
Contents
About this manua . . . . . . . . . . . . iii
Chapter 1. Important safety
information. . . . . . . . . . . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 2
Safety inspecti n guide. . . . . . . . . . . . . 3
Handling electr static discharge-sensitive
devices . . . . . . . . . . . . . . . . . . . 4
Gr unding requirements . . . . . . . . . . . . 4
Safety n tices (multi-lingual translati ns) . . . . . . 4
Chapter 2. Important service
information. . . . . . . . . . . . . . . 27
Strategy f r replacing FRUs . . . . . . . . . . 27
Strategy f r replacing a hard disk drive r a
s lid-state drive . . . . . . . . . . . . . 27
Imp rtant n tice f r replacing a system
b ard . . . . . . . . . . . . . . . . . 27
H w t use err r c des . . . . . . . . . . 28
Strategy f r replacing FRUs f r CTO, special-bid,
and standard m dels. . . . . . . . . . . . . 28
Pr duct definiti n . . . . . . . . . . . . 28
FRU identificati n . . . . . . . . . . . . 28
Chapter 3. Product overview . . . . . 29
Fr nt . . . . . . . . . . . . . . . . . . . 29
Rear . . . . . . . . . . . . . . . . . . . 30
M70t . . . . . . . . . . . . . . . . . 30
M80t . . . . . . . . . . . . . . . . . 31
Chapter 4. Service checkout and
symptom-to-FRU index . . . . . . . . 33
Service check ut . . . . . . . . . . . . . . 33
Pr blem determinati n tips . . . . . . . . 33
Sympt m-t -FRU index . . . . . . . . . . . 34
Hard disk drive b t err r . . . . . . . . . 34
P wer supply pr blems . . . . . . . . . . 35
Beep sympt ms . . . . . . . . . . . . . 35
POST err r c des . . . . . . . . . . . . 36
Miscellane us err r c nditi ns . . . . . . . 36
Undetermined pr blems . . . . . . . . . 38
Chapter 5. Troub eshooting and
diagnostics. . . . . . . . . . . . . . . 41
Basic pr cedure f r res lving c mputer
pr blems . . . . . . . . . . . . . . . . . 41
Tr ublesh ting . . . . . . . . . . . . . . 41
Startup pr blems . . . . . . . . . . . . 42
Audi pr blems . . . . . . . . . . . . . 43
Netw rk pr blems . . . . . . . . . . . . 43
Perf rmance pr blems . . . . . . . . . . 46
St rage drive pr blems . . . . . . . . . . 47
CD r DVD pr blems . . . . . . . . . . . 47
Serial c nnect r pr blems . . . . . . . . . 48
USB device pr blems . . . . . . . . . . 48
S ftware pr blems. . . . . . . . . . . . 49
Diagn stics . . . . . . . . . . . . . . . . 49
Len v diagn stic t ls . . . . . . . . . . 49
UEFI diagn stic pr gram . . . . . . . . . 49
Rec very . . . . . . . . . . . . . . . . . 50
Rest re system files and settings t an earlier
p int . . . . . . . . . . . . . . . . . 50
Rest re y ur files fr m a backup . . . . . . 50
Reset y ur c mputer . . . . . . . . . . . 50
Use advanced pti ns . . . . . . . . . . 50
Wind ws aut matic rec very. . . . . . . . 51
Create and use a rec very USB device . . . . 51
Update the device driver . . . . . . . . . 51
Chapter 6. Hardware remova and
insta ation . . . . . . . . . . . . . . . 53
Handling static-sensitive devices . . . . . . . . 53
Service t l kit . . . . . . . . . . . . . . . 53
Maj r FRUs and CRUs . . . . . . . . . . . . 54
System b ard . . . . . . . . . . . . . . . 58
M70t . . . . . . . . . . . . . . . . . 58
M80t . . . . . . . . . . . . . . . . . 59
Rem ving and installing hardware . . . . . . . 60
External pti ns . . . . . . . . . . . . . 60
C mputer c ver . . . . . . . . . . . . . 60
Fr nt bezel . . . . . . . . . . . . . . . 61
Optical drive . . . . . . . . . . . . . . 63
Drive bay assembly . . . . . . . . . . . 64
Hard disk drive . . . . . . . . . . . . . 65
M.2 s lid-state drive and heat sink . . . . . 68
M.2 s lid-state drive bracket . . . . . . . . 74
Mem ry m dule . . . . . . . . . . . . . 75
PCI-Express c nnect r cable . . . . . . . 76
PCI-Express card . . . . . . . . . . . . 77
C in-cell battery. . . . . . . . . . . . . 79
P wer supply assembly . . . . . . . . . . 80
E-l ck . . . . . . . . . . . . . . . . . 81
Wi-Fi Card . . . . . . . . . . . . . . . 82
Card reader . . . . . . . . . . . . . . 84
Fr nt I/O bracket . . . . . . . . . . . . 86
© C pyright Len v 2021 i