welding alienation ................. 518
16.5.7 C2152: Transfer belt pressure welding alienation..................................... 519
16.5.8 C2164: PC charge malfunction................................................................. 519
16.5.9 C2253: Color PC motor’s failure to turn.................................................... 520
16.5.10 C2254: Color PC motor’s turning at abnormal timing............................... 520
16.5.11 C225D: Color dev. unit engagement/disengagement failure..................... 520
16.5.12 C2351: K toner suction fan motor’s failure to turn..................................... 521
16.5.13 C2451: Release new transfer belt unit...................................................... 521
16.5.14 C2551: Abnormally low toner density detected cyan TCR sensor............ 522
16.5.15 C2553: Abnormally low toner density detected magenta TCR sensor..... 522
16.5.16 C2555: Abnormally low toner density detected yellow TCR sensor......... 522
16.5.17 C2552: Abnormally high toner density detected cyan TCR sensor.......... 522
16.5.18 C2554: Abnormally high toner density detected magenta TCR sensor.... 522
16.5.19 C2556: Abnormally high toner density detected yellow TCR sensor........ 522
16.5.20 C2557: Abnormally low toner density detected black TCR sensor........... 523
16.5.21 C2558: Abnormally high toner density detected black TCR sensor ......... 523
16.5.22 C2559: Cyan TCR sensor adjustment failure ........................................... 524
16.5.23 C255A: Magenta TCR sensor adjustment failure ..................................... 524
16.5.24 C255B: Yellow TCR sensor adjustment failure ......................................... 524
16.5.25 C255C: Black TCR sensor adjustment failure .......................................... 524
16.5.26 C2650: Main backup media access error ................................................. 525
16.5.27 C2651: EEPROM access error (IU C) 526

GeneralMaintenanceAdjustment / Setting
Troubleshooting
Appendix
Field Service Ver. 3.0 Jan. 2008
xiii
16.5.28 C2652: EEPROM access error (IU M)......................................................526
16.5.29 C2653: EEPROM access error (IU Y).......................................................526
16.5.30 C2654: EEPROM access error (IU K).......................................................526
16.5.31 C2A01: EEPROM access error (TC C).....................................................526
16.5.32 C2A02: EEPROM access error (TC M).....................................................526
16.5.33 C2A03: EEPROM access error (TC Y).....................................................526
16.5.34 C2A04: EEPROM access error (TC K).....................................................526
16.5.35 C3101: Fusing roller separation failure.....................................................527
16.5.36 C3201: Fusing motor failure to turn ..........................................................527
16.5.37 C3202: Fusing motor turning at abnormal timing......................................527
16.5.38 C3303: Fusing cooling fan motor/ 1 failure to turn....................................528
16.5.39 C3302: Fusing cooling fan motor/ 2,3 failure to turn.................................528
16.5.40 C3421: Fusing heaters trouble (heating side)...........................................529
16.5.41 C3423: Fusing heaters trouble (pressurizing side) ...................................529
16.5.42 C3461: Release new fusing unit ...............................................................529
16.5.43 C3721: Fusing abnormally high temperature detection (heating side) .....530
16.5.44 C3723: Fusing abnormally high temperature detection (pressurizing side)
..................................................................................................................530
16.5.45 C3821: Fusing abnormally low temperature detection (heating side).......530
16.5.46 C3823: Fusing abnormally low temperature detection (pressurizing side)530
16.5.47 C4151: Polygon motor rotation trouble (C)................................................531
16.5.48 C4152: Polygon motor rotation trouble (M)...............................................531
16.5.49 C4153: Polygon motor rotation trouble (Y)................................................531
16.5.50 C4154: Polygon motor rotation trouble (K)................................................531
16.5.51 C4551: Laser malfunction (C)...................................................................531
16.5.52 C4552: Laser malfunction (M)...................................................................531
16.5.53 C4553: Laser malfunction (Y) ...................................................................531
16.5.54 C4554: Laser malfunction (K) ...................................................................531
16.5.55 C5102: Transport motor’s failure to turn....................................................532
16.5.56 C5103: Transport motor’s turning at abnormal timing...............................532
16.5.57 C5351: Power supply cooling fan motor’s failure to turn ...........................532
16.5.58 C5353: Cooling fan motor/2’s failure to turn..............................................533
16.5.59 C5354: Exhaust fan motor’s failure to turn................................................533
16.5.60 C5357: Cooling fan motor/1’s failure to turn..............................................534
16.5.61 C5370: MFP board cooling fan motor’s failure to turn...............................534
16.5.62 C5371: MFP board CPU cooling fan motor’s failure to turn ......................535
16.5.63 C6102: Drive system home sensor malfunction........................................535
16.5.64 C6103: Slider over running .......................................................................535

bizhub C353/C253/C203
Troubleshooting
Appendix
Field Service Ver. 3.0 Jan. 2008
xiv
16.5.65 C6301: Optical cooling fan motor’s failure to turn..................................... 536
16.5.66 C6704: Image input time out..................................................................... 536
16.5.67 C6751: CCD clamp/gain adjustment failure.............................................. 537
16.5.68 C6F01: Scanner sequence trouble 1........................................................ 537
16.5.69 C9401: Exposure turning on the lamp trouble detection........................... 538
16.5.70 C9402: Exposure turning on the lamp abnormally detection.................... 538
16.5.71 CA051: Standard controller configuration failure...................................... 538
16.5.72 CA052: Controller hardware error............................................................. 538
16.5.73 CA053: Controller start failure .................................................................. 538
16.5.74 CC001: Vendor connection failure............................................................ 539
16.5.75 CC151: ROM contents error upon startup (MSC)..................................... 539
16.5.76 CC152: ROM contents error upon startup (Scanner)............................... 539
16.5.77 CC153: ROM contents error upon startup (PRT) ..................................... 539
16.5.78 CC163: ROM contents error (PRT)........................................................... 540
16.5.79 CC164: ROM contents error (MSC).......................................................... 541
16.5.80 CC170: Dynamic link error during starting (AP0) ..................................... 541
16.5.81 CC171: Dynamic link error during starting (AP1) ..................................... 541
16.5.82 CC172: Dynamic link error during starting (AP2) ..................................... 541
16.5.83 CC173: Dynamic link error during starting (AP3) ..................................... 541
16.5.84 CC174: Dynamic link error during starting (AP4) ..................................... 541
16.5.85 CC180: Dynamic link error during starting (LDR)..................................... 541
16.5.86 CC181: Dynamic link error during starting (IBR)...................................... 541
16.5.87 CC182: Dynamic link error during starting (IID)........................................ 541
16.5.88 CC183: Dynamic link error during starting (IPF)....................................... 541
16.5.89 CC184: Dynamic link error during starting (IMY)...................................... 541
16.5.90 CD002: JOB RAM save error.................................................................... 542
16.5.91 CD004: Hard disk access error................................................................. 542
16.5.92 CD005: Hard disk error 1.......................................................................... 542
16.5.93 CD006: Hard disk error 2.......................................................................... 542
16.5.94 CD007: Hard disk error 3.......................................................................... 542
16.5.95 CD008: Hard disk error 4.......................................................................... 542
16.5.96 CD009: Hard disk error 5.......................................................................... 542
16.5.97 CD00A: Hard disk error 6 ......................................................................... 542
16.5.98 CD00B: Hard disk error 7 ......................................................................... 542
16.5.99 CD00C: Hard disk error 8......................................................................... 542
16.5.100 CD00D: Hard disk error 9......................................................................... 542
16.5.101 CD00E: Hard disk error A......................................................................... 542

GeneralMaintenanceAdjustment / Setting
Troubleshooting
Appendix
Field Service Ver. 3.0 Jan. 2008
xv
16.5.102 CD00F: Hard disk data transfer error........................................................542
16.5.103 CD020: Hard disk verify error....................................................................542
16.5.104 CD010: Hard disk unformat ......................................................................543
16.5.105 CD011: Hard disk out of specifications mounted......................................543
16.5.106 CD201: File memory mounting error.........................................................543
16.5.107 CD202: Memory capacity discrepancy .....................................................543
16.5.108 CD203: Memory capacity discrepancy 2 ..................................................543
16.5.109 CD211: PCI-SDRAM DMA operation failure.............................................544
16.5.110 CD212: Compression/extraction timeout detection...................................544
16.5.111 CD231: No Fax memory at FAX board mounting......................................544
16.5.112 CD241: Encryption board setting error .....................................................544
16.5.113 CD242: Encryption board mounting error.................................................544
16.5.114 CD251: No JPEG board mounting at JPEG board mount setting.............545
16.5.115 CD261: USB host board failure.................................................................545
16.5.116 CD271: i-Option activated and additional memory not installed...............545
16.5.117 CD401: NACK command incorrect ...........................................................546
16.5.118 CD402: ACK command incorrect..............................................................546
16.5.119 CD403: Checksum error ...........................................................................546
16.5.120 CD404: Receiving packet incorrect...........................................................546
16.5.121 CD405: Receiving packet analysis error...................................................546
16.5.122 CD406: ACK receiving timeout .................................................................546
16.5.123 CD407: Retransmission timeout...............................................................546
16.5.124 CE001: Abnormal message queue...........................................................546
16.5.125 CE003: Task error.....................................................................................546
16.5.126 CE004: Event error ...................................................................................546
16.5.127 CE005: Memory access error...................................................................546
16.5.128 CE006: Header access error ....................................................................546
16.5.129 CE007: DIMM initialize error.....................................................................546
16.5.130 CD3##: NVRAM data error .......................................................................547
16.5.131 CE002: Message and method parameter failure ......................................548
16.5.132 CEEE1: MSC undefined malfunction occurring........................................548
16.5.133 CEEE2: Scanner section undefined malfunction ......................................548
16.5.134 CEEE3: Engine section undefined malfunction ........................................549
17. Power supply trouble...........................................................................................550
17.1 Machine is not energized at all (DCPU operation check).................................550
17.2 Control panel indicators do not light.................................................................550
17.3 Fusing heaters do not operate..........................................................................551
17.4 Power is not supplied to option.........................................................................551

bizhub C353/C253/C203
GeneralMaintenanceAdjustment / Setting
Troubleshooting
Appendix
Field Service Ver. 3.0 Jan. 2008
xvi
17.4.1 DF-611...................................................................................................... 551
17.4.2 PC-104/204/405........................................................................................ 551
17.4.3 FS-519/JS-505/FS-609............................................................................. 552
18. Image quality problem......................................................................................... 553
18.1 How to read element date ................................................................................ 553
18.1.1 Table number............................................................................................ 554
18.1.2 Level history 1........................................................................................... 555
18.1.3 Level history 2........................................................................................... 556
18.2 How to identify problematic part....................................................................... 557
18.2.1 Initial check items ..................................................................................... 557
18.3 Solution ............................................................................................................ 559
18.3.1 Scanner system: white lines in sub scan direction, white bands in sub scan
direction, colored lines in sub scan direction, and colored bands in sub scan
direction.................................................................................................... 559
18.3.2 Scanner system: white lines in main scan direction, white bands in main
scan direction, colored lines in main scan direction, and colored bands in
main scan direction................................................................................... 561
18.3.3 Scanner system: color spots..................................................................... 562
18.3.4 Scanner system: fog................................................................................. 563
18.3.5 Scanner system: blurred image, blotchy image........................................ 564
18.3.6 Scanner system: incorrect color image registration, sync shift
(lines in main scan direction).................................................................... 565
18.3.7 Scanner system: moire............................................................................. 566
18.3.8 Scanner system: skewed image............................................................... 567
18.3.9 Scanner system: distorted image............................................................. 568
18.3.10 Scanner system: low image density, rough image.................................... 569
18.3.11 Scanner system: defective ACS................................................................ 570
18.3.12 Scanner system: blank copy, black copy................................................... 571
18.3.13 Scanner system: abnormal image............................................................ 572
18.3.14 Scanner system: uneven density.............................................................. 573
18.3.15 Printer monocolor: white lines in sub scan direction, white bands in sub scan
direction, colored lines colored bands in sub scan direction..................... 574
18.3.16 Printer monocolor: white lines in main scan direction, white bands in main
scan direction, colored lines in main scan direction, colored bands in main
scan direction............................................................................................ 575
18.3.17 Printer monocolor: uneven density in sub scan direction ......................... 576
18.3.18 Printer monocolor: uneven density in main scan direction ....................... 577
18.3.19 Printer monocolor: low image density....................................................... 578
18.3.20 Printer monocolor: gradation reproduction failure..................................... 580
18.3.21 Printer monocolor: foggy background....................................................... 581