KVH Industries FB250 User manual

TracPhone FB250 & FB500 User’s Guide
TracPhone FleetBroadband
FB250 & FB500
TPFB250_500_Thrane_UG_Cvr_1.08 1/28/08 2:38 PM Page 1

TracPhone FB250 & FB500
User’s Guide
The KVH®Industries’ TracPhone®FB250/FB500 system, manufactured by
Thrane & Thrane, delivers high-speed data and voice communications via
satellite through Inmarsat’s Broadband Global Area Network (BGAN). This
user’s guide provides all of the information you need to operate, set up, and
troubleshoot the system. For detailed installation information, please refer to
the Installation Guide.
Please direct technical questions to:
North/South America, Australia: Europe, Middle East, Asia:
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [email protected] E-mail: [email protected]
Internet: www.kvh.com Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail them to
[email protected]. Your input is greatly appreciated!
Product Information
Before installing the TracPhone,
write down the following numbers:
SIM card #
Antenna serial #
Terminal serial #
KVH Part # 34-125645-D
© 2008, KVH Industries, Inc., All rights reserved.
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Trademark Information
TracPhone, KVH, and the unique light-colored dome with contrasting
baseplate are registered trademarks of KVH Industries.
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the
European Union and the United States.
Windows and Outlook are registered trademarks of Microsoft Corporation in
the United States and other countries.
Inmarsat is a registered trademark of International Maritime Satellite
Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and
Inmarsat Ventures plc.
Inmarsat’s product names are trademarks or registered trademarks of
Inmarsat.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the
material in this document. No company shall be liable for errors contained
herein. The information in this document is subject to change without notice.
No warranty of any kind is made with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a
particular purpose.
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iii
Safety summary 1
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to comply
with these precautions or with specific warnings elsewhere in this manual
violates safety standards of design, manufacture and intended use of the
equipment. KVH Industries assumes no liability for the customer's failure to
comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch
areas of the terminal or antenna that are
marked with this symbol, as it may result in
injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
During transmission, make sure that nobody gets closer than the
recommended minimum safety distance.
On the TracPhone FB500, the minimum safety
distance to the antenna panel on the focal line
is 1.3 m, based on a radiation level of 10 W/m2.
The radiation level is 100 W/m2 at a distance of
0.4 m from the antenna panel. Refer to the
drawing on the next page.
On the TracPhone FB250, the minimum safety
distance to the antenna panel on the focal line
is 0.6 m, based on a radiation level of 10 W/m2.
The radiation level is 100 W/m2 at a distance of
0.2 m from the antenna panel. Refer to the
drawing on the next page.
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iv
Distance to other equipment
Do not move the antenna closer to radars than the minimum safe distance
specified in the installation manual - it may cause damage to the antenna.
The equipment must be installed with the following minimum safe distances
to magnetic steering compass:
TracPhone terminal: min. 0.3 m.
TracPhone FB500 antenna: min. 1.0 m
TracPhone FB250 antenna: min. 1.1 m
Service
User access to the interior of the terminal is prohibited. Only a technician
authorized by KVH Industries may perform service - failure to comply with
this rule will void the warranty. Access to the interior of the antenna is
allowed, but only for replacement of certain modules - as described in the
Installation manual. General service may only be performed by a technician
authorized by KVH Industries.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person,
capable of rendering first aid resuscitation, is present.
FB500:
MICROWAVE RADIATION
No personnel within safety distance
25°for FB500
60°for FB250
Safety distance:
(0.4 m, 100 W/m2)
1.3 m, 10 W/m2
FB250:
(0.2 m, 100 W/m2)
0.6 m, 10 W/m2
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v
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be
connected to an electrical ground. Both terminal and antenna must be
grounded to the vehicle. For further grounding information refer to the
Installation manual.
Do not extend the cables beyond the lengths specified for the equipment.
The cable between the terminal and antenna can be extended if it complies
with the specified data concerning cable losses etc.
All cables for the TracPhone system are shielded and should not be affected
by magnetic fields. However, try to avoid running cables parallel to AC
wiring as it might cause malfunction of the equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the
voltage is provided by the 24 V DC bus on the ship. Be aware of high start-up
peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC
power supply can be used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the power cable
connected. Under certain conditions, dangerous voltages may exist even
with the power cable removed. To avoid injuries, always disconnect power
and discharge circuits before touching them.
Failure to comply with the rules above will void the warranty!
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vi
About the manual 2
Intended readers
This manual is a user manual for the TracPhone FB500 system and
the TracPhone FB250 system. The readers of the manual include
anyone who is using or intends to use one of these two systems.
No specific skills are required to operate the TracPhone system.
However, it is important that you observe all safety requirements
listed in the beginning of this manual, and operate the system
according to the guidelines in this manual.
Manual overview
Note that this manual does not cover installation nor does it cover
how to use the IP handset that comes with the system. For
information on installation refer to the installation manual and for
information on the IP handset refer to the user manual for the IP
handset. Part numbers for both manuals are listed in the next
section.
This manual has the following chapters:
•Introduction contains an overview of the BGAN services and a
brief description of the system.
•Getting started explains how to insert SIM card and start up
the unit. It also contains a short guide to making the first call.
•Operating the system explains how to use the system.
•Using the web interface explains how to use the built-in web
interface of the terminal, and describes the available menus
and settings, including advanced setup of interfaces.
•Troubleshooting contains a short troubleshooting guide and
explains how to update software. It also describes the
functions of the light indicators and the Reset button, and
explains the event messages that may show in the web
interface. Further, it gives information on where to get help if
needed.
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vii
This manual may not always reflect the latest software
functionality of your terminal. To obtain the latest version of the
manual, please visit www.kvh.com and download the latest
version from the FB250 or FB500 product page.
Related documents
The below list shows the documents related to this manual and to
the TracPhone FB500 and TracPhone FB250 system.
Title and description Document
number
TracPhone FB250 & FB500
Installation Guide
Explains how to install the TracPhone terminal,
the TracPhone FB500 antenna and the
TracPhone FB250 antenna.
34-125646
TracPhone FB250 & FB500
Quick Reference Guide
A short guide to the most important functions
of the TracPhone systems.
54-0554
TracPhone IP Handset User’s Guide
Explains the features and functions of the IP
handset. The IP handset works as a standard IP
handset, but also serves as a user interface for
the TracPhone systems.
34-126059
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viii
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on
page...”.
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ix
Table of Contents
Safety summary ................................................................iii
About the manual ..............................................................vi
Chapter 1 Introduction
Welcome ............................................................................ 1
In this chapter ....................................................................2
Features and interfaces ......................................................3
Main units ..........................................................................4
The Inmarsat BGAN system ............................................... 11
Matrix of services and interfaces .......................................17
What’s next? .................................................................... 18
Chapter 2 Getting started
In this chapter ...................................................................19
Before you start .................................................................19
Starting up the terminal ....................................................21
Connecting the IP handset ...............................................24
Connecting a computer ....................................................25
Entering the SIM PIN for the terminal ...............................26
Registering on the BGAN network ....................................30
Making the first call .........................................................32
What’s next? ....................................................................33
Chapter 3 Operating the system
In this chapter ..................................................................35
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Table of Contents
x
General ............................................................................35
Using a phone or fax machine ..........................................38
Using a computer .............................................................52
Using the IP handset ........................................................55
What’s next? .....................................................................55
Chapter 4 Using the web interface
In this chapter ..................................................................57
Introduction .....................................................................57
Entering the SIM PIN in the web interface ........................63
Using the Dashboard ........................................................65
Using the phone book ...................................................... 71
Using the Call log .............................................................76
Handling SMS messages ..................................................79
Setting up the interfaces .................................................. 86
Managing LAN network users ...........................................111
Uploading software ........................................................ 126
Selecting the preferred BGAN satellite ............................. 131
Administration ................................................................ 133
Help desk and diagnostic report ..................................... 148
Event logging and self test .............................................. 150
What’s next? ................................................................... 152
Chapter 5 Troubleshooting
In this chapter ................................................................ 153
Getting support .............................................................. 153
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Table of Contents
xi
Uploading software .........................................................154
Part numbers ..................................................................155
Troubleshooting guide ....................................................157
Status signaling ..............................................................163
Logging of events ............................................................179
Reset button ................................................................... 180
Chapter 6 Conformity
TracPhone FB500 ............................................................183
TracPhone FB250 ............................................................185
Glossary ........................................................................................187
Index ........................................................................................193
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Table of Contents
xii
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1
Chapter 1
11111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your TracPhone system!
TracPhone FB500 and TracPhone FB250 are maritime broadband systems,
providing simultaneous high-speed data and voice communication via
satellite through the Broadband Global Area Network (BGAN).
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Chapter 1: Introduction
2 In this chapter
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
In this chapter
This chapter introduces the TracPhone FB500 system and the
TracPhone FB250 system, and gives an overview of the physical units and
their features and functions.
It also gives an overview of the BGAN system and services.
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Chapter 1: Introduction
Features and interfaces 3
11111
Introduction
Features and interfaces
The TracPhone system offers the following features and interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to:
TracPhone FB500: 432 kbps
TracPhone FB250: 284 kbps
Support for streaming IP at:
TracPhone FB500: 32, 64, 128, 256 kbps
TracPhone FB250: 32, 64, 128 kbps
ISDN service, only TracPhone FB500:64 kbps
Voice: Standard Voice (4.0 kbps) or 3.1 kHz Audio
4 LAN (Local Area Network) ports with Power over Ethernet (PoE) for
computers, e-hubs, IP handsets etc.
2 Standard Phone/Fax ports for standard phones, fax machines or analog
modems
1 Euro ISDN port for ISDN phones or, for TracPhone FB500 only: G4 fax or
ISDN modem
1 L-Band output for connecting a broadcast receiver for maritime data
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Integral DHCP/NAT router
Built-in web interface allowing you to manage your phone book,
messages and calls, and customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified
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Chapter 1: Introduction
4Mainunits
Main units
TracPhone FB500/ TracPhone FB250
The main difference between the TracPhone FB500 system and the
TracPhone FB250 system lies in the antenna.
•TracPhone FB500 uses an FB500 antenna, which is a maritime BGAN Class
8 antenna.
This antenna is larger and provides more bandwidth than the antenna
used for the TracPhone FB250 system.
•TracPhone FB250 uses an FB250 antenna, which is a medium size,
maritime BGAN Class 9 antenna.
The TracPhone FB500 system and the TracPhone FB250 system basically use
the same type of terminal, except that the TracPhone FB500 offers a few more
features than the TracPhone FB250. See Features and interfaces on page 3.
Units overview
The TracPhone FB500 system includes the following main units:
• TracPhone FB500 antenna
• TracPhone terminal
• TracPhone FleetBroadband IP handset with cradle
The TracPhone FB250 system includes the following main units:
• TracPhone FB250 antenna
• TracPhone terminal
• TracPhone FleetBroadband IP handset with cradle
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Chapter 1: Introduction
Main units 5
11111
Introduction
TracPhone antennas
TracPhone FB500 antenna
The TracPhone FB500 system uses the FB500 antenna, which is a maritime
BGAN antenna. The antenna contains all functions for satellite tracking,
including a GPS system. A single coaxial cable carries all RF communication,
supply voltage and modem communication between the antenna and the
terminal.
For information on how to install the antenna, refer to the installation manual.
This antenna is larger and provides more bandwidth than the antenna used
for the TracPhone FB250 system.
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Chapter 1: Introduction
6Mainunits
TracPhone FB250 antenna
The TracPhone FB250 system uses the FB250 antenna, which is a medium
size, maritime BGAN phased array antenna.
For information on how to install the antenna, refer to the installation manual.
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Chapter 1: Introduction
Main units 7
11111
Introduction
TracPhone terminal
Overview
Whether you have purchased a TracPhone FB500 system or a
TracPhone FB250 system, the terminal is basically the same. For this reason
this section covers both systems.
The TracPhone terminal is the controlling unit in the TracPhone system. It
contains all user interfaces and LED indicators and stores configuration data.
For information on how to install the terminal, refer to the installation manual.
Tools for setup and daily use
The IP handset can be used for displaying status and for entering the PIN code
for the terminal. The IP handset connects to the LAN interface of the terminal.
For information on how to use the handset menus, see the user manual for the
IP handset.
The built-in web interface is used for easy configuration and daily use. The
web interface is accessed from a computer connected to the terminal, using an
Internet browser. No installation of software is needed.
For further information on the web interface, see Chapter 4, Using the web
interface.
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