QUICK OPERATION GUIDE PW-WCS04
Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in
materials and workmanship for 12 months, from the date of purchase, provided that the
product is used in accordance with accompanying recommendations or instructions
where provided. The benefit of this warranty is in addition to your rights under the
Australian Consumer Law and to other rights and remedies of the consumer under a law
in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a
repair, exchange (where possible) or refund (within Dead on Arrival period) for this
product if it becomes defective within the warranty period. This warranty will no longer
apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and
tear, neglect or improper storage. Please retain your receipt as proof of purchase.
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of
purchase cannot be verified, your place of purchase or Laser will make an assessment
based on the date of manufacture, the condition of the Laser product and the type of
defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and
repair, replace or refund the product as per their store refund or warranty policy. Step
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser
Customer Service with details of your defective Laser Product Phone (02) 9870 3388; or
Email: service@laserco.com.au or online www.laserco.com.au/warranty (click on
“Consumers (End Users)”). Our business address is: Unit 1/6-8 Byfield Street, North Ryde,
NSW 2113.
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours.
When requested, send us the defective product and a copy of your receipt. Laser will
cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser
product for inspection, we will inform you of our assessment of your claim within 7 days.
When we contact you, we will firstly let you know whether you have a valid claim under
this Warranty, and if so, we will inform you whether your defective Laser product will be
replaced or repaired, together with the number of days you can expect to wait to receive
your replaced or repaired Laser product.
Step 5: For further details on warranty cover and returns, please check Terms and
Conditions for Warranty Returns section at www.laserco.com.au/warranty (Consumers
Section).
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
