Lenovo ThinkCentre E93z Owner's manual

ThinkCentreE93zHardwareMaintenance
Manual
MachineTypes:10B8,10B9,10BA,10BH,10B,and10BK

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandChapter2
“Safetyinformation”onpage3andAppendixA“Notices”onpage133.
SecondEdition(November2013)
©CopyrightLenovo2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents
Chapter1.Abotthismanal......1
Importantsafetyinformation..........1
Chapter2.Safetyinformation......3
Generalsafety................3
Electricalsafety...............3
Safetyinspectionguide............5
Handlingelectrostaticdischarge-sensitive
devices..................5
Groundingrequirements............6
Safetynotices(multi-lingualtranslations).....6
Chapter3.Generalinformation....29
Specifications...............30
Lenovoprograms.............30
AccessingLenovoprogramsontheWindows
7operatingsystem...........31
AccessingLenovoprogramsontheWindows
8orWindows8.1operatingsystem....32
LenovoSupportWebsite..........32
Chapter4.Generalcheckot.....33
Problemdeterminationtips..........33
Chapter5.Trobleshootingand
diagnostics..............35
Basictroubleshooting............35
AccessingControlPanelontheWindows8or
Windows8.1operatingsystem........36
Troubleshootingprocedure..........36
Troubleshooting..............37
Audioproblems............37
CDproblems.............39
DVDproblems.............40
Intermittentproblems..........41
Harddiskdriveproblems.........41
Keyboard,mouse,orpointingdevice
problems...............42
Monitorproblems............44
Networkingproblems..........46
Optionproblems............48
Performanceandlockupproblems.....49
Printerproblems............51
Serialportproblems...........51
Softwareproblems...........52
USBproblems.............53
Diagnostics................53
LenovoSolutionCenter.........54
Chapter6.UsingtheSetpUtility
program................55
StartingtheSetupUtilityprogram.......55
Viewingandchangingsettings........55
Usingpasswords..............55
Passwordconsiderations.........56
Power-onpassword...........56
Administratorpassword.........56
Setting,changing,anddeletingapassword.56
Erasinglostorforgottenpasswords(clearing
CMOS)................56
Enablingordisablingadevice........57
Selectingastartupdevice..........57
Selectingatemporarystartupdevice....57
Selectingorchangingthestartupdevice
sequence...............58
EnablingErPcompliancemode........58
ChangingtheBIOSsettingsbeforeinstallinganew
operatingsystem..............59
ExitingtheSetupUtilityprogram.......59
Chapter7.Symptom-to-FRUIndex..61
Harddiskdrivebooterror..........61
Powersupplyproblems...........61
Beepsymptoms..............61
POSTerrorcodes.............62
Miscellaneouserrorconditions........63
Undeterminedproblems...........65
Chapter8.Locations.........67
Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer..........67
Locatingconnectorsontherearofyour
computer.................69
LocatingmajorFRUsandCRUs........70
LookingupFRUinformation.........72
Locatingpartsonthesystemboard......73
Chapter9.ReplacingFRUs......75
Removingandreinstallingtheframestand....75
Removingandreinstallingthemonitorstand...76
Removingandreinstallingthetransformerstand.78
Removingthecomputercover........80
Replacingthefeet.............81
Replacingtheharddiskdrive.........82
Replacingtheopticaldrive..........84
Removingandreinstallingthesystemboard
shield..................86
©CopyrightLenovo2013i

RemovingandreinstallingtheVESAmount
bracket.................88
ReplacingtherearI/Oassembly........90
Replacingthepowersupplyassembly.....94
Replacingthemicroprocessorfan.......97
Replacingtheheatsinkassembly.......99
Replacingthemicroprocessor........100
Replacingthecardreader..........103
ReplacingtheGPUfan...........104
Replacingthebattery............106
Replacingtheconverterboard........107
Installingorreplacingamemorymodule....109
Replacingtheinternalspeakers........110
Replacingtheintegratedcamera.......112
Replacingthesystemboard.........114
ReplacingtheLCDpanelassembly......117
ReplacingtheWi-Ficard...........121
Replacingthekeyboardormouse.......123
Replacingthewirelesskeyboard.......124
Replacingthewirelessmouse.........124
Completingthepartsreplacement.......126
Chapter10.Additionalservice
information.............129
Securityfeatures..............129
Hardwarecontrolledpasswords......129
Operatingsystempassword.......129
Vitalproductdata............129
BIOSlevels................129
Flashupdateprocedures..........129
Updating(flashing)theBIOSfromadisc...130
Updating(flashing)theBIOSfromyour
operatingsystem............131
RecoveringfromaPOST/BIOSupdate
failure................131
Powermanagement............132
Advancedconfigurationandpowerinterface
(ACPI)BIOS..............132
AutomaticPower-onfeatures.......132
AppendixA.Notices.........133
Televisionoutputnotice...........134
EuropeanconformanceCEmark.......134
Trademarks................134
Index.................135
iiThinkCentreE93zHardwareMaintenanceManual

Chapter1.Abotthismanal
ThismanualprovidesserviceandreferenceinformationforThinkCentre®Edgecomputerslistedonthefront
cover.ThismanualisintendedonlyfortrainedservicepersonnelwhoarefamiliarwithLenovo®computer
products.
BeforeservicingaLenovocomputerproduct,besuretoread“Importantsafetyinformation”onpage1.
Chapter7“Symptom-to-FRUIndex”onpage61andChapter10“Additionalserviceinformation”onpage
129arenotspecifictoanymachinetypeandareapplicabletoallThinkCentreEdgecomputers.
FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identification,
seeChapter8“Locations”onpage67.
ForFRUreplacementinstructions,seeChapter9“ReplacingFRUs”onpage75.
ForFRUpartnumbers,gotohttp:/www.lenovo.com/serviceparts-lookup.
Importantsafetyinformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certifique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo20131

2ThinkCentreE93zHardwareMaintenanceManual

Chapter2.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Attention:
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsafety
CAUTION:
Electricalcrrentfrompower,telephone,andcommnicationcablescanbehazardos.Toavoid
personalinjryoreqipmentdamage,disconnecttheattachedpowercords,telecommnication
©CopyrightLenovo20133

systems,networks,andmodemsbeforeyoopenthecomptercovers,nlessinstrctedotherwise
intheinstallationandconfigrationprocedres.
Observethefollowingruleswhenworkingonelectricalequipment.
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
•Ifanelectricalaccidentoccurs:
4ThinkCentreE93zHardwareMaintenanceManual

–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
Safetyinspectiongide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
Chapter2.Safetyinformation5

WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeoplewhilehandlingthepart.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundground-prongoftheacplugonac-operatedcomputers.
Grondingreqirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Safetynotices(mlti-lingaltranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•Brazilian/Portuguese
•Chinese(simplified)
•Chinese(traditional)
•French
•German
•Hebrew
•Italian
•Korean
•Spanish
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
6ThinkCentreE93zHardwareMaintenanceManual