Lancaster Bruno Elan SRE-3000 Operating and installation instructions

Basic Troubleshooting –Bruno Stairlift
In cases where your Bruno Elan SRE-3000/3050 is not operating properly, before calling
Lancaster Mobility, refer to the solutions listed below. These easy troubleshooting solutions
are a fast way to get your stairlift up and running and to avoid an unnecessary service call.
Seat Swivel: Is the seat locked in the riding position, with your feet and body positioned
towards wall or railing? If not, the unit will not work.
Barrier Arms: Are both arms completely down (rider in seated position) when pressing
the rocker switch? Both arms must be down to operate the unit.
Footrest: Is there an obstruction on the stairway contacting the footrest? If there is,
remove the obstruction.
Carriage safety panels: Is there an obstruction on the stairway that the carriage safety
panels are contacting? If there is, remove the obstruction.
Battery Charger: A discharged battery will cause the carriage to move more slowly until
the voltage drops to the point where the controller will shut off. If this should occur,
pause for a moment, then run the carriage down to the charging station. Partially
charged batteries will run the carriage down, but not up. Confirm that the battery
charger is plugged into a live outlet and wait for the batteries to charge.
Battery charger not charging unit: In the event the battery charger is not charging the
unit do the following:
1. Check to see if the battery charger is plugged into a functional outlet. Do not
use outlets which are controlled by a wall switch.
2. Is the power light on? Check your panel, the switch may need to be checked.
3. If the unit is giving a series of 5 repeating beeps, the unit is not charging, call
Lancaster Mobility for service
Charging & Battery Charger LED’s
Keep the batteries charged to ensure optimal operation of your Bruno Stairlift. The
batteries are charging whenever the carriage is parked anywhere on the rail. Failure to
keep the batteries charged, or allowing them to fully discharge, will significantly shorten
the life of the batteries. Occasionally check the battery charger LED to make sure the
stairlift is being charged correctly. Batteries not cared for properly will need
replacement. The warranty on batteries is 1 year.

Charger Diagnostic LED’s
LED COLOUR/FUNCTION
STATUS/PROBLEM
REMEDY
Red
AC Power On
Normal condition when
connected to a live outlet
Red Flashing
Defective Batteries in unit
Contact Lancaster Mobility for
service. 604-888-6611
Yellow
Charging
Status OK
Green
Battery Fully charged/float
mode charging
Status OK
Stairlift Care & Maintenance
Over time your Bruno Stairlift may become noisy, and squeak. This is a sign that maintenance
needs to be performed. This service call can be done by our factory trained technicians, or you
may perform the following steps:
For the best service life:
Keep the rail clean and free of debris.
Keep the battery charger plugged into a live outlet at all times.
At least once a year, have the stairlift examined, cleaned and lubricated by a Lancaster
Mobility technician.
For day to day cleaning of the seat upholstery, use a mild soap and water solution and a
soft, lint free cloth
To replace remote batteries remove covers on back of remote. Old style uses one 9 volt
battery and new style uses 2 x AA batteries.

Vacation and Long-Term Storage
If your Bruno Stairlift will remain unused for an extended period of time, turn off the
circuit breaker (ON/Off switch) on the carriage.
Note: The batteries will require recharging before normal use if the stairlift remains
unused for an extended period of time.
To recharge, simply turn on the circuit breaker and wait until the battery charger LED
indicates that the batteries are fully charged.
Stairlift Key Operation
Turn the key to its horizontal (ON) Position (rotate clockwise) and vertical (OFF) position
(counter-clockwise) to disable the rocker switch on the chair and/or the call send
remotes.
NOTE: Simply turning the key to its vertical (off) position does not remove all power from
the unit
To remove all power from the unit, you must turn off the circuit breaker.
Thank you for choosing Lancaster Mobility for the installation of your Bruno
Stairlift. If you need to schedule a service or have additional questions
please contact us at 604-888-6611.