Konica Minolta BIZHUB PRO C5500 User manual

bizhub PRO C5500 - ALL ACTIVE SOLUTIONS
March 2010
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
Legal Notice
This documentis designedas a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seekingadvice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENTWILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BELIABLEFOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
SSD SUPPORT SOLUTIONS

bizhub PRO C5500 Breakage, damage, malformed, removed part
Solution ID 2 Solution Usage
TAUS0900120EN*
Description
C-2220 (C2220) error code.
Solution
CAUSE: Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn
OK manually.
SOLUTION: Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed.
Note : See attached document for parts reference. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from
the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Solution ID Solution Usage
TAUS0808324EN*
Description
FD-501, is the folding/conveyance section available as a complete assembly?
Solution
The folding/conveyance section is not available as a complete assembly.
SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
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March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Solution ID 10 Solution Usage
TAUS0900085EN*
Description
Unable to scan to E-mail using a Microsoft® Exchange Server 2007.
Solution
CAUSE:The Microsoft® Exchange Server is not set up correctly.
SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft® Exchange Server 2007. To viewthe PDF, you may need to download
a free copy of Adobe Reader®.
CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only
for use by an experienced Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on E-mail
flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at
Konica Minolta and several customer environments.
SPECIAL NOTE : Solution contribution byIan Lynch/Mark D'Attilio, Production Print/SSD and Jim DiSarro/Jim Behrends, Workgroup/SSD
Solution ID 6 Solution Usage
TAUS0656888EN*
Description
When printing a calibration page from ColorWise™ Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller that
indicates the job was sent.
Solution
PROBABLE CAUSES:
1. There is a mismatch between the default paper media settings on the IC-303 and the paper drawer settings on the engine.
The IC-303 ships with default paper settings of Plain, White, 64-74. If the paper drawer of theengine is not set to these same settings, the job will not print
until the drawer is configured to match these settings. There will not be an indication on the IC-303 panel and the job will also not show up in the job list on the
engine. The only place that the problem can be observed from is Command WorkStation™.
To have all jobs print, based on the drawer settings by default, enter the IC-303 "Launch Configure" through a web browser and edit the PS settings for paper
type "PDL => PS". Paper weight should be set to "Printers Default".
Note :When printing an IC-303configuration page, the paper weight will show as "0" for this setting.
2. Incorrect DipSW setting.
Verify that DipSW 24-2 is set to "0".
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone, Production Print/SSD
Solution ID 6 Solution Usage
TAUS0700089EN*
Description
The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.
Solution
CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500.
SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the
controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number
of peripherals that are only available on the "Entry" system.
Notes :
1.Please see attached configuration sheets for the applicable model.
2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID 3 Solution Usage
TAUS0702624EN*
Description
Unable to insert simplex tabs into duplex print job using the IC-408 controller.
Solution
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March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
CAUSE: Alimitationwith theIC-408 system code version 1.0system code.
SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.
In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion.
Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above.
The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID 3 Solution Usage
TAUS1000160EN*
Description
When printing multiple print jobs, jobs will back up in the machines queue causing the machine to print slow or lock up.
Solution
When the machine is printing multiple print jobs, the machine will cycle between print jobs. This causes the machine to slow down and if the queue fills up
enough, it could lock up the machine.
The reason the machine cycles between print jobs is because the machine is checking which printer language (PCL or PS) the next print job is using. To stop
this from happening, you have to tell the machine which PDL to use.To accomplish this, please perform the following:
1. Utility
2. User Settings
3. Printer Settings
4. Basic Settings
5. PDL Settings
6. Choose PS or PCL, depending on what driver is being used.
For the Bizhub 200/250/350/222/282/362 follow these steps.
1. Utility
2. Printer Settings
3. PDL Set
Note: All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to (PCL or PS).
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID 3 Solution Usage
TAUS1000343EN*
Description
Main body is locking up after performing any scanning functions.
E-mail
FTP
SMB
Solution
CAUSE:It has been determined thatthe IC-408 Fiery® patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery® auto
update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date.
Note : IC-303 & IC-305 are not affected by this.
SOLUTION:Print a Fiery® configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery® system software needs to be
reloaded.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0657282EN*
Description
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Printing appears to be very slow and the controller has high disk and CPU activity.
Solution
CAUSE: Secure Eraseis enabled.
SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. This
requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller.
Secure Erase is required in government or other environments that handle sensitive orconfidential material.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0657640EN*
Description
Unable to scan to E-Mail.
Solution
CAUSE: E-Mail function is prohibited.
SOLUTION: To enable E-Mail, perform the following:
1. Select Utility\Counter.
2. Select Machine Admin. Setting.
3. Select System Setting.
4. Select Operation Prohibit Set.
5. Select Scanner Prohibit Setting.
6. Select Permission next to the E-Mail tab.
7. Exit the Administrator mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0800497EN*
Description
Communication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operation
panel. The controller button on theLCD will become "grayed out" andthe controller must berestarted.
Solution
CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List
(Held and Printed jobs) from the MFP's LCD panel.
SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access
the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Notes :
1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 at
system code version 1.1 prior to installing this patch.
2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded
for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID 2 Solution Usage
TAUS0802443EN*
Description
Unable to print. A ‘Please Confirm Authentication Setting of Administrator Setting or Controller’ error message is displayed on the operation panel’.
Solution
CAUSE: ‘Allow printing from’ is set to Authorized Users on the Fiery®.
SOLUTION: Set ‘Allow printing from’ to All Users. To set ‘Allow printing from’ to All Users perform the following:
1. Browse into the Fiery®.
2. Launch Fiery® configure.
3. Check the Allow users to print without authentication check box.
4. Reboot the Fiery® for the setting to take effect.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Solution ID 1 Solution Usage
TAUS0656890EN*
Description
When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displays
the Fiery® logo.
Solution
CAUSE: The FACI option is enabled on the IC-303.
SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables the
front panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse are
required items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to the
installation program.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID 1 Solution Usage
TAUS0800376EN*
Description
The 1-V80PE patch does not work properly for the Fiery® IC-408 v1.0a.Itdoes not show up on the Fiery® Configuration Page and does not allow any
additional patches to be installed.
Solution
CAUSE: Updated patch required.
SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between
old and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of the
good patch is 1.51MB ( 1,590,397 bytes ).
Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the
bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between
patches.
Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest
are from performing the system updates.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID 1 Solution Usage
TAUS0801532EN*
Description
"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.
Solution
CAUSE: Special firmware required.
SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version
firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID 1 Solution Usage
TAUS0807939EN*
Description
Controller is greyed out and unavailable; printer is not printing.
Solution
CAUSE: Communication was lost.
SOLUTION: Reboot the Fiery controller and the printer.
SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID 0 Solution Usage
TAUS0701857EN*
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Description
Unable to scan; Scan button is "grayed out".
Solution
CAUSE: Scanner function is prohibited.
SOLUTION: To enable, perform the following:
1. Select Utility\Counter.
2. Select [03] Machine Admin. Setting.
3. Select [01] System Setting.
4. Select [04] Operation Prohibit Set.
5. Select [03] Scanner Prohibit Setting.
6. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission or
Prohibit Manual Input Permission or Prohibit.
7. Click OK.
8. Exit the Administrator mode.
Note : Permission = Allow and Prohibit = Not Allow.
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Chuck Tripp, Production Print/SSD
Solution ID 0 Solution Usage
TAUS0703621EN*
Description
“The client could not connect to remote computer”message and unable to connect to the Fiery® using the Remote Desktop connection.
Solution
CAUSE: Remote Desktop is disabled at the Fiery®.
SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following:
1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel.
2. Enter thecontroller password (the default password is Fiery.1 ).
3. Select Setup.
4.Select Server Set Up.
5. Select Enable for Remote Desktop.
6. Select Back.
7. Select OK.
8. Select Apply.
9.Reboot.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID 0 Solution Usage
TAUS0900453EN*
Description
Scan address will not clear after the scan is complete.
Solution
CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0).
SOLUTION: To change the dipswitch setting:
1. Enter Service mode.
2.Select System Setting.
3.Select Software DS Setting.
4.Set DipSW 15-6 = 1 (ON).
5.Exit Service mode.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID Solution Usage
TAUS0656889EN*
Description
When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured?
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Solution
The IC-303 is configured using 2 different methods.
1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCD
panel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling Remote
Desktop and Enabling web services are the basic functions that can be configured.
Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.
2. After a TCP/IP address has been configured and Web services are enabled, launch configure from a Web browser and configure the remaining settings on
the IC-303.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID Solution Usage
TAUS0657643EN*
Description
Unable to scan to FTP.
Solution
CAUSE: FTP function is prohibited.
SOLUTION: To enable FTP, perform the following:
1. Select Utility\Counter.
2. Select Machine Admin. Setting.
3. Select System Setting.
4. Select Operation Prohibit Set.
5. Select Scanner Prohibit Setting.
6. Select Permission next to the FTP tab.
7. Exit the Administrator mode.
Note : Make sure that FTP is enabled on the Fiery® controller.
SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD
Solution ID Solution Usage
TAUS0800364EN*
Description
Unable to print a configuration page and the machine prompts for 64gms to 74gms paper weight yet the tray is set for the proper paper weight. This problem
also occurswhen printing.
Solution
CAUSE: The firmware on the machine is corrupt or the system code on the IC-408 is corrupt.
SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or system
software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download
MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID Solution Usage
TAUS0801668EN*
Description
After updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.
Solution
CAUSE:Correct PPD has not been loaded in Adobe® PageMaker® or PPD has not been assigned to printer in PageMaker® print dialog box.
SOLUTION:To correct this:
1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder.
2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder.
3.Reboot the system then open PageMaker® file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENT
button available.
4.Select DOCUMENTand change the PPD to Fiery® X3ETY2 65_55C-KM.
5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer.
Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD to
that printer so the PPD does not have to be selected everytime.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID Solution Usage
TAUS0808310EN*
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March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
Description
Quick Cal/Color Cal option is not shown. Only one calibration type is listed.
Solution
CAUSE: Desired calibration device is not set.
SOLUTION: From CREO© interface select File=> Preferences=> Calibration Device=> Select Desired Calibration type. Off-the-glass = Color Cal
Device Tool = Densitometer.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution ID Solution Usage
TAUS0902121EN*
Description
Cannot print when using 64-bit Microsoft® Windows Vista™ and IC-303 running firmware version 1.01.
Solution
CAUSE: Microsoft® Windows Vista™ driver incompatibility with older Fiery® system software.
SOLUTION: Update Fiery® system software to version 2.0 or above. The latest version firmware or system software is available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Rabindranauth Ramkumar, KMBS/Tampa, FL
Solution ID Solution Usage
TAUS0902138EN*
Description
"Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter Machine
Manager Setting => Account Track Setting.
Solution
CAUSE: Account Authentication or Account Name Input is turned OFF on the engine. (Account Track and User Authentication)
SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to Turn the engine OFF when this feature is enabled)
Note : Please see attachment for message. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the
Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID Solution Usage
TAUS0902160EN*
Description
Print jobs failing to process when selecting 8.5x11R size paper with image quality set to High. Job prints normally when 8.5x11 paper is selected.
Solution
CAUSE: Print controller version 2.0 software bug.
SOLUTION: Load the version 2.0 Service Pack 1 (SP1) using the installation procedure in the attached Release Notes. To viewthe PDF, Adobe Reader®
must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID Solution Usage
TAUS1000116EN*
Description
Fiery® IC-305displays "check copier power and cable connections" on the LCD panel.
Solution
CAUSE:The Fiery® interface card has become dislodged fromthe PCIslot.
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Controller - no or slow print, scan failure, garbled data, lockup
SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller.
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
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March 2010

bizhub PRO C5500 Dirty image - Spots, banding, streaks, smudged or background
Solution ID 201 Solution Usage
TAUS0801219EN*
Description
Streaks and/or lines on copies, possibly accompanied by an abnormalnoise.
Solution
CAUSE: Drum cleaning blade has "flipped".
SOLUTION: Depending upon the installed Drum Unit there are different recommendations:
If using a DU-102 Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should be trimmed on the corners before installation.
If using a DU-102B Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PRO
C500. The 8050/bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation.
If using the new Green Dot Drum Unit no modifications are required.
Please see the attached documents and Bulletin Number 6833for instructions.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS/BSE
Solution ID 97 Solution Usage
TAUS0701189EN*
Description
Toner is adhering to the drum surface.It can be cleaned off, but returns a short time later.
Solution
CAUSE: It appears as though there may be an issue with the coating on the drums which seems to be most sensitive when replaced in the black drum
section. The other 3 colors, Magenta, Cyan and Yellow do not seem to be affected as much by this change to the drum surface.
SOLUTION: If you are experiencing marks on the drum please order a replacement 102C drum (p/n A0400Y4)
Note : Should Magenta, Cyan or Yellow drum unit fail, please follow the same procedure listed above for replacement.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Rich Raynor/Clinton Marquardt, ESS
Solution ID 17 Solution Usage
TAUS0702133EN*
Description
Banding in half tones in the lead-to-trail direction on all copies, prints and test charts.
Solution
CAUSE: Changing machine conditions.
SOLUTION: Adjust AC Dev Bias in the negative direction for the affected color(s). To adjust AC dev bias, perform the following:
1. Enter Service mode.
2. Select [PROCESS ADJUSTMENT].
3. Select [PROCESS FINE ADJUSTMENT].
4. Select [DEVELOP AC BIAS FINE ADJ].
5. Set the affected color(s) to the desired setting. The range is +5 to -5. The default setting is 0.
6. Exit Service mode. Automatic Gamma will automatically run when the Service mode is exited.
SPECIAL NOTE : Solution contribution by Freddie Burnham/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID 15 Solution Usage
TAUS0703731EN*
Description
Dark bandin the main scan (front-to-rear) direction at the lead edge.
Solution
CAUSE: Incorrect separation setting.
Note : Please refer to attached sample of dark band. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from
the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html
SOLUTION: Adjust theDC separationsetting:
1. Set Dip-SW 1-0 to 1.
2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back).
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bizhub PRO C5500 Dirty image - Spots, banding, streaks, smudged or background
3. Change the Separation DC settings from -20 to -30.
4. Please check the dark band level.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID 8 Solution Usage
TAUS0614442EN*
Description
Double image when copying or printing and the machine is misting one or more toners from the drum area.
Solution
CAUSE: Rear locking screws for the drum cleaner blade were not removed during machine setup or drum unit replacement of one or more units.
SOLUTION: Ensure that the front and rear locking screws for the drum cleaner blade are removed during machine setup.
SPECIAL NOTE : Solution contribution by Jim Behrends and David Aekus, Production Print/SSD
Solution ID 6 Solution Usage
TAUS0900371EN*
Description
Banding from front-to-rear (in many cases, mostly cyan). The banding (lines/vertical bands) may also be considered as being in the main scan direction.
Solution
CAUSE: Scratched(worn) drum(s), failingcoronasand/orover-charged developer. A PM is required.
SOLUTION: Perform a 100K PM and 200K PM. Replace all drums and developers. Replace the Charging Corona Assembly.
The bizhub PRO C6500 series 100K PM kit (Item #DC65PM100) is for the bizhub PRO C6500, C6500P and C5500 ONLY.
The bizhub PRO C6501 series 100K PM kit (Item #DC651PM100) is for the bizhub PRO C6501, C6501P and C5501 ONLY.
Item numbers for 200K PM kits are as follows:
Item #DC65PM200 - Includes all 200K PM Parts (no developers or drums)
Item #DC65X001 (Kit A) - Includes all 200K PM parts plus developers (1 each)
Item #DC65X002 (Kit B) - Includes all 200K PM Parts plus developers (1 each) and four (4) drums.
The PM schedule for the bizhub PRO C6500 is every 200K and the PM schedule for the bizhub PRO C5500 is every 150K.
Note : Please see the attached sample of the banding andattachments concerning PM Kit contents.
To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
To view theExcel document, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at
the following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Solution ID 5 Solution Usage
TAUS0802307EN*
Description
Intermittent cyan, magenta, yellow or black streaks from front-to-rear.
Solution
CAUSE: Possible loose HDD ribbon cable on the HD-506 assembly.
SOLUTION: Check and reseat all the ribbon cables on the hard drives of the HD-506 assembly which mounts on the Memory Control Board Assembly (p/n
A03U H040 13).
Solution ID 2 Solution Usage
TAUS0902440EN*
Description
Random lines appear at the edges of scanned documents.
Solution
CAUSE:IC-304/Plus system code needs to be updated.
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March 2010

bizhub PRO C5500 Dirty image - Spots, banding, streaks, smudged or background
SOLUTION:Update the system code to 2.1 and install the "Scan Lines" patch.
NOTE:
The system code and patchare available for download via the Konica Minolta Download Selector:
1. Login in via www.mykonicaminolta.com .
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
8. All product-related downloads are listed with the most current at the top of each category.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID 1 Solution Usage
TAUS0657540EN*
Description
Streaking on copies and prints.
Solution
PROBABLE CAUSES:
1. Fixing paper exit roller pressure is too high.
The bizhub PRO C6500 series has added a customer adjustment lever to the fuser exit plate to release pressure on the exit rollers, allowing the print to cool
with less pressure on the image.Slide the lever to the front to remove the pressure and to the rear for small size copies or prints.
2. Worn Lower roller ball bearings and insulating sleeves arecausing fuser to run slow.
Replace Lower roller bearings (p/n 26NA 5371 2) and insulating sleeves (p/n A03U 7227 00).
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD and Case Bratten, KMBS/Minneapolis, MN
Solution ID 1 Solution Usage
TAUS0701789EN*
Description
Streaks on copies/prints with mixed colors.
Solution
CAUSE:Worn/damagedfirst transfer rollers.
SOLUTION: To help isolate if it is a failed transfer roller, run halftones of 2 mixed colors at different densities levels (40%, 80%, 100%), and alternate the
colors until the problem has been isolated.
Confirm theproblem transfer roller(s) by swappingwith each other. Replace thetransfer roller as necessary (p/n A03U500400).
Note :Please refer to the attached Troubleshooting Guidefor additional information on copy quality issues. To viewthe PDF, Adobe Reader® must be
installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID 1 Solution Usage
TAUS0802191EN*
Description
Identifying a repeated mark on copies/prints.
Solution
Failed or "dirty" mechanical part which may needcleaning or replacing.
Approximately 251mm pitch: Damageto the fusing belt
Approximately 188mm pitch: Damageto the drum surface
Approximately 95mm pitch: Soiled second transfer roller
Approximately 94mm pitch: Developer conveyance failure
Note : As a reference, the inch conversion is:
251mm = 9.88 inches
188 mm = 7.40 inches
95mm = 3.74 inches
94 mm = 3.70 inches
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch/Greg Lantowski, Production Print/SSD
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March 2010

bizhub PRO C5500 Dirty image - Spots, banding, streaks, smudged or background
Solution ID 1 Solution Usage
TAUS0901899EN*
Description
White spots with tailing.
Solution
CAUSE: The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly.
SOLUTION: Replace the separation claw assembly (p/n 65AA -284 0). Review the attached samples for more detail on symptom and worn part.
SPECIAL NOTE : Solution provided by John Day, Network Imaging Integrator, Hughes-Calihan Konica Minolta, Inc.
Solution ID 0 Solution Usage
TAUS0901055EN*
Description
Front-to-rear lines, very close together, on one color.
Solution
CAUSE: The plate that the developing unit slides onto has become loose and it is rubbing on the drum.
SOLUTION: Tighten\repair the plate that the developing unit slides onto. Replace the drum if damaged.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution ID Solution Usage
TAUS0800268EN*
Description
Scuff marks on trail edge of copies.
Solution
CAUSE:Paper isbrushing the upper fuser guide.
SOLUTION:Check lowerfuser roll insulating sleeves.If they are worn or broken the lower roller will not function as designed.The sleeves must be replaced
(p/n A03U 7227 00).
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID Solution Usage
TAUS0902627EN*
Description
Lines in sub scan (lead-to-trail) direction.
Solution
CAUSE:Worn lower fuser roll bearings and sleeves which causepaper to curl upward in the fuserentrance and contact the guide.
SOLUTION: Replace the bearings (p/n 26NA 5371 2) and i nsulating sleeves (p/n A03U 7227 00).
SPECIAL NOTE : Solution contribution by Case Bratten, KMBS/Minneapolis
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March 2010

bizhub PRO C5500 Other image quality failure
Solution ID 6 Solution Usage
TAUS0800272EN*
Description
Copy quality defects; CQ issues. How to change the Speed Down, 2nd Transfer Pressure or the CPM Down.
Solution
To change the Speed Down, 2nd Transfer Pressure or the CPM Down, perform the following:
1. Touch the Paper Setting on the control panel.
2.Touch the CHANGE setting.
3.Select the Process Adj. button.
4.Press NEXT two times. This shouldgo to the screenfor Speed Down, 2nd Trans Pressure and the CPM Down. Try setting these adjustments for CQ
defects.
CAUTION : Adjustment of the “2nd Trans Offset”, “Separation AC” and “Separation DC” may be needed when “Speed Down” is set to “On”.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID Solution Usage
TAUS0802406EN*
Description
Error when performing the Scanner Smooth Tone Adjustment.
Solution
CAUSE:This adjustment is not available in the field.
SOLUTION: This adjustment is only used in manufacturing for initial set-up. If any parts in the scanner section are replaced and the copy quality is not
acceptable, performAdj. Data Reset. This will set the default data to a factory average.No further adjustment will be needed.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
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March 2010

bizhub PRO C5500 Image blank or solid color
Solution ID 61 Solution Usage
TAUS0700023EN*
Description
Indentations are being seen on 12x18 or 13x19 paper at the 11-inch mark after running mostly 8.5x11 paper.
Solution
CAUSE:These marks are caused by wear on the fuser belt. It occurs when most of the paper printed is 11" followed by changing to larger paper.
SOLUTION: A conversion kit is available to enable customers in production print environments to exchange the fusing unit without the need for a technician.
This kit will allow the fusing unit to be removed by the end user and swapped with another.Please see attached Bulletin Number 6756 for additional details. To
viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
IMPORTANT :
The only version of the CRU waiver form which is acceptable is the one which is attached to the bulletin. The technician should order the fuser kit and then
work with the customer to have the waiver form filled out. The order number should be included in the appropriate space on the waiver form. The completed
form should then be attached to the ticket. The ticket should then be transferred to ESS who will coordinate the release of the kit with the Parts department.
No fusing unit modification kits will be shipped until ESS has received the signed CRU waiverform.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES
Solution ID 29 Solution Usage
TAUS0623030EN*
Description
Evenly spaced yellow, magenta, cyan, or black lines from lead-to-trail after setup.
Solution
CAUSE: The time, date, and telephone numbers have not been programmed.
SOLUTION: To program the time, date, and phone numbers:
bizhub PRO C500/CF5001/8050
1. Press the Help key.
2. Select [Key operator mode].
3. Select [1. System initial setting].
4. Select [1. Date & Time setting].
5. Enter the date and time pressing [Set] after each entry to scroll to the next number entry position.
6. After all numbers have been entered, select [Set], [Previous Screen], [Previous Screen] to return to the normal operations screen.
7. Enter the 25 mode (power ON the sub power switch while pressing the 2 and 5 keys).
8. Select [12. Setting date input].
9. Input the proper date. Note: The date must be entered again even if the current displayed date is correct. The machine will cycle through the date, month,
and year each time the numbers are entered.
10. Select [OK] after each number entry.
11. Select [7. Telephone number setting menu].
12. Select [Service center Telephone number (16 digit)].
13. Input up to 16 numbers. Note: A number must be entered.
14. Select [Service center FAX number (16 digit)].
15. Input up to 16 digits.
Note : A number must be entered.
16. Select [OK].
17. Power the sub switch OFF/ON to exit the 25 mode.
bizhub PRO C6500/C6500P/C5500/C6501/C6501P/C5501/C65hc/LD6500
Follow the setup instructions that come with the machine (Installation Manuals are attached)and do not powerOFF the machine until everything has been
entered. Refer tomanuals for:
Time and Date setting
Setup Date Input
Telephone number setting
Notes :
1.To viewthe zipped PDFs, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
2. To open the ZIP file, WinZip®should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm .The file
can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view or run the contents.
SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD
Solution ID 10 Solution Usage
TAUS0802113EN*
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Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010

bizhub PRO C5500 Image blank or solid color
Description
A "halo" or "blasting" around black text, most noticeable toward the front or rear edge.
Solution
PROBABLE CAUSES:
1. Incorrect settings.
Please perform the following:
Select:
a. Utility=> Machine Admin=> System Setting=> Expert Adjustment=> Process Adjustment.
b.Toner Quantity=> Black. Change the setting to -1 and recheck the image. If needed, change the setting to -2 and so on, rechecking the image after
each change.
Note :This adjustment can affect the max density of the image so do not set the value unnecessarily low.
Select:
a. Service Mode=> Process Adjustment=> Process Fine Adjustment=> Covered Margin.
b. K (Black). Change the value to+2 (increase if necessary).
2. FailedWrite Unit.
ReplaceWrite Unit (Black write unit- p/n A0U0 R707 00 andColor write unit- p/n A0U0 R708 00).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD
Solution ID 3 Solution Usage
TAUS0702887EN*
Description
Dirty copies with lines and possible noise.
Solution
CAUSE: Transfer belt cleaning blade flipping due toinsufficient lubrication of the transfer belt cleaning blade.
SOLUTION: To allow for sufficient lubrication of the transfer belt cleaning blade set software DipSW 20-4 to 1 (enabled).To set DipSW 20-4 to 1, perform the
following:
1. Enter Service mode.
2. Select [System Setting].
3. Select [Software SW Setting].
4. Set switch 20-4 to 1. 5.
5.Exit Service mode.
SPECIAL NOTE : Solution contribution by Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0801085EN*
Description
Security lines on copies after a new install.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be re-entered:
1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time)
=> OK => Exit =>PowerOFF sub-power switch.
2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
SPECIAL NOTE : Solution contribution by Mike McCarthy/David Aekus/Ed Bellone/Ian Lynch/Chuck Tripp, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0801344EN*
Description
Poor quality on thick stock glossy paper only.
Solution
CAUSE: Deformed registration guide plate 2.
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bizhub PRO C5500 Image blank or solid color
SOLUTION: Replace the registration guide plate 2 (p/n A03U7117 00) or the registration roller assembly (p/n 65LAR707 00).
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD
Solution ID 1 Solution Usage
TAUS0657584EN*
Description
Evenly spaced lines in the sub-scan direction after initial setup.
Solution
CAUSE: Initial settingsdid not take when programmed.
SOLUTION: Time and date, telephone and ADF serial numbers need to be reentered:
1. Sub-power ON => Utility/Counter => Machine Admin settings => System settings => Date and time setting => (Enter year/month/day/time)
=> OK => Exit =>PowerOFF sub-power switch.
2. Enter Service Mode => System settings => Setup date input => (Enter year/month/day) => OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
3. In the Service Mode => System settings => Telephone setting => (Enter 16-digit number) => OK.
CAUTION : DO NOT POWER OFF. Leave machine in Service Mode.
4. In the Service Mode => System settings => M/C serial number setting => touch ADF => (Enter ADF serial number) => OK => PowerOFF
sub-switch.
5. PowerON sub-switch and run copies with no security lines.
SPECIAL NOTE : Solution contribution by Ian Lynch/Jim Behrends/Chuck Tripp, Production Print/SSD
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March 2010

bizhub PRO C5500 Image delay, advance, shift or skew
Solution ID 17 Solution Usage
TAUS0700120EN*
Description
Varying second side registration in the main scan direction.
Solution
CAUSE: Failed ADU centering sensor (PS65).
SOLUTION: Replace ADU centering sensor (p/n 56UA85510E).
Note :Part number provided by Alexander Fedoseev - KMBS/Ft. Myers.Part number and sensor designationin the Service Manual are incorrectly
labeledcausing confusion when ordering.Part numbers in the Parts Manual are correct.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Solution ID 17 Solution Usage
TAUS0701183EN*
Description
Intermittent half-inch image shift on second side in the main scan direction.
Solution
PROBABLE CAUSES:
1. Failed Image Processing Board (IPB).
Verify failed Image Processing Board by swapping it with another board if possible. Replace the IPB as necessary (p/n A03U H020 28 for bizhub PRO
C6500/C5500 and p/n A0U0 H020 02 for bizhub PRO C6501/C5501 ).
2. Failed ADU centering sensor (PS65).
Replace the ADU centering sensor (p/n 56UA 8551 0E for bizhub PRO C6500/C5500 and p/n 56UA 8551 0E for bizhub PRO C6501/C5501 ).
SPECIAL NOTE : Solution contribution by Ian Lynch/Freddie Burnham/Mike McCarthy/Ed Bellone/Chuck Tripp, Production Print/SSD
Solution ID 12 Solution Usage
TAUS0703539EN*
Description
How to adjust the 1st side and 2nd side image registration.
Solution
Please refer the attached documentation if the customer requests accurate image registration between 1st side and 2nd side using PF-601 and LU-202. It
describes paper skew, trailing edge timing, centering error, vertical magnification and horizontal magnification adjustment procedure.
If the customer uses the PF-601 and LU-202, and requests accurate image registration between 1st side and 2nd side, please perform following:
1. PF-601 side guides fine adjustment (correct 1st side skew).
2. LU-202 side guides fine adjustment (correct 1st side skew).
3.Enable [Side 2 lens adjustment mode].
4. Image position adjustment -method to adjust the trailing edge, centering error, vertical zoom and horizontal zoom using the [Chart adjustment].
Note : To view the attached document, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from
Microsoft® at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN.SPECIAL .
SPECIAL NOTE : Solution contribution by Ed Bellone and Ian Lynch, Production Print/SSD
Solution ID 4 Solution Usage
TAUS0701444EN*
Description
Image is skewed on the paper.
Solution
CAUSE: Registration loop adjustment has not been performed.
SOLUTION: Perform the Registration Loop Adjustment.
Follow these procedures:
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bizhub PRO C5500 Image delay, advance, shift or skew
1. Enter Service mode.
2. Select Machine Adjust
3. Select Printer Adjust.
4. Select Registration Loop Adjust.
5. Select desired paper tray.
6. Enter an adjustment value of +/- 99 and press Set.
7. Exit Service mode.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID 2 Solution Usage
TAUS0702325EN*
Description
Trapezoid effect at the lead edge of 11x17 prints/copies.
Solution
CAUSE:The transfer belt walked to one side. When this happens, the guild bands inside the edge of the transfer belt will jump up onto the guide rollers. This
causes the transfer belt to notrun in parallel to the second transfer roller.
SOLUTION: Replace if the Transfer belt (p/n A03U504200) if the inside guild bands are damaged.
SPECIAL NOTE : Solution contribution by Jay Lucier,KMBS/Salem, New Hampshire and Ed Bellone/Ian Lynch, Production Print/SSD
Solution ID 0 Solution Usage
TAUS0902508EN*
Description
Small blank area appears or color registration error is visible with text or fine lines.
Solution
CAUSE: When using heavy paper (256gsm or more) or thick paper, the intermediate transfer belt rotation speed is changed when the paper passes the 2nd
transfer unit.It causes the color registration error at the first transfer where the toner on the photoconductor drum is transferred to the intermediate transfer
belt.The color registration error appearing at thefirst position depends on the distance between the 2nd transfer roller and drum for each color (see attached
file).
From 495mm of the 1st sheet or from the 2nd sheet, the color registration error of each color overlaps and is visible for all colors.
SOLUTION: To reduce the intermediate transfer belt speed change, increase the line speed:
1. From COPY or MACHINE screen, select [Paper Setting].
2.Select arbitrary tray.Then select [Change].
3.At the [Weight], select the lighter weight than paper actually used. Asa rough indication, 1/1 speed= 105gsm or less and2/3 speed for 106 to 209 gsm.
If the above setting change is performed, fusing time is reduced and fusing failure may occur.The setting should be used carefully.
Iffusing failure occurs after trying the above, change the fusing temperature:
1. From COPY or MACHINE screen, select [Paper Setting].
2. Select arbitrary tray. Then select [Change].
3. Select [Process Adj.] then press [Next] button. For the Upper Roller Temperature (Print) and Lower Roller Temperature (Print), then enter larger value.
If the fusing roller temperature is changed, paper turns wavy or blisters oncoated paper may occur.Additionally, depending on the paper, the registration error
cannot be solved completely.If the improvement level is not enough, please request that the customeruses another paper type.
Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID Solution Usage
TAUS0808175EN*
Description
When copying off the glass, the image is not centered on the copy.
Solution
CAUSE: The Non-Image Area Erase has been activated.
SOLUTION: To center the image, select the Application tab on theMFP control panel. Verify Image Center is highlighted and Non-Image Area erase is not
highlighted. Press OK to confirm settings.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID Solution Usage
TAUS1000245EN*
Description
20
Copyright , Konica Minolta Business Solutions U.S.A., Inc.
March 2010