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Lafayette Instrument Master Shocker Supply
3700 Sagamore Parkway North . PO Box 5729 . Lafayette, IN 47903 USA . Ph: 765-423-1505 Fax: 765-423-4111 . www.lafayetteinstrument.com . E-mail: [email protected] 3700 Sagamore Parkway North
P.O. Box 5729 • Lafayette, IN 47903 USA
Tel: 765.423.1505 • 800.428.7545
Fax: 765.423.4111
www.lafayetteinstrument.com
Lafayette Instrument Co. Europe
4 Park Road, Sileby,
Loughborough, Leics., LE12 7TJ. UK.
Tel: +44 (0)1509 817700
Fax: +44 (0)1509 817701
Ordering Information:
All phone orders must be accompanied by a hard copy of your order. All
must include the following information:
1) Complete billing and shipping addresses
2) Name and department of end user
3) Model number and description of desired item(s)
4) Quantity of each item desired
5) Purchase order number or method of payment
6) Telephone number
DOMESTIC TERMS
There is a $50 minimum order. Open accounts can be extended to most
recognized educational institutions, hospitals and government agencies.
Net amount due 30 days from the date of shipment. Enclose payment with
the order; charge with VISA, MasterCard; or pay COD. We must have a
hard copy of your order by mail or fax. Students, individuals and private
companies may call for a credit application.
INTERNATIONAL PAYMENT INFORMATION
There is a $50 minimum order. Payment must be made in advance by: draft
drawn on a major US bank; wire transfer to our account; charge with VISA,
MasterCard; or confirmed irrevocable letter of credit. Proforma invoices will
be provided upon request.
RETURNS
Equipment may not be returned without first receiving a Return Goods
Authorization Number (RGA).
When returning equipment for service, please call Lafayette Instrument to
receive a RGA number. Your RGA number will be good for 30 days. Address
the shipment to: Lafayette Instrument Company, 3700 Sagamore Parkway
North, Lafayette, IN 47904, U.S.A. Shipments cannot be received at the PO
Box. The items should be packed well, insured for full value, and returned
along with a cover letter explaining the malfunction. Please also state the
name of the Lafayette Instrument representative authorizing the return. An
estimate of repair will be given prior to completion ONLY if requested in
your enclosed cover letter. We must have a hard copy of your purchase order
by mail or fax, or repair work cannot commence.
WARRANTY
Lafayette Instrument guarantees its equipment against all defects in materials
and workmanship to the ORIGINAL PURCHASER for a period of one (1)
year from the date of shipment, unless otherwise stated. During this period,
Lafayette Instrument will repair or replace, at its option, any equipment found
to be defective in materials or workmanship. If a problem arises, please contact
our office for prior authorization before returning the item. This warranty does
not extend to damaged equipment resulting from alteration, misuse, negligence
or abuse, normal wear or accident. In no event shall Lafayette Instrument be
liable for incidental or consequential damages. There are no implied warranties
or merchantability of fitness for a particular use, or of any other nature.
Warranty period for repairs or used equipment purchased from Lafayette
Instrument is 90 days.
DAMAGED GOODS
Damaged equipment should not be returned to Lafayette Instrument prior to
thorough inspection.
When a shipment arrives damaged, note damage on delivery bill and have the
driver sign it to acknowledge the damage. Contact the delivery service, and
they will file an insurance claim. When damage is not detected at the time
of delivery, contact the carrier and request an inspection within 10 days of
the original delivery. Please call the Lafayette Instrument Customer Service
Department for a return authorization for repair or replacement of the damaged
merchandise.