
Configuring ThinkPad Setup . . . . . . . . 45
Changing the startup sequence . . . . . . . 45
Updating the UEF B OS. . . . . . . . . . 46
B OS menu. . . . . . . . . . . . . . . 46
Using system management . . . . . . . . . . 55
Chapter 7. Troubleshooting
computer problems . . . . . . . . . . 59
General tips for preventing problems . . . . . . 59
Diagnosing problems . . . . . . . . . . . . 59
Troubleshooting . . . . . . . . . . . . . . 60
Computer stops responding . . . . . . . . 60
Spills on the keyboard . . . . . . . . . . 60
Error messages . . . . . . . . . . . . . 60
Beep errors. . . . . . . . . . . . . . . 62
Memory module problems . . . . . . . . . 63
Ethernet problems . . . . . . . . . . . . 64
Wireless-LAN problem . . . . . . . . . . 65
Bluetooth problem . . . . . . . . . . . . 65
ThinkPad pointing device problems . . . . . 65
Keyboard problems . . . . . . . . . . . 65
Computer screen problems . . . . . . . . 66
External monitor problems . . . . . . . . . 68
Audio problems . . . . . . . . . . . . . 69
Fingerprint reader problems . . . . . . . . 70
Battery problems . . . . . . . . . . . . 71
ac power adapter problem. . . . . . . . . 71
Power problems. . . . . . . . . . . . . 71
Power button problem . . . . . . . . . . 72
Boot problems . . . . . . . . . . . . . 72
Sleep and hibernation problems . . . . . . 72
Hard disk drive problems . . . . . . . . . 73
Solid-state drive problem . . . . . . . . . 73
Software problem . . . . . . . . . . . . 74
USB problem . . . . . . . . . . . . . . 74
Chapter 8. Recovery information . . . 75
Resetting your computer . . . . . . . . . . . 75
Using advanced startup options . . . . . . . . 75
Recovering your operating system if Windows 10
fails to start . . . . . . . . . . . . . . . . 75
Creating and using a recovery USB drive . . . . . 76
Chapter 9. Replacing devices . . . . . 77
Customer Replaceable Units. . . . . . . . . . 77
Static electricity prevention . . . . . . . . . . 77
Disabling the built-in battery . . . . . . . . . . 78
Replacing the microSD card . . . . . . . . . . 78
Replacing the keyboard . . . . . . . . . . . 80
Replacing the base cover assembly . . . . . . . 86
Replacing the memory module . . . . . . . . . 87
Replacing the hard disk drive . . . . . . . . . 88
Replacing the speaker assembly . . . . . . . . 91
Replacing the fingerprint reader . . . . . . . . 93
Replacing the M.2 solid-state drive . . . . . . . 96
Chapter 10. Getting support. . . . . . 99
Before you contact Lenovo . . . . . . . . . . 99
Getting help and service . . . . . . . . . . . 99
Lenovo Support Web site . . . . . . . . . 100
Calling Lenovo . . . . . . . . . . . . . 100
Purchasing additional services . . . . . . . . . 101
Appendix A. Regulatory
information . . . . . . . . . . . . . . . 103
Certification-related information . . . . . . . . 103
Wireless-related information . . . . . . . . . . 103
Wireless interoperability. . . . . . . . . . 103
Usage environment and your health . . . . . 103
Locating the UltraConnect wireless
antennas. . . . . . . . . . . . . . . . 104
Wireless-radio compliance information . . . . 104
Locating wireless regulatory notices . . . . . 104
TCO certification . . . . . . . . . . . . . . 105
Export classification notice . . . . . . . . . . 105
Electronic emission notices . . . . . . . . . . 105
Federal Communications Commission
Declaration of Conformity . . . . . . . . . 105
ndustry Canada Class B emission
compliance statement . . . . . . . . . . 106
European Union conformity . . . . . . . . 106
German Class B compliance statement. . . . 106
Japan VCC Class B compliance
statement . . . . . . . . . . . . . . . 107
Japan compliance statement for products
which connect to the power mains with rated
current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . . . 107
Japan notice for ac power cord . . . . . . . 107
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . . 107
Eurasian compliance mark . . . . . . . . . . 107
Brazil audio notice . . . . . . . . . . . . . . 107
Appendix B. WEEE and recycling
statements of countries and
regions . . . . . . . . . . . . . . . . . 109
General recycling information . . . . . . . . . 109
mportant WEEE information . . . . . . . . . . 109
Japan recycling statements . . . . . . . . . . 110
Recycling information for Brazil. . . . . . . . . 111
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . . 111
Battery recycling information for Taiwan . . . . . 112
ii E580 and E585 User Guide