Lenovo ThinkPad E560p Owner's manual

HardwareMaintenanceManual
ThinkPadE560pandS5

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage119.
FirstEdition(May2016)
©Copyrightenovo2016.
IMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Aboutthismanual...........iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............2
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
asercompliancestatement(multilingual
translations)................18
Chapter2.Importantservice
information..............25
StrategyforreplacingFRUs.........25
Strategyforreplacingaharddiskdriveora
solid-statedrive............25
Importantnoticeforreplacingasystem
board................26
Howtouseerrorcodes.........26
StrategyforreplacingFRUsforCTO,special-bid,
andstandardmodels............26
Productdefinition............26
FRUidentification...........26
Chapter3.Generalcheckout.....29
Whattodofirst..............29
Checkoutguide..............30
enovoSolutionCenter.........30
Quicktestprograms...........30
UEFIdiagnosticprogram.........31
Bootablediagnosticprograms.......32
Powersystemcheckout...........33
Checkingtheacpoweradapter......33
Checkingoperationalcharging......33
Checkingthebatterypack........34
Checkingthecoin-cellbattery.......34
Chapter4.Relatedservice
information..............37
RecoveryoverviewfortheWindows7operating
system..................37
Creatingandusingarecoverymedia....37
Performingbackupandrecoveryoperations.38
UsingtheRescueandRecoveryworkspace.39
Creatingandusingarescuemedium....40
Reinstallingpreinstalledapplicationsand
devicedrivers.............41
Solvingrecoveryproblems........42
RecoveryoverviewfortheWindows10operating
system..................42
Resettingyourcomputer.........42
Usingadvancedstartupoptions......43
RecoveringyouroperatingsystemifWindows
10failstostart.............43
CreatingandusingarecoveryUSBdrive..43
Passwords................44
Power-onpassword...........44
Harddiskpassword...........44
Supervisorpassword..........44
Howtoremovethepower-onpassword...45
Howtoremovetheharddiskpassword...45
Powermanagement............46
Screenblankmode(fortheWindows7
operatingsystemonly)..........46
Sleepmode..............46
Hibernationmode...........46
Symptom-to-FRUindex...........47
Numericerrorcodes..........48
Errormessages............49
Beepsymptoms............50
No-beepsymptoms...........50
CD-relatedsymptoms.........50
Intermittentproblems..........51
Undeterminedproblems.........51
Chapter5.Statusindicators.....53
Chapter6.Specialkeys........55
Chapter7.ocations.........57
ocatingcomputercontrols,connectors,and
indicators.................57
Frontviewformodelswitha2-Dcamera..57
Frontviewformodelswitha3-Dcamera..58
Rearview...............59
Bottomview..............59
ocatingFRUsandCRUs..........59
MajorFRUsandCRUs..........61
CDFRUs..............63
Connectorandcableguide........65
ookingupFRUinformation.........71
Chapter8.FRUreplacement
notices................73
Screwnotices...............73
©Copyrightenovo2016i

Retainingserialnumbers...........74
Restoringtheserialnumberofthesystem
unit.................74
RetainingtheUUID...........75
Chapter9.Removingorreplacinga
FRU..................77
Generalguidelines.............77
Beforeservicingthecomputer........78
Disablingthebuilt-inbattery.......78
1010Bottomcover.............78
1020Battery...............79
1030Memorymodule............79
1040Harddiskdriveassembly,solid-statedrive
assembly,harddiskdrivecable,orsolid-state
drivecable................81
1050M.2solid-statedriveandM.2solid-state
drivebracket...............83
1060Keyboard..............84
1070Basecoverassembly..........86
1080WirelessANcard...........89
1090Coin-cellbattery,PCHbracket,andEthernet
bracket.................89
1100Media-card-readercard,the
media-card-readercardbracket,andthe
media-card-readercardcable.........91
1110ThinkPadEDcard...........93
1120Thermalfan.............95
1130dc-inconnectorwithcable........98
1140Powerbuttoncardanddc-inEDcard...99
1150Systemboard.............101
1160Speakerassembly...........104
1170Keyboardbezelassembly........105
2010CDunit...............107
2020CDbezel..............109
2030CDpanel..............110
2040CDhinges..............111
2050CDcable..............112
2060WirelessANantennaassembly.....112
20702-Dcamera/microphonemodule,the2-D
camera/microphonecable,andtheCDrear
cover..................114
20803-Dcameracard,microphonecard,3-D
camera/microphonecable,andtheCDrear
cover..................116
AppendixA.Notices.........119
Electronicemissionnotices..........120
Trademarks................120
AppendixB.Abbreviationand
acronymtable............121
iiHardwareMaintenanceManual

Aboutthismanual
ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad®product:
ThinkPadE560pMachinetype(MT)20G5
ThinkPadS5Machinetype(MT)20G4
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:
ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1andChapter2“Importantserviceinformation”onpage25.
©Copyrightenovo2016iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation
Thischapterpresentsthefollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea
ThinkPadnotebookcomputer.
•“Generalsafety”onpage1
•“Electricalsafety”onpage2
•“Safetyinspectionguide”onpage3
•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
•“Groundingrequirements”onpage4
•“Safetynotices(multilingualtranslations)”onpage4
•“asercompliancestatement(multilingualtranslations)”onpage18
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.iftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthatyou
thinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing,becausemetal
objectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.
©Copyrightenovo20161

Electricalsafety
Observethefollowingruleswhenworkingonelectricalequipment.
Important:
•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.
•Manycustomershave,neartheirequipment,rubberfloormatsthatcontainsmallconductivefibersto
decreaseelectrostaticdischarges(ESD).Donotusethistypeofmattoprotectyourselffromelectrical
shock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topoweroffthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Thatpersonmustbe
theretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
CAUTION:
Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweron:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Unitssimilartothoselistedabove
Thispracticeensurescorrectgroundingoftheunits.
2HardwareMaintenanceManual

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
Safetyinspectionguide
Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)
•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Turnoffthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.
b.Thepowercordshouldbetheauthorizedtypespecifiedforyourcomputer.Goto:
http://www.lenovo.com/serviceparts-lookup.
c.Insulationmustnotbefrayedorworn.
4.Checkforcrackedorbulgingbatteries.
5.Removethecover.
6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.
7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.
8.Checkforworn,frayed,orpinchedcables.
9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingdevicesthataresensitivetoelectrostaticdischarge
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Chapter1.Safetyinformation3

Notes:
1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
2.EnsurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Safetynotices(multilingualtranslations)
Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•TraditionalChinese
DANGER
4HardwareMaintenanceManual

DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
Chapter1.Safetyinformation5

DANGER
6HardwareMaintenanceManual

PERIGO
PERIGO
Chapter1.Safetyinformation7

PERIGO
PERIGO
PERIGO
PERIGO
PERIGO
PERIGO
8HardwareMaintenanceManual

DANGER
DANGER
DANGER
DANGER
DANGER
Chapter1.Safetyinformation9

DANGER
DANGER
DANGER
VORSICHT
VORSICHT
10HardwareMaintenanceManual

VORSICHT
VORSICHT
VORSICHT
VORSICHT
Chapter1.Safetyinformation11

VORSICHT
VORSICHT
12HardwareMaintenanceManual

Chapter1.Safetyinformation13

14HardwareMaintenanceManual